First of all, on our many cruises we've never had such a warm and fuzzy crew, we felt like part of an extended family, and it was genuine. The crew actually bids to come back to the same ship because they like being around each other. ... Read More
First of all, on our many cruises we've never had such a warm and fuzzy crew, we felt like part of an extended family, and it was genuine. The crew actually bids to come back to the same ship because they like being around each other. We never witnessed grouchiness or tension among the staff, in definite contrast to the larger cruise ships we've been on in the past.
The service was hence over the top. Perhaps it was just our L'Austral crew, but e.g. the front desk ladies were amazing, juggling all day in at least 2 languages, and manning the reception 24/7. Always friendly with a smile, and anything we asked for was done, taken care of or checked on with efficiency.
We never felt 'second class' by not being French, and 99% of the French passengers were very friendly once you tried a few words in French.. I think sometimes people get insecure and appear standoffish until you get to know them a little.
Due to the itinerary, we had a significant number of Aussies, Germans, Austrians, some Brits, someone from Iceland, and a handful of Americans. Several multilingual passengers, and an unusually high number of solo travelers.
That being said, it does help to speak French, since the naturalists, cruise director etc are all native French people, and not every joke or comment can be translated properly into English. All announcements were always in both French and English.
The captain was very involved and you seemed to run into him often. He was there, coming in another Zodiac when ours had engine problems, always ready to help out.
He navigated that vessel safely and very smoothly. His background is commanding icebreakers, so a transatlantic is probably much easier work for him.
Although there's 3 elevators, they don't reach everything, for example the marina. Not a good ship for wheelchair, crutches, or walker. Cane may be okay if you can negotiate 1-2 flights of stairs.
Currency on board is Euro, but you can settle your account in USD, and if you book a future cruise on board, the quote can be done in either currency.
The onboard boutique/store does NOT have sunscreen, nail clippers, antacids... so don't forget those. They have mostly clothing, a few gifts, small amount of jewelry and handbags. Most of the clothing is for use in Antarctica. All high quality (mostly made in France and Germany), and thus pricey.
If you wish to leave tips, you have to have cash. Unlike on other cruise ships, where you can add a tip to your bill, you can't do that on Ponant. The services in the spa already include a service charge.
Be prepared to gain weight - we felt like Thanksgiving turkeys.. especially the desserts are too delicious to pass up, plus they have daily varying homemade gelato.. ugh. The pastry chef is top notch, French of course. And then the cheeses...!
Our ship wasn't full, so during the first 2 weeks, dinner was either buffet on 6, or sit down on 2, and lunch was only buffet. You can always get coffee drinks, croissants and fruit in the main lounge on 3 in the a.m., and coffee/tea with some type of goodie from 4pm-5pm, main lounge as well.
Open bar using decent brands, top shelf is extra. Their champagne is pretty good, and on certain occasions, Veuve Cliquot comes out. House wines red/white/rosé are overall decent. If you like beer, you'll be probably disappointed. Mostly Heineken, and e.g. Corona amazingly has to be paid for.
Main dishes range from okay to superb - it really depends who's cooking and what. The mostly Indonesian crew is of course best at fish etc, even room service fish was fantastic. The Peruvian carving chef was amazing. Lamb most of the time was awesome. Be aware most of their beef and pork meats (roast, loin etc) are cooked 'rare' and are quite fatty.
Room service club sandwich was the best sandwich we've ever had, period.
Now if you can't find anything to strike your fancy, just talk to the restaurant head guy or directly to the chefs, they will come up with something for you.
Spa/fitness: actually got a haircut, Elsa was very good and took a whole hour, only 65Euro.
The hammam looked nice, very hot in there and we were in the tropics, so didn't use. Fitness center looked nice, mostly deserted.
The saltwater pool is a decent size for a small ship, due to internal ramp you can't swim laps but it's nice to hang out or tread water.
As far as the itinerary - the Brazilian government has now banned all non-Brazilian vessels from anchoring off Fernando de Noronha. It was quite a bummer, but nothing could be done about it. We received 250Euro onboard credit each as a compensation. OB credit can't be used for future cruise deposit, certain visas they arrange for you, or tips as I mentioned above.
Since basically everything is already included, we "had to" shop at the boutique, DH got a real Panama Hat and I bought an Icebreaker vest and 2 Breton sweaters, nice souvenirs!
Rio - loved it and will try to return
Paraty - very quaint, difficult walking on cobblestones, not touristy, and no public RR
Salvador - broke my heart to see how they let their city deteriorate in so many ways.. even in the public market prostitution was going on. Very sad.
Recife/Olinda - Would love to return to see the Olinda Carnaval. We had dancers from Olinda come to the ship to present a show and they were spectacular. Olinda walking tours are quite the workout walking steep hills in high heat and humidity.
Guinea-Bissau, Bijagos Islands
There was a couple (he French, she Portuguese) who lives on Keré Island, who acted as cultural intermediaries. Our naturalists came from Antarctica and that's where their expertise lies, not Africa, so they did not have much information. Honestly, most of my information was from documentaries I had found online at home, prior to the voyage.
The Islands are definitely not touristy (there's rarely a ferry from Bissau), most of the village inhabitants are very reserved and do not interact. It appears they asked a couple of women to put on their 'good dress' and sit by the walking trail, so people could get their selfies with a person from Bijagos. I felt we were being intrusive overall, although I understand they authorized the visit and Ponant helps finance e.g. a water well etc for the villages.
If you're a snorkeler/diver, this is not your spot, water murky with very low visibility.
Sadly, we saw almost no wildlife, wrong season, normally there are lot of birds, hippos etc.
Well, we spent the day at an African family's B&B in Dougar, 45 min E of Dakar, and about 20min from the new airport. We booked through airbnb.com and they reconciled us with Senegal. Before we arrived there, I couldn't get out of Dakar fast enough, between peddlers, noise, the smell of urine, Sahara dust, and traffic insanities...
Considering you don't wait in line for anything except the Zodiac embarkations, and the whole ambiance, it's definitely a luxury line and we're glad we chose this trip.
Regardless of the itinerary glitches, we enjoyed ourselves and were thoroughly relaxed, so we booked another/ future cruise onboard, which will be on one of the sister ships. Read Less