1. Home
  2. Cruise Lines
  3. Ponant
  4. Ponant Cruise Reviews

56 Ponant South Pacific Cruise Reviews

I was under the impression this was to be a quality luxury holiday, where i would be looked after with the "white glove " style service i had encountered on the queen mary last year. I particularly chose this as cruise with ... Read More
I was under the impression this was to be a quality luxury holiday, where i would be looked after with the "white glove " style service i had encountered on the queen mary last year. I particularly chose this as cruise with this promise of luxury and service in the ponant marketing material. I had a very difficult personal year and wanted to be rewarded in a special cruise style, as this was held out to be. I am a single traveler and this was yet another reason my decision to take this kind of cruise was based on. I needed the personal service and attention , i had basic knowledge of the french language and wanted to integrate more of the culture into my experience during the time on board. Where do I begin, 1. On arrival at the dock at 1pm, i was sent away, it was not the correct time. They told me to come back at 5pm. Conversation was in french and no interest to assist was offered. Here i was up since 4.30am that morning ,departed from sydney airport looking forward to this once in a "special experience" cruise. I had no water, no local currency, there was no phone reception, i wondered around noumea port area with two luggage and handbag etc in the heat for the afternoon. This was the beginning of my "special cruise." When we finally were allowed to embark, doors opened to a comfortable waiting area, with water , rest rooms, shaded secure area for us and our luggage. I wonder why that reception area was not open for all us early arrivals ...4 hours before.? I am certain that this shipping line is well aware of customer service . The ship was 2/3 french speaking, 1/3 english speaking. So the problem was attitude mostly, if we were french speaking, we would be spoken to in a more personable manner by the senior staff in charge of our entertainment, our health and by officers etc. We the english speakers were making an effort to participate in the "french" way, however there was no attempt from the senior staff to ask how are we going, eg upstairs dining room maitre de when he saw us each day, and several times he didn't bother to address us by name, even though we did. The same with all the officers.. The good thing was they had a mid cruise survey, and we all spoke up...did things improve? hmmm on the last day the captain saw us off personally as he knew there was a lot of dissent . Our fellow passenger was injured early on and was in a wheelchair for the rest of the cruise. No personal care or treatment from the doctor on board. i was violently ill for over 10 hours in my cabin, on my own, there was no follow up. if good attitude was engaged, i am sure we could have tolerated, the lack of a good daily activity schedule, a lack of authentic quality cuisine, the boredom of the day could have been a lighter burden if the crew were also enjoying themselves. They also were bored. so they couldn't pass on any positive energy to us. The 5 or so entertainers / dancers desperately tried to keep smiles on their faces and do their job. The filipino crew volunteered to sing carols to us before xmas dinner. The food was average, nothing to get excited about. Shouldn't i be saying "there is no one who beats french cuisine". The first thing i did when i arrived home was to eat a good meal locally and be glad to be home. I have cruised many times..but sadly this was not an exceptional holiday as they are marketing it to be. the well meaning captain needs to get rid of the uncaring staff if he wants to carry on in this region with australian passengers etc. The positive points for me were, cleanliness throughout was excellent, cabin staff very pleasant and helpful. Dinning staff on level 6 were very helpful. Without these people the rest is zero . It is truly a shame to see such a nice modern ship run by staff with poor customer relations and poor attitude in all. I hope they will let us know when the many issues are resolved, we Australians are pretty easy to please. It can't be that hard. I have visited France and never been disappointed. I always had a greeting and a willingness to help and serve. In return i would support by spending my hard earned money , gladly..as i always had an enjoyable personal experience with the French people. Read Less
Sail Date December 2015
1. Loved the ship itself. 2. Crew Excellent. 3. Food extremely disappointing. Considering the French have a reputation for fine food, the food was boring, often tasteless unless it was the soup which was always too salty and seemed ... Read More
1. Loved the ship itself. 2. Crew Excellent. 3. Food extremely disappointing. Considering the French have a reputation for fine food, the food was boring, often tasteless unless it was the soup which was always too salty and seemed to be lack variety 4. Itinerary and excursions terrific. We went to places in Polynesia that were absolutely magic. The excursion staff were exceptional in providing both the background to the area and the current activities. Their enthusiasm was infectious. 5. WIFI was pathetic. Constantly dropping out. I had to have a conversation with an Australian company at 10pm when I was alone at reception. A 2 minute conversation took half an hour. At times there were 8 -10 people at reception trying to get a connection. WIFI should be available in the cabin and at speeds equal to Seabourn and Silversea. Ponant need to recognise that many people still need to be connected to the outside world. 6. Post cruise arrangements should have been better Read Less
Sail Date September 2016
I chose this trip because it offered an opportunity to go ashore on Pitcairn Island, a remote island in the South Pacific. I am 86 years old, in good physical condition, exercise regularly. I was discriminated because of my age from the ... Read More
I chose this trip because it offered an opportunity to go ashore on Pitcairn Island, a remote island in the South Pacific. I am 86 years old, in good physical condition, exercise regularly. I was discriminated because of my age from the very start of the trip. When we assembled in the auditorium for the mandatory life boat drill, I was immediately singled out by one of the attendants. I was told to go to my cabin instead of going to my life boat. The reason? I couldn't climb the two flights of stairs to get to my life boat station; someone would come to my cabin to get me. I argued that I climb four or more flights of stairs nearly every day to my apartment, No, I had to wait in my cabin. My desire in going on this cruise was to walk on Pitcairn Island the terrain of which was a major feature in the famous Mutiny on the Bounty trilogy. When we reached Pitcairn, where landing was by Zodiac, we were called by stateroom floor to load on the Zodiacs. When my group was called we lined up in the aft cabin. I was immediately noted by the ship's doctor who took me aside and said I couldn't board the Zodiac. I asked why and she said the road (that could be seen from the ship) was too steep. I said I hike 8 to 12 km. in the mountains near Seattle on trails much steeper than the one on Pitcairn. She then changed her tune and said the water was too rough. I had boarded Zodiacs in an Antarctica cruise recently in much rougher conditions. Yet I watched obese people getting into Zodiacs. Only age discrimination explains these insults. Read Less
Sail Date September 2016
i was offered a deal by your sydney sales woman,gina. i had to take advantage of it.the only part of the cruise that was 5 star ,was the service provided by the receptionists, the excursion officer, all the cabin attendants,the house ... Read More
i was offered a deal by your sydney sales woman,gina. i had to take advantage of it.the only part of the cruise that was 5 star ,was the service provided by the receptionists, the excursion officer, all the cabin attendants,the house keeping supervisor,the restaurants serving staff and supervisors,most of the bar attendants and some of the crew members. some of the a la carte food would be considered illegal in australia. the quality of food was from sizzlers 3 star quality to 5 star. embarkation was not pleasant. logistically not well organised. the on board lectures by sophie and pascal were a high light. the theatre has great atmosphere. the stage performances were french formula type. pleasant ,but average. the islands childrens and dancers visiting at night were very pleasant. the trivia games were very retirement village type. the incidental music provided by the onboard singers/musicians was average. the rudeness towards some of the staff and fellow passengers by some of the french passengers was intolerable. from the time of the the meeting in the theatre regarding disembarkation,some of us felt abandoned. the company has our money . so get off. we have to start to think about the next group of arriving passengers. the cruise director should of gone around to every table the night before disembarkation and quickly thanked everybody. but we noted it did not happen. he represents the owner and senior managers of the company. but overall it was a french experience,but certainly not 5 star. that was reflected in the attitude of the captain, officers and hotel management. you may not like it ,but we passengers do talk to each other about the various qualities of the 5 star cruise ship market. i sent an email to head office regarding employment for somebody. but typically ,no reply. i would like to embark on another ponant cruise, but it depends upon where and how long. i want to go to antarctica. but so far what you are offering ,is inadequate. Read Less
Sail Date September 2016
We chose this cruise because of the smaller size of the ship, the French language (although everything on board is bilingual French/English) the food, the trip, the reputation of this company and the itinerary. It was our first cruise and ... Read More
We chose this cruise because of the smaller size of the ship, the French language (although everything on board is bilingual French/English) the food, the trip, the reputation of this company and the itinerary. It was our first cruise and we are hooked. The service was impeccable, the captain and crew outstanding, the cabin modern, gorgeous and luxurious, the food was absolutely wonderful, the best we have ever had (in our lives). The itinerary was the stuff of dreams, the lecturers of the highest possible qualifications and knowledge. I honestly don't think we would consider another cruise company. We are aware that we have found perfection and need look no further. We immediately pre-booked our upcoming trips while on board and are still suffering from withdrawal symptoms. What I appreciated the most was the peace and quiet, and the sophisticated quietness (no rowdy parties, loud discotheques, queues) and the lack of formal palava (no need to wear tuxedos and ball gowns), just to be correctly dressed for dinner for example. For us this cruise ticked every box on our dream list, and more. Read Less
Sail Date September 2016
We chose this cruise because Ponant is one of the very few companies to offer a cruise starting and ending in Tahiti. We also chose it because, being a very small yacht, it was able to visit remote islands that were too small to service or ... Read More
We chose this cruise because Ponant is one of the very few companies to offer a cruise starting and ending in Tahiti. We also chose it because, being a very small yacht, it was able to visit remote islands that were too small to service or accommodate big cruise ships. Having read the wildly varying reviews of Ponant and Le Soleal on this site we wondered if we had done the right thing. In the end our fears, raised by some of the reviewers on this site proved to be complete unfounded. Le Soleal is a fabulous cruise yacht, the staff are friendly to a fault and the food is absolutely the finest French cuisine. All the excursions including the zodiac disembarkation onto tiny little islets were organised with the utmost professionalism and slickness. Really impossible to fault. Almost everyone we spoke to and dined with loved the cruise unreservedly. The notable exceptions were the Australians who had cruised on Seabourne etc. They whinged incessantly and I guess it's they who are responsible for the poor reviews here. None of the Europeans we spoke to were anything other than delighted with the ship and the crew. I haven't been on a Seabourne cruise but I have dined in some of the finest restaurants and stayed at some of the finest hotels and as fas as I'm concerned Le Soleal was right up there with the best. However, to sample the very finest wines you you have to leave the all-inclusive menu and choose something (expensive) a la carte. Only once did I see anything less than exemplary behaviour from one of the staff and that was the result of constant whinging and harping from one of our Australian cruisers. I can quite see how the French crew would get wound up by people who do nothing but criticise. In short Le Soleal is a wonderful cruise experience best suited to middle aged affluent travellers who are still agile enough to enjoy all their is to offer (snorkelling, diving etc). But even if you have advanced beyond that the Polynesian cruise on Le Soleal is a perfect way to sample the islands. Best of all you get to see the ones that are well off the beaten track as well as the standard favourites such as Bora Bora. Read Less
Sail Date September 2016
The itinerary was for a few days on Pitcairn and Easter Island, which is not possible with large ships. So small ships are the way to go. the food was divine and the entertainment excellent. the cruise director made cry non french ... Read More
The itinerary was for a few days on Pitcairn and Easter Island, which is not possible with large ships. So small ships are the way to go. the food was divine and the entertainment excellent. the cruise director made cry non french speaking traveller part of the cruise. The provided history and cultural videos of our cruise and ports were excellent and added to ur experiences. It was a memorable time for family and friends to finally reach Easter Island and put a big tick off our bucket list. Spending 3 days on Easter Island was just the best highlight of the cruise as there was so much to see the than the few Moi's that you see on the postcards. ti be up close and personal especially the moi's from the quarry was just an amazing experience. If you want o see Easter Island, you need seen some solid days exploring the Island and not just a scenic cruise by. this was achieved with Ponant. Read Less
Sail Date October 2016
This was called an "expedition cruise". And yes, there were some interesting excursions. But most afternoons were scheduled for swimming and/or snorkelling off a small island with no alternative activities. Not everyone in ... Read More
This was called an "expedition cruise". And yes, there were some interesting excursions. But most afternoons were scheduled for swimming and/or snorkelling off a small island with no alternative activities. Not everyone in the main cruising demographic needs so much water activity. We had been to some of the excursion sites before and found this time the visits were shorter, rather watered-down especially in Rabaul where we did not go as close to Mt Tavurvur as on a previous cruise, and were closely shepherded around the town and not allowed to wander. The visits to Kitava and Tufi were good, but we had seen more of Alotau on a previous trip. And please, Ponant, don't bother with Gizo! L'Austral is a very attractive ship, is very smooth. But there is very little area to sit and look at the sea with the exception of your cabin balcony. The bars were good, ditto the interior lounge spaces. The staff were excellent. Ditto the expedition leaders, especially Mick Fogg, Harry Christensen, and Justin Friend. Their summaries and information were extensive although a little more onshore involvement of expedition staff would have been appreciated. Now to the great disappointment - the food. For what could be classed as a reasonably expensive cruise the quality of the food could not even be classed as average. This is the first occasion that we have had to return meals because they were inedible or unchewable. This occurred on three occasions. Once, with a steak, we asked for English mustard and even the maître d' had not heard of it! Courses were very small and in many cases lacked flavour. However, the cheese selections were outstanding even though a little repetitive. The ship carries a good selection of wines which can be purchased but are reasonably expensive when charged in euros. We chose the house wines which were adequate but very limited in choice. We would have appreciated speaking to the sommelier about the wine selections but did not have the opportunity. However, the dining staff were excellent. Read Less
Sail Date December 2016
The small ship experience was the most important factor in my choice but the so called luxury experience left a lot to be desired. Service was varied and inconsistent, the food was not of the suggested standard and sometimes quite bad. I ... Read More
The small ship experience was the most important factor in my choice but the so called luxury experience left a lot to be desired. Service was varied and inconsistent, the food was not of the suggested standard and sometimes quite bad. I returned a number of meals to be replaced. Expedition activities were very good. Meals varied but meat that was of an inferior quality is not acceptable and the attitude of staff to issues of poor quality were indifferent. The Expedition staff were very good and the general style was as one would expect of a luxury ship. Cabins do have a balcony but mold in the shower is not acceptable and staff rectification of housekeeping issues is poor. The room staff were indifferent to individual needs and often had to be asked for simple services more than once. The age of the ship is beginning to show and more attention to refurbishment and ongoing maintenance is needed. Read Less
Sail Date December 2016
Cabin was fine . Excursion crews generally were good . This cruise was all about the intinerary . Due to the incompetent captain he hit a rock on our first excursion day . No quite Cosa Cordia but could have been . So we then ... Read More
Cabin was fine . Excursion crews generally were good . This cruise was all about the intinerary . Due to the incompetent captain he hit a rock on our first excursion day . No quite Cosa Cordia but could have been . So we then spent two days getting back to Bluff for 48 hours of underwater welding and then another wasted three days trying to get back down . Ever been to Bluff ? End result only 5 out of 12 intinerary landings . Lot more I could say but Ponants response to the incompetance was to come up with every excuse, even to the extent of a wonderful term " we touched a rock " Food was average . Mind you this was after a previous cruise we had paid to go on on Boreal 2016 was cancelled because the crew had a fire in the engine room while on an Antractic cruise in 2015 . You might say travelling with them is a health hazard . Also Austral only weeks later touched another rock in Milford Sound and has more recently been dry docked in Asia for another lot of urgent repairs from their many misadventures . Pity because their intineraries are good but two class - French and the rest and poor range of food and bad seamanship spoil what could be a good line . Read Less
Sail Date January 2017
This cruise was to the Sub-Antarctic islands. The voyage had some unexpected challenges for the Captain and the expedition team ably led by Mick Fogg. The ship and the expedition team worked closely to meet these developments and so ... Read More
This cruise was to the Sub-Antarctic islands. The voyage had some unexpected challenges for the Captain and the expedition team ably led by Mick Fogg. The ship and the expedition team worked closely to meet these developments and so achieve the best outcome for the passengers who were always kept fully informed. The zodiac crew worked well, often in very challenging weather conditions. The Captain is to be commended for regularly mixing with passengers on deck and in public rooms. Looking at the ship itself, our cabin steward (Agus) on Deck 4 gave excellent service. The talks given by the onboard lecturers were all exceptionally good and importantly outside of that the speakers made themselves available to chat informally with passengers in the public rooms. In regard to the dining arrangements, there were more self-service buffet style meals in the Deck 2 restaurant than we had expected; the impression had been given that it would be table service throughout except for the first course at breakfast where it is obviously preferable for people to serve themselves. Sometimes but not always at breakfast stewards would circulate with menus for those wishing to have a hot dish - it might be better to have small cards on each table listing the options for them to choose? At lunch for some reason the presentations of the cold entrée options and the desserts were placed side by side when it would have been better had they been separated so as to avoid confusion. Desserts did not appear to vary much from day to day. On the other hand the dinners were full table service and here the stewards worked well as a team. In the main lounge it was surprising that tea and coffee were on a self-service basis whereas counter service could have been more appropriate for a ship of five-star category. Similarly, on other ships of this category, cakes and sandwiches are displayed on a central table and after making their selection passengers move to tables where stewards serve tea. It was noticeable that a tray of cakes was only available at the counter - moreover the selection and its presentation remained identical for the entire 15-day voyage when some variety might have been expected. Also, passengers trying to juggle cups of tea and plates of cake with the rolling/pitching of the ship was not a good look. Read Less
Sail Date January 2017
We were aiming to visit Macquarie Island and Ponant were one of the few companies that make this journey, although we knew from the outset that the final itinerary was always dependant on the weather and sea conditions. This was classed ... Read More
We were aiming to visit Macquarie Island and Ponant were one of the few companies that make this journey, although we knew from the outset that the final itinerary was always dependant on the weather and sea conditions. This was classed as an 'expedition' cruise and it exceeded our expectations, being full of adventure (zodiac outings, wildlife and scenery). Indeed Ponant did all the could to maximise our opportunities to visit as many of the destinations as the weather permitted. Our journey to the subantarctic Islands was memorable and the French flair and style was all around us, so we didn't do it too tough! Cabin very stylish and comfortable. They displayed great environmental stewardship of all our activities and excursions. Staff wonderful, oodles of great food, although being French they like their meat on the rare side. Dessert pastries were to die for! The expedition staff were of the highest calibre and there were excellent talks and lectures on the sea days. We came away much better informed about the challenges in these pristine environments, including the effects of plastics in the worlds oceans. Would we go again? Absolutely! Read Less
Sail Date January 2017
Above all DON'T DRINK the WINE! On day one I tried the ship's wine, it was awful (to be kind.) On the second day I ordered a bottle of French Bordeaux Margaux for 125 Euros thinking I've never had a bad Margaux. I was ... Read More
Above all DON'T DRINK the WINE! On day one I tried the ship's wine, it was awful (to be kind.) On the second day I ordered a bottle of French Bordeaux Margaux for 125 Euros thinking I've never had a bad Margaux. I was wrong this was as bad as the ship's selection. For a French line this is a sin. There were higher priced wines available but based on this experience I abstained for the rest of the voyage. This cruise was part of a Tauck tour through Australia and NZ. What I was told of Tauck being a luxury tour group was wrong. It was average in reality but priced like a luxury tour. The food in the 2nd floor dining room was generally poor with limited menu items. The buffet on the 5th deck was a little better because you could pick and choose you poison. Overall for a ship "hand picked" by Tauck for luxury this was a mistake. Like others on this trip I paid dearly for this tour and I do not believe that I got what I paid for. As this was a smaller ship I did not expect many choices with entertainment and activities. This was as expected. The ship's staff were accommodating and friendly especially the ship's Master and Doctor. Read Less
Sail Date January 2017
We selected the Ponant cruise to the NZ sub-Antarctic and Macquarie Island because it promised visits to places rarely seen yet in typical Ponant luxury. It isn't a cruise for wimps - we experienced Force 12 gales, difficulties in ... Read More
We selected the Ponant cruise to the NZ sub-Antarctic and Macquarie Island because it promised visits to places rarely seen yet in typical Ponant luxury. It isn't a cruise for wimps - we experienced Force 12 gales, difficulties in landing from Zodiacs and a slight mishap with an uncharted rock that necessitated a visit to Bluff for repairs. Yet throughout we saw interesting sights and were given expert briefings and debriefings by experts that complemented the care and attention of the Captain and crew who ensured our safety and kept us informed on weather and other factors that affected the program. (It can't have been fun standing in icy water for hours to ensure we landed and re-embarked safely!). The bird life and wildlife seen were highlights as promised in the advertisement that informed us of this rare cruise (only about 400 people a year visit these islands - far fewer than visit Antarctica). As on a previous cruise, the food and catering was excellent and cabins comfortable, if a little cramped. Hospitality staff were unfailingly cheerful and helpful. This was achieved despite dealing with a polyglot clientele of French, Anglo and Oriental passengers. Read Less
Sail Date January 2017
Background - My wife and I have cruised 12 times throughout the world. We live in Texas. We pick our cruises based upon the destination and ports. We do not like “days at sea” and we use cruises to see new places, in a short amount of ... Read More
Background - My wife and I have cruised 12 times throughout the world. We live in Texas. We pick our cruises based upon the destination and ports. We do not like “days at sea” and we use cruises to see new places, in a short amount of time. I was looking for a cruise that sailed around New Zealand but I did not want a cruise that crossed the Tasman Sea from Australia. Ponant was the only luxury cruise line that had such an itinerary. The cruise started in Auckland and ended in Milford Sound (and then to Queenstown). Prior to booking this cruise I had never heard of Ponant and the reviews on various sites were not great. Here is my attempt to give more information. Pre and post cruise hotels – We did not buy the Pre or Post cruise hotel options from Ponant. However, we stayed in the same hotels as these packages and arranged our own transportation to/from the ship, at a fraction of the cost. We stayed pre-cruise at the Sofitel Viaduct Harbor in Auckland. This Sofitel is a very nice hotel located right near the harbor area. We were able to take walking tours of the city, the wharf and the museums. Our cab ride to the ship took about 5 minutes. Embarkation – Once we arrived at the ship, within the check-in window of 4 to 5 pm, we were escorted directly to the gangway. We had our photo taken at the entrance to the ship and were handed our cabin card. They did not even ask for a credit card imprint. We were escorted directly to our cabin and our bags arrived almost immediately. This was the easiest embarkation we have ever had. Ship – The L’Austral can hold as many as 250 passengers. On this trip there were approximately 200 passengers and 140 crewmembers. The ship is small but seemed to have very good stabilizers, when we hit rough waters. The ship had a small pool with padded lounge chairs, a fitness center with very nice views, and several viewing decks. In addition, the Captain maintained an “open bridge” policy. If the sign was green on the door to the bridge, you were welcome to come in and watch. The ship is French. The Captain and his direct reports were almost all from France. When the ship would make announcements, the first announcement was in French and the second was in English. About ½ of the passengers were Americans. About ¼ were French. The remaining crewmembers were from all over the world, consistent with every other cruise line. Internet is available throughout the ship at a price per minute. The internet service was very slow and did not work very well, if at all. You would be better off going to cafes on shore and get free internet. Activities and children’s club – The ship had a small library and card room plus a couple of bars fore and aft. We spent most of our daylight hours on shore so we did not participate in any of the activities. The ship had a small children’s area. On our cruise there were zero children on board. Service – Our cabin steward was excellent. Our cabin was very clean and he was very timely. We never came back from a meal or excursion and found him working on the room. Our servers in the dining room were also excellent. They were very friendly and would know us by name. Dining – The ship has two dining areas. The main dining room is on deck #2 and can accommodate all passengers. The dining room on deck #6 always had a buffet set-up for the meals. This dining room could not hold all the passengers so reservations were required. We ate 100% of our dinners in the main dining room. In the main dining room, it was “open” seating. You could sit anywhere you liked. Sometimes we ate with others and sometimes just the 2 of us. Dinner service started at 7:00 each night but often we wouldn’t arrive until 7:30 or 8:00. Not a problem. Breakfast was served buffet-style in both dining rooms although you could also order eggs and omelets, as preferred. The dinners were French cuisine. At each meal you had a choice of 3-4 entrees. You could also order a generic steak, chicken or fish dish also. The only time selection was limited to one entrée was on the Captain Welcome dinner and the Captain’s Gala dinner. For these two dinners, they suggested coats and ties. The entrée was lamb one night and beef filet the 2nd night. There was always a vegetarian option. If you like French food and cuisine, this ship will thrill you. My wife loved the food. Personally, I would have preferred simple meat, potatoes and vegetables. The chocolate desserts were wonderful. Each night 8 lucky guests were able to eat at the Captain’s table. We assumed these “lucky” guests were the high-rollers in the Owners Suites. Much to our surprise, on the 6th night of the cruise, we returned to our 4th level cabin and were invited to eat at the Captain’s Table – What a wonderful man and a very special evening. Cabin – Most of the cabins are balcony cabins. The majority of the cabins are approximately 200 sq. ft., not including the small balcony. As others have mentioned, the toilet is in a small room, by itself. In the next small room is the shower and sink. In the main part of the cabin is the bed and a chair. The balcony has 2 small chairs and a small table. On most ships, we try to book cabins approx. 300 sq. ft. On this ship, that was not an option. You went from the 200’ cabin to the large suites. The cost of the cabins increases slightly as you go higher on the ship but the cabins are the same size whether on 4, 5 or 6. Try to get a cabin in the middle or towards the front for the best ride. On this itinerary, we traveled in a clock-wise direction so you really needed an “odd #” cabin (starboard side). Get “even” (port side) if taking in reverse. Entertainment – I never book a cruise for the entertainment value. This ship had 4 dancers and 2-3 singers. We did not go to any of the main evening performances. The theatre is small but could accommodate all passengers. Ports and excursions – We had $500 of shipboard credit and we used our credit on 2 shore excursions. The cruise line offered 2-3 excursions per port. The excursions were well selected but very pricey. If we did not have the shipboard credit, we probably would have arranged all of our tours ourselves. I have reviewed the ports in more detail in the Port Review section. Here are the highlights: Tauranga – Took a tour to Rotorua arranged via Zealander. We ended-up as the only guests so we got a very personal tour. Saw geysers, Rotorua Lake area, Redwoods, waterfalls, Kiwi farm and Maori show. Napier – Took a Whirlwind Tour arranged with Hawkes Bay Scenic Tours. Once again, we were the only guests so our tour was private. We saw all the sites of Napier and had a wine tasting at Mission winery. Wellington – We rode the Red Cable Car and then did our own walking tour of the city. Picton – This was the first shore excursion booked from the ship. Their vendor was Cougar Tours. We had a boat ride across the harbor and were dropped-off for a guide-led hike along a portion of the Queen Charlotte track. Very nice! Akaroa – We booked the “Swim with Dolphins” from Black Cats. The bay has Hector dolphins. We did see the dolphins but the water was too rough to swim with them. They refunded a portion of our cost. Dunedin – This was the 2nd excursion arranged from the ship. The tour took us, by bus, to the Ortago Peninsula. On this peninsula, we saw nesting Albatrosses, nesting penguins and many very young, baby seals. A great wildlife area! Disembarkation and Queenstown – The cruise ended at Milford Sound. Milford Sound is a beautiful area in the fiords of the South Island. We met the bus at 7:30 which was earlier than we expected from the printed material (which said 9:00). Disembarkation was no problem. The cruise fare included bus service to Queenstown. In Queenstown, we stayed at the St. Moritz hotel. This boutique hotel is located within walking distance to the CBD. Queenstown is a very vibrant area with many adventurous activities. We took the gondola to the top of the mountain and hiked some trails at the top. Summary ---- Overall, we enjoyed this cruise very much. The itinerary was great and I would cruise with Ponant again. In particular, we enjoyed the small size of the ship. Read Less
Sail Date January 2017
My dad was stationed in New Caledonia during WW II and I grew up sorting shells he brought home and later looking at his scrapbooks. I was delighted to see it firsthand. Vanuatu was a bonus and turned out to be a highlight. The shore ... Read More
My dad was stationed in New Caledonia during WW II and I grew up sorting shells he brought home and later looking at his scrapbooks. I was delighted to see it firsthand. Vanuatu was a bonus and turned out to be a highlight. The shore excursions were excellent, especially the ports in Vanuatu. Being exposed to different cultures is important to me and the islands seemed very authentic and much more exotic than I expected. My only criticism was the use of the naturalists. On other cruises we have always enjoyed lectures by professors and experts on the area, that included historians as well as naturalists. Some of the lectures were quite good, others were almost insultingly basic. And there was almost no information given about the history of the islands and their place in the world today. I also would have appreciated more information on the people of the islands from an anthropologic viewpoint. With a couple of exception, the naturalists were not very visible on the excursions, it would have been good to have more direct contact with them. One of the things I appreciated most was the organization on board, you did an excellent job at that, from the lifeboat drills on. The food was quite good in the second floor restaurant, not so much on the 6th floor. But the wait staff was terrific. We also had contact with the medical staff, sadly, but they were very responsive and helpful Read Less
Sail Date February 2017
It was going to places we had never been before and we had never done expeditions before.i It met all our expectations.it was unfortunate that we missed Sandakan and spend so long at sea.likewise the last day in Manila to catch up with ... Read More
It was going to places we had never been before and we had never done expeditions before.i It met all our expectations.it was unfortunate that we missed Sandakan and spend so long at sea.likewise the last day in Manila to catch up with the ship was as you know terrible.Aside from this the meals onboard the service onboard were great.The cabin was very good and the daily cabin person was very helpful.The shore excursions were enjoyable.Those that involved walking for distances in forest terrain should have warned us how undulating it accurately was!! The entertainment by the locals was excellent both on land and on the wharves.Maybe for those of us who not into snorkling more could be done to find better areas for safe swimming.this was our first time with Ponant and it has made us aware of what you have to offer and we will return Not known in NZ Read Less
Sail Date February 2017
We chose a cruise because we wanted to visit the Kimberley but did not want to do a land trip. We chose this particular cruise because we did not want to use a small vessel and had seen good reviews of Ponant in general. All the staff we ... Read More
We chose a cruise because we wanted to visit the Kimberley but did not want to do a land trip. We chose this particular cruise because we did not want to use a small vessel and had seen good reviews of Ponant in general. All the staff we encountered were very friendly and helpful and the service and dining were excellent. The menus provided were varied and extensive. The ship was well maintained, clean and tidy. Our cruise was an 'expedition' cruise entailing the use of zodiacs. This part of the cruise was superbly organised and we were thrilled with the experiences offered (congratulations to Mick Fogg!!); information provided by the 'expedition' crew was interesting and informative. We did not experience much in the way of entertainment, ie we did not go to any shows, but we did sit in on the music offerings at afternoon tea. We are not 'cruisers' but we wanted a way to see the Kimberley and this cruise fitted the bill. We thoroughly enjoyed the experience from beginning to the end. Our one criticism concerns the finalisation of our account. We settled our bill for extra excursions with cash (euros) the night before disembarkation but on arriving home we found that the amount for these excursions was 'frozen' on the card account of our bank (we were asked to provide card details at the start of the cruise). We contacted Ponant regarding this last week but as of writing this review, the amount is still being held. Read Less
Sail Date July 2017
We always wanted to do a cruise of the Australian Kimberleys and when we realized that Ponant was including cruising in the region into their itinerary, we jumped at it straight away, having had a great previous experience with the ship ... Read More
We always wanted to do a cruise of the Australian Kimberleys and when we realized that Ponant was including cruising in the region into their itinerary, we jumped at it straight away, having had a great previous experience with the ship and the cruise in Antarctica. We had undertaken Antarctica together with our friends who also joined us on this cruise. We were not disappointed! The individual destinations chosen by the ship and its diverse naturalists brought us close to the best the Kimberleys has to offer and we thoroughly enjoyed the entire experience. In addition to that, my wife celebrated her 60th birthday the day before the start of the cruise and we delayed those celebration till the first dinner onboard which I had specifically arranged with Ponant. As usual, the food on offer in both the main dining room as well as the restaurant on the 6th floor was outstanding for breakfast, lunch and dinner. Given all these facts, there was nothing that disappointed. It must have been pretty hard for the dance crew to perform their routine in the theatre but they offered some terrific shows. Read Less
Sail Date July 2017
The ship is young enough and attractively styled and crewed! Maintenance of rust and cleaning of deck,glass,and balcony are not great. Cabin and storage was totally fine. Our cabin steward was never close to our heart and when we ... Read More
The ship is young enough and attractively styled and crewed! Maintenance of rust and cleaning of deck,glass,and balcony are not great. Cabin and storage was totally fine. Our cabin steward was never close to our heart and when we boarded one waste bin was not emptied, nor the bedside table cleaned. The toilet compartment seemed to need a deep clean /freshening. The Senior Housekeeper always looked in control but the staff were disappointing as stewards and waiters. Our cabin /balcony was blighted by the constant contact with Zodiac boats being lowered and raised to the top deck storage. Ponant made several blunders during the booking, confusing my details with someone on the other side of the world with a similar name. We were given an on board spend to our surprise just before the end of the cruise after being told earlier that there was none. I must say the Captain and French members of staff were excellent as was Camal the Cruise Director. Though with a 98% English speaking passenger group why French was usually the first language spoken I never understood. The very few French speakers on board were favoured and one day, next in line to board a zodiac ,we became invisible as a French couple were shown on ahead of us ! Even more outstanding were the large Nature Guide/Zodiac pilots team who gave excellent lectures/briefings and were entertaining stars. The trouble was the food and drink. The baking was also pathetic at times. Twice there were "fancy" set menu special/party nights in the very attractive main dining room. However the set menu food was even worse than regular cooking.Now I have been on many ships and make every allowance I can for the catering difficulty of a small ship in remote waters, but this was BAD. The extra pasta meal required due to the sea state delay in final docking was one of the better efforts!! To cap it Ponant served as house wine (to mainly Australian passengers) cheap Australian "Oxford Landing" wines, which irritated many. Cabin service food was simple but fast and well served. Eventually some poor French wines did materialized! Bar service could be slow with one bar man being the norm and many cocktails on offer! I will say I enjoyed the free flowing Champagne.... The "Grill" (deck) restaurant/buffet is too small when the ship is full and the weather hot. These Kimberly Coast cruises attracted mostly (noisy) elderly Australians so the fun of an international passenger mix was missing. Good ships photography/DVD service. Did not use internet, (100 minutes@ 30Euroes). I could never use Ponant again as my food and drink is important to me. Read Less
Sail Date July 2017
We decide to cruise from Darwin to Broome with Ponant from July 24th 2017 to 2 August 2017 because we wanted to experience the Kimberley from the ocean side. We had travelled the region by car back in 2007 and love the colours and the ... Read More
We decide to cruise from Darwin to Broome with Ponant from July 24th 2017 to 2 August 2017 because we wanted to experience the Kimberley from the ocean side. We had travelled the region by car back in 2007 and love the colours and the landscape. We chose Ponant because it was a 5 star French ship, the price was reasonable and it was doing the areas we wanted to visit. $750 per day, per person (deck 4 verandah) which included all the zodiac tours, all meals and open bar. We were expecting French food and fine wine as per their brochure. Disappointingly, their fine wine and open bar was not as we expected and no French food. Their "house wine" was Jacobs Creek Classic Shiraz, Jacobs Creek Chardonay, and Gossips Rose. There were other wines which you could purchase by the glass or bottle. You could imagine the horror of 220 Australians on board to be served Jacobs Creek wine which retails at Dan Murphy's for about $7 and Gossips Rose for $3. The Hotel Managers excuse for the Jacobs Creek wine was because their shipment had not arrived. Not quite believable. Not a drop of Sav Blac to be found on the ship for those who preferred something other than Chardonay. They ran out of Sprite, Bailey, Dramburie, VB and had to share the Sambucca between the bars - if you wanted to have a Gin & Tonic with Blue Sapphire gin it is 9 euro, and any cocktails that were not on the "ordinary" list you had to pay for. As for the food, average but definitely not French Cabins are small with only 1 chair for sitting except on bed, couldn't have bathroom door and wardrobe door open at same time and you both could not walk past the end of the bed at the same time. Whilst you are not in your cabin a lot, sometimes it is nice to relax in your own space with room to move. Entertainment although not a lot was acceptable. Service - not enough Bar staff, they were always very busy and service was slow. Wait staff in dining room was good. The Buffet at night was crowded and difficult to get hot food with the number of people queueing. Definitely not what we expected of a 5 star cruise line. Silverseas wins over Ponant hands down. However on a positive note the expedition team and zodiac outings were exceptional, everything was well planned and organised. All of the team were very informative and knowledgeable. Great job. Would we go again?.... Only if we factored in $200 a day for drinkable wine. Read Less
Sail Date July 2017
We chose Ponant as it offered an in depth look at the area at a competitive price. This was our first Ponant cruise. We have cruised with Silversea and Seabourn previously, but not on expedition cruises. L'Austral is sleek and the ... Read More
We chose Ponant as it offered an in depth look at the area at a competitive price. This was our first Ponant cruise. We have cruised with Silversea and Seabourn previously, but not on expedition cruises. L'Austral is sleek and the décor is understated but elegant and contemporary. Our cabin ( a "prestige stateroom" on Deck 5) was very comfortable. It was a bit small in some respects but that's not surprising on a ship of this size. The French crew were attentive and pleasant. The expedition team was very impressive, particularly in organising and accompanying the groups departing on shore excursions by Zodiac. The shore excursions were a lot of fun and very interesting in terms of natural scenery and indigenous art, The wildlife was a highlight, particularly the unexpectedly large freshwater crocodiles on the Ord River and so many sea turtles near the Lacepede Islands, A couple of catering issues: There was a lack of choice in the included wines, apparently due to the non-delivery of ordered wines before departure in Darwin. A formal apology was issued by Ponant for this. Secondly, you couldn't get an espresso coffee in the Panoramic lounge during the day even though there is a coffee machine sitting there. There was no espresso coffee machine in the Deck 6 Grill restaurant, where breakfast, lunch and dinner are served. The waitstaff there had to order it from the Main lounge on Deck 3, so it was going cold by the time it got to us. And the coffee machine at the Deck 7 bar didn't work properly. But overall it was a very enjoyable cruise! Read Less
Sail Date July 2017
We wanted to see the Kimberley and we decided that this was the way to do it without having to pack and unpack every day or so - do so with a degree of luxury. The trip started in Darwin and finished in Broome. When excursions are added ... Read More
We wanted to see the Kimberley and we decided that this was the way to do it without having to pack and unpack every day or so - do so with a degree of luxury. The trip started in Darwin and finished in Broome. When excursions are added such as Bungle Bungles, Mitchell Falls, Horizontal Falls, etc it makes the whole experience come alive and educational. The whole expedition crew were very knowledgeable - especially the Expedition Leader (Mick Fogg) and this added to our overall enjoyment. The ships crew were always attentive and made the "cruise" part of the trip an absolute pleasure. The 2 dining rooms were excellent and well serviced by stewards. The cruise was all inclusive except for additional excursions such as the plane and helicopter flights, but normal expedition excursions, eg zodiac expeditions up the King George River to the Falls, Montgomery Reef, Lacepede Islands, etc were included. Read Less
Sail Date July 2017
We had previously sailed on L'Austral in Alaska and were so impressed that when we learnt that Ponant were to cruise the Kimberley we decided to join them again. FRom the moment we embarked, we were made very welcome by the captain ... Read More
We had previously sailed on L'Austral in Alaska and were so impressed that when we learnt that Ponant were to cruise the Kimberley we decided to join them again. FRom the moment we embarked, we were made very welcome by the captain and crew. As the cruise progressed it became clear that the expedition crew (naturalists and specialists on indigenous rock art etc) were really top class and excellent communicators. The cabin was comfortable and room service was excellent and unobtrusive. As second time travellers the addition of free laundry service was a remarkable additional comfort. The information sessions and entertainment were well managed and relevant. As a personal reflection, the fact that many of the crew were French nationals, made the cruise that more enjoyable to one who loves to try out his French language skills (or lack of) and it was good that their was a response that made us feel good for trying. The food was excellent and the choice of a la carte or buffet style was refreshing. The only slight problem was that the wine selection was a little lacking although we understand that this was due to circumstances beyond Ponant's control. once again, as we had been in Alaska, we came away refreshed and renewed and happy enough to book a cruise on the same ship to Antartica. Read Less
Sail Date July 2017
We recently returned from our second Ponant Cruise where we cruised from Darwin to Broome along the Kimberley Coast of Western Australia. We had previously travelled to Antarctica with Ponant and enjoyed the expedition style cruising so ... Read More
We recently returned from our second Ponant Cruise where we cruised from Darwin to Broome along the Kimberley Coast of Western Australia. We had previously travelled to Antarctica with Ponant and enjoyed the expedition style cruising so much we decided to travel with them again. We spent 5 nights exploring Darwin and were surprised by the activities available and found it was time well spent. Ponant arranged a private showing of pearls at the Pasarley Pearls showroom the afternoon prior to departure. Embarkation in Darwin was very smooth and we were soon on board L’Austral enjoying a glass of champagne and chatting with fellow cruisers. Our cabin on deck 5 was very comfortable with plenty of storage and kept very clean. It would be good to have a card introducing our steward so we could be on a first name basis. We dined most of the time in the more formal Level 2 restaurant and thoroughly enjoyed the experience. As the Level 6 Grill Restaurant flows out to the pool deck it has a more casual feel which made it very busy at times. We were disappointed there was no variety in the house wines on offer. Ponant have acknowledged our disappointment and stated they normally carry a larger selection of wine but it was not possible on this trip. Coffee and tea facilities could be improved with the use of self-serve machines in the main lounge area. As this was an expedition cruise we found that the expedition crew were very knowledgeable.They certainly did not disappoint us with daily zodiacs through waterways looking at wildlife, rock formations or just to the beach where we would walk to view Aboriginal paintings. The extra excursions taking in flights over the Bungle Bungles, a helicopter to the Mitchell Falls or a fast boat ride through the Horizontal Falls were very well organised. We looked forward to the daily talk on the activities we had done that day and what we were doing the next. Our days were kept very busy with some early morning starts. It became apparent to us that the crew on this ship were very happy. As Ponant ships are small they don’t have a lot of entertainment as the bigger cruise ships do but the singers, musicians and dancers were all very good and we thoroughly enjoyed their performances. Kamel the cruise director was very good and made a lot of people laugh with his antics. The morning we were to arrive in Broome we were informed that the port was closed because of strong winds. Disembarkation days are always busy on a ship but to Ponant’s credit they allowed us to stay in our cabin and served us lunch before the okay was given to dock. Disembarkation went very smoothly and there to wish us well were some of the expedition crew and of course the Captain himself. We also enjoyed four nights in Broome at the end of the cruise staying at the Mangrove Hotel which we found to be comfortable and walking distance to town. We found more than enough to do in the time there. We thoroughly enjoyed this trip and would recommend it. Read Less
Sail Date July 2017
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click