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3 Ponant South Pacific Cruise Reviews

Cabin was fine . Excursion crews generally were good . This cruise was all about the intinerary . Due to the incompetent captain he hit a rock on our first excursion day . No quite Cosa Cordia but could have been . So we then ... Read More
Cabin was fine . Excursion crews generally were good . This cruise was all about the intinerary . Due to the incompetent captain he hit a rock on our first excursion day . No quite Cosa Cordia but could have been . So we then spent two days getting back to Bluff for 48 hours of underwater welding and then another wasted three days trying to get back down . Ever been to Bluff ? End result only 5 out of 12 intinerary landings . Lot more I could say but Ponants response to the incompetance was to come up with every excuse, even to the extent of a wonderful term " we touched a rock " Food was average . Mind you this was after a previous cruise we had paid to go on on Boreal 2016 was cancelled because the crew had a fire in the engine room while on an Antractic cruise in 2015 . You might say travelling with them is a health hazard . Also Austral only weeks later touched another rock in Milford Sound and has more recently been dry docked in Asia for another lot of urgent repairs from their many misadventures . Pity because their intineraries are good but two class - French and the rest and poor range of food and bad seamanship spoil what could be a good line . Read Less
Sail Date January 2017
I chose this trip because it offered an opportunity to go ashore on Pitcairn Island, a remote island in the South Pacific. I am 86 years old, in good physical condition, exercise regularly. I was discriminated because of my age from the ... Read More
I chose this trip because it offered an opportunity to go ashore on Pitcairn Island, a remote island in the South Pacific. I am 86 years old, in good physical condition, exercise regularly. I was discriminated because of my age from the very start of the trip. When we assembled in the auditorium for the mandatory life boat drill, I was immediately singled out by one of the attendants. I was told to go to my cabin instead of going to my life boat. The reason? I couldn't climb the two flights of stairs to get to my life boat station; someone would come to my cabin to get me. I argued that I climb four or more flights of stairs nearly every day to my apartment, No, I had to wait in my cabin. My desire in going on this cruise was to walk on Pitcairn Island the terrain of which was a major feature in the famous Mutiny on the Bounty trilogy. When we reached Pitcairn, where landing was by Zodiac, we were called by stateroom floor to load on the Zodiacs. When my group was called we lined up in the aft cabin. I was immediately noted by the ship's doctor who took me aside and said I couldn't board the Zodiac. I asked why and she said the road (that could be seen from the ship) was too steep. I said I hike 8 to 12 km. in the mountains near Seattle on trails much steeper than the one on Pitcairn. She then changed her tune and said the water was too rough. I had boarded Zodiacs in an Antarctica cruise recently in much rougher conditions. Yet I watched obese people getting into Zodiacs. Only age discrimination explains these insults. Read Less
Sail Date September 2016
I was under the impression this was to be a quality luxury holiday, where i would be looked after with the "white glove " style service i had encountered on the queen mary last year. I particularly chose this as cruise with ... Read More
I was under the impression this was to be a quality luxury holiday, where i would be looked after with the "white glove " style service i had encountered on the queen mary last year. I particularly chose this as cruise with this promise of luxury and service in the ponant marketing material. I had a very difficult personal year and wanted to be rewarded in a special cruise style, as this was held out to be. I am a single traveler and this was yet another reason my decision to take this kind of cruise was based on. I needed the personal service and attention , i had basic knowledge of the french language and wanted to integrate more of the culture into my experience during the time on board. Where do I begin, 1. On arrival at the dock at 1pm, i was sent away, it was not the correct time. They told me to come back at 5pm. Conversation was in french and no interest to assist was offered. Here i was up since 4.30am that morning ,departed from sydney airport looking forward to this once in a "special experience" cruise. I had no water, no local currency, there was no phone reception, i wondered around noumea port area with two luggage and handbag etc in the heat for the afternoon. This was the beginning of my "special cruise." When we finally were allowed to embark, doors opened to a comfortable waiting area, with water , rest rooms, shaded secure area for us and our luggage. I wonder why that reception area was not open for all us early arrivals ...4 hours before.? I am certain that this shipping line is well aware of customer service . The ship was 2/3 french speaking, 1/3 english speaking. So the problem was attitude mostly, if we were french speaking, we would be spoken to in a more personable manner by the senior staff in charge of our entertainment, our health and by officers etc. We the english speakers were making an effort to participate in the "french" way, however there was no attempt from the senior staff to ask how are we going, eg upstairs dining room maitre de when he saw us each day, and several times he didn't bother to address us by name, even though we did. The same with all the officers.. The good thing was they had a mid cruise survey, and we all spoke up...did things improve? hmmm on the last day the captain saw us off personally as he knew there was a lot of dissent . Our fellow passenger was injured early on and was in a wheelchair for the rest of the cruise. No personal care or treatment from the doctor on board. i was violently ill for over 10 hours in my cabin, on my own, there was no follow up. if good attitude was engaged, i am sure we could have tolerated, the lack of a good daily activity schedule, a lack of authentic quality cuisine, the boredom of the day could have been a lighter burden if the crew were also enjoying themselves. They also were bored. so they couldn't pass on any positive energy to us. The 5 or so entertainers / dancers desperately tried to keep smiles on their faces and do their job. The filipino crew volunteered to sing carols to us before xmas dinner. The food was average, nothing to get excited about. Shouldn't i be saying "there is no one who beats french cuisine". The first thing i did when i arrived home was to eat a good meal locally and be glad to be home. I have cruised many times..but sadly this was not an exceptional holiday as they are marketing it to be. the well meaning captain needs to get rid of the uncaring staff if he wants to carry on in this region with australian passengers etc. The positive points for me were, cleanliness throughout was excellent, cabin staff very pleasant and helpful. Dinning staff on level 6 were very helpful. Without these people the rest is zero . It is truly a shame to see such a nice modern ship run by staff with poor customer relations and poor attitude in all. I hope they will let us know when the many issues are resolved, we Australians are pretty easy to please. It can't be that hard. I have visited France and never been disappointed. I always had a greeting and a willingness to help and serve. In return i would support by spending my hard earned money , gladly..as i always had an enjoyable personal experience with the French people. Read Less
Sail Date December 2015
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