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10 Ponant South Pacific Cruise Reviews

This cruise was from Lautoka in Fiji to Papeete in Tahiti, in September/October 2018. It was promoted as the 30th Anniversary cruise for Ponant, and made a special visit to Mata Utu, the registration home for Ponant ships. The Ponant CEO ... Read More
This cruise was from Lautoka in Fiji to Papeete in Tahiti, in September/October 2018. It was promoted as the 30th Anniversary cruise for Ponant, and made a special visit to Mata Utu, the registration home for Ponant ships. The Ponant CEO was onboard for the cruise, along with a very large proportion of French passengers.We had cruised on Ponant a few times before, and on this particular ship. The cruise itinerary was interesting and met the usual Ponant onboard standards but we were a little disappointed. We thought more information and relevant lectures might have been provided. The cruise visited some island locations not previously visited by cruise ships, and that showed in some below average excursions and details. That, along with some bad weather, made the first half of the voyage less than memorable. The second half, visiting the Cook Islands, Bora Bora, and Moorea was much more enjoyable. Very picturesque and excursions were satisfactory (apart from the usual high costs). The cruise ended with a great fireworks display at Papeete harbour provided by Ponant. it is not pleasant to register some reservations about fellow passengers but we did find that not all the French passengers were very welcoming. There was an attitude apparent that Ponant is a French cruise line and the French passengers therefore hold or expect special rights in some undefined way! This did spoil things a bit at times although senior crew made it clear this was not the Ponant view. The line has to make revenue and profits and that means appealing to all comers. Just a point to keep in mind for some cruises. Overall could only rate this cruise as average but recognising some of the Ponant efforts to make it a memorable anniversary cruise. Read Less
Sail Date September 2018
Cabins too small, temperature too cold throughout the ship including in cabins, food very disappointing for what is expected from the French, meat tough, food too salty even the doctor on board told the chefs this but they refused to ... Read More
Cabins too small, temperature too cold throughout the ship including in cabins, food very disappointing for what is expected from the French, meat tough, food too salty even the doctor on board told the chefs this but they refused to change. Little to no service poolside, pool only a plunge pool. Ponant office in Sydney much too slow at sending documents, many passengers did not receive prior to leaving their homes to travel. Pick-up from hotels in Broome organised by Ponant was a debarkle, some passengers not informed of pickup location and time and then when we arrived at ship we were informed that we were an hour too early and would have to wait an hour in hot sun with no shade or seating. Australian expedition crew excellent! Ponant Sydney office are not organised— we 3 will never travel Ponant again— back to Silver Sea and Seabourn for future cruises. Read Less
Sail Date July 2018
We saw this ship while on a another cruise and was impressed by its look and finish and commented that we should try this company/ship. When we saw a cruise around French Polynesia we were excited, the online information sounded great, ... Read More
We saw this ship while on a another cruise and was impressed by its look and finish and commented that we should try this company/ship. When we saw a cruise around French Polynesia we were excited, the online information sounded great, the cost was high compared to other all inclusive lines. I booked direct with Ponant in Sydney and the staff were very helpful and I was able to obtain the cabin I thought would suit us best. Boarding in Papeete was unprofessional and dysfunctional, no staff were on the ground to help you or tell you what you needed to do, we were treated as if we were just off for the day sightseeing and not as new guests arriving. There was also NO security screening of any kind. The cabin was adequate, storage was limited but after a day or so we sorted out the room. The bathroom was small in size but well designed, large walk in shower with good water pressure, a rain shower and a hand held, with a glass door/wall. Another great feature is a glass wall panel the looks out into the cabin, this made the space seem much bigger and you can look out to the ocean while in the bathroom, there is also a seperate toilet. The bed/ linen/ pillows were good, over the 7 nights we only saw our room steward once, the room was well maintained and keep clean, toiletries were replenished as required.the fridge in the room did not get cold at all. The ship itself is well designed and easy to get around, being on the small side, the public spaces were limited but they worked well. The dining areas were well presented and I will give more detail re this by area. The Bistro dining area was very well laid out and it opened out onto the pool deck, plenty of seats for two, great selection of food and it was always presented very well.The staff in this area were very helpful and the wine supplied was quite drinkable. We enjoyed every meal we had in this space. The main dining room was formal, the issues I had was there were no tables set for two, I am not a fan of sharing a table for meals, at this level of ship I think this is a major failure in design. We also had very erratic service in this restaurant it went from fantastic to us walking out one night as we sat waiting for 20 minutes for anybody to supply a menu or any form of service. I must admit the Maitre'd did his best to make amends and we did not have any issues again, the food was well presented and very enjoyable. The one major concern we had was the public announcements, all were in French which was as expected, but the English announcements were always short and sometimes not at all and you had the impression that you were only getting half the information. The other guests on the ship were predominantly French and they excelled themselves at being rude and impolite. We have been to different areas of France and spent weeks in Paris over the years and I have never encounted this before. We befriended a couple from Quebec and even they said the same thing, so I know I was not being sensitive, the other English speaking people told me they had the same issue. The staff ranged from rude and unhelpful to lovely, I found the most problems at the main reception desk on level 3, I rang on one occasion and the lady who answered could not speak any English. I always knew that English would be the second language but the office staff were at times just rude while answering you in English. This is the first time in all the cruises we have done that I was pleased to disembark, I wonder was it a "tour group" mentality that the other passengers had, or the fact that it was cruising in a French territory, but either way it was unpleasant. Would I cruise with Ponant again, I am not sure, I loved the ship but..... I feel Ponant have not decided if they are a French Domestic Cruise company only because thats how it seems onboard or if they are truly a global cruise company, compared to Silversea and Azamara they have a long way to go. Read Less
Sail Date October 2017
We chose Ponant for its size and so called ‘luxury’ cruising. We found the cabin very small and could not store our bags anywhere. We struggled to move around the cabin without bumping in to one another! We were disappointed in the ... Read More
We chose Ponant for its size and so called ‘luxury’ cruising. We found the cabin very small and could not store our bags anywhere. We struggled to move around the cabin without bumping in to one another! We were disappointed in the meals which we expected to be of a higher standard in both restaurants. We felt general information was lacking. The shore excursions were incredibly over priced for what we received and certainly would not recommend any that we went on. The staff on board were excellent however and have no criticism of them. We did not attend any entertainment activities except for the last night where a local Tahitian dance company came on board and we thoroughly enjoyed the night. Papeete was a huge disappointment for us- very neglected -obviously the French have not poured any money into their colonies over the years. The Tahitians however are a lovely race, friendly and welcoming. Read Less
Sail Date October 2017
We decide to cruise from Darwin to Broome with Ponant from July 24th 2017 to 2 August 2017 because we wanted to experience the Kimberley from the ocean side. We had travelled the region by car back in 2007 and love the colours and the ... Read More
We decide to cruise from Darwin to Broome with Ponant from July 24th 2017 to 2 August 2017 because we wanted to experience the Kimberley from the ocean side. We had travelled the region by car back in 2007 and love the colours and the landscape. We chose Ponant because it was a 5 star French ship, the price was reasonable and it was doing the areas we wanted to visit. $750 per day, per person (deck 4 verandah) which included all the zodiac tours, all meals and open bar. We were expecting French food and fine wine as per their brochure. Disappointingly, their fine wine and open bar was not as we expected and no French food. Their "house wine" was Jacobs Creek Classic Shiraz, Jacobs Creek Chardonay, and Gossips Rose. There were other wines which you could purchase by the glass or bottle. You could imagine the horror of 220 Australians on board to be served Jacobs Creek wine which retails at Dan Murphy's for about $7 and Gossips Rose for $3. The Hotel Managers excuse for the Jacobs Creek wine was because their shipment had not arrived. Not quite believable. Not a drop of Sav Blac to be found on the ship for those who preferred something other than Chardonay. They ran out of Sprite, Bailey, Dramburie, VB and had to share the Sambucca between the bars - if you wanted to have a Gin & Tonic with Blue Sapphire gin it is 9 euro, and any cocktails that were not on the "ordinary" list you had to pay for. As for the food, average but definitely not French Cabins are small with only 1 chair for sitting except on bed, couldn't have bathroom door and wardrobe door open at same time and you both could not walk past the end of the bed at the same time. Whilst you are not in your cabin a lot, sometimes it is nice to relax in your own space with room to move. Entertainment although not a lot was acceptable. Service - not enough Bar staff, they were always very busy and service was slow. Wait staff in dining room was good. The Buffet at night was crowded and difficult to get hot food with the number of people queueing. Definitely not what we expected of a 5 star cruise line. Silverseas wins over Ponant hands down. However on a positive note the expedition team and zodiac outings were exceptional, everything was well planned and organised. All of the team were very informative and knowledgeable. Great job. Would we go again?.... Only if we factored in $200 a day for drinkable wine. Read Less
Sail Date July 2017
Above all DON'T DRINK the WINE! On day one I tried the ship's wine, it was awful (to be kind.) On the second day I ordered a bottle of French Bordeaux Margaux for 125 Euros thinking I've never had a bad Margaux. I was ... Read More
Above all DON'T DRINK the WINE! On day one I tried the ship's wine, it was awful (to be kind.) On the second day I ordered a bottle of French Bordeaux Margaux for 125 Euros thinking I've never had a bad Margaux. I was wrong this was as bad as the ship's selection. For a French line this is a sin. There were higher priced wines available but based on this experience I abstained for the rest of the voyage. This cruise was part of a Tauck tour through Australia and NZ. What I was told of Tauck being a luxury tour group was wrong. It was average in reality but priced like a luxury tour. The food in the 2nd floor dining room was generally poor with limited menu items. The buffet on the 5th deck was a little better because you could pick and choose you poison. Overall for a ship "hand picked" by Tauck for luxury this was a mistake. Like others on this trip I paid dearly for this tour and I do not believe that I got what I paid for. As this was a smaller ship I did not expect many choices with entertainment and activities. This was as expected. The ship's staff were accommodating and friendly especially the ship's Master and Doctor. Read Less
Sail Date January 2017
The small ship experience was the most important factor in my choice but the so called luxury experience left a lot to be desired. Service was varied and inconsistent, the food was not of the suggested standard and sometimes quite bad. I ... Read More
The small ship experience was the most important factor in my choice but the so called luxury experience left a lot to be desired. Service was varied and inconsistent, the food was not of the suggested standard and sometimes quite bad. I returned a number of meals to be replaced. Expedition activities were very good. Meals varied but meat that was of an inferior quality is not acceptable and the attitude of staff to issues of poor quality were indifferent. The Expedition staff were very good and the general style was as one would expect of a luxury ship. Cabins do have a balcony but mold in the shower is not acceptable and staff rectification of housekeeping issues is poor. The room staff were indifferent to individual needs and often had to be asked for simple services more than once. The age of the ship is beginning to show and more attention to refurbishment and ongoing maintenance is needed. Read Less
Sail Date December 2016
This was called an "expedition cruise". And yes, there were some interesting excursions. But most afternoons were scheduled for swimming and/or snorkelling off a small island with no alternative activities. Not everyone in ... Read More
This was called an "expedition cruise". And yes, there were some interesting excursions. But most afternoons were scheduled for swimming and/or snorkelling off a small island with no alternative activities. Not everyone in the main cruising demographic needs so much water activity. We had been to some of the excursion sites before and found this time the visits were shorter, rather watered-down especially in Rabaul where we did not go as close to Mt Tavurvur as on a previous cruise, and were closely shepherded around the town and not allowed to wander. The visits to Kitava and Tufi were good, but we had seen more of Alotau on a previous trip. And please, Ponant, don't bother with Gizo! L'Austral is a very attractive ship, is very smooth. But there is very little area to sit and look at the sea with the exception of your cabin balcony. The bars were good, ditto the interior lounge spaces. The staff were excellent. Ditto the expedition leaders, especially Mick Fogg, Harry Christensen, and Justin Friend. Their summaries and information were extensive although a little more onshore involvement of expedition staff would have been appreciated. Now to the great disappointment - the food. For what could be classed as a reasonably expensive cruise the quality of the food could not even be classed as average. This is the first occasion that we have had to return meals because they were inedible or unchewable. This occurred on three occasions. Once, with a steak, we asked for English mustard and even the maître d' had not heard of it! Courses were very small and in many cases lacked flavour. However, the cheese selections were outstanding even though a little repetitive. The ship carries a good selection of wines which can be purchased but are reasonably expensive when charged in euros. We chose the house wines which were adequate but very limited in choice. We would have appreciated speaking to the sommelier about the wine selections but did not have the opportunity. However, the dining staff were excellent. Read Less
Sail Date December 2016
i was offered a deal by your sydney sales woman,gina. i had to take advantage of it.the only part of the cruise that was 5 star ,was the service provided by the receptionists, the excursion officer, all the cabin attendants,the house ... Read More
i was offered a deal by your sydney sales woman,gina. i had to take advantage of it.the only part of the cruise that was 5 star ,was the service provided by the receptionists, the excursion officer, all the cabin attendants,the house keeping supervisor,the restaurants serving staff and supervisors,most of the bar attendants and some of the crew members. some of the a la carte food would be considered illegal in australia. the quality of food was from sizzlers 3 star quality to 5 star. embarkation was not pleasant. logistically not well organised. the on board lectures by sophie and pascal were a high light. the theatre has great atmosphere. the stage performances were french formula type. pleasant ,but average. the islands childrens and dancers visiting at night were very pleasant. the trivia games were very retirement village type. the incidental music provided by the onboard singers/musicians was average. the rudeness towards some of the staff and fellow passengers by some of the french passengers was intolerable. from the time of the the meeting in the theatre regarding disembarkation,some of us felt abandoned. the company has our money . so get off. we have to start to think about the next group of arriving passengers. the cruise director should of gone around to every table the night before disembarkation and quickly thanked everybody. but we noted it did not happen. he represents the owner and senior managers of the company. but overall it was a french experience,but certainly not 5 star. that was reflected in the attitude of the captain, officers and hotel management. you may not like it ,but we passengers do talk to each other about the various qualities of the 5 star cruise ship market. i sent an email to head office regarding employment for somebody. but typically ,no reply. i would like to embark on another ponant cruise, but it depends upon where and how long. i want to go to antarctica. but so far what you are offering ,is inadequate. Read Less
Sail Date September 2016
1. Loved the ship itself. 2. Crew Excellent. 3. Food extremely disappointing. Considering the French have a reputation for fine food, the food was boring, often tasteless unless it was the soup which was always too salty and seemed ... Read More
1. Loved the ship itself. 2. Crew Excellent. 3. Food extremely disappointing. Considering the French have a reputation for fine food, the food was boring, often tasteless unless it was the soup which was always too salty and seemed to be lack variety 4. Itinerary and excursions terrific. We went to places in Polynesia that were absolutely magic. The excursion staff were exceptional in providing both the background to the area and the current activities. Their enthusiasm was infectious. 5. WIFI was pathetic. Constantly dropping out. I had to have a conversation with an Australian company at 10pm when I was alone at reception. A 2 minute conversation took half an hour. At times there were 8 -10 people at reception trying to get a connection. WIFI should be available in the cabin and at speeds equal to Seabourn and Silversea. Ponant need to recognise that many people still need to be connected to the outside world. 6. Post cruise arrangements should have been better Read Less
Sail Date September 2016
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