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13 Helpful Votes
Sail Date: May 2015
What a greeting we got the window to board was one hour we had come from Tokyo by bullet then a Taxi that did not know were the port was then we got out of the Taxi two crew took our bags and lead us to the gangway very nice touch, on ... Read More
What a greeting we got the window to board was one hour we had come from Tokyo by bullet then a Taxi that did not know were the port was then we got out of the Taxi two crew took our bags and lead us to the gangway very nice touch, on entering the Ship 23 min early we were treated to you are early sit there till your cabin is ready , our party was made up of a 86 year old a 70 & a 60 year old the attitude shown was rude abrupt discourteous and not a credit to the French people it followed on with the reception counter staff also French The cabin was great but no list is given on what is included in you package and what is paid for the most of the cabin crew & restaurant staff are great not French the off handed French restaurant manger falling over the French customers but keeping away from the Australians Food quality could not be described a fine dining it had its moment but over all was not up to P&O at half the cost P&O , Carnival Line & Princess Line are able to handle 2500 passengers boarding in four hours this boat could not handle 200 Read Less
14 Helpful Votes
Sail Date: January 2015
We took a Tauck tour "Cruising Down Under." This was a new tour for Tauck and they chose L'Austral starting in Auckland, New Zealand and ending in Melbourne, Australia for 12 days. Let me say that we have traveled twice on ... Read More
We took a Tauck tour "Cruising Down Under." This was a new tour for Tauck and they chose L'Austral starting in Auckland, New Zealand and ending in Melbourne, Australia for 12 days. Let me say that we have traveled twice on the Regent Seven Seas through the Panama Canal and Vietnam, Thailand and Cambodia, twice on the Paul Gauguin in the South Seas, once on the Silver Seas - Silver Cloud from Istanbul to Cyprus and twice on the Windstar – once in the Caribbean and once on the Adriatic, and NEVER had a problem. Our complaints arise with the L’Austral. The food on this ship was not up to Tauck standards. As a matter of fact it was awful. Many people on the tour complained about the food and said they would write to Tauck which I have also done. Dinner on Deck 2 in Le Coromandel was bland and uninviting. One instance of poor food was the Rib Eye Steak which was very tough, and when I complained to the maître d he said the steak was from New Zealand and therefore not under their control. Has anyone ever heard of ordering from another supplier? If so many people complained in a restaurant and the restaurant did nothing about it – it would be closed. Well the ship had a captive audience. Both Captain’s Dinners were pre-set menus. When we asked the waiter what would happen if we didn’t like the meal, he told us, “Don’t eat it.” The serving sizes were very small and of poor quality. For example, for an appetizer we had “one” scallop; the second course was “one” lobster medallion about the size of a quarter. We had monkfish one night, which was about two inches and wouldn’t feed a child. This is a French ship and we had to continually ask for a French dinner. We asked for Escargot and got it once. We asked for French Onion Soup and all the chef did was sauté onions and plopped them in beef bouillon. No crusty bread in the soup and no cheese on top. Should I have offered to give the chef the recipe for French Onion Soup? We asked for a soufflé for dessert and we were told that there were not enough cooks in the kitchen to make soufflés. Could this be possible??? On Deck 6 the casual Le Rodrigues was a buffet and was another culinary experience. The first night we chose to eat in this restaurant because we were tired and wanted a shorter dining time. One gastronomical delight was a hamburger not even fit for a dog. We were told that Tauck suggested hamburgers because most of their tour group was Americans. The average age of our group was about 65 and for the most part well-travelled people who paid a great deal for this trip. Do you honestly think we were looking for hamburgers? The rest of the buffet was sparse and tasteless. The fish was tough, the pork medallions were dry and I could get better spaghetti and meatballs in an Atlantic City, NJ buffet table. The bathroom in our cabin and in every cabin consisted of two rooms – a water closet with a bowl and no sink. You have to leave the water closet and then go into the portion of the bathroom with a sink and a shower. This is so unsanitary that I felt that I was in an airport bathroom. How could this renowned ship have a water closet with no sink to wash your hands before you opened the door to leave this portion of the bathroom? As a matter of fact there were many people on board the ship who were sick with bad colds and flu-like symptoms. The ship’s doctor said that there was an epidemic of bad colds and flu-like symptoms on the cruise before ours. It seems that the ship was not sanitized before we got on board. The Wi Fi on the ship was barely existent. If you managed to log on, you were bounced off in two minutes. We were told that their connection to the satellite was weak – well upgrade. When we were in port we were told that you could not get a connection because the buildings interfered with the connection. We were supposedly connecting to a satellite and not a tower – so how could the buildings get in the way. We paid almost $40,000 for this vacation. The most we have ever spent on any vacation and I am sure a large portion of this was due to the L’Austral. I would like to talk to the group that made the decision to use this ship and ask them if they actually took the voyage and actually ate the same food that was served to us. This ship is supposed to be a luxury cruise ship. It was not luxury but sub par. I have seen other reviews which give this ship and food a decent rating. I can't understand why.   Read Less
8 Helpful Votes
Sail Date: June 2014
On its website the company promotes this ship in a manner which is quite misleading and leaves one very disappointed. In particular: “The Art of cruising A la Francaise”, “exquisite dining with French cuisine” “our gourmet ... Read More
On its website the company promotes this ship in a manner which is quite misleading and leaves one very disappointed. In particular: “The Art of cruising A la Francaise”, “exquisite dining with French cuisine” “our gourmet cuisine is worthy of top fine dining restaurants “, “French chic and elegance” “Crew members, all versed in elegant discretion” “fully bilingual service on board”, Well, the truth is quite different. Excepted for a handful of French officers, rarely seen about, and the small number of French bartenders, the majority of the crew was Asian. There is absolutely nothing wrong with that, except in that this lot, whilst very nice and friendly, where mostly poorly trained, disorganised, but worse of all spoke little English or French. And yes they were discreet, but only because communication was difficult. There was a little or poor supervision of the staff in the dining rooms. Some of the food was delicious, but mostly hit and miss, and often very disappointing. No comparison to fine dining restaurants. The ship was beautiful, but a number of passengers were complaining as they were sleeping on convertible sofa beds, as their cabin was actually the living room component of a suite transformed into a cabin. The entertainment was second rate.   Read Less
2 Helpful Votes
Sail Date: May 2014
Have recently returned from a short cruise sailing from London - Tower Bridge to Copenhagen through the Kiel Canal. The info we received from Ponant re embarkation started us off on a wrong footing - giving us incorrect info re boarding. ... Read More
Have recently returned from a short cruise sailing from London - Tower Bridge to Copenhagen through the Kiel Canal. The info we received from Ponant re embarkation started us off on a wrong footing - giving us incorrect info re boarding. Suffice to say we overcame that but made us look out for anything else that would be wrong. Our booking through a local agent was extremely smooth - and we looked forward to sailing with this particular line for the first time. Once we had boarded the ship, we found the crew and officers alike extremely friendly and helpful. The cabin was on deck 3 forward which suited us, at least we got a bit of a walk going for meals or up to the lounges etc. A good sized cabin with a king size bed (two twins pushed together no doubt.) but comfortable. Ample storage space around. and our cases fitted under the bed with no problem. The bathroom is on the small side but a good size shower and then the toilet is separate - which is good. All with the usual complimentary soaps, etc. Bathrobes and slippers for use which is good less to pack . Balcony was a good size with two chairs and a table. Another plus was the good size of the safe . Constructive criticism to sit in front of the mirror - one couldn't get past. Complimentary bottled water, which was given continuously. Loved the layout of the ship with a lift forward or aft if needed and found her "beautiful" Had a couple of dinners in the main dining room (silver service) and must point out that the Maître D'hôtel put English speaking with English speaking etc. but we preferred eating up in the buffet. Liked the big windows to look out. A good selection for Breakfast. Lunch was also served in both venues, but then again we ate in the buffet on deck 6, and occasionally sat out by the pool - glorious. Afternoon Tea/Coffee served in the lounge with mini cakes and snacks. Was a tad disappointed with the food. thought we were going to have a very good gastronomic experience. Yes, the breads, cakes, desserts, pastries etc. were wonderful . Good choice of various salads etc., but the main course - mediocre. Our main reason for doing this cruise was to sail through the Kiel Canal on a small ship. Wonderful. We knew it was a French speaking ship and announcements were given first in French and then English, but definitely more was said in French than English!! We did one ship tour - something we don't normally do but as we had on-board credit, wanted to use it up. Do feel tho, ships tours are a rip off, but that is on any ship anywhere in the world. We were very lucky to have had the most amazing weather. Would we sail with this company again,? they must sort out their information re embarkation - a major failure. Mores the pity as it is a beautiful ship.   Read Less
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