2 Helpful Votes
Sail Date: May 2018
We are seasoned cruisers but it was my first time on Cruise and Maritime. The cruise was wonderful. Good weather, great ports, superb excursions. A very comfortable & large inside cabin as well, Food in my opinion was excellent. So why ... Read More
We are seasoned cruisers but it was my first time on Cruise and Maritime. The cruise was wonderful. Good weather, great ports, superb excursions. A very comfortable & large inside cabin as well, Food in my opinion was excellent. So why the rating. The following let the ship down. The ship was full, 1, insufficient seats in the buffet for people to have their meals at breakfast & lunch in a civilised, relaxed and orderly manner on sea days & excursion days.it was like a rugby scrum. You literally had to put something on your seat before getting food otherwise someone else would take it. you could not sit and chat after you finished as people would hover over you with their breakfast or lunch waiting to sit down. The restaurant was waiter served and I believe they could easily have made this part buffet as well as other cruise companies have done. 2, frequently no cutlery, mugs, glasses and plates and when this happened they were brought it was a few at a time hot from the dishwasher. Furniture too low to be comfortable 3,Cocktails Frequently the ingredients were changed to make them & cordial was added to mask the no/little alchohol added' I was told that i had to accept inferior products for them at standard prices e.g. cherry liqueur rather than cherry brandy . I sent one back 4 times before I got what i was supposed to have. For that to occur I stood and watched him make it. 4,Poorly equipped Shop no paracetamol, plasters limited toiletries' choice but plenty of olive oil, bubblegum and cigarettes. If I was Cruise and Maritime I would send some undercover management as passengers to go on this ship and I bet they would be amazed at what goes on. Read Less
1 Helpful Vote
Sail Date: May 2018
We chose this round British Isles cruise for the itinerary as it started in Tilbury and we really wanted to see the Isle of Skye, Tobermory and St Mary's in the Isles of Scilly. However, due to various dubious reasons we did not call ... Read More
We chose this round British Isles cruise for the itinerary as it started in Tilbury and we really wanted to see the Isle of Skye, Tobermory and St Mary's in the Isles of Scilly. However, due to various dubious reasons we did not call into these 3 ports which ruined the whole trip. I do not trust this cruise company, I think they do things cheaply and they do not tell the truth. The boats are tired and worn and the staff looked really miserable.I would not use this company again and I would not recommend them to anyone else. It should be said that you get what you pay for and this cruise did look good, perhaps too good to be true and it is done on the cheap. The food choice in the buffet at times was inedible and cold, I would recommend the restaurant for lunch and dinner, if you can get in.The entertainment is ok and they do their best, but there is not much to do during the day if you are at sea all day. Since returning I have found many reviews where the boats have not carried out the published itinerary, so I think that is the main problem with this cruise company. Read Less
3 Helpful Votes
Sail Date: May 2018
We wanted to take my elderly parents to Skye, Mull and Isles of Scilly (mid 80's and probably the last opportunity for them). Strange to read that another May 18 sailing of Columbus 'had engine trouble' and so couldn't ... Read More
We wanted to take my elderly parents to Skye, Mull and Isles of Scilly (mid 80's and probably the last opportunity for them). Strange to read that another May 18 sailing of Columbus 'had engine trouble' and so couldn't visit any of these three ports?!? We booked through saga and I'm really surprised that they would use this cruise line if, as is indicated - the Captain has no intention of going into those prime ports? What we saw we enjoyed but bitterly disappointed to miss out. Food in restaurant was excellent, also entertainment, staff were well trained and friendly. Negative - our bed was rock hard so I asked for a mattress topper - when I stripped the bed - I wished I hadn't, the under-bedding and pillows were filthy with stains all over. this was changed at my request. Shore excursions were approx £50 per person for a 4 hour trip - too expensive. Finally, we've come home with THE most terrible bug, 2 wks later - still very ill Read Less
3 Helpful Votes
Sail Date: August 2017
My first ever cruise and I chose a 3 nighter. We had a day in Amsterdam and a day in Antwerp. The ship is just amazing. It is so clean everywhere. We had a room with a view! and a kettle. The room was spotless with plenty of storage ... Read More
My first ever cruise and I chose a 3 nighter. We had a day in Amsterdam and a day in Antwerp. The ship is just amazing. It is so clean everywhere. We had a room with a view! and a kettle. The room was spotless with plenty of storage space. The food was amazing with plenty of choice at every single meal. You can either go to the restaurant and be served or you can go for a buffet. Either are just as good. You can always get a hot drink day or night. The staff are all so friendly and nothing is to much for them. They are all so polite and they never seem to stop. There is plenty to do on board in the evening. There are the bars, the disco and the entertainment. There is a well stocked library, a gym, hairdressers and health centre, not forgetting the shopping. There are two pools and ample chairs and sun loungers to relax in during the day. Even with all the people onboard, it never felt cramped. I thoroughly enjoyed my first cruise and I would go on the Columbus again. Read Less
29 Helpful Votes
Sail Date: August 2017
We have just returned from a weeks cruise on the Columbus. Ship is beautiful and all areas clean. Decor is lovely. Cabins fantastic. Food in waterfront restaurant absolutely superb every evening. Don't waste your money in the ... Read More
We have just returned from a weeks cruise on the Columbus. Ship is beautiful and all areas clean. Decor is lovely. Cabins fantastic. Food in waterfront restaurant absolutely superb every evening. Don't waste your money in the Grill restaurant! Food better in the Waterfront restaurant and it doesn't cost you £25 extra to eat in there!!! Very disappointing meal in there. 4/10 at most and that's being generous! We ate there as a treat to ourselves and were not impressed with anything! Service not as you'd expect. Slow and food was sent back by 2 in our party. Starters unimpressive and only the soup was decent. Steaks were average. Veg mostly sliced cooked peppers! Deserts not worth waiting for! I wish I'd listened to other reviews on here before we decided to try it for ourselves. Most staff on ship were friendly but some were unfriendly and rude to passengers and other staff members which was unpleasant to witness. Definitely need training in customer service and service with a smile. Some made you feel you were a nuisance! Just for asking for information or help. Blonde lady in tour office, name unknown but the manager I would imagine by the way she talked down to a lovely young lady working there. She was unhelpful and absolutely rude. The poor girl was embarrassed and was doing a fine job! Shows were average. Nothing spectacular but good and entertaining, very disappointing in having no star acts in the week we were there. The worst thing for us were we cruised when children were allowed on board a usually adult only ship. Our party are all young grandparents and love children but there's a time and place! Most entertainment was family friendly, meaning children's entertainment! So not a lot for us adults without children to entertain. Main annoyance was children being allowed in all bars and areas until all hours. Only area children were not allowed was the nightclub after 11pm and even that wasn't adhered to by some parents. Young Children were sat on bar stools in bars when adults were struggling to find a seat! Patents were responsible for their children's behaviour of course, but there should be rules regarding adult areas. Would not advise cruising when family friendly if your looking for adult entertainment and relaxing evenings!! I would definitely cruise with them again if adult only and hope they may have sorted out the bad staff from the excellent as many were. Our cabin was spotless. Good size. Beds very comfortable with fresh clean cotton bedding. Shower great size and powerful! Lovely white fluffy towels. We stayed on deck 6 ocean view. Friends were on deck 10 ocean view. Cabins pretty much exactly the same apart from they had tea making facilities. Drinks prices are the best we've ever had! Very reasonable. My review is honest and the critical points are to help future cruisers what to be aware of. Read Less
27 Helpful Votes
Sail Date: June 2017
Round Uk for Scottish ports especially Ullapool, my grandmother s origin was our reason for the trip, our first CMV out 16 cruises. Lack of information bugged me starting with parking,we unloaded cases at the terminal and were advised to ... Read More
Round Uk for Scottish ports especially Ullapool, my grandmother s origin was our reason for the trip, our first CMV out 16 cruises. Lack of information bugged me starting with parking,we unloaded cases at the terminal and were advised to 'follow the bus ' to park. It was in a yard a mile away in the port area used by cementex road tankers. Bus back. A postcode for it in advance would be helpful. Boarding was ok . Double bed cabin deck 9 was well presented ,steward Nantha great throughout. We were on a waiting list for Strathspey railway tour found the tickets in the cabin. I had been trying to make alternate arrangements luckily not spent money, E mail would have been useful. 1st stop Invergorden all ok. Local guide on the tour excellent.full instructions given on arrival at Aviemore station,ships tour woman then came from back of coach to repeat everything in broken English,spoiling our time there and preventing loo visits ! She also tried to hurry us off the train for no good reason, by this time departure time had moved from 1600 to 2200hrs as the Captain cancelled Ullapool Tobermory and gave extra sea day and Belfast instead because of adverse weather for tenders. In Belfast we watched crew struggle to get a tender back aboard running from below it at one stage. Still at St Peter Port they operated successfully. Although disembarkation in Scilly Isles was a 2 hr wait, local tenders were there ok ,the ship used only one side it may have been a card reader problem. No apologies from our unseen Captain. Also the many very elderly with mobility problems slowed things down considerably, lm late sixties and was one of the youngest! We had trouble with the tv coming on in the night which was sorted also the cabin aircon didn't work,the repair left it on all the time as no spare circuit boards were available, pity the next occupants in Iceland ! Luckily our toilet ,bathroom were fine unlike many especially on deck 6 and public ones. Had to feel sorry for the crew only on board a month and having to deal with it. They were given a party up in the dome one night. Information: I asked at the desk when the 2nd formal night was,no luck. Disembarking can be from various decks. Honfleur was deck 7 first time. We hunted up and down for it, I suggested signs by the lifts as other lines do. Was told listen to announcement . Broken English no doubt there are only 21 Brits in the crew . Finally the comment card drop box it's round the blind corner from enquiry desk when I suggested a sign I was told to ask at Enquiries, that's all 1400 of us ?? Dining was okay apart from bacon being all fat at breakfast,cook said he had sent an Email, I suggested he inspected what came on or change suppliers. The bar areas are good as was the service. We took the £17.50 a day each which was a mistake as you have to pay extra for palatable beer or wine. Tried to cancel it but was just out of the 24 rule! So drank two cocktails a night still didn't get value.Enterttainment was ok but the Captain should do his daily rant between shows as it was he cut off a solo singer and unbeknown to him received a slow hand clap. The ship has just had a 3 week refit and needs more. P&O Australia handed it over in poor condition and CMV survey missed a lot. Funnel smoke was bad and a periodic whining noise from down below especially when docking suggests other problems. It has a further 2 week refit in December before its world cruise. I was told they may cut the ceiling out to the Waterside Restaurant into a storeroom to make a 2 tier restaurant. If that made one sitting the theatre won't cope. Generally the ship is spacious built in 1989 before mega ships, it sailed well in the storm. I might try a Europe 2 night in the future but this was definitely could do a lot better. Read Less
Columbus Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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