I choose this back-to-back cruise as it was visiting a lot of ports in the US and Canada I never been to before as well as the fall foliage. Note: After disembarkation in Portland (Boston) the ship head to Jacksonville, FL, to be sold as American Queen Voyages was no longer supporting cruise around the great lakes.
The decor of the ship was outstanding. It takes a passenger back to the days ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are glad to hear that you enjoyed the service onboard and that our Crew made it memorable. However, we are disappointed to hear about the other issues,...
We chose this cruise for the itinerary, stopping at some very interesting places, between Chicago and Toronto. The ship itself had many good points, with excellent food, wonderful staff and we were very satisfied with our cabin on the upper deck. The evening entertainment however was the biggest disappointment and we can only assume that AQV are cutting corners. The previous reviewer refers to a 3 ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thanks for leaving a review! We are glad that you had a great time but are disappointed to hear about the entertainment and the refund delay. Please reach out to our guest relations team at...
I have wanted to do this cruise for a long time, sailing in all five Great Lakes. I have watched the two ships (currently Ocean Navigator and Ocean Voyager, formerly Victory I and II)) go through various owners. Each time someone bought them and started up, I thought next year I'm going to do this. And then they'd go out of business. I really hoped AQV would make a go of them. But the day before ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for leaving a review! We're glad to hear that you enjoyed sailing the Great Lakes with us. We are disappointed to hear that the cabin was not up to expectations and will make sure...
We wanted a gentle cruise exploring the Great Lakes. That's exactly what we got. Staff couldn't do enough for you.
Food good, stateroom clean, tours OK if you take all premium ones.
What wasn't good:
--There is no outside deck to walk on except a short semi-circle on top deck.
--Entertainment was awful. Played same jazz music every night-even when requests were made for ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for taking the time to leave a review. We are disappointed to hear that the experience on the Great Lakes did not live up to your expectations. We will pass your feedback along to...
We chose this trip as a college group we had traveled with before had it planned. Always a plus to travel with people you know and we hadn't done a Great Lakes Trip and particularly want to see Niagara Falls. Unfortunately we never made it to The Falls or Toronto and got into Montreal so late many missed flights, reservations, etc. All very poorly handled. Promises made about reimbursement but ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback. We are disappointed to hear that your group missed ports and felt there was few activities onboard. We will pass along your feedback....
We are a retired couple in our mid-70's. This was our 14th cruise, 2nd river cruise. We sailed on the Countess last May and had such a great time we decided to take another cruise on her. While this cruise was not as great as the previous one, we still had a good time.
I really love the ship. The layout is so convenient and everything is close together. The grand lobby and bar with the ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi CruisinCadie! Thank you for leaving feedback. We are glad to hear that you and your husband enjoyed your cruise. We regret to hear about the tug boat and missing Hannibal and will be sure...
Always a fun adventure with American Queen Countess! We are a very fit 73 and 72 year old married couple. Most passengers on the ship are near our ages. Many have mobility issues and there are often times of waiting particularly on the buses and getting on and off the ship.
I wrote a previous review ("Life on the Mississippi") in July 2022 regarding the American, Countess. All the negative ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi runner19492002! We are disappointed to hear about the tug boat and missing Hannibal. We are glad you noticed some things have improved. Thank you for your feedback! We will pass it along...
Having had a very good experience on the American Queen Sternwheeler, New Orleans to Memphis previously, we were not hesitant to book the Great Lakes cruise and recommend to another couple who also booked it. Wow, the two cruises couldn't have been different. I'll break down our comments.
Precruise Hotel. Chicago Hilton nice hotel, a bit dated but elegant. Breakfast provided next morning but ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi VirgilMathias! We are disappointed to hear that you found your experience to be not a great value for the cost. We will pass your feedback along to the vessel....
Having taken three previous cruises with American Queen (Upper Mississippi, Nashville to Memphis, and the Columbia River) my wife and I were expecting the same excellent cruise experience on the Ocean Navigator cruise from Chicago to Chicago (June 4-19) which we just completed. We received just the opposite. Had this been our first voyage with American Queen lines, we would not even consider ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello djett! Thank you for your feedback. We are disappointed to hear you did not enjoy many aspects of the cruise. We will pass this information along to the crew....
Having been on over 30 Ocean and river cruises all over the World we wanted to spend more of our time and money in the United States. This cruise offered an interesting itinerary most of which we had never visited. We prefer small - medium size ships over the floating malls and their crowds.
The staff was excellent, friendly and very helpful, the meal selections good and varied and the sizes ...