Charleston River Cruises Reviews

We had previously done the New England Island cruise several years back, and were just thrilled with our experience. The service and the food were both exceptional! Fast forward to this cruise. No comparison whatsoever. The food was mediocre at best. We ate off the ship several times. These cruises are very pricy, and to be served Smoking Loon wine was a joke. Unlike the first cruise where ...

This was to be a bucket list trip down the Intracoastal Waterway. The ports were interesting but the ship was a complete disappointment. Stateroom was very small. The amenities could have come from a cheap motel. Burned out light in the tiny bath was never replaced. Three pieces of personal property were discarded by housekeeping staff. WIFI was non-existent. Food was boring and tasteless. ...

I heard aboard that the owner reads all the reviews so after I sent in my 17 page complaint letter I waited weeks, just now received a response from the VP saying my letter will be used for training and if I'd like to book again before Feb 1st I will receive 25% discount. What an insult after asking for my money back. Day 1 room was clean but not stocked (no toilet paper and no water, only two ...

This experience was a rip off! The cruise cost over $10,000 for 7 days. The ship should be mothballed and the food was terrible. The food was obviously frozen and reheated in the microwave. American Cruise Lines advertised this cruise as serving gourmet food. The cocktail hour consisted of frozen food and the wine was solely from California. The retail cost of the wine was $4.99. When I ...

It was an Anniversary cruise that was supposed to be aboard a luxury cruise ship with a wheelchair accessible accommodations. My husband was assured that he would be able to use his motorized scooter for excursions ( he used it twice) the scooter had to be lifted up and over the ramp. The ramp isn't even wide enough for a wheel chair people were made to get up and walk up or down the ramp. The ...

This shockingly poor experience on American Cruiselines really should be told to warn future travelers just how bad a simple cruise can be. The first obvious situation we encountered was the totally untrained staff which included a brand new cruise director (who was snippy, sarcastic and unresponsive to our simplest request to provide us with an extra chair) and servers who were fresh out of ...

First, we were told when we booked that the average age is 65. The actual average age is 80-82+. On board the cruise director told us she couldn't understand why we were told that? She said the cruise we were on is actually a bit younger than normal. So, then we see all the wheel chairs, walkers, canes, scooters sitting outside the dining room at our first meal, then we knew we made a bad ...