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5 Charleston to Bermuda Cruise Reviews

I chose this cruise for the time that was allotted to staying in Bermuda. It was changed and we were cheated time on the island. The only reason I booked the cruise was for the time I was told we would be there which was changed and I do ... Read More
I chose this cruise for the time that was allotted to staying in Bermuda. It was changed and we were cheated time on the island. The only reason I booked the cruise was for the time I was told we would be there which was changed and I do not know why. We had a balcony room. The first night something sweeked all night. I reported it woke up the next morning it was still sweeking. Told the cabin staff person he went and found it. It was a door left ajar. The next night the people in the cabin had a huge argument at 4 in the morning which last for an hour and half. One evening the room smelled so bad that I literately thought I was going to lose my dinner. We were in a cabin in which the room attendant never put up the bunk beds so we literally had one chair and one stool for four people. I had to move my bed to the middle of the floor at night because I thought if it as a jail cell. (Not that I know what that really feels like). I am a gold member so this was not my first cruise, but may be my last on Carnival. I am going to file a complaint. No one on our bus going back to parking lot said they wanted to return when asked by the bus driver. This ship needs to be docked and Carnival needs to refund passengers money for this cruise!!!!! Read Less
Sail Date November 2018
This cruise was supposed to be 3 days docked in Bermuda. It was the entire reason we booked this cruise in the first place so we could take our time on the island. The itinerary was consistently changing and eventually we ended up with one ... Read More
This cruise was supposed to be 3 days docked in Bermuda. It was the entire reason we booked this cruise in the first place so we could take our time on the island. The itinerary was consistently changing and eventually we ended up with one full day and 2 extremely short partial days. My wife and I ended up spending more money on excursions and having less time to actually enjoy the island (like we originally paid for) No one on the crew really even acknowledged our concerns or offered "anything at all" to try to make it better. I would think it was maybe just my personal thoughts alone, however, virtually every other passenger I came in contact with was complaining about the same thing. I have been on 6 Carnival cruises in the last several years. I generally don't bargain shop for cruises... I see a cruise I like and I book it. Carnival has been my go-to in the past, however this last experience has caused me to start looking elsewhere for future cruises. The sad part is, that for the most part the crew was as expected... the food was as expected.... the entertainment was as expected but the fact that the itinerary was drastically changed.... and then.... there were no apologies from the crew, nor was there really any acknowledgement that this may negatively impact peoples vacations. Its as if everyone tried to sweep it under the rug. That's the part I have the biggest issue with. It has caused me to lose faith in Carnival. Sadly, my 5 previous cruises were great, but this last cruise will most likely be my last with Carnival. Read Less
Sail Date November 2018
I chose this cruise because it spent 3 nites in Bermuda. after final payment was made cruise changed from staying in port, to leaving at nite and coming back in the morning. my wife and I decided to check into a hotel for the three ... Read More
I chose this cruise because it spent 3 nites in Bermuda. after final payment was made cruise changed from staying in port, to leaving at nite and coming back in the morning. my wife and I decided to check into a hotel for the three nites, whiched saved the vacation. now, about the ship. on boarding, the sewer smell was so bad and the stale cigarette smoke was awful. food on the ship was ok, but nothing formal.. you eat, you don't dine. service on the ship is marginal at best. no more free room service, no more having your room cleaned two times a day. however, they do let you choose morning or nite service. the ship is rusty and in my honest opinion, carnival needs to sell it or scrap it. furthermore they should probably do that to all of their fantasy class ships. if you are booked on the ecstasy, I would consider changing ships, if not, you were warned. I will book on carnival again, but not on fantasy class ship. no how no way!! Read Less
Sail Date November 2018
This was the worst experience i have encountered in 21 cruises. This could be my last if i ever recover. Day one the embarkation was the strangest i have encountered. We arrived at the port, by shuttle. Checked in outside and went and ... Read More
This was the worst experience i have encountered in 21 cruises. This could be my last if i ever recover. Day one the embarkation was the strangest i have encountered. We arrived at the port, by shuttle. Checked in outside and went and stood in the cold outside a fence for thirty minutes. Got onto the boat and went through check of luggage where my closed canned drinks were opened to check for alcohol, even though I told the checker that was not where i hide my alcohol. Allowed to start onto the ship and then waited another half hour at ramp going onto the boat. Being Platnium was not important, whoever was there went on. Went to Lido deck and half the first of many bad meals on this boat. Lido foo was not very good, Then had our safety briefing which was longest in several years. Went to dinner at your time dining. Food was better than Lido. but it did not have to go very far to be that. Food was cold when delivered. Day two sea day . rained and windy most of day. Normal day stuff was on boat trivia ect. Dinner was strange in dining room first time had hash bounds delivered instead of menu item of baked potato. Visited the Casino. Small and not very heavily used on most of the cruise. Day three arrived in Bermuda at 5pm. Raining again. stayed on boat this night Day four left boat and walked around dock area. Raining again. . Notified we would be leaving early the next day because of weather on return. Cabin was very loud, Found out that they were running thrusters to keep boat next to the dock. They did not make this known. Only way i found out was Carnival refunded part of my brothers money because of the noise and the smell on riveera deck. We left and found the bad weather on the next day. Very high winds and high seas. Bad for the sea sick folks. Went to show this evening and dancers sat to sing the show because of the rocking Overall the ship was in average conditions, the deck was not clean on many occasions The upper decks were closed on most of the sea days because of winds. Service on the ship was good on most occasions. Cabin was fine first time i have had interior cabin, space was fine only problem was excessive noise while docked over night. Did no excursions through Carnival, howver it was easy to get around and see different areas. Taxis, Ferries . I would not take this cruise again on the Ecstacy. The ship is not a very good product for Carnival. It is small, dirty . Port of Charleston obviously does whatever they can to discourage passengers from leaving there Read Less
Sail Date April 2016
This was my fifth AND LAST cruise on Carnival. We wanted to go somewhere special and visit a port that we've never been to. I was very disappointed that our itinery had changed. I had checked several days in a row before our vacation, ... Read More
This was my fifth AND LAST cruise on Carnival. We wanted to go somewhere special and visit a port that we've never been to. I was very disappointed that our itinery had changed. I had checked several days in a row before our vacation, and even checked Carnival's website at 7am the day of the cruise. There were no itinery changes mentioned. We found out when we checked in at noon and they told us that we were going to Key West and Cozumel. We've already been there a few times, so we weren't too happy about it, but we wanted to keep a positive mind-set, especially since we paid a lot of money for this vacation. We called Carnival to ask for a price adjustment before we actually boarded the ship, but I was told they couldn't do anything until we got back. "Not being able to do anything about it" is a common phrase we heard this past week. The other option was to not go on the cruise, but we would not be reimbursed. I don't understand how they could have waited so long to make this decision. It's just not right of them to do something like that. Now, this is what upsets me more. You have a couple thousand people that are going to be disappointed, especially since they paid a premium to go to Bermuda, and Carnival doesn't offer a price adjustment from the start of the trip or at least throw in some freebies (internet, free soda, alcohol, daycare, photos, on board credit, etc.)? I'm not saying to give us all of these things, but it sure would have made a difference to us if Carnival at least tried to offer us something. We did pay a premium fare to go to Bermuda, and if you're not going to take us there, why should they profit from it? They're were a lot of unhappy and complaining people on board (justified of course), so they could have fixed it from the start of the trip. I called Carnival after we got back, and all they said was that it wasn't their fault about the weather. I completely understand about the weather, and if you have to make itinery changes, fine. But, I paid for a "Special Voyage" at a premium price, so do the right thing and reimburse me the difference you would have charged me if we were suppose to go to Key West. The lady that I spoke with tried to take credit for Carnival reimbursing the difference in the port taxes. That's not Carnival's money in the first place, and yes Carnival had to do it. Now the second thing that upsets me. Who in their right mind heads into a hurricane? I did not feel safe, especially at 3am. The seas were way too rough and I think it was completely wrong of Carnival to make this attempt. Another route or a cancellation would have been better. It was absolutely horrible. Barf bags taped to the elevators, people falling down the stairs, people throwing up near the dining rooms. My youngest daughter wouldn't take the elevators because they smelled so bad. You had to hang onto the railing when you showered or took the stairs. Just walking from Port to Starboard felt like climbing a steep hill and then running down it. Sleeping the first night was really difficult because of all the motion and being tossed around. All I could think about at 3am was what an ass-nine decision to go into Irene (sorry, the 'outskirt of Irene'). There were a couple of women that had bandages on their heads and they looked pretty banged up. I witnessed one lady falling down the stairs. Another gentleman was really bruised too. The second day was still too windy/rocky for the kids to use the water slides. And as the large waves subsided to only being 12 feet high, is when our Captain decided to make an announcement. Wouldn't it have been nice to hear from him so he could tell us what to expect and how long to expect it before? How about kindly explaining why our route to Bermuda would no longer be doable? And since Bermuda is known for it's famous beaches, how about picking a port with some nice beaches? Again, I am not blaming Carnival because of the weather. They could have just made the experience a better one. We had no idea boarding the ship about how bad it was going to get. If passengers were told before boarding, and given the option to cancel and be reimbursed, I'm sure many would have done so. We would have. Carnival has lost our future business. Read Less
Sail Date August 2011

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