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4 Celestyal Cruises Cuba Cruise Reviews

Chose this cruise due to price and location. Had a Jr. Balcony Suite. This room had a very poor.. There was a refrigerator in the middle of the closet, thus no room to hang clothes unless they were to lean against the frig. The safe was on ... Read More
Chose this cruise due to price and location. Had a Jr. Balcony Suite. This room had a very poor.. There was a refrigerator in the middle of the closet, thus no room to hang clothes unless they were to lean against the frig. The safe was on the floor had to get down on a knee to use. Then if following the instructions that were with the safe was not the way I was showed how to use the safe. Maybe saw the cabin steward twice the whole week and it was at least day 3 before even knew if room steward was male or female! Had sign in room if left towel hanging then would not change, but changed every time. The trash cans were the ones with step on lids, what a pain. The toilet paper holder was a reach for even me a tall person, the the end of the roll is looped inside the roller!. The front desk could never really answer any questions! The food variety was a little to be desired! The fact that you had to pay to get a hamburger was astonishing and no ice cream outside restaurant without paying. The activities were a joke, no prizes, except you got to keep your answer sheet! We only saw the cruise director when she introduced the shows! They would leave a polish on the hand rails so after you came down the stairs your hands would be black! The way they did the white drink package was totally a mystery as to why it worked the way it did. For every time you ordered a drink they had to scan the card even if you were still in the same location. The excursions were good you just never knew how long they were going to last, The disembarkation was a real joke as you did not know what time you were to depart and when they made an announcement you could not hear ir even setting in a lounge! Read Less
Sail Date August 2017
This tiny ship could be a small jewel---it is not. A sunken ferry, ra1sed and refurbished, the very small state rooms remain with the single beds joined into one. With no guard rails nor T-bar [to fit between the two mattress] the ... Read More
This tiny ship could be a small jewel---it is not. A sunken ferry, ra1sed and refurbished, the very small state rooms remain with the single beds joined into one. With no guard rails nor T-bar [to fit between the two mattress] the mattress separate, especially in turbulence, leaving a 4-5inch gap, making spooning with your spouse impossible. The cruise is made semi-successful by a wonderful crew [the arrogant Captain who crashed us into the Havana dock excepted]. The international staff was attentive and can not be praised enough. The food quality was appalling. Out of approx 100 servings between my wife and myself, only 3 were palatable [the lamb shank, the pasta carbonara, and the roasted Canadian bacon]. Most meat was mystery meat of uncertain origin. Even the hamburgers were at least 40% soymeal in the best scenario, 40% sawdust in the worst. At every corner you were nickeled and dimed --even pizza cost extra. Drink packages were required, even if you don't drink; the wine was of the lowest Greek quality. As a final blow, at least 50% of the passengers were ill at disembarkation. It was apparently not Noro virus but caused many trips to the infirmary. For $203 dollars, you received a CBC, flu test, exam and placebo meds. What a deal!! The PTP excursions were led by enthusiastic and well-educated guides. Most started early [8:30 AM] but then actually began after an hour of waiting, often on hard concrete. The Cuban people we met were personable but could not hide the misery and poverty in which they live. The largest portion of Havana is slums with poor water and sewage systems; the other cities are similar. So we do not expect to return to Cuba. If we do, it certainly will not be on this cruise line. Read Less
Sail Date March 2016
In the past, when I saw one star reviews for vacations I asked myself how people can do that for 5 star hotels. Well, here I am writing my one star (or should be 0) for this Cruise. First of all, I have to say that I loved Cuba. I went ... Read More
In the past, when I saw one star reviews for vacations I asked myself how people can do that for 5 star hotels. Well, here I am writing my one star (or should be 0) for this Cruise. First of all, I have to say that I loved Cuba. I went to cuba with very low expectations, I was in a resort in Varadero the week before the cruise and the experience was excellent, including the resort, the people, the service, the room and even the food. My main purpose for the cruise was to visit Cuba after a week in the beach...but I didn't see much of cuba. Excursions were completely disorganized. The Cruise Director is a clown, and a bad one. And when you put a Clown together with a Salsa dancer that only knows how to count to four to organize 120 people in 4 buses, that's what you get. A hour and a half delay. In addition the boat was always delayed. They always blame the weather (even the day that the cruise didn't sail). The only day that we were on time the joker woke us at 7:20am to call everybody take the temperature even if the disembarking was at 9, and they didn't even took our names or cabin numbers. The end of the story is that you lose most of your time in port because they are extremely disorganized, plus Cuba customs. They take you on a 3 hours tour where they want them to take you and you don't have extra time to do anything on your own. One example of what to expect was at Maria la Gorda. Like many other people, I was prepared with hiking gear to go to a natural reserve. Instead, we were 3 hours on a bus that took us to a place that was...nothing. Only and old lighthouse on the other side of the fence. I asked about changing that excursion for diving, it was u$s 165 for only one tank on a choppy day, when regular price for 2 tanks is $49 in Cuba and they will refund you if there's bad weather. About the cruise. This is a refurbished ferry that was burned and crashed an oil tanker (Do your own research on this one). It might be ok as a ferry, but It cannot handle very well the conditions in Cuba, it was a little bit windy but it was sunny all the time, standard weather for Cuba at this time of the year. I can't imagine it with a real storm, even a minor one. So expect it to move, and a lot. First I got an inside cabin, if you can call it a cabin. It was not even half the size of a small cruise cabin. I upgraded (after having to pay, and they are very good at getting your money) to an outside cabin. The carpets were stained and didn't look modern. the washroom had problems most of the time. Also the air conditioning was unpredictable. Food was college cafeteria grade. At the buffet, there were always the same, breakfast, lunch and dinner. The food seemed to come from Greece more than a month before, nothing was fresh at all. Fruits were mainly canned. They advertise that they serve Alberta beef, but I only seen overcooked pork and chicken. Also they changed the dinner plan to open seating. First day I was refused to enter one of the restaurants. They said it was booked by a group for the next 5 days, but other people got in. I got in the next day. Both restaurants serve exactly the same. Sometimes you have to wait 45 minutes, or go to the buffet. Entertainment was always the same, not much entertaining. On the positive side. After the shows, the band stayed playing and they were really good. Read Less
Sail Date December 2015
After many hours traveling to Havana and then hours in immigration , we had expected better. Transfer was in an ageing Transit Van! The ship, at last, the cabin, the deluxe cabin the size of a postage stamp. Next dinner, don't even go ... Read More
After many hours traveling to Havana and then hours in immigration , we had expected better. Transfer was in an ageing Transit Van! The ship, at last, the cabin, the deluxe cabin the size of a postage stamp. Next dinner, don't even go there - horrific. Good job I like bread as I was going to have to get used to it. Captain, was arrogant! Rude and obnoxious, needs to be keel hawled for poor service. Oh and watch out for the the chimney smuts that cover you from the back of the ship. DON'T do it. Cost a fortune and very poor. Pity the crew. Read Less
Sail Date December 2014
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