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9 Helpful Votes
Sail Date: March 2017
We wanted a true Cuban Experience and Celestyal Cruises are the only ones we knew of to provide that as most other cruises simply visit Havana. However, Celestyal take you to Cuban Ports and enhance your experience in the country. ... Read More
We wanted a true Cuban Experience and Celestyal Cruises are the only ones we knew of to provide that as most other cruises simply visit Havana. However, Celestyal take you to Cuban Ports and enhance your experience in the country. Embarkation was probably the simplest we have ever experienced in our 20+ cruises with various lines. We were aware that the ship used to be a Car Ferry but is has been refurbished so well that you just would not realise that fact. Our cabin was very spacious and immaculately clean, and yet again, probably larger than cabins on other cruise lines. We could not fault the food on board other than to say that the breakfast finished far too early and the food could be tepid most of the time. Other than that - you could not get late night snacks anywhere. The quality, even in the Buffet Restaurant, could not be faulted. On Deck, sunbathing was a joy as there were always plenty of sunbeds available. Probably the most memorable thing about our wonderful cruise though was the staff. Despite being on numerous cruises, the staff on this ship were the friendliest, most helpful we have ever experienced. We had 2 tours included in our package and they were absolutely excellent. The guides knew their stuff and made the experience very interesting. We had a Drinks Package and Pre-paid Gratuities which was an absolute bonus as I hate the situation on other ships when the staff are virtually begging for tips. The Drinks Package covered everything and the drinks were of good quality We had reservations about joining this ship due to its history (Car Ferry) plus the fact that we had never even heard of Celestyal before we researched cruises around Cuba but without doubt we would not hesitate to book with them again. Our only criticism apart from the tepid breakfasts was the fact that communication with the passengers could do with improvement as quite often you were left wondering what was going on. If you book this ship, avoid Deck 2 as your accommodation as occasionally there can be a strong smell of diesel. Read Less
Celestyal Crystal Ratings
Category Editor Member
Cabins 4.0 3.6
Dining 4.0 3.5
Entertainment 4.0 4.1
Public Rooms 4.0 3.9
Fitness Recreation 3.0 3.2
Family 2.0 3.2
Shore Excursion 5.0 4.0
Enrichment 3.5 3.8
Service 4.5 4.2
Value For Money 5.0 3.9
Rates N/A N/A

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