Constellation is an older ship and needs it's planned upgrade next year. having said that it is well maintained,very clean and has a good happy crew The layout does need re modeling but the larger lounges and cafe are good points over Solstice class ships but the lack of alternative dining options and under used areas are worse. We were not happy at all with luggage arrangements at Venice Airport. All of us on Celebrity arranged flights had to lug luggage out to coaches ,load it and then unload it at the cruise terminal before it was taken off us.... Cost cutting ?? Dining in the MDR was well organised and overall very good which is more than can be said for the Tuscan Grill where service was poor and the food average The buffet had its problems,too much luke warm food left standing "under the lights" and a layout that caused you to spend too much time collecting your food. i understand the layout is to be changed,it needs to be. Our balcony stateroom was "cosy" being slightly smaller that we were used to but perfectly OK Entertainment was mixed as it always is some very good ,some not so good and others not worth bothering with In short we enjoyed the cruise,it could have been better, and in my view Celebrity need to be careful with the cost cutting. Currently there is a point of difference. it does not need to be eroded. Read Less

This is our 12th cruise, the third to the Mediterranean area, and our first on Celebrity. We chose this cruise for the itinerary. With the exception of Barcelona, we had not been to any of these ports on our prior cruises. Having read some of the reviews, I had become a bit skeptical about the condition of the ship. She was beautiful, very well maintained and very clean. One would have look exceedingly hard to find a blemish. I wondered if this is the same ship. The Constellation is a perfect size for me. It is large enough to have many features and plenty of seating for everyone. It is small enough to give that intimate feeling but never felt crowded at all. I do not fit the demographic for zip-lining, flow-riding, and rock climbing anyway. My wife and I flew into Venice three days early to acclimate and sight-see. Venice is a fabulous city we pre-booked our transportation and tours from our hotel web-site. Marriott could not have made it any easier for us. Boarding the ship was simple too. Unlike some of the other cruise lines, Celebrity let passengers board very early and opened all of the common spaces for our comfort in relaxing while the staterooms and the ship was prepared. Our boarding “appointment” was for 12:30. Having boarding appointment was a new concept for us a well, but it worked great. We were asked to show up 2 hours early. There was no wait at 10:30 to process and/or board. Although we were “concierge class”, it really seemed to make no difference as at the time as none of the passengers needed to wait in line to check-in or to board. Very smooth, efficient, and customer friendly. Our stateroom was 6413. This was nice as it was situated in between two suites so that provided us with an extra deep balcony. Nice. We booked tours on most ports thru Celebrity. You do know that if you book on-line in advance you can save 20%, not much difference from booking privately and the guarantee is there, so there is that, no risk of the ship leaving port without us. The guides were all fabulous and informative, the ports were all terrific, many wine tours for us on this trip. No complaints at all. Natasha our cabin steward was absolutely top notch, perhaps best in the industry. Vlad and Andrii our waiters in the MDR took great care of us. The food was exceptional; some nights the MDR offered too many great choices. No real reason to go to the specialty restaurants, although we did go on one evening. Tuscan grill is a combination steak/Italian restaurant. I found this to be odd as it seemed to be strange to pay $40 for pasta, so we both opted for the steaks. We would have gone for a pasta dinner, but not at that price point. Celebrity, put me on your focus group! I can help you understand your customer base. We are from Las Vegas and we know buffets. The lunch buffet was exceptional. We did eat out in port a few times to experience the local cuisine and flavors, I mean who can go to Spain and not try the paella, right? But everyday the lunch buffet offered many choices and daily themes; German, Italian, Indian, BBQ, seafood, so many choices and all very good. Breakfast buffet included an omelet station, and poached/Benedict station, pancakes/waffles, and then all of the usual breakfast foods as well, oatmeal, fresh fruits and melon, .hash browns, bacon, sausage, bangers, fried tomatoes, mushrooms, pastries, yummy. We did go to most of the shows and enjoyed everyone that we had seen. The ship’s orchestra is exceedingly good. The singers/dancers are all very talented. Cruise director Alejandro is an absolute laugh-riot. Live music from Klye Tacy( guitarist), and the Cardinals (ships band) were very good. Guest entertainers were the Fly Boys (musical), Jon Courtnay (pianist & comedian), and Mathew McGurk (magician) were all very, very entertaining. Jon Courtnay is pee your pants hilarious and talented too. No towel animals, but every night there was a chocolate on the pillow. I am not sure that the quality is going down, this cruise, this lovely ship, and the outstanding crew surpassed my expectations. I felt like it was my first cruise all over again. Celebrity, we will be back! Read Less

We have recently had a twelve night Italy, Adriatic & Spain cruise onboard the Celebrity Infinity, everything with the cruise was fine, food, staffing. accommodation, entertainment and service, not great but okay, around 7 marks out of 10 in our opinion. Then comes account settlement time and it all changes and goes downhill fast! The creative accounting system used by Celebrity mystified us somewhat, for example, each & every charge, hit the Visa card statement, within hours, which was fine, then at the end of the cruise we get a statement, which covered each item purchased Plus a mystery mini bar purchase, with a total amount owing. Then all of the individual items disappeared from the Visa card statement and were replaced with this total, which had increased again by another A$10, when it appeared on the Visa statement including the mystery mini bar purchase! What a coincidence, two of our travelling companions on deck nine, were also charged for a fictitious mini bar purchase, just like us, we wonder how many other travellers also were hit unknowingly with this mysterious mini bar purchase ? Three emails sent by us requesting more information on these additional charges, were totally ignored by Celebrity, this corporate arrogance is very ordinary for a supposably service oriented company. The staff must have been on good pay incentives regarding the ridiculously priced drinks packages, on the first day, every staff member we encountered, no matter what their position, tried to sell us a drinks package! Also in some ports, shuttle buses were provided from the ship into the various towns, prices varied from US$15 to 10 Euros per person, no prior warning on any literature that this was to be the case, not a big issue but again another unexpected hit to the back pocket. Our cabin safe had issues, there were no instructions & it never worked, our cabin attendant was asked three times to get it sorted, each time he replied that it had been reported to his boss! Nothing changed, so after a couple of days we went down & reported it to the Customer Relations desk on deck three, all details were taken but it still remained unusable to the end of the cruise. We figured they knew about it being a problem all along but continued to waste our time rather than being upfront and saying, we’re sorry there is an issue with that safe and that it cannot be fixed, we would have then understood. Then while the ship was in Spanish waters, there’s another 10% added to any drink purchased on top of the all ready “eye watering” inflated 20% gratuity, again no prior warning. Onboard internet access A$500 for 12 nights, what an insult to ones intelligence, we don’t pay that for a year’s internet connection at home. Question, would we ever use Celebrity again, probably not because we’re big on principle and these type of incidents, although minor in themselves, leave a bad taste in ones mouth, as there are more ethical cruise line companies around in our opinion to choose from. Would we recommend Celebrity to family & friends? Absolutely not until they lift their game and become more transparent with their dealings with customers. Read Less

We sailed around the Adriatic on Celebrity Infinity. We embarked in Venice and probably the biggest disappointment of the whole holiday was that the ship’s departure was delayed by several hours so that the sail away from Venice was in darkness. We had really been looking forward to a spectacular start to the cruise so were bitterly disappointed. From then on, the cruise fully lived up to our expectations. Whilst the ship is a bit tired in places, it is still very comfortable and well laid out with none of the queues and crowding that we have experienced on other ships. The crew are very friendly and provide excellent service. We had a balcony cabin and were at the stern of the ship. I had put in a cheeky bid for a family cabin using Celebrity’s new scheme and we were rewarded with two rooms and a huge balcony. This was cabin 9199 which did have a drawback as it was directly below the Ocean View Bar and the movement of tables and chairs above was quite intrusive. The cabin service was efficient and unobtrusive. We ate breakfast and lunch in the Ocean View buffet and were well satisfied with the food. It could get a bit crowded at peak times but we never failed to find a table. We had set time dining in the main dining room and shared a table with two other couples. The service was great and the food good with ample choice. We did use the new style Qsine and Tuscan speciality restaurants and were impressed with the food though you do have to pay a significant amount for the privilege. The experience in Qsine with the holograms was really something else. As we were dining at 8.30pm, the timing of the shows in the theatre at 7.30 and 9.30 did not suit us at all so we didn’t see any shows so cannot comment on the quality of them. Later in the evening we did go to a few events by the pool and in the Constellation Lounge. The silent disco was great fun. The house band Ocean’s Five tried hard but the female singer sang flat at times which was jarring on the ears. The other lounge entertainers were good and pleasant to listen to. We had the classic drinks package included which was perfectly adequate for our needs. Drinks are pretty expensive if you don’t have a package that is for sure. As Captain’s club members, we had 90 minutes free wifi which is just about enough for us. The wifi service is just about OK but slow at times. It is ridiculously expensive if you have to pay for it. On the other hand, the TV in the cabin was really poor with limited channels and a tendency to freeze. The cruise lasted for twelve days and with only two sea days was pretty full on in terms of the shore experience. We had been on the same cruise a few years previously and decided not to book any excursions as most ports were interesting enough to do our own thing. Koper in Slovenia was the first port of call and was pretty quiet on a Sunday morning although nice to stroll around. We decided to stay on board in Zadar and saved our energy for Split. Split was a really nice city with plenty to see. On our last cruise we had visited Salona and Trogir and had not seen much of Split so it was nice to take a relaxing stroll around the centre. We then went to Dubrovnik and previous experience had taught us to make an early start as it gets really crowded later on. It was a hot day but we managed to walk around the walls before it really got too hot. It is well worth doing but like everything else in Dubrovnik it doesn’t come cheap. The final leg of the Adriatic section was a visit to beautiful Kotor in Montenegro. This required a tender from the ship but again we went early so had no problems. Like Dubrovnik, Kotor gets really busy as the day goes on. It is quaint with narrow streets and fine old buildings and is well worth a visit. After a sea day, we arrived at Catania in Sicily. On our last cruise we had visited the tourist hotspots of Mount Etna and Taormina (well worth seeing) so we walked into the centre of Catania. It has many fine buildings and a beautiful square but in places it is suffering from decay. Nevertheless, it interesting to visit with the area around the fish market particularly lively. Another seas day and then Palma Mallorca. The city itself is great with bustling streets and a beautiful cathedral but the day was blighted by very badly organized transfers to and from the ship. The return transfer was particularly shambolic and we waited almost an hour and a half for a bus in the hot sun. The service was not provided by Celebrity but a local company but it really wasn’t good enough. Fearing something similar in Ibiza we decided to walk into town. Fortunately, we noticed a water taxi service right next to the ship (not mentioned by Celebrity) which took us right into the old town for 4 euros return. The transfer by bus was priced at 10 euros return. In both Mallorca and Ibiza we arrived in late morning and left in late evening which was not ideal. The final port before we disembarked in Barcelona was Valencia. The ship docked quite a long way out so the transfer to the old city took around 30 minutes. The old part of Valencia has beautiful old buildings and winding streets and is a joy to wander around. Disembarkation at Barcelona was straightforward and we had a quick transfer to the airport. We do cruise with Celebrity as a matter of choice and overall were not disappointed with the cruise living up to our expectations. The positives: great service, a comfortable ship, friendly like-minded people, good food The negatives: delayed departure from Venice, the transfer in Mallorca, poor TV service, timing of shows Would we cruise with Celebrity again – of course we would! Read Less

I had been looking for an Adriatic cruise that went to almost all the ports for 2 years and finally found it on Infinity. Having cruised on Celebrity 16 times in the past, I was looking forward to our Voyage. For the most part I was extremely satisfied but little things dampened my experience. The ports all exceeded my expectations. In Koper, we took the HOHO bus to Piran. It was excellent. There is virtually nothing to see in Koper itself. I went into old town and was back in my cabin in 30 minutes. From Zadar we went to Plitvice Lakes Natl Park on a private tour with 4 other couples. It was terrific. The next day in Split we had another private tour which also was outstanding. Our next day was in Dubrovnick. This started a group of ports where the ship promoted a shuttle bus that you had to pay for. They never mentioned that you could walk about 1/3 mile off the ship and get a city bus that took you to the old city's main gate. Kotor, our next stop was good. From Catania we took a train to Syracuse which was a better experience that Catania. Our next 2 stops were Palma and Ibiza. Again there was shuttle bus "for sale" in Palma (20 Euros RT). The traffic was awful and the return trip was totally disorganized. No one knew where to get our bus since there were multiple ships in town and no spot identified for ours. Again in Ibiza a "for sale" shuttle bus. No one mentioned that for 1/2 the price you could take the City boat to town. It is these little things that irk me. Why not just increase the cruise price $50 and offer free shuttles? The food was Celebrity good. Both my wife and I have always liked Celebrity's cooking. Our waitstaff was excellent. We had select dining and a reservation every night at 8PM. For the 1st 10 nights we had the same table, then the host gave our table away on night 11!!! The also aggravated me as we had bonded with our servers and the new table and waiter were not even close to what we had experienced. The entertainment was excellent. It was more for us with fewer special effects and more singing and dancing. The Celebrity orchestra is always a PLUS. I don't usually like Magicians but tolerated that show and was rewarded by the next him showing us how he did a few of his tricks. The Captain gave a great enrichment lecture on navigating the ship. I also thoroughly enjoyed Luigi, the cruise director, with whom I had sailed previously. He was often greeting passengers leaving at ports and was there to say goodbye on disembarkation day They reminded us of the post cruise survey which is a Joke. First of all there is only 1/ cabin. My wife and I have different opinions and would have liked to express them. There is no space for constructive criticism. The emphasis is how clean the ship, cabin and bathroom are. I am sure that this is most likely only used so that they can show that they get feedback. To me it was garbage in, garbage out Read Less

I traveled on the August 15 – 25, 2019 roundtrip voyage of the Constellation from Venice with stops in Dubrovnik, Crete, Mykonos, Athens, Rhodes, Santorini, and Katakolon. I was with my wife and 2 teenage sons (14 and 16) in an Oceanview cabin (i.e., 7004). This was the 17th cruise for my wife and me, all of them with Celebrity or Royal Caribbean. All of our other trips have been in the Caribbean or to Bermuda, but this very excellent port intensive Greek Islands cruise caught my eye because it went to so many locations in Greece. It was a really great trip overall, and we loved it. We spent almost 3 weeks prior to the cruise traveling around Italy (to Rome, Capri, Pompeii, Tivoli, Tuscany, and Venice) by train and by car. As fun and amazing as that was, we were looking forward to getting on board the ship. THE CABIN We’ve always had balconies before (except for an inside cabin on a last minute trip to Bermuda), but a balcony was going to add $2500 to the total price, and this was already our most expensive cruise and vacation, so we decided to try an Oceanview. While we obviously would have preferred a balcony, I could not justify the price and this worked out fine. This cabin had 2 upper Pullman bunks and was at the very front of the ship. The location was very convenient and the seas were smooth, so it worked out from that perspective. But, we were awoken several mornings at about 5:30 am by sounds of the ship we hadn’t heard in our other cabin locations. One morning, it sounded like an anchor was being lowered (even though I don’t think that’s what it was) and a few other mornings I think it was an outside door just below the bridge that was also accompanied by a warning bell. It wasn’t super major, but getting awoken early like that was annoying enough that I would avoid this cabin and the immediate location in the future. Our cabin attendant kept the cabin fresh and spotless and was helpful when we asked for ice and a corkscrew. THE SHIP The Constellation is a beautiful ship in great shape. I had read a few reviews that suggested there were areas of wear and tear, but the reviewers must have been on a different ship than us. Celebrity does a first rate job keeping their ships in top shape. While the Solstice class is our favorite class, we are happy with the M-class and would definitely sail on the Connie again, particularly if the itinerary were as great as this one. The overall vibe feels classy to us, from the décor, the other passengers, amenities, and the friendliness of the crew. I understand the ship is slated for an upgrade in the spring, although I think it is beautiful as-is. THE X-CLUB The X-Club for teenagers in the Fun Factory was a huge plus for us. Our sons spent a lot of time there and were busy with a variety of offered activities along with a friendly and engaging staff. They also made friends with a nice group of teenage boys from Spain, France, Ireland, and New Jersey who also participated in the X-Club activities. We liked how they were able to meet and become friends with kids from other countries. Their positive experience with the X-Club was a huge boon for my wife and me, because it allowed us to spend time together alone while they were having fun. If you have teens the same age, I would encourage them to go to the meet-and-greet the first night when everyone is new. Even though RCCL is known for being more youth-friendly, my sons have always said that they prefer the X-Club experience to RCCL (which is usually more crowded and more of a factory in their opinion). In fact, they said that if a ship has a Flowrider, they would prefer the ship (i.e., RCCL) hands down on that basis alone. But if there is no Flowrider, they prefer Celebrity hands down. My oldest son turns 17 next year, which is a shame, because he will age out of the X-Club, and we will probably go back to the ships with Flowriders and other similar activities. I really wish there were a way for the X-Club to have activities for the 18 – 21 age set. THE CREW The Crew was universally great and friendly. They all work so hard, many of them are young, and most of them are far from home. I tipped our cabin attendant extra and gave envelopes to some of the staff in the nightly Captain’s Club cocktail party in the Reflections lounge and in the X-Club. We really appreciated the great service all around. THE MAIN DINING ROOM The MDR experience on all of our cruises, whether with Celebrity or RCCL, have gone down in recent years. I’ve read of other people on the boards commenting on the same thing, but the staffing cuts that Celebrity and RCCL have made to MDR staff feel painfully obvious to us. The staff are clearly required to service more passengers than in prior years, which causes dinner to drag out way too long (even though the number of courses have been cut as have showy desserts the waiters would set aflame table-side, like Cherries Jubilee, Baked Alaska and Crepes with Bananas Flambé). On a human level, it also makes me uncomfortable to see human beings pressed to work as hard as they do in the MDR. I don’t fault the MDR staff at all – this is a management issue at the bean counter level. Please increase the MDR staff, Celebrity and RCCL. It used to be a positive experience for us, but has turned into a negative. We chose to eat up in the Oceanview Café for more than half of our dinners (we ate in the MDR only 4 times on the 10 night cruise and it used to be something we looked forward to). THE FOOD Overworked MDR staff notwithstanding, this was some of the best food we have had on any cruise in a number of years. The menus were interesting, the food was fresh, and all of the increased choices up at the Oceanview Café for dinner (they serve Beef Wellington up there the same night it was served in the MDR) really made the food a big plus for us, and I don’t usually get excited about cruise ship food. Loved the omelets in the morning and Indian food choices. We also enjoyed the lunch at the spa café near the Thalassotherapy pool. They had small plates with dishes like salmon salad, tuna salad, cold soba noodles, lentil salad, small spinach salads, etc. I wondered if Celebrity increased the per-passenger food budget because this cruise was so much more expensive than our Caribbean cruises and the passengers seemed to be a bit posher and not overwhelmingly American. Or maybe it was because the ship’s head chef, Singh Deoraj, was so great. Whatever it was, the food was terrific over all. THE PORTS Venice This was my third time to Venice. It was magical when I came in the 80s and then again in the 90s (in the spring). But, I felt it was very, very crowded this time everywhere we walked, on the vaporettos, etc. We spent 3 nights here before the cruise and while it definitely was special for me, the crowds and the heat rubbed the magic off. We ended up going over to Murano, Burano, and Torcello, which I highly recommend if you have the time. They are reachable by vaporetto rides (I think Burano and Torcello were about 45 minutes away by boat). Torcello in particular was small, quaint, charming and had some restaurants that looked very nice albeit a bit pricey. We had the vaporetto pass that was 30 euros per person for 2 days of unlimited use and thought it was a pretty good value if you took more than 2 round trips per day, even if it was rather expensive overall in my opinion. Our hotel was a few blocks to the East of the train station, so it was a pretty easy 15 minute walk to the people mover. I should say it was easy for us – we had to drag our suitcases over rough stones and over a bridge, which would be difficult for some people. If you are staying in Venice either before or after your cruise, you will have to make plans to get your luggage to your hotel, so think about it in advance. The People Mover (i.e., a mono-rail from the edge of Venice to the Cruise Port) was 1.5 euros per person and was pretty easy and convenient to use, though I ended up having to pay twice for one of my tickets and so did a woman who was there at the same time. We had purchased our tickets at the machine, but then the scanner said they were invalid even though her husband’s ticket worked and so did the 3 tickets for the rest of my family. There was no attendant, we just had to buy new ones. It’s possible my ticket was too close to the scanner when I scanned one of the tickets of my family members. A minor annoyance, so just be careful. The sail-away from Venice is a stunning trip down the canal from the cruise port, past Piazza San Marco, the Lido, and out to the Adriatic. Make sure you don’t miss it. It was really spectacular. Dubrovnik We took a taxi from the cruise port to the gates of the walled city. The taxi was 14 euros and was a posted and fixed rate. We arrived in the afternoon and had been concerned the crowds would make the walking of the wall too crowded, but it was really OK. We did that, although I must say you must be very mobile and steady on your feet or else it will be dangerous for you (more on that below). We were interested in going swimming afterwards and wore our swimsuits under our shorts. It turns out there is a rocky outcropping on the outside of the walled gates (just exit near the aquarium and walk around the bend). It wasn’t fancy, but was super convenient and there were showers. I would have lingered and kept jumping in and maybe get a cold beer from a vendor, but, alas, the family had had enough and wanted to go back to the ship. It was a really nice day. Crete We took a taxi from the ship to the center of the old town (I think it was a fixed rate of 10 euros) and walked around the town and the port, which was very pretty and charming. We continued walking about 20 minutes and ended up at a local beach, Nea Chora Beach, which is in a residential neighborhood. At first I didn’t think it was anything special, but we ended up having a really nice time here. It was a friendly, local, low key vibe. 2 chairs and an umbrella (along with use of the bathroom at the restaurant that managed the chairs) was only 6 euros total, for both. The water was warm and the beach sandy. We ordered food from the restaurant, and I was really impressed with how fresh, good, and inexpensive it was. Fresh octopus, fresh sardines (which are normally not appealing to me), calamari, grape leaves, etc. and a cold beer and a carafe of wine all came to 27 euros. As I said, it wasn’t the prettiest beach in my opinion, because it was in a residential neighborhood. But, that said, we had a lot of fun, I liked the food, convenience, price, and the vibe and would go back again. We walked about 20 minutes back to the town and grabbed a cab (which was actually a bit hard to find). Next time, I would ask the restaurant to help call a cab, which I assume would be about 15 euros back to the ship from this distance. Mykonos I wasn’t fully sure what to do here and had been worried about crowds and whether the beaches might be *too* interesting to my teenage sons. We ended up getting a day pass to the St. John Beach Resort (just search for them online and “info@” email address on their website). It was stunning and one of the highlights of the cruise. I highly recommend it, and this might have been our favorite day of the cruise. I had hesitated because it was 100 euros per person, but that included transportation from the ship, a spectacular breakfast buffet (take my word for it – don’t eat breakfast on the ship – eat it here, it was that great), a thick towel, a big lunch (I had grilled calamari that was incredible), and use of the chaise longues by the pool or down by the beach (which was narrow, but had a fun dock you could jump off of). The hotel was so deluxe, I had thought they might treat us differently because we were day passers from a cruise ship, but they could not have been friendlier and we felt very welcome. Even though it was more money than I might have wanted to spend, I thought the value was terrific. The kids stayed on board, and it was a really special day for my wife and me. I would definitely do this again. They only sell 12 day passes. We met 6 other nice people from our ship who were doing the same thing, and I know everyone loved it. Incidentally, this was listed as a tender port, but we docked instead. Athens The last time I was in Athens was in the winter when I was in college with my parents. Going in the summer, with heat in the high 90s, and a lot more tourists, was different, but still great. We hopped in a cab from the port and had him take us to the Acropolis. It was a fixed fare of 25 euros and took about 20 or 25 minutes. It was spectacular, and I loved it, the heat notwithstanding (although the heat was overwhelming to some – more below). After a few hours there, we walked down through the plaka and got some food at an outdoor café, which was a little pricey given it was a touristy neighborhood, but it was pretty and we enjoyed it nonetheless. I wanted to go to the Agora, but everyone else was melting after all of the hours of walking, and we took a taxi back to the ship from the Plaka. Rhodes The ship docked at a pier right next to the walled old town, so it was an easy walk if you are reasonably mobile and steady on your feet. We walked through the old town and went to the castle, which is a Mussolini-era reconstruction that was pretty good. But, after seeing so much history over the previous month in Italy, I wasn’t super impressed walking through a reconstruction. After that, we walked about 30 minutes to Elli Beach, which was a local beach that had chair rentals, some of the clearest water I have seen anywhere, and a large, broad, nice pebbly beach. Yes, it was crowded and there were hotels behind it, but the beach was nice if you got on a decent part of it. We didn’t rent chairs, but if I had to do it all over again, I would have gone to Elli Beach straight away (an easy 15 minute cab ride) and got some decent chairs and an umbrella at one of the establishments that was nicer than the one we plopped our towels in front of. I would spend the morning at the beach before it got too crowded and then walk around the old town and get something to eat there. Santorini We loved, loved Santorini – but with a few important caveats. This was a tender port that was scheduled to have approximately 5 ships in port that day (and none the next day!). The cruise staff implored everyone to get up early and get on the earliest tender you can. We listened to them, and you should, too. We were lucky enough to get on the first tender and in the first cable car up the mountain. Tickets for the cable car were 6 euros each and we were lucky again that there was no line yet and we were up to the top at about 7:30 am (a hard feat for us to corral the whole family to do this!). We had decided to go to Oia on our own and grabbed the first taxi we found, which was easy because none of the swarms had arrived yet. It was 35 euros for an approximately 30 minute cab ride to Oia (which I think we may have been overcharged – I think the official rate, if there is one, is 30 euros, which is what it cost on the way back. I didn’t care – I was just happy to get one.) Incidentally, you can take a donkey ride up for 6 euros per person, but the crew staff advised people not to, both for safety reasons (the donkeys sometimes slip) and for animal cruelty reasons. I, for one, could never do it. Oia was empty when we got there at 8 am and stunningly beautiful. We had it to ourselves for 20 minutes and then the first buses started to arrive and it steadily became more and more crowded. We walked around for 4 hours or so and stopped for some incredible Greek pastries, Greek coffee, and an incredible view at a bakery/café called Skiza that was on the main pedestrian drag. It was a little pricey, partly because Santorini has a 25% city tax, but the view and food was amazing. It was a nice way to get away from the crowds, which had now descended upon Oia, rest our tired feet, and enjoy the view. By now, it was very hot and crowded and the narrow streets were packed. I actually ended up getting separated for a tense 30 minutes from my family after getting stuck behind people taking photographs that I didn’t want to interrupt (but politely would next time). The square was packed, too. There was a woman from the ship who had fallen (a man had stepped on her ankle, I had heard) sitting, injured, on a bench and later was in wheelchair on the ship (more on injuries, below). We walked a few blocks away and tried to get a cab, which was now impossible, so we walked for about 15 minutes to the other side of the town and were able to get a taxi for 30 euros back to Fira. We walked around and took some stunning photographs there, but by now had been off the ship for about 7 hours. We wanted to take the cable car down, but no dice – the line was at least 2 hours long so we opted to walk down. We are fit, so it was doable, but people were slipping (including us) all over the place, because some of the stones are shiny obsidian and there is a lot of donkey dung. It took us 30 minutes and while not difficult for us, I know it was difficult for others and it would be impossible and dangerous if you had any mobility issues. I think some of the ship’s tours that go by bus to Oia go to a different tender stop and then get a bus ride that picks them up right at the water without having to navigate the cable car mess. If you are going to Oia and don’t think you can get off very early like we did and go by cab, I would probably consider that. I know some people who took the public bus were furious that they were so jammed with passengers they felt it was dangerous, so make sure you allow plenty of time for whatever you do. As I said, Oia and Fira and our overall visit to Santorini was a highlight for us, but only because we were up very early and were able to avoid some of the mobs and we were able to walk down the mountain, albeit reluctantly, instead of taking the cable car down. Some people had no choice but to wait in the sun for a couple of hours. One woman on our return tender had waited for 1.5 hours in line and finally gave up and walked down, and was very hot and unhappy. We also so people arguing about others cutting in line. When there are this many cruise ships in port at once, I really think a better system would be ideal for everyone, both from safety and efficiency perspectives. While this was a really great day for us overall, I can see how this stop could easily be a bad one for some people, so please plan ahead. Katakolon (Olympia) This was our last stop, and we were feeling a little sad by now. There is a small train that runs from Katakolon to Olympia every 2 hours or so for 10 euros per person roundtrip. I knew my kids would think the train was fun, which was one of the reasons we chose it. It was also a pretty 45 minute ride through the countryside. We were off the ship at 9:00 and the train left at 10, so there was a little bit of a wait. You can search for information online about it – it is easy to find. After you arrive in Olympia, it is an easy 10 minute walk from the train station are the remains of ancient Olympia, which we really enjoyed walking around even though it was nearly 100 degrees. In fact, it was so hot that the Hellenic Red Cross very generously was handing out free bottles of water. I would have liked to have stayed a little longer, but we needed to get on the 1:10 train back because the next one was not until 3:30, which was cutting it too close. There are a number of waterfront cafes on the way back to the pier. I would have liked to have stopped for a bit for a cold beer or glass of wine and Greek seafood like we had in Crete, but we ended up getting back on board to have lunch. Incidentally, it was a VERY long walk from the ship to where the buses, taxi, and town were. If walking is an issue for you, please check into it in advance. If I had to do this stop all over, I might have gone by bus or taxi to Olympia, which probably would have given us an hour head start over the train even though the train was a nice way to travel and the kids liked it. If we had done that, it think it would have given us enough time to swim at a local beach for an hour or 2, which I would have liked to have done and it would have given some more time in Olympia (I could have used another hour there at least). I had my eye on Agios Andreas, a nearby beach as a possibility that I believe was accessible by a little trolley bus, but it wasn’t meant to be. Sea Day The last day of the trip was a sea day, and we spent most of it on lounge chairs by the Thalassotherapy pool. We had had trouble getting seats there on other parts of the trip, so we were happy finally to spend some time there. DISEMBARKATION Our flight back to New York left at 11:05, which had me a little nervous. We did the baggage walk-off, which was scheduled for 7:40 am. They actually started letting people off at 7:20 a.m. We were out of the customs building by about 7:30 and grabbed a taxi right away. It was 45 euros and we were at the airport in less than 20 minutes. We checked in and were through check-in and customs by 8:20, which gave us plenty of time. You would think we would have eaten enough by now after a vacation in Italy and a cruise, but there was a café near the gate that sold really nice sandwiches for about 5 or 6 euros each and cappuccinos. I couldn’t pass up the cappuccino, but wished I had bought sandwiches for us. The flight was 9 hours and they didn’t serve lunch until 1:00 or so and then there was only a greasy warm sandwich served an hour before landing. I would have preferred the nice sandwich from the airport J SOME GENERAL TIPS It can be hard to find free bathrooms, so make sure you have a handful of euro coins in case you need to go. I googled “bathrooms near me” on my phone, which was very helpful in terms of guiding us to the nearest one on several occasions. If you have a child under 18, many (but not all) venues are free, so make sure you ask, because it is not always posted. Importantly, many of the places require photo ID, so we had our passports with us when we got off. If you are between 18 and 25, there are usually heavily discounted rates, but you need to have proof of age and your school ID. Italy and Greece use the Euro, which was convenient for us. We used credit cards mostly, but had some cash for taxis, bathrooms, and bottles of water. In Dubrovnik, we used Euros for the taxi, but I don’t believe the Euro is taken everywhere in Croatia. *SAFETY* *Please* be careful on this itinerary in the summer if you have any mobility issues at all (or even if you don’t). I’m not trying to be melodramatic, but I have never seen more people injured on a vacation ever. At the Colosseum in Rome before the trip, a woman collapsed in the heat and fell to the floor while in the ticket line. Another woman fell down some stairs and cut her knee pretty bad. A lot of roads and walkways in the old towns are paved with small rocks that are uneven and slippery. We saw a woman from the ship who tripped and fell in Rhodes and her face was black and blue days later (and her glasses broken). An older woman passed out and was getting medical attention by paramedics at the Acropolis. There was the woman who had her ankle stepped on in Santorini and ended up in a wheelchair. We saw a woman on our flight home from the cruise who was in a wheelchair and her leg in a fresh cast, so we assumed she had fallen somewhere. We saw at least 5 or 6 people fall on the steps down the hill in Santorini when they couldn’t get a cable car and had to walk down. I’m not saying don’t go – but please be VERY careful! Also, make sure you drink a lot of water! This was a trip of a lifetime for us, and we really loved it! Read Less

We wanted to sail from Venice before the cruise ships were diverted away from Venice's historic sights, and this itinerary looked really good. We had a few days pre-cruise in Venice which gave us plenty time to see the sights. Boarding the cruise was quick, and very well organised. The ship is a great size with friendly staff. Our room stewards were great, keeping our room in immaculate condition. We did encounter some issues being served at the Martini Bar where the bar staff were only interested in serving big-tipping guests. We pre-pay our tips, but issue out more tips at the end of our holiday if we feel we’ve had great service so this approach just costs the staff tips, and makes for unhappy guests! We had flexible dining times which is not something we’d like to have again. Whilst the restaurant staff try to seat you in the same area, it’s not always possible and you’re unable to build up any rapport with your waiters. However all the staff who served us were friendly and efficient. Wine tops ups can be an issue - this is not down to the sommeliers who never stop but down to the fact that Celebrity have too few of them in the dining room. Entertainment staff worked their socks off too, providing great entertainment. Ports were fantastic. Dubrovnik - lovely place , but quite full on if you take the cable car and climb the city walls. Museum at the top of the cable car was very thought provoking. Chanda, Crete - a little gem Mykonos - lovely and bright with some very nice upmarket shops Athens - we loved it. Beautiful clear day with fantastic things to see. Rhodes Town- full of history Santorini - village at top of cablecar was lovely on the side facing the ship. Over the hill was disappointing. Walked down , very smelly due to donkey dirt. Katakolon - picked up,a cheap bus to Olympia. Great day out. Read Less

I would like to start this review by stating that I have taken most of my trips with another cruise line and I am extremely disappointed in everything on this trip. We spent 5k for our cruise and another 2k for travel and adventures and needed stuff including WiFi for cruise for two people as they make you pay per device and didn’t receive 5k in services or travel! The vessel is a bit outdated inside but it’s still comfy as far as the room size and shower goes but then again I am in a stateroom. There are people on board whom due to being on the vessel for months have had hair loss due to the chemical treatment of water so I evil be using bottled water to wash the rest of this trip! The food is horrid in the buffet and main dining is pretty decent but takes too long to get food and it seems to take two hours to eat. The specialty dining has extremely long waits and when told to arrive early and we do we still sit for 45 minutes. I want to also express that the ports they take you to on the Adriatic Sea is horrid really and nothing to see so you will spend a lot of money to actually get a speed boat to take you other places if you want to actually see something and the staff and their tv tells you this when you board so wow. The fast high speeds boat you rent will want you to leave at 8:30 or 9:30 am. I also don’t think you should have to dress up for dinner because why dress up to eat then go to sleep as the entertainment on ship is obsolete and what’s offered it a joke. The internet is horrible and it is for the boat as well and employees will Tell you their device is down also in customer relations. The only entertainment they have is a blonde headed chick that her boobs are about to fall Out of her tank top that had cuts in the front the whole trip! They play a sound track of about ten songs on the boat over and over and the song “ swear I don’t have any gun” has played about 199 times in 4 days as it plays all day over and over and young and old both complain. Unaware why they have a chick wearing a tank top by the pool singing with her holes in it with her boobs hanging out as I felt I was at a strip club. She also sings almost the same songs they play over and over and this trip is horrible for Americans and French for sure! This isn’t a family cruise either by no means as there is nothing for kids to do so they run everywhere and throw sandbags from the corn hole game all day on deck with no supervision and the staff did notthing! If I were you I would fly to the area you want to visit and wing it cause these people are not taking you to any port you want to see! There is no entertainment on this ship and nothing to do and it’s boring and there are no shops except jewelry and liquor basically and all the ship is geared for is alcohol and sleep and some food! The room service night menu has basically bologna and burger! Also I want to say that there are not enough people who speak English to get anything done and you will spend about 500-800 to ever use internet and the tv has one movie channel so at night there is nothing to do and no tv to watch. They play basically Star Wars and ET type movie over and over and this not a cruise for young as everything closes at 10:30 and they start shutting everything down around 7ish! The staff is scarce and the only people on the ship are to clean really and are not helpful! If you want to be on a nursing home cruise this is the one for you as they start at 7am and close at 7ish some places not many open till 10 and then the older people have to cause the loud music never stops and it’s techno type music over and over it’s horrid you want to jump ship after five days of it 24 hours a day because you cannot escape it. Also the employees on board day they have listened to this ten song soundtrack for three years in a row without change! I feel like I am on the movie “Groundhog Day”!!!!!!!!! Worst trip ever I would have rather been at work or cut grass all day everyday! Horrible and I do not recommend as it’s a waste of money and def buyers remorse!!!! Read Less

Overall we had a wonderful cruise, but I can’t say it was a typical (I hope) Celebrity product. It was our first M class ship, and she is certainly looking tired but the staff keep her spotlessly clean. The decor is a bit dated and the soft furnishings desperately need changing. However, we never had to fight for a table in Oceanview Cafe, El Bacio or sun beds. The ship sailed full but it never felt crowded, even on embarkation lunch time we managed to find a table in the buffet - something we have struggled with on S class ships. We were in cabin 7039 and had a great stateroom attendant, Select dining was a bit hit and miss our waiter Jess wasn’t the best but the assistant Djhannah more than made up for any shortcomings. Food, whilst subjective was certainly better than Silhouette last year and there was always something on the menu to tempt me. It helps that I think the french onion soup is one of the best starters. Ports of call were good, Venice was a return trip for me, we went to Murano on the first day to buy the piece of glass I should have bought last year, unfortunately the shop was closed but I managed to find the glass works who produce the item and I ordered the piece to be made and shipped. Next day we went to St Marks and had the obligatory gondola ride, cheesy but great fun. Our tour in Split was a disappointment, we opted for The Game of Thrones sites tour. The guide was very knowledgeable but never shut up talking, it was seriously overkill, no time to stand and take in views etc. It was also fiercely hot 42 degrees and whilst the tour was badged as moderate it should have been strenuous, 2km hike up a 30 degree gradient of loose shale with no handrails. I think it was telling that of our group of 30 ish people only about 4 or 6 opted to continue the second half of the tour which was a further hour and half walking tour around the town, most people at this point went back to the ship. I did go to guest relations and suggest that the tour advert should be amended so people knew what they were signing up for but to be honest the person I spoke to didn’t really seem that bothered. As a result of this bad experience I cancelled our other booked tour to Pompeii, it was badged as strenuous and if it was going to be more difficult than the one we had just done I don’t think we would have enjoyed it. Montenegro was fabulous, stunningly beautiful and a wonderful sail-in/out. Tender port but efficiently done with both local and lifeboats used, about a 15 minute wait to get off. The old town is charming and great for leather goods. Definitely on my list to return to. Corfu, least favourite port, not particularly attractive and the only place we were hassled by beggars who were quite aggressive. Naples we did a great local excursion. Twenty minute walk from the ship to Underground Naples, 40 m down steep stairs into the Roman water tanks and tunnels which served the whole city. These were used in the Second World War as air raid bunkers. The whole city lived down there. Fascinating place and great volunteer guide, the best 10€ spent of the cruise. Highly recommended. As I said we really enjoyed the cruise but now for the contentious bit...............go get the popcorn and sit back! I have never really understood why people get so het up about dress codes, well I do now. Celebrity have a policy but they just don’t enforce it, well they do sometimes............ Bare chests in the buffet, bikinis in the buffet, pyjamas in the buffet, I didn’t think it would bother me but it’s unsanitary and it did. The main dining room was similar in that scruffy cut off denim shorts and T shirts seemed to be acceptable dress, even on evening chic nights if you were from a non English speaking country. We saw an American teenager dressed in smart burmuda type tailored shorts turned away after having the dress code explained, whilst many Italian and Spanish teenagers were allowed in wearing cut offs and running shorts. It just didn’t seem fair. I would like to think that maybe the staff at the door didn’t have a good enough grasp of the language to explain the dress code. We heard guests complaining about the non enforcement of Celebrity rules, the restaurant manager said he would pass the complaint onto his manager. The other area which to me was a negative was the Cruise Director, Luigi. Loud pool games every afternoon, not much trivia or the usual Celebrity entertainment, a generally manic demeanour- it felt like Butlins at Sea. I wonder if he had been brought on as there was such a large Spanish guest population and he was a Spanish speaker? All announcements were in English and Spanish. It felt more like a Royal Caribbean cruise with knobbly knee contests etc. Main theatre entertainment was weak but the music around the ship in lounges and bars was generally very good. Officers around the ship were almost invisible. I have two future cruises booked, around Japan and the Baltic next year, I’m hoping that the product will be back to what we usually expect. Read Less

We booked this cruise some 10 months before departure and was a little apprehensive reading some of the reports as to the ship being tired and old. We did not find this, yes in places, you had to look, for slight rust on windows, small rubs on furniture, but overall we were more than satisfied. We flew to Venice to embark and took the Venicelink private shuttle to the port, this we found well worth the money, a great way to come into the port with the ships towering above you. Everything was taken care of and they even off loaded the baggage and we never saw it again till it was outside the cabin, rely was and experience. Unfortunately the disembarkation was not the same, again we opted for a private shuttle from the port of Civitavecchia to Rome airport, with a company called Airport Shuttle Italy, They did not arrive on time and after many many phone calls we found that the driver had forgotten his pass to get into the port, how were we supposed to find him,when we were told that they would be at the ships side after disembarkation. After a worrying time we eventually were taken outside the port in a taxi to find the driver. Just a few words about the crew and the cruise overall. We felt that the crew were exceptional, apart from the waiters serving drinks in the many bars. We had cause to complain to the Food and Beverage Manager on one occasion. We were seated in the Constellation Lounge and the bar was due to open at 7pm, we sat there and three bar staff just ignored us, when I went to the bar and asked if we could order, the head bar man said, sorry we have a large party due at 8pm, by the way the time at this point was 7.15pm and he refused to serve us. Other than that we also found waiters in the Martini Bar and Rendezvous Bar not very forthcoming and many times we had to go to the bar and ask for service. It was chalk and Cheese for the other staff, we could not fault them from our table waiters, Charles and Francis to the boys and girls in the buffet, nothing was too much trouble. We even had invites for a sail away on the heli pad, Champagne and music as we sailed out of Naples, a great touch Celebrity. Ports of calls were, Venice, Split, Kotor, Corfu and Naples. Loved most of the ports apart from Naples, weather overall was far too hot for my liking, most days it was over 38/40 degrees. Read Less

First of all, we had a wonderful experience on the Celebrity Constellation when we sailed August 6, 2019 for a 9 night Greek Cruise, EXCEPT using Flights by Celebrity. I booked 2 Aqua Class rooms for friends and 1 Royal Suite for myself and my friend for a special 50th birthday celebration. We booked this in February 2019. I can not say enough about the Royal suite and our Butler, Ali. We had suite 6133 and he and the stateroom attendant are top notch!! Also a shout out to Joyce in the coffee bar/Michaels club. She’s an absolute delight. Now the issue...I booked this direct with Celebrity for the rooms and the airfare for the Royal Suite and 1 Aqua class room and paid in full in May, when full payment was due. I first found out several weeks before the trip my 1 hr 10 min layover in Chicago to Venice had been reduced to 35 min to change gates and get my luggage aboard. When I called Celebrity they informed me that the change to 35 minutes was an “acceptable” amount of time to find the connecting gate and have my luggage transferred. Since we were meeting friends in Venice for a day and half before the cruise, I was very concerned about the layover time. I called back again to Celebrity to be told I would have to pay Celebrity several hundred dollars to take a flight 2 hours earlier from Charlotte to Chicago through American Airlines. Frustrated, I called American Airlines directly and they changed my flight to the earlier flight with no issue and no charge. Then a couple weeks before leaving I realized Celebrity had me on the very last seat on the plane on one side window, and my friend on the very back of the plane on the opposite side of the plane window to Venice. I booked this in February...I finally called and paid American Airlines direct to change our seats to be together. Then came check in with American Airlines 24 hours in advance. I could only check into Chicago, but not all the way to Venice. We spent over an hour waiting in line at American Airlines ticket counter as we could not do curbside checkin all the way to Venice...The final straw was trying to check in back to Charlotte from Venice 24 hours before the flight. When I could not check in but my friend who did check in with no issue, since he booked his flight directly with American Airlines, he informed me they had 8 first class upgrades available for $500 each. I went to our private concierge agent in Michael’s lounge (since we had the Royal Suite) for assistance sInce I wanted the first class upgrade deal. I was worried by the time we went to check into the airport 3 hours before flight the upgrade offer would be sold out. (No surprise it was sold out). She did everything possible to check us in but could not check us OR previous clients using Flights by Celebrity in when check in was available August 14th. Let me say she went out of her way to help, but when she finally called Flights by Celebrity they told her I could upgrade to first class for over $4,000 one way. She was just as amazed as I was with the response from Flights by Celebrity and mentioned she would email corporate to inform them of the situation, even thought nothing could be done. I paid $1,800 to Celebrity for my round trip flight each person, which I am sure I could have done direct with American Airlines and never had these issues. I wasted 3 hours of our last cruise day dealing with this. We used the spa services, several specialty restaurants for all 7 of us, gambled every night but one, closing down the casino each night and tipping the staff very well during the cruise on top of the prepaid tip package. We also bought a great deal of high end wine as this was a once in a lifetime trip for a few of the 7 that traveled together. The service from Flights by Celebrity was a slap in the face considering the amount of money I spent on that trip for all of us. Oh, by the way, on our return flight from Philly to Charlotte Flights by Celebrity had us both on the last back seats on the plane, but at least this time we were side by side. Never again will I book my flights through this company. I will go directly to the airline for my flights to save all the wasted time, frustration and money. Read Less

The Celebrity Constellation delivered an excellent cruise experience in the honored tradition of ancient Greek voyages of exploration. This marvelous and memorable Greek Isles cruise featured some of the most fascinating and historical sites on the earth to visit--Athens with the stunning Acropolis, Rhodes with the solemn Palace of the Grand Master of the Knights, Santorini with rediscovered ancient Akritori (Atlantis?), Delos with the majestic Terrace of Lions, and Olympia with the remains of the massive temple of Zeus. And the cherry on the top was starting the cruise in romantic, serene, mesmerizing Venice! Yes, this cruise was selected mainly for this wonderful itinerary, but Celebrity cruise line always delivers with excellent service, comprehensive activities, and tasty meals. As we were on a shore excursion every day (and yes, I always book the cruise line excursions to be first off and to have guaranteed returns), we had an inside cabin which was very quiet and relaxing after long, busy tours. We also prefer traditional main room dining at a set time so we can have a regular dining time and engage more personally with our servers. Our room attendant and wait staff were very friendly and provided outstanding service. The main dining room food variety was very good and usually quite tasty. Lobster, baked Alaska, filet mignon and cherries jubilee were all on our menu. We also preferred going to the dining room on sea days for breakfast and lunch, or the relaxing and lovely spa. The Ocean View cafe was convenient and quick, but usually crowded and a bit hectic. We enjoyed dressing up for formal nights and taking photos, and made it to the fun Rock and Roll show, Broadway show and the Latino dance party. The two pools and the sun deck areas were always popular and very enjoyable. Shopping was plentiful but the added VAT tax made purchases more onerous. The library was a nice spot and the many children on the cruise seemed well taken care of and entertained in the children's clubs. Our cruise director was quite funny and great. The captain and officers were very courteous and visible throughout the voyage. The passengers were an international mix and many were seasoned travelers. This was a cruise of a lifetime and Celebrity made the experience a wonderful dream come true! Read Less

We chose the cruise to celebrate our Pearl Wedding Anniversary because of the dates and itinerary and the reviews that Celebrity first class. We have been on many previous cruises with several other cruise lines but we hadn’t been to the ports on the Dalmatian coast. After 3 wonderful nights in Venice we boarded the ship, which was a very fast and efficient experience. We were given half a glass of fizz to welcome us on board. We had booked Concierge class so enjoyed the lunch in the dining room after boarding. Our stateroom on deck 8 was fine, the balcony was small compared to other ships we’ve on and a bit rusty but we didn’t mind that really. There was plenty of plugs both European and USA. Nice toiletries. However, what spoiled it for us was the main dining room experience. We had requested late dining and a table for 2, being our wedding anniversary. The table for 2 was jammed between another table for 2 and a large noisy family table. It was so noisy we couldn’t hear each other without shouting. The food was also a disappointment, very limited menu, low quality food and always served Luke warm. One night I ordered goats cheese and asparagus salad. This comprised a pile of bitter rocket, 2 pieces of asparagus and literally a few crumbs of goats cheese. The waiters were doing their best but were mostly focusing on the larger tables and we were left sitting between courses. We only ate there 3 nights out of 7. We would certainly not eat in that restaurant if it was in our home town so why should we eat in it on holiday? Ambience nil. We ate at Tuscan Grill 3 nights all excellent food and service, but obviously had to pay extra and once in the buffet, but we didn’t like the buffet much either, Luke warm bland food. Breakfast room service however was excellent. Such a good choice on the menu compared to other lines and always served on time. This was a joy, we loved to sit on the balcony enjoying the views. The bar staff mostly worked hard especially in the pool bars. Entertainment was mediocre, shows in main theatre so so but no piano bar which we like best. There was a good guitar man I think he was called Nick and we liked the cello duo who were often in Cellar Masters bar. We only did one ship excursion and it was excellent. We did the vineyard experience in Montenegro. If you haven’t booked anything book this if you like the rural country side and wine. Lovely drive over the mountain to a small family run vineyard where we were given a tour then a lovely lunch and loads of their wine. So, while we weren’t miserable by any means, doubt we will sail on a Celebrity ship again because of the main dining room experience. Read Less

We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day Adriatic cruise out of Venice, even though it was at the peak of the insane tourist season in Europe--the deal we got was just too good to pass up! Having heard that the Celebrity Infinity is soon to be renovated and somewhat "worn", I was a bit concerned, but should not have been. The decor, carpeting, lounges and bars were inviting and well-maintained, and we found nothing to grumble about in that regard. Embarkation in Venice was seamless, allowing us to board shortly after noon, and we were greeted with glasses of prosecco in the grand foyer. Lunch was being served and we had time to orient ourselves to the ship prior to the obligatory mustering drill. Our cabin, despite having been reserved last-minute and being interior, was more than adequate: plenty of hangers, closet space, drawers, and shelving in the room and in the bathroom, though I could always used more hooks. An umbrella was provided, which turned out to be handy the first two days of the cruise, during which it rained quite a bit. Robes were provided. We never received an ice bucket in the room, but never requested one, as we had the beverage package and no need to have drinks in the room. Our cabin steward was friendly and unobtrusive and quickly realized we are late to bed, late to rise sort of folks. Having booked last-minute, we did not have a set dining time, but rather open seating: we were willing nearly every evening to sit with others and were lucky enough to meet some very lively dinner companions from Ireland, Scotland, and Britain (?no other Americans were willing to meet others at dinner?). The food was very good across the board, so we had no reason to try any of the specialty restaurants. We ate every breakfast in the Oceanview Cafe/buffet and enjoyed the omelet and waffle station. We usually returned from port days to eat a bit of something there as well, but always had dinner in the dining room. Given that we were at different tables at different times each night, it was not possible to develop any relationship with our servers, but they were all competent and friendly across the board. Nightly entertainment was good but not necessarily great: the comedian was a bit spotty, especially on his second night, the ship's dancers and singers were good and entertaining, the acrobats that appeared twice were GREAT, the musicians in the lounges were very good, and "Monananda" (a singer and guitarist couple from LA) were fantastic. They had a CD on offer one evening when out at the Mast Bar, and we felt badly that we didn't purchase one, but who carries cash around on board? Our SeaPass card was all we needed to purchase things on the ship! The fitness area was large and had plenty of machines to get a workout, but I always wish there were more FREE classes/activities rather than the for-fee ones (what about Zumba?) The locker room had 3 showers, 3 toilets, lockers, sinks, towels, and a hair dryer, but no lotion. The sauna was rarely busy but one evening it was merely tepid and not inviting. We only went on one ship's excursion as we had never been in Montenegro and didn't know what to expect. The port of Kotor was also our only tendered port and we wanted to make sure that, being on a ship's excursion, we would get back to the ship in time no matter what. Our excursion from Kotor went to Budva, on the Adriatic coast, and the only disappointing thing about the day was that, on the way back, we were brought to a "leather showroom" and had to watch models show the wares and then spent ~20minutes in the showroom being asked if we were interested in buying anything . . . NO. The ship is well laid out. The pools were a bit small for the number of passengers on the ship and the hot weather, but it was great to have the interior (covered) thallasotherapy pools to decompress some of the adults, as this was a quieter area (usually), and would be usable in inclement or cool weather as well. The Rooftop terrace was a comfy area where outdoor movies were shown and where Moananda played one night. The Constellation Lounge was the main area for music and dancing in the evening. The Rendevous Lounge was where much of the trivia was held. The Martini Bar was always hopping when we passed by. Read Less

The Celebrity experience would be very hard to surpass in my opinion. From day 1 to disembarkation, every aspect of my cruise was excellent. We did the Adriatic & Italian itinerary which was amazing. The ship is very elegant, old Hollywood glamour I thought. We stayed in a balcony stateroom which I think is worth the extra money, returning to my room and being able go go out onto the balcony and see the sea and feel the breeze and listen to the sea was beautiful. The food is amazing, there is plenty of entertainment for all, staff were exceptional. Dining room staff were excellent, very intuitive without being intrusive. We met amazing people and had great conversations while dining and we were seated at tables for two, one can interact with others or otherwise depending on how comfortable you feel at that given time, the atmosphere was so lovely and we chatted to nearby diners. I was so impressed, I booked a cruise for next year while onboard. A thumbs up from me. I am probably spoiled now for future cruises. This was a 5 star experience for me. Read Less

Disappointing Celebrity infinity Cruise of the Adriatic Sea Our recent cruise of the Adriatic Sea on Celebrity infinity was disappointing. We had just completed a seven day family cruise of the Western Mediterranean on Norwegian Epic and the difference in the quality of our experience between the two cruises was quite marked. We have been loyal Celebrity customers for well over ten years having cruised with the cruise line on twelve previous occasions with a further three with the broader RCI Group. We have noted a quiet but steady decline in the quality of the Celebrity product over the past couple cruises. This decline in standards on virtually all measures is now quite stark and, overall, we were very disappointed in the cruise experience on a number of levels. The bad experience started with the very poor handling of a passport/visa issue (not of our making) at check-in. The passport control officials were in our view, officious and uncommunicative, and it took over one and a half hours to sort the problem out. We are still not aware precisely what the issue was but the whole process was frustrating and distressing and got the whole cruise experience off to a bad start. The bad vibes we were getting about the ship were compounded by a massive misunderstanding about a Captains Club loyalty on-board credit that Celebrity disputed had been offered despite us producing documentary evidence downloaded from the Celebrity website, that the loyalty credit had indeed been applied. In an almost two hour wrangle at the front office desk , where we were even virtually accused of fabricating the document and the Guest Relations official with whom we dealt made it perfectly clear that the onus was on us to prove the on-board credit was genuine. He kept on insinuating that the credit was something that our travel agent must have offered and could not grasp the simple fact that it was a Celebrity Captains Club loyalty credit that was in dispute. The whole process was distressing and embarrassing and necessitated us having to contact our travel agent back in South Africa who in turn had to contact Celebrity head office in Miami to confirm the loyalty credit was a Celebrity benefit that should have been automatically applied without question. Despite our agent being assured by Miami that the credit was indeed genuine and should have been automatically applied to our account, and that they would confirm this fact directly with the ship, it took a further two days for the matter to be satisfactorily put to bed and this, only after the intercession of the Concierge Class Concierge who personally undertook to see the matter to a satisfactory resolution. All in all an unnecessarily unpleasant experience for which we receive absolutely no apology from Guest Relations for the poor manner in which this matter had been dealt. We had cruised on the Infinity on two previous occasions. Signs of wear and tear are evident everywhere confirming the need for the vessel to undergo a major refurbishment which we understand is scheduled within a year or so. This cannot come too soon. Furnishings and fittings are in a bad state of repair in many areas, notably the buffet restaurant. Pool towels were threadbare and often torn while pool loungers were out of shape, smelly, stained and had clearly seen better days. Celebrity have probably decided not to spend any more on the Infinity until it undergoes its refurbishment. If this is the case it is a policy that should be reconsidered because frankly, the standard of the pool furnishings in particular, are disgusting and certainly not what one should or could expect from a five star cruise liner. On the positive side, the ship’s hard working cleaning and maintenance staff do an admirable job in trying to keep this ageing vessel in reasonable shape. Decline in standards in many other areas were also evident. As examples, the quality of amenities in Concierge Class staterooms is now notably inferior. Food quality in the buffet restaurant was probably the worst we have yet experienced on any cruise we have taken. Variety and standard of beverages included in the Classic package has clearly been reduced in an obvious attempt to persuade passengers to upgrade to the Premium package. Not all was negative though. We were privileged to sail the beautiful Adriatic Coast visiting some quaint, interesting ports along the way. We found the food quality and presentation in the main dining room to be generally of very good standard. Celebrity’s crème brulees still rank with the best! We actually had a meal at the speciality Tuscan Grille and frankly, thought the standard of fare in the main dining room was better. We also dined twice at the speciality Sushi on 5 dining venue and thoroughly enjoyed our meal on both occasions. Entertainment, as we usually find on cruise ships, was a bit iffy. The main production shows were some of the best we have yet experienced and these shows were supplemented by performances from a top class card magician and a classically trained operatic quartet who had reached the finals of Britain’s Got Talent. Really good. On the other hand, some of the other musical entertainers performing around the ship were of no more than basic cruise ship standard. We cannot conclude this somewhat negative review without a “shout out” to the hard working staff and crew who at all times provided friendly, efficient and attentive service and, even at trying times, almost invariably with a smile. Even when one is having a bad day, the friendly smiles and greeting we received form the Celebrity team, helped make the bad day or bad experience just that little bit less of an issue! We have been loyal Celebrity aficionados for many years having attained Elite Plus status a number of years back so our commitment to the Celebrity brand cannot be questioned. However, our less than happy experiences on this cruise, coupled with our perceptions of a steady decline in the standard of the Celebrity product offering, are making us seriously question whether we will ever cruise with Celebrity again. For the first time in many years we have not booked another Celebrity cruise while we were on board. However, we have already booked cruises on Costa (an Indian Ocean destination specific cruise of which our expectations are not too high save for the bucket list destinations we will be visiting), and a Viking cruise from Bergen to Barcelona. It will be informative to see how these two highly diverse product offerings compare to what has been our preferred brand for so many years. Read Less

Don't listen to the negative reviews, complaining about the ship's age and the staff. After a week on the Celebrity Infinity, I'm convinced those reviews were left by picky and miserable people. Yes, the ship is definitely old, but it's very clean and well-maintained. And I can't even begin to tell you how incredibly the staff was. We've previously sailed with Princess (just okay) and NCL (horrible experience). My husband and I agreed that we'll look at Celebrity first, for all future cruises. We booked a Concierge Class stateroom, and never regretted it. Our embarkation time was 11:30. We arrive about 5 minutes early, and were on the ship with a glass of champagne in hand before 11:45. I still can't believe how smooth the check-in process was. We spent the next couple hours enjoying the pool bar while waiting for access to our rooms. The stateroom was outdated, but very clean. Our Concierge, Jonathan, was fantastic. He provided guidance with a couple ports, and was able to quickly re-schedule our disembarkation time to accommodate the transfer we booked outside the cruise line. The food in the main dining room was overall amazing (we each had only one meal that was not so great). The service team (waiter, assistant waiter, and sommelier) were very friendly and attentive. The buffet was always clean, and the food was much better than expected. We took part in a Wine and Food pairing, and the host, Fernando, was absolutely hilarious! I only have two complaints: 1.) The first couple days onboard, the staff really pushes dinning and beverage packages, to the point of annoyance. We had the Classic beverage package, which we found to be sufficient. I was on an Aperol Spritz-kick during this cruise, and each one only cost an additional $1.20. Upgrading to the Premium package would have cost another $10 each day, and I certainly wasn't drinking enough for it to be worth it. There are only three specialty restaurants, none of which interested us. 2.) Most of the onboard activities focus heavily on spending money. Jewel shows for discounted items, watch seminars sponsored by Tag, massage demonstrations in the spa, and (of course) art auctions. We've always enjoyed the game shows and trivia activities on previous cruises, but these all took place in a small/enclosed lounge or bar area. On other cruises (newer ships) this has taken place in the open atrium area, which the Infinity lacks. Quick recap of our ports: ---Venice: Embarked Day 1, and stayed in port overnight. We did the Celebrity Doge's Palace, Gondola Ride & Glass Showroom Demo on Day 2. Skip it. The Doge's Palace tour was definitely worth it, but it would be better booked through an outside tour company. The gondola ride and glass showroom were incredibly touristy and uninteresting. ---Split: We booked a walking tour of Diolcetian's Palace through GetYourGuide. It was about a 20 minute walk from the ship to downtown Split, which was very easy. We spent the rest of the day having lunch and walking around the town/Riva. ---Kotor: We booked a speedboat ride to Our Lady of the Rocks and Perast, through Viator. There were 3 other ships in port that same day, and it was insanely packed. We were fairly far out in the Bay, which made for a 20 minute tender ride. I would definitely recommend getting up early to sit outside on the deck or balcony, and enjoy the beautiful views as the ship pulls into the Bay of Kotor. ---Corfu: We booked a beach transfer across the island, through GetYourGuide. It was half the price of the ship's beach transfer, and took us to the exact same resort. ---Naples: If you want to do Pompeii or the Almafi Coast, book this through the cruise ship. We booked Celebrity's 10-hour Capri, Sorrento, Pompeii excursion, and were glad we did it. We were first off the ship and last ones back on. But since it was booked through the cruise line, we didn't need to worry about missing the boat. ---Rome: We booked a hotel transfer through GetYourGuide. It was about $100 for two of us, but worth it. The Celebrity transfer options were only to city-center, and were packed full of people. It was worth the extra money to be taken directly to our hotel. Our tag number was able to get off the ship 15 minutes earlier than scheduled, and the disembarkation process took all of 5 minutes. Our bags were ready for us in the terminal as soon as we got off the ship. Summary: The ship is old, but clean and well maintained. The staff is amazing. The food is delicious. The itinerary was perfect. We recommend this cruise line/ship, and we'd do it all over again! Read Less

We chose this cruise as the dates fitted with our 30th wedding anniversary and also because of the destinations we hadn’t been to before except one. From the start on arrival to the airport , celebrity staff were very organised, not a long transfer to the ship around 30-40 mins, concierge check in was very quick, smooth all round, we were on the ship before we knew it, lovely drinks welcome on board, the ocean view cafe was open and we didn’t have to wait longer before the staterooms were ready, staterooms were comfortable enough and had toiletries in the bathroom, hairdryer and safe in the room, our stateroom attendant was very good. Our dining room experience was amazing, we had the most amazing friendly staff who couldn’t do enough for you and it’s the first cruise after doing 6 previous cruises that we saw and spoke to our head waiter all the time, just makes the difference, the food was of good quality, some days were excellent, the favourite was the tornado steak, the lamb and lobster night just fabulous. The Ocean View Cafe, was set out around both sides, sometimes you were searching at different ends for certaIn foods, but you got used to the set up, we never struggled to find a table as there is plenty of seating, the staff again are very friendly. The ship itself was lovely, I understand that people say it’s a little older fashioned but nothing at all that you need to worry about, we felt that all the areas, Cafe al Bacio, martini bar, cellars masters bar, were of a good standard, there is fabulous outside film area all with comfy seating showing movies everyday, the toilet areas are very clean and well stocked and the staff again are very friendly. We loved every destination that we went to, Venice was gorgeous, gondola ride is €80 but this can take up to 6 people, so you can share the cost, what a beautiful place. Croatia was gorgeous, we just took the hop on hop off bus for a bus tour and walking tour this was €20 pp, really good way to look around. Kotor was just stunning, you take a tender from the ship and we just had a look around ourselves, for a few hours, wow the sail away was stunning to see. Corfu we wanted a beach day, we missed out on the celebrity beach trip, this sells very quickly we tried to book as soon as we got on board but it was already full, the ship cost for this trip is around $40-$45 pp, so we just got off and looked for own transport, be careful as the taxi trips at the port are charging €110 for 2 which is just a rip off, here we ended up on the red tour bus at €19 pp, we stopped off at the first beach on the tour had 4 hours and then got the bus back and saw the rest of the tour which was great, beach beds to hire, reasonable cost, with bar selling drinks and food at good prices, there are also toilets at this beach, the staff were very friendly and are up and down the beach serving. Naples we did a ship trip here, at $99pp to Pompeii we did the 1.30pm 4 hrs trip as the am one was sold out but this was perfect we had the best guide called Jose, he was very knowledgable and was passionate , he was quite funny also which made the trip brilliant, apparently we totally made the right decision to go in the afternoon as the morning one was so rammed with people it was hard to get around.. Wow this cruise was amazing we loved every minute, we will definitely be cruising with Celebrity again.. Read Less

I was hoping to be wowed by Celebrity having read up so much prior to going, but i have to say although they were good, I do prefer other cruise lines in retrospect. The ports of call made this cruise memorable for the right reasons. Our cabin was lovely, clean and such a comfortable bed. Good closet space. Bathroom supplies were fine. A very quiet and smooth sail throughout no issues with the ship itself even though its due a refit being older, but i liked the size of it, and managed to not get too lost. The small annoyance is the water in cabin is extra costing over 5$ for a warm bottle of water, which if you have a drinks package its Free from the bars. Mini bar is also extra. Dining was mediocre. our table for 2 was squashed by a stair well we felt squeezed in. Service, was fine, just a little forced. Buffet was again Ok, but on some occasions some sections were closed, and left very little to choose from, however the breakfast ommlette station was fantastic, offering hot variety on demand. The waiters who clear the tables work very hard. Lovely views whilst sitting in the Buffet, this was lovely for sunsets and dolphin spotting whilst eating. Some bars kept running out of things waiting on deliveries. Some toilets had toilet paper on the floor, and no napkins. It actually felt like the ship was short staffed for some reason.Maybe they were training staff still I dont know. Food in the main dining was often luke warm and tiny portions. The soups were lovely to taste,but the menu every day was un-inspiring really, i was hoping the food would be something extra special. We didn't do the speciality due to the constant upsell all the time, and the menus offered there were pretty much the same you could get for free elsewhere. Cafe Bacio the coffee shop was a favourite of ours, wonderful drinks and pretty good service in here. Entertainment was constant around the ship, a great DJ Alessio, was fantastic, some great sounds, round by the pool bar and Maritin bar. He lifted the mood well. Evening entertainment one show was great the IBroadway was excellent but the other shows were ok, nothing too engaging, we found much of the shows were gameshow style which felt very much for the Americans onboard. Most of the bar staff we experienced were quite miserable, and found service very inconsistent and slow, one person great, next person not at all bothered to connect with you. such a shame. The best part was - Our ports of call were excellent, itinerary fantastic. I loved Venice, and Split and Kotor especially. The tours we did were great too, very insightful and interesting the tour guides were fantastic, we did some walking tours and found them very well organised and enjoyable. All the tenders and transfers were organised very well. everything rang smoothly, I was just a little underwhelmed by Celebrity, most of the hype says they are top of the list. i beg to differ. Read Less

This is my 7th cruise, 4th with celebrity, 1st on the infinity. We choose this cruise based on the itinerary and we truly loved all the ports. The ship had an overnight in Venice then set sail the next day. I actually liked this because it gave us an opportunity to explore Venice at night and have an incredible dinner in Venice. I also didn’t feel rushed. Our other ports were Split Croatia, Kotor Montenegro, Corfu Greece, and Naples Italy. My favorites were Croatia were we hired a private guide by speed boat to take us to HVAR for the day and Corfu were we hired a private sail boat to take us sailing for day. Montenegro is nice, cute little town. We stayed on the boat in Naples as we have been there before. We did have aqua class which allowed us to dine in BLU, and I feel is totally worth it. It’s a more exclusive experience and the service and food are wonderful. I especially love the breakfast. The staff on the ship are always so amazing. I had an injury on the boat and the staff went out of their way to be helpful. My only note about this ship is that it is very dated ( but we knew that coming on). My understanding though is that it is getting a complete refurbishing sometime soon so that will take care of any minor issues. As usual I just recommend people to do their research on the ports and find things you really want to do. Just getting off at the ports and walking around gets very old and boring. Take some time to think outside the box and look into even hiring private companies. Lastly, make sure you make your speciality restaurant reservations well in advance. They are very good and worth the money but they always book up. I can’t tell you how many times I have heard passengers complaining on day one that all the speciality restaurants were booked up because the didn’t know to reserve in advance. You can also now make spa reservations in advance so consider that for a day at sea. Just remember you are on vacation, try not to nick pick at every little detail. Just enjoy the cruise, drinks and food. Read Less

We chose this ship for its itinerary and the timing of departure. We are experienced cruisers (10+ cruises) and this was our second on Celebrity. We booked a SkySuite (8127 accessible). After reading multiple reviews on this ship I will admit I was concerned. I thought the ship would feel old and tired, I thought the staff would be lukewarm and the food mediocre. Now I am just wondering what ship the rest of the reviewers were on, because it certainly was not the Infinity that we experienced. We thought the ship was in great shape (yes if you look closely you could see some wear in tear, but whoever is looking that closely better not come to my house because we've lived in it for 16+ years and it also shows some signs of its age). The staff was delightful -- lots of fun and great entertainment. The ship is big enough to have the resources/activities of a large ship, but not so big to feel overwhelming. If you wanted to, you could avoid the crowds (even on sea days). We loved our Suite Class perks! Food in Luminae was among the best we have had on any ship including some luxury lines that are all about the food. And being in a dining room that seats a maximum of 50 at a time meant that we never felt rushed, never had crying babies, etc. to interrupt our dining experience (and we really dined!). Thought the itinerary was strong, although was a bit disappointed in Split, would have preferred Dubrovnik. Shore excursions were fine but not extraordinary - our best excursion we booked privately in Corfu. The only real complaint was the Wifi was spotty. and getting to and from the port in Venice is a pain -- Celebrity should have provided free shuttles - not charged for it. Read Less

Having met two couples in June 2018 on the Baltic cruise on the Eclipse we decided to cruise again this year on Constellation for the Dalmatian coast cruise. Having read numerous reviews my expectation was of an older ship and I did not expect to experience the excellence of our previous cruise. We booked early and chose Aqua class and had rooms on deck 9 I had heard poor reviews as pool deck was above us but can honestly say that other than sun beds being stored in the evening did not notice anything else. The room was spacious well designed and although old was very comfortable and our cabin attendant was superb. The Blu restaurant staff from front of house to the waiters were excellent, the sommelier terrific and the choice of wines could not be faulted and it’s a long time since I had enjoyed Port after dinner. The Spa was good and the gym always had available equipment. We went to a couple of shows and enjoyed the Cabaret night especially the Les Miserables compilation. The Frankie Valli tribute act again were very good. All in all a very good cruise and an enjoyable holiday. Highs and lows below Highs All transfers early and very good vehicles for 6 people Restaurant/ bar and cabin staff could not be faulted The ship exceeded expectation Quality of food was exceptional although restrictive for one vegetarian member. Lows Pre booking seating for flights complicated and given wrong info Check in at Venice why put trainee staff on Aqua class ? Delayed by 10 minutes on priority boarding Hard sell of packages days 1-3 it was endless Drinks packages not added to room card refer to check in Bad experience at Bocia coffee lounge where staff chose to ignore us at the front of the queue and served others resulting in leaving without a drink. We did not do any excursions with Celebrity. Re the ports of call Rijeka and Sicily did not match the rest of the locations. Read Less

First time in a Millennium class ship, not overtly impressed. Needed a refurb and the layout of some areas like the buffet, elevators, main parlor were small and odd. I'll definitely make sure I'm on a solstice or edge class next. I enjoyed Blue as we usually do concierge class. The wine selection by the glass even for premium is seriously lacking...the wines were poor and cheap. I missed Murano. I also found the constant upsell annoying and constant. I found the guest services staff a bit rude at times. I enjoyed the change in aqua class but I'm not sure it's worth the extra money, but it was nice to try. I really enjoyed the staff at Blu and the itinerary was good with only one sea day. I would recommend the cruise maybe just not the ship itself. We didn't do any celebrity cruises excursions but booked many good ones on our own. Read Less

Just returned from a first cruise on Constellation . Was a bit worried as some of the reviews mentioned wear and tear and dated ship. Worry not! The ship looks great, immaculately clean, a lovely stateroom, (maybe not the most modern of colours) and beautiful communal areas. But what made this trip so good were the staff, right through from the stateroom attendant to the restaurant and the entertainment team, everyone was welcoming and attentive. Somehow they managed to combine friendliness, fun and fantastic service. Food was excellent wherever we ate, entertainment was varied and fun. Live music in bars was relaxing and not too loud. We had Free Dining and were prepared to share a table. As such, whatever time we arrived for our evening meal, we were seated immefiately. We did afternoon quizzes, fun but testing, watched football on the top deck big screen, went to the theatre each evening. The Cruise Director is a sheer delight and his sense of fun is infectious. We travelled around the Adriatic from Venice to Rome and the ports varied from the beautiful Dubrovnik to the vibrant Naples, quaint Kotor, stunning Valetta and chaotic Catania. For us the variation added interest and charm. The only thing I would pull Celebrity up on was embarkation, which was somewhat chaotic, although, that could have been due to Venice port authorities. Disembarkation was excellent. Read Less

I was disappointed in this cruise, and I don't think I will sail with Celebrity again. The food was nothing special at all; and we didn't think it was any better in the 2 specialty restaurants we tried. The cafe desserts never changed and were less than ordinary. We also didn't find the staff to be very friendly. They rarely smiled or tried to be pleasant it seemed. There were some who were great (and our stateroom guy was great) but in general many were mostly disappointing. They nickel and dime you; and won't even print boarding passes for those that don't have an internet package! They charge for ice cream(for some) at the ice cream place across from the cafe! Entertainment was so so. The computer room guys were not helpful or knowledgeable. Many of the staff were on the their phones! always pulling their phones out of their pockets and looking at them. Not enough activities and not varied enough. Read Less