Cruise ship was supposed to be newly remodeled, but they went cheap on using double pane glass for the balcony doors, so you can hear EVERY LITTLE THING! We have been on several other cruises with other lines, and Celebrity advertises as “luxury” and “superior” but that couldn’t be further from the truth. In the past one of the best parts of a cruise is how friendly and fun the staff is, but don’t ...
Before you jump to conclusions I have been on 10 cruises and this literally was the worst. The only things we enjoyed were the shore excursions. The ship is in great need of being redone. There was dust and apparently other things on the ship making people cough and sneeze all the time. We both left the ship not feeling well and I ended up at the doctor and more time off work due to my illness. ...
Chose this cruise based on past experiences with Celebrity.
Pros:
1) Ship well kept.
2) Staff overall was very good.
3) Sky Suite in the aft was a great location with a beautiful balcony.
Cons:
1) Sky Suite bathroom had issues the whole time. Toilet had issues flushing every day.
2) Staff member in the Tuscan Grille lied about gratuity and the food was not nearly as ...
We sailed 10 days to Alaska. We are experienced cruisers and chose Celebrity because it sailed roundtrip out of Vancouver on a date we wanted. We fell for their marketing hype. It was expensive and not worth the cost. We sailed in a Concierge class cabin midship. We bought the classic drink package as a perk.
There were some good points which I'll cover first. We did not pay much extra for the ...
While the declining quality in food, decreased staffing, and lowered standards of maintenance was bad enough to make me question my decision to sail with Celebrity, the overall cherry on top that pushed me in deciding that I will never sail this line again was my experience with two falls in less than 30 seconds while descending the very wet and slippery stairs down to the tender in front of ...
My neighbors invited us to travel with them. They have traveled with Celebrity before and apologized for the experience agreeing it was a terrible experience from the room steward to the dinner steward, the food and everything in between. The service on the ship was terrible; leave for breakfast and 2-3 hours later the stateroom wasn’t made, yet the steward was always smiling. The food was worse ...
We are Diamond cruisers on Royal Caribbean. Therefore we were able to join Celebrity as Elite Captain Club members. So we wanted to try Celebrity to see how it compares to Royal Caribbean. We were extremely disappointed. The Celebrity Infinity has the potential to be a beautiful ship. Unfortunately it has not been properly maintained since it was launched in 2001. The ship looked drab and it ...
Dirty and smelly cabin, ship (infinity) well past its use by date, do not go on it.
They are really not bothered when you complain.We have cruised 16 times with various other companies and this is the first time that we have had cause to complain. Celebrity complaints department have still not replied to us.This was a very expensive trip of a life time, cruise Alaska then the Rocky Mountaineer, ...
We spent a few days in Seattle before making our way to Vancouver for embarking on our cruise. Seattle was spectacular and we loved it! We were so excited for our adventures to begin. After arriving at the port,the boarding process wasn’t that awful and after 2hrs. We were on our way onto the ship and ready to explore... The ship overall is slightly dated and it shows. Our cabin was ok but smaller ...
The first week by Celebrity Cruises done on land was the worst land tour we have ever taken and we have probably done 35 land tours all over the world.No food included and no choices on where to eat.Nothing was open, no restaurants , no coffee shops and the train ride of Alaska was cancelled due to weather.They contacted out this one week to an outside company and had no rep there to have a plan ...