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806 Celebrity Transatlantic Cruise Reviews

We are long time Celebrity cruisers and booked the Transatlantic Trade Winds cruise shortly after the Edge was announced. To start this review off I will readily admit that the Edge is polarizing-people either like it or they don't. ... Read More
We are long time Celebrity cruisers and booked the Transatlantic Trade Winds cruise shortly after the Edge was announced. To start this review off I will readily admit that the Edge is polarizing-people either like it or they don't. For us it was a middle-of-the-road experience, but there are aspects of the Edge that devalue the experience and thus I've rated the experience as poor. Here are the highlights of the pros and cons.... Pros: The Infinite Balcony Rooms: one of the most polarizing of aspects of the Edge are these rooms. I liked them for the fact that the room is bigger because the 'balcony' area exists as part of the overall room. There is also storage everywhere. Yes, the closets are a bit smaller, but there is loads of shelves for folding and storing items. And...the best part is that there is a full sized dresser that truly took the entire contents of my two suitcases. It was a pleasure to be able to pull items from the dresser without being squeezed into a corner or not being able to see what was going on. The bathroom is enormous and the shower is well designed with massive amounts of storage. We did put our balcony window down a fair amount and were not bothered by the fact that the AC turns off when the window is open. As for the overall performance of the AC, we found it to be much better than the systems on the Solstice class ships. Variety of Seating in the Ocean View Cafe: expanding on the theme of the 4 different 'dining rooms', they have added variety to the seating for the Ocean View Cafe. This was a good idea and gives the area a nice feeling of being open and modern-lots of ability to do the Goldilocks thing and find a chair that suits you. Handwash Stations: Yahoo!!! What a great idea although likely borrowed from other ships (like the QM2), you actually have the option of washing your hands before you eat. Theatre: the design of the theatre makes it a more intimate experience and truly, I don't think there is a bad seat in the house. Cafe Baccio: They've made this area larger and it is quite nice. Staff were excellent and it is the place to meet people. Jogging Track: If there was on aspect of the Edge that I loved, this was it. They've beautifully executed a jogging track that is an experience in itself. Undulating between two decks it gives you loads of different things to see, challenges you with a hill and before you know it, you've done a couple of miles. Cons: -The beds: I've always slept well on Celebrity but this time it was not so. They've done something to the beds, with either a plastic cover or have used memory foam, but whatever they've done it's a hot experience and not in a good way. -Specialty Dining: I'm not entirely sure what Celebrities process for booking specialty dining is, but it seems to be a work in progress. We were not given the option prior to boarding of purchasing a 3 pack of dining, only an option of 9, but once on board there seemed to be a limited number of 3 packs suddenly available. The cost of these has also gone up significantly and to be brutally honest, it's not worth it. We booked the Steakhouse for our anniversary dinner and treated our friends to it as well. The charge came to $225 US for the 4 of us with no alcohol. The food was good but not good enough to warrant the cost-the value just isn't there. The biggest complaint however is with the blended environment. The Edge has an amalgamated central plaza design that is capped off on deck 6 and both the Steakhouse and Raw on 5 have open concept designs that is supposed to allow patrons to enjoy the ambiance of the plaza while eating. Problem is that the ambiance created by the Martini Bar is a complete, utter and unwelcome intrusion in the restaurants. Five minutes into a Martini Bar demonstration complete with loud music, hand clapping and shouting, I asked the maitre d if it was going to end soon. He indicated that it would stop in another 5 minutes or so. When I asked him how he stands it, he told me that if it was a continuous thing, he'd leave his job. Bottom line-there is no value with specialty dining anymore and it was a less than special experience, just not worth it. No Quiet Areas: As above, the redesign of the central plaza area has allowed for the all the different environments to be blended, which is compounded by the plaza being capped off at deck 6. Sound reverberates and echoes...it was impossible to find a quiet area. Eden: I love the colour green, but the shade they've used in Eden is reminiscent of the Cold War/Healthcare in the 50's....just ugly...and it's a weird space. They've taken the best part of the ship and tried to morph it into something for a younger crowd. This is fine, but the crowd sailing wasn't younger and it showed in Eden with the area being more popular with the crew than guests. The bar staff were surly, the chairs so low (you have been warned) that you have to roll yourself onto the floor to get out of them. Shops: As others have related, the shops are not for ordinary cruisers and are all high end. Dining: We were assigned to Tuscan and we okay with this as we were traveling with friends, but be forewarned if you are not, that the new dining arrangements make for an isolating experience. The large tables where you can meet new people are gone and this seems to be part of Celebrities grand design for attracting a new generation of travelers, but I missed the opportunity to meet new people over a meal. Food was okay with portion sizes all over the place and a weird familiarity with the serving staff that left me reeling when our server told me over dinner one night (in front of everyone) that I wouldn't be so fat if I didn't eat bread at night. Wow, just wow and please pass the bread sticks... Are the Scrubbers Working? A universal observation by a significant amount of passengers was that the Edge is blowing blue and visibly polluted a number of ports. It was so bad in a few ports that the upper outside decks had to be avoided. We've never seen this before with a ship and chalked it up to the fact that she is new and that her engines still might be breaking in, but the amount of pollution she produced was profound. Enrichment Lectures: The overall entertainment on this sailing was not good. To many singers who think that holding a single long note is talent, but the enrichment lectures were bad. One presenter had to be told to stop giving his lectures while in his bathrobe and slippers. We caught him on a day when he got dressed and I was left wondering what the hell Celebrity is thinking. A lecture on the Azores was filled with slides of the guys ex-girlfriends in bikinis (with his wife and co-presenter sitting in the front row) and shots of his vomit on his sailboat. I am not exaggerating with this account. He followed this with a 6 minute (I timed it) discussion on vomit and how to tell which kids will do it and when. It was astonishingly inappropriate and unprofessional. Does Celebrity actually listen to what is being presented to their guests? Awful, awful, awful. Bottom line....While we didn't hate the Edge, we didn't really like her either and at the end of the day, we'd avoid booking on her unless she offered an itinerary that no one else offered. To be honest, I've think we've had it with Celebrity-they just seem to be going in a direction that is aimed more at trying to squeeze as much out of their guests as they can and not even trying to provide value for the experience. Try the Edge, but beware that she is a very different and not always positive experience. Read Less
Sail Date April 2019
We have been on at least 30 cruises and have sailed with Celebrity 7 times prior to this cruise. We were very excited to sail on the Edge as it seemed like it was going to bea bit different from other ships...well, it was...and not in a ... Read More
We have been on at least 30 cruises and have sailed with Celebrity 7 times prior to this cruise. We were very excited to sail on the Edge as it seemed like it was going to bea bit different from other ships...well, it was...and not in a good way unfortunately. We booked the 15 night Transatlantic cruise beginning on 4/28. First off, embarkation was a breeze! We booked an infinite balcony...for sure, something different for the industry. We HATED it. It felt like a tiny (5'x6') solarium attached to the room. It didn't give you the balcony experience at all. If you open the window, the A/C goes off in the room. The only redeeming feature was the shade that you lower with a button. It made the room very dark at night and you don't have to deal with curtains. The cabin itself was okay as was the bathroom. Why locate the couch away from the TV...it's very hard to watch while you're sitting on the couch. There was enough storage too. It sure would be nice if they'd put in larger waste baskets...those puny things they use are ridiculously small. The ship itself is pretty but it seems like they were just trying too hard to be "edgy"..sorry about that. There are very few comfortable chairs around. I miss an observation lounge and thought Eden was weird. Several times we tried to go there for lunch and it was closed a lot for private events. Most of the meals we had were good. I do think other cruise lines could learn a thing or two from Celebrity regarding the buffet layout. The crew was good. Overall, not as friendly as on Princess or Holland America. Our cabin steward, Mark was phenomenal. The entertainment staff...especially Sarah and Bethany were wonderful. Laundry service is not good. They have the nerve to charge $49.95 for a bag oflaundry and it comes back to you stuffed in the same bag. It's marginally folded. We're not going to sail on the Edge again. We got it out of our system. By the way, this cruise was expensive compared to comparable TA cruises. We could've gotten a suite on HAL for what this cost us. Read Less
Sail Date April 2019
We are long time Celebrity cruisers (8 different ships) starting in 2009. We have also done cruises on Princess, NCL, Carnival and Cunard and were travelling with an older neighbour friend and her married daughter. My wife and I liked ... Read More
We are long time Celebrity cruisers (8 different ships) starting in 2009. We have also done cruises on Princess, NCL, Carnival and Cunard and were travelling with an older neighbour friend and her married daughter. My wife and I liked our Deck 11 concierge stateroom. New balcony format adds lots of room and especially for baggage storage when you are packing/unpacking. Window opening does pauses HVAC performance but loss of heat/coolness can be somewhat controlled by closing inner balcony doors. Those inner doors should have vertical curtains so that light could be better controlled and differing sleep / wake up schedules accommodated. I've been in IT over 40 years and found the internet package coverage was solid throughout most of the ship ship. While we experienced only minor connectivity issues and session disconnects while wandering around the different ship areas, many others were not . Unfortunately many others had Internet speeds on transatlantic crossing were very good with only exception of late day and evening after leaving Bermuda. Overall services on ship were professional tainted only by a couple of "sour" crew members encountered. We signed up for the late meal sitting and were assigned to a table of four in the Tuscan grill. Unfortunately, our linked reservations with friends placed them in the Normandy as a couple. After speaking with the concierge office we all ended up in the Tuscan given that our friends like it's decor over the french restaurant setting. Our dining experience in the late meal assignment was somewhat mixed. While the service was very good, food and portion inconsistencies (mostly with combined meat pasta dishes) caused us to order double Entrees pretty well most evenings. For example the vegetarian "Vegetable Wellington" Entree offering was the approximate size of a Pop-Tart and it upset my wife to the point that she refused to eat it and simply went on to have a desert. The Sommelier / wine steward was very pleasant but brand new to position. She had little to no basic wine knowledge. Sadly she should have been better trained and/or have shadowed someone for longer periods. I had to request she bring over the wine list multiple times when she had absolutely no clue as to what was available or as a recommendation with a selected food item. Entertainment and Excursion seminars were OK in my opinion, although one of the presenters lacked any level of professionalism or decorum by placing past girlfriend and sailboat "puking" pictures on the overhead screen. Very poor judgement IMO. I liked the few excursions in the we had chose in the Azores, Lisbon and Paris (Eiffel tower and non-dining boat cruise). We found the Guggenheim Museum in Bilbao to be a disappointment likely given the nature of almost the entire 2nd floor display materials of post WWII and other genocide reflections material. Art I suppose but rather hugely depressing! My biggest challenge in liking the Edge was the amount of noise at all times in public areas and no real quiet area offerings on the ship outside of staterooms and external decks. While I understand that a younger clientele is being targeted and the ROI for each square foot of space profitability are critical items for Celebrity and its investors, from a long term Celebrity cruiser prospective, the lack of quiet space without retreating to your own cabin was a big on-going disappointment. I was also frustrated by the completely upscale nature of boutique stores and store materials offered on the ship. I wasn't able to purchase a bottle opener or pack of cards while on the ship. It was all Tiffany's and other high-end designer items. And... its not like we haven't bought jewellery or other such luxury items previously, its just that there was no variety or lower end offerings, if we were so inclined. Lastly, I must mention the unrelenting emails and shameless marketing of pre-cruise materials and bid offers. The occurrence of these items appeared to be significantly ratcheted up over the last 90 days before sailing. However, by that time we had purchased our shore excursions and even a call to the customer support line inquiring about a stateroom upgrade indicated that there were no available upgrades below Owner suite class in-spite of the "bid offer" options being suggested. An absolutely annoying in-basket filler and shotgun broadcast time waster. I even felt obliged to apologise to our friends we invited along on the cruise given the amount of "junk" emails sent out by Celebrity. Unfortunately, I will not likely return to the Edge, II & III offerings because of the issues noted above. We have two cruises booked on Cunard given our very enjoyable QM2 transatlantic voyage home a week after getting off the Edge. Read Less
Sail Date April 2019
Celebrity Edge – Personal Review Stateroom – Sky Suite room 11202 (as compared to Sky Suite on Solctice Ships) Like – -Open balcony with rail; -Bathroom mirror opens to view the ocean (NOTE: This mirror slides open at ... Read More
Celebrity Edge – Personal Review Stateroom – Sky Suite room 11202 (as compared to Sky Suite on Solctice Ships) Like – -Open balcony with rail; -Bathroom mirror opens to view the ocean (NOTE: This mirror slides open at night in rough seas) Dislike – -couch very hard; -safe is 2/3 size of previous ship’s safes; -smaller refrigerator; -Balcony chairs comfortable but have short backs and no chase lounges making it impossible to put our head back and legs up for a snooze on the balcony (NOTE: we spoke to another couple who has a Sky Suite. They requested a lounge chair and the cabin attendant exchanged the chairs for lounges); -Bathroom has a tub and mostly senior passengers who have problems just sitting and standing up so why make them step over a tub to get in the shower; -No place to hang a towel near the shower – we had to put the towel on the floor outside the tub; -soap dish in shower is under the showerhead, immediately fills with water so no soap bar can be left in this dish; in any case they did not provide soap bars in the shower. -Didn’t like the Body Wash, Shampoo or Conditioner. They are now in 2 pint containers with a locked pump top – had to play with the pump ever day to get it to work – finally just unscrewed the pump top in order to use it – wasted a lot of shower water while we putzed around getting the pump to work – NOTE we liked the BVLGARI brand we had on previous cruises was a much better product. -garbage can in bathroom is under the sink/cabinet drawer – need to bend over nearly touching the floor to dispose of tissues (not good for seniors with a bad back); -We miss the daily hard copy newspaper; -No more flowers in the room (not sure how that helps the environment); Luminae Restaurant – attractive room. Comfortable and very nice when we have flat seas or resting in port. Similar menus to the other 4 restaurants and Blue. Fewer people on days of rough seas due to location on deck 12. Most meals Good to Very Good with the occasional Excellent Retreat Lounge – tucked away on 15 FWD comfortable but isolated. We needed to go to this lounge to get our free wine outside of 5-7pm. Between 5-7pm we could get wine at The Club on 4 AFT near most of the other restaurants. After 7PM it’s a long walk to the Retreat Lounge FWD to get another glass of wine. Good choice of wines on the bar and you help yourself. Mixed drinks need to be ordered from the wait staff. Constantly ran out of wine glasses and ditto with the wine. Only one bottle of wine left out at a time. Retreat Pool – 16 FWD on the bow. Very windy place while underway. Regular pool is more protected from the wind and more comfortable while underway. Lounge area very comfortable – never crowded. Lots of lounge chairs. 6 people fill the small pool. This is of little benefit in colder weather like this trans-Atlantic trip – We had about 3 warmer days where this pool area was a bit crowded but comfortable. Entire ship – -impressed with seating/lounge availability outside on decks around the ship – everywhere we went, there was plenty of seating available however there were fewer lounge chairs available at the main pool during the warmer days – people sill throwing a book and towel on the chair early and not showing up to use it until hours later. Staff were supposed to remove towels and books if chair not used for 30 min but this was never enforced. -Walking track – best I’ve seen on any ship – full 1 deck incline. 4.5 laps = 1 Mile. -Fitness Center – well equipped with loads of options however no empty machines late afternoons. -Tai Chi class every morning at 10:30 but weather prevented this class half the time. Class was excellent. Shops – Pricey stores – Celebrity must assume all passengers have an AMEX Platinum. All stores constantly empty when we passed by. I can’t imagine these will last long. Average age of ship’s passengers is north of 65, probably more like 70+ and most have already gotten all the jewelry and watches they want and are in the process of passing it down to their kids, not buying more. Magic Carpet – a marketing gimmick but nice addition to the ship. Its moved to deck 5 at night where more partygoers can have a drink. It’s still too cold for us at night but it should be a hit in warmer weather and calmer seas. Ship serves dinner only once per cruise + dinner is a$65 PP option + 18% tip + drinks = $150 night per couple. 2nd night optional on longer cruises. We had a reservation for the 2nd night in Lisbon but was cancelled due to rain and cooler temps. Lunches: Ocean View – breakfast and lunch – very good, plenty of seating. One concern – at lunch there were often no crew member offering the hand sanitizer, ditto some mornings - saw many people entering the restaurant without using the sanitizer dispensers. There was a large wash basin at the entrance to accommodate 10 people washing their hands. It was seldom used. Eden Café – A well kept secret on the ship. Great salads and paninis + best chocolate chip cookies on the ship. Dining: We liked the idea of 4 individual restaurants vs one large dining room; Better/more food selections; Free Dining Options: Cosmopolitan, Tuscan, Cyprus, Normandie and Blue. All good options but Normandie was our favorite. We like the four restaurant option vs the larger single dining room on their other ships. Although we usually had reservations, all restaurants seem to be able to handle all walk-ins every night. LeGrand Bistro (optional $55PP) Excellent - We enjoyed Le Petit Chef – a Must See for all passengers. The best $55 we’ve spent on a meal in years. Check it out on YouTube. Entertainment: -We’d rate most of the entertainment from 5-7 on a scale of 1-10. Mostly singers, celloists with the Celebrity singers and dancers doing some good shows. -They had an Excellent acrobatic show in The Club. This room is small, but the show ran many nights, so we finally got in with a good seat after a few visits. -Comedian Fred Klett and The Magician ZeeZeus – Bot excellent- Rated 10+ -Beyond the Podium speakers were at times scheduled too close together, not leaving a break for lunch; -Speakers appearing in The Club had not enough room – much too small for some of the audiences; -Movies were shown on the outside screen in the Garden area – most days it was too windy and much too cold to sit – even on days when we were in port and all theaters and clubs were empty, the movie was still outside – Very poor planning. Observations: Major issue: When we had rough seas our room had very loud creaking that sounded like whales crying. We reported this to Guest Relations who immediately sent up the Assistant Chief Housekeeper. By that time the seas settled down and the creaking has ceased. The Next night we again had some rough seas and I awoke at 5AM. I decided to get dressed and leave the room to see if the loud creaking was just our room. As I walked into the hall I could hear the creaking up and down the hall. I walked to the 12th deck and the creaking as 50% louder on that deck. The following night a senior officer was on deck 5 and, as I walked by, he asked how I was enjoying the cruise. I told him about the loud creaking, and he pondered his response for a moment. He then told me they are aware of the issue and a crew of engineers will be boarding the ship in Southampton to diagnose the problem. I appreciated his honesty. We’re booked on the Edge in 2020 from Barcelona to FL and ‘ll be checking to ensure this issue is resolved before finalizing that cruise. During the dinners, we spoke to passengers from all floors – they had the same experience. Although we’re booked on the APEX in Oct 2020, we need to watch this problem. It will be deal breaker if the problem is not resolved. Balcony rooms – Everywhere we go we meet people who have balcony rooms with the infinity window. Most people we spoke to dislike/hate them. Many said they will never sale on the Edge again with these windows. Others want a balcony room with the old style balcony rails. I suspect unless Celebrity changes this issue on future Edge type ships, they will be sailing with primarily suite passengers. Library – This is no more on the Edge. They now offer a single shelf with a dozen books and some magazines – many people complained about this. Rooms – For Edge type ships, we like the starboard side rooms. Reason is Celebrity always puts the Magic Carpet dockside to show off the ship. Read Less
Sail Date April 2019
We sailed on the Celebrity Edge on the April 26th to May 13th, 2019 trans-Atlantic (TA), crossing. Check-in was fast and efficient. We downloaded and used the Celebrity app. That allowed us to scan in our passports and photos so upon ... Read More
We sailed on the Celebrity Edge on the April 26th to May 13th, 2019 trans-Atlantic (TA), crossing. Check-in was fast and efficient. We downloaded and used the Celebrity app. That allowed us to scan in our passports and photos so upon arrival we were able to quickly pass through check-in and make our way onto the ship. Bravo to Celebrity for updating the process and creating the app. Once onboard, we were able to access our rooms quickly and our baggage arrived shortly after we got into our cabin. Our sea pass was awaiting us at our cabin door. Our cabin was a sunset veranda, # 11274, and this sailing represented our 4th TA in a sunset veranda so for the purpose of full disclosure, we were predisposed to like the location and aft cabin experience. We were not disappointed. Our cabin was well laid out, had sufficient room and the location at the back of the ship was perfect for us. The bathroom was spacious, and the shower seemed larger than we have experienced on previous ships. The water pressure and temperature were excellent. The bathroom counter space was enough for our needs. The balcony was longer than normal sized balconies but to us, it seemed shorter than previous sunset cabin verandas and although the balcony could have accommodated two loungers, it only had two chairs and a very small table. We like to sit on the balcony and enjoy the sunrise or sunsets. Loungers would have been much better and added comfort. We ended up using the small table as a foot-rest which was not the best option. The cabin itself was well maintained and “Andi”, our cabin attendant was excellent. He did an outstanding job of keeping the cabin in perfect condition and always greeted us by name and with a smile on his face. The cabin was bright, well appointed and had a large mirror sporting “surround lighting” at the dressing table. The size and lighting was appreciated and useful. We found that the dresser/counter space was limited and made more so by the “Celebrity books” and paraphernalia already occupying the limited counter space. We ended up placing the books under the bed to give us more counter space. Overall we would give the room a 4.5 out of 5. Because we did not stay in an Infinite Veranda room, I will not rate those type of cabins but I will pass on some general comments. The rest of the people in our group (14), all had Infinite Verandas so we were able to see a number of them first hand and we heard the pros and cons. Most of our group were not fans of the cabins as they felt they never got the outside experience. One likened it to having an oversized window that you could “sometimes” open. Apparently the ship’s staff have the ability to lock the mechanism(s) so they could not open the “verandas” when the seas were deemed too rough. The people in our group were all on decks 8 or 9 so fairly high up. Consequently, some felt that there should not have been the need to block the ability to open the veranda. The verandas were also described as restrictive, noisy and limiting views. The ship itself has some positives and negatives. I would be remiss if I did not mention the art around the ship. I am not speaking of the usual art found on ships that is later placed for sale, but specifically the art used as part of the ship’s décor. Well done Celebrity! We loved the different pieces and the mixture of styles. The overall appearance of the ship is fabulous. Definitely a 5 out of 5. The buffet on deck 12 was very good and the selection for the most part was excellent. The morning staff were always in attendance to fill up the coffee and bring juice etc. At lunch time they were not as visible and at times it was difficult to find bar staff. However, we were generally there for the food and there was a wide selection and usually very good. 5 out of 5. The idea of four main dining rooms is in my opinion, an epic fail. We had made reservations in advance of our sailing for every night of our sailing and in the different dining rooms. We knew we might want to make changes to dine with friends but thought that paying the extra for Select dining would allow for ease in making changes. Quite the opposite, if we needed to change reservations, we ran into problems. Additionally, there were variations in the quality of food and service in different rooms and if you had a bottle of wine in one restaurant, and dined at another the next night, it took awhile to get your wine. We found that the Normandie was the poorest restaurant in terms of service and food quality. There were a few times when the meal that arrived was cold or there were delays in getting some dishes. The result was that a person might be still waiting for their meal when the others at the table were almost done their main course. Additionally, the first night we were dining with a number of friends and we were given a table with chairs on one side and padded bench style seating on the other. The seating was so low that the four people on that bench style seating were uncomfortably low and likened it to be a child at table that was too tall for them. By the end of the cruise we were avoiding the Normandie and focused on any of the other restaurants. Overall the food in all the restaurants was unremarkable, uninspired and average. The Cyprus and Tuscan came out on top for service and quality so we were trying to eat there and that meant navigating the restaurant change process and it was not a fun or easy process. 2 out of 5 for the four main dining rooms. We tried three specialty dining venues. The Eden experience lived up to the hype and was a delight. Entertaining, delicious and memorable, it was an excellent meal and overall super evening. The entertainers were enjoyable, the open meal preparation fun, and the service impeccable. The food was exceptional. We would definitely pay the extra money to enjoy that experience again. 5+ out of 5. The Fine Cut Steak House was so/so. It is positioned two decks above the martini bar and is open to the bar and common area below. That means all the noise that is occurring below, is heard in the restaurant. As a result, one’s conversation is in competition with shouts, music and other noise from the two open decks below. Consequently, the ambiance is somewhat lacking. The food was good but not exceptional. We all had the steak which was OK but two were overcooked. The décor was average and overall, the dining experience was average and not worth expending the extra money. 2 out of 5 Le Petite Chef was a fun experience. The animation was entertaining, and the serving staff were excellent. The food was very good and we would repeat the experience again, if only to get better video of the entire dinner preparation. We imagine that the animation would wear thin after awhile, but for now, we highly recommend people give it a try. 5 out of 5. The entertainment on average was good and although we did not attend a lot of shows, those that we did attend (4) were entertaining and enjoyable. The seating was comfortable and although we sat in different locations, we always enjoyed a clear field of vision. 5 out of 5 with the caveat that we took in a smaller number of shows and there are others who can provide a better review of the entertainment. The emergency drill was excellent with video screens employed so everyone had a good view. The staff were, for the most part excellent and friendly. There was a high degree of visibility for senior staff and the Captain was entertaining with his 10am morning updates. We would recommend the ship, the cruise line and in support of that statement, I can confirm that we booked two future cruises while onboard. Read Less
Sail Date April 2019
We wanted to spend enough time on the ship to explore it fully. We did have concerns seeing some of the early re3views. We decided to stop reading them as some where so very negative! We were in a suite 7306 aft S1. At the outset ... Read More
We wanted to spend enough time on the ship to explore it fully. We did have concerns seeing some of the early re3views. We decided to stop reading them as some where so very negative! We were in a suite 7306 aft S1. At the outset let me give some background. We are seasoned Celebrity cruisers. We are Elite +. We have travelled in all levels of stateroom on all ships other than Flora and Reflection! We are from UK so flew out from UK to Fort Lauderdale. We went to the cruiseport early, around 10-30. After an extremely quick check-in on computer, we were shown to the lounge where drinks and snacks were served prior to embarkation. After a quick coffee we were on board, straight to our room where we found our room keys, dropped off our handheld and were ready to explore! We just love the overall design of the ship, the big open spaces, the artwork, wonderful inspired seating inside and out. The pool areas indoor and our are just beautifully designed areas. The retreat sundeck and lounge areas have interesting modern design, nice seating, lots of private space as well as social areas. Some areas took a bit of getting used to, the club and the martini bar. They have plusses and minuses compared with similar venues on other ships. We found the club to be a little dark for our personal taste, and the twin levels at the martini bar a little odd, although we loved the live music and dance floor now in this venue. Tiny martini glasses though kept the bar staff very busy with those of us with premium drinks packages lol! Some of the entertainment we felt was aimed at an older crowd for this sailing… we are in our 60s!. When they did get it right on the last formal night the ship was buzzing and the dance floor crowded. Celebrity don't assume older folks don't like to rip up the dancefloor!! We went to one show on the first night. Nice venue, comfortable seating, but shows aren't really our thing and we didn't go to another. A bit predictable for us. We did go to the Eden show. It was a little mysterious, challenging and puzzling. Overall we enjoyed the experience, we loved seeing the acrobats from very close quarters. Maybe a narrator is needed to help some like us understand the flow of the evening. We ate in Eden. We sat by the kitchen and watched the Chef and his staff preparing food with great precision. The food was excellent in a very modern style. Entertainment very enjoyable and service just perfect. Eden was a wonderful place in the day. We had lunch from the café We sat outside at one of the 2 external seating areas. We also sat in the floating chairs just looking at the ocean. A beautifully designed multi use venue. Celebrity also threw a party for those married over 30 years. The cheers to the years event was beautifully handled with the support of cruise critic members. The ship provided champagne and a wonderful cake. The art work on board is modern and we loved walking round the ship to see it. Like all art it isn't to everyone's taste but overall we liked the décor. It was fun to find the photographs in stateroom corridors was themed and we saw many areas of the world we had travelled to and it brought back many happy memories. Luminae was as always a wonderful experience and a cruise highlight. Loved the photos in there and the themed colours and lighting. It might have been nice to break up the larger area with some screening to make it a little more intimate. The staff did a great job, never had to wait for a table, food was great and waitstaff and sommelliers very accommodating. We had premium drinks and were served a wide variety of excellent wines. Retreat lounge was a beautiful area. Nice seating lovely outside terrace. Beautiful pool area, loved the hanging chairs, great bar service, nice selection of chairs and loungers in busy and quiet areas. I do have reservations about the food and drinks in the retreat pounge. I dont think it is modern luxury especially on chic night to have self service food and drinks. There is someone behing the food counter but hey dont serve onto the plate. There is a wash station but very very few used it. Some helped themselves with their hands. For wine self service some were filling wine glasses almost to the brim to take into Luminae for dinner. The concierge told me very nice glasses for the retreat were being found all over the ship! one night there weren't ANY glasses available! Cofee and tea were a problem also with the small machine unable to cope with the deamd and resulting in people standing in lines. I bypassed it by asking a server for what I wanted. They were very willing and I was well satisfied but puzzled by the self service elements which clearly weren't working in the evening and for afternoon tea. With some staff and good service the lounge would work wonderfully well. Le petit chef we had dined at previously on Sillhouette. This time it seemed a slow night and although we enjoyed the food we found by comparison the animation to be a little dull. The somellier told us we couldnt use our premium wine package for the wine pairing. We asked for the wine list and ordered full size glasses rather than the smaller taster sizes in the pairing. It seemed unnecessary nickel and diming on good spenders! magic carpet. It was a great experience and fantastic food. Shame it doesnt have a glass floor like some buildings have. If you get the chance do it! Also loved having a drink out on it in the day. The weather didnt allow us to do it every day but when we could we did Fine cut steakhouse was a great meal, wonderfully presented and served. Would do this one again. We wanted to try a sandwich and pastry at the bistro one day, but we were told it was only the set meal at lunchtime. Again we thought this very restrictive and a missed opportunity by Celebrity for a nice lighter lunchtime venue. The spa, I was dying to see. Celebrity give access to the thermal suite to aqua guests but not suites. I live in hope they will readdress this and give a even a limited number of days or hours to suite guests. We booked a day in the thermal suite. It is a beautiful area, well designed with a series of rooms and showers to try. A day was really too long especially as the guidelines indicate no more than 10 mins in many of the rooms. Little things that can be addressed let the area down. Robes provided had no pockets so no-where to put spectacles when in the rooms, No slippers provided, the showers in the changing rooms leaked all over the floor of the changing room and a cleaner was almost permanently stationed there to clean up. It was a nice experience spoiled by those little things that make a spa a luxury experience. As always, the captain, his officers and crew are the stars on Celebrity. We have nothing but praise for their excellent work. The ship is different, will appeal to a new audience and the old audience if we dont constantly make comparisons with older ships. It wont be for everyone, and some may want to move over to other more traditional ships. Fo us the Kelly Hoppen designs were refreshing light and classy. With a few tweaks this could be a modern luxury experience........ Read Less
Sail Date April 2019
Let me start by saying: If you are not willing to accept change - the Edge is not for you. Celebrity definitely threw away the cookie cutters when they designed the Edge. We absolutely loved it and would sail her again in a millisecond. ... Read More
Let me start by saying: If you are not willing to accept change - the Edge is not for you. Celebrity definitely threw away the cookie cutters when they designed the Edge. We absolutely loved it and would sail her again in a millisecond. My husband, son and DIL sailed on the Edge on her Transatlantic 28 April 2019. Embarkation was amazing - from dropping off luggage at 11:30 am with porter to opening our cabin door 15 minutes later. Best embarkation we have ever experienced. My husband and I have been on 57 cruises and my son over 30. We stayed in Aqua Class cabins and the experience was wonderful. Cabin was great, we really enjoyed the Infinite Balcony, Room Attendant amazing. Enjoyed the Thermal Suite and thoroughly enjoyed "Blu". Being a Transatlantic, on any other ship with a balcony, we would not have used it due to cooler weather. With the IB, we were able to adjust the window to correspond with the weather. We also enjoyed that it gave us more room in the cabin to get ready for dinner. The staff at "Blu" were amazing. After our first dinner, everyone knew our names, knew our wine preference and were most attentive. We also did 7 Specialty Dinners - 3 at Eden, 2 at the Steakhouse, 1 at Raw on 5, and 1 at Petite Chef. Eden dinners were wonderful, loved the Petite Chef and Raw on 5. However, our second visit to the Steakhouse was very disappointing. Steak was not good and service was spotty. We loved the entertainment at Eden. Felt that their were not enough entertainment options in the evening. We found that the Eden bar was our go to place before and after dinner. The bartenders were fantastic. Cons: As with every cruise, nothing is perfect. The same with the Edge. They need to have one more bar option. The champagne bar was always over crowded, the martini glasses were the smallest I have ever seen. People just didn't leave the bar area so seating was very hard to get. The Casino Bar was good, however, they offered no specialty drinks. The Sunset Bar was not used most days and nights due to the weather. Too many high end stores, almost no one in them during the whole cruise. The Magic Carpet was fun but again because of weather not used very much. Disembarkation at Southampton was great. We carried off and went from our cabin to the port in less than 20 minutes. All in all a most wonderful cruise vacation. Again, loved the Edge. Read Less
Sail Date April 2019
We took the transatlantic re-positioning April 2019 in a deck 11 inside cabin to get plenty of time to see and experience the ship. For us, Celebrity always had very good food, genuinely friendly and professional staff and great ... Read More
We took the transatlantic re-positioning April 2019 in a deck 11 inside cabin to get plenty of time to see and experience the ship. For us, Celebrity always had very good food, genuinely friendly and professional staff and great entertainment; whilst always sailing in really clean and well maintained ships. The Edge has definitely not disappointed. I have to take my hat off to Celebrity; they have thought so carefully and taken to a wonderful new dimension, so so many aspects of ship design; that this review won't have the space to cover them all ! Some of our favourite were an excellent cabin [We had an inside] with a great spacious shower room ( the best shower experience ever on a ship in 30 years - really ) super LCD TV, plenty of varied deck space with never a problem finding a lounger, even on the best deck days. There is a great sense of space on this ship and the best dedicated(and interesting) walking and running track we have seen anywhere afloat so far. The food was consistently very good to excellent with really great varied restaurants included and speciality dining options,the later are definitely worth booking in advance as a package. [ We took a package of four and went to Eden twice] We particularly enjoyed Eden, Le Petit Chef experience[a marvelous one off] and Fine Cut steakhouse. The new Atrium and and Coffee/drinks space is really super with amazing staff coupled with great singers for a really nice pre or post dinner experience. The new show theatre and visual staging shows and entertainers were amazing with genuine standing ovations nearly every night. The ship is really easy to get on and off with multiple lifts to the purpose built spacious disembarking area. It took us only 12-15 minutes to get on-board at Fort Lauderdale and the new check in process appeared to work well. Celebrity and it's design teams have undoubtedly, we think, done a marvelous job and it's all delivered by what continues to be, in our view, the genuinely friendliest staff at sea who, with the great new ship, made for a really enjoyable cruise. Read Less
Sail Date April 2019
We booked this cruise because we wanted to try out the Celebrity Edge from Ft. Lauderdale to Europe. We were planning to leave the ship in Le Harve, France for a river cruise to Normandy, and saw this as an opportunity to easily travel the ... Read More
We booked this cruise because we wanted to try out the Celebrity Edge from Ft. Lauderdale to Europe. We were planning to leave the ship in Le Harve, France for a river cruise to Normandy, and saw this as an opportunity to easily travel the Atlantic. We got off in Le Harve the day before the ship sailed to Southampton. First of all, I read the other review of the Edge Transatlantic, and I am thinking these people were not on my same cruise. To make a big deal over shampoo or sounds in the wind, give me a break! The ship is beautiful, had great service, great dining, great entertainment, and a relatively smooth sailing. I have been on many ships, including three trans Atlantics, and did not experience rough seas on this sailing. Maybe those people on the top decks should have been down on Ocean View cabins like me. We know better crossing the ocean. Our cabin was on deck three near the front elevator. The only criticism I have for the cabin is having to walk the length of the ship every day to get to dining. The restaurants were at the back of the ship and we were on the front. It was near the theater. We liked the idea of being able to eat in 4 different restaurants every night and had no problems making reservations for early seating. The service was excellent and food choices plentiful. The buffet dining in the cafe was not good at night. There was very little choice, the same menus, and not as good as other ships we have been om. The shows were great. We especially loved the first night entertainment of December 63 which featured Frankie Valli and the Four Seasons music. They had lovely voices, and a high energy show. Lorraine Crosby one night did a terrific show of Queen and other rock music. Every night there was entertainment in the theater. I did not particularly like the Celebrity production shows. Also they featured lectures, extra shows, and other events during the day. We knew that there was no library on board, so we brought digital books with us. The ship provided a restaurant every day for games to allow people to play. i took advantage of this by hooking up with fellow cruises to play cards on sea days. My husband liked the fitness area and said it was very modern with lots of excellent machines. He never had to wait for one the whole cruse. The shops were too high end. Not everyone needs expensive jewelry and watches. They were empty and I missed the typical sales that most ships offer. None were available. I think Celebrity will have to rethink these shops for most cruisers. The ship excursions were typical, my only criticism was the day in Lisbon where we had a very poor excursion with a poor tour guide. It was one of the worst tours we ever were on. It did not help that it was raining all day. The other days were sunny but cooler with better tour guides. We did not have many ports to visit on this itinerary. It is a waste of money to book a high verandah cabin crossing the Atlantic. We know this so we booked an outside cabin which was more than comfortable. Our cabin steward, Garvin, gave us excellent attention. I would highly recommend the Edge. We booked another Celebrity cruise on board for next year and think highly of them. This was one of the best cruises I ever have taken. Read Less
Sail Date April 2019
We chose this cruise to go on the new ship and have quite a few days at sea. Everything about it was near perfect. Embarkation was very quick in Ft Lauderdale, about 15 minutes after we arrived at the terminal. We were allowed to go to ... Read More
We chose this cruise to go on the new ship and have quite a few days at sea. Everything about it was near perfect. Embarkation was very quick in Ft Lauderdale, about 15 minutes after we arrived at the terminal. We were allowed to go to our staterooms fairly quickly (the attendant was still working in ours but we dumped our bags and went to have lunch). We loved the aqua class stateroom with the infinity balcony; wonderful to be on a brand new ship! We mostly dined in Blu, the aqua class restaurant. We had fantastic service. always got our same great waiters and generally our same table for 4. We thoroughly enjoyed the quality of the food and smaller portions of healthier food, but we never went hungry. We don't usually do sit-down breakfast dining on cruises but did several times on this ship due to the quality and prompt service. Lunches and breakfasts were good in the Oceanview cafe with nice variety; loved the pizza too! We did the Steakhouse specialty dining (good but not much better than what we got in Blu) and the rooftop grill (fun and plenty of food; nice to be outdoors when it is not windy and cool, which it was many nights on a transatlantic). Besides the restaurants, overall staff and service was good. The Martini flight was fun and an amazing demonstration. Only regular complaint about Celebrity is that if you ever need guest services, they don't answer the phone and there is a long line at the desk many times. Eden (which came with a lot of hype) was not as expected. It is in the back of the ship and lower deck so suffers from the engine rumble. The entertainment was pretty strange, although we did enjoy the food and presentation specialty dining - it was unique. It did not have the tropical ambiance at dinner as the sun was out past 9 and there is a lot of glass. They do serve lunch (excellent reuben panini) if you want to get away from the crowds. Only downsides we saw with the ship: no top deck indoor lounge like at the front of many ships. The only way to get a view out the bow is to go through the spa to a small outdoor area on the front of the ship. Many high end shops so very little shopping was being done. And a few bugs to be worked out or tweaks to the next version of the Edge. Entertainment was good although would have been nice to have another cast production show on such a long cruise. Comedians were decent as were most of the musicians. We did not do many other activities other than poolside exercise and did our own thing in ports or with private excursions. They had trivia about every day as well as other activities if you want to divert from poolside reading. The spa was really nice with the different type of thermal and salt rooms, the rain garden showers and heated tile loungers (sometimes a battle to get one in the afternoons). Loved the multi-level jogging and walking track with no steps!! Thoroughly enjoyed Bermuda, the Azores, Lisbon and Bilbao. We did not get off in Le Havre, France as had seen D-Day beach areas previously and most things were closed in Le Havre as a Sunday. Self disembarkation in Southampton was a breeze as you had to check in with British customs officials onboard a couple of days before we disembarked. Read Less
Sail Date April 2019
I chose this cruise as my first Transatlantic crossing and first time on Celebrity. I've been on 59 other cruises, so I consider myself well versed and know what I'm looking for in a cruise. It's easier to list my LIKES and ... Read More
I chose this cruise as my first Transatlantic crossing and first time on Celebrity. I've been on 59 other cruises, so I consider myself well versed and know what I'm looking for in a cruise. It's easier to list my LIKES and DISLIKES rather than ramble on so here it is: LIKES 1) Small ship.2000 passengers 2) Friendly working staff members 3) Nightlight in bathroom 4) No towel animals DISLIKES 1) Poor embarkation. One big mass of slow moving passenger lines with few employees checking in. Most talking or on the phone. 2) Inadequate public bathrooms. One urinal on average is not enough with an older crowd. Many bathrooms dirty and not working. 3) Two broken ice machines in cafe for the entire 14-day cruise. 4) Poorest quality of entertainment I've ever seen. 5) Segregated dining and lounges for select guests only. 6) Not one good movie offered at outside theater. Most old people not into animation, violence. Try oldies and musicals. 7) Smallest portions on entrees I've ever seen. I counted eight rigatoni pasta on my dish. 8) No orange or grapefruit juice at breakfast buffet unless you were willing to pay $3.50 until last 2 days when it was free. 9) No Christian service on Sundays but a Jewish service each Friday. 10) Don't be first in line for breakfast or lunch buffet. Everything is fresh from the fridge and cold. 11) Smallest, thinnest washcloths and towels I've ever seen in a suite. 12) Poorly written Daily paper. Mistakes prevalent each day. No mention of weather predictions. 13) Poor handling of shore excursions. Everyone had to go through the entire Celebrity Theater, up onto the stage to get stickers for buses. Tickets should have been given out in the theater hallways after a tour number has been called. 14) Not one tour bus offered a restroom. 15) Excursions returning after 2:30 PM found the buffet was closed. 16) Who in their right mind would pay $25 each for a photo? 17) Unfriendly officers. Not one ever spoke to us or smiled. Hardly ever seen. 18) No final bill delivered to stateroom on last day of cruise. 19) Only one announcement per day at 9:45 AM by a captain we couldn't hear or understand. 20) Few if any daily activities for seven sea days. Read Less
Sail Date April 2019
This was our first trans Atlantic. We had 7 sea days in a row. We lost one hour every night due to the time change. The good part was we had 7 days of the calmest water ever and sunshine every day. The bad part was that there was ... Read More
This was our first trans Atlantic. We had 7 sea days in a row. We lost one hour every night due to the time change. The good part was we had 7 days of the calmest water ever and sunshine every day. The bad part was that there was nothing offered that didn't include a sales pitch during the day unless it was trivia or bean bag tossing. After the 2nd day at sea we were flat out bored. We also noticed the lost hours and were more tired. We liked the sit down breakfast in the mornings and the service and food were great. Lunch got very repetitive and half the space was either Chinese or Curried dishes. When they did offer chicken or beef or pork, it was so dry that it was hard to chew. Salads were always fresh. Pizza was also good. Dinner at night went from excellent pork chops and pork tenderloins to terrible brown stuff they called steak. There was NO LOBSTER dinner. Sometimes, we just ate salad and appetizers. Desserts were some kind of jello and cake mixture. The crème brulee was good. The food and bar service was quite good after we found our favorite bar staff and favorite waiters. The room steward (Made) was very helpful and always smiling. Several of the dining crew seemed bored with their jobs and were talking among themselves instead of talking with passengers. We did not see the officers mingling with any passengers. At the Cruise Critic gathering - they lined up and were introduced - and promptly LEFT! It lasted 5 minutes! How poor! Fortunately, there were 2 people on board that were willing to step up and give a lecture about the lives of the US presidents and their wives. A BIG THANK YOU to Bill and Sue Wills! They did several lectures but they were not sponsored by the ship and you had to know about them from Cruise Critic in order to get the time and place. The production shows were very good. The comedians were actually funny. Some of the singers were screamers so we left. The ship is older and showing her age. Everything was clean, but our shower had some rust and the balcony door shimmied if it was windy and they had to shut off the water twice during port days to fix plumbing things. One of the minor annoyances was the lack of a drawer under the desk, and a lack of shelf space. There were 5 drawers and that would have been plenty for 7 days, but for 14 days - it was not enough. Ports were less than exciting. Madeira, Cadiz, Alicante and Malaga all looked alike. I guess we should have expected that, but after you see 2 or 3 forts/castles - we were done. Read Less
Sail Date April 2019
On our last cruise we experienced a further deterioration on value on Celebrity cruises. Since last September, our last cruise on the same ship, beverage packages allowances have been altered drastically. With the standard liquor package ... Read More
On our last cruise we experienced a further deterioration on value on Celebrity cruises. Since last September, our last cruise on the same ship, beverage packages allowances have been altered drastically. With the standard liquor package no more cappuccinos and fresh juices are allowed. The beer selections has also been cut. In the Dining Room the food was up and down. Often we had cold food and the service staff had to many tables. They tried their hardest but the waits between curses were very long. Portion size of the meals are all over the place, some to large some to small. No more lobster nights on Celebrity cruises. Entertainment was mediocre and not enough on the see days, In the passed much more was offered, For what we paid it was a let down. Value has decreased dramatically. Celebrity is, or maybe was or preferred line. It's time to give the others a try. Read Less
Sail Date April 2019
We have sailed Celebrity a lot and this is one of their poorer efforts. Even when we sailed Infinity a couple of years ago, it was better. The sad thing is that I don’t think they realize how their niggling little economies and ... Read More
We have sailed Celebrity a lot and this is one of their poorer efforts. Even when we sailed Infinity a couple of years ago, it was better. The sad thing is that I don’t think they realize how their niggling little economies and deteriorating customer service are taking the Celebrity experience from “Celebrity” to “No name.” Embarkation was sub par at 45 minutes. These things can happen. What I will complain about is the usual chaos once on board. Why does every sailing start off like the crew has never done this before? It seems to be the standard in the industry and I think I have figured out why. The reason you never get assigned to the right dinner seating time and size of table, and why the bed configuration is usually wrong, is that they don’t even look at your requests, just sign you up for whatever is handy and you can change it if you want to bother. This isn’t just Celebrity, it’s every line we have sailed. If there is a line that gets these things right (and it shouldn’t be so hard) I would love to sail with them. Infinity got all of these wrong, beating the industry average in a negative way. The maître de, however, was “unable” to correct our seating on the first day. What the heck? Is nobody able to fix a simple error? So, on the second night, we showed up not knowing where our table was, though we knew the number by then, and had to wait almost twenty minutes while the girl at the deck talked on the phone and didn’t admit a single customer. We gave up in disgust and went in and found our own table. Not very professional, Infinity. There were some wonderful things about this ship. The heating and air conditioning worked perfectly which is always a nice surprise. The bed had a sheet above the duvet. The bed and pillows were quite comfortable. The steward, Esther, was excellent, as was the waiter, Charlie. There were some live plants around the upper decks, a nice touch. There were more and better choices on the tv. There was live classical music. (Also some unfortunate vocalists!) Since the nightlight is so bright, I appreciated the adjustable closer on the bathroom door. These factors would have made a big success of most cruises, but Infinity found other ways to go wrong. Though the food was generally better than average (lamb and beef consistently excellent), the menus in the MDR have gone downscale. The only lobster seen was a sad, nasty risotto on formal night. Lobster has gone from full to half a tail, to whatever sorry excuse for lobster in that risotto. A more serious economy was the discontinuation of Room service. You can still get a very limited menu of breakfast but that seems to be it. “Celebrity” passengers expect room service. The daily newspaper also is gone “to save the whales” we were superciliously informed by the front desk, though one wonders if the whales need forest habitat. The amount of paper that was subsequently wasted inviting us to “art”shows, the casino, drinks packages, etc could have made a lot of newspapers. She also said we can get the news on tv, but only American news exists on American channels and we like to keep up on Canadian news. So, alas, she was both snotty and wrong, which was the way the front desk was every time we dealt with them. When asked when we would actually arrive in Madeira, when land was still not in sight a half hour before the scheduled landing, we were icily told that it would be at ten, “as scheduled” as if we couldn’t read. Needless to say, we were well over an hour late. Why not just answer the question pleasantly and honestly? Later when we asked about “changing” the tipping distribution, we were told it “couldn’t be done” even when I showed her the item in the “Today” reminding passengers to do just that. She couldn’t think of any way to achieve it so we ended up cancelling all tips and paying the same amount out in cash to those we wanted to thank. We had to suggest it ourselves, it wasn’t going to occur to her, but she was the only one who wasn’t rude, so I cut her some slack. Another silly way they got it wrong was by not just not giving us “the time of day” (clocks were rarely seen and one on walking deck has been wrong since we sailed her years ago) but weather forecasts no longer appear on tv or Today programme. This would be very useful. We thought that the little flyers on the dining room tables advertising drinks packages were not classy at all. I don’t eat with a lot of scrap paper on my kitchen table, why should it be on my dining room table on board? Wine stewards will never believe that we do not drink, ever, and treat it as a joke, or possibly cheapness or stupidity, which is tiresome. We were also annoyed by “robo calls” from the casino. When we called to ask that they stop (we had just gone to bed; and nearly had heart attacks because family is instructed not to call unless it’s an emergency) the front desk claimed to be astonished that vacationers might not want phone solicitors offering them free chips in the casino, or whatever it was. To be fair, the calls did stop at that point, but my goodness! Elite status is worth less and less. The breakfast is now a “coffee”. It still serves alcoholic drinks, which may do for most people, but I like food, solid food, in the mornings. The internet is a joke. They sidestep complaints about the poor service by only offering all day packages to everyone but elite, who get 90 minutes free. This means that you often cannot get on at all, but then you must sign off, wasting 15 or 20 of your minutes as they charge you for all of the time you ar trying to get on or off. By the way, your password must be six or more characters long, though you will never see the tiny instruction to that effect on a phone screen, or even an iPad. As a diabetic, I confess I did worry about the supposedly gluten free AND sugar free offerings as they looked and tasted identical to the regular ones. I eventually noticed that sometimes there was tiny print in the corner of the labels saying which of the two an item was. Supposedly they subscribe to a program called Dine Aware, but I couldn’t see much about it on the net. I would suggest that diabetics do more research before booking. There are nice new doors onto the walking deck, but they stick and can be hard to open even with no wind, and our balcony door would not slide in the tracks and had to be dragged. Presumably these things will be addressed when it goes into drydock shortly. What they need to put into dry dock would be the higher level staff. If they had the skills and work ethic of the stewards and waiters (and if there was a walk around deck), I wouldn’t be wondering if I ever want to bother with Celebrity again. Read Less
Sail Date April 2019
It seems much has changed since my last voyage on Celebrity. I’ve probably done a half dozen or more voyages with X over the years, and along with HAL considered it my favorite line. By way of background, I always travel in suites, so ... Read More
It seems much has changed since my last voyage on Celebrity. I’ve probably done a half dozen or more voyages with X over the years, and along with HAL considered it my favorite line. By way of background, I always travel in suites, so have the array of added benefits that this class of passage affords. First, the positives: - The WiFi has become far more affordable, and far faster. - The ship itself, despite many contrary reviews, seems well maintained - The staff remains friendly, helpful, and efficient. The negatives: - The food. Far below prior experiences. Quality of items in the buffet seems more like that I’ve had on Norwegian or Royal C, A long way from what I had come to expect from X. Even the cuisine in Luminae (the restaurant reserved for suite guests) is less than inspiring - some very good, some not so good. - The entertainment in the main showroom, with an exception or two, was way below expectation. - The activities do not seem to be evolving with the times. Granted, this cruise has an older demographic, but the range of activities continues much as cruising was 20 years ago. And I still don’t care for Bingo, art auctions, diamond sales, or karaoke. Read Less
Sail Date April 2019
We picked this cruise as we had never been on a transatlantic cruise. The price was terrific. And we loved the itinerary. The crossing was very smooth, except for one day in between Madeira and Lisbon. When I say smooth, the ocean ... Read More
We picked this cruise as we had never been on a transatlantic cruise. The price was terrific. And we loved the itinerary. The crossing was very smooth, except for one day in between Madeira and Lisbon. When I say smooth, the ocean was like glass. This was terrific for us to do some sunbathing. There wasn’t a problem finding a deck chair ever. Infinity is an older ship, due to be refurbished. However it was clean. The cabin was a little tight, but probably no more than others we had been on. It did have the shower curtain rather than the door, but this wasn’t a problem. Dining was fine. We ate dinner mostly in the main dining room, except we did do the QSine experience, which was unique. We also ate once in the OceanView Cafe, because we just didn’t want to get dressed up and we were tired. The Ocean View Cafe we had great breakfasts and lunches, and the Pool Grill had great burgers. One thing I noted was there was only one place to get the ice cream in the Ocean View Cafe, and their was always a long line. Sometimes the soft serve machine is self serve, but it was also back behind the counter. Consequently plan on 15 minutes or so to get a cone. We only attended a couple of the shows. We very much enjoyed the classical group that played in varying places. I wish they would have scheduled the educational lectures a little later than 9 am. However the main asset of Infinity is its crew. Without fail, each member was smiling and helpful. The first evening in the lobby, we had a little trouble figuring out how to connect to the WiFi. The Hotel Director Vedran Jelavic was one of the crew that was circulating and was able to help us. I was very impressed that he took the time. Also we loved the bar staff at Cafe Al Bacio, Viktoria, Anca and Melissa were our bar waitresses and Elissa is an amazing bartender. My husband had hurt his hip (we later found out he has arthritis) but he had a lot of pain. Marny in the spa helped him with massages, and she suggested Acupuncture which also helped. Read Less
Sail Date April 2019
We boarded the ship in Ft Lauderdale and it was quick and easy. Our Concierge Cabin mid-ship on Deck 8 was a reasonable size, clean and comfortable with plenty of storage for our clothes and luggage. Our cabin steward, as usual, provided ... Read More
We boarded the ship in Ft Lauderdale and it was quick and easy. Our Concierge Cabin mid-ship on Deck 8 was a reasonable size, clean and comfortable with plenty of storage for our clothes and luggage. Our cabin steward, as usual, provided excellent service. The Atlantic crossing was so smooth you really didn't know you were moving. We enjoyed the cruise but feel some things are definitely slipping even in the twelve months since our previous cruise on the Constellation from Singapore to Rome. Some of the main issues were firstly food, especially in the Main Dining Room at night. Choice has become more and more limited and the quality has definitely got worse. On a number of nights I found myself ordering the salmon as there was really nothing else that appealed to me. We went to Qsine one night and whilst it was a fun one-off thing to do you certainly wouldn't keep going back there for the food, it just wasn't that good. Another issue in relation to the MDR was that about 3-4 days into the cruise a few men started wearing shorts to dinner and one night one of them turned up in a singlet top and shorts and was allowed in to dinner. I complained about this (as did a number of other passengers) and didn't see it happen again. There were a few guest speakers on board but they were always scheduled for 9.00 and 10.00 in the morning with the rest of the day given over to sales pitch type of presentations. On the first leg there was a Meet & Greet for Cruise Critic members and this was well attended. On the second leg, however, because there were only a couple of sea days, Celebrity held it on the first night at 7.45 pm. I realise it was a bad time for many people but it was rather embarrassing when only eight Cruise Critic members turned up to be greeted by ten Officers and crew. Over 50 people had signed up for this and it was very bad form that so few actually turned up. We had a booking for a Specialty Restaurant at 8.30 but still managed to attend the M&G for half an hour and I'm sure others could have done the same. Overall, we enjoyed the cruise and would definitely sail with Celebrity again as it is still one of our favourite cruise lines. I only hope they don't let their standards slip further. Read Less
Sail Date April 2019
We have sailed Celebrity many times as well as other lines. Embarkation- SLOW. Priority included so many, plus AQ etc. There were over 900 Elites and above on this sailing. So everyone had priority. Took about 45 min. Stateroom 1141 ... Read More
We have sailed Celebrity many times as well as other lines. Embarkation- SLOW. Priority included so many, plus AQ etc. There were over 900 Elites and above on this sailing. So everyone had priority. Took about 45 min. Stateroom 1141 - AFT facing the wake on 11. Overlooks the sunset bar. (1 of 5) Oversized balcony is lovely. Under the overhang you cannot be seen from below or above. Once you step fwd--those on deck 12 can see you..and of course those eating downstairs/at the bar. View is outstanding. As an AQ cabin it still has the body jets/shower tower. Do not know if that will disappear during the revolution. Storage is a problem in the cabin. In the bathroom (as this is an old M class ship) there is no tower of shelving like S class. Nor is there the over the bed storage like S class. Stateroom NOISE was terrible. A daily problem with the movie tracks from the deck 12 venue. We and those on the cabins on either side of us regularly had to call GS to have them turn down the volume. There was also the issue of a female singer who thought herself on stage" as opposed to background vocals. Her "midi" which provides the thump thump was so loud that if she was performing (1pm/3pm/5pm daily) and a movie was running above (Jurrasic Park for example) then we couldn't hear eachother speaking. We were driven in and off our balcony on every sea day because of the noise. Stateroom Location-- easy to reach Blu via the back elevators. Easy to drop downstairs 1 floor for breakfast. Another problem besides noise is that people use the stairs/cut through to mid ship and often don't close the hall doors...or the air flow slams them shut. BLU Outstanding service apart from a terrible wine steward. The Maitre D runs a great restaurant and the servers are on top of their game. The wine steward was arrogant and ill prepared. He was also rude and offensive when we didn't attend his (FEE based) wine pairing. We had to get the Maitre D and head Wine Mgr involved. BLU food--often very good. Several times we did order parts of the meal off MDR menu. Easily done because being M class ship and kitchen/s dining room location. BLU staff does an excellent job to make everyone feel welcome and appreciated. We much prefer the smaller venue. Wine Cellar-- slow poor service... often very overwhelmed as this bar gets tapped for the dining rooms as well. Its a pass through. It was often empty--and still poor service Martini Bar-- Busy. Great service. Nice location and view. Entertainment- Several bands/groups were excellent. This is sailing dependent. The shows are corporate and run for a couple years a piece. Ocean View. Service and food always good. It is a BUFFET so it is just fine and never "excellent". Plenty of choices. Having the ice cream bar on one side and the small Al Bacio on the other to order specialty coffees is handy. Al Bacio-- always a pleasure. We did think some of the desserts were lacking compared to other sailings. Not sure how this happens when the menu is corporate. Ship overall is showing wear and tear. And layout/design shows its age...(M class) as ship designs have varied over the years. Noted wear on upholstery in the theater, stairwells etc. That said it was nothing that was outrageously egregious. PAX On this sailing the avg age was OLD Older and Oldest. Generally very old. We did see a couple of families with young children. (VERY well behaved) Silent Disco--super popular and heavily attended. Stage shows--packed and well received. Bridge/Games in Blu-- packed (many sea days on this sailing) Gym and Spa- the gym was often packed and sometimes people were just sitting on equipment... "stretching"... Used the PG once. Have to say that we wondered about how clean the tile is--with people sitting on it without towels. Spa staff was not overly helpful and they were pushy for sales which is a bummer. Enrichment--Behind the Podium. Excellent speaker -a MD who combined history and medicine--looking at interesting world events. The other speaker's background and subject matter was of no interest to us...and we never attended hers. Captains Club events. Several nice events over the course of 2 weeks including cocktail event, tours etc. One bummer was a "wine tasting" event. according to the Head Wine Mrg..60 RSVPd and more than 120 showed up. IMHO they should have only taken in those that RSVPd. To at the last minute set up for that many more--and with no verification of who they were/if they had RSVPd etc..it made the event for everyone far less appealing. Ports of Call-- Madeira, Lisbon, Cadiz (Seville), Malaga, Alicante, Barcelona. We did private excursions in Madeira and Lisbon. We did DIY in Malaga. Then a private bicycle tour in Alicante and then in Barcelona we had a tour with transfer to our hotel. We stayed in Barc for 3 days post cruise .Cadiz-Seville: Did a ship tour in Cadiz (Seville) that was an absolute disaster. It was supposed to be a "small group" tour. What made the day go so poorly was in large part to the very very very bad way Celebrity disembarked people for the tours. There were MANY who needed mobility assistance and then 100s trying to get to their tours/buses. We didn't actually get to our "small group" bus for 90 min PAST the time we were to leave for Seville. It was so bad that Celebrity made amends by discounting back a portion of the fees. Debarkation- super super simple. We believe got misinformation telling us that we (doing self assist) MUST get off the ship super super super early. We did. No lines. However we then had to sit outside waiting for our tour for almost 2 hrs. Given the way the traffic (pax etc) came out off the ship over the course of those 2 hrs.. I think we could have easily walked off with our small carry on/roller bags with no problems. 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Sail Date April 2019
Reading the reviews about the Infinity made me a little concerned about the age of the ship being we were doing a transatlantic trip 8 days at sea and ending up in Portugal and Spain.I cannot understand how some people can complain about ... Read More
Reading the reviews about the Infinity made me a little concerned about the age of the ship being we were doing a transatlantic trip 8 days at sea and ending up in Portugal and Spain.I cannot understand how some people can complain about this ship. The trip over seas was exceptional the ride smooth and the staff wonderful. I cannot begin to say how wonderful the experience was. I think if your looking for problems you could find problems on any ship but if you go to enjoy yourself and the company your with then you can enjoy whatever ship you are on. Our room was spotless and our room stewart, Sergio, was the best, always willing to do anything we wanted and always doing it with a smile. We have done many cruises and we don't go on ships looking for things to complain about, but look for the good things..Our day consisted of Sergio greeting us in the morning then we would go up to the 10th floor for the breakfast buffet or down to 4th for a sit down breakfast. Each day we would play cards or join what ever activity offered for entertainment for the day. Lunch was always at the buffet which they had plenty to god food to offer for any appetite you felt like having. Then onto dinner WOW we never had a bad meal all 14 days. Marteo and Mart were great waiters on the 5th floor. My husband loves to eat and whatever he wanted it was given to him with a smile. Then onto the entertainment at night, the shows were outstanding we went to all of them. Then onto the casino which I have to say I won and came home with money..overall if your hellbent on finding problems you will, but really try hard to enjoy a wonderful trip on a great ship the infinity still has a lot of life in her even though she is old..we love it from beginning to the end , fantastic. The excursions were not the best..we had six stops and I would say out of six we four that were halfway desent..Hop on Hop off buses were not so good. Read Less
Sail Date April 2019
Folks have already written about different aspects of this 14 night cruise so I want to highlight just two- the very FUN Activities team headed by Brittany (sp? I hope right), and the wide variety of live entertainment My wife, Sue, and ... Read More
Folks have already written about different aspects of this 14 night cruise so I want to highlight just two- the very FUN Activities team headed by Brittany (sp? I hope right), and the wide variety of live entertainment My wife, Sue, and I are PARTICIPATORS; we dance, we play every trivia, attend every game and contest and see every single live entertainment that is offered. Heck, we want to get the most for our money. We both felt this activity team was one of if not the best we have come across. Brittany, Shirly, Ari, Chico( if I forgot to mention someone, I apologize) made simple trivias, silly contests and karaokes seem like entertainment events. I saw Ari take a simple Jenga contest between the crew and cruisers and turn it into what seemed like the most fun Olympic event of earth. Seriously the warmth and fun emanating from them could be felt--and we spent a LOT of time with them, especially Brittany and Shirly. Carlos was a great leader for the group. Live entertainment abounded (although there was no piano bar, darn)...two dance bands, a guitar and singer duo, solo guitariest, string duo, special gigs by the orchestra, and even a cruiser choir, which took a lot of time and committment from not only the cruisers, but the production show musical director. Thirteen live acts at night-comedy, magic, a mouth dropping arial act, solo entertainers, three production shows - the iBroadway which we saw twice. Plus there were five afternoon live shows. Sure we liked some less than others, but we were willing to experience them. I will add that we enjoyed the buffet better than the dining room. Of course my wife was disappointed with the small lobster dish in the main dining room (heck on our next ship we had NONE), but I had a very delicious beef Wellingon. Finally this will be a cruise we will remember as we are the couple mentioned by TXrangegal in an earlier review who made the presentations of US Presidents and their wives to our group of history buffs, I guess you could say. The cooperation we got from the staff was outstanding and we could not have done it without the event manager working hard for us. LOVED the many sea days and hope to save enough money for an even longer trip with more days at sea. Met so many fun people playing the trivias and contests, whom, although we will never cross paths again, this moment of brief intersection will always be remembered. Read Less
Sail Date April 2019
We enjoy transatlantic cruises and this one had a nice itinerary with British and Irish ports. The ship is in very good condition, and our balcony cabin was very nice and spacious. The food in the main dining room was good, but not great; ... Read More
We enjoy transatlantic cruises and this one had a nice itinerary with British and Irish ports. The ship is in very good condition, and our balcony cabin was very nice and spacious. The food in the main dining room was good, but not great; the buffet lunch was good, but many of the selections were repetitious. Our biggest complaints were the uninspired musical performances in the various lounges (with the exception of the jazz combo) and the poor “enrichment” speakers—not too exciting to hear an hour lecture about whales! Also, the lounges were overcrowded—probably because of the lack of interesting activity on the ship. And can we please stop with the loud exercise sessions in the centrum section—they belong in the gym or out on deck. Don’t know if Celebrity is cutting back, but this was as dull a transatlantic cruise as we have ever taken. The Captain was similarly dull, and he and his officers were invisible throughout the cruise. Read Less
Sail Date April 2019
This itinerary suited us. We had been wanting to do a crossing and we used to live in the Azores, so it was perfect for us. We were not sure how we would feel about six days at sea, but they were awesome. The ship was clean, crew ... Read More
This itinerary suited us. We had been wanting to do a crossing and we used to live in the Azores, so it was perfect for us. We were not sure how we would feel about six days at sea, but they were awesome. The ship was clean, crew everywhere taking care of things. Never had to wait for a drink or any other service. The crew at the coffee bar were especially nice, and hard working. We tried specialty dining for the first time ever, we bought a pre-cruise specialty restaurant package. We only ate in Tuscan, it was wonderful. Blu was great as usual. My only complaint about any of the restaurants is that the tables are too close. At our table for two, it usually ended up as a table of six with two couples nearby on both sides. The staff did note that we liked to to be off from the crowd, and since we were willing to give up window views, they did seat us off in a corner and only put folks around us when necessary, We appreciated that very much. The ports were great, Ponta Delgada was beautiful. Cobh was quaint and Liverpool was surprisingly nice. Ponta Delgada and Cobh were overnight stops and we really liked that. The officer crew was very visible and friendly the entire cruise. For us, this cruise was perfect, we had a blast...in fact we have already booked the Reflection’s return crossing this November. Read Less
Sail Date April 2019
We loved being on the ship longer and having more sea days. We were in a sky suite which was most comfortable. We enjoyed eating in Lumina each night and spending time in Michael's Club. I need to be gluten free and I was so well ... Read More
We loved being on the ship longer and having more sea days. We were in a sky suite which was most comfortable. We enjoyed eating in Lumina each night and spending time in Michael's Club. I need to be gluten free and I was so well taken care of, even having gluten free scones in Michaels' Club for the afternoon tea. The ship is beautiful..this was our fifth cruise on it. The staff is amazing and so willing to help in any way. We celebrated my husband's birthday and our anniversary on the cruise. Murano is our favorite specialty restaurant. Their service, as well as all the service on the ship, is exceptional. We enjoyed meeting and being with the Cruise Critic members, being in the meet and greet, slot pull, book club, and other activities. The shore excursions I took were mostly arranged through Cruise Critic members before the cruise. I do not recommend the ship's excursions. It is a huge bus filled with people, some of which find it difficult to get on and off the bus, and some who are late arriving back to the bus while everyone waits, etc. We took one excursion to Kinsale with the ship's excursions,, which was four hours long and we spent three hours on the bus. I was disappointed to only have 45 minutes in Kinsale, which is why I arranged the excursion. I complained when I got back to the ship and they would not refund any of our money. What a waste of our afternoon! The entertainment was good. The speakers were disappointing, as we have had very interesting ones before on our transatlantic cruises. I loved the ports. The Azores are beautiful, the Beatles tour in Liverpool was my favorite, and visiting Cobb, Cork and Dublin where my family originated from was so interesting. All in all, a super cruise! Read Less
Sail Date April 2019
We wanted to end up in Dublin as one of us has a relative there and wanted to visited . We had not seen them in about 9 years. The cruise itself was excellent. Progressive Trivia was a big draw. We finished in the middle of the pack ... Read More
We wanted to end up in Dublin as one of us has a relative there and wanted to visited . We had not seen them in about 9 years. The cruise itself was excellent. Progressive Trivia was a big draw. We finished in the middle of the pack but made some good, new friends. George Latrou was the captain and Simon Akinwolere was the cruise director. Both were excellent as was the entertainment and the amount of acivities. The staff service was particularly excellent. We started with early dining but found it too early plus we didn't like the location of our table. We switched to Anytime dining and found it to be a great decision. Our waiters were fighting over us to wait on us. The orgnization of the crew staffing Anytime Dining was impressive. They communicated with the Matre'd as to when used tables were reset and available for new diners. Very impressive and a great plus for us. Read Less
Sail Date April 2019
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