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8 Helpful Votes
Sail Date: November 2018
We were very excited about this cruise and choose celebrity with its great reputation and with this ship having so many sea days we wanted to make sure we had great food and great entertainment... we were in an aqua spa suit with balcony ... Read More
We were very excited about this cruise and choose celebrity with its great reputation and with this ship having so many sea days we wanted to make sure we had great food and great entertainment... we were in an aqua spa suit with balcony and on first impressions although it was dated it was very clean so we were happy well this didn’t last long... our room was above the main buffet so it was noisy and constantly smelt of food and the overwhelming strong garlic smell that stuck to our clothes and was in our room and throughout the corridor was sickening... the main buffet served the same everyday just changing the meat, the man carving the meat would just pick it up with his hands and chuck it on your plate even though he was wearing gloves it put you off eating it he was very rude and he had an argument with a guest because he manhandled his food so bad half of it miss his plate, it was like being served in prison...I always eat fresh vegetables at home so much to my shock and surprise to find them serving only frozen vegetables in the buffet they were tasteless and soggy quite frankly vile... I can confirm it was frozen veg as every day we saw a member of staff walking through our corridor with bags of frozen veg taking it down to the buffet... there was a particular group of people that spend all day and all night in the smoking area getting drunk which is fine until they were so drunk they were swearing shouting racist remarks being rude to the bar staff chucking rubbish and bottles all over the floor and upsetting many guest around them... where was the ships security why were these people aloud to carry on... if i had been told for 3 days of this cruise the outer decks would be shut down and lighting turned down for safety because of pirates I would have never booked this cruise, this also ment if you had paid for a balcony you couldn’t go on it the lights had to be off curtains shut... our room was difficult to get to and from with the amount of areas shut down on the ship and I saw many elderly people struggling to get to there room in the dark and getting lost in fact we helped a few and we don’t even work on the ship... entertainment well if you can call it entertainment was diabolical the best singer I saw on that ship was a guest getting up to sing in karaoke, the shows were so amateur that it was embarrassing to watch I never saw any to the end cos it was awful, celebrity need to take a leaf out of Norwegian books they had amazing shows, they charge 25 dollars per person to play deal or no deal I know other ships charge 20 dollars, the only good thing the entrainment team put on was the silent disco... tv channels consist of all about celebrity cruises a bit of sport and news channels if you want to watch a movie you pay 15 dollars that’s of course if the movie can download now even though they are charging you 15 dollars to watch a movie in your room you can watch some of them films for free in the outdoor cinema total daylight robbery on celebrity’s behalf... also opposite the coffee shop you can purchase ice cream at a cost but you can get the same ice cream in the buffet for free how can you charge people in some parts of the ship and have it for free in other parts of the ship... daylight robbery... the internet is massively over expensive and we need it for my husbands work but over half the time it didn’t work...When we got on the ship we brought a drinks package included soft drinks and alcohol much to our surprise half way through our cruise the had run out of coco cola, Nescafé and other brands not exceptable celebrity especially when it was at the start of the sea days so you had to wait till the next port before they could stock up again and even then there was still beverages unavailable... we wanted champagne with our dinner in the Italian restaurant which was the only nice meal we had they had a long list and we know that’s not encluded but we wanted a romantic night and were more than happy to pay for champagne the only good one they had was Cristal how can you run out of champagne...me and my husband got tummy aches and sickness along with a lot of other guest whilst on this ship, the only time We enjoyed ourself was when we got off the ship in Tormina and Petra... when we docked in Abu Dhabi we changed our flight and came home early because we couldn’t stand to be on this ship a moment longer I can honestly say our bad experience with this ship has put us off cruising for life I certainly will never book with celebrity again Read Less
3 Helpful Votes
Sail Date: November 2018
The holiday was part of my wife's 80th birthday celebration. Having been several cruises with other companies we wanted to try out the Celebrity Cruise line. Also we had never before been through the Suez Canal. We spent a few ... Read More
The holiday was part of my wife's 80th birthday celebration. Having been several cruises with other companies we wanted to try out the Celebrity Cruise line. Also we had never before been through the Suez Canal. We spent a few days in Rome (a city we are familiar with) before the cruise and then a few days in Dubai (a new experience) at the end. Seen it now - wouldn't go back! The ship was very good (maybe a little bit tired) but the cabin was excellent and the organisation and staff first class. We old folks took part in lots of on-board activities and particularly enjoyed the entertainment - especially the very informative lectures. The upstairs buffet was very good but unfortunately the main dinning room not so. Many people complained about the slow service and on occasions the piped music made conversation impossible. I've never had such a bad crepe suzette. Would we go again with Celebrity ? Well, maybe. While we can perhaps afford it, I'm never comfortable feeling I'm being "ripped off". The excursions were well over priced; $300 up front for gratuities plus 18% on all drinks (come on !!) and $530 for Wi Fi - even the ship's comedian thought it was a joke. Don't get me wrong, I'm not complaining, we had a great holiday - thoroughly enjoyed it. However, our two immediately previous cruises on TUI Discovery and the Allure of the Seas were equally good, if not better value for money. Celebrity Cruises are good - but not as good as they think they are. Read Less
3 Helpful Votes
Sail Date: October 2018
Classic Drinks Package-to 9$ a drink- except not highlighted you pay in full if the included drinks are from cabin mini bar or served with food in cabin, & you pay in full for $5/6 fruit & smoothies drinks from the Spa Bar. ... Read More
Classic Drinks Package-to 9$ a drink- except not highlighted you pay in full if the included drinks are from cabin mini bar or served with food in cabin, & you pay in full for $5/6 fruit & smoothies drinks from the Spa Bar. It's either a drinks package or it isn't, & it isn't. A rip off. Horrendous loud screaming music in the buffet restaurant - turn it OFF! This is not a pleasant dining experience. Gratuities do not get any mention or prominence in the glossy brochures other than in the very small print terms & conditions. Celebrity, why are you deliberately concealing these charges from your customers? Put them up front in your brochures. On Select Dining why are large groups able to advance pre-book tables at the same time each evening resulting in denied access to others until after 8.00pm. They should be allocated to Fixed Dining. The excursions in Israel were probably the best experience we have had in 25+ cruises. Read Less
3 Helpful Votes
Sail Date: April 2018
We booked this cruise because of the itinerary and had low expectations of the ship after reading all the reviews. We were, therefore, pleasantly surprised to find the ship was, in the main, very well-maintained - not as glitzy as some of ... Read More
We booked this cruise because of the itinerary and had low expectations of the ship after reading all the reviews. We were, therefore, pleasantly surprised to find the ship was, in the main, very well-maintained - not as glitzy as some of the newer ships but nevertheless clean and comfortable. Staff (especially our cabin steward) were all extremely helpful and friendly. We did not have a drinks (or any other package) but were never hassled to buy anything. We had thought about a drinks package but are glad we didn't take one as it worked out much better financially for us to just pay for our drinks etc. Food was good without being outstanding. We had dinner in the Main Dining Room each night usually sharing with 4-6 others. There was always a table available (we usually ate about 7.00 pm) and we loved meeting all the different people. We looked at the Specialty Restaurants but none of the food on offer inspired us to pay the extra amount. Entertainment and guest speakers were hit and miss. Some shows in the theatre were excellent, others we just stood at the back for a few minutes and walked out. Guest speakers were the same - one was very entertaining and informative, the other two quite boring at times. The biggest negative with Celebrity is that they don't have self-service laundries on their ships. On a 30-day cruise this was definitely a nuisance. We had some laundry and a few items of ironing done by the ship and also did some handwashing ourselves but it would be so much better if they had a laundromat. This was only our second cruise with Celebrity (we were on the Reflection just after she was launched) and whilst it's not Silversea, Oceania, Azamara etc you're not paying the same prices you woulld pay for those ships and we found Celebrity excellent value for money. If we found a suitable itinerary we would not hesitate to sail with Celebrity again. Read Less
2 Helpful Votes
Sail Date: April 2018
We did this cruise because of the ports .. great ports .. but as soon as you go on board you are offered a glass of champagne but while you may be drinking your champagne you are hounded to buy packages .... drink packages .... specialty ... Read More
We did this cruise because of the ports .. great ports .. but as soon as you go on board you are offered a glass of champagne but while you may be drinking your champagne you are hounded to buy packages .... drink packages .... specialty dining packages .... I did not buy packages because they were very over priced we did go to 2 dining rooms and value for money they were very overpriced .... example glass of red wine was no more than 2cm of red wine in a water glass cost $10.00 .... but the worst is yet to come .... we did 2 cruises .... back to back .... Singapore to Abu Dhabi and then Abu Dhabi to Rome .... the last show in the theatre on the first part of the cruise was the first show in the theatre on the second part of the cruise .... this we believe was all about saving money on entertainment .... and there is lots more .... the buffet on the second part of the cruise where we had 5 days at sea ran out of tomatoes .... banana,s .... and later in the cruise potatoes .... this made the salads look very bleak .... But the worst experience was there safety drill ... there a lot of elderly passengers on cruises and you are asked to go into dining area,s for a period of 40-45 minutes where more than half the passengers are asked to stand .... I am 73 years old and I cannot stand for 45 minutes so I sat on the stairs outside the dining room I was asked to go in the room and I refused on the second leg of the cruise I learnt against the wall at the opening on the other side was a gentleman with a walking stick and he was very distressed I asked one of the staff if they could get him a chair and I was completely ignored .... there facility for safety drill is a shameless and very very unprofessional .... I and many other passengers believe that are putting profits ahead of the comfort and safety of passengers The above points I discussed with customer relations manager Keith Wheelan Read Less
1 Helpful Vote
Sail Date: November 2017
We picked the due for the itinerary and value for money. Rome, Sicily, Athens, Suez Canal, Aqaba for Petra, Muscat, Dubai and Abu Dhabi. Sky suite, deck 6, midships, good location close to where you needed to be. Great feature was that ... Read More
We picked the due for the itinerary and value for money. Rome, Sicily, Athens, Suez Canal, Aqaba for Petra, Muscat, Dubai and Abu Dhabi. Sky suite, deck 6, midships, good location close to where you needed to be. Great feature was that the bed faced to window and not side on as in other suites we’ve had. Good standard of ship and guest entertainers. Luminae great as usual although there were a few night where we had to pick from the main dining room menu. Only thing that we disliked aboard the ship was the quality and appropriateness of piped music when there was no live music or DJ. The music in the Martini Bar which we love was appalling, techno electronic which set your nerves on edge and created a negative ambiance. I can’t stress how bad it was. We requested that they play something more appropriate to the bar and crowd aboard but were told that the music was set by head office in Miami and couldn’t be changed. Every evening we asked them to turn it down.......it was truly awful. Read Less
Sail Date: November 2017
The free use of the thallasotherapy pool and spas were great. Deck chair hogs were not. Smoking was allowed on the far corner of the pool deck and the smell was disgusting. Had to hold my breath when I needed to pass through the area. ... Read More
The free use of the thallasotherapy pool and spas were great. Deck chair hogs were not. Smoking was allowed on the far corner of the pool deck and the smell was disgusting. Had to hold my breath when I needed to pass through the area. Why not have smoking on an open deck where others do not have to inhale second hand smoke? Rude able-bodied passengers occupied the two tables set aside for disabled passengers in the buffet area and staff did nothing to correct this issue. Rude passengers also cut into the front of buffet lines and pushed. Best to eat where you can be served. Cabin was nice with plenty of space to store things and the bathroom had a cabinet with two shelves underneath the sink to store toiletries. Our cabin attendant was thoughtful and efficient. Food in dining room was delicious and the service was excellent. Finally got to see Petra. Was on my bucket list for a long time. Absolutely fell in love with Abu Dhabi and Dubai. I did not leave my heart in San Francisco...I left it in the UAE. Read Less
Sail Date: November 2017
We did noy stay in Rome before departure as we have visited a couple of times before in depth,so we went straight from the airport to the shipwe did not have a great start here as we were told in baggage reclaim to look out on the left ... Read More
We did noy stay in Rome before departure as we have visited a couple of times before in depth,so we went straight from the airport to the shipwe did not have a great start here as we were told in baggage reclaim to look out on the left hand side when exciting missed them they were behind a great big pillar we walked around the arrivals and went back to our starting point luckily for us we spotted a fellow cruiser who waved to us and told us the location of the bags deposit to go to the ship(the airport team had there backs to the exit point talking not doing there jobs).Although we had pre checked in it was slow the coach was held back for some 10mins whole process took about an hour. The ship although we found it clean we also found it tired it was supposed to have had a re-fit earlier this year have a look at the carpet in Main Dining it is filthy and threadbare in parts. The cabin we found to be ok everything worked that we used. We went for second seating dining which we also do all the time when cruising we sat sat down everynight apart from 1 night in the Tuscan for our 40th anniversary of which the ship managed to cock up our Reservation.We enjoy the dining we were looked after very well in the most part found the food to be of a high quality and well presented and very good wines to go with the meals. Sorry we are lazy dont do activities(apart from the Quiz)but we foung that both groups on this ship are the best we have seen on any cruise. Service was of a high standard we did not find any negative issues with this. We used the shore excursions in Athens / Petra we found both of high quality with excellent guides (in fact the athens guide a young girl was the best we have ever had in any sort of excursion while on holiday). We used the shore excursion as well in Oman (Muscat Walking Tour) we did not do very much walking to be honest it was on a Bus we did not think this one was good valuse for money in hindsight we would do the Big Bus tour they did a good deal on Oman / Dubai / Abu Dhabi. Dubai / Abu Dhabi we did the Big Bus both run a shuttle from the boat to the kicking off point downtown. Dubai (saturday) chaotic drop of point is the Dubai Mall exremely busy did the mimimum we wanted to do but that was mainly because of the heavy traffic. Abu Dhabi a lot better traffic around the city a lot lighter if you are tight on time do the mosque. Disembarkation was fine off the boat strangley short of taxis outside and the 2 men running this moved the taxi down the rank so people at the head of the queue were overlooked British / Americans / canadians and Scandinavians sonn showed them the erroe of there ways. We stayed a further night in Abu Dhabi at the Dusit Thani fantastic and well appointed Hotel with a fantastic dining experience it is slightly set back from downtown and is pretty isolated but taxis are very cheap here. In all it came to our expectation we booked it for our 40th wedding anniversary and had a great time we made some friends without having to resort to some on board fancy club. Read Less
1 Helpful Vote
Sail Date: November 2017
We were a family of 6 adults. This was my second celebrity cruise. We were in Aqua class. Disappointed in the cruise. The Suez Canal narrator did not have adequate microphone so he ended up speaking to people as they came up to him. Not at ... Read More
We were a family of 6 adults. This was my second celebrity cruise. We were in Aqua class. Disappointed in the cruise. The Suez Canal narrator did not have adequate microphone so he ended up speaking to people as they came up to him. Not at all like Panama Canal crossing on NCL. We used Aqua class and main dinning room menu- which was nice to have access to. Not as boring as repeats. The entertainment in the main venue was good but the entertainment in the other clubs was not. We attended most of the podium lectures which were good. Physics, naturalist and historical series. It was nice to get an invitation to go to helicopter area for docking. We ordered cheese for our afternoon snack which was far superior to the other offering in Aqua. No extra charge. Room service for breakfast was very prompt. Our cabin steward was always available and helpful. Aman. Our waiters at dinner got our preferences down and we had a table for 6 reserved for us which was spacious and nice. We went on private tours. The Dark Rome tour of the Basilicas and St. Peter's was great. The guides were very learned energetic and enthusiastic. We were able to get tickets to go down to St. Peter's tomb and see the old pagan cemeteries. Contact the Vatican- very limited each day. We were very lucky. On the way up to the main basilica we saw other areas. We also went to the top on the elevator. Would suggest this. You can climb up to the top for additional 300 stairs. We were happy with the elevator inside and out. You ended up where the statues are and the dome inside. To go to the top of the tallet building in Dubai get your tickets in advance. We were dissapointed. A must see the Mosque in Abu Dabi. We did a dune bashing which was fun. I would skip the dinner cruise- too long and you can get a water taxi that goes the same route and takes you to the gold market suick. I did not buy anything but the malls are a nice walk through with the aquarium and the ski slopes. Food courts are very interesting. Like being back in US but the customers were veiled. People were always very friendly. The acropolis is being restored which is nice. Also went to Poseiden ruins. Petra was fantastic and much larger than just the treasury in the Raider's movie. A very long walk. Horses and carts are available. Donkeys also. Hope this is helpful. No problem with pirates. We had some black out dates. Windows and curtains drawn. We did have a Safe Haven drill. Felt very safe. Enjoyed the Captian's talk.Buffet had great variety and was good. The aqua class comes with the Persiean Garden. This was not the same as on our other Celebrity cruise. Dark small and dank. I did enjoy the sauna for the general members off the pool. The gym was visited by my husband alot. The stretch exercises and abdominal exercises were good but needs to be offered more times especially since we had so many sea days with little activiites. They were very popular. I liked the fact that there was no hard pressure sales in the spa when we attended women's pamper day. My sister and sister in law enjoyed the brow presentation also. Our hostess in aqua class was wonderful. She greeted us and was very polite and happy!! She loved her job and it showed. Nice greeting every night. NurseGator Read Less
1 Helpful Vote
Sail Date: November 2017
There's a lot of rust all over the ship. The public restrooms are almost always more dirty and smelly than the restroom on the average petrol station. The WTC Abu Dhabi shopping mall has better quality on their toilet paper than ... Read More
There's a lot of rust all over the ship. The public restrooms are almost always more dirty and smelly than the restroom on the average petrol station. The WTC Abu Dhabi shopping mall has better quality on their toilet paper than the ship. As always there are too many different kinds of music on at the same time around the Al Bacio, which is usually our favorite place to spend our time and money. This cruise we didn't. We couldn't. The two girls strangling their violins must have paid a lot of money to be on this ship because they really can't play. Classical music is supposed to be harmonious, but they have no ounce of harmony in their act. They just sound like they're mistreating their instruments. The singer Jessica Hart in the production team destroys everything that allows her to open her mouth. She can't carry a tune, at all. Vocal Captain Matt on the other hand is amazing. I've been calling Celebrity customer service a lot in the previous months asking about our upcoming trip and every time I got different answers. Not one person knew anything at all about visas or visitors permits. But they should all be fluent in the workings of the ship and that you will handle ships excursions and the guests needs. It turns out we've been worried for nothing. But we've actually seriously considered cancelling this cruise because it was virtually impossible to get any answers from customer services. The Silent Disco was the absolute highlight of the activities on the ship. The short episodes of "if you laugh you lose" would have won if they were longer. I could easily see this on stage in the theater for half an hour and remember it as the highlight of the cruise. Read Less
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