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Sail Date: November 2017
The ship was very clean. The dining room food and service were better than the last 21 cruises we have been on. The entertainment exceeded our expectations. The Horrible. A water main broke on the ship. We had no water to the cabins ... Read More
The ship was very clean. The dining room food and service were better than the last 21 cruises we have been on. The entertainment exceeded our expectations. The Horrible. A water main broke on the ship. We had no water to the cabins for about 6 hours. It wouldn't have been so bad except passengers were not notified. Rumors started to spread that deck 2 was under water and deck 3 was flooding. A total lack of communication from Celebrity. We didn't sink, we got water back so we guess they fixed the problem. The disembarkation was the worst we have ever had. The machine that raises and lowers the gangplank malfunctioned. About 400 of us stood on the promenade deck waiting to get off. Our numbers had been called. There was no communication until a very stressed assistant cruise director tried yelling information above everyone talking. You would think that a life boat deck would have a powered megaphone. We ended up going down a very steep angled ramp with no one from the ship to help those who had trouble. . Read Less
Sail Date: November 2017
We chose this cruise after doing significant research on several transatlantic crossings. This was our first transatlantic and we loved the idea of starting in Rome and making stops in the Western Med. Amazing ports including Rome, ... Read More
We chose this cruise after doing significant research on several transatlantic crossings. This was our first transatlantic and we loved the idea of starting in Rome and making stops in the Western Med. Amazing ports including Rome, Florence, Barcelona, Palma and Tenerife. We chose to do the shore excursions provided by Celebrity (something we normally don't do) because we were not familiar with the ports. They were even better than expected and wouldn't hesitate to book through them again on a future cruise. Our sea days were very enjoyable and relaxing. The Silhouette has many great public areas and has one of the best lay outs of any ship we have been on. LOVE the fact that there is no smoking anywhere inside the ship including the casino. We tried 3 of the upcharge restaurants, Tuscan Grille (not bad), Qsine (amazing). and Lawn Club Grill (disappointing). We tried to get into Murano but couldn't get a reservation. The MDR was excellent. We had flexible dining and always chose a table for 2. It was never a problem. We also ate in the MDR for breakfast on sea days. We chose the buffet for most of our lunches. It had many, many choices and the ice cream was a favorite everyday! The only real criticism we have was the entertainment. We love comics and there were only 2 on the entire 16 days. The rest of the entertainment was ok but became redundant. We have already booked the Reflection transatlantic for next year. Love Celebrity and love the Soltice class ship layout. Read Less
Sail Date: November 2017
This one the best yet - a big part to Cruise Critic and the Roll Call. Signed up for two excursions I learned about through the Roll Call. Weather prevented us from stopping for the France excursion, but, the tour in Mallorca was ... Read More
This one the best yet - a big part to Cruise Critic and the Roll Call. Signed up for two excursions I learned about through the Roll Call. Weather prevented us from stopping for the France excursion, but, the tour in Mallorca was WONDERFUL - a small friendly group, a van, great tour guide and time for shopping, food tasting and stops throughout the Island. This was my 3rd cruise on the Silhouette and the crew and passengers all made it an extra friendly atmosphere. Sad that I missed out on the Gift exchange because I was never notified on where or when it was. Did enjoy the Cabin Crawl. Best Celebrity excursion yet was the Inside Tour of the ship including the Bridge. My camera was snapping away. Next cruise is another Trans Atlantic - again on the Silhouette in April. Can't get enough cruise days. The hard part this time will be losing hours instead of gaining them while I sleep. Read Less
Sail Date: November 2017
Overall wonderful experience. Comfortable ship with excellent entertainment options, delicious food, and good value for money. A couple of comments on dining... I rarely saw anyone at the Sushi at 5 restaurant, which used to be a free ... Read More
Overall wonderful experience. Comfortable ship with excellent entertainment options, delicious food, and good value for money. A couple of comments on dining... I rarely saw anyone at the Sushi at 5 restaurant, which used to be a free option. As well, we didnt' see the point in spending extra money on the specialty dining options since our regular dining room meals were already excellent. We did try Murano one night, which was excellent, but not so much better to make it worth the additional cost. Our waiters were wonderful (we had the same ones for the entire 27 days) and they paid special attention to my wife's special food needs. The first leg of the cruise included the beverage package, but the repositioning leg did not .. so it was good that they offered a 2 for 1 deal on it. Otherwise it would have been far too expensive for the amount of alcohol that we would want. The quality of the entertainers was much better than we expected and made the evening shows into must-attend events. The ship's band was also terrific and included a former multiple Grammy winner as its lead. Since there were so many B2B cruisers on board, they made it very simple for those who did not need to disembark after the first leg. Read Less
Sail Date: November 2017
Our first TA and our second trip on the S Class ships. We absolutely enjoyed our time on the Silhouette. We stayed in Aqua but dined mostly in other venues including the MDR. The main dining room offered excellent service and excellent ... Read More
Our first TA and our second trip on the S Class ships. We absolutely enjoyed our time on the Silhouette. We stayed in Aqua but dined mostly in other venues including the MDR. The main dining room offered excellent service and excellent food. Blu is always top notch service. Qsine was so much fun, we dined there three nights. Tuscan Grill remains our favorite. Sushi on 5 was always entertaining. The S class offers so many places to meet and gather, it never felt crowded. Overall, we had excellent service in every venue. All crew members we encountered were always friendly. Andrej at the World Class Bar offered a wealth of information. The Martini bar was always fun. The casino could have paid off a bit more but we won several times. We did a ship tour and that is definitely worth the time and money. Celebrity remains our favorite cruise line. Read Less
Sail Date: November 2017
Chose this cruise because another couple we met on a previous cruise advised us that they had booked on this cruise and invited us to join them. We were most disappointed with the goings on the Silhouette. The Accounting was awful, we had ... Read More
Chose this cruise because another couple we met on a previous cruise advised us that they had booked on this cruise and invited us to join them. We were most disappointed with the goings on the Silhouette. The Accounting was awful, we had paid for a Dinner Wine package and the Somellier had no intimation of this. He most graciously advised us that our credit was good and for us to go ahead and order the wine and that he would take care of the accounting aspect. He discovered that we had been billed for two sets of Wine packages and arranged for the Credit due. The shore Excursions thru' which office we had confirmed three tours, two tours earllier and one later. They had no record of our first two tours and advised us that we had no reservaions even after the fact that they sent us an invoice confirming the tours debited us with the costs. Had a shore appointment whch was made even before we started the tours, where we would not have been able to keep if it was not due to the fact that one of the Shore Excursions Staff, after hearing our plight confirmed with her Manaer and were able to accommodate us. There was a major break down with the water supply for several hours when a main pipe burst and was eventually repaired. When the water supply resumed, the water from the faucet was badly discoloured and presumable contminated and the toilet backed up very badly. When the Front Office Guest Services was requested to supply a few bottles of water (normal Cost US $5.50 + 18% gratuity - a true rip off) at no charge due to the inconvenience. After 3 reminders and assurances, absolutely no action was taken and the water never arrived. We celebrated 2 special occassions with our 51st wedding anniversary and my wife's birthday, receipt of the latter was confirmed prior to full payment and was totally ignored on board.There were numerous, approx. 20 items each day on the daily Today Ship's programme, which were marked with double ** asterics, indicating that a fee applies. Even the Officers Party for Select Members were a joke. the cruise line cancelled the party (a huge savings in doing so) and instead provided each couple with 3 beverage coupons that had to be consumed withing 2 hours from 5 pm - 7 pm, which resulted with the early Dinner sitting passengers had only 45 minutes to consume 6 beverages. Again a massive savings in not achiving the impossible. A sure insult to the intelligence of the cruise passencgers.All of the Waiter and other Staff were very good. The Officers, with the exception of the Captain, could do with some PR updates. Being our 39th cruise, will not be inclined to add this cruise to our repeat list. Read Less
Sail Date: November 2017
We chose this cruise because we spent a week in Prauge and Rome before boarding this trans-Atlantic cruise. The ship missed one port of call because of the weather (never refunded the port charges) but the rest of the crossing the seas ... Read More
We chose this cruise because we spent a week in Prauge and Rome before boarding this trans-Atlantic cruise. The ship missed one port of call because of the weather (never refunded the port charges) but the rest of the crossing the seas were very calm and the weather warm. We found the food day after day to be boring, except if you paid extra for the specialty restaurants (about $100 for 2 unless you buy a package). If you book anytime dinning do not expect to be seated when you want always a long line and a wait. The entire Celebrity cruise line is geared to getting every dollar out of you on a cruise. from internet, drinks, special event, services and of course retail stores which are no bargains. My wife has her hair washed and blown out at the beauty salon cost $75 plus 18% gratuity that was the last time we used any service on board We brought our own DVD player to watch movies in our room. Entertainment in the Celebrity theater was inadequate and nothing memorable, singing that was way to loud so that we had to walk out of the theater several times. Disembarking the ship was a nightmare, something happen to the gangway and they left the passengers lined up on deck in line while they called the shore to have it fixed. We have sailed on 70+ cruises on other ships and are now Elite class on Celebrity. It will be a long time before we sail with this line again. Read Less
Sail Date: November 2017
My wife and I have cruised with Celebrity many times but this was our first time sailing on the Silhouette. It was a major disappointment comparing it to the other trips with Celebrity. The food in the main dinning room was marginal ... Read More
My wife and I have cruised with Celebrity many times but this was our first time sailing on the Silhouette. It was a major disappointment comparing it to the other trips with Celebrity. The food in the main dinning room was marginal at best and not once in the 15 that we ate in the main dinning room did our dinner arrive hot. the meals were warm at best. Portion sizes have been reduced to child size portions and if you return your dinner due to it being cold you wait only to receive another warn dinner. Do you enjoy a cup of coffee with your desert,so do I. Unfortunately not once did the coffee arrive with the dessert and a number of nights we left without ever having our coffee. I can only surmise that the cruise lines want you to book your dinners in the specialty restaurants since the staff were ever present trying to get us to book a table. Activities on this ship were designed for non active or non mobile passengers. No basketball, volleyball or pool games. This was the first cruise I have ever taken that no band of any sort played around the pool during the day. As I said BORING. On a transatlantic cruse with 7 straight sea days you would think the crew staff would have come up with a plan to entertain the passengers better during the day. Our stateroom attendant was great and the stateroom was very comfortable. Read Less
Sail Date: November 2017
Great trip overall. Met nice people and plan to keep in touch. Martini Bar was our "go to" spot every night at 6. Music was not good--screechy Skyla drove us crazy. Bought drink package for 1/2 price the second day. Paid off ... Read More
Great trip overall. Met nice people and plan to keep in touch. Martini Bar was our "go to" spot every night at 6. Music was not good--screechy Skyla drove us crazy. Bought drink package for 1/2 price the second day. Paid off -drinks are very expensive otherwise.Casino is smoke-free, which was a plus, and not too crowded. We did very well--others, not so much! Food is excellent--no need to go to specialty restaurants and pay extra. Did Any-Time with Jayson and Vinesh every night. They were top notch. Shows were OK. Individual acts were much better than crew shows. I'm spoiled by Disney and Royal Caribbean--even Carnival. Tried to play Trivia with Wil but he was annoying and dismissive. Found better ways to spend our time on board. Perfume/Cosmetic shop Andre asked me if I was "on a budget" when I refused to pay for Chanel moisturizer. Another woman gave me a hassle when I returned a concealer. Tried to imply that it was "used" when it was never even opened. Very pushy and rude salespeople. Sue Denning was the best cruise director I've had in 40+ cruises. We did our own private land tours--found on Tripadvisor. They were superb and well worth the slightly extra $. Missed Toulon due to weather and a terrorist threat. Getting off the ship in Ft. Lauderdale was horrific. No crew to help with wheelchairs. Jammed up on deck for 1/2 hour. Not ready to go that long on another cruise, but itinerary will be the determining factor. Read Less
Sail Date: November 2017
We chose this cruise because we took the same exact cruise last year & had a wonderful experience. This time was equally wonderful. The only exception to wonderful was the entertainment. The singers & dancers are all extremely ... Read More
We chose this cruise because we took the same exact cruise last year & had a wonderful experience. This time was equally wonderful. The only exception to wonderful was the entertainment. The singers & dancers are all extremely talented young people but the material chosen by the corporate office for them to perform forgot about the scope of the audience which was comprised of a majority of 60+. It was difficult to relate to some of the entertainment. The main dining room's menu was varied & of restaurant quality. We had all but 2 of our meals there. The 2 other dining venues were absolutely outstanding in their style, presentation & taste. Our cabin was maintained perfectly as we expected from Celebrity. After being scared silly by an announcement that there were 2 cases of Norovirus on the ship, we saw an immense effort to keep the ship as germ-free as possible. The walls, floors (even in the elevators), railings were constantly being washed & disinfected. There were no other cases. We can't wait until next year's crossing! Read Less
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