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1 Helpful Vote
Sail Date: January 2018
We chose royal suite 6137 with connecting concierge class 6135 for an important reason. Celebrity has a very old & little known rule — a Connecting cabin to a royal or penthouse suite has the same privileges. This means if you ... Read More
We chose royal suite 6137 with connecting concierge class 6135 for an important reason. Celebrity has a very old & little known rule — a Connecting cabin to a royal or penthouse suite has the same privileges. This means if you are sailing with in-laws (as we were) they are entitled to the same premium beverage package and unlimited speciality dining that we were. This includes dining in Luminae — the suite only restaurant. This includes all speciality restaurants. Upon arrival(11:30) our group of 4 went to the suite check-in. Check-in took 10 minutes tops for all of us. Then almost immediately, we were escorted by a concierge directly to Michael’s Club. We were then greeted by the suite concierge (12:15). We were advised that our rooms would not be ready until 1:00. We went to Luminae for lunch. After lunch (2:00) we went directly to the rooms. We were greeted by Peter the Butler and Mevin the stateroom attendant. Before arriving on the ship, the shoreside concierge had been in contact to learn all of our preferences... Sugar free Red Bull, Vitamin Water, Coors Lite all in the mini-fridge. Grey Goose and Patron Tequila on the in-room bar set-up. Everything was exactly as we had requested. All of this is provided in the royal suites and higher at no additional cost. The cruise itself, we could care less where the boat goes. The main point of going for us is: food, drink, service, casino, and shows. We did go to most of the shows. A- average rating. Casino. A rating. (Mother-in-law did win slot tournament) Tuscan Grille. A+ rating (expected) GO! Qsine. A+ rating (unexpected) if you had not planned on going, GO! Luminae. A+ rating (expected) Siraz is the best sommier. Dominic is the best waiter. This is the 4th time I’ve been on the Summit. It’s a great ship. Not to big, not to small. It’s probably going to be retired in about 5 years. Spend time with your family on this ship in suite accommodations. You will not be disappointed. Disembarkation day — We went to Luminae (7:30) for breakfast. Dominic took perfect care of us. We then made our way to Michael’s Club for the final time. After having one last coffee, the concierge escorted the four of us off the ship directly to our luggage. (Use Suite luggage tags for both royal suite and concierge room) You then see the long line that is immigration/customs. Ugh, but have no fear. The concierge escorted us to the suite line. (To which we heard someone standing in line say “there go the suites.”) It took us 3 minutes to get through where it takes the regular cabins 30 minutes to 1 hour. Then off to FLL and home. Next cruise booked on Celebrity Edge January 6th, 2019. Read Less
4 Helpful Votes
Sail Date: December 2017
We were fortunate to be Aqua class so the cabin was lovely, especially enjoyed the wonderful shower. The food and service in Blu was excellent! The Eclipse is in great shape. The ship is light filled and airy and the décor ... Read More
We were fortunate to be Aqua class so the cabin was lovely, especially enjoyed the wonderful shower. The food and service in Blu was excellent! The Eclipse is in great shape. The ship is light filled and airy and the décor colors soothing and appealing. Lots of public spaces in which to sit and relax. Plenty of music venues in the evening. Several of the production shows were rather odd in concept and music choice but guess they appeal more to a younger demographic. The costumes for Topper were terrific. Did not care for the "stadium concert" show-so loud. The final show with the large air blown puppets was so creative. The ports were typical for the Caribbean and the shore excursions typically over priced. Suggest folks walk off the ship and get a tour from a local or research private tours ahead of time and book them. Nice to have a large and well staffed Future Cruise Sales office. We took advantage of it! Read Less
Sail Date: December 2017
We selected cruise because of Celebrity Loyalty Club and the Ports of Calls. The embarkation was fast with short lines. Disembarkation was smooth. There was a shortage of porters on the pier. The lines for cabs were long but moved very ... Read More
We selected cruise because of Celebrity Loyalty Club and the Ports of Calls. The embarkation was fast with short lines. Disembarkation was smooth. There was a shortage of porters on the pier. The lines for cabs were long but moved very fast. There was plenty of transportation options available. The Entertainment and the Dining,The Internet was down for a full day. The Internet speed was slow and often hard to login. The cabin had enough space and shelves to store all our belongings. The service on all the staff was outstanding. The Port of Chan May, Vietnam was closed due to bad weather. We arrived a couple of hours earlier at Ha Long Bay City. The ship anchored in the harbor and we were taken a shore by tenders. The Hong Kong cruise port is far away from any local transportation, A couple of shopping centers offered free transportation to and from ship including stops near the MTR train stations. Read Less
2 Helpful Votes
Sail Date: November 2017
We chose the cruise because we wanted to sail the Panama Canal. Yes, the Infinity is one of the older ships in the fleet but is well kept. Nothing to keep me from the enjoying the cruise. Embarkation-Lines seemed to be longer than ... Read More
We chose the cruise because we wanted to sail the Panama Canal. Yes, the Infinity is one of the older ships in the fleet but is well kept. Nothing to keep me from the enjoying the cruise. Embarkation-Lines seemed to be longer than usual. I thought Captain club elites had some sort of priority embarkation but I did not see it. The Panama was the main attraction and the day long passage was well narrated. That was the best part. We did not especially enjoy the other ports and I will briefly mention them. Cayman Islands-Had to be tendered in. The port has become a dwelling place for all of the companies that line most of the cruise ports now. That is one of my pet peeves. They edge out what we came for Manta--The offers a free shuttle to to a square that offers all sort of local trinkets to buy. Included are Panama hats for $20 up. American dollars are accepted. If you did not purchase an excursion, then taxis are offered to the Monticristo around $20 but is negotiable. Took a picture of the Manta sign. Note-much of the Pacific coast was recently devastated by earthquakes a year or so ago Lima-Ship docks at least a 45-60 minute ride provided by the ship-in heavy traffic. Free ship shuttle. You are dropped off at a very nice mall. There, you have to fight your way through a mob of people offering taxi services.-Beware. If you want a taxi walk through the mall to the other street to the real taxi stand. BEWARE-all taxi prices are negotiable and make sure they are talking about Sols or dollars. You can go to most areas that you want to travel for $10. But they may quote $30. They will take $10. One pretended he didn't have change and one slipped us a counterfeit bill as change. And they drive lake mad people. But we did see what we wanted. Pisco-You dock at the edge of a desert-Maybe 20 minutes out of town. We took the excursion to the Baracas islands and enjoyed. From there we could also see the Candleabra formation. That afternoon we took it he free shuttle into town-not Pisco but an area called El Chapo. Arica-The market featuring local items is located right off the dock. You can either hike or ride a taxi up the top of the large rock right beside (El Moro?) Sort of liked it. San Antonio-made arrangements with Viator for ride into Santiago and stayed for 3 nights. Cost $90 pp for 2 people. As low as $60 pp for 6 If there is no other opportunity, our cabin steward (Fatkul) was very good. The food in the Blu was great and the service in there was special. All of the staff works in tandem. Entertainment-Mostly very good. The comedian and the juggler-comedian were the best. The magician was average at best. There was a lounge style singer one night that was not good at all. The impersonator was good. The shades Bluble" On the first night were good. Male pianist was good. Female pianist great talent, but I did not especially enjoy the arrangements . The violinist was very entertaining. The Whitney Houston singer was good. There was some male gaucho type dancers on the last night that grew old after a while. Lastly, The ship dancers and singers As well as the aerialists were good. I have probably missed some. Stayed in Aqua room. Will return Feb 23 to almost same cabin for the Antartica cruise. Disembarking-Was off the ship and through customs in minutes. Our driver was waiting. Positives-I was pleased with the value of my cruise. I bought it long ago and we paid several thousand less than some in the same type room. Shop wisely. Negatives-Why does this ship as well as most others have Park West art auctions that basically offers up crap that they call art? Why would anyone purchase diamonds,jewelry and other stuff on board that is as cheap or cheaper at your own home. Example-Jack Daniels was $25 on board and $20 at a drug store at home. Read Less
Sail Date: November 2017
Wow, this was a fantastic journey, through the Panama Canal and down the Pacific Coast of South America. We called at working comme4cial ports, and sat alongside freighters, all kinds of cargo ships and thousands upon thousands of ... Read More
Wow, this was a fantastic journey, through the Panama Canal and down the Pacific Coast of South America. We called at working comme4cial ports, and sat alongside freighters, all kinds of cargo ships and thousands upon thousands of shipping containers. This was our 11th Celebrity cruise and defintely one of the best! we had a great Aqua Class stateroom, perched up on the rear portion of deck 11, allowing for great views and lots of quiet. Our stateroom attendant was by far, the best attendant we have experienced. Aqua class guests dine in Blu restaurant. Therefore, we enjoyed an intimate, casual setting and some truly delicious meals. Althoug( our menu choices were limited, compared to the MDR, we were never at a loss for choosing tasty dishes. The fish and seafood were particularly delicious. Ditto any of the myriad of duck and lamb dishes. But, again, it was the serving team, from the charming hostess, to the maitre d, the waiter, the assistamt and all of the bus people. I have never experienc3d such a consistently high level of service, with charm, no attitude and a desire to make everything perfect. As is often the case, only the sommelier stood out as a weak member of the dining room staff. Although the Infinity is an old ship, and the outside paint job showed its age, the interior spaces and staterooms appeared to be well maintained. It was clear that new carpet had recently been installed in most public areas. Seating around the pool was ample and comfortable, and the spa and spa pool area were spot on and comfortable. Shore excursions were expensive, and proved to be a mixed bag. We had one particularly bad excursion in Arica, Chile. Although it is not a well known tourist spot, and not a regular port of call, we though we had the right to have an English speaking guide on a 90$, 4 hour tour. Apparently we thought incorrectly, as our guide was at a loss for explain8ng the sights in understandable English. On the negative side, check in at the start of the cruise was disgusting. We waited for more then an hour to check in at the Fort Lauderdale terminal. Definitely not enough check in staff and what seemed like confusion and lack of experience. Information regarding our disembarkation was poor, and a change in final port, from Valparaiso to Sant Antonio was poorly handled. So both the beginning anfd the end of the journey were odd, having nothing to do with ship or ship crew, but everything to do with corporate Celebrity. However, the good parts of this trip far outweighed the few negatives. Read Less
1 Helpful Vote
Sail Date: November 2017
We choose this cruise for the itinerary and we are very glad we did. Yes, there we many sea days, but we found them relaxing because touring on the days in port were long and tiring. For us, it was a good mix. The Panama Canal with its ... Read More
We choose this cruise for the itinerary and we are very glad we did. Yes, there we many sea days, but we found them relaxing because touring on the days in port were long and tiring. For us, it was a good mix. The Panama Canal with its expert narration by Bill Fall was outstanding. We have sailed on this ship before and loved it. This time the entertainment was poor and the food was lacking in quality. Service was excellent in the dining room and in the lounges. Our cabin steward was pleasant and very attentive. There was one hour of good entertainment (Celebrity Showtime) every evening. Most of the other things going on around the ship listed in the daily newsletter were just talks and seminars geared towards ways to spend your money. Embarkation was poorly organized. We have cruised on all of Royal Caribbean's big ships and embarkation took minutes to get all 4000 to 6000 passengers signed up and onboard. Celebrity is part of the RCI brand and should copy Royal Caribbean's efficient embarkation process. I would not take the Celebrity Infinity again. The ship is lovely and a little "tired" but without good entertainment and good food, we'll stay with Royal Caribbean. Read Less
Sail Date: November 2017
I'll try to go from start to finish: Pre-Cruise: We arrived in Fort Lauderdale a few days early. We were flying on points so this was the best date we could get. We stayed at Embassy Suites and when we arrived to drop our bags at 12 ... Read More
I'll try to go from start to finish: Pre-Cruise: We arrived in Fort Lauderdale a few days early. We were flying on points so this was the best date we could get. We stayed at Embassy Suites and when we arrived to drop our bags at 12 our room was ready! Bonus. Great place to stay, near lots of restaurants, shopping and the port. We took the water taxi and enjoyed hopping on and off. We ended up taking the shuttle to the port because it was there. It would have been cheaper to take a taxi. Embarkation: If you were concierge class and above, then embarkation would have been a quick and smooth experience. If you were in steerage, then embarkation took over an hour for some. We arrived at 11:15 and were in line for one hour. Some people were in much longer. Cabin: We had the best cabin steward ever - Edy! Our veranda cabin was kept spotless. He didn't bother us when the do not disturb sign was on but managed to clean it when we were out. We love balconies and used it a lot. Activities: I found enough to keep busy. I enjoyed the lectures but some were way too early - 9 am! It would have been cool to have the lecture on the night sky up on the rooftop terrace in the evening. We participated in a few activities, I did the blendtique workshop - a bit rushed but I enjoyed it. I also participated in the Old World wine tasting. People weren't really tasting but gulping the wine like no tomorrow, some pretty happy folks afterwards. I managed to go to the very nice but crowded at times gym. Well equipped and everyone using it was very considerate. Dining: We had anytime dining, some nights we sat with strangers, others we sat with cruise critic friends. The food and service was hit or miss. The menu was a bit boring IMO. We did QSine with others from Cruise Critic...great service, great food - just too much of it. Our waiter did a great job managing all of us. One night hubby and I went to Tuscan Grill - we enjoyed the food and service. We did the buffet a few nights, just didn't feel like sitting and eating for 2 hours. Very good. Ports: Ok here is a word of caution. We had an active roll call. Two members offered some tours at pretty good prices. I signed us up. There were some odd things - the organizers wanted payment up front on the second sea day. They didn't show up to the cruise critic gathering. Usually the organizers ask for payment on the day of the tour and make an effort to show up the cruise connections party or the sailaway. Everyone else had similar suspicions. I sign up for the roll call tours as they are usually a smaller group. I should have checked when I kept seeing openings offered, but I assumed others had cancelled. Turns out that there were 3 - 4 busses on these tours! None of the busses saw the same things. Some were very upset, I could have let myself get upset (DH was!) but made the best of it. Note to self, check the numbers before you sign up. Grand Cayman: We didn't organize anything as we've been here before. The ship had to tender us to a different dock due to "high waves". But all the taxies and busses were waiting. We ended up near Calico Jacks. 2 loungers and an umbrella cost $15. The van was $7 each. We got a bucket of beers and had a pleasant day at the beach. Panama Canal: Amazing. The ship would not let people on the helipad at first due to the rain, but didn't mind crowds balancing precariously on the stairs! I was watching the helipad situation on the TV, as soon as I saw officers posing for photos, I knew they would open it. Being on deck 6, I went to the boarding area in the Theatre on Deck 5 and was one of the first on! Great day, we had a good lecuturer explaining the sites. I walked all over the ship taking photos, front and back. The roof top terrace was also an uncrowded but great spot to take photos. Manta, Ecuador: One of the roll call tours. The hike in the rain forest was good but may have been physically taxing for some. We saw and heard the monkeys. It was at the Pachoce Nature reserve. Then a quick drive to Montechristi, sadly we did not get out at the site overlooking the town. But did have 45 minutes to explore and shop in town. Lima, Peru: Well if you weren't on a ship tour, things were challenging. Private tours were not permitted in port. They had the choice of meeting you at a shopping mall 30 minutes away or at a taxi stand just outside the port. The guide thought it was best to meet 3 busloads worth of people at the taxi stand. However the port shuttle had two vans holding 8 people! You can imagine the line. In the end, Celebrity provided the bus to ease the line up. The taxi stand wasn't in the nicest of areas. The next day we arranged to meet the tour at the mall. Much better. However on day 2, many of the group members skipped the tour. Too bad, day 2 was much better then day 1. Pisco, Peru: I semi-arranged a flight over Nazca Lines. Due to all the personal information required for the flight, I just had everyone contact the operator themselves. Our favourite part of the cruise! You read about them, but once you see them - they are amazing. We had to retrieve our passports from Guest Services, we got them right away the day before, others had to battle it out. We were in a 12 seat Cessna - good thing I took some Dramamine! On the way back we stopped to take photos of a flock of flamingos. We had the option to get off in Paracas, but we were tired as there was more port stress, however I managed to tell the tour operator about it so they had everything arranged when we got off - they reserved a shuttle for our group of 10, which drove us 5 minutes to the parking lot where the van was waiting. Arrica - another roll call tour. But I really enjoyed it, a stroll up the coast - for some reason our group didn't get to see the caves - others did. But we went into the desert and visited an Olive Farm. San Antonio replaced Valpairiso. This time only one bus. We got to visit a winery, see around the area and have a great lunch at a little roadside restaurant. We all got dropped off at our various hotels before the rest were driven to the airport. We spent a 2 days in Santiago - I'd arranged some tours with Stamp's which went very well. Final Thoughts: The roll call was very active and the Cruise Connections party well attended. I met some great people and all in all I really enjoyed myself. You will encounter glitches when travelling, but if you don't make the best of it, then you will ruin your vacation. Read Less
Sail Date: November 2017
We chose this cruise for its itinerary, which ended with the F1 . The check in was chaotic, but once on-board that was soon forgotten. Our cabin was at the rear of the ship with a large balcony, this was ideal for our cruising ... Read More
We chose this cruise for its itinerary, which ended with the F1 . The check in was chaotic, but once on-board that was soon forgotten. Our cabin was at the rear of the ship with a large balcony, this was ideal for our cruising through the Suez canal, offering panoramic views. My personal opinion is that some excursions were over priced but I know others on-board were happy with them. Entertainment was good and varied. No problems with the sunbed but think that was more down to the demographics of passengers. We enjoyed the dining in the main dining room and requested the same location every night as we had an amazing waiter. On previous Celebrity cruises we've struggled to find somewhere to sit at Cafe Al Balcio, this time we never had a problem and enjoyed a coffee while watching the world go by. Would highly recommend this itinerary. Read Less
Sail Date: November 2017
The itinerary of this cruise is good, but affected by the closure of open decks in the hours of darkness for three nights while passing through the Gulf of Aden. The Blu restaurant exclusive to Aqua passengers was excellent entirely as ... Read More
The itinerary of this cruise is good, but affected by the closure of open decks in the hours of darkness for three nights while passing through the Gulf of Aden. The Blu restaurant exclusive to Aqua passengers was excellent entirely as expected, with an excellent maitre D. The buffet cafeteria standard of food was poor and bland. Often food was awkward to even reach due to the layout of the food bars. Staff in bars often stood about chatting among themselves rather than attending to guests. 18% service charge on every onboard purchase is outrageous, especially in bars on board where service is poor. Some of the deck bars were closed at times when they should have been open. The Aqua class stateroom while adequate, was looking rather tired. Worn furniture and rather small on Celebrity Constellation. Our cabin steward however, was outstanding. Advised that Celebrity cruises were definitely 5star, I’d say definitely not! Read Less
1 Helpful Vote
Sail Date: November 2017
New places to visit and new cultures to experience.The ports of call were excellent and the time in its port adequate for the tours planned. The crew was good for the most part although attention to detail was lacking. The ship was clean ... Read More
New places to visit and new cultures to experience.The ports of call were excellent and the time in its port adequate for the tours planned. The crew was good for the most part although attention to detail was lacking. The ship was clean and the housekeeping did a great job. The Hotel manager was visible but not engaged. The Staff Captain did a great job keeping the crew doing their duties as needed. The food in the Buffet was almost always cold and the fruits not ripe.The ship shows its age being the oldest in the Millennium class and needs refurbishing which i heard that it is scheduled soon. The cruise director and his staff was very good, the different games and shows were well planned and executed. The guest relations Manager was not visible and her staff needs more training. The two exceptions were Daniela the events coordinator and Rose the Captain's Club hostess that did an outstanding job. Read Less
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