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4 Helpful Votes
Sail Date: May 2019
Overall loved the ship!. Is it my favourite Celebrity ship?: Probably BUT they do need to deal with some of the fixable points below (most of which have already been mentioned by other people. We will be back (and soon!) Celebrity Edge ... Read More
Overall loved the ship!. Is it my favourite Celebrity ship?: Probably BUT they do need to deal with some of the fixable points below (most of which have already been mentioned by other people. We will be back (and soon!) Celebrity Edge pros and cons Pros Good use of public space. Everything seems spacious. Ocean view not frantic and lots of table space even on notorious busy days like Embarkation and long port days return. Good use of every inch. Guest relations, future cruise etc all very open plan. No desk between you and staff Love all the hidden places that you only discover after a few days. Love the Eden space. All the different levels Staff very attentive and friendly. Food standards seem higher than other celebrity ships in all areas. Love the panini etc at Eden for lunch. Like the split 4 main dining rooms. Never seems to look really mobbed. Always got a seat at times we wanted. Hosts very helpful. Cafe del bacio much bigger area now and is good place to chill at any time. Lots of sun lounger space and seems to have lots of shaded areas (apart from maybe the top deck). Fabulous massive pool. Never is full because of the space. Magic carpet quite nice for few drinks but (see later for cons). Good viewing area if in port. All the stair areas, lobbies etc much more space. More lifts than normal and bigger. Love the running ,walking track. So much more interesting than normal circuit idea as goes all over ship and over more than one deck. Love the theatre. Great shape and the IT is well used as part of the show. Shows were very professional. Jacuzzis much bigger and better placed. Eden restaurant very interesting experience. Fabulous food CONS Magic carpet looks hideous. Seems pretty useless unless in warmer and calmer ports as the windproofing is non existent. First three days of our cruise wasn’t really used at all. Cabanas which are supposed to give seclusion and views out to sea useless as everyone walks right past them all day AND magic carpet is 95% of the day right across from them so view obstructed! I never once saw them used in 10 days. Found the garden area nice but mostly unusable again due to lack of wind or shade protection. Unless in port and in very warm climates not really used apart from for films during the day. Don’t like the total ‘class’ split now. Suites guests are now totally cut off from normal passengers during the day and for meals. Miss the panoramic lounge viewing at the front which is now suite guests only. Even though Celebrity are obviously wanting to attract younger clientele, they (like most other lines) insist on the same music Mix of 50s and 60s. Ie beetles, Elvis etc. Some more modern please although ive now heard that the music was changed to older stuff because of complaints ! Read Less
4 Helpful Votes
Sail Date: May 2019
Because I'm a cruisey and it is the newest ship. The Retreat lounge was ok and I liked the idea that food was once again served in this lounge. I never made it to the Captain's Club. Our group, all in suites, liked to finish ... Read More
Because I'm a cruisey and it is the newest ship. The Retreat lounge was ok and I liked the idea that food was once again served in this lounge. I never made it to the Captain's Club. Our group, all in suites, liked to finish the evening at the Martini Bar - that's really so neat. The bar every so often is allowed to "mix martinis" showing their talents - every hour, I think. They were very tasty and the living room concept was comfortable. We went to the workout room and was impressed with all of the equipment and never had to wait for a machine. The hallways were a little cold at times but happily able to completely regulate room temperature with a digital unit. Raw on 5 was my favorite dining experience because the fillet Mignon was just to die for. We loved Le Petit Chef and would do it again - the Primecut (I think was the name - the steak house) served lamb, veal and wonderful cuts of aged fillet. Our friends brought Caymus and we were able to serve that to dine. All in all it was a great trip, my only comment is that the ship is new, staff has to grow to understand the steps of serving in this new configuration. They'll get there - they always do. This was our 41st cruise. Read Less
2 Helpful Votes
Sail Date: May 2019
We chose this cruise for the ports. We wanted to see a Dubai and Petra. In my opinion, the ship was in pretty good shape. Yes, it needs paint in a few areas, but it is due for a refurbish anyway. I like the M class ships and was very happy ... Read More
We chose this cruise for the ports. We wanted to see a Dubai and Petra. In my opinion, the ship was in pretty good shape. Yes, it needs paint in a few areas, but it is due for a refurbish anyway. I like the M class ships and was very happy with the ship. We could not get excited about the entertainment offerings in the theatre, which I think was because it was a repositioning cruise. We did enjoy the Take 5 band. The food in the main dining room was good, not great, but I had no trouble finding something that I wanted to eat. I was disappointed with the Tuscan Grill. I thought my steak lacked seasoning and could have used a little more attention from the servers. At $45 per person, I will not go back. Princess specialty restaurants, ie Crown Grill, is $29 per person. We did eat at Quine twice - catching it on sale at $30 per person, I felt we got much more attention and a great selection of food. We had 9 sea days, including transiting the Suez Canal, and 5 ports. We did ship excursions in Muscat, Oman and Petra, Jordan. We had scheduled a walking tour in Muscat which was cancelled, and the only other offering was a panoramic tour. It gave us the opportunity to get off the ship, but we were not impressed with Muscat, or the panoramic tour. Our ships tour of Petra was excellent. I only wish we had another day in Petra to explore some more. We rented a car in Katakolon and drove to Olympia. I was disappointed in Olympia. While there is signage by most of the ruins to describe the ancient use, they did not provide a map or brochure to help you organize your visit. Also, there is no parking at the site. You have to find a parking spot in the modern town of Olympia and then walk to the site. We did like the little town of a Katakolon and the people were very friendly. Our cruise also visited Dubai and Athens, where we had arranged private tours. Read Less
1 Helpful Vote
Sail Date: April 2019
This was my first time cruising with Celebrity, but I had sailed with other lines previously. The demographic was what I expected, mostly 30 or 40-somethings and up. The staff onboard worked extremely hard to ensure I had everything I ... Read More
This was my first time cruising with Celebrity, but I had sailed with other lines previously. The demographic was what I expected, mostly 30 or 40-somethings and up. The staff onboard worked extremely hard to ensure I had everything I needed and that my experience was a positive one. The captain always had a good sense of humor, and I enjoyed his commentary during daily announcements. The area I enjoyed most was the solarium--super relaxing. For entertainment, I loved going to see the string duo, Lighthouse. They were so fun and such great performers. The only criticisms I could think of are regarding the thermal suite and the wifi. The thermal suite is fairly small for the ship size and the amount of money you pay to get access. It could use a refurb. The wifi was just not good. I realize most like to disconnect while on vacation (I understand this), but unfortunately I have to keep up with my house/dog sitter at home. The connection was just very poor for most of the cruise, and I did not like paying that much for something boasting access to all streaming apps, surfing, etc. Overall, the experience was a very positive trip. I would consider Celebrity again, and I do believe the solstice class ship could be a lot of fun in the caribbean. Read Less
Sail Date: April 2019
We took this particular cross pacific cruise from Hawaii to Vancouver for the route it was sailing and also, the price was very attractive. We sailed in Concierge Class and we enjoyed the little extras it gave us, like priority boarding, ... Read More
We took this particular cross pacific cruise from Hawaii to Vancouver for the route it was sailing and also, the price was very attractive. We sailed in Concierge Class and we enjoyed the little extras it gave us, like priority boarding, tender service, sparkling wine and snacks every day. Our cabin was located on deck 10 in the forward part of the ship, it was very quiet, hardly any noise at all, we could hardly even hear the engines. Our first of five sea days threw us into a scale 11 storm with 55 knot winds and 25 feet waves. The ship handled it VERY well. Yes, there was movemnet, lots of people were sea sick, but there was nothing failing of the tables or anything like that. Luckily, none of us were prone to sea sickness. The ship itself is very beautiful, lots or artwork and spotlessly clean! It is ten years old and in the cabins the age is beginning to show just here and there. Nothing to be concerned about, and I understand that all cabins will be replaced during her major refit in 2021. The ship has plenty to do, you can do it all or nothing at all. The choice is yours. The service onboard is impeccable and the food is of a very high standard. Even the buffet and room service was excellent, ask for crispy bacon and you will have just that.. Personally, I did find some of the tastes to be a bit bland, but that is purely a matter of personal taste. The wines were excellent and all cocktails equally delicious. We had a few ports with tender service and that can be a bit of challenge, but sail in a Concierge cabin and you will not experience any of that. There were a few flaws here and there. For instance, the music in the lounges and bars is simply too loud. It discourages conversation and it fails to meet its purporse of adding to the ambiance. Furthermore, there were no change in the music during the day, why have Madonna blasting from the speakers on the aft deck outside the buffet, where people were having breakfast at 8 am?? Why not play some lovely classical music or piano, even some soft jazz would have done better. The bands on board and shows were very good as well. There was always plenty of seating to be found, both in and outdoors, no shortage of nice sun loungers either. We did not take any of the organized tours as we preferred to arrange it ourselves. Travelling as LGBTs we were greated with a social hour each evening, that was a nice touch! Read Less
14 Helpful Votes
Sail Date: April 2019
We are long time Celebrity cruisers and booked the Transatlantic Trade Winds cruise shortly after the Edge was announced. To start this review off I will readily admit that the Edge is polarizing-people either like it or they don't. ... Read More
We are long time Celebrity cruisers and booked the Transatlantic Trade Winds cruise shortly after the Edge was announced. To start this review off I will readily admit that the Edge is polarizing-people either like it or they don't. For us it was a middle-of-the-road experience, but there are aspects of the Edge that devalue the experience and thus I've rated the experience as poor. Here are the highlights of the pros and cons.... Pros: The Infinite Balcony Rooms: one of the most polarizing of aspects of the Edge are these rooms. I liked them for the fact that the room is bigger because the 'balcony' area exists as part of the overall room. There is also storage everywhere. Yes, the closets are a bit smaller, but there is loads of shelves for folding and storing items. And...the best part is that there is a full sized dresser that truly took the entire contents of my two suitcases. It was a pleasure to be able to pull items from the dresser without being squeezed into a corner or not being able to see what was going on. The bathroom is enormous and the shower is well designed with massive amounts of storage. We did put our balcony window down a fair amount and were not bothered by the fact that the AC turns off when the window is open. As for the overall performance of the AC, we found it to be much better than the systems on the Solstice class ships. Variety of Seating in the Ocean View Cafe: expanding on the theme of the 4 different 'dining rooms', they have added variety to the seating for the Ocean View Cafe. This was a good idea and gives the area a nice feeling of being open and modern-lots of ability to do the Goldilocks thing and find a chair that suits you. Handwash Stations: Yahoo!!! What a great idea although likely borrowed from other ships (like the QM2), you actually have the option of washing your hands before you eat. Theatre: the design of the theatre makes it a more intimate experience and truly, I don't think there is a bad seat in the house. Cafe Baccio: They've made this area larger and it is quite nice. Staff were excellent and it is the place to meet people. Jogging Track: If there was on aspect of the Edge that I loved, this was it. They've beautifully executed a jogging track that is an experience in itself. Undulating between two decks it gives you loads of different things to see, challenges you with a hill and before you know it, you've done a couple of miles. Cons: -The beds: I've always slept well on Celebrity but this time it was not so. They've done something to the beds, with either a plastic cover or have used memory foam, but whatever they've done it's a hot experience and not in a good way. -Specialty Dining: I'm not entirely sure what Celebrities process for booking specialty dining is, but it seems to be a work in progress. We were not given the option prior to boarding of purchasing a 3 pack of dining, only an option of 9, but once on board there seemed to be a limited number of 3 packs suddenly available. The cost of these has also gone up significantly and to be brutally honest, it's not worth it. We booked the Steakhouse for our anniversary dinner and treated our friends to it as well. The charge came to $225 US for the 4 of us with no alcohol. The food was good but not good enough to warrant the cost-the value just isn't there. The biggest complaint however is with the blended environment. The Edge has an amalgamated central plaza design that is capped off on deck 6 and both the Steakhouse and Raw on 5 have open concept designs that is supposed to allow patrons to enjoy the ambiance of the plaza while eating. Problem is that the ambiance created by the Martini Bar is a complete, utter and unwelcome intrusion in the restaurants. Five minutes into a Martini Bar demonstration complete with loud music, hand clapping and shouting, I asked the maitre d if it was going to end soon. He indicated that it would stop in another 5 minutes or so. When I asked him how he stands it, he told me that if it was a continuous thing, he'd leave his job. Bottom line-there is no value with specialty dining anymore and it was a less than special experience, just not worth it. No Quiet Areas: As above, the redesign of the central plaza area has allowed for the all the different environments to be blended, which is compounded by the plaza being capped off at deck 6. Sound reverberates and echoes...it was impossible to find a quiet area. Eden: I love the colour green, but the shade they've used in Eden is reminiscent of the Cold War/Healthcare in the 50's....just ugly...and it's a weird space. They've taken the best part of the ship and tried to morph it into something for a younger crowd. This is fine, but the crowd sailing wasn't younger and it showed in Eden with the area being more popular with the crew than guests. The bar staff were surly, the chairs so low (you have been warned) that you have to roll yourself onto the floor to get out of them. Shops: As others have related, the shops are not for ordinary cruisers and are all high end. Dining: We were assigned to Tuscan and we okay with this as we were traveling with friends, but be forewarned if you are not, that the new dining arrangements make for an isolating experience. The large tables where you can meet new people are gone and this seems to be part of Celebrities grand design for attracting a new generation of travelers, but I missed the opportunity to meet new people over a meal. Food was okay with portion sizes all over the place and a weird familiarity with the serving staff that left me reeling when our server told me over dinner one night (in front of everyone) that I wouldn't be so fat if I didn't eat bread at night. Wow, just wow and please pass the bread sticks... Are the Scrubbers Working? A universal observation by a significant amount of passengers was that the Edge is blowing blue and visibly polluted a number of ports. It was so bad in a few ports that the upper outside decks had to be avoided. We've never seen this before with a ship and chalked it up to the fact that she is new and that her engines still might be breaking in, but the amount of pollution she produced was profound. Enrichment Lectures: The overall entertainment on this sailing was not good. To many singers who think that holding a single long note is talent, but the enrichment lectures were bad. One presenter had to be told to stop giving his lectures while in his bathrobe and slippers. We caught him on a day when he got dressed and I was left wondering what the hell Celebrity is thinking. A lecture on the Azores was filled with slides of the guys ex-girlfriends in bikinis (with his wife and co-presenter sitting in the front row) and shots of his vomit on his sailboat. I am not exaggerating with this account. He followed this with a 6 minute (I timed it) discussion on vomit and how to tell which kids will do it and when. It was astonishingly inappropriate and unprofessional. Does Celebrity actually listen to what is being presented to their guests? Awful, awful, awful. Bottom line....While we didn't hate the Edge, we didn't really like her either and at the end of the day, we'd avoid booking on her unless she offered an itinerary that no one else offered. To be honest, I've think we've had it with Celebrity-they just seem to be going in a direction that is aimed more at trying to squeeze as much out of their guests as they can and not even trying to provide value for the experience. Try the Edge, but beware that she is a very different and not always positive experience. Read Less
31 Helpful Votes
Sail Date: April 2019
We have been on at least 30 cruises and have sailed with Celebrity 7 times prior to this cruise. We were very excited to sail on the Edge as it seemed like it was going to bea bit different from other ships...well, it was...and not in a ... Read More
We have been on at least 30 cruises and have sailed with Celebrity 7 times prior to this cruise. We were very excited to sail on the Edge as it seemed like it was going to bea bit different from other ships...well, it was...and not in a good way unfortunately. We booked the 15 night Transatlantic cruise beginning on 4/28. First off, embarkation was a breeze! We booked an infinite balcony...for sure, something different for the industry. We HATED it. It felt like a tiny (5'x6') solarium attached to the room. It didn't give you the balcony experience at all. If you open the window, the A/C goes off in the room. The only redeeming feature was the shade that you lower with a button. It made the room very dark at night and you don't have to deal with curtains. The cabin itself was okay as was the bathroom. Why locate the couch away from the TV...it's very hard to watch while you're sitting on the couch. There was enough storage too. It sure would be nice if they'd put in larger waste baskets...those puny things they use are ridiculously small. The ship itself is pretty but it seems like they were just trying too hard to be "edgy"..sorry about that. There are very few comfortable chairs around. I miss an observation lounge and thought Eden was weird. Several times we tried to go there for lunch and it was closed a lot for private events. Most of the meals we had were good. I do think other cruise lines could learn a thing or two from Celebrity regarding the buffet layout. The crew was good. Overall, not as friendly as on Princess or Holland America. Our cabin steward, Mark was phenomenal. The entertainment staff...especially Sarah and Bethany were wonderful. Laundry service is not good. They have the nerve to charge $49.95 for a bag oflaundry and it comes back to you stuffed in the same bag. It's marginally folded. We're not going to sail on the Edge again. We got it out of our system. By the way, this cruise was expensive compared to comparable TA cruises. We could've gotten a suite on HAL for what this cost us. Read Less
7 Helpful Votes
Sail Date: April 2019
We are long time Celebrity cruisers (8 different ships) starting in 2009. We have also done cruises on Princess, NCL, Carnival and Cunard and were travelling with an older neighbour friend and her married daughter. My wife and I liked ... Read More
We are long time Celebrity cruisers (8 different ships) starting in 2009. We have also done cruises on Princess, NCL, Carnival and Cunard and were travelling with an older neighbour friend and her married daughter. My wife and I liked our Deck 11 concierge stateroom. New balcony format adds lots of room and especially for baggage storage when you are packing/unpacking. Window opening does pauses HVAC performance but loss of heat/coolness can be somewhat controlled by closing inner balcony doors. Those inner doors should have vertical curtains so that light could be better controlled and differing sleep / wake up schedules accommodated. I've been in IT over 40 years and found the internet package coverage was solid throughout most of the ship ship. While we experienced only minor connectivity issues and session disconnects while wandering around the different ship areas, many others were not . Unfortunately many others had Internet speeds on transatlantic crossing were very good with only exception of late day and evening after leaving Bermuda. Overall services on ship were professional tainted only by a couple of "sour" crew members encountered. We signed up for the late meal sitting and were assigned to a table of four in the Tuscan grill. Unfortunately, our linked reservations with friends placed them in the Normandy as a couple. After speaking with the concierge office we all ended up in the Tuscan given that our friends like it's decor over the french restaurant setting. Our dining experience in the late meal assignment was somewhat mixed. While the service was very good, food and portion inconsistencies (mostly with combined meat pasta dishes) caused us to order double Entrees pretty well most evenings. For example the vegetarian "Vegetable Wellington" Entree offering was the approximate size of a Pop-Tart and it upset my wife to the point that she refused to eat it and simply went on to have a desert. The Sommelier / wine steward was very pleasant but brand new to position. She had little to no basic wine knowledge. Sadly she should have been better trained and/or have shadowed someone for longer periods. I had to request she bring over the wine list multiple times when she had absolutely no clue as to what was available or as a recommendation with a selected food item. Entertainment and Excursion seminars were OK in my opinion, although one of the presenters lacked any level of professionalism or decorum by placing past girlfriend and sailboat "puking" pictures on the overhead screen. Very poor judgement IMO. I liked the few excursions in the we had chose in the Azores, Lisbon and Paris (Eiffel tower and non-dining boat cruise). We found the Guggenheim Museum in Bilbao to be a disappointment likely given the nature of almost the entire 2nd floor display materials of post WWII and other genocide reflections material. Art I suppose but rather hugely depressing! My biggest challenge in liking the Edge was the amount of noise at all times in public areas and no real quiet area offerings on the ship outside of staterooms and external decks. While I understand that a younger clientele is being targeted and the ROI for each square foot of space profitability are critical items for Celebrity and its investors, from a long term Celebrity cruiser prospective, the lack of quiet space without retreating to your own cabin was a big on-going disappointment. I was also frustrated by the completely upscale nature of boutique stores and store materials offered on the ship. I wasn't able to purchase a bottle opener or pack of cards while on the ship. It was all Tiffany's and other high-end designer items. And... its not like we haven't bought jewellery or other such luxury items previously, its just that there was no variety or lower end offerings, if we were so inclined. Lastly, I must mention the unrelenting emails and shameless marketing of pre-cruise materials and bid offers. The occurrence of these items appeared to be significantly ratcheted up over the last 90 days before sailing. However, by that time we had purchased our shore excursions and even a call to the customer support line inquiring about a stateroom upgrade indicated that there were no available upgrades below Owner suite class in-spite of the "bid offer" options being suggested. An absolutely annoying in-basket filler and shotgun broadcast time waster. I even felt obliged to apologise to our friends we invited along on the cruise given the amount of "junk" emails sent out by Celebrity. Unfortunately, I will not likely return to the Edge, II & III offerings because of the issues noted above. We have two cruises booked on Cunard given our very enjoyable QM2 transatlantic voyage home a week after getting off the Edge. Read Less
6 Helpful Votes
Sail Date: April 2019
We sailed on the Celebrity Edge on the April 26th to May 13th, 2019 trans-Atlantic (TA), crossing. Check-in was fast and efficient. We downloaded and used the Celebrity app. That allowed us to scan in our passports and photos so upon ... Read More
We sailed on the Celebrity Edge on the April 26th to May 13th, 2019 trans-Atlantic (TA), crossing. Check-in was fast and efficient. We downloaded and used the Celebrity app. That allowed us to scan in our passports and photos so upon arrival we were able to quickly pass through check-in and make our way onto the ship. Bravo to Celebrity for updating the process and creating the app. Once onboard, we were able to access our rooms quickly and our baggage arrived shortly after we got into our cabin. Our sea pass was awaiting us at our cabin door. Our cabin was a sunset veranda, # 11274, and this sailing represented our 4th TA in a sunset veranda so for the purpose of full disclosure, we were predisposed to like the location and aft cabin experience. We were not disappointed. Our cabin was well laid out, had sufficient room and the location at the back of the ship was perfect for us. The bathroom was spacious, and the shower seemed larger than we have experienced on previous ships. The water pressure and temperature were excellent. The bathroom counter space was enough for our needs. The balcony was longer than normal sized balconies but to us, it seemed shorter than previous sunset cabin verandas and although the balcony could have accommodated two loungers, it only had two chairs and a very small table. We like to sit on the balcony and enjoy the sunrise or sunsets. Loungers would have been much better and added comfort. We ended up using the small table as a foot-rest which was not the best option. The cabin itself was well maintained and “Andi”, our cabin attendant was excellent. He did an outstanding job of keeping the cabin in perfect condition and always greeted us by name and with a smile on his face. The cabin was bright, well appointed and had a large mirror sporting “surround lighting” at the dressing table. The size and lighting was appreciated and useful. We found that the dresser/counter space was limited and made more so by the “Celebrity books” and paraphernalia already occupying the limited counter space. We ended up placing the books under the bed to give us more counter space. Overall we would give the room a 4.5 out of 5. Because we did not stay in an Infinite Veranda room, I will not rate those type of cabins but I will pass on some general comments. The rest of the people in our group (14), all had Infinite Verandas so we were able to see a number of them first hand and we heard the pros and cons. Most of our group were not fans of the cabins as they felt they never got the outside experience. One likened it to having an oversized window that you could “sometimes” open. Apparently the ship’s staff have the ability to lock the mechanism(s) so they could not open the “verandas” when the seas were deemed too rough. The people in our group were all on decks 8 or 9 so fairly high up. Consequently, some felt that there should not have been the need to block the ability to open the veranda. The verandas were also described as restrictive, noisy and limiting views. The ship itself has some positives and negatives. I would be remiss if I did not mention the art around the ship. I am not speaking of the usual art found on ships that is later placed for sale, but specifically the art used as part of the ship’s décor. Well done Celebrity! We loved the different pieces and the mixture of styles. The overall appearance of the ship is fabulous. Definitely a 5 out of 5. The buffet on deck 12 was very good and the selection for the most part was excellent. The morning staff were always in attendance to fill up the coffee and bring juice etc. At lunch time they were not as visible and at times it was difficult to find bar staff. However, we were generally there for the food and there was a wide selection and usually very good. 5 out of 5. The idea of four main dining rooms is in my opinion, an epic fail. We had made reservations in advance of our sailing for every night of our sailing and in the different dining rooms. We knew we might want to make changes to dine with friends but thought that paying the extra for Select dining would allow for ease in making changes. Quite the opposite, if we needed to change reservations, we ran into problems. Additionally, there were variations in the quality of food and service in different rooms and if you had a bottle of wine in one restaurant, and dined at another the next night, it took awhile to get your wine. We found that the Normandie was the poorest restaurant in terms of service and food quality. There were a few times when the meal that arrived was cold or there were delays in getting some dishes. The result was that a person might be still waiting for their meal when the others at the table were almost done their main course. Additionally, the first night we were dining with a number of friends and we were given a table with chairs on one side and padded bench style seating on the other. The seating was so low that the four people on that bench style seating were uncomfortably low and likened it to be a child at table that was too tall for them. By the end of the cruise we were avoiding the Normandie and focused on any of the other restaurants. Overall the food in all the restaurants was unremarkable, uninspired and average. The Cyprus and Tuscan came out on top for service and quality so we were trying to eat there and that meant navigating the restaurant change process and it was not a fun or easy process. 2 out of 5 for the four main dining rooms. We tried three specialty dining venues. The Eden experience lived up to the hype and was a delight. Entertaining, delicious and memorable, it was an excellent meal and overall super evening. The entertainers were enjoyable, the open meal preparation fun, and the service impeccable. The food was exceptional. We would definitely pay the extra money to enjoy that experience again. 5+ out of 5. The Fine Cut Steak House was so/so. It is positioned two decks above the martini bar and is open to the bar and common area below. That means all the noise that is occurring below, is heard in the restaurant. As a result, one’s conversation is in competition with shouts, music and other noise from the two open decks below. Consequently, the ambiance is somewhat lacking. The food was good but not exceptional. We all had the steak which was OK but two were overcooked. The décor was average and overall, the dining experience was average and not worth expending the extra money. 2 out of 5 Le Petite Chef was a fun experience. The animation was entertaining, and the serving staff were excellent. The food was very good and we would repeat the experience again, if only to get better video of the entire dinner preparation. We imagine that the animation would wear thin after awhile, but for now, we highly recommend people give it a try. 5 out of 5. The entertainment on average was good and although we did not attend a lot of shows, those that we did attend (4) were entertaining and enjoyable. The seating was comfortable and although we sat in different locations, we always enjoyed a clear field of vision. 5 out of 5 with the caveat that we took in a smaller number of shows and there are others who can provide a better review of the entertainment. The emergency drill was excellent with video screens employed so everyone had a good view. The staff were, for the most part excellent and friendly. There was a high degree of visibility for senior staff and the Captain was entertaining with his 10am morning updates. We would recommend the ship, the cruise line and in support of that statement, I can confirm that we booked two future cruises while onboard. Read Less
5 Helpful Votes
Sail Date: April 2019
We took the transatlantic re-positioning April 2019 in a deck 11 inside cabin to get plenty of time to see and experience the ship. For us, Celebrity always had very good food, genuinely friendly and professional staff and great ... Read More
We took the transatlantic re-positioning April 2019 in a deck 11 inside cabin to get plenty of time to see and experience the ship. For us, Celebrity always had very good food, genuinely friendly and professional staff and great entertainment; whilst always sailing in really clean and well maintained ships. The Edge has definitely not disappointed. I have to take my hat off to Celebrity; they have thought so carefully and taken to a wonderful new dimension, so so many aspects of ship design; that this review won't have the space to cover them all ! Some of our favourite were an excellent cabin [We had an inside] with a great spacious shower room ( the best shower experience ever on a ship in 30 years - really ) super LCD TV, plenty of varied deck space with never a problem finding a lounger, even on the best deck days. There is a great sense of space on this ship and the best dedicated(and interesting) walking and running track we have seen anywhere afloat so far. The food was consistently very good to excellent with really great varied restaurants included and speciality dining options,the later are definitely worth booking in advance as a package. [ We took a package of four and went to Eden twice] We particularly enjoyed Eden, Le Petit Chef experience[a marvelous one off] and Fine Cut steakhouse. The new Atrium and and Coffee/drinks space is really super with amazing staff coupled with great singers for a really nice pre or post dinner experience. The new show theatre and visual staging shows and entertainers were amazing with genuine standing ovations nearly every night. The ship is really easy to get on and off with multiple lifts to the purpose built spacious disembarking area. It took us only 12-15 minutes to get on-board at Fort Lauderdale and the new check in process appeared to work well. Celebrity and it's design teams have undoubtedly, we think, done a marvelous job and it's all delivered by what continues to be, in our view, the genuinely friendliest staff at sea who, with the great new ship, made for a really enjoyable cruise. Read Less
4 Helpful Votes
Sail Date: April 2019
We booked this cruise because we wanted to try out the Celebrity Edge from Ft. Lauderdale to Europe. We were planning to leave the ship in Le Harve, France for a river cruise to Normandy, and saw this as an opportunity to easily travel the ... Read More
We booked this cruise because we wanted to try out the Celebrity Edge from Ft. Lauderdale to Europe. We were planning to leave the ship in Le Harve, France for a river cruise to Normandy, and saw this as an opportunity to easily travel the Atlantic. We got off in Le Harve the day before the ship sailed to Southampton. First of all, I read the other review of the Edge Transatlantic, and I am thinking these people were not on my same cruise. To make a big deal over shampoo or sounds in the wind, give me a break! The ship is beautiful, had great service, great dining, great entertainment, and a relatively smooth sailing. I have been on many ships, including three trans Atlantics, and did not experience rough seas on this sailing. Maybe those people on the top decks should have been down on Ocean View cabins like me. We know better crossing the ocean. Our cabin was on deck three near the front elevator. The only criticism I have for the cabin is having to walk the length of the ship every day to get to dining. The restaurants were at the back of the ship and we were on the front. It was near the theater. We liked the idea of being able to eat in 4 different restaurants every night and had no problems making reservations for early seating. The service was excellent and food choices plentiful. The buffet dining in the cafe was not good at night. There was very little choice, the same menus, and not as good as other ships we have been om. The shows were great. We especially loved the first night entertainment of December 63 which featured Frankie Valli and the Four Seasons music. They had lovely voices, and a high energy show. Lorraine Crosby one night did a terrific show of Queen and other rock music. Every night there was entertainment in the theater. I did not particularly like the Celebrity production shows. Also they featured lectures, extra shows, and other events during the day. We knew that there was no library on board, so we brought digital books with us. The ship provided a restaurant every day for games to allow people to play. i took advantage of this by hooking up with fellow cruises to play cards on sea days. My husband liked the fitness area and said it was very modern with lots of excellent machines. He never had to wait for one the whole cruse. The shops were too high end. Not everyone needs expensive jewelry and watches. They were empty and I missed the typical sales that most ships offer. None were available. I think Celebrity will have to rethink these shops for most cruisers. The ship excursions were typical, my only criticism was the day in Lisbon where we had a very poor excursion with a poor tour guide. It was one of the worst tours we ever were on. It did not help that it was raining all day. The other days were sunny but cooler with better tour guides. We did not have many ports to visit on this itinerary. It is a waste of money to book a high verandah cabin crossing the Atlantic. We know this so we booked an outside cabin which was more than comfortable. Our cabin steward, Garvin, gave us excellent attention. I would highly recommend the Edge. We booked another Celebrity cruise on board for next year and think highly of them. This was one of the best cruises I ever have taken. Read Less
Sail Date: April 2019
We chose this cruise to go on the new ship and have quite a few days at sea. Everything about it was near perfect. Embarkation was very quick in Ft Lauderdale, about 15 minutes after we arrived at the terminal. We were allowed to go to ... Read More
We chose this cruise to go on the new ship and have quite a few days at sea. Everything about it was near perfect. Embarkation was very quick in Ft Lauderdale, about 15 minutes after we arrived at the terminal. We were allowed to go to our staterooms fairly quickly (the attendant was still working in ours but we dumped our bags and went to have lunch). We loved the aqua class stateroom with the infinity balcony; wonderful to be on a brand new ship! We mostly dined in Blu, the aqua class restaurant. We had fantastic service. always got our same great waiters and generally our same table for 4. We thoroughly enjoyed the quality of the food and smaller portions of healthier food, but we never went hungry. We don't usually do sit-down breakfast dining on cruises but did several times on this ship due to the quality and prompt service. Lunches and breakfasts were good in the Oceanview cafe with nice variety; loved the pizza too! We did the Steakhouse specialty dining (good but not much better than what we got in Blu) and the rooftop grill (fun and plenty of food; nice to be outdoors when it is not windy and cool, which it was many nights on a transatlantic). Besides the restaurants, overall staff and service was good. The Martini flight was fun and an amazing demonstration. Only regular complaint about Celebrity is that if you ever need guest services, they don't answer the phone and there is a long line at the desk many times. Eden (which came with a lot of hype) was not as expected. It is in the back of the ship and lower deck so suffers from the engine rumble. The entertainment was pretty strange, although we did enjoy the food and presentation specialty dining - it was unique. It did not have the tropical ambiance at dinner as the sun was out past 9 and there is a lot of glass. They do serve lunch (excellent reuben panini) if you want to get away from the crowds. Only downsides we saw with the ship: no top deck indoor lounge like at the front of many ships. The only way to get a view out the bow is to go through the spa to a small outdoor area on the front of the ship. Many high end shops so very little shopping was being done. And a few bugs to be worked out or tweaks to the next version of the Edge. Entertainment was good although would have been nice to have another cast production show on such a long cruise. Comedians were decent as were most of the musicians. We did not do many other activities other than poolside exercise and did our own thing in ports or with private excursions. They had trivia about every day as well as other activities if you want to divert from poolside reading. The spa was really nice with the different type of thermal and salt rooms, the rain garden showers and heated tile loungers (sometimes a battle to get one in the afternoons). Loved the multi-level jogging and walking track with no steps!! Thoroughly enjoyed Bermuda, the Azores, Lisbon and Bilbao. We did not get off in Le Havre, France as had seen D-Day beach areas previously and most things were closed in Le Havre as a Sunday. Self disembarkation in Southampton was a breeze as you had to check in with British customs officials onboard a couple of days before we disembarked. Read Less
6 Helpful Votes
Sail Date: April 2019
While the overall cruise was very enjoyable, since we were with friends, we have for the first time, being Elite members, have found some issues with the food and/or the prep. This was the first time we sailed in Aqua Class, and while ... Read More
While the overall cruise was very enjoyable, since we were with friends, we have for the first time, being Elite members, have found some issues with the food and/or the prep. This was the first time we sailed in Aqua Class, and while the smaller dining room is nice & Blu, gave us access to two menus (Blu and Main), we do not feel the extra cost of Aqua class was merited. There were some instances where the entrees lacked flavor and were overcooked. One of our travelling companions made the remark that the crepe suzettes dessert tasted like "hockey pucks." Early on, we expressed our disappointment to Guest Relations. Subsequently the Head Chef came to our table and explained that the food comes frozen from the US. and that may alter the freshness factor and taste. Having been on numerous Celebrity cruises, Europe, Caribbean and the TransAtlantic, this was quite a unique explanation. On a positive note, service in Blu was excellent and the wait staff were always willing to exchange any food that was not to your liking. The Blu hostess was also extremely accommodating. As on all our Celebrity cruises the cabin attendant "Z" kept our room in excellent shape. Also we had fun with the Celebrity Life staff, particularly with Jaz and Tim. Read Less
4 Helpful Votes
Sail Date: April 2019
We tend to prefer longer cruises with sea days. Celebrity almost always has excellent speakers and this cruise was no exception. We tried to catch all the talks. This is our second cruise in Aqua. The ammenities make the trip so much ... Read More
We tend to prefer longer cruises with sea days. Celebrity almost always has excellent speakers and this cruise was no exception. We tried to catch all the talks. This is our second cruise in Aqua. The ammenities make the trip so much more enjoyable so thats what we look for now. Our cabin, an A1 was a long way from the spa and because of the weather we didn't use it. The room was very well done and the bed was very comfortable. By the time we finished breakfast our room was usually finished. Very clean.did n The buffett was usually crowded but never so much that we couldn't find a place to sit. I noticed, and reported, when a guest came back and dumped his leftover food back into the container. After that I only ate what was served. No more self serve. I feel that they should have someone at all the stations. I have no desire to eat a strangers leftovers. The lounge music venues were very nice. The service in Blu as always was excellent. Daniell and Jet, our waiters, Yudie(sp) the Maitre d' and the wonderful hostess were were so friendly and professional. Overall the shows we great with one notable exception. The music was so loud it overpowered the singers and the guest piano player. It was also.was damaging to our ears. Some of the performances we had to leave because of the music. I don't know why the music director thinks that louder is better. Read Less
2 Helpful Votes
Sail Date: April 2019
We took this cruise as a gentle way to go home to Canada from Japan. (We had done an around Japan cruise with Windstar beforehand) It was very enjoyable, food great, staff lovely, entertainment good. There were alot of sea days ... Read More
We took this cruise as a gentle way to go home to Canada from Japan. (We had done an around Japan cruise with Windstar beforehand) It was very enjoyable, food great, staff lovely, entertainment good. There were alot of sea days together but we got a routine of trivias, podium talks, hot tubs and eating in the day as the weather was too cold to be out on deck much or in the swimming pool. The speakers were entertaining, one gave talks on major trials. Another did Buddhism history and meditation and a third did varied talks from Rasputin to dog behaviour. The afternoon progressive trivia was fun if you had got a team together. It wasnt too rough so seasickness wasnt an issue either. We did have to change our clocks forward about 6 separate times to be on Vancouver time by arrival butbetter than getting full jetlag. So repositioing was worth doing, although the stop in Russia was a waste of time except to stretch your legs! Read Less
1 Helpful Vote
Sail Date: April 2019
This was our first trans Atlantic. We had 7 sea days in a row. We lost one hour every night due to the time change. The good part was we had 7 days of the calmest water ever and sunshine every day. The bad part was that there was ... Read More
This was our first trans Atlantic. We had 7 sea days in a row. We lost one hour every night due to the time change. The good part was we had 7 days of the calmest water ever and sunshine every day. The bad part was that there was nothing offered that didn't include a sales pitch during the day unless it was trivia or bean bag tossing. After the 2nd day at sea we were flat out bored. We also noticed the lost hours and were more tired. We liked the sit down breakfast in the mornings and the service and food were great. Lunch got very repetitive and half the space was either Chinese or Curried dishes. When they did offer chicken or beef or pork, it was so dry that it was hard to chew. Salads were always fresh. Pizza was also good. Dinner at night went from excellent pork chops and pork tenderloins to terrible brown stuff they called steak. There was NO LOBSTER dinner. Sometimes, we just ate salad and appetizers. Desserts were some kind of jello and cake mixture. The crème brulee was good. The food and bar service was quite good after we found our favorite bar staff and favorite waiters. The room steward (Made) was very helpful and always smiling. Several of the dining crew seemed bored with their jobs and were talking among themselves instead of talking with passengers. We did not see the officers mingling with any passengers. At the Cruise Critic gathering - they lined up and were introduced - and promptly LEFT! It lasted 5 minutes! How poor! Fortunately, there were 2 people on board that were willing to step up and give a lecture about the lives of the US presidents and their wives. A BIG THANK YOU to Bill and Sue Wills! They did several lectures but they were not sponsored by the ship and you had to know about them from Cruise Critic in order to get the time and place. The production shows were very good. The comedians were actually funny. Some of the singers were screamers so we left. The ship is older and showing her age. Everything was clean, but our shower had some rust and the balcony door shimmied if it was windy and they had to shut off the water twice during port days to fix plumbing things. One of the minor annoyances was the lack of a drawer under the desk, and a lack of shelf space. There were 5 drawers and that would have been plenty for 7 days, but for 14 days - it was not enough. Ports were less than exciting. Madeira, Cadiz, Alicante and Malaga all looked alike. I guess we should have expected that, but after you see 2 or 3 forts/castles - we were done. Read Less
Sail Date: April 2019
We picked this cruise as we had never been on a transatlantic cruise. The price was terrific. And we loved the itinerary. The crossing was very smooth, except for one day in between Madeira and Lisbon. When I say smooth, the ocean ... Read More
We picked this cruise as we had never been on a transatlantic cruise. The price was terrific. And we loved the itinerary. The crossing was very smooth, except for one day in between Madeira and Lisbon. When I say smooth, the ocean was like glass. This was terrific for us to do some sunbathing. There wasn’t a problem finding a deck chair ever. Infinity is an older ship, due to be refurbished. However it was clean. The cabin was a little tight, but probably no more than others we had been on. It did have the shower curtain rather than the door, but this wasn’t a problem. Dining was fine. We ate dinner mostly in the main dining room, except we did do the QSine experience, which was unique. We also ate once in the OceanView Cafe, because we just didn’t want to get dressed up and we were tired. The Ocean View Cafe we had great breakfasts and lunches, and the Pool Grill had great burgers. One thing I noted was there was only one place to get the ice cream in the Ocean View Cafe, and their was always a long line. Sometimes the soft serve machine is self serve, but it was also back behind the counter. Consequently plan on 15 minutes or so to get a cone. We only attended a couple of the shows. We very much enjoyed the classical group that played in varying places. I wish they would have scheduled the educational lectures a little later than 9 am. However the main asset of Infinity is its crew. Without fail, each member was smiling and helpful. The first evening in the lobby, we had a little trouble figuring out how to connect to the WiFi. The Hotel Director Vedran Jelavic was one of the crew that was circulating and was able to help us. I was very impressed that he took the time. Also we loved the bar staff at Cafe Al Bacio, Viktoria, Anca and Melissa were our bar waitresses and Elissa is an amazing bartender. My husband had hurt his hip (we later found out he has arthritis) but he had a lot of pain. Marny in the spa helped him with massages, and she suggested Acupuncture which also helped. Read Less
Sail Date: April 2019
We boarded the ship in Ft Lauderdale and it was quick and easy. Our Concierge Cabin mid-ship on Deck 8 was a reasonable size, clean and comfortable with plenty of storage for our clothes and luggage. Our cabin steward, as usual, provided ... Read More
We boarded the ship in Ft Lauderdale and it was quick and easy. Our Concierge Cabin mid-ship on Deck 8 was a reasonable size, clean and comfortable with plenty of storage for our clothes and luggage. Our cabin steward, as usual, provided excellent service. The Atlantic crossing was so smooth you really didn't know you were moving. We enjoyed the cruise but feel some things are definitely slipping even in the twelve months since our previous cruise on the Constellation from Singapore to Rome. Some of the main issues were firstly food, especially in the Main Dining Room at night. Choice has become more and more limited and the quality has definitely got worse. On a number of nights I found myself ordering the salmon as there was really nothing else that appealed to me. We went to Qsine one night and whilst it was a fun one-off thing to do you certainly wouldn't keep going back there for the food, it just wasn't that good. Another issue in relation to the MDR was that about 3-4 days into the cruise a few men started wearing shorts to dinner and one night one of them turned up in a singlet top and shorts and was allowed in to dinner. I complained about this (as did a number of other passengers) and didn't see it happen again. There were a few guest speakers on board but they were always scheduled for 9.00 and 10.00 in the morning with the rest of the day given over to sales pitch type of presentations. On the first leg there was a Meet & Greet for Cruise Critic members and this was well attended. On the second leg, however, because there were only a couple of sea days, Celebrity held it on the first night at 7.45 pm. I realise it was a bad time for many people but it was rather embarrassing when only eight Cruise Critic members turned up to be greeted by ten Officers and crew. Over 50 people had signed up for this and it was very bad form that so few actually turned up. We had a booking for a Specialty Restaurant at 8.30 but still managed to attend the M&G for half an hour and I'm sure others could have done the same. Overall, we enjoyed the cruise and would definitely sail with Celebrity again as it is still one of our favourite cruise lines. I only hope they don't let their standards slip further. Read Less
2 Helpful Votes
Sail Date: April 2019
We have sailed Celebrity many times as well as other lines. Embarkation- SLOW. Priority included so many, plus AQ etc. There were over 900 Elites and above on this sailing. So everyone had priority. Took about 45 min. Stateroom 1141 ... Read More
We have sailed Celebrity many times as well as other lines. Embarkation- SLOW. Priority included so many, plus AQ etc. There were over 900 Elites and above on this sailing. So everyone had priority. Took about 45 min. Stateroom 1141 - AFT facing the wake on 11. Overlooks the sunset bar. (1 of 5) Oversized balcony is lovely. Under the overhang you cannot be seen from below or above. Once you step fwd--those on deck 12 can see you..and of course those eating downstairs/at the bar. View is outstanding. As an AQ cabin it still has the body jets/shower tower. Do not know if that will disappear during the revolution. Storage is a problem in the cabin. In the bathroom (as this is an old M class ship) there is no tower of shelving like S class. Nor is there the over the bed storage like S class. Stateroom NOISE was terrible. A daily problem with the movie tracks from the deck 12 venue. We and those on the cabins on either side of us regularly had to call GS to have them turn down the volume. There was also the issue of a female singer who thought herself on stage" as opposed to background vocals. Her "midi" which provides the thump thump was so loud that if she was performing (1pm/3pm/5pm daily) and a movie was running above (Jurrasic Park for example) then we couldn't hear eachother speaking. We were driven in and off our balcony on every sea day because of the noise. Stateroom Location-- easy to reach Blu via the back elevators. Easy to drop downstairs 1 floor for breakfast. Another problem besides noise is that people use the stairs/cut through to mid ship and often don't close the hall doors...or the air flow slams them shut. BLU Outstanding service apart from a terrible wine steward. The Maitre D runs a great restaurant and the servers are on top of their game. The wine steward was arrogant and ill prepared. He was also rude and offensive when we didn't attend his (FEE based) wine pairing. We had to get the Maitre D and head Wine Mgr involved. BLU food--often very good. Several times we did order parts of the meal off MDR menu. Easily done because being M class ship and kitchen/s dining room location. BLU staff does an excellent job to make everyone feel welcome and appreciated. We much prefer the smaller venue. Wine Cellar-- slow poor service... often very overwhelmed as this bar gets tapped for the dining rooms as well. Its a pass through. It was often empty--and still poor service Martini Bar-- Busy. Great service. Nice location and view. Entertainment- Several bands/groups were excellent. This is sailing dependent. The shows are corporate and run for a couple years a piece. Ocean View. Service and food always good. It is a BUFFET so it is just fine and never "excellent". Plenty of choices. Having the ice cream bar on one side and the small Al Bacio on the other to order specialty coffees is handy. Al Bacio-- always a pleasure. We did think some of the desserts were lacking compared to other sailings. Not sure how this happens when the menu is corporate. Ship overall is showing wear and tear. And layout/design shows its age...(M class) as ship designs have varied over the years. Noted wear on upholstery in the theater, stairwells etc. That said it was nothing that was outrageously egregious. PAX On this sailing the avg age was OLD Older and Oldest. Generally very old. We did see a couple of families with young children. (VERY well behaved) Silent Disco--super popular and heavily attended. Stage shows--packed and well received. Bridge/Games in Blu-- packed (many sea days on this sailing) Gym and Spa- the gym was often packed and sometimes people were just sitting on equipment... "stretching"... Used the PG once. Have to say that we wondered about how clean the tile is--with people sitting on it without towels. Spa staff was not overly helpful and they were pushy for sales which is a bummer. Enrichment--Behind the Podium. Excellent speaker -a MD who combined history and medicine--looking at interesting world events. The other speaker's background and subject matter was of no interest to us...and we never attended hers. Captains Club events. Several nice events over the course of 2 weeks including cocktail event, tours etc. One bummer was a "wine tasting" event. according to the Head Wine Mrg..60 RSVPd and more than 120 showed up. IMHO they should have only taken in those that RSVPd. To at the last minute set up for that many more--and with no verification of who they were/if they had RSVPd etc..it made the event for everyone far less appealing. Ports of Call-- Madeira, Lisbon, Cadiz (Seville), Malaga, Alicante, Barcelona. We did private excursions in Madeira and Lisbon. We did DIY in Malaga. Then a private bicycle tour in Alicante and then in Barcelona we had a tour with transfer to our hotel. We stayed in Barc for 3 days post cruise .Cadiz-Seville: Did a ship tour in Cadiz (Seville) that was an absolute disaster. It was supposed to be a "small group" tour. What made the day go so poorly was in large part to the very very very bad way Celebrity disembarked people for the tours. There were MANY who needed mobility assistance and then 100s trying to get to their tours/buses. We didn't actually get to our "small group" bus for 90 min PAST the time we were to leave for Seville. It was so bad that Celebrity made amends by discounting back a portion of the fees. Debarkation- super super simple. We believe got misinformation telling us that we (doing self assist) MUST get off the ship super super super early. We did. No lines. However we then had to sit outside waiting for our tour for almost 2 hrs. Given the way the traffic (pax etc) came out off the ship over the course of those 2 hrs.. I think we could have easily walked off with our small carry on/roller bags with no problems. 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6 Helpful Votes
Sail Date: April 2019
Reading the reviews about the Infinity made me a little concerned about the age of the ship being we were doing a transatlantic trip 8 days at sea and ending up in Portugal and Spain.I cannot understand how some people can complain about ... Read More
Reading the reviews about the Infinity made me a little concerned about the age of the ship being we were doing a transatlantic trip 8 days at sea and ending up in Portugal and Spain.I cannot understand how some people can complain about this ship. The trip over seas was exceptional the ride smooth and the staff wonderful. I cannot begin to say how wonderful the experience was. I think if your looking for problems you could find problems on any ship but if you go to enjoy yourself and the company your with then you can enjoy whatever ship you are on. Our room was spotless and our room stewart, Sergio, was the best, always willing to do anything we wanted and always doing it with a smile. We have done many cruises and we don't go on ships looking for things to complain about, but look for the good things..Our day consisted of Sergio greeting us in the morning then we would go up to the 10th floor for the breakfast buffet or down to 4th for a sit down breakfast. Each day we would play cards or join what ever activity offered for entertainment for the day. Lunch was always at the buffet which they had plenty to god food to offer for any appetite you felt like having. Then onto dinner WOW we never had a bad meal all 14 days. Marteo and Mart were great waiters on the 5th floor. My husband loves to eat and whatever he wanted it was given to him with a smile. Then onto the entertainment at night, the shows were outstanding we went to all of them. Then onto the casino which I have to say I won and came home with money..overall if your hellbent on finding problems you will, but really try hard to enjoy a wonderful trip on a great ship the infinity still has a lot of life in her even though she is old..we love it from beginning to the end , fantastic. The excursions were not the best..we had six stops and I would say out of six we four that were halfway desent..Hop on Hop off buses were not so good. Read Less
2 Helpful Votes
Sail Date: April 2019
Folks have already written about different aspects of this 14 night cruise so I want to highlight just two- the very FUN Activities team headed by Brittany (sp? I hope right), and the wide variety of live entertainment My wife, Sue, and ... Read More
Folks have already written about different aspects of this 14 night cruise so I want to highlight just two- the very FUN Activities team headed by Brittany (sp? I hope right), and the wide variety of live entertainment My wife, Sue, and I are PARTICIPATORS; we dance, we play every trivia, attend every game and contest and see every single live entertainment that is offered. Heck, we want to get the most for our money. We both felt this activity team was one of if not the best we have come across. Brittany, Shirly, Ari, Chico( if I forgot to mention someone, I apologize) made simple trivias, silly contests and karaokes seem like entertainment events. I saw Ari take a simple Jenga contest between the crew and cruisers and turn it into what seemed like the most fun Olympic event of earth. Seriously the warmth and fun emanating from them could be felt--and we spent a LOT of time with them, especially Brittany and Shirly. Carlos was a great leader for the group. Live entertainment abounded (although there was no piano bar, darn)...two dance bands, a guitar and singer duo, solo guitariest, string duo, special gigs by the orchestra, and even a cruiser choir, which took a lot of time and committment from not only the cruisers, but the production show musical director. Thirteen live acts at night-comedy, magic, a mouth dropping arial act, solo entertainers, three production shows - the iBroadway which we saw twice. Plus there were five afternoon live shows. Sure we liked some less than others, but we were willing to experience them. I will add that we enjoyed the buffet better than the dining room. Of course my wife was disappointed with the small lobster dish in the main dining room (heck on our next ship we had NONE), but I had a very delicious beef Wellingon. Finally this will be a cruise we will remember as we are the couple mentioned by TXrangegal in an earlier review who made the presentations of US Presidents and their wives to our group of history buffs, I guess you could say. The cooperation we got from the staff was outstanding and we could not have done it without the event manager working hard for us. LOVED the many sea days and hope to save enough money for an even longer trip with more days at sea. Met so many fun people playing the trivias and contests, whom, although we will never cross paths again, this moment of brief intersection will always be remembered. Read Less
3 Helpful Votes
Sail Date: April 2019
This itinerary suited us. We had been wanting to do a crossing and we used to live in the Azores, so it was perfect for us. We were not sure how we would feel about six days at sea, but they were awesome. The ship was clean, crew ... Read More
This itinerary suited us. We had been wanting to do a crossing and we used to live in the Azores, so it was perfect for us. We were not sure how we would feel about six days at sea, but they were awesome. The ship was clean, crew everywhere taking care of things. Never had to wait for a drink or any other service. The crew at the coffee bar were especially nice, and hard working. We tried specialty dining for the first time ever, we bought a pre-cruise specialty restaurant package. We only ate in Tuscan, it was wonderful. Blu was great as usual. My only complaint about any of the restaurants is that the tables are too close. At our table for two, it usually ended up as a table of six with two couples nearby on both sides. The staff did note that we liked to to be off from the crowd, and since we were willing to give up window views, they did seat us off in a corner and only put folks around us when necessary, We appreciated that very much. The ports were great, Ponta Delgada was beautiful. Cobh was quaint and Liverpool was surprisingly nice. Ponta Delgada and Cobh were overnight stops and we really liked that. The officer crew was very visible and friendly the entire cruise. For us, this cruise was perfect, we had a blast...in fact we have already booked the Reflection’s return crossing this November. Read Less
5 Helpful Votes
Sail Date: April 2019
We loved being on the ship longer and having more sea days. We were in a sky suite which was most comfortable. We enjoyed eating in Lumina each night and spending time in Michael's Club. I need to be gluten free and I was so well ... Read More
We loved being on the ship longer and having more sea days. We were in a sky suite which was most comfortable. We enjoyed eating in Lumina each night and spending time in Michael's Club. I need to be gluten free and I was so well taken care of, even having gluten free scones in Michaels' Club for the afternoon tea. The ship is beautiful..this was our fifth cruise on it. The staff is amazing and so willing to help in any way. We celebrated my husband's birthday and our anniversary on the cruise. Murano is our favorite specialty restaurant. Their service, as well as all the service on the ship, is exceptional. We enjoyed meeting and being with the Cruise Critic members, being in the meet and greet, slot pull, book club, and other activities. The shore excursions I took were mostly arranged through Cruise Critic members before the cruise. I do not recommend the ship's excursions. It is a huge bus filled with people, some of which find it difficult to get on and off the bus, and some who are late arriving back to the bus while everyone waits, etc. We took one excursion to Kinsale with the ship's excursions,, which was four hours long and we spent three hours on the bus. I was disappointed to only have 45 minutes in Kinsale, which is why I arranged the excursion. I complained when I got back to the ship and they would not refund any of our money. What a waste of our afternoon! The entertainment was good. The speakers were disappointing, as we have had very interesting ones before on our transatlantic cruises. I loved the ports. The Azores are beautiful, the Beatles tour in Liverpool was my favorite, and visiting Cobb, Cork and Dublin where my family originated from was so interesting. All in all, a super cruise! Read Less
2 Helpful Votes
Sail Date: April 2019
We had done this cruise before on the Solstice three years ago, had seen all the sights, and stayed in Lahaina and Waikiki for several weeks some time ago. So we merely wanted some R&R, good food, originating in Vancouver, some ... Read More
We had done this cruise before on the Solstice three years ago, had seen all the sights, and stayed in Lahaina and Waikiki for several weeks some time ago. So we merely wanted some R&R, good food, originating in Vancouver, some sunshine, and were not interested in organised shore excursions. We got exactly what we paid for. Embarkation at Vancouver took much longer then we expected. Disembarkation at Honolulu was OK. I particularly enjoy Celebrity's English breakfasts and the variety in the buffet at other times, especially the cheese selection in the afternoons. The MDR - and the service there - was excellent, though one or two evenings we couldn't get the early time we preferred. One night in the buffet I complained about the poor quality of a prime rib, as did the passengers at the next table. Qsine was a gimmick and the food not particularly good. The ship's facilities, pools and public areas are excellent throughout. The entertainment in the theatre was excellent, as were the violin/cello couple from Ukraine(?) in one of the bars. I am no fan of Polynesian music but the group from Lahaina were very good. I asked for copies of the daily news summary Celebrity used to have available at the Guest Relations desk from Canada, UK and US. “Sorry sir, we don’t have them any more – gone paperless sir.” So I asked about the distribution of their daily on-board program on paper every day when they could just as easily be distributed to guests on the web or by email or posted on the in-room TV. Answer came there none. Not quite so paperless after all? The “James Bond style” safety video shown at the beginning of the cruise was ineffective and, even worse, insulting to many guests. They told me so because I asked them. Many people were little the wiser when it was all over. Two guests who had cruised in double figures with Celebrity and other lines told me they learned nothing and that it was pathetic compared with Celebrity’s competitors. I suggest that Celebrity change this program immediately, fire the producer responsible and the senior safety officer who approved it. Safety aboard is a serious matter. We are not particularly demanding of our stewards but our steward (Sijas, from India) was very attentive and looked after us very well. The lettering on the staff name/country badges is far too small to be legible by the guests. They are thus quite useless for the purpose intended. Read Less
Sail Date: April 2019
I chose this cruise because I could get off at the end in Honolulu which would allow me to shorten the flight to Korea. This was my first time sailing with Celebrity and only my second cruise. I selected my cabin and Aqua class before I ... Read More
I chose this cruise because I could get off at the end in Honolulu which would allow me to shorten the flight to Korea. This was my first time sailing with Celebrity and only my second cruise. I selected my cabin and Aqua class before I knew anything. After booking this cruise I began reading reviews here on cruise critic and on Ship Mate to learn what I was in for. Funny there were no reviews or pictures of the cabin 1544 I chose but lots of info on Aqua class. Aqua class turned out to be a great choice for me and my husband. Many reviews from those that were not Aqua class look at this as snobbish or at a way for this cruise line to make extra money. Yes mabe that is the case when comparing this line to other lines that I had no experience with. But for me and comparing it to the Princess cruise ship Star(my only other cruise) I found this to be a great option to have. Choosing this class gave me a great shower. Note I measured and took pictures which I will share. I am a large woman. Comparing the shower on the Star Craibe deck cabin C709 I would chose spending a little more to have this shower available to me. Another perk with Aqua class is the assigned restaurant Blu. I kept reading reviews about clean cuisine and thought it meant diet food, not so. Entrees were an array of meats and seafood with sauces artfully arranged on your plate. When the reviews spoke of intimate dinning it was not enough info that explained what it was like in the Blu. The tables in the Blu were grouped and arranged in several ways. Looking at the plan provided you will see an area near the windows with a row of tables perpendicular to the windows.these were tables not treated as a group but as individual tables for two. The space between was just enough for the waiter to squeeze through while servicing the table. Each perpendicular row was primarily serviced by a group of waiters for your morning and evening meals. The service was outstanding. My husband is a picky eater. He doesn't eat vegetables or any greens. They brought him the menu for the next day so he could choose what he would like that would be customized to his taste. The tables were close enough to have conversations with the couple next to you if you wanted but if you chose to not speak to your neighbors you didn't feel obligated. Now there were large round tables that could seat large groups of people that liked that. I thoroughly enjoyed the option of having our waiters just for us and we could enjoy the guest that would sit next to us that would rotate from time to time depending on what time they arrived. We met so many wonderful people. The room was a great location for attending the shows but not a good location for going to eat at the many restaurants on the ship, which was at the opposite end of the ship. The room was quite never heard any people noise nor any elevator noise. View from the balcony was great. Now what I found could use some improvements is the outlets. The only 110v outlet in this cabin was located desk level. I was told by Celebrity I could not bring an extension cord nor a multi plug adapter without surge protecter aboard the ship. However, spoke with fellow shipmates that have sailed with Celebrity that they brought adapters on board without surge protecter with problems. If you need a extension cord one will be provided. We were provide with two. One was for a C-Pap and the other was for a electric nasal flush. The downside to using extension cords is they were strung across our cabin. This is the only negative I have for this ship. I had the premium non-alcoholic beverage package. At dinner I could order special coffees, teas and other frozen non-alcoholic drinks. I could get bottled water where ever it was available all over the ship. At the Cafe Blanco I could get a large assortment of speciality coffees with the free assortment of pastries. When it came to water from this place. I could get more than one bottle at a time. Funny thing is is across from the Cafe Blanco was the icecream bar was not free. Also when at the shows you could order frozen virgin drinks like pinata colettas, strawberry daiquiris and the like non-alcoholic or bottled water. All and all I had a wonderful experience. Read Less
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