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855 Celebrity Repositioning Cruise Reviews

the ship it self is still in quite good condition ,the cabins are well laid out and spacious , the staff were friendly and helpful ,especially in the ensemble lounge. this is not a family vacation ship as there are no slippery slides , ... Read More
the ship it self is still in quite good condition ,the cabins are well laid out and spacious , the staff were friendly and helpful ,especially in the ensemble lounge. this is not a family vacation ship as there are no slippery slides , wall climbing , surfing etc, only indoor kids area, which we were glad about, unruly kids on ships don't float my boat. The food in the main dining room moonlight sonata and ocean view café was repetitive and a lot of the time tuff, tasteless bland, (many felt the same) it felt like you were eating at a retirement village buffet. they did manage to do 1 lobster night on the whole cruise which was the second last night (presumably to make you feel warm and fuzzy) there were numerous charges added to our room account (by mistake) that we had to ring up about and have removed so keep an eye on your tv statement, the is no APP for this ship or touch screens to see what's going on (menu etc) you have to use your tv which did not display free dining menu for more than 3/4 of the trip only specialty dining, drinks and drink packages are now getting over the top a drink package costs nearly as much as the cruise? in room movies are limited and repeat often, the cruise director would bang on for ages every morning doing the hard sell for everything but the kitchen sink!!! the first 3 ports in Mexico were good but the tendering at Cabo san lucus was a joke up to 3 hours to get to shore only leaving a few hours to look around as it was a short stay. that's where things go really down hill from there (after Mexico ports) the remainder of the cruise ports were CONTAINER SHIP TERMINALS, (presumably because its far cheaper to dock at them) every port was a shuttle bus to the gate or another bus to town, ALL tours for san Antonio were cancelled the day before arrival BUT wait a minute hasn't the unrest been going on for months (we didn't care as we got off but many, many were not happy Jan) if this is the best that celeberity can come up with then its not looking good (I mean why pay more when you can do MSC and get the same) Read Less
Sail Date December 2019
The Celebrity Reflection Transatlantic 2014 cruise spoiled me. The Eclipse in 2019 woke me up. Food poisoning does that. I ate in the Celebrity cafe on the 14th floor. I was treated by the medical staff and once the ship docked in ... Read More
The Celebrity Reflection Transatlantic 2014 cruise spoiled me. The Eclipse in 2019 woke me up. Food poisoning does that. I ate in the Celebrity cafe on the 14th floor. I was treated by the medical staff and once the ship docked in Santiago South America I received further treatment. My cabin 6212 creaked incessantly. This ship does need to be overhauled. The dining room experience was enjoyable. The food, delicious. The Celebrity ships are not known for quality entertainment. This cruise was no different. I didn’t use the ship to book excursions. Third party excursions were much cheaper, very informative and enjoyable. Kristian, our cabin staff was excellent. All the staff I encountered rated five stars. The ship had a bad odor. The maintenance staff cleaned but the ship is old and in need of refurbishment. The upholstered chairs on the fourth floor, overlooking the grand foyer were filthy. I used a towel while sitting in these chairs. The cruise was geared towards seniors. Boring entertainment. Read Less
Sail Date November 2019
This was our first cruise with Celebrity having sailed mostly with HAL, it's interesting to wonder whether this means you become used to how a certain provider does things but our overall experience could have been better. The ship ... Read More
This was our first cruise with Celebrity having sailed mostly with HAL, it's interesting to wonder whether this means you become used to how a certain provider does things but our overall experience could have been better. The ship was lovely, well maintained, comfortable, everything worked, always a bonus. We had a standard balcony room and it was fine, big enough, plenty of storage and we were well served by our steward, friendly guy. Embarkation was fine, we followed the guidance issued about arrival times for each deck and breezed through. Similarly disembarkation was well organised, we were allowed an earlier time to fit our transfer/tour to Santiago and were off even earlier. Service was good, the staff to guest ratio was higher than we were used to and most friendly/welcoming. Our experiences with Guest Relations, Shore Excursions and Cruise Director and staff was mixed, some were too officious / bureacratic and inflexible, they didn't respond very well to mini crises and seemed impersonal. One of the main reasons we booked the cruise was to stop in Costa Rica and this was cancelled at very short notice for a reason (a silted up port, both of them I presume) which seemed odd. It was replaced with Puerto Quetzal Guatamala which compared poorly, only one attraction (Antigua) a two hour drive away. The tendering process in Cabo San Lucas was shambolic, we arrived late, took ages to get people off such that we got on shore at 2.45pm with just over 90 minutes to poke around. We witnessed complaints handled very poorly in Cabo, very uncaring. It did make you wonder how a real crisis requiring tenders would be managed. We arrived late in other ports too and then seemingly took a long time to gain "clearance" from port authorities, people with private tours were badly inconvenienced. Information on ports in the daily newsletters was very brief and rarely contained maps or noted places of interest. Huatulco was gorgeous, Manta and Arica were interesting stops and Lima deserved an overnight as there was so much to see and do there. We did an "Atacama Coastal Walk" in Arica which frankly was dangerous with an eroded pathway and sheer drop to rocks below. We really did not take to the Oceanview Cafe, a cold functional place, a bit like a staff canteen. Food was generally presented in an unappetising manner in the Oceanview, not a great experience. The Moonlight Sonata dining room was fine, roomy, well organised and very attentive staff. Breakfast was particularly good there, a nice cheerful start to the day. Overall the evening menu was not particularly comprehensive and portion sizes seemed to get smaller as the Cruise went on. Some of the Appetisers were pitifully small and a number of guests we shared with commented how some of the dishes were named differently but essentially seemed identical to dishes from a few nights previous. We've had much better food with other cruise lines, disappointing. Entertainment was distinctly average and often would be found in the strangest of places and the strangest of times. The Silent Disco was great though, the fact that it kept on being brought back due to demand should show Celebrity that a more modern and energetic programme should be their direction of travel. The daily programme was similarly average particularly on days "At Sea". Laundry prices were outrageously expensive including the usual mid cruise special offer, travel irons are strictly off limits due to safety concerns and yet hair straighteners are not a problem, so little to do with safety and more to do with driving business to the Laundry would be my conclusion. We met some lovely people on this cruise, very chatty and very friendly, more than usual I thought, a younger crowd than HAL generally. This included a number of guests who had English as a second language which was less of a barrier than you would think. Read Less
Sail Date November 2019
My husband and I have cruised over a dozen times onboard Celebrity ships. This was our first time on Eclipse. We were in Concierge class and selected the cruise because of the unusual itinerary from Los Angeles along the west coast of ... Read More
My husband and I have cruised over a dozen times onboard Celebrity ships. This was our first time on Eclipse. We were in Concierge class and selected the cruise because of the unusual itinerary from Los Angeles along the west coast of Central and South America. To get my primary complaint out of the way . . . from embarkation through the entire cruise, queue management was a problem. I do not know what department is in charge of that, but they were hopelessly befuddled. At embarkation concierge class is supposed to have priority boarding. We boarded after people who rode in the bus with us from our hotel. Most people gave up trying to go to Cabo because the queues for tenders were hours long. When we had to turn in our passports prior to arriving in Guatemala, they called everyone to turn them in at the same time. Ridiculous! The queue for shore excursion to Guatemala was the length of the ship and then some. The passengers were frustrated and so were the crew. I've never seen anything like it. It was as though Eclipse had never done this before. Prior to embarkation: We arrived in Los Angeles about 1am and slept in a cheap motel until it was time to go to the ship. Drop-off at the ship was uneventful. Common Areas: The ship appears well-worn. It is clean, but is definitely ready for refurbishment. Furniture in the common areas needs re-upholstery. I didn't see anything torn or broken, just worn. Cabin: I do like all the storage space on Celebrity ships. We participated in the Cruise Critic organized cabin crawl and that was really a lot of fun. Our cabin steward was very helpful and friendly. Dining: We had dinner in the main dining room, late seating. The food is wonderful and plentiful. We were well cared for by our waiter. The sommelier left a little to be desired. I wish I understood how they assign duties because it seems like on all our cruises we are served last on late seating, well into the dinner. So, I'm not sure how that works, maybe just bad luck. There was inconsistency at our table of eight, too, with the somm. Some were served before others on a regular basis. It was just weird. Perhaps the time has come for a Guide to Fine Dining. The bar man wants your cocktail order, the somm wants your wine order, the waiter wants your dinner order, the assistant wants the food accompaniment orders. If you don't want one of those things, wait for the proper person, don't ask the bar man for wine, etc. That may be where our table mates went awry. We had dinner one night at Murano and it was fabulous. Entertainment: We really enjoyed the Beatles cover band. Most of the other acts, we left before they were over. The Buddy Holly show should have been great, but it was lackluster at best. Overall, really disappointing shows. We did not go to the lectures. Dog-sledding in Greenland seemed a poor topic choice for a cruise to South America. We were the only ones to show up for the scavenger hunt. We used the spa pool a few times and took a day in the Persian Garden. Very nice. We spent a little time in the casino. That's another place some lessons would come in handy. I would probably lose more money in the casino if I understood how to play or what to do. That was the extent of our activities participation. Service: The service was top-notch as always. Couldn't ask for better. Guest services interactions were better than we've had on previous cruises. Ports: This itinerary was awesome! We basically were ashore and then asea every other day. Cabo I was planning to skip anyway, my husband tried to catch a tender, but people in the queue had been waiting 2 hours. Nope, not doing it. Puerto Vallarta we went to the beach on our own. Huatulco we went to the beach on our own. Guatemala we took the ship shore excursion to Antigua. Again, queue management was the primary problem. They said Yes to too many people and it was not fun. We arrived back at the ship after dinner and the ship left late, I think because they were waiting for people to return from that shore excursion. It was just badly managed. Manta, Ecuador we walked around the port area on our own. Interesting. Lima, Peru we took an independent tour with ten Cruise Critics. Fabulous time. I would go to Lima again. Arica, Chile we walked around on our own. That was our first glimpse of the civil unrest plaguing Chile right now. Graffiti on all building and statues, everything. On the first sea day following Arica, Celebrity canceled all their shore excursions in our final destination of San Antonio, except for transfers to the airport in Santiago. We were booked on a transfer tour to our hotel in Santiago independently with other Cruise Critic members. Of that I am very grateful. We had no issues with our transfer tour. I understand now what Celebrity's issue was in canceling, but I think they could have done this much earlier. Their concern was traffic and getting people stuck in traffic on tours to or from the airport or in Santiago. Several of the metro stations had been damaged in the riots, so the roads had an overabundance of traffic on them. Street signs and signals had been torn down in the riots, also. The ship arrived in San Antonio on a Friday which is when demonstrators came into central Santiago for the demonstrations over the weekend. It was just a bad combination of timing and infrastructure for the cruiseline. A little more than two days notice would have gone a long way, though. Plus they were offering to let people stay on the ship until late in the day to catch their transfers to the airport, for an additional fee. Really poor optics, that. Cancel the tours and then charge people to stay on the ship. Most flights depart Santiago for the US and Canada at 10:00 pm. I'm so, so glad we didn't get involved in that. Our transfer tour was delightful and we used the same company to take a tour into the Andes from our hotel a couple days later. Our hotel in Santiago was simple, but it was far enough away from the troubled area, but close enough to walk to historical sites. Our room was on ground level so no stairs, and we had air conditioning! The owner/operators were salt of the earth people who we could not help but love. We had a lot of fun in Santiago over the four days we were there. Our taxi to the airport had to be arranged in advance and took about an hour to get there from the hotel. I think it's normally a 30-40 minute trip, but again traffic, because of the metro stations damage, was considerable. We would do this trip again, but I'm not too keen on sailing on Eclipse again. It felt like a shakedown cruise instead of a repositioning cruise. Read Less
Sail Date November 2019
For the Suez Canal passage and other tour stops. The price was a great value as well. The tours really varied, it was either a great experience with the tour guide or not. The guides for the Celebrity arranged tours in Athens and ... Read More
For the Suez Canal passage and other tour stops. The price was a great value as well. The tours really varied, it was either a great experience with the tour guide or not. The guides for the Celebrity arranged tours in Athens and Petra were great. In Abu Dhabi, the guide was so scattered going through the mosque, the group basically took matters into our own hands to make the most of the outing. We knew where the bus was and what time to meet , so we just ventured on our own. I understand Celebrity isn't doing the Suez anymore but RCCL still is, so please be aware of the rip-off gift shop stop all the buses do on the way to Petra. While there I found a lacquered box and negotiated a fair price. While at the counter the sales person quickly bubble wrapped my purchase knowing it would travel by plane back home, so I likely would not unwrap it. Boy, did I learn my lesson. When I got back to the U.S. and AFTER I submitted my Celebrity review, I unwrapped the box and found my choice had been switched out for an inferior version that hadn't been fully lacquered. How am I so sure? Because I saw it, noticed the poor quality and looked for a better version of the same design, and took that one instead to the the register. I was approached by a staff member, who after some negotiation, took it from me, had a chat with I guess a manager, and then came back to the counter and very quickly wrapped it. I naively assumed it was because our bus needed to leave before the next wave of Celebrity guests on the next buses arrived. Supposedly it's repairable but what a downer. Celebrity should do a better job of what they recommend to its customers. Everything on board was as it should be except the buffet was below usual standards,but with so many days at sea it would be a challenge to execute the normal menus for a repositioning cruise. So perhaps Celebrity should alter its supplies amd menus accordingly. My cabin steward was very thoughtful. Many of the entertainers were on board for multiple days due to the number of sea days and they were so gracious and interactive with passengers away from the theater. Read Less
Sail Date November 2019
This is my second ocean crossing with Celebrity Reflection. We love ocean crossing and we love Celebrity cruises, so why not 5 stars,,,, No rock & roll live bands, it is a bit boaring evening time, Celebrity abandonned some thematic ... Read More
This is my second ocean crossing with Celebrity Reflection. We love ocean crossing and we love Celebrity cruises, so why not 5 stars,,,, No rock & roll live bands, it is a bit boaring evening time, Celebrity abandonned some thematic lunches at the buffet, they falsly charged us 2 glasses of wine at the Tuscan grill for 22$ even if we havnt ordered anything and it took 4-5 calls at the desks plus a talk with the wine manager to get it removed, more than half of the treadmill machines at the gym got the TV not working and some that works havnt any news channels,,, Finish for the bad sides now the good,,, Excellent food at the MDR, the Tuscan grill and the Murano, the buffet is very good also above competition Exceptional service staff Very clean, comfortable and beautiful ship I already booked another cruise on the Reflection for January Read Less
Sail Date November 2019
This was part of a package deal along with 6 days before of tours, 4 days in Morocco , then 2 in Barcelona before boarding this beautiful ship. Loved the welcome aboard with a glass of Champagne. Nice extra touches along the way as we were ... Read More
This was part of a package deal along with 6 days before of tours, 4 days in Morocco , then 2 in Barcelona before boarding this beautiful ship. Loved the welcome aboard with a glass of Champagne. Nice extra touches along the way as we were in Concierge class. We enjoyed that we got some status as we had done several Royal Caribbean cruises over the years. The itinerary was good for us as we had never been to any of these ports, other than Ft Lauderdale. Felt like the staff was very adequate for the size of ship. We had really nice tablemates for dinner. The bar staff very nice and attentive! We did Chef's table, food was very good felt it was a little pricey compared to others we have done on other ships. It was nice to have 2 officers sit & talk with us during the dinner. We will definitely do another Celebrity cruise. It was nice to have different things to do & see. The buffet was nice on here & we ate there for lunch a number of times. Read Less
Sail Date November 2019
My wife and I did this cruise for our 25th wedding anniversary. On the ship there was definitely an older crowd. It was had to find anyone younger than us without a name tag. It made us feel young, but I am sure my kids would have felt ... Read More
My wife and I did this cruise for our 25th wedding anniversary. On the ship there was definitely an older crowd. It was had to find anyone younger than us without a name tag. It made us feel young, but I am sure my kids would have felt out of place. Overall, we had a great time meeting people. Crew The best think about celebrity is the crew. Before we left, I read some CC reviews about the service slipping on this ship. We did not see that at all. The service was excellent, many of the crew members went out of their way to make sure we were attended to. Most of the crew were very pleasant and fun to interact with. Entertainment The entertainment was good. The production shows by the Celebrity team were outstanding. My favorite part of the entertainment was the live music in the lounges. They had five separate groups, all were very good. We also enjoyed the lectures as sea, Italian lessons (more of a comedy show), and the normal events such as trivia. Dining I found dinning to be a big problem. As hard as I tried...I still gained 7 lbs. We primarily ate in Blue, we tried the main dining room one night had found the food and service very comparable. We tried each of the specialty restaurants. Murano was our favorite the food was top notch. The lawn club was a fun experience (I recommend cooking yourself). Qusine is a fun experience. The Porch is good for sea food lovers, make sure you go in hungry. The sea food tower Tuscan Grill had a very nice great environment. The anti pasta plate was our favorite. CONS The disembarkation time could have be managed better. It was too long and we spent over an hour in line. Celebrity could have done a few things better. 1. They called you out too early to sit in the huge customs lines. 2. Their practice of moving suite guests and wheelchairs to the the front made your time in line much longer. 3 They did not set any expectations of a long delay. Read Less
Sail Date November 2019
This was our third transatlantic crossing, our tenth cruise in our five years of cruising together and our fifth cruise on Celebrity and it was, perhaps, the best yet. Just about everyone seemed at the top of their game. Everything cannot ... Read More
This was our third transatlantic crossing, our tenth cruise in our five years of cruising together and our fifth cruise on Celebrity and it was, perhaps, the best yet. Just about everyone seemed at the top of their game. Everything cannot be perfect but almost all of this was with a couple of exceptions and they are noted below. Some people complained about embarkation and I suspect those are the folk who are likely to complain about everything but for us it was a breeze. It took less than an hour from our taxi drop off to being in our cabin - very efficient and very easy. Unlike the miserable disembarkation in Ft Lauderdale which seemed to take forever with long walks, long lines and lots of congestion creating some tense situations - not the way you'd like to end a wonderful trip. This was perhaps not Celebrity's fault - the ground staff in Terminal 25 seemed very unprepared, unlike the Reflection's own staff - but it was a bummer nevertheless. I suspect you'd be hard pressed to find a prettier or cleaner ship in this category than the Reflection. I also suspect you'd find it difficult to find a nicer or more accommodating crew. Staff went out of their way to be kind and helpful. Our cabin steward on Deck 7, Merilee, was especially sweet and hardworking. She anticipated all of our needs and kept our well appointed stateroom glistening. You'll be fortunate to get her. Storage space in the staterooms is well thought out and generous. One of the areas in which the Reflection really excels is in the dining rooms. The food in the MDR is very, very good. The menu is varied and imaginative, the food always comes out quickly and is always hot and cooked to order. How they manage escapes me. Sokie, one of the hosts who deftly sat the independent diners, was charming and superb. Unfortunately, she was ill for several days and replaced by someone lacking in patience and good humor who seemed brittle and genuinely unhappy in her job, the only surly staff member we've ever encountered on Celebrity. Among those who must be singled out for fine service in the dining room staff: Ida, our frequent sommelier, Orville and Pavel. Seek them out if you can. Of the specialty restaurants we dined in two: Murano, which was superlative. Exquisite food beautifully prepared and served. Oswaldo, our waiter, was great. Get your reservations early as Murano tends to be full every evening. Not on the same level was Tuscan Grill; the food was very good but not exceptional and the servers were a bit over attentive, being a little too present and hovering over the table and the conversation. Other dining venues were perfectly pleasant. We never had an excessive crowding issue at the Oceanview Cafe and often snagged a table outside. The cafe in the Solarium is delightful. And the Mast Bar is always a treat when you crave a good hot dog with all the trimmings and lots of fries. The staff in the bars were always cheerful. While we much enjoyed many of the small acts that performed in the intimate spaces such as the Ensemble Lounge, we, once again, found the shows in the theatre underwhelming and at best mediocre. Our recommendation: stick to the smaller venues. There was a lecture series on board on, of all things, the Titanic (!) which was excellent and very well attended. Educational, spellbinding and very well worthwhile. Other facilities such as the outdoor deck space, pool areas and the gym were all very good to excellent. Alas, the running/walking track weaves its way through congested areas and a smoking section which is not a plus. Last, but far from least, a special shout out to the Captain who could often be seen around the ship, was always approachable and full of good cheer. We did not participate on any of the shore excursions, preferring to head out on our own, so are unable to comment on them. All in all, this was an excellent cruise. Celebrity has now become out cruise line of choice. Read Less
Sail Date November 2019
We were interested in seeing the ports on this cruise Combining with the relaxing sea days at the end. Everything about this cruise was fabulous. The ports included Ibiza, Cartagena, Gibraltar and Tenerife. We went five days early since ... Read More
We were interested in seeing the ports on this cruise Combining with the relaxing sea days at the end. Everything about this cruise was fabulous. The ports included Ibiza, Cartagena, Gibraltar and Tenerife. We went five days early since there is so much to see in Barcelona. The Reflection is a great ship and the staff could not have been more accommodating. We went Aqua Class and I highly recommend it. The Blu dining room was an absolute dining pleasure and the staff just wonderful. I cannot say enough about the food on this ship. It was the best of any cruise we have been on. People were actually photographing the desserts on the buffet! They looked too good to eat. The entertainment was equally good and we loved Giuseppe the activities director. In conclusion, transatlantic will always be my first choice for cruising. And I hope to go on the Reflection again in the future. But Celebrity has become my cruise line of choice. Happy sailing! Read Less
Sail Date November 2019
We love transatlantic crossing and hoped everything about our two previous Celebrity crossings would be there plus more. The short answer...no way! Where should I start? The biggest ripoff with this ship is the “infinite ... Read More
We love transatlantic crossing and hoped everything about our two previous Celebrity crossings would be there plus more. The short answer...no way! Where should I start? The biggest ripoff with this ship is the “infinite balcony.” What a crock! It is an ocean view cabin with three extra feet and a window that SOMETIMES goes up and down. If there’s rain or wind or anything else it’s locked from the bridge and you sit and stare out a window. It’s NOT a balcony. While we’re discussing this, there’s a motorized horizontal blind that takes a noisy 45 seconds to go up or down. Don’t plan to take a quick peek outside because the blind is locked in place and your roommate will surely wake up with the racket. As for the cabin if you’re used to Celebrity’s Solstice class two important things are missing...a coffee table for in room dining and the storage area over the bed. Dining: We booked Aqua Class for the sole purpose of being assigned to Blu. Our very first meal was the worst I’d ever had on a cruise. Entree #1 took almost 45 minutes to arrive and was served cold; entree #2 arrived and was undercooked fish. To give them their due subsequent meals were prepared as ordered. The restaurant truly seems like an afterthought in the design of the ship. It sits in a hallway on deck five adjacent to lifeboats...zero view and is extremely noisy in the one third of the restaurant near the kitchen. I feel like the ship was finished and someone said,”ooops, we forgot Blu.” Eden was unusual with well-prepared food but really just a one-time destination. The deck 14 feeding trough was typical buffet fare...nothing bad, nothing great; main dining room lunches were OK. The ship itself: if you like the soaring atriums of the Solstice class ships, be prepared to be disappointed...it doesn’t exist. They refer to the center of the ship as the “Grand Plaza.” Nothing “Grand” about it...two decks with very limited visibility down to the Martini Bar which no longer has the ice bar or the intimacy of former Martini bars. Guest relations is stuck in a corner on deck three with employees standing at glass tables so anyone next to you knows your business. And, be sure to bring your own pens...none for passengers, only pencils because of the environment. No restaurant meals are posted and the nightly newsletter is pretty slim. There was a Veterans Day commemoration we were unaware of because nothing was posted anywhere. Shore excursions were no better or worse than other ships...samefor the theater. Bottom line: I’m not saying “never again” but Solstice class is head and shoulders above this new ”wonder” with the personality and charm of an office cubicle. Read Less
Sail Date November 2019
Here is our feedback from our Celebrity Edge Aquaclass Transatlantic Nov 1 - 17th. In all honesty we had a magnificent cruise. Our AQ infinity stateroom was perfect for us and the extra space on a 15 night cruise was really appreciated. We ... Read More
Here is our feedback from our Celebrity Edge Aquaclass Transatlantic Nov 1 - 17th. In all honesty we had a magnificent cruise. Our AQ infinity stateroom was perfect for us and the extra space on a 15 night cruise was really appreciated. We loved the bathroom and the spacious shower (although there was some flooding on a few days, Guest Relations are aware and gave us $200FCC to say sorry). The Spa is lovely as far as it goes but unlike other new cruise ships it doesn't have a large jacuzzi/plunge pool that we were hoping to find. The salt room is a mystery still and we don't know what it is supposed to do. The float chairs are hanging in an area that folks walk through so no benefit there. The gorgeous design is great but functionally, they'll probably have to rethink this area. Some of you expressed a lot of disappointment in BLU restaurant. Our experience was the exact opposite and once again we had such good times, food and service there. We're foodies and so we know a bit about good and bad food. The only time we sent food back was because we'd tried something new to us and it wasn't to our liking - that doesn't make it bad food. As usual we made a lot of effort to engage with the servers and the Maitre'D, this meant that within 3 days we knew where we wanted to sit and who we wanted to serve us. BINGO. Our friends from USA joined us most nights and they were as thrilled with their dining experience as we were. Just to put some perspective on this, read on. We also knew some others who were in suite class and so used Luminae. After about a week we suddenly saw them leaving BLU as we had just sat down and ordered. We said hello and were told by them that the standard of food and service in Luminae was not good and they had much better meals and service in BLU. They weren't the only ones, each night thereafter and also at breakfast, suite guests were queuing for tables in BLU. Our sommelier was an absolute character, she sometimes sang Thai love songs as she poured our wine, and we're pretty sure we had some wines that were above our Classic Drink Package once or twice. Did we pay extra cash tips? Yes, we always do in the restaurants and the bars - the return on strategically handing a few $$s to the right people works wonders - don't judge us for this, each must do what they think best. If those few $$s made the difference between a wonderful experience and not, it was a few bucks well spent. Please keep any negative judgments to your self. For further context, we made a second cruise whilst in Florida on a different cruise line, no names, the experience was supposed to be a first class suite ship within a ship treat. What a mistake that was, it only confirmed that we should stick with Celebrity and Azamara, and this is what we intend to do all through 2020 and 2021. Whoopee, how lucky to have the choice eh? Happy cruising folks! :-) Read Less
Sail Date November 2019
Overall Impression: Excellent! Technologically modern cruise liner, but some minuses explained below. Embarkation: Easiest ever, by far. No waiting, attendant simply scanned pass from cell phone, checked passports and we were on! ... Read More
Overall Impression: Excellent! Technologically modern cruise liner, but some minuses explained below. Embarkation: Easiest ever, by far. No waiting, attendant simply scanned pass from cell phone, checked passports and we were on! Sea cards were waiting at the entrance to cabin. Debarkation: Also the fastest, easiest ever at the Ft Lauderdale cruise terminal. Two years ago, it was the debarkation from Hades here. Greatly improved! Those customs declarations of the past are gone. Stateroom: see cabin review. Dining: There are four “Main” Dining rooms. Each had its own theme, although main menus were the same at each restaurant. We opted for anytime dining since we did not know about the different dining rooms in advance. That worked out well this trip, although we prefer fixed dining. Service was average to poor at times. Service at breakfast in the main restaurant seemed particularly poor. We were assigned on morning to a table that seemed to not have wait staff assigned. Waited 45+ minutes before order was even taken! Servers only seemed to appear when serving the different courses, if refills needed in between, you had to flag someone down, who then may, or may not, have notified your server. Food was about average for what we have experienced on previous cruises. Specialty Dining: We did not experience any of the Specialty restaurants. The charge seemed way too high. Entertainment: Again, about average for the cruises we have experienced. The theatre was nice. House band was really talented. Shore Excursions: Cruise line excursions were ok. Packed into full sized busses for transport. Went on a outside excursion, which worked out really well in very small tour group. Our van was able to get much closer to attractions than the full sized busses. Spa/Fitness: I have to give this a thumbs down. There is a fitness center with the expected variety of work out machines and free weights. However, there are no locker rooms! A real minus in my mind. Also wet and dry saunas are only available behind limited access area. A separate charge (not nominal) is required to enter that area of the spa. Non-existent lockers rooms and non-access to saunas where a big bummer. On Board Shopping: There is a (very) small section of one of the shops were a very limited amount of souvenirs/sundries were available. ALL other shopping areas were over the top expensive, both in their offerings and costs. Really missed the everyday, reasonable sundry shops found on previous cruises. Casino: Very modern slot machines, and some actually paid out! Kinda unusual for a cruise! Access: There are only two ways to access the front of the ship to see out front (unless you also count the forward facing camera images available on the stateroom tv). Both are behind limited access passageways. One is through the limited spa area. (I tailgated someone in to access it). The other is the limited retreat area, accessible only to suite dwellers. Us steerage classers are out of luck. Read Less
Sail Date November 2019
Reflection is a great ship. We love S-Class Celebrity ships and this is one of the best. Has the full Sky Lounge instead of part of it cut out for suites. Great commons areas. two issues: seating is starting to get a bit worn and you ... Read More
Reflection is a great ship. We love S-Class Celebrity ships and this is one of the best. Has the full Sky Lounge instead of part of it cut out for suites. Great commons areas. two issues: seating is starting to get a bit worn and you sit very low in many of the chairs at a table. Not enough places for readers and card players. Need more open places so we aren’t taking up places for snacking/coffee such as at El Bacio or taking tables in Oceanview/Dining room. We played during non-dining times, but still had issue sometimes. the decor is getting a bit dated with the red and orange motifs. Ship was clean and well cared for. Dining: we early 6pm dining. 2 person table. excellent location at a window and outstanding service. tables relatively close but not close enough where if you didn’t want to talk to your neighbor, it wasn’t an issue. I’m deaf in one ear so even if I wanted to ‘eavesdrop’ on our neighbors I couldn’t! Dining choices were varied and very good quality. Never an issue for us. We do love trying varying foods but aren’t ‘foodies’. Specialty Dining: we did the 3-dinner package. Ate at Murano’s. Excellent but just too much for us. Tuscan Grill. Great steaks but I’m not a big steak person - would rather try other choices. I cook steaks at home just fine. Grill was fine but not worth it for us. QZine/Petit Chef. Loved it. great and different choices. The ravioli was to die for - not something to have at an average restaurant and this was outstanding. Common Areas: Well maintained. Many areas to try out. Need a bit more for those who will sit for extended times as a group. Service: as we find on Celebrity, outstanding. Met all our needs, not intrusive and didn’t run into the ‘upscale’ we get on other ships. Seemed to have more waitstaff in the common areas then we’d experienced before. Itinerary: we love being on board so a transatlantic is perfect for us. Done 4 prior and will do more. won’t go though all the ports, but lots of At Sea days; NYC; Boston; Bermuda; Nassau is a fantastic mix. Crossing further north than many Celebrity TA’s mean you’ll probably get cooler weather, a bit of rain and a bit higher sea states. But well worth it. Entertainment: Well mixed. Lots of good music. A Live Band! Excellent dancers and high wire workers. Guest entertainers were excellent except for magician who I didn’t like (I love magic). Runaround Kids were a homer run. Podium Speakers: Outstanding. Prosecutor with great stores of big cases; Broadway musicals and he sang many of the songs; Beatles by a photographer who had direct contact with them early in their careers. Movies - history and actors. Fun! then speakers on the ports that were history of the ports, and what the cities were like. Read Less
Sail Date October 2019
Silhouette is wonderful looks stunning and is very friendly. I had joined the cruise critic roll call before this sailing and had some great fun for about a month beforehand signing up for group activities including a joke the turned ... Read More
Silhouette is wonderful looks stunning and is very friendly. I had joined the cruise critic roll call before this sailing and had some great fun for about a month beforehand signing up for group activities including a joke the turned into the most amazing chocolate swap. Embarkation was brilliant my dad uses a walking stick and we were shown to the assistance line no wait and we were on the ship in no time. We were welcomed aboard with a glass of bubbly. Our first impression was the ship looked wonderful and friendly. Our veranda cabin was spacious and the overhead cupboards very useful. The food and service in the dining room was great however getting into the dining room could be stressful. The fact that it was possible to book dining time in select meant there were empty tables in the dining room and long queues outside. I tried 3 of the specialty restaurants, Qsine twice, Tuscan Grille and Lawn Club Grill all excellent however I much preferred the steak in Tuscan. Qsine is a fun experience. The entertainment was varied the Elton John act being my favourite. I enjoyed the lectures by the former District Attorney. There were 272 cruise critic members signed up for the meet and mingle and Celebrity put on a great welcome. We especially enjoyed our friends of Godiva chocolate swap complete with refreshments provided. Celebrity went over and above in facilitating our members and enabled a great vibe to circulate around the ship. Ports were great and the excursions good value. Would I go again well I booked Reflection for October transatlantic 2020. Read Less
Sail Date October 2019
We wanted a quick getaway leaving from the port in our home city, and I wanted to see San Fran again. Overall, the cruise was great, as it always is with Celebrity. Great food & service. The main dining room had delicious food, of ... Read More
We wanted a quick getaway leaving from the port in our home city, and I wanted to see San Fran again. Overall, the cruise was great, as it always is with Celebrity. Great food & service. The main dining room had delicious food, of course. Our servers were great. But there was an overall confusion when we dined there. One night, we were there over two hours because the food didn't come very quickly at all. Long gaps between appies & entrees, and some at our table ordered an extra lobster tail, and they didn't come out until we were all done our meals. Very chaotic. We didn't take in any shows but heard from others that they were great, especially the comedians. My hubby enjoyed playing poker in the casino. I just enjoyed relaxing and reading, as I usually do. We did our own thing in San Francisco and Victoria, but did an excursion in Santa Barbara. It was "The Solvang Shuttle" and it was a rip off at $98/pp, I do NOT recommend it. Solvang is a cute little Danish town, but so geared for tourists that they charge huge amounts for simple things. The food was good in one of the little restaurants, and not too pricey. I am feeling frustrated with Celebrity these days. They seem to want to charge you a bundle for EVERYTHING. I'm trying to change a cruise we booked while on a previous cruise, and they want to charge us a penalty, even though we were told that we could change it at any time without penalty. And while on the cruise, the wifi costs are far too high. I don't know why they can't charge us for 60 or 90 minutes that we can use at any point throughout the cruise instead of having to use it all up at once. We have quite a few Captain's Club points now, nearly Elite members, but with the ridiculous charges, I may have to find a different cruise line. (Not HAL as their food is atrocious.) Read Less
Sail Date October 2019
Overall, we were extremely disappointed in the Celebrity cruise experience. This experience was strongly affected by the meals onboard. We chose the Aqua Class cabin as we would be dining in the special restaurant Blu - for a better ... Read More
Overall, we were extremely disappointed in the Celebrity cruise experience. This experience was strongly affected by the meals onboard. We chose the Aqua Class cabin as we would be dining in the special restaurant Blu - for a better dining experience. Unfortunately this is where things went particularly bad. For specific examples, fish was overcooked and dry on one of our first evenings. We told the waiter who intern told the maitre d. The plate was exchanged for another dish and the issue did not appear to go further. Our server was friendly and on successive nights, he described dishes as “the Celebrity version” and steered us to the filet minion and onion soup and shrimp cocktail. If that was what we were happy eating, I guess we would have never had a bad meal but I did not go on a cruise ship to eat the same meal every night. Several evenings, my husband and I left the dining room with our glass of wine and did not eat. It was not until the next to last night of the cruise that I asked to speak to the chef as one had not been seen in the dining room. On this particular evening, I had ordered the macaroni and cheese thinking how could that possibly be bad. The macaroni and cheese was described as having brie and another cheese, tomatoes and herbs. The pasta was dry and there was no sauce. The dish simply had three small wedges of cheese stuck in the middle of the pasta. I pointed it out to our server and asked to have it remade. He asked what was wrong with it. The same pasta was returned to me with a large slab of mozzarella cheese melted on top on the pasta. I stuck my fork into it and the cheese peeled off the top. Still dry pasta. The maitre d arrived and asked how things were and I asked for the chef this time. The chef arrived and appeared disturbed with the dish. He remade the dish and the macaroni was returned with a cheese sauce. I ate a few bites and left the restaurant with my husband. I proceeded to the buffet, got some fruit and headed towards the cabin. The restaurant manager sought me out and asked how he could help me out. He offered us dinner in the Tuscan Grille. As I pointed out to him, we booked the Aqua Class so we would have an elevated dining experience which we certainly did not feel we received and declined the invitation. By this point after 12 days of disappointment I was quite frankly not in the best of mood. The last day onboard the ship, I was invited to sit down with the restaurant manager and two of the chefs. I went over the issues from the past two weeks. The manager inquired if a chef had visited us in the dining room during our previous complaints. There had not been. They asked where we wished to dine on the last night and I asked them to fix our meal and we would eat in the cabin. That final meal was what we had expected for the entire cruise. In the spa area on deck 10, the breakfast and lunch options were limited and remained the same for the entire cruise. This also surprised me. Another disturbing occurrence was when I asked a staff member for anything, the first answer was always “no”. Can you get me the diffuser that is supposed to be in the Aqua Cabins. Can you get me a cover for a plate so I can take it to my cabin. Read Less
Sail Date October 2019
The ship, although old, had a classics feel to it. Loved the way the Oceanview Café’s food stations are broken up, thus reducing congestion. The food there and in the main dining room was excellent. Probably the best we ever had on a ... Read More
The ship, although old, had a classics feel to it. Loved the way the Oceanview Café’s food stations are broken up, thus reducing congestion. The food there and in the main dining room was excellent. Probably the best we ever had on a ship. The specialty restaurants were not frequented well probably because of that. Clearing the tables in the Oceanview is something they need to work on. The public areas were clean and well maintained. The Martini Bar had a bunch of outstanding bartenders as did the Mast Bar. The entertainment (advertised as “World Class”) was anything but. No Originality with one exception. Listening to the same song every time you entered the theatre was annoying and showed the lack of diversity and originality. The itinerary was great and overall the crew as outstanding. Tuscan Grill was disappointing, Sushi on 5 and Qsine was great. The Trivia was poorly set-up (audio), but they live music was great. Never had better guest relations and concierge. The itinerary was good, we did not do any excursions. Because of this ship, we booked another cruise! Read Less
Sail Date October 2019
We are experienced cruisers and have cruised on many various cruise lines over the years. That said, we want to congratulate Celebrity on a great experience on Infinity recently. We planned a trip to visit Europe and decided to take ... Read More
We are experienced cruisers and have cruised on many various cruise lines over the years. That said, we want to congratulate Celebrity on a great experience on Infinity recently. We planned a trip to visit Europe and decided to take the Celebrity Infinity back to Miami. The ship is scheduled for refurbishment next year and does show signs of age and the Wi-Fi system is terrible however, Infinity was clean and the staff were great. The general feel of the ship was extremely positive. We want to congratulate Celebrity for finally changing their production shows. This was our third Celebrity cruise over the past year and the past two production shows had great performers however, the shows were not for the older age group (55 up). This time there were 7 production shows and all were great. Plus, the guest entertainers were fantastic on the other nights. The live band was great. We also enjoyed the guest speakers during the sea days. Luigi the cruise director did a fine job. Food on Celebrity was excellant. Main dining room was set up well and tables were not so closely spaced as we have experienced on other ships. Ocean View Cafe Buffett was outstanding. Great variety of foods at every meal with terrific staff service. The only problem area that we experienced was the hamburgers at the pool side grill did not taste very good. First time for that on any of our cruises. Celebrity needs to review the supplier of the hamburgers—all else at the grill was very good. Celebrity did a nice job getting us on the ship in Rome. We made 4 stops in Spain on our way back to Miami and the cities were excellant. Miami disembark was very organized. We want to thank the staff of Celebrity Infinity for a job well done. Read Less
Sail Date October 2019
We were looking for a longer cruise, and the possibility of a Trans-Atlantic and Europe (a first for me, not my Honey). We tend to look at Celebrity first for the balance and class - I can get a waterslide anywhere. We spent 3 days in ... Read More
We were looking for a longer cruise, and the possibility of a Trans-Atlantic and Europe (a first for me, not my Honey). We tend to look at Celebrity first for the balance and class - I can get a waterslide anywhere. We spent 3 days in Rome prior to departure, and actually enjoyed walking 20 miles (really!) to tour the city. We were very lucky and happy with our Airbnb rental and the location. Food was fabulous, and the history incredible. The Vatican Museum tour was a cattle drive, unfortunately. I wanted nothing more than to stop and admire art, but this was not practical. The neighborhood we were in had everything - history, food, churches, people all within 10 minutes walk. We would visit again independent of a cruise. We took a shared van to the port, which arrived an hour late due to traffic. One would think they would have accounted for that (Rome - traffic???). Note to self - shared rides somewhat unpredictable. The embarkation in Civitavecchia was as painless as any we've done. The best part was our room was ready so we could drop our carry-on and packs. That was absolutely terrific, and we enjoyed exploring. The ship is similar to the Celebrity Summit, and for that matter the other Celebrity ships, so we found our way around easily. We will say that the crowd was a bit older than usual, likely due to the long transatlantic. It wasn't a significant issue. Contrary to other reviews, the ship was well maintained - and I'm a picky engineer. There was no more wear than we might tolerate in a upper end hotel, and certainly as good as home. There were some elevator troubles during the trip, but the staff seemed to jump on them quickly. Interestingly, a manufacturer tech came on the boat at one of the ports. The meals in the MDR were always excellent and well presented, with the exception of one fish dish. This was promptly addressed. We even did the MDR a few times for lunch, which was relaxing. We did Select, and chose to sit with others - we were always quickly seated and met many nice people. The wait service was very good, though occasionally finding the Sommelier was a bit slow. I usually request medium rare, and didn't receive any meat overcooked. Veggies were fresh and crisp. We ate in Tuscan two nights. The food was excellent, and more than we could eat. The pasta and sauces were quite nice, and were the meats. The service was attentive and prompt. We noticed on both nights, it was not overly busy. We ate in Qsine one night, primarily to see the holographic "show". We were worried that the show was going to be more important than the "show", which was not the case. The food was properly prepared and served. We did not do Sushi on 5, but never got around to it for our lunch intention. While the specialties were of good quality, it is our intention in the future to largely stick with the main dining room, unless we see something on a menu or event that is exceptional. Sorry no Murano, perhaps our favorite specialty on the Equinox. The gym was fine, and not overly crowded. Funny, the sauna was crowded - many naked older men. The pools were good, and I enjoyed the "waves" of the boat motion in the middle of the Atlantic. There were a fare share of lounge hogs, but we found mid afternoon was a good time. We were surprised by the really fun canapes delivered by the waiters around the Solarium Pool in the afternoon - great touch Celebrity! The music onboard was enjoyable, with the best traveling minstrels being "Gilly and The Girl". They were worth seeing for their music and their gravitas. Smart of the activities group to give them and evening main stage show. The production shows were so much fun. The singers and dancers were talented/enthusiastic, and when among the passengers, very personable. Always made it a point to at least slot the evening show. The informative speakers (behind the Podium?) were fine. The "scientific professor" was interesting. The "naturalist" lady was a bit far out there - much anthropomorphizing by her for her sea life. Very much enjoyed the later hours night life at the bars and up in the Constellation Lounge. We will miss our bartenders in the Rendezvous! We took two Celebrity excursions. The Tenerife National Park and volcano was incredible. Not to be missed. The trip to Mijas from Malaga has a dual review: the town was wonderful, pretty, interesting - the tour guide was marginal in her English, and she left almost NO TIME to explore the town, or even sit to eat/drink. We will go back, but hire a cab in the future. We would have enjoyed lunch or an appetizer. Read Less
Sail Date October 2019
Great way to return back to North America after a European land tour. Ship needs some updating, but everything is still fine. Luigi, one of the best cruise directors ever. From Dominican Republic, young and endless energy. Best ... Read More
Great way to return back to North America after a European land tour. Ship needs some updating, but everything is still fine. Luigi, one of the best cruise directors ever. From Dominican Republic, young and endless energy. Best entertainment lineup on over 30 cruises that we've taken. Being a repo, additional entertainment was booked, afternoon shows and at least 3 guest lecturers. About double the activities from a standard cruise. Lots to do if you want to, or relax. Awesome that Celebrity has banned smoking in the casino! Max and Elton John entertainer was fabulous Had Barricade Boys, 4 young men all who were in Les Miserables on London's West End. Outstanding entertainment from Les Mis, 4 Seasons and more. Appeared a few times Daniel Koek, singer, youngest Jean Valjean in Les Mis in West end. Again just a fabulous show Ollie Mulkeen, trumpet/vocals from UK, excellent Ben Woodward, comedy/illusion was fun Leanne Jarvis, super singer from UK The Voice Dave Austin, soul/jazz, Nicole Sasser, vocals and trumpet. Some of the acts played together in later shows Gilly and Girl, pleasant vocals, around the ship lounges, then big show in theatre, excellent Luke Burrage, funny juggler Darren Dower, impressionist, vocals, guitar, played with Paul Revere and Raiders, Righteous Brothers Stage shows were good, best one was Broadway Tribute Food was super, even had lobster tails last night even though they are hard to source in Europe. Enjoyed gym and solarium pool. Weather was excellent, 25 deg across ocean and very smooth, Captain says one of the smoothest he has been on. Apple classes onboard, and sale of Apple products if desired. Library way too small, most ships are going this way, sad Crossword/Soduku daily puzzles by Purser's Desk, should have been in library like other ships Internet wasn't too bad but usual priced too high. Elite benefits were great to enjoy, with nightly reception, one free laundry bag, some internet time We did ship excursion in Tenerife to Mount Tiede, volcano, highly recommended Barcelona, took shuttle to city, then Metro to Sagrada Familia. Malaga, walked off and met friends Cartagena, walked off, nice Roman theatre, had some rain Read Less
Sail Date October 2019
Just back from a 14 day cruise. I have sailed with Celebrity before so I knew what to expect. Stateroom attendant great. Blu restaurant service outstanding. Tuscany restaurant very good n- food and service. Skip Sushi on 5. Eat at ... Read More
Just back from a 14 day cruise. I have sailed with Celebrity before so I knew what to expect. Stateroom attendant great. Blu restaurant service outstanding. Tuscany restaurant very good n- food and service. Skip Sushi on 5. Eat at Qsine at least once for experience. Buffet very good all-around. Entertainment mostly home runs; a couple of grand slams. Great cruise director. Most accessible and able captain of any cruise I have been on. He understands the business he is in and his staff/crew reflect his philosophy/worldview. Very nice ship - recently refurbished. Embarkation exceptionally good. Can't say there was anything that really stood out as exceptional, bc all was good. Maybe that the entertainment was much better than anticipated. My only complaint is they are chintzy on alcohol - and there is no good reason for that. Most drinks couldn't taste or feel any alcohol. And I know alcohol! Read Less
Sail Date October 2019
Where do you Start.? The Good - The Staterooms ( Balcony) are bigger than other cruise lines - The corridors are bigger - The Captain was outstanding. in communication and very funny. That unfortunately is where it ends The Ship is ... Read More
Where do you Start.? The Good - The Staterooms ( Balcony) are bigger than other cruise lines - The corridors are bigger - The Captain was outstanding. in communication and very funny. That unfortunately is where it ends The Ship is tired - Cabin Curtains with holes - Carpets worn and stained - Public rooms are worn and tired Particularly the Passport Bar. Theatre seating very shabby. The Staff - Room attendant Mariano was great - Dining Staff Kavi and crew also where very good . Bars Not so good - even when not busy - no table service you had to go and ask and pay at counter. The drinks where thrown together with little care- Cocktails served whisky glass or high ball glass Remember your not sitting in cheap seats a Gin and tonic (Bombay ) your paying close to $ A 20 each. Organisation Very average - eg: Final day of Bingo set down for 4 pm A total mix up with the room not available to 5 pm due to movie running. A 150 Plus passengers hanging around and being told nothing. Sky Lounge - Beatles Music 10 minutes of music then games no more music - Rumba Dance Class 15 Minute max the staff could not get away quickly enough It Goes on The Daily News Letter is not News- it is a Selling document with a few activities thrown in for good luck This document is aimed at not informing you too much other than what you can buy and when. Informative No eg: Formal night never mentioned Time changes forgotten once they got it the next time. Speciality Dining - Tuscan Grille first night a birthday Food served stone cold had to be sent back - only bottle of sweet Sparking Wine available US$ 103 a bottle ( $ A 156 a bottle) Main Dining Room - Menu Entrée majority just Salads - When you got something like Seafood it was the smallest portion they could supply. Main course - Repeated the same items every second night Bar Service Dining Room - Prosecco served at room temperature 2 nights in a row - Yes it was replaced but remember your paying $A 17 a glass. Bottled wine - cheapest white wine $A 62 dollars a bottle - an average white $ A100. Entertainment - Very average - Main production shows - I have no idea who creates the shows, songs and themes - you have never hear of them. The guest entertainers of what we saw middle of the road a Country RSL at best. The Celebrity Band where very good. Gaming Room - Free Cocktails as long as you keep playing on you Sea Pass Only - In Australia your gaming licence would be reviewed. Pricing in general - Drinks - need I say more than a Beer was $A 12 want something like a Peroni Try $ 18 a bottle ( remember Celebrity is buying all the grog Duty and Tax free.) Shore excursions - booked independently tour on Maui cost $A 89 each Ship had the exact same tour different operator there bus followed us $ 240 each Overall we have sailed with Princess - Royal Caribbean and Carnival - Celebrity is marginally better than Carnival - about the same as Caribbean and no where as good as Princess which is generally cheaper for the cruise and much cheaper for on board purchase. Overall the much hyped Celebrity a disappointing product. Read Less
Sail Date September 2019
I hate flying. So any cruise that docks in Australia is attractive to me. It was easy to get to the port from Waikiki but we left it late and got traffic. This was a good size ship. The cabins are quite spacious and decent. The staff ... Read More
I hate flying. So any cruise that docks in Australia is attractive to me. It was easy to get to the port from Waikiki but we left it late and got traffic. This was a good size ship. The cabins are quite spacious and decent. The staff are great. And who doesn't love Tahiti. The entertainment, food and general feel is this cruise is great. The breakfast ends in the restaurant at 9 am and with the 830 pm dinner seating that was too soon for is a few mornings. The buffet is open longer and the food was great just a little hard to get seating some days. I got the non alcoholic premium drinks package but I'd probably get the alcoholic one next time. I'm 43 so the demographic is slightly older than I'm used to but they're a great crowd. And a welcome change from the drunken louts. I've already booked it again. I particularly enjoyed the Silk Harvest for dinner. Quirky Le Petit Chef projection show accompanied an absolutely fantastic meal. Check it out. Read Less
Sail Date September 2019
My wife and I have spent more than 300 days at sea on a variety of lines. This was our 6th Celebrity cruise and probably our best one. We sailed on the Eclipse earlier in the year, while nothing was wrong with that cruise it was a little ... Read More
My wife and I have spent more than 300 days at sea on a variety of lines. This was our 6th Celebrity cruise and probably our best one. We sailed on the Eclipse earlier in the year, while nothing was wrong with that cruise it was a little underwhelming. We chose this cruise as we were travelling in the region and it seemed a fun way to return to Australia rather than flying. Embarkation was generally smooth although our check in agent was clearly inexperienced and flustered and things were progressing very slowly until a manger noticed and intervened. Everyone at the port was very friendly. Unfortunately the weather turned but we still decided to hit the pool, as it was raining no one joined us and we got the pool and most of the deck to ourselves. The ship was in very good condition. Captain Alex was phenomenal and proves that good management trickles down as we found all the crew to be incredibly fun and helpful. The captains announcements were always entertaining and even more importantly he always kept guests informed on all events. He even stood and farewelled every guest on departure- impressive! The CD Maarten was a young Belgium fellow who we feared might struggle with the predominantly Aussie crowd but we could not have been more wrong, his enthusiasm and self deprecating manner was perfect. Everyone was full of praise for his efforts. Likewise his partner in crime Patrick led the activities amazingly well. Chico and Mulvey were great supports. We had a balcony cabin and it amazed me again how comfortable these cabins are, they are large as was the balcony. Loads of storage space. Comfortable bathroom. Our attendant Arnold was phenomenal. It was a little worn but very comfortable. Dining - we were very nervous after some very forgettable dining experiences on the Eclipse. Our nerves were allayed after our first night in the mdr. Service was amazing and the quality of food was good. We moved around a little but once we found Pranata we never left him again, easily the best waiter we have had. Not surprisingly we lost him one night when the F&B manger dined in the mdr and our waiter was assigned to him. This in fact was a minor gripe of ours as why should we as paying customers receive inferior service so that an officer is looked after? Our questions on this matter were never responded to. As the mdr was good and we have felt underwhelmed on previous experiences we gave the specialty dining a miss, it is simply way too expensive for a supplemental experience. This didn’t stop them trying everyday to upsell us on dining and wine experiences. We had the premium beverage package, we found drinks in the world class bar to be exceptional, however as per usual there were problems attaining premium drinks in other locations. This is a real bugbear of mine, if you choose to sell a premium product than it is your duty to supply what you promise, while it was better than on the Eclipse too many times we were simply told something wasn’t available. My main complaint however again goes to the Martini bar, I know others love this location but it is a disgrace. Incorrect glasses consistently used, inferior spirits often used. They try and distract people with tricks but the product is poor. A classic martini was served in a huge Margarita glass, if I had drunk this I would probably be dead right now. I have found this bar a problem on every cruise and it continued. Overall though bar service and drink quality was improved (still inferior to HAL). Entertainment- the productions shows were excellent and big kudos to the ship and X for using a live band/orchestra, it makes such a difference. The highlight of the cruise was the Polynesian performance in Tahiti, this was an amazing show. Most other guest entertainment was a little lacklustre and the shows that Chico (part of the actives team) put on were far superior! There were loads of activities, lectures, music etc so you could never be bored. Service - as mentioned previously was top notch. Dining, bars, housekeeping, guest relations were all good. Crew regularly joked with us, seemed to know our names which is amazing on such a big ship. Kudos to the hotel manager because with so many sea days it is understandable that crew get tired but this simply wasn’t the case on our cruise. Ports - this was really a repositioning cruise but the ports were very enjoyable. Lahaina on Maui was very cute, Bora Bora was sensational.Bay of islands was gorgeous. Weather and sea conditions were generally good. Even our “rough” sea day was relatively tame, the captain went out of his way to avoid the weather. This cruise was just one of those great cruises where the vibe on the ship was seriously relaxed. Everyone seemed to be full of praise for the crew. Read Less
Sail Date September 2019
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