3 Helpful Votes
Sail Date: March 2019
This was my second Celebrity cruise after sailing on Equinox in Mediterranean 2 years ago. This ship went through total overhaul and it did not feel like an old ship, but sadly, the staff training was not there. Cabin was well appointed, ... Read More
This was my second Celebrity cruise after sailing on Equinox in Mediterranean 2 years ago. This ship went through total overhaul and it did not feel like an old ship, but sadly, the staff training was not there. Cabin was well appointed, and kept immaculate by our attendant, but our Aqua suite was extremely small. I have never been in a shower as small as this before. I was frustrated with the dining and bar staff. Obviously, they are understaffed. Our dinner at Blu lasted more than 2 and half hours every day. Everyone in my party of 6 agreed that their bar staff are not accommodating and extremely inefficient. There is nobody going around taking orders in the lounge, and usually the line at every bar is 5 to 10 minutes. Food quality at the main dining room and Blu were ok, but the buffet and specialty dining was worse than my experience at Equinox. I used private shore excursions so I cannot comment on them, but the night time entertainment was better than ever. We used Go Best package which includes premium liquor; prepaid gratuity, and free internet and some shipboard credit. Overall, this cruise was a great value for the money we paid, however, I am not sure if I’ll sail with Celebrity again. Read Less
5 Helpful Votes
Sail Date: March 2019
This was our second cruise on Celebrity and our first on the Summit. Our first was on the Equinox. New beds were so comfortable and the pillows were wonderful! We were in aqua cabin 1140. Beautiful big balcony at the back of the ship. ... Read More
This was our second cruise on Celebrity and our first on the Summit. Our first was on the Equinox. New beds were so comfortable and the pillows were wonderful! We were in aqua cabin 1140. Beautiful big balcony at the back of the ship. Only three small issues overall. One was that it was tight walking around the foot of the bed with the tv on the wall. Second was the new shower door made it difficult to get in and out of the shower stall. A rather odd design but better than a shower curtain sticking to your legs as you showered. The room was otherwise perfect! Quiet and comfortable with lots of storage space. The only other issue was not with the cabin or the ship but with the bar service. We upgraded to premium drink packages but several times the bars did not have the premium alcohol that was in our package. One time when I specifically asked for a tequila that I could see they had my drink was mixed with a lesser one. Bars were not properly staffed and waits were long. Don’t get me wrong, we are not heavy drinkers but the poor bar service seemed like they were taking advantage of those with the drink packages. The Summit staff was outstanding and our room steward, Ian, was the best we have had in all of our 12 cruises! I love Celebrity and the Summit! This ship overall was absolutely gorgeous. We enjoyed our meals in Blu but also visited the buffet for breakfast and afternoon snacks. The production shows were not our favorite but the performers were very good. There was nothing to complain about and the shows were all different. The music at the Sunset Bar was also enjoyable. We could hear it from our aft balcony and enjoyed it each night. Read Less
2 Helpful Votes
Sail Date: March 2019
Best, effortless vacation i have had in years. disappointed with not getting veranda room during bidding but the view of the ocean was quite adequate. there was a lack of current movies shown on outdoor big screen theater. I was less ... Read More
Best, effortless vacation i have had in years. disappointed with not getting veranda room during bidding but the view of the ocean was quite adequate. there was a lack of current movies shown on outdoor big screen theater. I was less than excited to spend my evening with die-hard fans yelling at the screen during March Madness. I was disappointed that the Cruzan Rum and West End Highlights tour excursion that i wanted was not offered. I still made it to the distillery, where we were lied to cause we couldn't take the six bottles duty free that they promised. The walk around the St. George Botanical Garden was too intense for me and didn't show me anything more than i could see at my local botanical garden. I understand that the Whim Estate has not opened up since hurricane maria, but surely one of the other estates was open that could have been substituted. I prepaid for a martinin flight and the Blendtique experience, i was charged $31 on the ship for the flight which was reversed but i was still charged $40 for the bottle of wine that i created which was part of the experience. But the fact i didn't have to go to a muster drill, there was no line to get on or off the ship, and the cabin steward checked on our room twice daily and called me by name was oh so worth it! hands down. Read Less
1 Helpful Vote
Sail Date: November 2017
Summit is an older ship, but makes up with great service, food and entertainment. We booked an Aqua Class stateroom because we love eating in Blu. Also loved Captain Kate’s personality - perfect for the typical Celebrity cruiser. I ... Read More
Summit is an older ship, but makes up with great service, food and entertainment. We booked an Aqua Class stateroom because we love eating in Blu. Also loved Captain Kate’s personality - perfect for the typical Celebrity cruiser. I enjoyed her “thought for the day” she shared with us each day. I also loved she shared her journey up the ladder with Celerity to become Captain. The entertainment was very special as we enjoyed singers and dancers plus the group Our Guys - four great singers. The acrobatic performance was entertaining too. I wanted to also compliment the band playing at the Captains cocktail party too as they were super talented and loved choice of music played. I would like to suggest when renovations are made to staterooms that a better quality mattress be installed in each room! One more item to share is in Martinique excursion on Panaramic bus tour. The tour guide was great, but I have a real concern about driver who took phone calls while driving us around the narrow mountains roads; making me feel uncomfortable. Read Less
6 Helpful Votes
Sail Date: April 2017
This review is being written to describe my experiences with the April 18, 2017 sailing out of San Juan on the Celebrity Summit. First, the booking process was a little trying. Every time I had another question and called the main ... Read More
This review is being written to describe my experiences with the April 18, 2017 sailing out of San Juan on the Celebrity Summit. First, the booking process was a little trying. Every time I had another question and called the main office, I would tend to get different answers. Being an Elite Status member with Celebrity, I get a 1 category complimentary upgrade. For example, when I spoke to a representative early on about upgrading from Ocean View cat. 5 to 4, there was no problem. But, prices fell, and I called back about upgrading to an Aft Balcony in Concierge. Once again, no problem. I eventually, over a year’s time, was speaking with telephone support about upgrading from Aqua Spa 2 to Aqua Spa 1. I was told that was not allowed because the upgrade was too great. I called back and the next rep. with whom I spoke was fine with the single category upgrade. Then, in terms of Choice Air, there were a few schedule changes that I became aware of well before I got notice from Choice Air. However, when looking to update the flight schedule in the ‘Manage my reservation’ portion of their website, the system would not register the changes I made. I called the phone reps. who told me ‘Choice Air’ had updated their information and saw the changes on their end, when in fact I could not see these changes under my reservation. I was told ‘all players’ had the information that was needed such as the transfers from the airport to the ship. (However, when I landed in San Juan, the transfer staff were looking for me on the initial flight and were not informed of any changes in the flight schedule.) Here is a true lack of communication. Working within their website, when clicking on destination (in this case, the Caribbean) it would show up as ‘Bahamas’. I thought the phone reps. would want to know this information, but they told me their IT support was aware of several issues that needed to be rectified. A year later, this has not been addressed. Then, there were the issues surrounding the fact that this 7 night cruise got shortened to 4 nights because of an electrical / propeller problem which required the ship to be dry docked. I was told to call the redeployment office and talk about whether I wanted a full refund, or to take the shortened cruise, or some other version of this ‘redeployed’ itinerary. I opted for the shortened cruise, understanding I would get 3/7 of the cost of the cruise refunded with an extra day as onboard ship credit. This new wrinkle led to 3 separate phone calls over a period of 2 weeks for a good hour at a time. Each time I responded to a phone call from celebrity where they would let me know they had not heard from me about my intentions. I eventually got ahold of Karen in the ‘resolutions’ department who helped me through this process. Needless to say, all of the preparatory work in preparing for this trip was exhausting. So, there seem to be a few issues here. One is lack of training, one is lack of communication both within the company and with Choice Air and one is having qualified IT staff who can correct issues inherent within their website. Also, the phone rep was not sure what sort of paperwork I was to receive regarding their insurance program and what is and is not covered. Lots of training is needed in this regard. So, now, it is cruise time. The flights were on schedule. But at the baggage area, I flagged down a meet and greet staff who did not know I was on a new set of flights booked by the Choice Air Department. Well, I got passed that and eventually got to check in. We were escorted to a check-in line – but did not have priority boarding as we were placed in a regular line, although we were in a suite. We worked our way through this line and eventually boarded the ship. I carried my own luggage on board so I could unpack right away. We got to the cabin and right away, we met our butler. I wasn’t exactly sure what I would need with a butler, but would eventually figure that out. The ship left on time at 8:30 pm. Because of the life boat drill at 7:45, a reservation for dinner in Luminae (the dining room for suite guests) could not be gotten until 8:30. This was my first suite experience. Service in this restaurant was hectic and the hostess seemed to be acting as an assistant busboy too. Essentially the staff seemed to not be on top of their game. I mentioned this to the butler, who then passed this information onto the restaurant. There was an apology note the next morning with a tray of strawberries delivered to the room. Also, the following evening, a bottle of champagne was delivered to one of the specialty restaurants in which we were eating (Qsine – which I recommend). I was glad that my comments had been acknowledged. The first morning out there was an ‘all call’ at 5:45 that the ship would be part of a search and rescue mission for another cruise ship in the area. That process took several hours and therefore our first port, Antigua, was canceled and substituted with St. Croix. The shore excursion department scurried to put together some options for sightseeing. However, they were sold out almost instantaneously. So, we just took a taxi to the beach. Also, one of the shore excursion reps seemed new and did not seem to know much about the questions I was asking. Once again, training regarding ports of call is a key concern. Also, this first morning, I had a chance to go to the gym. There were ample treadmills and other resistance equipment. Although there were wipes for the equipment, towels were lacking on more than one morning. I really did not see much evening entertainment. But near the martini bar, they had something called the silent disco. This is where you get a set of headphones which light up in different colors. Meanwhile, you gather around others listening to the same music and have a dance party where those just observing without the headphones, can not hear the music to which they were dancing. Odd, but unique. The following day was St. Marten. Here we did a catamaran trip to Mullet Bay. I would recommend. Unfortunately, that afternoon, I lost my credit card. Once back on the ship and realizing it was gone, I spoke to the butler who put me into contact with the concierge in the suite lounge – Michael’s. The concierge, Maja, was most helpful in getting in touch with my bank to cancel the credit card. The third night we ate at the Tuscan Grill. There were many menu options to choose from. Our waitress, Lady V. was wonderful. (We decided to eat here twice). The last day out, we visited St. Thomas. We did a day trip to St. John (St. John on your own). This ship offered excursion gave us more time at Trunk Bay than the standard Trunk Bay excursion. At departure, the concierge was out by the luggage and assisted us in getting through customs and immigration in record time. Generally speaking, this was a good trip. Where there were problems, staff did try to address or correct or acknowledge the shortfalls. I believe I will still sail with Celebrity, but that is not to say I can endorse the slogan of ‘Experience Modern Luxury’. Read Less
3 Helpful Votes
Sail Date: April 2017
We are very happy with the attention we received in the dining room, buffet, our room steward and the concierge service they offer to some guests. The pool service has been better on previous cruises with Celebrity. My guess is that they ... Read More
We are very happy with the attention we received in the dining room, buffet, our room steward and the concierge service they offer to some guests. The pool service has been better on previous cruises with Celebrity. My guess is that they have cut the service down since most people have beverage packages now. Hence, they don't push the drinks as much. But when you do get service, the service (attitude) of the servers is great. Lots of staff have such a great attitude and it is a pleasant atmosphere. One thing I will say about this itinerary - Southern Carribbean - We really needed two days (at least) at sea to enjoy the ship and have more of a rest. I would request that they revisit the itinerary. Also I miss the "free" sushi on the buffet! Now you have to buy it in the Sushi on Five (which is great by the way) One more thing, if you are traveling with any "children" even if they are over 18, they have to share a cabin legally with someone over 21. We had two rooms. One for our two boys and our concierge room. However, our comped beverage package was one adult package and one minor package for the concierge room. and they wouldn't transfer the package to the other adult in our party (my husband!) AND we even though they gave us keys so we could switch sleeping arrangements, it was difficult for my husband to get the concierge benefits. It really felt like a slap in the face seeing as we were the ones paying for TWO rooms - it seems like we should get the benefits of those TWO rooms. I really think they need to be more aware and sensitive to those issues or change some of their policies. Read Less
2 Helpful Votes
Sail Date: April 2017
Celebrity was our first choice - we had never been to the Southern Caribbean. We had been to St Maarten, St Thomas, but the others were new to us. This is why we chose this ship. I do not like it as much as The Siloutte or Reflection - ... Read More
Celebrity was our first choice - we had never been to the Southern Caribbean. We had been to St Maarten, St Thomas, but the others were new to us. This is why we chose this ship. I do not like it as much as The Siloutte or Reflection - the areas are much smaller and the crew was not as visible as the other ships. We never saw our cabin steward, my adult children joined us and their cabins were not cleaned every day, they never got beach towels, and never received wake up calls. We enjoyed the activities at sea, the captain (Captain Kate) was the star of the show - and made the trip very enjoyable. Thankfully, there was a group of younger people that knew how to have a good time - the silent disco was the best thing ever! We chose not to use Celebrity for our excursions - there were better deals on Yelp and Trip Advisor. We enjoyed a small catamaran trip that the crew went above and beyond for us. The Barbados and Antiqua ports were so loaded with people trying to convince you to take their taxi, that we went back to the ship - never even went anywhere - they followed us down the street and when we stopped, so did they - very scary. Read Less
3 Helpful Votes
Sail Date: March 2017
We'd heard mixed reviews on this ship and were pleasantly surprised on how much we liked it. It was a good size, not too big or too small. The staff on the ship provided a high level of service and was extremely friendly. There were a ... Read More
We'd heard mixed reviews on this ship and were pleasantly surprised on how much we liked it. It was a good size, not too big or too small. The staff on the ship provided a high level of service and was extremely friendly. There were a lot of late night entertainment options besides gambling, which we didn't see on our crusie on Princess. Captain Kate was awesome - great, humorous announcements and she really enjoys her job and enteracting with the guests. It was refreshing to have a young captain, and you've got to love the fact that she's the first American female ship captain. There were a few times when we'd see worn upholestery or wall coverings, but nothing that impacted the quality of our trip. I'd heard good things about the food on Celebrity - the food in the buffet was better than what I'd had on Princess; the food in the main dining room was usually good, though the main dishes and desserts were nothing spectacular. The food in Qsine was extremely good, worth the extra charge if you have OBC. We loved the martinis at Crush and the coffee at Al Baccio. We'd definitely go back on this ship again. Read Less
8 Helpful Votes
Sail Date: September 2016
Not a good start thanks to British Airways, we flew out to Newark at 10.25 on BA 185, After checking in our baggage at 07.25 hrs. we then went to collect our wheelchairs and we had to wait over an hour and then taken to the first class ... Read More
Not a good start thanks to British Airways, we flew out to Newark at 10.25 on BA 185, After checking in our baggage at 07.25 hrs. we then went to collect our wheelchairs and we had to wait over an hour and then taken to the first class lounge by mistake. We were dying for a coffee and a bite to eat but by the time they got us to the correct lounge it was too late and we only just made the flight before it closed. Once on board we had the chance of a drink and we at least expected some nuts but no this is their latest cutback. We were traveling Traveller plus and in the past we could help ourselves to sweets or chocolates, but these are no longer available unless you pay. We stayed at the Hilton hotel for the night having to make the journey by taxi at our own cost as Celebrity had not laid on the usual coach. We were collected from the hotel by a Celebrity coach and taken to Cape Bayonne. We were impressed in that Celebrity had spent millions of dollars in building a new terminal, check in is much improved. This was our 40th cruise but our first on the Summit and we met many old friends and staff from the Eclipse, Equinox and other Celebrity ships. Our Accessible cabin was spacious but the floors were sloping causing problems for my wife. Celebrity provided a wheelchair so I could take her ashore which we did at Boston, Portland. and Bar Harbor. We had some delicious Lobster at Bar Harbor at Paddy's restaurant washed down with a Paddy whiskey which is very difficult to get in England. When in Portland we were pleasantly seen by Damien O'Connor Vice President in Miami, he even remembered our names and insisted we met with Brian Able and Patrick ??? his co directors. We had the pleasure of meeting Damien when he was the Hotel Director on four other ships. We hade met his wife and son but they were not with him this time.. A day at sea on route to Charlottetown but following the Captains Club celebration my wife lost her balance on the sloping floor in our cabin and hade a fall. This as it turned out was the end of what should have been a most pleasant cruise. I had to take my wife to they medical centre and x-rays were taken but the doctor considered the left leg was not broken and it was probably damage to the tendons and ligaments . How wrong he was as on our final return home and after a four wait at our local A & E we were told she had a fracture in her left femur . She had already had two replacement knees in the left leg about 20 years ago and they decided if they opened up she could end up with leg being amputated. Not pleasant news and they will now brace the leg and only when she can stand and put pressure on the leg will she be allowed home. Enough of our problems, but as previously mentioned we did not go ashore again but from the ship Charlottetown , Quebec, Sydney Nova Scotia, Halifax all looked all looked extremely pleasant but both New England and Canada still hade green leaves and it was obviously too early to see the Fall as we had expected. We as always met some delightful new friends for the US, Australia and Wales. We are in our 80's but our new US friends in their 70's kept calling us KIDS, I guess because we are so young at heart ands enjoy cruising. We have 3 more cruises booked, assuming we stay alive. Meeting Kate McCue our first female captain was a real pleasure and also Alana Abrahams the Guest Relations Manager whom we had met about 4 times mainly on the Eclipse and Equinox. Unfortunately due to our medical problem we can not provide our usual in depth review, but must say the refurbishment of the Summits gets a 85 to 90 rating, yes it is not perfect but very acceptable. We must say thank you to the 8 BA personnel including the Captain who helped get my wife from her Business Class seat to a wheelchair to get her off the plane. She was in extreme pain and I wanted to cry for her. I was proud to be her husband 58 years in that she managed to smile most of the time, which was more than I could do. Read Less
25 Helpful Votes
Sail Date: April 2016
It was the third cruise out of dry dock for the Summit so the public areas were all in great shape. The terrace (and its large screen TV), added during dry dock, is a nice feature that keeps the Summit competitive with other ships. ... Read More
It was the third cruise out of dry dock for the Summit so the public areas were all in great shape. The terrace (and its large screen TV), added during dry dock, is a nice feature that keeps the Summit competitive with other ships. Unfortunately, while certain aspects of the cruise were very good to excellent, the overall execution fell short of expectations. Service ranged from very good to indifferent, the cruise director and his sidekick came across as buffoons,Headline entertainers lived up to their billings and the acrobats were good and misused but the cruise line singers and dancers were at best average. Furthermore, the production shows were disjointed and dreadful. Not one of the ship singers displayed any range in style so just about every song came out sounding the same. It wasn't just a problem with the ship's cast as, with some exceptions, the musical groups on board went postal, they just mailed in their performances. The food in general ranged from good to very good (but not exceptional), and I had only one questionable entrée that was overdone. What was good on the cruise, the spa services were excellent, Celebrity is much more laid back than other lines so there was a marked lower level of in your face marketing of upcharge items (think bingo, pull tabs, retail sales pushes). The passengers seemed a bit more friendly and the ships officers were both visible and accessible. The adults only solarium and spa café were a real refuge and delight for those seaking a degree of solace and a light meal (a feature that may get us to return to Celebrity despite the shortcomings of this cruise). The beverage card is a must, even it not used extensively, as it allows you to avoid signing and collecting all those receipts. As people that do not like ship water, the ability to get bottled water (without cost) at any time was a big plus. In general, we got what we were looking for, a change to relax and recharge but without some of the additional amenities that we have come to expect from a cruise. Read Less
2 Helpful Votes
Sail Date: April 2016
We hadn't been to some of the islands on this itinerary and wanted to re-visit others. The ship is slightly smaller than some of the "Millennium" class ships and has a more intimate feel. The public spaces seem less crowded ... Read More
We hadn't been to some of the islands on this itinerary and wanted to re-visit others. The ship is slightly smaller than some of the "Millennium" class ships and has a more intimate feel. The public spaces seem less crowded and the staff seems less hurried than on some of the larger ships. We had sailed on the "Summit" before and wished to enjoy the new retrofitting, particularly in "Aquaclass" and the yummy "Blu" restaurant. The outside windows could have used a good washing however, as could our veranda glass. The service was outstanding, the food excellent, and the new female captain (Kate) quite personable! The value for the money is always exceptional on Celebrity. When disembarking in San Juan grab a porter for your luggage and you'll be zipped through customs - well worth the five dollar tip to get through an otherwise tedious disembarkation! Recommend allowing plenty of time for departing the San Juan airport, as can be backed-up as long as two hours waiting on the "agricultural" and TSA checkpoints. A good book will help. Can't wait to cruise again! Read Less
6 Helpful Votes
Sail Date: March 2016
It was the third cruise out od dry dock for the Summit so, for the most part the ship was on excellent shape. Particularly noteworthy was the addition of the "Terrace" and big screen TV on top deck at back of ship. This brought ... Read More
It was the third cruise out od dry dock for the Summit so, for the most part the ship was on excellent shape. Particularly noteworthy was the addition of the "Terrace" and big screen TV on top deck at back of ship. This brought the Summit up to what appears to be the a new standard feature for cruise ships, but rather than in a large public area Celebrity has a more intimate setting. Unfortunately, the bright and shiney ship doesn't guarantee an excellent cruise experience. Pros: The Solarium was a pure delight, a refuge in which to achieve what we were after, relaxation. Spa services, while a bit pricey were excellent and delivered in a highly professional manner. The lack of in your face attempts to attrack additional money from cruisers (think overpromotion of Bingo, pull tabs, onboard/shore shopping, etc) was a welcome relief. Officers were very visible and approachable throughout the cruise. Finally, the beverage card was an absolute must as it relieved us from signing for beverages each time we used it. Note, our key purchases were not alcohol but bottled water and specialty coffees (coffee bar had better breakfast pastries than othe locations). Cons: Service ranged from very good to indifferent. Cruise director and his sidekick came across as buffoons. While the headline acts were very good to excellent, the production shows were disjointed and in a word dreadful. The dancers were OK but the singers could only manage to sing in one style so virtually every song sounded the same. The bright spot were the acrobats, but their talent was misused (there should have been a show built around them). With some exceptions the other musical talent on board were postal, they just mailed their performances in. Other comments: Food, in general, was good to very good but not exceptional. Spa Café a nice addition with light, healthy meals. Pan American dock in Puerto Rico a little out of way and very congested. On Dominica docked at the out of the way commercial dock, not an attractive entry point to island. Onboard activities/games were basically standard for cruise ships although, as noted earlier, higher involvement of ships officers. Ship rarely felt crowded despite being in peak travel period. Read Less
6 Helpful Votes
Sail Date: March 2016
This was a Spring Break cruise with 3 interior rooms for my hubby, myself, teenage son, and adult son, and girlfriend. We flew into San Juan the day before and stayed at the Hampton Inn and Suites. About a $20 taxi ride from the airport. ... Read More
This was a Spring Break cruise with 3 interior rooms for my hubby, myself, teenage son, and adult son, and girlfriend. We flew into San Juan the day before and stayed at the Hampton Inn and Suites. About a $20 taxi ride from the airport. They do charge $1 per piece of luggage so this was an addiltional $6. Hotel allowed early check in. Free reception in the evening with beer, wine, pina coladas, nuts, and popcorn. The beach is across the street and about a block down. The hotel charges a resort fee. Upon walking to the beach it was very crowded, as it was Good Friday, and we didn't see a hotel area with chairs. Disappointing. There is a Walgreens directly across the street. The next am, we checked out at noon and headed to the port. Taxis were waiting right outside the door. $30. 15 mins. Upon drop off, we headed to the luggage line, 6 people in front of us, to drop off tagged luggage, and then proceeded to the check in line with passports and express pass, printed during online check in, in hand. Security scanned our remaining luggage then we were directed to the correct lane, waited maybe 10 mins, got our room cards, and walked right onto the ship. It was 12:50. By 1pm the rooms were ready, we dropped off our luggage, and noticed a bad musty smell in our sons room, 2076. Luckily we always bring room spray and he didn't notice. Rooms were beside each other but had a different layout. 2072 had the bed positioned on the right wall which only gave about a foot between the front of the bed and mirrored wall. 2076 had the bed on the back wall. Both had twin sofa sleepers and a desk. Small bottles of lotion, shampoo, and body wash along with bars of soap where given. Bath towels had sewn in hooks that made it easy to hang. Ellisio, our room steward was excellent and then the NIGHTMARE started. Ship set sail at 9pm and we entered our room 2072, around 11pm and laid down to sleep. About 30 mins. later an inconsistent low bass banging started and continued about 8 times per minute. We were beside the steward closet and thought maybe, a clothes dryer. My husband even went into the hall to see if it was a loose door, but found nothing. We were so tired from traveling we finally fell asleep. Next day we awoke in Tortola, had prebooked the catamaran snorkeling excursion. Excellent!!! Celebrity is very organized with their tours. Tickets delivered to stateroom with instructions. We had prebooked dinner reservations, online, about 3 months before for the dining room. Edie, our waiter, made recommendations and we always enjoyed our food. Best service! After a long day, we were ready for bed, and low and behold, as soon as the ship started sailing the low bass banging noise started in our room. The noise would reverberate into your chest. After about an hour, we called maintenance. The arrived in 5 minutes and proceeded to call someone else to hear the problem. Meanwhile my husband went and spoke with Josue at guest services. He said he would need to wait for maintenance to determine what could be done. Maintenance said they couldn't fix it. Hubby asked if we could be moved and he stated "Procedure will have to be followed, ?what does that mean?, and told us to go back to the room and he will call. He called about 30 ins. later and said he was checking with maintenance about carpet drying in another room and would call back. Another 45 min of sitting in this room and I was nauseated with a huge headache and in tears. NO call back. Now I, hubby, and son went down to guest services and spoke with Josue, and he stated THERE WAS NOTHING HE COULD DO. I asked 3 times and he answered the same. At this point, 11pm we just wanted a room we could sleep in and thank goodness we had our sons room. After 30 more mins. hubby thought his was ridiculous and went back down to guest services and spoke to Celebrity's true guest representative, Victoria, and she quickly gave us keys to 2 available rooms. The guests had not arrived for the cruise. I have never been so glad to be packing and moving at midnight. Lunches were eaten in the buffet and at the grill, many separate stations, hardly any lines. The best buffet food we have had on a cruise ship. Almost nightly from 9-12pm, 1/2 price drinks were available at certain bars. This cruise was port intensive, 5 days. At Dominica, we choose the emerald pool and trafalgar falls. Beautiful scenery and information but lots of time in the bus but well worth it. At St. Kitts we booked Greys Island tour, online, and would highly recommend this. It was raining at St. Thomas so we opted to relax in the thallasospa area. It is like an indoor pool, the bars in the pool to recline on are soooo relaxing, for adults only, with healthy food options, fruit water, hot tea, etc. Disembarkation went smoothly. We had to be out of the room by 8am. We had filled out the paperwork on when we would like to debark and were given the time we had asked for in 2 of our rooms but not the 3rd. Strange. Luckily, we had enough luggage tags with the 2 rooms. We then proceeded to the theater to wait for our number to be called. After leaving the ship, key card must be used, picking up our luggage and going through customs, we were in a taxi headed to the airport. 45 minutes max! When you get to the airport, don't forget to have luggage scanned for produce. They place a small sticker on it. It is at the very front entrance. Not many food options and lines were 20 people deep during lunchtime. Read Less
Sail Date: April 2015
We returned last week from a southern Caribbean cruise on the Summit. Our pre-cruise travel to the ship was uneventful. Our plane arrived on time and our luggage was in our hands within 20 mins. We grabbed a cab to the ship and were ... Read More
We returned last week from a southern Caribbean cruise on the Summit. Our pre-cruise travel to the ship was uneventful. Our plane arrived on time and our luggage was in our hands within 20 mins. We grabbed a cab to the ship and were promptly greeted by the luggage handlers. We went through security and the embarkation process in less then a half hour. Entering the ship, we were greeted, handed a glass of champagne and then off to our stateroom. At first glance, the ship appeared to be very clean and attractive. We entered our stateroom, and were immediately surprised by how worn and outdated the cabin was. I want to mention, the room was very clean, just seen better days. We dined in the Blu restaurant every morning and evening. The menu had a nice selection of meals and changed every night. The food was nicely prepared and the presentation was very nice. We were very pleased with the service and staff. Everyone we encountered was very polite, friendly and attentive. The entertainment and special guest performers were much better then we saw two years ago on this same ship. Although we didn't attend all the activities or entertainment, the ones we did, were very entertaining. We booked our own excursions before we departed for our cruise. We were at these islands two years ago and knew what we wanted to see and do. All of our private bookings were great, and we were back to the ship in plenty of time before departure. Disembarkation went smoothly. We stayed in our stateroom until 7:45 am, the off to breakfast at the Blu. We took our time eating breakfast and before you knew it, they were calling our number to disembark. We grabbed a porter for our luggage. They had a special line for porters, which only had about 20 people in it. This is only a guess, but it appeared the general line to leave the terminal had hundreds of people in it. The whole process for us took about 30 mins. We were in a cab heading to old San Juan at 9:45. We had a great time on our cruise. The ports of call were great and the staff was wonderful, catering to any request we had. The ship was very clean, but needs some updates. We noticed several areas of rust, which draws your attention because of the brown rust stains in the bright white paint. Read Less
Sail Date: March 2015
Some background info about me- I am a 29 year old female who traveled with my husband (30), his parents, my brother in law and his wife, as well as their two young boys ages 3 and 6. This was my 9th cruise but my first time on Celebrity. ... Read More
Some background info about me- I am a 29 year old female who traveled with my husband (30), his parents, my brother in law and his wife, as well as their two young boys ages 3 and 6. This was my 9th cruise but my first time on Celebrity. The rest of my cruises were all on Royal Caribbean. We got to the ship around 2 o clock I think after flying in to San Juan. Embarkation was quick and painless. Our stateroom was all ready for us and most of our party got their luggage before dinner. We stayed in stateroom 7129, and it was nice, although we never officially met our stateroom attendant. As I had read in other reviews, the bathroom and balcony was really where the cabin was showing its age. Dinner in the main dining room was good and our waitstaff was amazing, especially with the kids. I was expecting the food on Celebrity to be a cut above Royal Caribbean, and I do think that the Oceanview cafe buffet was a lot better and had more selection than the Windjammer on RCCL. I found the main dining room food to be hit or miss. I don't eat seatfood or any "less common" meats like duck, lamb, etc. so on some days there really wasn't much a selection for me. I think the rest of our party also felt like the food was hit or miss. Service was great though. We got the classic beverage package for free as part of a promotion. We really enjoyed it and were fine with everything that was included. It was really nice to just be able to get bottles of water whenever you want, as well as the specialty coffees and alcoholic drinks. We found the entertainment and nightlife onboard to be a little lackluster. We knew it was not going to have much of a younger crowd, but were surprised how few people showed up to some of the events, like the newlywed game, 90's night etc. The 80's dance party and Dancing with the stripes were really well attended and we enjoyed those. When talking to the staff, they even seemed to think this particular cruise was on the quieter side. The comedian was pretty good. The cruise director and his staff were also pretty entertaining. My husband, myself and my mother in law were all contestants on family feud. We didn't care for Sirens, but those type of shows really aren't our thing. We did the Captain's Club backstage tour which was interesting. Our nephews really enjoyed the Fun Factory and were begging to go most days, so we were pleasantly surprised by that. As far as the ports go: St. Croix- We did the West End Bike Tour. That was fun and interesting. It got to be a little long towards the end, but the tour guide was good. We then took a taxi to see the beer drinking pigs. It was quite the cab ride to get up there, but it was worth it. St. Kitts- We just got a cab to Cockleshell Beach, Reggae Beach was the specific complex. We were really disappointed as there was not much to the beach and it was expensive to rent chairs, etc. It was also a bit dirty. They did have some monkeys, and also saw a wild monkey come into the restaurant while we were there. I would recommend doing an excursion or maybe checking out the other beach on the island. Dominica- We did the whale and dolphin safari. It was a bit long and there is a lot of waiting involved (the whales go down for 45 minutes at time). We did spot about 5 whales. Towards the end a baby sperm whale actually came up to the boat and was investigating. That made the whole trip worth it. At the end they also take you on a mini tour around some of the island on the boat. We learned a lot, and I enjoyed it although I don't think my husband was that into it. Grenada- We took the water taxi to the beach. The vendors are really competitive, and it can get to be a little much. It was a beautiful beach though- we saw a lot of fish and starfish. We took a ride on one of those rafts they drag behind the boat. This was the best beach we went to in my opinion. St. Thomas- It was raining, windy and chilly in the morning, which was unfortunate because we planned to just get cab to Sapphire Beach. The beach was nice and had some great views but unfortunately the rain ruined it for us. It did clear up as we were leaving and the rest of the day was beautiful. Disembarkation was also really quick and easy. We took our luggage off the ship around 7. Our flight got delayed out of San Juan so my father-in-law arranged for us to get day rates a the Hilton Condado Plaza Inn. They have a beautiful pool area and have great views of the ocean. That was a nice way to spend the day before getting on a plane. All in all, we really enjoyed our first Celebrity Cruise. The free beverage package is a perk that will make us consider Celebrity in the future. Although we felt like we were some of the youngest people on the ship and there wasn't much nightlife, we still had a really good time. We also enjoyed some of the special touches that Celebrity has that RCCL does not. Read Less
Sail Date: March 2015
We just returned from a back to back on the Summit cruising 2/28 to 3/14. It was a family vacation with 6 of us ranging in age from 13 to 71. This was our second time on this ship, as we choose this ship because of the itinerary and ... Read More
We just returned from a back to back on the Summit cruising 2/28 to 3/14. It was a family vacation with 6 of us ranging in age from 13 to 71. This was our second time on this ship, as we choose this ship because of the itinerary and based on previous Celebrity cruises. Lets start with the positive, the service overall was fantastic, dining room staff in main restaurant and speciality restaurants did a great job. Food was great along with the selection in the ocean view café. The ship is showing its age in some areas, but considering it is 14+ years old it looked pretty good considering. There was signs of allot of rust in some areas, but we never saw anyone working on this, usually in port you see painters but not on this cruise. Captain Leo, the voice from above was very visible with his officers getting involved with activities onboard. For the most part staff had a smile and went out of their way to provide you with good service. Thelma a cabin attendant and her assistant on our deck always said hello and took interest in our day even though they were not looking after our cabins. Areas for improvement, our cabin attendants did as little as possible and it was apparent no one was checking on their work. The bathroom was kept clean, garbage's done and bed made and turned down at night but our room was never vacuumed once in the two weeks. The bed sheets were never changed, glass doors were never cleaned, balcony was never cleaned in the two weeks either. We left notes about getting these things looked after but no luck. It was very had to get a waiter around the pool deck or in the show lounge to order a drink. We are not heavy drinkers so we did not have the all you can drink packages, we had to stand in long lines at the bars to get served. Bars were under staffed and struggling to keep up with the drinkers. This was not being managed well either as there was many people beyond drunk, falling off bar stools, passed out or doing things in the hot tubs and pools that should not be allowed. When mentioned to officers around the pool all we got was apologies but issues not being addressed. Saw bottles and other things floating in the pools and hot tubs. Being most passengers on a Celebrity ship are 60+ they were very discussed with what was going on and like us were only getting apologies when raising the issue with staff as well. If this is the new norm on the celebrity ships it will cost them allot of passengers jumping ship to other lines in the 60+ range, but it will attract the Carnival Cruisers. The shows at best were average, the Broadway style shows the costumes and sets were nice but performing not so much. Comedians were alright but need to change their shows a bit as they were the same both weeks, along with Broadway shows. Cruise director the same thing on both weeks. The best show was I magic. Room service was hit and miss, days we never got it or when we did was not always correct. Read Less
Sail Date: June 2014
While our family has cruised on other lines before, this was our first trip on Celebrity. We selected the Summit as we wanted to go to Bermuda and wanted a smaller ship. The Summit is an older ship, but she was renovated in 2012 and is in ... Read More
While our family has cruised on other lines before, this was our first trip on Celebrity. We selected the Summit as we wanted to go to Bermuda and wanted a smaller ship. The Summit is an older ship, but she was renovated in 2012 and is in tip-top shape! Embarkation was slow - but we expected it to be. Just approach it with a good attitude and all will be fine! The average age of the passengers was higher than we expected. We knew that Celebrity attracted an older clientele, but were surprised that so few kids (up to 21) were on board. I think part of it was due to the fact that many schools were still in session. Room: We had a Family Stateroom on the aft of the ship. Fantastic room! The balcony (250SF) was almost as large as our room (270SF). It had two lounge chairs, plus a table with four additional chairs. We thoroughly enjoyed it. The room's furnishings were in great shape, and the cabin stewards were always accessible. We had one minor issue with the room during the cruise, call guest relations, and it was fixed within the hour. Guest Relations even called us back to confirm we were happy with the fix. Great service! Dining: We actually liked the changes to the buffet. The individual baskets allowed you to move quickly through the lines and reduced waste. I do think they need to add extra staff to the omelet/pasta lines, as it could take up to 5 minutes to go through those lines. The food in the MDR was good, and the service was great; it is hard to create several hundred meals at a time, but the chef and his staff do a great job. Francisco, our waiter, was terrific. We went to Normandie on the first night and thoroughly enjoyed it. The food was the best we had on the ship and the service was wonderful. We ate at the Bistro several times and cannot say enough good things about it. The quality was great, there was a good variety of food, and the service (Oksana) was wonderful. We highly recommend it - it is a bargain at $7.00/pp. Drinks: We received the classic drink package as part of our 123Go package and upgraded to the premium package at Embarkation. I think it was well worth the extra $11.50/day ($10+1.50 gratuity). We like wine and it allowed us to drink a wider variety without having to pay extra, or pay for the entire glass. Definitely go to the Cafe and enjoy their espresso and tea - it is a great place to unwind and look at the sea. We also enjoyed the Sunset Bar on 10. It was another place to unwind and enjoy music. Entertainment: Ken and Luigi did a great job designing a program that would appeal to all ages. I enjoyed many of the talks the Captain and other officers gave about the ship. The comedians were great (both the evening and late night), although I know that they did offend some. I wasn't a fan of the cabaret singer, but that's just a matter of preference. Bermuda: My new favorite island; I can't wait to go back. We bought passes for the bus and ferry. They were very handy. We spent our first day in St. George and then worked our way back to Hamilton via bus. The buses can get crowded in the afternoon, so plan your times accordingly. We booked a tour - independent of the ship - with Hidden Gems. It was the highlight of our trip. We did cave swimming, cliff jumping, hiking and snorkeling. Our college age kids loved it. The Royal Navy Dockyard is touristy, but an easy place to pick up a souvenir for home. Disembarkation: It was a breeze. We selected the walk-off option and were in our car by 8:30 am. Crew: I cannot say enough good things about the crew of the Summit. Everyone was customer service focused. The Captain and his senior officers came to the Summit from the Solstice and are doing a great job upgrading the ship. Very personable and available. We would definitely go on another Celebrity cruise.   Read Less
Sail Date: April 2014
We chose this cruise based on itinerary. We are an extended family of 5 (dad, mom, preteen, grandmother and aunt). It was our 10th cruise (previously Disney, Princess, Celebrity and 1 Norweigan) and we were looking for different ports. The ... Read More
We chose this cruise based on itinerary. We are an extended family of 5 (dad, mom, preteen, grandmother and aunt). It was our 10th cruise (previously Disney, Princess, Celebrity and 1 Norweigan) and we were looking for different ports. The islands did not disappoint. St. Kitts, Dominica, Grenada and St. John (by way of St. Thomas) were spectacular, offered great tour options, and friendly experiences. Frankly, we had a mixed experience on the Summit. Celebrity does many things well, IMO. The embarkation and disembarkation process was easy, clear, quick and painless. We arrived at the ship at 12 noon, went thru the Concierge Class line and spent less than 30 minutes getting onboard. The food was consistently good. Main dining room food was among the best we've ever had on a cruise line- consistently diverse, appetizing choices, great quality, and served hot. The specialty restaurants were terrific. Normandie was excellent- both in service and food. Try the goat cheese souffle or the bisque as a starter! Qsine was very fun. You order foods from different regions and share. We ordered too much but the staff was great about allowing us to cancel the last entree when we were overstuffed. The Painter's Filet Mignon was excellent as was the Treserviche. The staff tried very hard to please, were friendly, and when told about a problem, for the most part, tried their best to fix it. Our issues had less to do with the staff than with the systems onboard. Physical Appearance- This is not the ship for those who like new and perfect. Our cabin had its share of scrapes, scuffs, and tears. The silvering was eroding in the bathroom mirrors, the lights flickered in the vanity, the hairdryer plugs did not fit the outlet and kept falling out. Still, it is very clean, very well kept and some public areas are gorgeous- Cellar Masters lounge, the Martini Bar, Normandie Restaurant. The Summit is a gracious "older lady" and her small size and uniqueness were very pleasing. Concierge Class- not sure it's worth the $$$ to upgrade. Cabins are really no bigger than standard balcony. The amenities are not so easy to come by. The canapes have to be ordered every day. The order form would appear in our cabin after breakfast and had to be submitted by 11. The problem? We left each morning for an early tour. We missed out on the stale tortilla chips, olives, squirt of hummus and mystery dips more days than most. You must request the "pillow menu"- we never saw it nor was it discussed by the attendant. The "fresh fruit" in the cabin could be obtained by getting an apple, orange or pear from the buffet each day. Three people in the cabin was a problem. The pullout couch completely blocked access to the balcony. We chose balcony cabins so our child can go to bed while we sit out and have a drink. We didn't have that option bc we would have had to climb over the pullout to get back in. Getting a Drink at Dinner- We didn't choose a beverage package. 1st night at dinner, no waiter/asst waiter took drink orders. Sommelier appeared, I ordered a bottle of wine, he didn't ask anyone else, and ran away. Tried to ask asst. waiter for drinks, she was not happy and when asked for a glass of prosecco, she told us that had to be ordered from sommelier. When my husband complained to head maitre'd the problem was resolved that night but on subsequent nights, further problems arose. Getting a 3rd lifejacket in room- Called for a 3rd lifejacket on night of muster drill. Guest svcs said they'd send. None came. Asked again. Still no life jacket. By Thursday, had been annoyed enough with problems onboard, went to Guest Svcs to complain. Told by cabin attendant that we left lifejacket out in the hallway. What? In a nutshell, that was our experience with Celebrity. Very few things were easy- getting a drink, activities in the kids' club, finding answers, etc. The worst was the spa. Canyon Ranch launched the week of our cruise. I had pre-booked via email w/ Canyon Ranch. Got a "tentative confirmation" email but told to look for letter in cabin. No letter upon embarkation so on Tuesday, 1st day spa office open, went down to confirm. Told "no appointment for you- no accupuncturist onboard". I had never been contacted by phone, email, etc. by the booking company or spa. They didn't have the common courtesy to give me another option, just dropped the appointment. I made a fuss and was offered the massage of my choice at 50% off. Got the treatment, it was ok, not the best I've ever had and when presented with the bill was full price. My mother was double billed for the product she purchased. Long story short, this cruise was not an "upscale" experience. Bumpy service, lack of activities onboard, not a tremendous bang for our buck. However, the itinerary can't be beat and the crew really did try hard to please. Read Less
Sail Date: March 2014
We had a very good time cruising with Celebrity. It was our first time after two trips on Carnival. We met lots of very friendly people. Our staff on the ship did an excellent job! We have been pleased with this aspect on both Celebrity ... Read More
We had a very good time cruising with Celebrity. It was our first time after two trips on Carnival. We met lots of very friendly people. Our staff on the ship did an excellent job! We have been pleased with this aspect on both Celebrity and with Carnival. Much fewer children on Celebrity which made it quieter and more enjoyable. You could actually use the pools and hot tubs. On Celebrity, there were no children running down the halls on the ship at night unsupervised. Our Celebrity ocean view room was nice, but not as nice or as large as our Carnival ocean view room. Also the bathroom was much smaller on Celebrity. It was difficult using the closets on Celebrity when someone was using the bathroom. The doors lined up so if you were using either at the same time, there would be a collision. We've heard the newer Celebrity ships have larger staterooms and are quite nice. The entertainment was much better on Celebrity. Acts seemed more professionally arranged and performed. Check in and debarkation seemed much smoother on Celebrity. Overall, it was an excellent experience! kentuckynohio Read Less
Sail Date: March 2012
We're mostly very tolerant but we were quite disappointed with the food on this ship. They create meals out of the unused food from the day before and two of us (out of 10) got quite sick from it. Despite attempts to warn them of ... Read More
We're mostly very tolerant but we were quite disappointed with the food on this ship. They create meals out of the unused food from the day before and two of us (out of 10) got quite sick from it. Despite attempts to warn them of this (bad meat) both on board and afterwards by email, they just couldn't care less and didn't even believe us. Also be aware of their currency conversions, despite having selected our credit card to do the conversion, they still did it to make extra money, even after we switched it back while on board, they still did the conversion. A phone call once we got back solved this problem, but they hope you won't notice. Even our relatives who live in Canada but brought a US Credit card were double converted by Celebrity and again, even though they supposedly corrected it on board, it came through as a double conversion, again the phone call resolved the issue but Celebrity is nickel and diming everyone. Aside from this, the itinerary is really perfect, a new port every morning with enough time to visit each island. The ship itself is nice, rooms are fine and unlike others, everything in our rooms functioned well and was clean. We had numerous rooms since we were with our kids and other family, all with balconies. The balconies are a big plus when travelling with family. Boarding and disembarking was quite efficient compared with other cruises we've been on. Read Less
Sail Date: March 2012
We had a different experience on the Summit than some of the other recent reviewers had. Sure, there were some glitches but we had perfect weather during a great itinerary(Barbados, St Lucia, Antigua, St. Martin, St. Thomas) so it was ... Read More
We had a different experience on the Summit than some of the other recent reviewers had. Sure, there were some glitches but we had perfect weather during a great itinerary(Barbados, St Lucia, Antigua, St. Martin, St. Thomas) so it was hard not to have a great time. We enjoyed the layout and refurbished furniture and finishes in CS 6106. I will try to post pictures of the room and balcony later today on the Celebrity forum. The balcony was long -- we easily fit 9 adults out there a couple of times. On the other hand, the balcony is also narrow. There was a smallish table with two regular chairs. It would have been nice to have loungers of some sort but I think it is too narrow a space for them. It was also nice having the three large windows in the room although the pulley mechanism in the middle broke a couple of times. They need to replace those along with some adjustments to misaligned cabinets. Also, if you are taller than me (5'7") you may not like the adjustable hand held shower which was barely higher than me at its peak. Service ranged from very good to excellent (our butler, the sommelier) across the ship. In fact, we thought the service on this cruise was better than the last couple we have taken. Our butler, Elvis, was a great surprise to us given the lackluster butler we had on the Solstice a couple of cruises ago. He managed to setup a couple of nice sail away parties (with plenty of free food) that we hosted for several families we were traveling with and otherwise was always around ready to assist or so it seemed to us. The main dining room was pretty good; service was very good and the sommelier was great and the food was good considering it is a large banquet hall. Not sure why people expect a fine dining experience in this type of setting. On the other hand Qsine is a great fine dining experience and one you should not miss. We also ate at Bistro on Five twice which we enjoyed and was always almost empty. Don't' be in a hurry; service is a bit slow compared to other venues. I can't really comment on the buffet since I only went there once the afternoon we embarked. As on the Solstice, Penthouse, Royal and Celebrity suite passengers were given Elite benefits. The captain's club nightly events were held in Revelations at the top front of the ship. This was a nice change since we could enjoy the sail away and sunset. Both the drinks and canapes seemed better this time around for some reason. Then again, there were never more than 20 people when we were there. As far as night life, we attend some shows which were pretty good. My wife frequented the casino which she enjoyed and I frequented Cellar Maters (never busy) trying as many wines as I could during the cruise. All in all, another great cruise. Will we sail Celebrity again? You bet, we have a Med cruise this June on the Solstice. As a family, we have decide to stick with Celebrity and as a couple we will continue to cruise Crystal. Read Less
Sail Date: March 2012
Since this was our first time on Celebrity, but loyal to Royal Caribbean we were a little sceptical. We always thought that Celebrity catered for the 60+ generation; we were pleasantly surprised that this was not the case. We arrived at ... Read More
Since this was our first time on Celebrity, but loyal to Royal Caribbean we were a little sceptical. We always thought that Celebrity catered for the 60+ generation; we were pleasantly surprised that this was not the case. We arrived at the airport from Atlanta around 4:00 and was on board by 4:45pm (in time for the mandatory muster drill at 5:00pm. Because we arrived later than normal we did not have a chance to check the ship out nor did we get to eat the lunch. I would suggest taking a taxi (plenty to choose from) from the airport to the pier. $19.00 ($1.50 fuel charge)plus $1.00 per bag charge. So for our party of 4 it was $35.00 (including tip). was much cheaper than the cruise transfer of $17.00 per person. We were booked in an Aquaclass balcony cabin and it was no different than the other balcony cabins we have booked. The only difference is the bathroom shower has nice glass doors with a showerhead from heaven. It was a rain showerhead with full body massage option. We had canapes delivered to our room every afternoon around 4 by our room steward Sidney, who was excellent. Very attentive to detail and our requests were always met. His assistant Rudy always had a smile on his face and again was there if we needed anything. The canapes were not of our liking so it was a waste after the second day. A bottle of champagne was waiting for us upon our arrival as were the fresh flowers. We had a carafe of tea and two bottled waters provided every day. Plush robes and slippers were also provided. In the Aquaclass you have the option to dine in the Blu dining room. It was a very nice setting but the food was too fancy for us. The nightly options were extremely elegant and it wasn't until the end of the cruise that we found out that there were "classic" appetizers, dinners and desserts available if we chose to eat them. I also missed the attention and special activities you get in the MDR that you do not receive in the Blu. We did not try any speciality restaurants. I wished I had tried Bistro on 5 for the crepes however. Heard many raving about that. We were extremely disappointed in the lunch buffets. It took way too long to be served in the pasta section and the pizza was never ready which caused the line to grow quickly. Also it was not your typical buffet style. The food crew served everything to you and if they weren't their it was difficult to reach under the glass and get it yourself. The setup is unlike anything I had ever seen as well. You had to walk around the entire dining room to see what was being served. We had breakfast served to our balcony most mornings and which was enjoyable; We ate in Blu the last morning and that was the best breakfast we had all week. Must try the Bluberry Pecan pancakes!!!!! The shows were your normal cruise shows, some good, some not. The aerial acrobats were incredible as was the special musical entertainer. Alejandro the Cruise Director was funny and very knowledgeable. We frequented several venues only to find them empty or catering to the Latino guests. Of the times we wanted to dance it was to Salsa music so the four of us were disappointed in that. Being Aquaclass we were able to enjoy the Persian Gardens in the spa - free of charge and it was a nice way to end the evening relaxing in the saunas and heated tile benches. On our first visit to the spa, we spoke with Louise and she gave us more information than we could comprehend and then remembered our names when we saw her outside at one of the ports. VERY VERY impressed. Overall the cruise was very nice and the staff were more than helpful. I would consider Celebrity again, just not the Summit as it is in need of a lot more attention. Read Less
Sail Date: April 2011
Celebrity Summit Cruise April 16-23 2011We just got back from this cruise with our teenage daughter and her friend and had a great time. The weather was fabulous and I wish I was still on the ship!To set the scene....we had a C3 cabin ... Read More
Celebrity Summit Cruise April 16-23 2011We just got back from this cruise with our teenage daughter and her friend and had a great time. The weather was fabulous and I wish I was still on the ship!To set the scene....we had a C3 cabin (7194) and an inside (7210). We are Captains Club Elite, had Select dining for the first time and had purchased premium alcoholic and non-alcoholic beverage packages in advance. We enjoy exploring the ports and don't really go to shows or organised activities on board and look to make our own entertainment.Here are the highlights and lowlights of our trip.CabinHighlights. Cabin was a good size and in pretty good shape. The balcony looked out over white awnings shading the cabins which jutted out below us on deck 6. We could not see directly down into the water from the balcony, which was perfect for me as I have vertigo and usually am unable to go near the edge of a side balcony. Nice CC options for room service breakfast, but typically we just had pastries and fruit as we were up and off the ship early most mornings. Sparkling wine was nice, as were the flowers, but we had to get the latter removed as they gave me allergies.Lowlights. Concierge class benefits were pretty pathetic. Bed was hard as a rock, never saw a pillow menu and the pillows we had were flat and hard. Occasionally we saw one of the plush CC towels, but usually we were given regular towels. Afternoon canapes were pretty feeble, small circles of bread with bits of fishy or cheesy paste on them, occasionally shrimp or caviar. Cabin StewardSadly there were no highlights to his service. I can't help feeling that because we had select dining and all tips were prepaid, he had no real incentive to perform well.LowlightsHe explained he had just come back after vacation and to let him know if he had forgotten anything. We did let him know about a few things but he chose to ignore them. It was really hard to get him to increase our towels to 4 bath towels and 2 hand towels. In the end I left a note permanently stuck on the bathroom door. One night we returned to the cabin at 9pm and saw the steward who told us we had no towels but he was going to the laundry for them. An hour and a half later there were still no towels and no steward so we left a note on the door saying we were going to bed and to leave them outside the cabin. At 11pm he woke us up, knocking on the door and trying to get in the cabin with the towels...At the first port visit he didn't leave beach towels in the cabin. We thought they would be available at the gangplank. They weren't. Spent half an hour trying to get towels via the concierge and room attendant. If we had been booked on an organised excursion we would probably have missed it. In the evening we left the dirty beach towels in the cabin and went to dinner. When we returned the towels were gone and the steward said we could not have more because we had not returned the originals. We insisted we had and he just said "Oh someone else must have taken them away". Here are some more. Totally unnecessary and left us feeling like he didn't really believe us.We never got a tote bag or a "How are we doing so far" mid-cruise survey. The inside cabin never got a Passenger Questionnaire at the end of the cruise, despite a visit to guest relations and them calling the steward to deliver one. In the end I wrote a letter instead of the survey.In a dozen cruises on Celebrity, this was by far the worst cabin service we have ever received. Hopefully it was just a one-off.Select Dining.This was the first time we had tried Select Dining, and from now on it will be our first choice. We reserved dining times and a table for 4 online, several months before our trip. HighlightsWe requested a table for 4 and were seated in Irfan's section the first night. We enjoyed his service and requested his section for the rest of the cruise, and were accommodated there with the exception of one night when we showed up early and just needed a table for 2. We were offered a shared table for 4 with Irfan or a table for 2 with another waiter. We chose the 2 top, and the waiter again was excellent. Efficient and courteous service all round. I had been concerned that with the tips paid in advance, it would affect the level of service in the MDR but that was definitely not the case.We were a little worried about getting wine by the glass in the dining room with the drink package. Our concerns were unfounded as the sommelier was excellent and even served us the rose prosecco which they served in the champagne bar, but which was not on the MDR wine by the glass menu, with dinner. The Normandie.We had one dinner in the Normandie. Sadly it didn't live up to expectations.HighlightThe service was very attentive.LowlightsI had trouble finding things on the menu I really wanted to eat. I mainly eat lighter food, fish, seafood and chicken, and tend to stay away from cream based dishes and rich, heavy foods. Unfortunately the Normandie menu was mainly made up of these, and the things I ordered really didn't wow me. The menu said that all dishes were cooked to order, but my husbands filet mignon tasted like it had been partly precooked and then finished later. He had a better version of the steak in the MDR the 2nd formal night of the trip. For us it definitely was not worth the $35 per person cover charge.Drinks package.HighlightsWe loved the drinks package as it gave us the opportunity to try out lots of non-alcoholic cocktails, frozen drinks and specialty coffees that we would otherwise not have experimented with. We thought the selections of wine by the glass and beers were quite varied and acceptable and would definitely choose this package again. I think we more than got our moneys worth!LowlightsOur teenagers (aged 16) had trouble getting served sodas either with waiter service or by sitting at the bar, especially in the waterfall cafe aft bar. They were ignored in favour of adults. Regardless of age, I believe all customers should be served in order.The waiters in the above mentioned bar had a habit of substituting the Rose de Provence (light, crisp and dry) with White Zinfandel (heavy, sweet and headache inducing) and pretending it was the same when they ran out. It would have been better to be honest and say there were out of it and ask if I had a 2nd choice, which I did, and which was not the White Zinfandel!!!!Spa TreatmentsHighlightWe had 2 couples hot stones massages on this trip. They were wonderful.LowlightWe never purchase the product recommendations offered at the end of the treatment as we are not high maintenance people and the products are very expensive. Usually one polite, but firm "No Thank You" ends the discussion. This time the sell just went on and on and on. I resent having to decline 3 or 4 times and then being blatantly asked why I won't buy the product. Totally unnecessary and unacceptable, and took away from the pleasure of the massage.FoodI thought that the food on board was adequate, not great but not bad either. I must say that I much prefer the old Raymond Blanc menus to the current Jacques Van Staaden ones. To me, the former were light and continental in flavour and had a lot of flair, and the latter are very bland, heavy and meat-centric, and typical fare you would find in any american restaurant. Sadly I never felt spoilt for choice, and often had to resort to the "Always Available" side of the menu.HighlightsPastries in the Cova cafe in the morning and scones in the afternoonLight fare in the spa cafe at lunchtimeCoq au vin in the MDR on the first nightFilet mignon in the MDR on the 2nd formal nightFrench fries from the grill, surreptitiously stolen from my daughters plate!MDR version of the Mushroom Capuccino Soup from the Normandie.MDR mushroom vol-au-ventEvening curries in the Waterfall BuffetEnglish bangersSmoked salmonThe poached egg station in the Waterfall CafeLowlightsThe Normandy version of Mushroom Capuccino - way too rich and creamyThe MDR frogs legs. Now served buffalo style, heavy and breaded instead of the old provencale styleMDR broccoli cream soup with lemon oil - tasted like a lem-sip cold remedy - nasty!Thai style spring rolls - think they had been hanging around a while, very rubbery.7. Ship Facilities and Organised EntertainmentHighlightsThe Thalossotherapy Pool - fabulous spa pool with jets and bubbling beds to lie on and a nice quiet area to read in the afternoon.Cova Cafe - great coffee, excellent service and a perfect people-watching spot!Aft bar was a great place to enjoy sailaway and watch spectacular sunsetsCruise Critic get-together was nicely organised by the Summit staff and the Bridge Tour was very interestingComedian was funny, especially his slideshow presentationLowlightsCrows Nest type Bar was always icy coldChampagne / Martini Bar spoilt by very loud spanish music coming up from the rendez-vous Lounge a deck belowTrivia was disappointing. I only went once and found it odd that people graded their own answer sheets and that unusually there was not a lot of good sportsmanship amongst the players.Guest pianist show was very over the top. Sometimes less is more.Music around the ship was definitely too loud and I don't see why music has to be piped into empty lounges. Some of us just like to sit quietly and watch the world go by.8. Captains Club Elite BenefitsWe received a sheet of coupons in our cabin. Additionally there was a complimentary daily morning coffee and evening cocktail hour in Michaels, and various behind the scenes and Bridge Tours offered for Elites. As this was a very port intensive itinerary, and as we already had the drink package we did not really participate in these.Highlights 30 items washed and folded free$49.99 free internet packageLowlightVase of roses, which had to be removed from the cabin due to my allergies!9. Ports of CallHighlights St Croix - Went to Sandcastle on the Beach with members of our Cruise Critic group. A relaxing, fun day at a really nice resort.St Kitts - Took the ships Fan-Ta-Sea catamaran excursion with snorkelling and a lunch on Nevis. Very well organised, lovely well kept catamaran and an excellent crew.Dominica - Arranged a customised half day tour with Reyno Tours as we really wanted to visit the Screws Sulphur Spa. Walked through the rainforest and saw the spectacular Trafalgar Falls, saw the bubbling spring at Wootten Waven, went in the Botanical Gardens and saw the scenic view at Morne Bruce. Screws Sulphur Spa was fabulous, 4 hot pools of differing temperatures and a cold plunge pool, all set among lush landscaping. Very relaxing experience and well worth the $10 per person admission fee.Tobago - Island Girl Catamaran private charter with our cruise critic friends. Beautifully kept catamaran ably crewed by Captain Dan and his crew. Snorkelling and a private beach followed by a delicious lunch on board, more snorkelling and then whilst under sail on our way back, we were accompanied by a group of dolphins swimming alongside and jumping out of the water. This was the best day of the trip!Lowlight Grenada - We decided to get of the ship and wander around town and head for the fort. Big mistake. We were constantly hassled by the locals be they offering taxi tours, walking tours, things to buy. They would not take no for and answer and would not leave us alone. Totally spoilt our day, and made this our least favourite port. With hindsight we should have booked a tour here.All in all we had a great time and would not hesitate to sail Celebrity Summit again. Read Less
Sail Date: March 2011
We did our first back to back cruise March 2011 on the Summit and were not disappointed at all. We had been on the Constellation twice before so we knew what to expect on the Summit. Yes, the furniture needs to be replaced and carpeting is ... Read More
We did our first back to back cruise March 2011 on the Summit and were not disappointed at all. We had been on the Constellation twice before so we knew what to expect on the Summit. Yes, the furniture needs to be replaced and carpeting is wearing but they are easy to overlook due to the amazing service offered by such a pleasant crew. Everyone, without fail, smiled, greeted us and went out of their way to please. We never felt pressured to buy although there is ample opportunity for that - we just avoid the photos, bingo, shopping and art. Since it was a Caribbean cruise, we know we are going to be up on deck so we always get an inside stateroom and spend that money on drinking. The drink package was about $400 but worth every penny. I started each day with a perfect cappuccino from Cafe Cova, was able to take bottled water off ship for excursions, had fresh squeezed OJ for breakfast and Dr. Feel Good kept me well medicated at the Mast Bar. The Summit has a gem in Dr. Feel Good - absolutely the best bartender at sea. Not only does he make the best drinks but his personality gives you that feeling that he cares about his job and the folks he talks with. I was able to complete each evening with a fine port in Michael's Club and a martini by Leo at the Martini Bar. I do believe that the food quality in the main dining room had taken a hit when Michael Roux and Celebrity parted. We had noticed on a few cruises in the past 5 years it just wasn't up to par. But this one was different - excellent quality, everything came to the table still steaming and the taste was what we had remembered in the Celebrity food of many years ago. I recognized that Celebrity had actually listened to its many loyal supporters and responded. Of course, there were a few misses - the lamb shank was so huge it made us feel like cannibals, the creme brulee a little too runny and the Caesar salads obviously made several hours before. But the vast majority of the food in the MDR was excellent. Our waitress - Mayra from Peru was amazing - could not have done more to keep everyone happy and actually suggested dishes based on what she had noticed each person had previously enjoyed. We were a family of 8 so we also stayed longer than we normally would have at early sitting - never felt rushed. Our maitre d' had to deal with gluten free, diabetic, and lactose issues which he handled smoothly giving each of our family members individual attention. Vedran was amazing! He works the lower floor. Our first week was quiet and a lovely experience whereas our second week was spring break and somewhat loud. I was embarrassed by the behaviour of some fellow Canadians who seemed to make up about half the ship that week - the feeling of entitlement always leaves me with a bad taste in my mouth. On the first formal night, about 10 children of one family were left unattended by their parents who were allowed to eat at separate tables in the MDR and, as would be expected, their behaviour was absolutely unacceptable. It ruined the evening for anyone who sat close by. Of course, many complained when dinner was over and for the rest of the cruise, there was no longer a problem. I applaud Celebrity for doing something about the situation. We ate in the Normandie twice - once each week and each time it was a wonderful experience. The warm goat cheese souffle - ah!!! the grand marnier souffle AH!!!! and crepes suzettes - the coulis reduction with a hint of pepper on the strawberries was perfect. The chef's special was a beautiful quality filet mignon - cooked rare to perfection - could almost cut it with a fork. The $35 upcharge is well worth it. We normally ate at the spa for breakfast and lunch and the staff there is often the same as at the Normandie. One way to control caloric intake somewhat is eating at the spa with a wonderful assortment of portion control beautifully presented. Entertainment was better than expected - the singers and dancers were quite good. It is very difficult to get a good tenor and that was still the case - should have left out the Frankie Valli song and he butchered the tenor solo in Les Mis. The Neptunes weren't in tune so we just left, but the dance band Fusion was excellent although the sound system was too loud. The aerialists were wonderful and if you haven't caught Clett the comedian - I have never laughed so hard. The pianist tried hard but again the sound system was so loud it ruined his talented performance. Too bad! Unfortunately we have yet to enjoy a good cruise director on Celebrity and again both weeks they were terrible - the first week he was pompous and the second week she just grated - choosing to sing some opera after a show was a bad choice. I don't speak Italian but I could swear I kept hearing "tsunami" throughout the song which, given the circumstances, showed a lack of judgment. Our best cruise director (HAL) was everywhere. She greeted us on the gangway every day coming and going, she walked the pool deck, was in the dining room, she seemed to know where to be and at the right time to make sure folks were happy. These two were duds. Oh well, not a huge complaint. All in all - it was a fabulous cruise and we would definitely return to the Summit tomorrow (just to have a drink from Dr. Feel Good). Read Less
Sail Date: March 2010
Our family chose the Celebrity Summit for a Spring Break cruise based on price and ports-of-call. Our daughters are now in high school and this is our eighth cruise as a family. We arrived in San Juan on Thursday night and stayed at the ... Read More
Our family chose the Celebrity Summit for a Spring Break cruise based on price and ports-of-call. Our daughters are now in high school and this is our eighth cruise as a family. We arrived in San Juan on Thursday night and stayed at the Caribe Hilton, booked room on Hotwire for $119/night. The hotel was a wonderful place to start our vacation. The grounds are beautiful and relaxing. We spent Friday doing some last minute shopping at the Las Americas mall, picked up a couple bottles of wine to take aboard at the convenience store across the street from the hotel and had a nice dinner in Old San Juan at the Cafe Puerto Rico. On Saturday we checked out of the hotel at 12 noon and took a taxi to the pier, by 12:30 we were eating lunch in the Waterfall Cafe. Embarkation was painless, no lines, no hassles, no worries! After lunch we stopped by our cabin and put our carry on luggage away, by 1:30 our luggage arrived. At 5:30 they had the muster drill. The ship was in good shape overall, some of the railings could use sanding and varnishing and some exterior paint was needed, but otherwise everything else seemed great. Our stateroom was a balcony on the 9th floor forward, starboard side. The balcony was well shaded by the beauty salon above but this just fine with us, you can always find sun up by the pool but shade can hard to find. Cabin had a King bed, pull out couch bed and pull down ceiling bed, a little crowded for 4 people, but comfortable. Our cabin attendant, Elizabeth, was wonderful and attentive. Only two US plugs in cabin, next time might bring a powerstrip for more plugs. We initially had a table for 4 at the late seating but after the second night decided to switch to the early seating and sat at a table for 7 by the window. The food each night was very good as was the service. Our waiter was named Jimmy Carter and he was from India. We ate in the main dining room each night and usually ate breakfast and lunch up in the Waterfall Cafe. The teenagers had soda cards, probably a good deal for them. We usually drank iced tea or water with meals; coffee, iced tea, lemonade, and orange-passion juice(great mixed with rum;>) were always available at the cafe. We attended some of the shows, the singers and dancers were good as was the xylosynth performer. The impressionist was a little boring. Our two high school girls met some nice kids on the ship and spent much of the on board time hanging out, they did not spend much, if any, time in the ship-sponsered teen program. Disembarkation was very easy, we were at the airport in San Juan by 8:15. Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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