2 Helpful Votes
Sail Date: March 2019
This was my second Celebrity cruise after sailing on Equinox in Mediterranean 2 years ago. This ship went through total overhaul and it did not feel like an old ship, but sadly, the staff training was not there. Cabin was well appointed, ... Read More
This was my second Celebrity cruise after sailing on Equinox in Mediterranean 2 years ago. This ship went through total overhaul and it did not feel like an old ship, but sadly, the staff training was not there. Cabin was well appointed, and kept immaculate by our attendant, but our Aqua suite was extremely small. I have never been in a shower as small as this before. I was frustrated with the dining and bar staff. Obviously, they are understaffed. Our dinner at Blu lasted more than 2 and half hours every day. Everyone in my party of 6 agreed that their bar staff are not accommodating and extremely inefficient. There is nobody going around taking orders in the lounge, and usually the line at every bar is 5 to 10 minutes. Food quality at the main dining room and Blu were ok, but the buffet and specialty dining was worse than my experience at Equinox. I used private shore excursions so I cannot comment on them, but the night time entertainment was better than ever. We used Go Best package which includes premium liquor; prepaid gratuity, and free internet and some shipboard credit. Overall, this cruise was a great value for the money we paid, however, I am not sure if I’ll sail with Celebrity again. Read Less
1 Helpful Vote
Sail Date: March 2019
This was our second cruise on Celebrity and our first on the Summit. Our first was on the Equinox. New beds were so comfortable and the pillows were wonderful! We were in aqua cabin 1140. Beautiful big balcony at the back of the ship. ... Read More
This was our second cruise on Celebrity and our first on the Summit. Our first was on the Equinox. New beds were so comfortable and the pillows were wonderful! We were in aqua cabin 1140. Beautiful big balcony at the back of the ship. Only three small issues overall. One was that it was tight walking around the foot of the bed with the tv on the wall. Second was the new shower door made it difficult to get in and out of the shower stall. A rather odd design but better than a shower curtain sticking to your legs as you showered. The room was otherwise perfect! Quiet and comfortable with lots of storage space. The only other issue was not with the cabin or the ship but with the bar service. We upgraded to premium drink packages but several times the bars did not have the premium alcohol that was in our package. One time when I specifically asked for a tequila that I could see they had my drink was mixed with a lesser one. Bars were not properly staffed and waits were long. Don’t get me wrong, we are not heavy drinkers but the poor bar service seemed like they were taking advantage of those with the drink packages. The Summit staff was outstanding and our room steward, Ian, was the best we have had in all of our 12 cruises! I love Celebrity and the Summit! This ship overall was absolutely gorgeous. We enjoyed our meals in Blu but also visited the buffet for breakfast and afternoon snacks. The production shows were not our favorite but the performers were very good. There was nothing to complain about and the shows were all different. The music at the Sunset Bar was also enjoyable. We could hear it from our aft balcony and enjoyed it each night. Read Less
2 Helpful Votes
Sail Date: March 2019
Best, effortless vacation i have had in years. disappointed with not getting veranda room during bidding but the view of the ocean was quite adequate. there was a lack of current movies shown on outdoor big screen theater. I was less ... Read More
Best, effortless vacation i have had in years. disappointed with not getting veranda room during bidding but the view of the ocean was quite adequate. there was a lack of current movies shown on outdoor big screen theater. I was less than excited to spend my evening with die-hard fans yelling at the screen during March Madness. I was disappointed that the Cruzan Rum and West End Highlights tour excursion that i wanted was not offered. I still made it to the distillery, where we were lied to cause we couldn't take the six bottles duty free that they promised. The walk around the St. George Botanical Garden was too intense for me and didn't show me anything more than i could see at my local botanical garden. I understand that the Whim Estate has not opened up since hurricane maria, but surely one of the other estates was open that could have been substituted. I prepaid for a martinin flight and the Blendtique experience, i was charged $31 on the ship for the flight which was reversed but i was still charged $40 for the bottle of wine that i created which was part of the experience. But the fact i didn't have to go to a muster drill, there was no line to get on or off the ship, and the cabin steward checked on our room twice daily and called me by name was oh so worth it! hands down. Read Less
1 Helpful Vote
Sail Date: November 2017
Summit is an older ship, but makes up with great service, food and entertainment. We booked an Aqua Class stateroom because we love eating in Blu. Also loved Captain Kate’s personality - perfect for the typical Celebrity cruiser. I ... Read More
Summit is an older ship, but makes up with great service, food and entertainment. We booked an Aqua Class stateroom because we love eating in Blu. Also loved Captain Kate’s personality - perfect for the typical Celebrity cruiser. I enjoyed her “thought for the day” she shared with us each day. I also loved she shared her journey up the ladder with Celerity to become Captain. The entertainment was very special as we enjoyed singers and dancers plus the group Our Guys - four great singers. The acrobatic performance was entertaining too. I wanted to also compliment the band playing at the Captains cocktail party too as they were super talented and loved choice of music played. I would like to suggest when renovations are made to staterooms that a better quality mattress be installed in each room! One more item to share is in Martinique excursion on Panaramic bus tour. The tour guide was great, but I have a real concern about driver who took phone calls while driving us around the narrow mountains roads; making me feel uncomfortable. Read Less
6 Helpful Votes
Sail Date: April 2017
This review is being written to describe my experiences with the April 18, 2017 sailing out of San Juan on the Celebrity Summit. First, the booking process was a little trying. Every time I had another question and called the main ... Read More
This review is being written to describe my experiences with the April 18, 2017 sailing out of San Juan on the Celebrity Summit. First, the booking process was a little trying. Every time I had another question and called the main office, I would tend to get different answers. Being an Elite Status member with Celebrity, I get a 1 category complimentary upgrade. For example, when I spoke to a representative early on about upgrading from Ocean View cat. 5 to 4, there was no problem. But, prices fell, and I called back about upgrading to an Aft Balcony in Concierge. Once again, no problem. I eventually, over a year’s time, was speaking with telephone support about upgrading from Aqua Spa 2 to Aqua Spa 1. I was told that was not allowed because the upgrade was too great. I called back and the next rep. with whom I spoke was fine with the single category upgrade. Then, in terms of Choice Air, there were a few schedule changes that I became aware of well before I got notice from Choice Air. However, when looking to update the flight schedule in the ‘Manage my reservation’ portion of their website, the system would not register the changes I made. I called the phone reps. who told me ‘Choice Air’ had updated their information and saw the changes on their end, when in fact I could not see these changes under my reservation. I was told ‘all players’ had the information that was needed such as the transfers from the airport to the ship. (However, when I landed in San Juan, the transfer staff were looking for me on the initial flight and were not informed of any changes in the flight schedule.) Here is a true lack of communication. Working within their website, when clicking on destination (in this case, the Caribbean) it would show up as ‘Bahamas’. I thought the phone reps. would want to know this information, but they told me their IT support was aware of several issues that needed to be rectified. A year later, this has not been addressed. Then, there were the issues surrounding the fact that this 7 night cruise got shortened to 4 nights because of an electrical / propeller problem which required the ship to be dry docked. I was told to call the redeployment office and talk about whether I wanted a full refund, or to take the shortened cruise, or some other version of this ‘redeployed’ itinerary. I opted for the shortened cruise, understanding I would get 3/7 of the cost of the cruise refunded with an extra day as onboard ship credit. This new wrinkle led to 3 separate phone calls over a period of 2 weeks for a good hour at a time. Each time I responded to a phone call from celebrity where they would let me know they had not heard from me about my intentions. I eventually got ahold of Karen in the ‘resolutions’ department who helped me through this process. Needless to say, all of the preparatory work in preparing for this trip was exhausting. So, there seem to be a few issues here. One is lack of training, one is lack of communication both within the company and with Choice Air and one is having qualified IT staff who can correct issues inherent within their website. Also, the phone rep was not sure what sort of paperwork I was to receive regarding their insurance program and what is and is not covered. Lots of training is needed in this regard. So, now, it is cruise time. The flights were on schedule. But at the baggage area, I flagged down a meet and greet staff who did not know I was on a new set of flights booked by the Choice Air Department. Well, I got passed that and eventually got to check in. We were escorted to a check-in line – but did not have priority boarding as we were placed in a regular line, although we were in a suite. We worked our way through this line and eventually boarded the ship. I carried my own luggage on board so I could unpack right away. We got to the cabin and right away, we met our butler. I wasn’t exactly sure what I would need with a butler, but would eventually figure that out. The ship left on time at 8:30 pm. Because of the life boat drill at 7:45, a reservation for dinner in Luminae (the dining room for suite guests) could not be gotten until 8:30. This was my first suite experience. Service in this restaurant was hectic and the hostess seemed to be acting as an assistant busboy too. Essentially the staff seemed to not be on top of their game. I mentioned this to the butler, who then passed this information onto the restaurant. There was an apology note the next morning with a tray of strawberries delivered to the room. Also, the following evening, a bottle of champagne was delivered to one of the specialty restaurants in which we were eating (Qsine – which I recommend). I was glad that my comments had been acknowledged. The first morning out there was an ‘all call’ at 5:45 that the ship would be part of a search and rescue mission for another cruise ship in the area. That process took several hours and therefore our first port, Antigua, was canceled and substituted with St. Croix. The shore excursion department scurried to put together some options for sightseeing. However, they were sold out almost instantaneously. So, we just took a taxi to the beach. Also, one of the shore excursion reps seemed new and did not seem to know much about the questions I was asking. Once again, training regarding ports of call is a key concern. Also, this first morning, I had a chance to go to the gym. There were ample treadmills and other resistance equipment. Although there were wipes for the equipment, towels were lacking on more than one morning. I really did not see much evening entertainment. But near the martini bar, they had something called the silent disco. This is where you get a set of headphones which light up in different colors. Meanwhile, you gather around others listening to the same music and have a dance party where those just observing without the headphones, can not hear the music to which they were dancing. Odd, but unique. The following day was St. Marten. Here we did a catamaran trip to Mullet Bay. I would recommend. Unfortunately, that afternoon, I lost my credit card. Once back on the ship and realizing it was gone, I spoke to the butler who put me into contact with the concierge in the suite lounge – Michael’s. The concierge, Maja, was most helpful in getting in touch with my bank to cancel the credit card. The third night we ate at the Tuscan Grill. There were many menu options to choose from. Our waitress, Lady V. was wonderful. (We decided to eat here twice). The last day out, we visited St. Thomas. We did a day trip to St. John (St. John on your own). This ship offered excursion gave us more time at Trunk Bay than the standard Trunk Bay excursion. At departure, the concierge was out by the luggage and assisted us in getting through customs and immigration in record time. Generally speaking, this was a good trip. Where there were problems, staff did try to address or correct or acknowledge the shortfalls. I believe I will still sail with Celebrity, but that is not to say I can endorse the slogan of ‘Experience Modern Luxury’. Read Less
3 Helpful Votes
Sail Date: April 2017
We are very happy with the attention we received in the dining room, buffet, our room steward and the concierge service they offer to some guests. The pool service has been better on previous cruises with Celebrity. My guess is that they ... Read More
We are very happy with the attention we received in the dining room, buffet, our room steward and the concierge service they offer to some guests. The pool service has been better on previous cruises with Celebrity. My guess is that they have cut the service down since most people have beverage packages now. Hence, they don't push the drinks as much. But when you do get service, the service (attitude) of the servers is great. Lots of staff have such a great attitude and it is a pleasant atmosphere. One thing I will say about this itinerary - Southern Carribbean - We really needed two days (at least) at sea to enjoy the ship and have more of a rest. I would request that they revisit the itinerary. Also I miss the "free" sushi on the buffet! Now you have to buy it in the Sushi on Five (which is great by the way) One more thing, if you are traveling with any "children" even if they are over 18, they have to share a cabin legally with someone over 21. We had two rooms. One for our two boys and our concierge room. However, our comped beverage package was one adult package and one minor package for the concierge room. and they wouldn't transfer the package to the other adult in our party (my husband!) AND we even though they gave us keys so we could switch sleeping arrangements, it was difficult for my husband to get the concierge benefits. It really felt like a slap in the face seeing as we were the ones paying for TWO rooms - it seems like we should get the benefits of those TWO rooms. I really think they need to be more aware and sensitive to those issues or change some of their policies. Read Less
2 Helpful Votes
Sail Date: April 2017
Celebrity was our first choice - we had never been to the Southern Caribbean. We had been to St Maarten, St Thomas, but the others were new to us. This is why we chose this ship. I do not like it as much as The Siloutte or Reflection - ... Read More
Celebrity was our first choice - we had never been to the Southern Caribbean. We had been to St Maarten, St Thomas, but the others were new to us. This is why we chose this ship. I do not like it as much as The Siloutte or Reflection - the areas are much smaller and the crew was not as visible as the other ships. We never saw our cabin steward, my adult children joined us and their cabins were not cleaned every day, they never got beach towels, and never received wake up calls. We enjoyed the activities at sea, the captain (Captain Kate) was the star of the show - and made the trip very enjoyable. Thankfully, there was a group of younger people that knew how to have a good time - the silent disco was the best thing ever! We chose not to use Celebrity for our excursions - there were better deals on Yelp and Trip Advisor. We enjoyed a small catamaran trip that the crew went above and beyond for us. The Barbados and Antiqua ports were so loaded with people trying to convince you to take their taxi, that we went back to the ship - never even went anywhere - they followed us down the street and when we stopped, so did they - very scary. Read Less
3 Helpful Votes
Sail Date: March 2017
We'd heard mixed reviews on this ship and were pleasantly surprised on how much we liked it. It was a good size, not too big or too small. The staff on the ship provided a high level of service and was extremely friendly. There were a ... Read More
We'd heard mixed reviews on this ship and were pleasantly surprised on how much we liked it. It was a good size, not too big or too small. The staff on the ship provided a high level of service and was extremely friendly. There were a lot of late night entertainment options besides gambling, which we didn't see on our crusie on Princess. Captain Kate was awesome - great, humorous announcements and she really enjoys her job and enteracting with the guests. It was refreshing to have a young captain, and you've got to love the fact that she's the first American female ship captain. There were a few times when we'd see worn upholestery or wall coverings, but nothing that impacted the quality of our trip. I'd heard good things about the food on Celebrity - the food in the buffet was better than what I'd had on Princess; the food in the main dining room was usually good, though the main dishes and desserts were nothing spectacular. The food in Qsine was extremely good, worth the extra charge if you have OBC. We loved the martinis at Crush and the coffee at Al Baccio. We'd definitely go back on this ship again. Read Less
8 Helpful Votes
Sail Date: September 2016
Not a good start thanks to British Airways, we flew out to Newark at 10.25 on BA 185, After checking in our baggage at 07.25 hrs. we then went to collect our wheelchairs and we had to wait over an hour and then taken to the first class ... Read More
Not a good start thanks to British Airways, we flew out to Newark at 10.25 on BA 185, After checking in our baggage at 07.25 hrs. we then went to collect our wheelchairs and we had to wait over an hour and then taken to the first class lounge by mistake. We were dying for a coffee and a bite to eat but by the time they got us to the correct lounge it was too late and we only just made the flight before it closed. Once on board we had the chance of a drink and we at least expected some nuts but no this is their latest cutback. We were traveling Traveller plus and in the past we could help ourselves to sweets or chocolates, but these are no longer available unless you pay. We stayed at the Hilton hotel for the night having to make the journey by taxi at our own cost as Celebrity had not laid on the usual coach. We were collected from the hotel by a Celebrity coach and taken to Cape Bayonne. We were impressed in that Celebrity had spent millions of dollars in building a new terminal, check in is much improved. This was our 40th cruise but our first on the Summit and we met many old friends and staff from the Eclipse, Equinox and other Celebrity ships. Our Accessible cabin was spacious but the floors were sloping causing problems for my wife. Celebrity provided a wheelchair so I could take her ashore which we did at Boston, Portland. and Bar Harbor. We had some delicious Lobster at Bar Harbor at Paddy's restaurant washed down with a Paddy whiskey which is very difficult to get in England. When in Portland we were pleasantly seen by Damien O'Connor Vice President in Miami, he even remembered our names and insisted we met with Brian Able and Patrick ??? his co directors. We had the pleasure of meeting Damien when he was the Hotel Director on four other ships. We hade met his wife and son but they were not with him this time.. A day at sea on route to Charlottetown but following the Captains Club celebration my wife lost her balance on the sloping floor in our cabin and hade a fall. This as it turned out was the end of what should have been a most pleasant cruise. I had to take my wife to they medical centre and x-rays were taken but the doctor considered the left leg was not broken and it was probably damage to the tendons and ligaments . How wrong he was as on our final return home and after a four wait at our local A & E we were told she had a fracture in her left femur . She had already had two replacement knees in the left leg about 20 years ago and they decided if they opened up she could end up with leg being amputated. Not pleasant news and they will now brace the leg and only when she can stand and put pressure on the leg will she be allowed home. Enough of our problems, but as previously mentioned we did not go ashore again but from the ship Charlottetown , Quebec, Sydney Nova Scotia, Halifax all looked all looked extremely pleasant but both New England and Canada still hade green leaves and it was obviously too early to see the Fall as we had expected. We as always met some delightful new friends for the US, Australia and Wales. We are in our 80's but our new US friends in their 70's kept calling us KIDS, I guess because we are so young at heart ands enjoy cruising. We have 3 more cruises booked, assuming we stay alive. Meeting Kate McCue our first female captain was a real pleasure and also Alana Abrahams the Guest Relations Manager whom we had met about 4 times mainly on the Eclipse and Equinox. Unfortunately due to our medical problem we can not provide our usual in depth review, but must say the refurbishment of the Summits gets a 85 to 90 rating, yes it is not perfect but very acceptable. We must say thank you to the 8 BA personnel including the Captain who helped get my wife from her Business Class seat to a wheelchair to get her off the plane. She was in extreme pain and I wanted to cry for her. I was proud to be her husband 58 years in that she managed to smile most of the time, which was more than I could do. Read Less
25 Helpful Votes
Sail Date: April 2016
It was the third cruise out of dry dock for the Summit so the public areas were all in great shape. The terrace (and its large screen TV), added during dry dock, is a nice feature that keeps the Summit competitive with other ships. ... Read More
It was the third cruise out of dry dock for the Summit so the public areas were all in great shape. The terrace (and its large screen TV), added during dry dock, is a nice feature that keeps the Summit competitive with other ships. Unfortunately, while certain aspects of the cruise were very good to excellent, the overall execution fell short of expectations. Service ranged from very good to indifferent, the cruise director and his sidekick came across as buffoons,Headline entertainers lived up to their billings and the acrobats were good and misused but the cruise line singers and dancers were at best average. Furthermore, the production shows were disjointed and dreadful. Not one of the ship singers displayed any range in style so just about every song came out sounding the same. It wasn't just a problem with the ship's cast as, with some exceptions, the musical groups on board went postal, they just mailed in their performances. The food in general ranged from good to very good (but not exceptional), and I had only one questionable entrée that was overdone. What was good on the cruise, the spa services were excellent, Celebrity is much more laid back than other lines so there was a marked lower level of in your face marketing of upcharge items (think bingo, pull tabs, retail sales pushes). The passengers seemed a bit more friendly and the ships officers were both visible and accessible. The adults only solarium and spa café were a real refuge and delight for those seaking a degree of solace and a light meal (a feature that may get us to return to Celebrity despite the shortcomings of this cruise). The beverage card is a must, even it not used extensively, as it allows you to avoid signing and collecting all those receipts. As people that do not like ship water, the ability to get bottled water (without cost) at any time was a big plus. In general, we got what we were looking for, a change to relax and recharge but without some of the additional amenities that we have come to expect from a cruise. Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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