Since we are diamond RCCL folks, we were looking forward to at least the same type of customer service on a Celebrity ship, but that was not the case. Hardly a day went by that wrong information was given to us by crew members, which caused us great inconvenience.And we were told many times that no one knew answers to our routine questions.No one made an effort to find answers, either. In Venice, ...
We took Celebrity on what was to be our first Mediterranean adventure last fall. While the ship was basically nice, there were many problems that made the experience unpleasant and disappointing: "sewer" smells in the halllway, back ups in the shower, less-than-clean balcony furniture, wilted flowers, and definitely second-class cuisine. The personal service that we had enjoyed on two earlier ...