10 Helpful Votes
Sail Date: November 2016
Celebrity Summit to Southern Caribbean on November 5th 2016; this is the first cruise my wife and I have been on and I would never consider another cruise with Celebrity even if they paid me to go on it! My family and I felt very unwelcome ... Read More
Celebrity Summit to Southern Caribbean on November 5th 2016; this is the first cruise my wife and I have been on and I would never consider another cruise with Celebrity even if they paid me to go on it! My family and I felt very unwelcome on the boat from the moment we began to board and met the first rude employee who doesn't want to be there. The overall mood and experience on the boat is just very negative and we couldn't wait to get off. The boat is extremely boring while on board due to lack of restaurants and entertainment, it felt like the last cruise before they went out of business. Every single one of the employees are all foreign and can barely speak English, they are rude and act like they hate their jobs at Celebrity Cruises. These are not the type of people I want to spend my vacation around or pay a cruise line to be treated poorly. All the pools and hot tubs are packed all day and evening with senior citizens. The people that cannot fit in the overcrowded pools and hot tubs are running around in speedos and bikinis that expose way too much skin for their age. Everything on the boat closes down at 9pm, including the pools and bars, so you have no choice but to head back to the cramped out dated room and go to bed in the worst mattress you will ever encounter in your life. If you smoke, its forbidden anywhere except where they tell you its allowed otherwise you will be charged $250, I felt like a criminal for trying to enjoy my vacation and have a smoke. If you want to enjoy your vacation by having a drink and cigarette, its not allowed unless there is an open seat in their very limited "smoking areas", what a joke. The cruise line doesn't want to ruin other non-smoking people's vacation by letting their guests smoke on their balcony or at any bars, but they will let all these senior citizens run around wearing underwear and thongs, absolutely horrible business management. You are assigned a "room attendant" in which you rarely see unless he's knocking at the door or bothering you, asking when your leaving so he can make the bed. The boat is the complete opposite of luxury, it feels like an old worn out motel; several of the lights in our room were not working, the mini fridge items are warm, the balcony is all rusty, the mattress is horrible, everything is outdated, I could go on and on all day, im just happy we are off the ship! Oh and even if you have a beverage package, you cannot drink the items in the room mini fridge because those are not free. You can drink a Coke or water from the fridge, but then you have to walk downstairs and get a free one with your beverage package and put it back in the fridge or they will charge you, mind boggling. Every time you are hungry, you have to deal with the lack of restaurants, rude employees who don't want to be there and doesn't speak English, or you can head to the cafeteria that has old gross food sitting out all day that reminded me of a hospital cafeteria from the 90s. You will find yourself hungry or thirsty thousands of times during the cruise, but hopefully its not at night or you will be searching for a rude employee in the cafeteria to request a coke or bottle of water. During any meal, you feel like a cow during cattle call while everyone pushes and shoves to get a gross cheeseburger or hot dog from the rude employee who doesn’t even understand what your saying because they don’t speak English. You have a scheduled dinner time at their one decent restaurant on the ship, if you miss that then your eating in the horrible cafeteria, so be careful, you are on their schedule on your vacation, not yours! There are about 5 places to eat on the ship, but most only serve dinner and most are an additional cost or require a reservation, its a total disappointment every night. We booked plenty of the shore excursions and planned our days on them, but that didn't matter because they simply cancel them whenever they feel like it and your left with nothing to do, but nobody at Celebrity cares. There is no free wifi on this boat, so you will be completely out of touch with the world during your cruise unless you pay their ridicuIously high price for extremely slow internet. Every time you get on and off the boat, they will ask for your SeaPass card about 5 times, make you walk through metal detectors and treat you like criminals again, instead of like valued customers. The only live entertainment on the entire ship was either the senior citizens singing karaoke or the chinese lady singing 60s American Rock. As for shopping on board, they have plenty of jewlery stores, art stores, & more jewelery stores, thats it! Not even any convenience stores with snacks or drinks or anything, I was totally amazed at how poor the shopping experience was. I could tell you how horrible this vacation was by typing for hours on here, but I am so happy to be off this ship and home I am going to go enjoy my life now that I appreciate much more after dealing with this cruise line I chose for my "vacation". Total waste of money and disappointment I wasted my limited time for vacation on this experience. Bottom line, if you are considering a cruise, try any other cruise line besides Celebrity because it can’t be worse than this! Read Less
Sail Date: September 2013
Starting a few days into the cruise it became obvious that more and more people were absent from the dining room. Some jumping up from their tables and running out of the room. I overheard a number of people talking about someone in their ... Read More
Starting a few days into the cruise it became obvious that more and more people were absent from the dining room. Some jumping up from their tables and running out of the room. I overheard a number of people talking about someone in their party getting sick to their stomachs. My roommate starting getting sick. This is a lady who never gets sick. The first management acknowledged anything was wrong was by a letter left in our cabin. They claimed that it only involved 3% of the passengers. But it was pretty obvious that at least 50% of the people were missing from their tables. And the lounges were pretty deserted every night. By this time I was pretty sick, out of the blue, with a terrible cold. My roommate was still under the weather. There were mobs of people waiting at the medical center to get shots or pills for vomiting. According to the CDC, cruise ships do not have to report illness until it was over 3%. We missed some of the stops and were too sick to leave our cabin. Then some people started coming back to the dining room, but others in their party had become sick. The crew was wonderful - the cabin stewards waiting on us - delivering sick food. The dining room staff. There were two nights I ended up the only one at my table, and that's only because my roommate was so sick and crabby, I had to leave her alone so she could sleep. The last two nights we were the only two at the table. Everyone else was sick, either with the Norovirus or the cold. Not only were we both sick for almost a month after we got home, it was reported on Cruise Critic that quite a few people had been sick, or gotten sick with both the Norovirus, or the cold, within a day or two of returning from the cruise before ours. But management hushed it up, and allowed us all to get on and get sick. We have been on many cruises, but this was the worst cruise ever. Celebrity tried to cover it up, but it didn't work. To add insult to injury, we all received a $75 credit to be used within a year. Like we would ever get on that ship again??? Read Less
Sail Date: October 2011
What a disappointment! The "Royal Suite" was in such sad shape, I could not believe that Celebrity Cruise Line would allow anyone to occupy that type of cabin. I took photos of the areas because I think that nobody would ... Read More
What a disappointment! The "Royal Suite" was in such sad shape, I could not believe that Celebrity Cruise Line would allow anyone to occupy that type of cabin. I took photos of the areas because I think that nobody would believe me. The carpeting had mold, the window drapes had mold and warm spots, the arms of one of the chairs was so dirty, I would not even sit in it, and I had them change my pillows because they smelled like body odor. We had a whirlpool bathtub, and on the last day of the cruise, I developed a rash on my arm. My dermatologist told me that it probably was from the whirlpool and that it was most likely because it was dirty. Too bad, because we sail at least 3 times a year, and this was our first time with Celebrity. Never again! I even asked other passengers if their cabins were in bad shape, and they all agreed with me. On the positive side, the crew members were wonderful, especially our butler. They really tried hard to please everyone. Without them, the cruise would have been a total disaster. We heard that the Summit was going to be refurbished after our cruise, but in my opinion, the ship never should have been allowed to have passengers board in the condition our cabin was in. Read Less
Sail Date: June 2018
Mostly verything was A1....excellent. No big complaints at all except noisy cabin (see below) and inadequate slow tendering at New Port..not enough boats used. People were enraged as they were missing pre booked private excursions. ... Read More
Mostly verything was A1....excellent. No big complaints at all except noisy cabin (see below) and inadequate slow tendering at New Port..not enough boats used. People were enraged as they were missing pre booked private excursions. Excuses were made about speed restrictions in the harbour as if this was something new ! More imagination required for excuses.by request. The food experience was excellent, maybe because we had just finished an MSC Sinfonia Africa cruise which was just terrible so the comparison restored my faith in cruise holidays. We did ask for a large shared table as we think engaging with other cruisers is part of the experience but the first night we were stuck on a table for 2 in a corner with nobody at all even beside us. Not good. We were moved to a large table. This turned out to be unoccupied with occasional transient diners joining us some nights. This was a disappointment. If you are going to be on your own it's better on a table for 2 than on a 'losers table' The on-board newspapers only arrived at 1000..a bit late. Celebrity prides itself on its wine list but at what a price ! Some average economic 'house wines' would suit the 'average' cruiser better and possibly create sales as we didn't buy any dinner wine at all at such a huge markup. The $15+ charge for an in-cabin movie is a rip off. Since our last Celebrity cruise the service charge has gone up from 15% to 18%, that's a 20%increase. More upselling. Read Less
3 Helpful Votes
Sail Date: December 2016
We have cruised 5 times now and are trying to narrow down what cruise line and style we like best. Celebrity Summit definitely is NOT one we would choose again. We chose this based on recommendations from our travel agent that we would ... Read More
We have cruised 5 times now and are trying to narrow down what cruise line and style we like best. Celebrity Summit definitely is NOT one we would choose again. We chose this based on recommendations from our travel agent that we would enjoy the smaller ship size and atmosphere as it is a "step up from Royal Caribbean." Though we did enjoy the smaller size (the ship was easy to remember and navigate), the overall atmosphere was disappointing to say the least. Let's start with the pros: Embarking/disembarking was very easy-- a definite plus! Our balcony stateroom (9179) was good (cabin service was amazing!) The bed was comfortable, the bathroom shower was much more spacious than others we've experienced (with a shower curtain instead of a capsule that you step into). The balcony had a great view and was unobstructed. There was plenty of storage areas in the room also Plenty of deck chairs near the pool (this may be because the cruise was running at a little over 1/2 it's capacity). Room service was quick and attentive No smoking in the casino All public bathrooms were always very clean Cons: The overall atmosphere seems more like a livelier ride in an elevator than a Caribbean vacation cruise. The "all inclusive beverage package" included in the booking sale was not all inclusive and this got very annoying to have to ask every time we ordered a drink from a different bartender if our drinks were covered under our package level. A few times we were charged for drinks and had to have our bill corrected. The entertainment was about right for a cruise ship, but it did cater to an older crowd. The dining room is VERY strict about their dress code. It was frustrating to my husband to have to change into pants just to eat dinner and then go back to the room and change back into shorts. Several others were upset at this dress code (which is understood on formal night, but on average nights seems a bit overkill for a Caribbean cruise). The pools and hot tubs closed at 8 p.m. -- so much for relaxing in a hot tub after dinner. The music at the pool was repetitive -- same songs every afternoon. It got old. I sure don't want to seem like a cruise snob and the bottom line is that we were in the Caribbean and any day there is a great day! However, if you are looking for that Caribbean vacation feel-- this is not the boat for you. If you are looking for calmness and maybe some Zzzz's-- (and that's ok if that's you!) -- then this is your boat! Read Less
5 Helpful Votes
Sail Date: September 2016
Celebrity Summit is an old ship which does not really meet the expectations of 21st Century passengers. According to other passengers and crew the ship is now some 15 years and if so apparently has never been properly refurbished. What ... Read More
Celebrity Summit is an old ship which does not really meet the expectations of 21st Century passengers. According to other passengers and crew the ship is now some 15 years and if so apparently has never been properly refurbished. What was promised as a luxury vacation was far from that, we have been on more than a dozen other cruises with various lines and unfortunately this has been our worst experience so far. We tried Celebrity on the recommendations of friends who have sailed on other ships and for this particular itinerary (which was excellent). The ship shows it's age, from talking to both other passengers and crew members we are under the impression it it is due to be sold in the near future which may explain the situation but does not compensate for it. GOOD POINTS All the staff members we came into contact with were polite, chatty and efficient (but see below). Celebrity select dining for evening meals was generally well catered for and is a good idea - if you wish to be alone, that's fine but if you wish to share with others you meet a wide variety of people. This particular itinerary was generally good and there was sufficient time in each port. The port tours we tried were generally efficiently handled although there needs to be some training for the guides - on this particular itinerary they seemed to assume all the people on the tour were American/Canadian but us Brits and others had never heard of a lot of the "famous" names/places mentioned! Embarkation/disembarkation is generally efficiently handled although on this cruise a substantial proportion of passengers were either elderly or infirm (or both!) and this should be catered for sympathetically whilst not conflicting with the requirements of more able passengers. NEEDS IMPROVEMENT We said above that all the staff members we came into contact with were polite, chatty and efficient but in many places they are inefficiently deployed, at breakfast for example there were often three staff crammed in frying eggs but nobody to serve the dishes at the back, the glass screens are so low the passengers cannot reach underneath. This ship is showing signs of age but this is not taken into account in the price of the cruise. Nothing was tatty or dirty, everything just shows heavy use to to age. The dinner menu needs more varied choices, particularly for dessert where there are half a dozen stock options and only two new ones each night. The buffet lunch in Oceanview had many of the same dishes every single day with only a few variations. At breakfast there were several stations for cooked food but only one for things like pancakes/french toast/cereal. The food was not always sufficiently hot. On a couple of occasions items like mushrooms and fried bread were completely cold. Empty tables were sometimes not cleared for 10/15 minutes, in the pool area sometimes not at all. The table service in the Cafe al Bacio, Rendezvous Lounge and the Martini Bar was very good but it seems as if all the staff were there; table service was virtually non-existent in the theatre and Revelations lounge. There was either a long queue for drinks or a 20-minute wait. I expect to get what I pay for with a premium package Ditto for the pool area, on a few occasions the pool bar was closed but there was still very little visible service. All in all we enjoyed ourselves but did not feel this cruise lived up to expectations and most certainly does nothing for Celebrity's reputation. Read Less
1 Helpful Vote
Sail Date: October 2015
We did the Solstice in the Mediterranean and loved it. We just did this Southern Caribbean and hated it. Mostly due to the ship itself. The ports were quite great. The Pro's: Solid Ports of Call. (except Martinique. They ... Read More
We did the Solstice in the Mediterranean and loved it. We just did this Southern Caribbean and hated it. Mostly due to the ship itself. The ports were quite great. The Pro's: Solid Ports of Call. (except Martinique. They don't seem to know why we are there and have zero interest in tourism) Dominica is awesome St Kitts is well developed and beautiful Tortola was fun and had a great beach over at Jost Van Dyke St. Thomas is a pit so we just ferry over to St john. Always awesome there. The fine dining restaurant was great. NOrmandie. Best food on the ship. Blu service was very good. Food was pretty much same as main dining room though. Pasta Bar - Saving grace of the food on this boat Cons: OLD!!!! OLD!!! OLD!!! This ship needs to be retired. The balconies look like the floor is growing coral already. Really gross. The Cabin steward. We saw him when we got on the boat, then again when we were getting off. That's about it. Aqua Class - The entire group agreed there is no real purpose for this. The Spa and amenities had full use by the entire ship and most people we saw in there were not Aqua Class and just walked in. The Gym - It's just really bad and really small The Bar Staff - We could not have been bothering them more just with our presence. Drinks take forever to get and if you are on a prepaid drink package, they hit you up for extra tips! I felt like we were on Carnival. The Buffets - We went 2x, the food is just really really average. Good luck finding more than 1/4 of the buffet open at any 1x. The Burger bar - The line was often 30 people deep because the buffet was closed. You can have your burger any way you want it as long as its WELL DONE. The Entertainment - Horrible. A bad magician and an average comedian. We never went back. If you want to cruise for the entertainment and are under 70, skip it. Overall - This boat needs management BADLY. This is our 7th cruise and has really turned us off to Celebrity. We might go back to Princess or Royal because this was definitely a step down for us. Which was a bummer because we took some first time cruisers with us. Read Less
Sail Date: June 2015
This is our 3rd cruise with the Celebrity Summit and the second to Bermuda in the last 12 months. What a difference a year makes! The main problem was the decreasing quality of the food, from tasteless soups to hard meat (not to mention ... Read More
This is our 3rd cruise with the Celebrity Summit and the second to Bermuda in the last 12 months. What a difference a year makes! The main problem was the decreasing quality of the food, from tasteless soups to hard meat (not to mention microscopic appetizers) and too many of the out-of-the box ready to make-type cakes (the good old patisserie seen years ago is gone). Fruit is 90% water melon /melon with some token pieces of pineapple. It seems that the policy is to buy the cheapest possible ingredients and forget about taste or quality of the end-product. What a shame! (unfortunately we have noticed this trend in other lines as well). Maybe that the new exclusive restaurant for suite class passengers is the cause for the MDR to be of lesser quality like in the old times (first part of the 20th century) the restaurants for 2nd and 3rd class passengers?? The crew is still attentive and pleasant, but a decrease in personnel is also evident and some , especially the servers in the Oceanside cafe, were overworked. The Summit is still a nice ship with some need of maintenance here and there but in general terms ok for an older cruise ship. On sea days the pool area was overcrowded and the pools insufficient for the crowd. Embarkation and disembarkation are much better because of the new facilities at Port Liberty. Read Less
1 Helpful Vote
Sail Date: March 2015
This is not my first cruise. I have been cruising for 30 years and this is my 5th cruise on Celebrity. This was a disappointment. The lack of organization was the first disappointment. Boarding the boat was chaotic and without any ... Read More
This is not my first cruise. I have been cruising for 30 years and this is my 5th cruise on Celebrity. This was a disappointment. The lack of organization was the first disappointment. Boarding the boat was chaotic and without any 'specialness'. we were boarded like cattle. the boarding crew had no cheerfulness no welcoming, like 'get on the bus'. The room was clean and fine, the cabin steward, pleasant and efficient. The topside buffet was a chow line. Crushed, rushed and cold. their is no pride, the food was barely above bacteria temp. I'm surprised the there was no gastric calamity. lets go to the dining room, huge, confusing, and completely out of control. sometimes the wait for service was so slow that a neighbor table were finished and walking out while we were waiting for the entre. We ended up have 3 waiters, McSurly, McLazy. and 'hey a decent waiter'. So now lets talk about the QUALITY of the food, some good, some BAD, most unremarkable and the bad, I wouldn't serve it to my in-laws. Whoa, enough on the food, which used to be the hallmark of the line. Now the entertainment, some good, some bad, some wanted to be elsewhere. All forgettable! Shore excursions are designed for the first timers, overpriced and run of the mill. This boat needs need management, right from the top down. it's not the condition or the age of the vessel, it is the staff. Read Less
Sail Date: July 2013
After our first cruise on Celebrity Solstice we were sold on the cruise line. I guess our expectations were way too high. Celebrity Summit is an older ship which would have been no problem if it had just been clean. Our room was never ... Read More
After our first cruise on Celebrity Solstice we were sold on the cruise line. I guess our expectations were way too high. Celebrity Summit is an older ship which would have been no problem if it had just been clean. Our room was never cleaned adequately, there was a leak in our bathroom that was never fixed, amenites for "Aqua" class guests were non-existent. I guess if you want to call tea that was never changed out the entire trip, terrible appetizers in the afternoon (not enough for one person, much less two.) Our bed would not stay together. Every night there was at least a 2 inch space between the mattresses. Never had that problem before. Room service was very bad, one morning we never received our breakfast and the other time we ordered a grilled ceasar chicken salad and it came without the chicken. When we questioned our steward he said "Let me see the salad" I guess he did not beleive us so he wanted to see for himself. Disembarkation day I begin looking for the hair dryer and could not find it. I called the steward and he stated that he took it for inventory. I have never had this problem on any cruise. There was a feeling of distrust with the staff on this cruise. Staff was not attentive to our needs at all, in Oceanview Cafe and other areas. Staff were not friendly and it seemed the steward constantly just wanted us to get out of the room so they could get work done and get off. The best experience on the cruise was the restaurant "Blu" that Aqua class guests have access to. It was like being on a different planet when you entered that environment. We loved Bermuda.....and will go there again but not on Celebrity. This cruise part of this trip was a disappointment after being so satisfied the first time on this cruise line. Hopefully this will give some valuable info to fellow cruisers. Read Less
Sail Date: November 2010
The Celebrity line is becoming more and more Royal Caribean - it is no longer a 5 star + line the Summit dining room was terrible - The chef Jacque Van Stadennow make the menu for all the ships and it is horrible. Breakfast was a ... Read More
The Celebrity line is becoming more and more Royal Caribean - it is no longer a 5 star + line the Summit dining room was terrible - The chef Jacque Van Stadennow make the menu for all the ships and it is horrible. Breakfast was a nigtmare, unless you like eting Heinz Bake beans, powered eggs and fake sausage - everything is controlled portions and the attendants are not friendly - I ate watered down oatmeal for seven days and the coffee was bitter and way too strong - the buffet was the same every night, asian noodles and indian curry laiden food. The pasta was ok but the sauces were horrible - We sent more food back to the dining room kitchen than we ate - it amounted to a baked potatoe every night for dinner. my hiusband became so outraged one night when dessert was deliverd - it was suppose to be crepe suzette, but even the matrre D could not identify it - then my husband let loose and got pretty loud and then other people joined in - the next night the restaurant manager came to our table with antipaste and caprese salad and lot of lobsters - it did not make up for all the uncooked food, like chicken, scallops, pork and veal that was done so poorly, no taste and looked and tasted bad. the chef put frog legs in the potatoe soup, covered food in curry and saffron everynight and put rice under all the meat, every night. we miss the great meals that Chef Michael Roux created for Celebrity, This chef Van Standon is terrible.... The ship pool area is falling apart - tile is loose or off around the pool - hadrails are splintered and the doors are dirty The service food area at the pool is terrible - we had to wait 25 to 30 minutes to get a turkey burger. They were sarcastic and rude. The bar servers were nice and finally got attentive after three days aboard. Room steward was good Celebrity needs to correct alot of problems - if your goal was to become equal or less than Royal CAribean (your owner) you have achieved it. I was one of your best promoters, but now feel like a fool, I took 18 friends aboard the Summit and no one wants to go back again. Read Less
Sail Date: September 2010
My wife and I have just returned from a cruise on the Celebrity Summit. It was a cruise that we were anticipating being a wonderful experience, but were deeply disappointed by a number of failures to meet what I expected as basic ... Read More
My wife and I have just returned from a cruise on the Celebrity Summit. It was a cruise that we were anticipating being a wonderful experience, but were deeply disappointed by a number of failures to meet what I expected as basic requirements and standards. We were surprised to receive our Flight/Cruise documentation only 7 days before the start of our vacation, a photo copy of a document relevant to travel details only with no information regarding the cruise etc. Ownership of a computer and knowledge of how to browse a poorly structured web site was needed to access any other information, not a very good model for customer relations. Many of our fellow travellers had no knowledge of shore excursions etc. Our transit to the ship over a 2 day period was carried out with no contact with a Celebrity Representative, at the London Airport, Newark Airport, overnight hotel accommodation, until 10 mins before boarding the coach for transit to the pier and then only to notify the location of the coaches in the hotel grounds. What an ordeal for a number of people who had to be guided through Newark Airport by other passengers because they had no knowledge of their need to do it yourself policy. Members of the group we were booked with but travelled from Manchester Airport had no arrangements made for their transfer, and had to take a taxi paid for by themselves. On boarding the ship our luggage was delivered to our cabin at 17.30hrs, one case was completely saturated with water, the contents damp having been obviously left out in the rain. No apology or indication of concern. Our shore excursion at Bar Harbour, Coach Tour Arcadia Park, Cadillac Mountain, Rhienhart Pavilion was a total disaster. The trip was a non stop journey to the mountain summit, 10 min stop and a drive to the pavilion. When the tour guide was asked why there had been no stops at pre-designated places, her response 'my boss told me not to stop at any places but to make sure she arrived at the Pavilion by 11.30am. Upon arrival we were told there was no hurry to return to the pier and take as long as we wished. There were occasions when we found that certain provisions were not available particularly in the afternoon such as fruit, teabags, certain brands of drink, to be told that these items were no longer available, but remarkably reappeared days later, even on sea days. Also well known named wines listed on the dining room wine list were not available, Prior to the cruise we understood from the literature that because of our late evening flight back to the UK, BA184 18-30hrs. that the transfer to the airport would include an intermediate stop at a local hotel. This we took for granted given the sparse information given in our documentation. On receipt of our disembarkation papers we were astounded to find that we were scheduled for a direct transfer to the airport which would involve a 71/2 hr waiting time in the airport. Despite representation to the customer desk on board, we were told that nothing could be done to change this arrangement. The other members of our group booking were given this hotel facility. Of the 31 fellow UK travellers on our pre cruise flight, only 2 other people were transferred to the airport at this time. Why were we treated differently to our fellow travellers? Although most members of the crew in the public areas, bars, restaurants, staterooms etc, were kind pleasant and gave excellent service, the Officers were aloof , surly and avoided any form of communicative contact, just walking past you as if you did not exist. We were angry and disappointed at the whole package, pre cruise through to post cruise. This kind of treatment was not what we expected from a company that boasts of an exceptionally high standard of cruising. It fell far short of our anticipation and past experiences with other cruise operators, 6 in all. We will not be inclined to use the company in the future given this experience, and will also be reluctant to recommend any contacts to your cruises. Read Less
5 Helpful Votes
Sail Date: January 2019
Well, it was our first cruise to this part of the Caribbean and we picked as to the number of different islands during the cruise. We‘ve been on a number of other cruises before, several of those with Celebrity which is so far our ... Read More
Well, it was our first cruise to this part of the Caribbean and we picked as to the number of different islands during the cruise. We‘ve been on a number of other cruises before, several of those with Celebrity which is so far our favorite cruise line. Although we enjoyed the cruise, I have to say it does not fully met our expectations. The itinerary was interesting, the islands are beautiful but very poor, i would have expected that they benefit much more from all the Cruise ship tourists coming over the year. We knew upfront that the summit is an older ship and will undergo a major overhaul shortly after our cruise. Anyhow, we recently have been on the Millennium just as well short before going into dry-dock. The overall appearance of the Millennium was nicer, cleaner and better maintained than our impression from the Summit. Food (we mainly went to the main restaurant for the fixed seating) was good quality, although we do have the feeling that the overall quality of food on Celebrity shipps is slightly getting down. Disappointing was the variety of food, menu was pretty much the same as during our last cruise on Millenium last October. That combined with a not extensive selection each given evening does not support the feeling of getting your money worth. Instead with all „special events“ being promoted by the staff you get the feeling that the cruise line wants you to pay additionally if you like good quality. We went on several days to the spa cafe for breakfast or lunch, they have nice small (and more or less healthy) food, however it is disappointing that the menu seems to never change, so after some day you had everything and it becomes boring. Service in the main restaurant was as good as always. Staff is very friendly, attentive and professional. However, the Sommelier concept (which we love as ware wine lovers) does not work anymore, if the the Sommelier has to many table to serve. How can a Sommelier advise you if he is mostly in a rush? He still did his best and we got nice wines to drink. But here as well as for the food, wine menu could need more changes from one cruise to the other. Positively we noted that the beer selection increased and they had a decent number of different beers on board. Beside the good service in the main restaurant we noted that service level in the Cafe al Bacio and in some bars was not as good as used from Celebrity. In the bars we had the feeling of a lack of staff, in Cafe al Bacio staff was there but not really attentive and not always as friendly as we are used to from former Celebrity cruises. For the stateroom, we had the impression that the staff has to less time for each stateroom to keep it in real good shape. They probably increased the number of staterooms each person has to look after. We booked three excursions with Celebrity and two on our own. We liked the fact that the groups were not as big as on other cruises, however that is most likely just based on the fact that the busses on the islands are smaller (and older). Especially as the busses are older and not that comfortable is was disappointing, that on the cruise line excursions this busses were pretty full packed, where the privately book tours left some seats empty to make it a little bit more comfortable. And if you now expect that those privately book tours have been more expensive, just the opposite is true. Cruise line charges more for less comfort. Overall: I still like Celebrity, staff is (mostly) very friendly and attentive, although the cruise line have to make sure that there is enough staff available. We very much liked the room service, which comes (except for a short blackout period during the night) free of charge and we enjoyed having breakfast in the room, although the selection in balcony class was not that extensive. However it was sufficient for a short breakfast before going on excursions. We like the ample room in the public areas, we never had the feeling the ship is too crowded and we alsways found a quiet place to sit and relax. However, we don’t like that we get the impression of a continuing lowering of quality and a continuing increase of „add-ons“ sold for „a fee“ (which is mostly much more than justified by the added quality. I know that’s not only true for Celebrity and maybe not only for cruise-lines too. Seems that companies try to reduce more and more the base fares to attract customers which then find out that they have to pay more and more additionally to get the service which was advertised and which they thought they have bought. I hope that will change back to a fair and transparent pricing. Customers may be sometimes not really clever but on general not as dump as marketing specialists believe, especially not those with enough money to pay for quality. Read Less
7 Helpful Votes
Sail Date: January 2019
About us: My husband and I generally cruise once a year for 12-14 days. We’ve been on about 10 cruises. We are in our early 60’s. We don’t do water sports, drink or gamble so cannot comment on anything related to these activities. ... Read More
About us: My husband and I generally cruise once a year for 12-14 days. We’ve been on about 10 cruises. We are in our early 60’s. We don’t do water sports, drink or gamble so cannot comment on anything related to these activities. No, this is not due to religious beliefs. We’re just boring. Most Celebrity guests are 50 plus. The longer the cruise, the older the crowd. We left port a day late due to ship issues. That meant we lost a day in Aruba. I personally was just happy the ship did not break down in the middle of the ocean. The itinerary was changed numerous times, once before the actual cruise. We wouldn’t have known about this first change if our friends’ travel agent had not informed them. MUSTER STATION Our group had to stand the entire time - in lines, no less. Short people could not see the demonstrations. It was ridiculous and useless. Thank goodness we didn’t need to evacuate the ship. We would not have been prepared. THE SHIP This cruise ship is going to be refurbished. There is an outdoor movie theatre that plays movies all day but it’s unsheltered on the top deck and frequently windy. Rumour has it Summit is removing the library and replacing it with inside rooms. I think that would be a real shame. The library always had people in it, even though 80% of the books were missing. Greed to the detriment of people’s enjoyment is not a good thing. The library is a “must have” for me as my husband goes to bed early and I read in the library. I hope they brighten the ship up with a Caribbean colour scheme. Tones of brown is a colour scheme for a hotel, not a cruise ship. (Years ago I was on RC's Adventure of the Seas and it was the most beautiful ship I have been on - vibrant yellow-golds and blues with mosaics everywhere. It was refurbished afterwards. I hope they kept the colour scheme.) They also need WAY more lounge chairs on deck 4. You have a ship of 3,000+ people and less than 15 chairs on each side of Deck 4. THE FOOD We ate in the anytime dining room and Oceanview Cafe. We did not go to any specialty restaurants. I liked most of the food in the Oceanview. Some of the meals in the dining room were wonderful. Some were not. The chocolate desserts were TERRIBLE. I am a chocoholic and did not eat more than a bite of any chocolate cake because they were bitter. What a disappointment after the awesome desserts on Celebrity Silhouette. Note: We like the freedom of anytime dining. You get to choose when you eat. You get to sit with different people every evening versus the same people for the whole cruise. And you have the freedom to eat with new friends you meet on the ship. I bought the basic soda package. I was pressured to up-grade it repeatedly but didn’t cave in. They were frequently out of club soda but servers (one with persuasion) gave me Perrier instead. STAFF Most of the staff were very friendly. Our waiter, Wi, was fabulous. Our housekeeper, Yolanda, kept our room neat and tidy. Donovan was wasted as the hand sanitizer guy. He was wonderfully entertaining while encouraging people to clean their hands. He should have been at the ice cream station. They really needed someone upbeat, who loved their job, in that position. The person who works there is the first person you see entering the Oceanview Cafe. That person sets the tone, and needs to be friendly and welcoming. STORES ON THE SHIP I personally would like more variety, not just clothes, jewellery, etc. A variety store with paperbacks, magazines, etc. would be a welcome addition. I prefer to spend my money at individually owned shops and kiosks on the islands to support the islanders. INTERNET This is a total rip-off. Save your money and use the internet at the ports. Most places have free internet if you buy something; even a soda will do. SHOWS IN THE THEATRE The entertainment was hit or miss. Pete Matthews was a hilarious juggler. I give him an 11/10. Chad Chesmark was billed as a magician, but he was mainly a comedian. I give him an 7.5/10. Uptown was an amazing band that got the audience really involved, a 10/10. “All McCartney Live” was a great show as well, 9/10. My husband saw Jeff Nease. I had a bad cough so I didn’t go. He gives him a 7/10. We did not enjoy the ship’s singers and dancers and only went to one show in its entirety, but the ship’s orchestra was excellent. The remaining performers were a 6/10 in my opinion. While wandering the ship I’d come across some good bands playing in a various venues. And there were a few Karaoke singers that could have gone professional. SHIP SEA DAYS I was not impressed with the Cruise Director, Rick. Activities on the ship were few and far between. I cannot understand why they do not take advantage of all the knowledge of their guests, many of whom could give lectures on interesting experiences, jobs, hobbies, etc. They could have a sign up sheet and designate a small venue for that purpose. The ship could state these speakers are unvetted so they are not responsible for the content of the lectures. If you don’t like it, you can leave. There were no craft activities, educational or hobby courses; just lectures about the islands, shopping or ship amenities to my knowledge. ISLANDS Regarding the following comments about shopping: I rarely spend more than $50 on any one item anywhere. So when I comment on shopping I am not referring to the abundant expensive chain jewellery stores that are everywhere. My husband and I generally just walk around the islands as we’ve taken tours already. We love SAN JUAN. The forts are fascinating. (If you only have time for one, do the bigger one.) The shopping is great. There are lots of restaurants. (We love a locals’ restaurant called Cafe Manolin at 251 San Justo. It is about a block away from my favourite store that has local jewellery, art and gifts called Puerto Rican Art and Crafts at 204 Fortaleza St.) Note: Next time our return flight leaves late, I will book an excursion with the ship that tours San Juan and then goes to the airport. Sitting in the airport all day was a waste of a lovely day. BONAIRE has lots of shops and great beaches. There is a store that sells local jewellery called Elements. (Bonaire is tiny so you can find it.) ARUBA also has great beaches. (No, I can’t be specific because we don’t go to them.) If you try to take the tram you must stay at the front near the tracks because there’s NO formal line and people crowd in front of you to get on the tram. We missed two trams and gave up. We took a tour on CURACAO with one of the many tour guides vying for our business. (As long as you take a tour that gets you back well before the ship leaves you should be fine with an island tour company. Some of our best tours have been non-ship excursions.) Curacao has the oldest synagogue in the Western Hemisphere. It has a dirt floor and is quite interesting. If you like history, it’s a must see. You can walk there from the ship. Curacoa also has a long bridge that rotates, which is quite neat. All the Dutch islands are lovely and, compared to other Caribbean islands, well-to-do. They are safe so you can have an enjoyable day just walking around the town. ST. CROIX basically has nothing but a beach right by the ship. There are a few kiosks. You can take an island bus to Frederiksted (which is a bigger city) for next to nothing or pay a lot more for a taxi. The taxi drivers lied to us about the bus and said it didn’t go there. Ask a local for bus information. We did not end up going to Frederiksted. I’m a children’s author and did an author visit at a local school instead. ANTIGUA’s infrastructure is very poorly maintained. It does have a new library with free wi-fi. There is also an impressive Anglican church under reconstruction with centuries old graves, and a museum of the island’s history, all within walking distance from the ship. However, if you have mobility issues note that the sidewalks are horrible. In ST. KITTS we took a private tour with Quincy. He was a really good tour guide. We have taken two previous tours with Beulah Mills (www.tourstkittsandnevis.com) without pre-booking. She was not working the day we were in St. Kitts. She is awesome. St. Kitts is a very poor island. Do NOT take a picture with the monkeys as they are stolen from the wild and do not appear to be well treated. ST. THOMAS is my favourite island because of the shops. My favourite store sells adorable hand-painted outfits that I buy for my grandchildren. (Sorry, I can’t remember the store’s name but it’s on a street with no traffic. There’s a bench in front of it.) My husband liked the historical ambience of PONCE. I was not feeling well and did not get off the ship so I can’t give an opinion. PLEASE ENSURE ANY EXCURSIONS YOU TAKE ARE ANIMAL FRIENDLY AND DO NOT SUPPORT CAPTURING ANIMALS FROM THE WILD. Read Less
1 Helpful Vote
Sail Date: August 2018
Wanted to return to Bermuda, avoid air travel and the exorbitant hotel and restaurant prices. Cruising from Bayone, NJ just a car ride away. We opted for Concierge class cabin, had a great veranda but at first thought the cabin a little ... Read More
Wanted to return to Bermuda, avoid air travel and the exorbitant hotel and restaurant prices. Cruising from Bayone, NJ just a car ride away. We opted for Concierge class cabin, had a great veranda but at first thought the cabin a little small, unrealistic expectations, but was comfortable and well taken care of. The Summit is due for a multi million dollar overhall but the negative reviews about how dirty and neglected the ship is we're not at all true. The common areas are very attractive and comfortable. One of the advertised perks of Concierge was priority dinning reservations. Not true! When unable to get the time we wanted, we were on any time dinning, asked the concierge for help to no avail. Basically said the restaurant makes the rules. Also the quality of food in main dining was ordinary at best. Having sailed on Holland America many times we found their regular dining room excellent, much better than Celebrity. Also the alternate restaurants were overpriced, $45 per person for the Tuscan Grill and extra for a cappichino. The Ocean Grill had many options and there was a back grill where they prepared fresh grilled salmon, chicken, stake, and pork chops, as well as panini. If you timed it right no long lines and fresh hot food. Overall the buffet area was well run and the food quite good with a large variety to choose from. The service in all areas was excellent. Bermuda has excellent public transportation and welcomes cab sharing which makes it affordable so we went sightseeing and to the beaches on our own. We did use ship excursions for snorkeling and sailing and both trips were lots of fun. Read Less
1 Helpful Vote
Sail Date: June 2018
I chose this cruise because of the ports visited. We were Concierge class and the room seemed small compared to other ships. Embarkation seemed smooth. The food was mediocre . The specialty restaurants were better however I think the ... Read More
I chose this cruise because of the ports visited. We were Concierge class and the room seemed small compared to other ships. Embarkation seemed smooth. The food was mediocre . The specialty restaurants were better however I think the price was a little high.($45 p. person) The service in the dining room was good and also the room steward was good. The refrigerator in our room did not work and we had meds that needed to be kept cold. They brought a portable refrigerator that did not work and they finally brought another that finally worked. (After a few days) The ship is OLD and I would not recommend it. Ports were good! We saw a lot and the people on the tenders were helpful. The ship is rusty and old. Balcony was okay and very private. We liked the overhang that kept us from the sun and being baked. Read Less
2 Helpful Votes
Sail Date: May 2018
Have been on this cruise three years in a row. Liked the idea of not having to fly and overall reputation of Celebrity. This time it seemed like everything was a day late, and a dollar short. Disembarkation was a mess with only 3 Customs ... Read More
Have been on this cruise three years in a row. Liked the idea of not having to fly and overall reputation of Celebrity. This time it seemed like everything was a day late, and a dollar short. Disembarkation was a mess with only 3 Customs Officers. Booked table for 2 a year ago and this was on our cruise documents. Tried to seat us with strangers. Out of 3 years cruising with them, they messed up seating two years. Tuscan Grille was entirely too noisy with a table of 15 in earshot being very loud. The management did nothing to tell them to keep it down. We might as well been eating in a diner. Beauty Salon help tried to push hair spray for $37 for sale. Then a couple days later call you to see if you wanted another visit. How tacky. Sorry, but, this is no way to treat clients. I have been on many cruises and this definitely is a turnoff. Staff onboard in dining room and cabin steward were superb. They did an excellent job. Read Less
4 Helpful Votes
Sail Date: February 2018
Let me start out by saying that this cruise was our 5th. We have done 2 Norwegians and previously we have been on Celebrity Silhouette and Reflection. After some serious research we have decided to remain loyal to Celebrity as they seem to ... Read More
Let me start out by saying that this cruise was our 5th. We have done 2 Norwegians and previously we have been on Celebrity Silhouette and Reflection. After some serious research we have decided to remain loyal to Celebrity as they seem to suit our life style. We like good food, exciting cocktails, fantastic service and an older more refined crowd that still likes to enjoy themselves. We chose Summit this year because of the Caribbean itinerary. We want to go to places that we have not yet been which starts to get a little difficult after having been on 5 cruises. Summit is an older, smaller ship than those we have sailed on in the past however, reviews were good and a smaller ship can be a more intimate experience they stated. We opted for the Aqua Class having done Concierge class on past Celebrity Cruises. In a nutshell, it was explained to me by Celebrity Aqua Class generally includes all the amenities of Concierge Class plus additional perks such as access to exclusive Blu restaurant and the Persian Gardens Spa. The boarding process was painless and stream lined. One of the first things I noticed once on board was the age of the ship. Although maintained well one could not help but notice the rust that is inevitable when saltwater comes in contact with steel. Having never sailed on an older ship one could not help but feel a little sad to see what was once been a grand lady of the seas starting to show her age. Not a deal breaker but lesson learned. After taking a walkabout the ship we were ready for some lunch. Upon arriving at the main dining room we were informed that the lunch this day was only for Concierge Class. Whoo, Whoo, Whoo, stop the clock. We're Aqua Class. Aqua Class is higher on the food chain than Concierge and Blu is not open for lunch. Where are we to eat? Well, where else...the buffet. People cruise for many reasons. Some people cruise for the all you can eat buffet. We're not one of them. If you've never been to the buffet on a cruise ship it’s a feeding frenzy. I don't want to come off as an elitist, I’m not, it’s just that we are more quality than quantity although we have been known to enjoy the buffet for breakfast and coffee on port days before an excursion. OK, not a deal breaker just another lesson learned. Blu was nice with amazing service. The staff were attentive, remembered our names, preferences and always seated us quickly. The food was what I would consider average. After several nights we started comparing the Blu menu to the Main dining room menu. This night we liked what was being served in the main dining room so we decided to eat there. It’s a different experience. Blu is small and intimate. The main dining room is grander with its 2 story ceiling to floor windows, grand stair case and is more akin to the tradition of cruise ship sailing from days gone by. “Table for 2 please.” “What’s that? Were Aqua Class and we have to eat in Blu?” “But we don’t care for the menu in Blu tonight. I’m sorry sir but you must eat at Blu”. And before we could say a word the hostess was on the phone with the matra de at Blu explaining to him that 2 of his diners had gone rogue and were currently off the reservation, no pun intended. We returned to Blu where our matra de was waiting for use. He seemed genuinely disappointed in us. We told him that we love Blu, it’s just that this night we decided to go for a change. Would it be possible to order off the Main Dining room menu? After all both restaurants share a common kitchen. We were told that this would be nearly impossible and would take forever. Do you see where I’m going with this? Perhaps we are just not Aqua Class people. Perhaps, just perhaps were are Concierge people. After it was all said and done we were able to get the meals from the main dining room in Blu but not without feeling a little like pains in the ass. OK, I have yet to have a bad day on a cruise ship and these turn of events were far from doing so. It’s like going to a restaurant and ordering wrong. There is nothing wrong with the meal. I just didn’t care for it. Getting back to the age of the ship. Did I mention that it was starting to show her age? She was. And along with that it seemed that a lot of things were not working as they should. No deal breakers but accumulatively it started to become a Nuisance. Let me give you a couple of examples. Our refrigerator in our room didn’t work, no problem they replaced it however the new one never really got to temp. My card would not work in the door to our cabin. It would work for a while and then it would just stop. I literally had to have it changed 4 times. The door to the balcony would not stay open in high seas. I would put the deck chair in the door way to keep it open while we slept. The bottom of the shower door did not make a good seal and the bathroom floor would fill up with water during showers. We did the best we could until the seal completely fell off. I told our cabin steward about this and told him that I would leave the seal in the sink. The remote for the TV did not work and had to be replaced. When we had returned to our cabin it still had not been repaired. One night we stopped into the wine cellar for a happy hour. My wife had 2 glasses of Sauvignon Blanc, her go to drink and I had a Monkey Shoulders Scotch. Keep in mind I am not a Scotch drinker I ordered it because I like the name. The next morning we saw a charge on our account for $70.00. When I enquired about the charge I was told it was for 2 glass of wine and a glass of scotch. Whoo, Whoo, Whoo, stop the clock. I have the Premium Drink package. Did I mention that I was Aqua Class.? Shouldn’t your bartender give you a head up if you are ordering something out of your package? Shouldn’t you have to sign something if you are ordering out of package? I was pretty sure I did not sign anything and I told the Guest Relations Rep that if I did I would own it but I don’t think I did. And to add insult to injury I would have enjoyed the scotch a hell of a lot more had I know what I was paying for it. In the end they voided the charge. Anyhow I’m rambling. Despite this less than stellar review I still love Celebrity and I have already booked my next cruse on The Equinox in Jan 2019. I still feel that Celebrity is a great value and will continue to cruise with them. Hope this is helpful. More to follow....................... Read Less
Sail Date: December 2017
Been several years since I’ve cruised on one of the floating hotels and now I remember why I gave up on them. Too crowded, too many lines, subpar entertainment, someone always trying to sell something, mediocre food. Very unfriendly ... Read More
Been several years since I’ve cruised on one of the floating hotels and now I remember why I gave up on them. Too crowded, too many lines, subpar entertainment, someone always trying to sell something, mediocre food. Very unfriendly dealers who tried to keep the game going fast, so fast I wasn’t able to get my bets in sometimes and I’m not a novice gambler. On the positive side dining room waiter, Suki, made dining a pleasure in spite of the foods . Room steward was always nearby when needed but never in the way. I’m headed back to the yachts with 200 to 300 guests. Embartion and debarking was long and unorganized. Embarking clerk needs training, had to ask others for help. We were conserig guest and were supposed to be escorted on the ship with a tour and shown to the dining room for lunch. Our name was not on the list but we gphad the correct sailing card. They just seemed very unorganized. Read Less
2 Helpful Votes
Sail Date: September 2017
I chose this cruise for the itinerary, New England and Canada, which I enjoyed. I also chose Aqua Class on recommendations from friends who enjoyed the Blu restaurant and the Spa. Well the balcony cabins are exactly the same as any ... Read More
I chose this cruise for the itinerary, New England and Canada, which I enjoyed. I also chose Aqua Class on recommendations from friends who enjoyed the Blu restaurant and the Spa. Well the balcony cabins are exactly the same as any other balcony cabin and they are located just under the pool and Lido deck which became very noisy at times. The Blu restaurant was nothing special. I actually ordered off the main dining room menu several times. I was expecting more diverse choices. The extra spa facilities included the sauna and what they call the Persian Garden which is nothing more heated benches and aromatherapy. I was expecting a Jacuzzi. The ship is old and the noise level in the cabins is bad. Slamming doors day and night. I feel like I got robed. I could have saved a lot of money by just being in a regular balcony. I will never take Aqua class again. Read Less
7 Helpful Votes
Sail Date: September 2017
We chose this cruise to see New England and we enjoyed the ports very much. Captain Alex is a joy. Every day he gave a Quote of the Day and other charming comments.... WAY TO GO, Captain Alex! Cabin is tiny in the least expensive ... Read More
We chose this cruise to see New England and we enjoyed the ports very much. Captain Alex is a joy. Every day he gave a Quote of the Day and other charming comments.... WAY TO GO, Captain Alex! Cabin is tiny in the least expensive category but seemed very clean. I now always seem to cough for WEEKS, after cruising. Don't know if germs are spread in the air conditioning. If it is, better filters must be used. The theater shows had an abundance of theatrical smoke. After a few days many passengers were also coughing. This smoke supposedly is an irritant to some people. Shows were enjoyable...especially Antonio Salci, a very talented pianist! There were two very good nature speakers. Food was salty; especially soups. Some soups were too full of corn starch and flavor was lost. Some people paid extra in the restaurants on board and like the food very much. I think this better food should be standard for everybody. The buffet is a choice which goes much faster than your assigned dining time and there are many choices but one cannot order salt free dishes, unless you have it made at the Asian station in a WOK. There are lots of seniors on non holiday two week cruises. Read Less
13 Helpful Votes
Sail Date: May 2017
Our first Celebrity cruise. We have been on 25 cruises now With Royal Caribbean, NCL, Hal, but mostly with Carnival. Embarkation went really fast. Arrived at Cape Liberty port just before 1p.m., dropped the bags, parked and was on board ... Read More
Our first Celebrity cruise. We have been on 25 cruises now With Royal Caribbean, NCL, Hal, but mostly with Carnival. Embarkation went really fast. Arrived at Cape Liberty port just before 1p.m., dropped the bags, parked and was on board in about 20 min. No lines anywhere. Once onboard the cabins were ready, so we were able to drop off our carry on and headed for some lunch. Cabin was fine, a 3rd deck accessible cabin, 3018. Near the front near the elevators, no issues with noise. Cabin steward was somewhat lazy, is all I can think. My wife (because she is not well) has to sleep a significant amount of time. I think he was using this as an excuse to not make up our cabin. Even when we were out of the cabin he would just slip the bulletin under the door and not tidy up. He did up the cabin maybe 3 times during the cruise (not including the embarkation or debarkation day). The thing is we just didn't care. It didn't affect our cruise, it just left a poor impression. We have never seen this sort of thing before. I am not giving him a very good rating on the survey. I have read many comments on the Celebrity threads where people are trying to suggest that X is a cut above, well it isn't always the case. Dining was a bit of a nuisance as well. An early fixed dining time was not available. So when we went on the first evening we were given a pager. It took a little over half an hour to be seated. This doesn't work well for us. They did advise us that we could make reservations. I thought that making reservations for an anytime dining system was redundant, but we didn't have a choice without having to possibly wait every night. So when I asked for the next night, I was told the earliest available time was 8:30 p.m. What I finally understood after asking, was that they would book reservations from 5 p.m. to 5:45 p.m. then they would reserve for times after 8:30 p.m. So you could arrive at 6 p.m.(or later) but if the reservations have filled the restaurant, you would be out of luck. By the way, I did ask about getting an early seating assignment, but there was a wait list for that (no surprise). No problem booking the day before, you would be able to book 5:45. So every morning (they wouldn't allow reservations more than a day in advance) if you call, you would be able to get a 5p.m.,5:15 p.m., 5:30 p.m., or 5:45 p.m. Sounds somewhat like fixed dining to me, the drawback would being that you are required to call every day, the benefit would be that if you couldn't make it at your reserved time, you could arrive at anytime, but would likely have to wait, unless it was after 8:30 p.m. So, not a big deal, just something you might want to know. I imagine if you were on an European sailing where people are more likely to dine later this wouldn't be an issue. The food itself...I know very subjective. I am sorry, I wasn't impressed. It is only the fault of people who praised the cuisine on the Celebrity threads, making it sound like we might be enjoying better choices and taste sensations. Everything was good, but both in the MDR and in the buffet areas, there was nothing that stood out as special, I would say that on the whole,the food preparation, presentation and choices are better on both HAL, and Carnival. I do have to say that I was disappointed with the desert (pastry) choices.There were a number of options that I did feel were better, such as the grill where they would prepare a steak, chicken, pork chops, or fish fillets for you. I did really like their pizza, but I am to cruising to eat a pizza. They had a nice selection of ice cream and cookies, as well as a great selection of teas. The coffee was as bad as any other cruise line. Nice pools and hot tubs available. At busy times there was some chair hogging, but we were always able to find some chairs. The ship was laid out nicely, nice bars and lounges. Store selections were OK, about what you would find on most ships, (including the ominous Park West sales teams). Casino was nice, a bit crowded but had a good selection of table games as well as slots. I am not sure if I understood right but you need cash to play the slots, you can't draw from your account. Put your card in, put your card in, when you are done you get a printed chit like a land based casino. I didn't pay much attention, but it looked like if you wanted to charge your account for funds they were charging 5%, and it looked like you couldn't use your OBC for this purpose. Someone on the Celebrity threads also made the comments about how they don't make too many "announcements" like some other cruise lines. Well what I didn't think of until it happened, those other cruise lines that do make those announcements don't pipe them into the cabins unless they are urgent. I don't know if this is the case on all the ships but it was on the Summit. Wonderful captain Kate liked making her announcements at 10 a.m. immediately followed by the cruise director who would give a rough rundown of the days activities in case you forgot to read them already. Now, a lot of people would think that 10 a.m. isn't too early, but when you have a time change where that 10 a.m. is more like 9 a.m., it is very nice that our captain is up and about, but there is no need to disturb the guests for an announcement that is not even time sensitive. Please, these announcements do not need to be piped into the cabins unless there is an emergency. Entertainment, was varied and good compared to what we have experienced in the past. Some entertainers might not be for everyone's tastes, but there was something for everyone. Bermuda...this was our 3rd. time to this beautiful island and it was a great visit this time as well. The Bermuda threads will give you all the information you would need. Online searches will also show you the many choices you have for activities on the island, as well as shopping and dining. Finally...debarkation. Went pretty well for us...right on time (we were # 6 tags and started getting off the ship at 9 a.m.. I did notice a lot of people doing self debarkation. The area they were waiting wasn't large enough to accommodate all the people. One thing that seemed a little different for us was that the regular dining venues stopped serving food at 8 a.m. So you really get moving early, if you wanted breakfast. Read Less
3 Helpful Votes
Sail Date: September 2016
Ship is not so big as modern ships. However, it has quite a lot of rust. Its only and very only for englishspeaking people. So nobody could understandable explain the difference from the persian garden and spa and explain their different ... Read More
Ship is not so big as modern ships. However, it has quite a lot of rust. Its only and very only for englishspeaking people. So nobody could understandable explain the difference from the persian garden and spa and explain their different use! Separate saunas in the locker-rooms for men and women are ridiculous. Prices in Shops and Photography are too expensive. Jewelry and watches are not worth their reduced price. Unfortunately we bought some bracelets and even the shutters worn. No chance now to reclaim it and convert. Staff mostly friendly but even not willing and able to speak other than english. Waiter in buffet-restaurant are rare to find. Every time I ordered a sherry , they brought me a port or cherry-liqueur. Nowhere were really not what it would cost the food in the specialty - restaurants . It showed only afterwards on the bill. The destinanions were very beautiful and unique. Made some excursions as to waterfalls in Quebec, but time was to short to climb the hill to make more photographs. Read Less
12 Helpful Votes
Sail Date: July 2016
Background on us; we are a early 30's married couple traveling with no children. We are from the south and we flew to NYC to get to this ship. Our normal summer vacation is a few days at an all inclusive resort, although we've ... Read More
Background on us; we are a early 30's married couple traveling with no children. We are from the south and we flew to NYC to get to this ship. Our normal summer vacation is a few days at an all inclusive resort, although we've both been on 1 cruise each before so that's what we are comparing it to. The long and short of it is if you want a relatively inexpensive way to get to Bermuda, this is it. Bermuda was amazing and we had a blast once on shore. Overall, we felt this cruise was okay, with the main complaints being breakfast and lunch food, and the bar service. Of the five stars, 1 star was taken for breakfast and lunch, and the other star for service. Service Compared to other trips we've taken (all inclusive type places), service was sub-par. Bar staff seemed grumpy, those at the martini bar seemed snooty if you didn't have the premium package. The staff at the rendezvous lounge was the exception, they were always nice and cheerful. I don't know if it's due to the automatic tipping thing or not, but my perception is that I would do my own tips in the hope that it would get them happier for our business. Room steward (I think his name was Vancy?) was awesome - always around, always smiling and asking if we needed anything. That dude needs a raise. The ship was always clean, and the staff did a good job maintaining. Dinner service was hit or miss. Lenworth and Reynaldo were excellent. Celebrity does this thing where you have 3 waiters - main waiter, assistant waiter and a sommelier. I would rather just have one waiter as the service felt not overly attentive, somewhat cold or aloof and not overly helpful. Food Breakfast and lunch had little variety and we felt bored of the buffet - dinner was usually good quality. Breakfast never changed - it was the same exact thing every day. And no biscuits and gravy! Lunch only changed a little, not a whole lot of variety and we welcomed the chance to go onshore to Bermuda to spend $50 on lunch. On sea days, the buffet was extremely crowded, and long lines were everywhere, with tables occasionally hard to find. It felt chaotic at times, and some places you had to get a staff member to serve you the food, which took additional time. This could be eliminated, if it can be scooped up or grabbed just let people get it themselves...caused bottlenecks in the lines. If breakfast and lunch were improved, I would give this cruise 4 stars. Dinner was good quality and we never had to wait more than 30 minutes for a table. Cabin and ship Cabin was nice and large enough, although the bathroom needed some updating. Others say the ship felt old, I did not think so. No issues, everything was clean, again the room stewards were great. Pool area was always extremely crowded and we had issues finding chairs in the middle of the day. Entertainment Entertainment director and managers were awesome - very funny. Eddy, Luigi and Oscar were our three favorite people on the ship. Eddy was extremely entertaining and funny but looks like he needs some sleep. I think he's way overworked - Eddy, if you read this, please go take a nap. The "game shows" were always entertaining and a favorite for us. Comedians were clean (a plus), first guy was very funny but we didn't care for the second. Musicians are very talented (Pete Henry and Jim Beam Band especially) but the music for some of the bands got VERY repetitive - I swear I heard the same 3 songs at least 5 times each in seven days. We're not big show people but we did attend a bunch of them, we thought the imagic show lacked wow factor - I'd rather see a traditional magician. Perhaps I'm weird but I'd like to see motivational or educational entertainers thrown in the mix. People Cruise is geared towards older couples from the northeast. We were one of the only southerners on the cruise, which was ok but seemed a little different for us (just regional culture differences). Everyone was fairly friendly and we did meet some nice people. A few suggestions: Why is there a real library on board this ship? Takes up like 2 or 3 decks and is a waste of space. Condense it to one room with a bunch of ipads people can rent with ibooks and convert the rest of the space to something useful for everyone. I would like some variety in the music - I heard no country music, jazz or blues, and only a little classic rock (thank you Pete Henry for yours). The bands are very talented but would like more variety. Update the bathrooms in the ship Change breakfast and lunch to different themes every day. Breakfast - no biscuits and gravy?? Lunch had some variety but not a whole lot, mostly the same stuff every day. It would be nice to have water stations around the ship instead of having to go wait at the bar for a bottle of water. Read Less
1 Helpful Vote
Sail Date: May 2016
Based on the great experience with Celebrity Summit last October to Canada, we booked a back- to- back cruise to Bermuda this May. It was my husband's 75th Birthday and so we treated ourselves to a balcony cabin. The Summit was in ... Read More
Based on the great experience with Celebrity Summit last October to Canada, we booked a back- to- back cruise to Bermuda this May. It was my husband's 75th Birthday and so we treated ourselves to a balcony cabin. The Summit was in for refurbishment in March 2016 and the Solarium was to be renewed. Unfortunately, we met up with several disappointments with our accommodations and the ship. It took until Friday of the first week of our cruise for them to replace the rollers on the extremely stiff sliding door to the balcony in our cabin, however, the balcony itself was never swept clean and the broken hinge on our closet door was never fixed - I got tired of asking... From the second day of our cruise I showed an officer the unclean condition of the steps leading down into the thassotherapy pool and told him the last step had a slimy feel - repeated visits to Guest Relations desk did generate two phone calls saying they were working on it, but I saw no change! Streaks of rust were coming down from the vent on the wall opposite the pool... I wish I had had an iPhone to take pictures of it, but I didn't. Major changes were made to the Delightful Bistro on 5...no more special daily entries. however, we did have lunch there and the wonderful service and quality of the food we ordered was such that we still ate there 5 more times. I hope it isn't true, but I later heard that it is going to be replaced with a Sushi Bar. Celebrity is now fitted out for 1st, 2nd & 3rd class exclusively which gives a down feeling to the cruise. Loyalty rewards is a great concept, but "after thought" class distinction is not. The Normandie is gone and replaced by the Tuscan Grille which is like an Olive Garden restaurant chain. So many trips on Chandris & Celebrity - we've booked our next cruise on Holland America... Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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