This cruise has been a total and complete disaster. We are currently on the Celebrity Summit. We got on the ship and should have gone w our gut feeling to turn around and get off. It has been the worst vacation we have ever had! Our room was dirty and disgusting upon arrival. We tried to get off in Key West but due to the Jones Act we would have been charged around $4k to get off. We sucked it up ...
This was the worst cruise we’ve ever been on. Food was awful and inedible. Absolutely horrible with no flavor. There wasn’t even a dessert that was good. I don’t know how you mess up cake. It was like eating a pile of sand. The apples in the apple tart tasted like chemicals. I hardly ate anything all week. Only one restaurant that’s included.
Our bathroom had a constant puddle on the floor ...
While this is not my first Celebrity Cruise, or even first time on the Summit. This has by far been the worst experience. Have been charged multiple times for the same items that I have had to spend time disputing. Our room has 6 outlets and 3 dont work in any way, the 3 that are out are bedside outlets. Have had 1/2 of our food orders incorrect with no offer of replacement. While since going on ...
My wife and I have been loyal Celebrity cruisers for many years now, going on 6-7-8 (?) different cruises. We always felt that Celebrity knew, understood, and tended to their older-demographic customer base---till now. We were very much looking forward to this, our first post-pandemic cruise, but as it turned out, not as much as we looked forward to the cruise ending!
Let me ‘bullet-point’ the ...
My family upgraded to the premium package; unfortunately, nothing was available. Premium orange juice, Evian water, and Arizona Ice Tea were not available the entire cruise. Aqua Panna was available during dinner, (01 bottle) but unavailable during our stay. At one point in time the private bar advised me that area where this water was stored was closed.
My son is a special needs adult ...
My husband and I were on Summit, the same itinerary, on Oct 2021 and loved it so much that we booked this cruise on the spot for the whole family. This was cruise #12 on Celebrity and cruise #42 overall for us. We've been cruising for 30 years, and this for sure was the worst Celebrity cruise ever. The 10/21 and 12/22 cruises were as different as DAY and NIGHT! I would say that Celebrity hit ...
I just went on a Celebrity Summit cruise and the bathroom had a really smelly sewage smell. We were shown several rooms that also had that same smell. The room attendant said that the pipes needed to be fixed. I also experienced the same smell in one of the whirlpools. The food in the buffet made me really sick, maybe that’s because the chefs do not wear any gloves when they prepare the food. I ...
First, the thermostat in our room never worked and was “repaired” 3 times. But food was the real problem. The cafeteria food was universally greasy, except personal omelets by Don Hyndryx. The restaurant was unable to serve the meager choices on its own menu. I ordered roasted pork loin and was served ham, and salad Nicoise with “French onion Dijon” dressing was served with the usual choices ...
My wife and I were recently taken on our first cruise. It was a gift from our children. You can only imagine the excitement that built over the four months of planning, which cruise line, what foods, the drinks, I work from home and must have full time dependable internet, clothes, how much luggage. The list goes on and on.
Just like in real life, all dreams must come to an end. This one ...
Cruised on the Celebrity Summit 14 months ago. It was a very good experience. I do not know what has happened but, if this one was our first cruise. We would never have cruised again. Easter weekend, 2018, this was our 60th cruise. Not with Celebrity. We are priority and it might as well been our first boarding. Entered the building a few min. after 12 noon. No priority line when you walk in. You ...