Sail Date: June 2018
Mostly verything was A1....excellent. No big complaints at all except noisy cabin (see below) and inadequate slow tendering at New Port..not enough boats used. People were enraged as they were missing pre booked private excursions. ... Read More
Mostly verything was A1....excellent. No big complaints at all except noisy cabin (see below) and inadequate slow tendering at New Port..not enough boats used. People were enraged as they were missing pre booked private excursions. Excuses were made about speed restrictions in the harbour as if this was something new ! More imagination required for excuses.by request. The food experience was excellent, maybe because we had just finished an MSC Sinfonia Africa cruise which was just terrible so the comparison restored my faith in cruise holidays. We did ask for a large shared table as we think engaging with other cruisers is part of the experience but the first night we were stuck on a table for 2 in a corner with nobody at all even beside us. Not good. We were moved to a large table. This turned out to be unoccupied with occasional transient diners joining us some nights. This was a disappointment. If you are going to be on your own it's better on a table for 2 than on a 'losers table' The on-board newspapers only arrived at 1000..a bit late. Celebrity prides itself on its wine list but at what a price ! Some average economic 'house wines' would suit the 'average' cruiser better and possibly create sales as we didn't buy any dinner wine at all at such a huge markup. The $15+ charge for an in-cabin movie is a rip off. Since our last Celebrity cruise the service charge has gone up from 15% to 18%, that's a 20%increase. More upselling. Read Less
3 Helpful Votes
Sail Date: December 2016
We have cruised 5 times now and are trying to narrow down what cruise line and style we like best. Celebrity Summit definitely is NOT one we would choose again. We chose this based on recommendations from our travel agent that we would ... Read More
We have cruised 5 times now and are trying to narrow down what cruise line and style we like best. Celebrity Summit definitely is NOT one we would choose again. We chose this based on recommendations from our travel agent that we would enjoy the smaller ship size and atmosphere as it is a "step up from Royal Caribbean." Though we did enjoy the smaller size (the ship was easy to remember and navigate), the overall atmosphere was disappointing to say the least. Let's start with the pros: Embarking/disembarking was very easy-- a definite plus! Our balcony stateroom (9179) was good (cabin service was amazing!) The bed was comfortable, the bathroom shower was much more spacious than others we've experienced (with a shower curtain instead of a capsule that you step into). The balcony had a great view and was unobstructed. There was plenty of storage areas in the room also Plenty of deck chairs near the pool (this may be because the cruise was running at a little over 1/2 it's capacity). Room service was quick and attentive No smoking in the casino All public bathrooms were always very clean Cons: The overall atmosphere seems more like a livelier ride in an elevator than a Caribbean vacation cruise. The "all inclusive beverage package" included in the booking sale was not all inclusive and this got very annoying to have to ask every time we ordered a drink from a different bartender if our drinks were covered under our package level. A few times we were charged for drinks and had to have our bill corrected. The entertainment was about right for a cruise ship, but it did cater to an older crowd. The dining room is VERY strict about their dress code. It was frustrating to my husband to have to change into pants just to eat dinner and then go back to the room and change back into shorts. Several others were upset at this dress code (which is understood on formal night, but on average nights seems a bit overkill for a Caribbean cruise). The pools and hot tubs closed at 8 p.m. -- so much for relaxing in a hot tub after dinner. The music at the pool was repetitive -- same songs every afternoon. It got old. I sure don't want to seem like a cruise snob and the bottom line is that we were in the Caribbean and any day there is a great day! However, if you are looking for that Caribbean vacation feel-- this is not the boat for you. If you are looking for calmness and maybe some Zzzz's-- (and that's ok if that's you!) -- then this is your boat! Read Less
5 Helpful Votes
Sail Date: September 2016
Celebrity Summit is an old ship which does not really meet the expectations of 21st Century passengers. According to other passengers and crew the ship is now some 15 years and if so apparently has never been properly refurbished. What ... Read More
Celebrity Summit is an old ship which does not really meet the expectations of 21st Century passengers. According to other passengers and crew the ship is now some 15 years and if so apparently has never been properly refurbished. What was promised as a luxury vacation was far from that, we have been on more than a dozen other cruises with various lines and unfortunately this has been our worst experience so far. We tried Celebrity on the recommendations of friends who have sailed on other ships and for this particular itinerary (which was excellent). The ship shows it's age, from talking to both other passengers and crew members we are under the impression it it is due to be sold in the near future which may explain the situation but does not compensate for it. GOOD POINTS All the staff members we came into contact with were polite, chatty and efficient (but see below). Celebrity select dining for evening meals was generally well catered for and is a good idea - if you wish to be alone, that's fine but if you wish to share with others you meet a wide variety of people. This particular itinerary was generally good and there was sufficient time in each port. The port tours we tried were generally efficiently handled although there needs to be some training for the guides - on this particular itinerary they seemed to assume all the people on the tour were American/Canadian but us Brits and others had never heard of a lot of the "famous" names/places mentioned! Embarkation/disembarkation is generally efficiently handled although on this cruise a substantial proportion of passengers were either elderly or infirm (or both!) and this should be catered for sympathetically whilst not conflicting with the requirements of more able passengers. NEEDS IMPROVEMENT We said above that all the staff members we came into contact with were polite, chatty and efficient but in many places they are inefficiently deployed, at breakfast for example there were often three staff crammed in frying eggs but nobody to serve the dishes at the back, the glass screens are so low the passengers cannot reach underneath. This ship is showing signs of age but this is not taken into account in the price of the cruise. Nothing was tatty or dirty, everything just shows heavy use to to age. The dinner menu needs more varied choices, particularly for dessert where there are half a dozen stock options and only two new ones each night. The buffet lunch in Oceanview had many of the same dishes every single day with only a few variations. At breakfast there were several stations for cooked food but only one for things like pancakes/french toast/cereal. The food was not always sufficiently hot. On a couple of occasions items like mushrooms and fried bread were completely cold. Empty tables were sometimes not cleared for 10/15 minutes, in the pool area sometimes not at all. The table service in the Cafe al Bacio, Rendezvous Lounge and the Martini Bar was very good but it seems as if all the staff were there; table service was virtually non-existent in the theatre and Revelations lounge. There was either a long queue for drinks or a 20-minute wait. I expect to get what I pay for with a premium package Ditto for the pool area, on a few occasions the pool bar was closed but there was still very little visible service. All in all we enjoyed ourselves but did not feel this cruise lived up to expectations and most certainly does nothing for Celebrity's reputation. Read Less
1 Helpful Vote
Sail Date: October 2015
We did the Solstice in the Mediterranean and loved it. We just did this Southern Caribbean and hated it. Mostly due to the ship itself. The ports were quite great. The Pro's: Solid Ports of Call. (except Martinique. They ... Read More
We did the Solstice in the Mediterranean and loved it. We just did this Southern Caribbean and hated it. Mostly due to the ship itself. The ports were quite great. The Pro's: Solid Ports of Call. (except Martinique. They don't seem to know why we are there and have zero interest in tourism) Dominica is awesome St Kitts is well developed and beautiful Tortola was fun and had a great beach over at Jost Van Dyke St. Thomas is a pit so we just ferry over to St john. Always awesome there. The fine dining restaurant was great. NOrmandie. Best food on the ship. Blu service was very good. Food was pretty much same as main dining room though. Pasta Bar - Saving grace of the food on this boat Cons: OLD!!!! OLD!!! OLD!!! This ship needs to be retired. The balconies look like the floor is growing coral already. Really gross. The Cabin steward. We saw him when we got on the boat, then again when we were getting off. That's about it. Aqua Class - The entire group agreed there is no real purpose for this. The Spa and amenities had full use by the entire ship and most people we saw in there were not Aqua Class and just walked in. The Gym - It's just really bad and really small The Bar Staff - We could not have been bothering them more just with our presence. Drinks take forever to get and if you are on a prepaid drink package, they hit you up for extra tips! I felt like we were on Carnival. The Buffets - We went 2x, the food is just really really average. Good luck finding more than 1/4 of the buffet open at any 1x. The Burger bar - The line was often 30 people deep because the buffet was closed. You can have your burger any way you want it as long as its WELL DONE. The Entertainment - Horrible. A bad magician and an average comedian. We never went back. If you want to cruise for the entertainment and are under 70, skip it. Overall - This boat needs management BADLY. This is our 7th cruise and has really turned us off to Celebrity. We might go back to Princess or Royal because this was definitely a step down for us. Which was a bummer because we took some first time cruisers with us. Read Less
Sail Date: June 2015
This is our 3rd cruise with the Celebrity Summit and the second to Bermuda in the last 12 months. What a difference a year makes! The main problem was the decreasing quality of the food, from tasteless soups to hard meat (not to mention ... Read More
This is our 3rd cruise with the Celebrity Summit and the second to Bermuda in the last 12 months. What a difference a year makes! The main problem was the decreasing quality of the food, from tasteless soups to hard meat (not to mention microscopic appetizers) and too many of the out-of-the box ready to make-type cakes (the good old patisserie seen years ago is gone). Fruit is 90% water melon /melon with some token pieces of pineapple. It seems that the policy is to buy the cheapest possible ingredients and forget about taste or quality of the end-product. What a shame! (unfortunately we have noticed this trend in other lines as well). Maybe that the new exclusive restaurant for suite class passengers is the cause for the MDR to be of lesser quality like in the old times (first part of the 20th century) the restaurants for 2nd and 3rd class passengers?? The crew is still attentive and pleasant, but a decrease in personnel is also evident and some , especially the servers in the Oceanside cafe, were overworked. The Summit is still a nice ship with some need of maintenance here and there but in general terms ok for an older cruise ship. On sea days the pool area was overcrowded and the pools insufficient for the crowd. Embarkation and disembarkation are much better because of the new facilities at Port Liberty. Read Less
1 Helpful Vote
Sail Date: March 2015
This is not my first cruise. I have been cruising for 30 years and this is my 5th cruise on Celebrity. This was a disappointment. The lack of organization was the first disappointment. Boarding the boat was chaotic and without any ... Read More
This is not my first cruise. I have been cruising for 30 years and this is my 5th cruise on Celebrity. This was a disappointment. The lack of organization was the first disappointment. Boarding the boat was chaotic and without any 'specialness'. we were boarded like cattle. the boarding crew had no cheerfulness no welcoming, like 'get on the bus'. The room was clean and fine, the cabin steward, pleasant and efficient. The topside buffet was a chow line. Crushed, rushed and cold. their is no pride, the food was barely above bacteria temp. I'm surprised the there was no gastric calamity. lets go to the dining room, huge, confusing, and completely out of control. sometimes the wait for service was so slow that a neighbor table were finished and walking out while we were waiting for the entre. We ended up have 3 waiters, McSurly, McLazy. and 'hey a decent waiter'. So now lets talk about the QUALITY of the food, some good, some BAD, most unremarkable and the bad, I wouldn't serve it to my in-laws. Whoa, enough on the food, which used to be the hallmark of the line. Now the entertainment, some good, some bad, some wanted to be elsewhere. All forgettable! Shore excursions are designed for the first timers, overpriced and run of the mill. This boat needs need management, right from the top down. it's not the condition or the age of the vessel, it is the staff. Read Less
Sail Date: July 2013
After our first cruise on Celebrity Solstice we were sold on the cruise line. I guess our expectations were way too high. Celebrity Summit is an older ship which would have been no problem if it had just been clean. Our room was never ... Read More
After our first cruise on Celebrity Solstice we were sold on the cruise line. I guess our expectations were way too high. Celebrity Summit is an older ship which would have been no problem if it had just been clean. Our room was never cleaned adequately, there was a leak in our bathroom that was never fixed, amenites for "Aqua" class guests were non-existent. I guess if you want to call tea that was never changed out the entire trip, terrible appetizers in the afternoon (not enough for one person, much less two.) Our bed would not stay together. Every night there was at least a 2 inch space between the mattresses. Never had that problem before. Room service was very bad, one morning we never received our breakfast and the other time we ordered a grilled ceasar chicken salad and it came without the chicken. When we questioned our steward he said "Let me see the salad" I guess he did not beleive us so he wanted to see for himself. Disembarkation day I begin looking for the hair dryer and could not find it. I called the steward and he stated that he took it for inventory. I have never had this problem on any cruise. There was a feeling of distrust with the staff on this cruise. Staff was not attentive to our needs at all, in Oceanview Cafe and other areas. Staff were not friendly and it seemed the steward constantly just wanted us to get out of the room so they could get work done and get off. The best experience on the cruise was the restaurant "Blu" that Aqua class guests have access to. It was like being on a different planet when you entered that environment. We loved Bermuda.....and will go there again but not on Celebrity. This cruise part of this trip was a disappointment after being so satisfied the first time on this cruise line. Hopefully this will give some valuable info to fellow cruisers. Read Less
Sail Date: November 2010
The Celebrity line is becoming more and more Royal Caribean - it is no longer a 5 star + line the Summit dining room was terrible - The chef Jacque Van Stadennow make the menu for all the ships and it is horrible. Breakfast was a ... Read More
The Celebrity line is becoming more and more Royal Caribean - it is no longer a 5 star + line the Summit dining room was terrible - The chef Jacque Van Stadennow make the menu for all the ships and it is horrible. Breakfast was a nigtmare, unless you like eting Heinz Bake beans, powered eggs and fake sausage - everything is controlled portions and the attendants are not friendly - I ate watered down oatmeal for seven days and the coffee was bitter and way too strong - the buffet was the same every night, asian noodles and indian curry laiden food. The pasta was ok but the sauces were horrible - We sent more food back to the dining room kitchen than we ate - it amounted to a baked potatoe every night for dinner. my hiusband became so outraged one night when dessert was deliverd - it was suppose to be crepe suzette, but even the matrre D could not identify it - then my husband let loose and got pretty loud and then other people joined in - the next night the restaurant manager came to our table with antipaste and caprese salad and lot of lobsters - it did not make up for all the uncooked food, like chicken, scallops, pork and veal that was done so poorly, no taste and looked and tasted bad. the chef put frog legs in the potatoe soup, covered food in curry and saffron everynight and put rice under all the meat, every night. we miss the great meals that Chef Michael Roux created for Celebrity, This chef Van Standon is terrible.... The ship pool area is falling apart - tile is loose or off around the pool - hadrails are splintered and the doors are dirty The service food area at the pool is terrible - we had to wait 25 to 30 minutes to get a turkey burger. They were sarcastic and rude. The bar servers were nice and finally got attentive after three days aboard. Room steward was good Celebrity needs to correct alot of problems - if your goal was to become equal or less than Royal CAribean (your owner) you have achieved it. I was one of your best promoters, but now feel like a fool, I took 18 friends aboard the Summit and no one wants to go back again. Read Less
Sail Date: September 2010
My wife and I have just returned from a cruise on the Celebrity Summit. It was a cruise that we were anticipating being a wonderful experience, but were deeply disappointed by a number of failures to meet what I expected as basic ... Read More
My wife and I have just returned from a cruise on the Celebrity Summit. It was a cruise that we were anticipating being a wonderful experience, but were deeply disappointed by a number of failures to meet what I expected as basic requirements and standards. We were surprised to receive our Flight/Cruise documentation only 7 days before the start of our vacation, a photo copy of a document relevant to travel details only with no information regarding the cruise etc. Ownership of a computer and knowledge of how to browse a poorly structured web site was needed to access any other information, not a very good model for customer relations. Many of our fellow travellers had no knowledge of shore excursions etc. Our transit to the ship over a 2 day period was carried out with no contact with a Celebrity Representative, at the London Airport, Newark Airport, overnight hotel accommodation, until 10 mins before boarding the coach for transit to the pier and then only to notify the location of the coaches in the hotel grounds. What an ordeal for a number of people who had to be guided through Newark Airport by other passengers because they had no knowledge of their need to do it yourself policy. Members of the group we were booked with but travelled from Manchester Airport had no arrangements made for their transfer, and had to take a taxi paid for by themselves. On boarding the ship our luggage was delivered to our cabin at 17.30hrs, one case was completely saturated with water, the contents damp having been obviously left out in the rain. No apology or indication of concern. Our shore excursion at Bar Harbour, Coach Tour Arcadia Park, Cadillac Mountain, Rhienhart Pavilion was a total disaster. The trip was a non stop journey to the mountain summit, 10 min stop and a drive to the pavilion. When the tour guide was asked why there had been no stops at pre-designated places, her response 'my boss told me not to stop at any places but to make sure she arrived at the Pavilion by 11.30am. Upon arrival we were told there was no hurry to return to the pier and take as long as we wished. There were occasions when we found that certain provisions were not available particularly in the afternoon such as fruit, teabags, certain brands of drink, to be told that these items were no longer available, but remarkably reappeared days later, even on sea days. Also well known named wines listed on the dining room wine list were not available, Prior to the cruise we understood from the literature that because of our late evening flight back to the UK, BA184 18-30hrs. that the transfer to the airport would include an intermediate stop at a local hotel. This we took for granted given the sparse information given in our documentation. On receipt of our disembarkation papers we were astounded to find that we were scheduled for a direct transfer to the airport which would involve a 71/2 hr waiting time in the airport. Despite representation to the customer desk on board, we were told that nothing could be done to change this arrangement. The other members of our group booking were given this hotel facility. Of the 31 fellow UK travellers on our pre cruise flight, only 2 other people were transferred to the airport at this time. Why were we treated differently to our fellow travellers? Although most members of the crew in the public areas, bars, restaurants, staterooms etc, were kind pleasant and gave excellent service, the Officers were aloof , surly and avoided any form of communicative contact, just walking past you as if you did not exist. We were angry and disappointed at the whole package, pre cruise through to post cruise. This kind of treatment was not what we expected from a company that boasts of an exceptionally high standard of cruising. It fell far short of our anticipation and past experiences with other cruise operators, 6 in all. We will not be inclined to use the company in the future given this experience, and will also be reluctant to recommend any contacts to your cruises. Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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