23 Celebrity Summit Senior Cruise Reviews

Well, it was our first cruise to this part of the Caribbean and we picked as to the number of different islands during the cruise. We‘ve been on a number of other cruises before, several of those with Celebrity which is so far our ... Read More
Well, it was our first cruise to this part of the Caribbean and we picked as to the number of different islands during the cruise. We‘ve been on a number of other cruises before, several of those with Celebrity which is so far our favorite cruise line. Although we enjoyed the cruise, I have to say it does not fully met our expectations. The itinerary was interesting, the islands are beautiful but very poor, i would have expected that they benefit much more from all the Cruise ship tourists coming over the year. We knew upfront that the summit is an older ship and will undergo a major overhaul shortly after our cruise. Anyhow, we recently have been on the Millennium just as well short before going into dry-dock. The overall appearance of the Millennium was nicer, cleaner and better maintained than our impression from the Summit. Food (we mainly went to the main restaurant for the fixed seating) was good quality, although we do have the feeling that the overall quality of food on Celebrity shipps is slightly getting down. Disappointing was the variety of food, menu was pretty much the same as during our last cruise on Millenium last October. That combined with a not extensive selection each given evening does not support the feeling of getting your money worth. Instead with all „special events“ being promoted by the staff you get the feeling that the cruise line wants you to pay additionally if you like good quality. We went on several days to the spa cafe for breakfast or lunch, they have nice small (and more or less healthy) food, however it is disappointing that the menu seems to never change, so after some day you had everything and it becomes boring. Service in the main restaurant was as good as always. Staff is very friendly, attentive and professional. However, the Sommelier concept (which we love as ware wine lovers) does not work anymore, if the the Sommelier has to many table to serve. How can a Sommelier advise you if he is mostly in a rush? He still did his best and we got nice wines to drink. But here as well as for the food, wine menu could need more changes from one cruise to the other. Positively we noted that the beer selection increased and they had a decent number of different beers on board. Beside the good service in the main restaurant we noted that service level in the Cafe al Bacio and in some bars was not as good as used from Celebrity. In the bars we had the feeling of a lack of staff, in Cafe al Bacio staff was there but not really attentive and not always as friendly as we are used to from former Celebrity cruises. For the stateroom, we had the impression that the staff has to less time for each stateroom to keep it in real good shape. They probably increased the number of staterooms each person has to look after. We booked three excursions with Celebrity and two on our own. We liked the fact that the groups were not as big as on other cruises, however that is most likely just based on the fact that the busses on the islands are smaller (and older). Especially as the busses are older and not that comfortable is was disappointing, that on the cruise line excursions this busses were pretty full packed, where the privately book tours left some seats empty to make it a little bit more comfortable. And if you now expect that those privately book tours have been more expensive, just the opposite is true. Cruise line charges more for less comfort. Overall: I still like Celebrity, staff is (mostly) very friendly and attentive, although the cruise line have to make sure that there is enough staff available. We very much liked the room service, which comes (except for a short blackout period during the night) free of charge and we enjoyed having breakfast in the room, although the selection in balcony class was not that extensive. However it was sufficient for a short breakfast before going on excursions. We like the ample room in the public areas, we never had the feeling the ship is too crowded and we alsways found a quiet place to sit and relax. However, we don’t like that we get the impression of a continuing lowering of quality and a continuing increase of „add-ons“ sold for „a fee“ (which is mostly much more than justified by the added quality. I know that’s not only true for Celebrity and maybe not only for cruise-lines too. Seems that companies try to reduce more and more the base fares to attract customers which then find out that they have to pay more and more additionally to get the service which was advertised and which they thought they have bought. I hope that will change back to a fair and transparent pricing. Customers may be sometimes not really clever but on general not as dump as marketing specialists believe, especially not those with enough money to pay for quality. Read Less
Sail Date January 2019
About us: My husband and I generally cruise once a year for 12-14 days. We’ve been on about 10 cruises. We are in our early 60’s. We don’t do water sports, drink or gamble so cannot comment on anything related to these activities. ... Read More
About us: My husband and I generally cruise once a year for 12-14 days. We’ve been on about 10 cruises. We are in our early 60’s. We don’t do water sports, drink or gamble so cannot comment on anything related to these activities. No, this is not due to religious beliefs. We’re just boring. Most Celebrity guests are 50 plus. The longer the cruise, the older the crowd. We left port a day late due to ship issues. That meant we lost a day in Aruba. I personally was just happy the ship did not break down in the middle of the ocean. The itinerary was changed numerous times, once before the actual cruise. We wouldn’t have known about this first change if our friends’ travel agent had not informed them. MUSTER STATION Our group had to stand the entire time - in lines, no less. Short people could not see the demonstrations. It was ridiculous and useless. Thank goodness we didn’t need to evacuate the ship. We would not have been prepared. THE SHIP This cruise ship is going to be refurbished. There is an outdoor movie theatre that plays movies all day but it’s unsheltered on the top deck and frequently windy. Rumour has it Summit is removing the library and replacing it with inside rooms. I think that would be a real shame. The library always had people in it, even though 80% of the books were missing. Greed to the detriment of people’s enjoyment is not a good thing. The library is a “must have” for me as my husband goes to bed early and I read in the library. I hope they brighten the ship up with a Caribbean colour scheme. Tones of brown is a colour scheme for a hotel, not a cruise ship. (Years ago I was on RC's Adventure of the Seas and it was the most beautiful ship I have been on - vibrant yellow-golds and blues with mosaics everywhere. It was refurbished afterwards. I hope they kept the colour scheme.) They also need WAY more lounge chairs on deck 4. You have a ship of 3,000+ people and less than 15 chairs on each side of Deck 4. THE FOOD We ate in the anytime dining room and Oceanview Cafe. We did not go to any specialty restaurants. I liked most of the food in the Oceanview. Some of the meals in the dining room were wonderful. Some were not. The chocolate desserts were TERRIBLE. I am a chocoholic and did not eat more than a bite of any chocolate cake because they were bitter. What a disappointment after the awesome desserts on Celebrity Silhouette. Note: We like the freedom of anytime dining. You get to choose when you eat. You get to sit with different people every evening versus the same people for the whole cruise. And you have the freedom to eat with new friends you meet on the ship. I bought the basic soda package. I was pressured to up-grade it repeatedly but didn’t cave in. They were frequently out of club soda but servers (one with persuasion) gave me Perrier instead. STAFF Most of the staff were very friendly. Our waiter, Wi, was fabulous. Our housekeeper, Yolanda, kept our room neat and tidy. Donovan was wasted as the hand sanitizer guy. He was wonderfully entertaining while encouraging people to clean their hands. He should have been at the ice cream station. They really needed someone upbeat, who loved their job, in that position. The person who works there is the first person you see entering the Oceanview Cafe. That person sets the tone, and needs to be friendly and welcoming. STORES ON THE SHIP I personally would like more variety, not just clothes, jewellery, etc. A variety store with paperbacks, magazines, etc. would be a welcome addition. I prefer to spend my money at individually owned shops and kiosks on the islands to support the islanders. INTERNET This is a total rip-off. Save your money and use the internet at the ports. Most places have free internet if you buy something; even a soda will do. SHOWS IN THE THEATRE The entertainment was hit or miss. Pete Matthews was a hilarious juggler. I give him an 11/10. Chad Chesmark was billed as a magician, but he was mainly a comedian. I give him an 7.5/10. Uptown was an amazing band that got the audience really involved, a 10/10. “All McCartney Live” was a great show as well, 9/10. My husband saw Jeff Nease. I had a bad cough so I didn’t go. He gives him a 7/10. We did not enjoy the ship’s singers and dancers and only went to one show in its entirety, but the ship’s orchestra was excellent. The remaining performers were a 6/10 in my opinion. While wandering the ship I’d come across some good bands playing in a various venues. And there were a few Karaoke singers that could have gone professional. SHIP SEA DAYS I was not impressed with the Cruise Director, Rick. Activities on the ship were few and far between. I cannot understand why they do not take advantage of all the knowledge of their guests, many of whom could give lectures on interesting experiences, jobs, hobbies, etc. They could have a sign up sheet and designate a small venue for that purpose. The ship could state these speakers are unvetted so they are not responsible for the content of the lectures. If you don’t like it, you can leave. There were no craft activities, educational or hobby courses; just lectures about the islands, shopping or ship amenities to my knowledge. ISLANDS Regarding the following comments about shopping: I rarely spend more than $50 on any one item anywhere. So when I comment on shopping I am not referring to the abundant expensive chain jewellery stores that are everywhere. My husband and I generally just walk around the islands as we’ve taken tours already. We love SAN JUAN. The forts are fascinating. (If you only have time for one, do the bigger one.) The shopping is great. There are lots of restaurants. (We love a locals’ restaurant called Cafe Manolin at 251 San Justo. It is about a block away from my favourite store that has local jewellery, art and gifts called Puerto Rican Art and Crafts at 204 Fortaleza St.) Note: Next time our return flight leaves late, I will book an excursion with the ship that tours San Juan and then goes to the airport. Sitting in the airport all day was a waste of a lovely day. BONAIRE has lots of shops and great beaches. There is a store that sells local jewellery called Elements. (Bonaire is tiny so you can find it.) ARUBA also has great beaches. (No, I can’t be specific because we don’t go to them.) If you try to take the tram you must stay at the front near the tracks because there’s NO formal line and people crowd in front of you to get on the tram. We missed two trams and gave up. We took a tour on CURACAO with one of the many tour guides vying for our business. (As long as you take a tour that gets you back well before the ship leaves you should be fine with an island tour company. Some of our best tours have been non-ship excursions.) Curacao has the oldest synagogue in the Western Hemisphere. It has a dirt floor and is quite interesting. If you like history, it’s a must see. You can walk there from the ship. Curacoa also has a long bridge that rotates, which is quite neat. All the Dutch islands are lovely and, compared to other Caribbean islands, well-to-do. They are safe so you can have an enjoyable day just walking around the town. ST. CROIX basically has nothing but a beach right by the ship. There are a few kiosks. You can take an island bus to Frederiksted (which is a bigger city) for next to nothing or pay a lot more for a taxi. The taxi drivers lied to us about the bus and said it didn’t go there. Ask a local for bus information. We did not end up going to Frederiksted. I’m a children’s author and did an author visit at a local school instead. ANTIGUA’s infrastructure is very poorly maintained. It does have a new library with free wi-fi. There is also an impressive Anglican church under reconstruction with centuries old graves, and a museum of the island’s history, all within walking distance from the ship. However, if you have mobility issues note that the sidewalks are horrible. In ST. KITTS we took a private tour with Quincy. He was a really good tour guide. We have taken two previous tours with Beulah Mills (www.tourstkittsandnevis.com) without pre-booking. She was not working the day we were in St. Kitts. She is awesome. St. Kitts is a very poor island. Do NOT take a picture with the monkeys as they are stolen from the wild and do not appear to be well treated. ST. THOMAS is my favourite island because of the shops. My favourite store sells adorable hand-painted outfits that I buy for my grandchildren. (Sorry, I can’t remember the store’s name but it’s on a street with no traffic. There’s a bench in front of it.) My husband liked the historical ambience of PONCE. I was not feeling well and did not get off the ship so I can’t give an opinion. PLEASE ENSURE ANY EXCURSIONS YOU TAKE ARE ANIMAL FRIENDLY AND DO NOT SUPPORT CAPTURING ANIMALS FROM THE WILD. Read Less
Sail Date January 2019
Wanted to return to Bermuda, avoid air travel and the exorbitant hotel and restaurant prices. Cruising from Bayone, NJ just a car ride away. We opted for Concierge class cabin, had a great veranda but at first thought the cabin a little ... Read More
Wanted to return to Bermuda, avoid air travel and the exorbitant hotel and restaurant prices. Cruising from Bayone, NJ just a car ride away. We opted for Concierge class cabin, had a great veranda but at first thought the cabin a little small, unrealistic expectations, but was comfortable and well taken care of. The Summit is due for a multi million dollar overhall but the negative reviews about how dirty and neglected the ship is we're not at all true. The common areas are very attractive and comfortable. One of the advertised perks of Concierge was priority dinning reservations. Not true! When unable to get the time we wanted, we were on any time dinning, asked the concierge for help to no avail. Basically said the restaurant makes the rules. Also the quality of food in main dining was ordinary at best. Having sailed on Holland America many times we found their regular dining room excellent, much better than Celebrity. Also the alternate restaurants were overpriced, $45 per person for the Tuscan Grill and extra for a cappichino. The Ocean Grill had many options and there was a back grill where they prepared fresh grilled salmon, chicken, stake, and pork chops, as well as panini. If you timed it right no long lines and fresh hot food. Overall the buffet area was well run and the food quite good with a large variety to choose from. The service in all areas was excellent. Bermuda has excellent public transportation and welcomes cab sharing which makes it affordable so we went sightseeing and to the beaches on our own. We did use ship excursions for snorkeling and sailing and both trips were lots of fun. Read Less
Sail Date August 2018
I chose this cruise because of the ports visited. We were Concierge class and the room seemed small compared to other ships. Embarkation seemed smooth. The food was mediocre . The specialty restaurants were better however I think the ... Read More
I chose this cruise because of the ports visited. We were Concierge class and the room seemed small compared to other ships. Embarkation seemed smooth. The food was mediocre . The specialty restaurants were better however I think the price was a little high.($45 p. person) The service in the dining room was good and also the room steward was good. The refrigerator in our room did not work and we had meds that needed to be kept cold. They brought a portable refrigerator that did not work and they finally brought another that finally worked. (After a few days) The ship is OLD and I would not recommend it. Ports were good! We saw a lot and the people on the tenders were helpful. The ship is rusty and old. Balcony was okay and very private. We liked the overhang that kept us from the sun and being baked. Read Less
Sail Date June 2018
Have been on this cruise three years in a row. Liked the idea of not having to fly and overall reputation of Celebrity. This time it seemed like everything was a day late, and a dollar short. Disembarkation was a mess with only 3 Customs ... Read More
Have been on this cruise three years in a row. Liked the idea of not having to fly and overall reputation of Celebrity. This time it seemed like everything was a day late, and a dollar short. Disembarkation was a mess with only 3 Customs Officers. Booked table for 2 a year ago and this was on our cruise documents. Tried to seat us with strangers. Out of 3 years cruising with them, they messed up seating two years. Tuscan Grille was entirely too noisy with a table of 15 in earshot being very loud. The management did nothing to tell them to keep it down. We might as well been eating in a diner. Beauty Salon help tried to push hair spray for $37 for sale. Then a couple days later call you to see if you wanted another visit. How tacky. Sorry, but, this is no way to treat clients. I have been on many cruises and this definitely is a turnoff. Staff onboard in dining room and cabin steward were superb. They did an excellent job. Read Less
Sail Date May 2018
Let me start out by saying that this cruise was our 5th. We have done 2 Norwegians and previously we have been on Celebrity Silhouette and Reflection. After some serious research we have decided to remain loyal to Celebrity as they seem to ... Read More
Let me start out by saying that this cruise was our 5th. We have done 2 Norwegians and previously we have been on Celebrity Silhouette and Reflection. After some serious research we have decided to remain loyal to Celebrity as they seem to suit our life style. We like good food, exciting cocktails, fantastic service and an older more refined crowd that still likes to enjoy themselves. We chose Summit this year because of the Caribbean itinerary. We want to go to places that we have not yet been which starts to get a little difficult after having been on 5 cruises. Summit is an older, smaller ship than those we have sailed on in the past however, reviews were good and a smaller ship can be a more intimate experience they stated. We opted for the Aqua Class having done Concierge class on past Celebrity Cruises. In a nutshell, it was explained to me by Celebrity Aqua Class generally includes all the amenities of Concierge Class plus additional perks such as access to exclusive Blu restaurant and the Persian Gardens Spa. The boarding process was painless and stream lined. One of the first things I noticed once on board was the age of the ship. Although maintained well one could not help but notice the rust that is inevitable when saltwater comes in contact with steel. Having never sailed on an older ship one could not help but feel a little sad to see what was once been a grand lady of the seas starting to show her age. Not a deal breaker but lesson learned. After taking a walkabout the ship we were ready for some lunch. Upon arriving at the main dining room we were informed that the lunch this day was only for Concierge Class. Whoo, Whoo, Whoo, stop the clock. We're Aqua Class. Aqua Class is higher on the food chain than Concierge and Blu is not open for lunch. Where are we to eat? Well, where else...the buffet. People cruise for many reasons. Some people cruise for the all you can eat buffet. We're not one of them. If you've never been to the buffet on a cruise ship it’s a feeding frenzy. I don't want to come off as an elitist, I’m not, it’s just that we are more quality than quantity although we have been known to enjoy the buffet for breakfast and coffee on port days before an excursion. OK, not a deal breaker just another lesson learned. Blu was nice with amazing service. The staff were attentive, remembered our names, preferences and always seated us quickly. The food was what I would consider average. After several nights we started comparing the Blu menu to the Main dining room menu. This night we liked what was being served in the main dining room so we decided to eat there. It’s a different experience. Blu is small and intimate. The main dining room is grander with its 2 story ceiling to floor windows, grand stair case and is more akin to the tradition of cruise ship sailing from days gone by. “Table for 2 please.” “What’s that? Were Aqua Class and we have to eat in Blu?” “But we don’t care for the menu in Blu tonight. I’m sorry sir but you must eat at Blu”. And before we could say a word the hostess was on the phone with the matra de at Blu explaining to him that 2 of his diners had gone rogue and were currently off the reservation, no pun intended. We returned to Blu where our matra de was waiting for use. He seemed genuinely disappointed in us. We told him that we love Blu, it’s just that this night we decided to go for a change. Would it be possible to order off the Main Dining room menu? After all both restaurants share a common kitchen. We were told that this would be nearly impossible and would take forever. Do you see where I’m going with this? Perhaps we are just not Aqua Class people. Perhaps, just perhaps were are Concierge people. After it was all said and done we were able to get the meals from the main dining room in Blu but not without feeling a little like pains in the ass. OK, I have yet to have a bad day on a cruise ship and these turn of events were far from doing so. It’s like going to a restaurant and ordering wrong. There is nothing wrong with the meal. I just didn’t care for it. Getting back to the age of the ship. Did I mention that it was starting to show her age? She was. And along with that it seemed that a lot of things were not working as they should. No deal breakers but accumulatively it started to become a Nuisance. Let me give you a couple of examples. Our refrigerator in our room didn’t work, no problem they replaced it however the new one never really got to temp. My card would not work in the door to our cabin. It would work for a while and then it would just stop. I literally had to have it changed 4 times. The door to the balcony would not stay open in high seas. I would put the deck chair in the door way to keep it open while we slept. The bottom of the shower door did not make a good seal and the bathroom floor would fill up with water during showers. We did the best we could until the seal completely fell off. I told our cabin steward about this and told him that I would leave the seal in the sink. The remote for the TV did not work and had to be replaced. When we had returned to our cabin it still had not been repaired. One night we stopped into the wine cellar for a happy hour. My wife had 2 glasses of Sauvignon Blanc, her go to drink and I had a Monkey Shoulders Scotch. Keep in mind I am not a Scotch drinker I ordered it because I like the name. The next morning we saw a charge on our account for $70.00. When I enquired about the charge I was told it was for 2 glass of wine and a glass of scotch. Whoo, Whoo, Whoo, stop the clock. I have the Premium Drink package. Did I mention that I was Aqua Class.? Shouldn’t your bartender give you a head up if you are ordering something out of your package? Shouldn’t you have to sign something if you are ordering out of package? I was pretty sure I did not sign anything and I told the Guest Relations Rep that if I did I would own it but I don’t think I did. And to add insult to injury I would have enjoyed the scotch a hell of a lot more had I know what I was paying for it. In the end they voided the charge. Anyhow I’m rambling. Despite this less than stellar review I still love Celebrity and I have already booked my next cruse on The Equinox in Jan 2019. I still feel that Celebrity is a great value and will continue to cruise with them. Hope this is helpful. More to follow....................... Read Less
Sail Date February 2018
Been several years since I’ve cruised on one of the floating hotels and now I remember why I gave up on them. Too crowded, too many lines, subpar entertainment, someone always trying to sell something, mediocre food. Very unfriendly ... Read More
Been several years since I’ve cruised on one of the floating hotels and now I remember why I gave up on them. Too crowded, too many lines, subpar entertainment, someone always trying to sell something, mediocre food. Very unfriendly dealers who tried to keep the game going fast, so fast I wasn’t able to get my bets in sometimes and I’m not a novice gambler. On the positive side dining room waiter, Suki, made dining a pleasure in spite of the foods . Room steward was always nearby when needed but never in the way. I’m headed back to the yachts with 200 to 300 guests. Embartion and debarking was long and unorganized. Embarking clerk needs training, had to ask others for help. We were conserig guest and were supposed to be escorted on the ship with a tour and shown to the dining room for lunch. Our name was not on the list but we gphad the correct sailing card. They just seemed very unorganized. Read Less
Sail Date December 2017
I chose this cruise for the itinerary, New England and Canada, which I enjoyed. I also chose Aqua Class on recommendations from friends who enjoyed the Blu restaurant and the Spa. Well the balcony cabins are exactly the same as any ... Read More
I chose this cruise for the itinerary, New England and Canada, which I enjoyed. I also chose Aqua Class on recommendations from friends who enjoyed the Blu restaurant and the Spa. Well the balcony cabins are exactly the same as any other balcony cabin and they are located just under the pool and Lido deck which became very noisy at times. The Blu restaurant was nothing special. I actually ordered off the main dining room menu several times. I was expecting more diverse choices. The extra spa facilities included the sauna and what they call the Persian Garden which is nothing more heated benches and aromatherapy. I was expecting a Jacuzzi. The ship is old and the noise level in the cabins is bad. Slamming doors day and night. I feel like I got robed. I could have saved a lot of money by just being in a regular balcony. I will never take Aqua class again. Read Less
Sail Date September 2017
We chose this cruise to see New England and we enjoyed the ports very much. Captain Alex is a joy. Every day he gave a Quote of the Day and other charming comments.... WAY TO GO, Captain Alex! Cabin is tiny in the least expensive ... Read More
We chose this cruise to see New England and we enjoyed the ports very much. Captain Alex is a joy. Every day he gave a Quote of the Day and other charming comments.... WAY TO GO, Captain Alex! Cabin is tiny in the least expensive category but seemed very clean. I now always seem to cough for WEEKS, after cruising. Don't know if germs are spread in the air conditioning. If it is, better filters must be used. The theater shows had an abundance of theatrical smoke. After a few days many passengers were also coughing. This smoke supposedly is an irritant to some people. Shows were enjoyable...especially Antonio Salci, a very talented pianist! There were two very good nature speakers. Food was salty; especially soups. Some soups were too full of corn starch and flavor was lost. Some people paid extra in the restaurants on board and like the food very much. I think this better food should be standard for everybody. The buffet is a choice which goes much faster than your assigned dining time and there are many choices but one cannot order salt free dishes, unless you have it made at the Asian station in a WOK. There are lots of seniors on non holiday two week cruises. Read Less
Sail Date September 2017
Our first Celebrity cruise. We have been on 25 cruises now With Royal Caribbean, NCL, Hal, but mostly with Carnival. Embarkation went really fast. Arrived at Cape Liberty port just before 1p.m., dropped the bags, parked and was on board ... Read More
Our first Celebrity cruise. We have been on 25 cruises now With Royal Caribbean, NCL, Hal, but mostly with Carnival. Embarkation went really fast. Arrived at Cape Liberty port just before 1p.m., dropped the bags, parked and was on board in about 20 min. No lines anywhere. Once onboard the cabins were ready, so we were able to drop off our carry on and headed for some lunch. Cabin was fine, a 3rd deck accessible cabin, 3018. Near the front near the elevators, no issues with noise. Cabin steward was somewhat lazy, is all I can think. My wife (because she is not well) has to sleep a significant amount of time. I think he was using this as an excuse to not make up our cabin. Even when we were out of the cabin he would just slip the bulletin under the door and not tidy up. He did up the cabin maybe 3 times during the cruise (not including the embarkation or debarkation day). The thing is we just didn't care. It didn't affect our cruise, it just left a poor impression. We have never seen this sort of thing before. I am not giving him a very good rating on the survey. I have read many comments on the Celebrity threads where people are trying to suggest that X is a cut above, well it isn't always the case. Dining was a bit of a nuisance as well. An early fixed dining time was not available. So when we went on the first evening we were given a pager. It took a little over half an hour to be seated. This doesn't work well for us. They did advise us that we could make reservations. I thought that making reservations for an anytime dining system was redundant, but we didn't have a choice without having to possibly wait every night. So when I asked for the next night, I was told the earliest available time was 8:30 p.m. What I finally understood after asking, was that they would book reservations from 5 p.m. to 5:45 p.m. then they would reserve for times after 8:30 p.m. So you could arrive at 6 p.m.(or later) but if the reservations have filled the restaurant, you would be out of luck. By the way, I did ask about getting an early seating assignment, but there was a wait list for that (no surprise). No problem booking the day before, you would be able to book 5:45. So every morning (they wouldn't allow reservations more than a day in advance) if you call, you would be able to get a 5p.m.,5:15 p.m., 5:30 p.m., or 5:45 p.m. Sounds somewhat like fixed dining to me, the drawback would being that you are required to call every day, the benefit would be that if you couldn't make it at your reserved time, you could arrive at anytime, but would likely have to wait, unless it was after 8:30 p.m. So, not a big deal, just something you might want to know. I imagine if you were on an European sailing where people are more likely to dine later this wouldn't be an issue. The food itself...I know very subjective. I am sorry, I wasn't impressed. It is only the fault of people who praised the cuisine on the Celebrity threads, making it sound like we might be enjoying better choices and taste sensations. Everything was good, but both in the MDR and in the buffet areas, there was nothing that stood out as special, I would say that on the whole,the food preparation, presentation and choices are better on both HAL, and Carnival. I do have to say that I was disappointed with the desert (pastry) choices.There were a number of options that I did feel were better, such as the grill where they would prepare a steak, chicken, pork chops, or fish fillets for you. I did really like their pizza, but I am to cruising to eat a pizza. They had a nice selection of ice cream and cookies, as well as a great selection of teas. The coffee was as bad as any other cruise line. Nice pools and hot tubs available. At busy times there was some chair hogging, but we were always able to find some chairs. The ship was laid out nicely, nice bars and lounges. Store selections were OK, about what you would find on most ships, (including the ominous Park West sales teams). Casino was nice, a bit crowded but had a good selection of table games as well as slots. I am not sure if I understood right but you need cash to play the slots, you can't draw from your account. Put your card in, put your card in, when you are done you get a printed chit like a land based casino. I didn't pay much attention, but it looked like if you wanted to charge your account for funds they were charging 5%, and it looked like you couldn't use your OBC for this purpose. Someone on the Celebrity threads also made the comments about how they don't make too many "announcements" like some other cruise lines. Well what I didn't think of until it happened, those other cruise lines that do make those announcements don't pipe them into the cabins unless they are urgent. I don't know if this is the case on all the ships but it was on the Summit. Wonderful captain Kate liked making her announcements at 10 a.m. immediately followed by the cruise director who would give a rough rundown of the days activities in case you forgot to read them already. Now, a lot of people would think that 10 a.m. isn't too early, but when you have a time change where that 10 a.m. is more like 9 a.m., it is very nice that our captain is up and about, but there is no need to disturb the guests for an announcement that is not even time sensitive. Please, these announcements do not need to be piped into the cabins unless there is an emergency. Entertainment, was varied and good compared to what we have experienced in the past. Some entertainers might not be for everyone's tastes, but there was something for everyone. Bermuda...this was our 3rd. time to this beautiful island and it was a great visit this time as well. The Bermuda threads will give you all the information you would need. Online searches will also show you the many choices you have for activities on the island, as well as shopping and dining. Finally...debarkation. Went pretty well for us...right on time (we were # 6 tags and started getting off the ship at 9 a.m.. I did notice a lot of people doing self debarkation. The area they were waiting wasn't large enough to accommodate all the people. One thing that seemed a little different for us was that the regular dining venues stopped serving food at 8 a.m. So you really get moving early, if you wanted breakfast. Read Less
Sail Date May 2017
Ship is not so big as modern ships. However, it has quite a lot of rust. Its only and very only for englishspeaking people. So nobody could understandable explain the difference from the persian garden and spa and explain their different ... Read More
Ship is not so big as modern ships. However, it has quite a lot of rust. Its only and very only for englishspeaking people. So nobody could understandable explain the difference from the persian garden and spa and explain their different use! Separate saunas in the locker-rooms for men and women are ridiculous. Prices in Shops and Photography are too expensive. Jewelry and watches are not worth their reduced price. Unfortunately we bought some bracelets and even the shutters worn. No chance now to reclaim it and convert. Staff mostly friendly but even not willing and able to speak other than english. Waiter in buffet-restaurant are rare to find. Every time I ordered a sherry , they brought me a port or cherry-liqueur. Nowhere were really not what it would cost the food in the specialty - restaurants . It showed only afterwards on the bill. The destinanions were very beautiful and unique. Made some excursions as to waterfalls in Quebec, but time was to short to climb the hill to make more photographs. Read Less
Sail Date September 2016
Background on us; we are a early 30's married couple traveling with no children. We are from the south and we flew to NYC to get to this ship. Our normal summer vacation is a few days at an all inclusive resort, although we've ... Read More
Background on us; we are a early 30's married couple traveling with no children. We are from the south and we flew to NYC to get to this ship. Our normal summer vacation is a few days at an all inclusive resort, although we've both been on 1 cruise each before so that's what we are comparing it to. The long and short of it is if you want a relatively inexpensive way to get to Bermuda, this is it. Bermuda was amazing and we had a blast once on shore. Overall, we felt this cruise was okay, with the main complaints being breakfast and lunch food, and the bar service. Of the five stars, 1 star was taken for breakfast and lunch, and the other star for service. Service Compared to other trips we've taken (all inclusive type places), service was sub-par. Bar staff seemed grumpy, those at the martini bar seemed snooty if you didn't have the premium package. The staff at the rendezvous lounge was the exception, they were always nice and cheerful. I don't know if it's due to the automatic tipping thing or not, but my perception is that I would do my own tips in the hope that it would get them happier for our business. Room steward (I think his name was Vancy?) was awesome - always around, always smiling and asking if we needed anything. That dude needs a raise. The ship was always clean, and the staff did a good job maintaining. Dinner service was hit or miss. Lenworth and Reynaldo were excellent. Celebrity does this thing where you have 3 waiters - main waiter, assistant waiter and a sommelier. I would rather just have one waiter as the service felt not overly attentive, somewhat cold or aloof and not overly helpful. Food Breakfast and lunch had little variety and we felt bored of the buffet - dinner was usually good quality. Breakfast never changed - it was the same exact thing every day. And no biscuits and gravy! Lunch only changed a little, not a whole lot of variety and we welcomed the chance to go onshore to Bermuda to spend $50 on lunch. On sea days, the buffet was extremely crowded, and long lines were everywhere, with tables occasionally hard to find. It felt chaotic at times, and some places you had to get a staff member to serve you the food, which took additional time. This could be eliminated, if it can be scooped up or grabbed just let people get it themselves...caused bottlenecks in the lines. If breakfast and lunch were improved, I would give this cruise 4 stars. Dinner was good quality and we never had to wait more than 30 minutes for a table. Cabin and ship Cabin was nice and large enough, although the bathroom needed some updating. Others say the ship felt old, I did not think so. No issues, everything was clean, again the room stewards were great. Pool area was always extremely crowded and we had issues finding chairs in the middle of the day. Entertainment Entertainment director and managers were awesome - very funny. Eddy, Luigi and Oscar were our three favorite people on the ship. Eddy was extremely entertaining and funny but looks like he needs some sleep. I think he's way overworked - Eddy, if you read this, please go take a nap. The "game shows" were always entertaining and a favorite for us. Comedians were clean (a plus), first guy was very funny but we didn't care for the second. Musicians are very talented (Pete Henry and Jim Beam Band especially) but the music for some of the bands got VERY repetitive - I swear I heard the same 3 songs at least 5 times each in seven days. We're not big show people but we did attend a bunch of them, we thought the imagic show lacked wow factor - I'd rather see a traditional magician. Perhaps I'm weird but I'd like to see motivational or educational entertainers thrown in the mix. People Cruise is geared towards older couples from the northeast. We were one of the only southerners on the cruise, which was ok but seemed a little different for us (just regional culture differences). Everyone was fairly friendly and we did meet some nice people. A few suggestions: Why is there a real library on board this ship? Takes up like 2 or 3 decks and is a waste of space. Condense it to one room with a bunch of ipads people can rent with ibooks and convert the rest of the space to something useful for everyone. I would like some variety in the music - I heard no country music, jazz or blues, and only a little classic rock (thank you Pete Henry for yours). The bands are very talented but would like more variety. Update the bathrooms in the ship Change breakfast and lunch to different themes every day. Breakfast - no biscuits and gravy?? Lunch had some variety but not a whole lot, mostly the same stuff every day. It would be nice to have water stations around the ship instead of having to go wait at the bar for a bottle of water. Read Less
Sail Date July 2016
Based on the great experience with Celebrity Summit last October to Canada, we booked a back- to- back cruise to Bermuda this May. It was my husband's 75th Birthday and so we treated ourselves to a balcony cabin. The Summit was in ... Read More
Based on the great experience with Celebrity Summit last October to Canada, we booked a back- to- back cruise to Bermuda this May. It was my husband's 75th Birthday and so we treated ourselves to a balcony cabin. The Summit was in for refurbishment in March 2016 and the Solarium was to be renewed. Unfortunately, we met up with several disappointments with our accommodations and the ship. It took until Friday of the first week of our cruise for them to replace the rollers on the extremely stiff sliding door to the balcony in our cabin, however, the balcony itself was never swept clean and the broken hinge on our closet door was never fixed - I got tired of asking... From the second day of our cruise I showed an officer the unclean condition of the steps leading down into the thassotherapy pool and told him the last step had a slimy feel - repeated visits to Guest Relations desk did generate two phone calls saying they were working on it, but I saw no change! Streaks of rust were coming down from the vent on the wall opposite the pool... I wish I had had an iPhone to take pictures of it, but I didn't. Major changes were made to the Delightful Bistro on 5...no more special daily entries. however, we did have lunch there and the wonderful service and quality of the food we ordered was such that we still ate there 5 more times. I hope it isn't true, but I later heard that it is going to be replaced with a Sushi Bar. Celebrity is now fitted out for 1st, 2nd & 3rd class exclusively which gives a down feeling to the cruise. Loyalty rewards is a great concept, but "after thought" class distinction is not. The Normandie is gone and replaced by the Tuscan Grille which is like an Olive Garden restaurant chain. So many trips on Chandris & Celebrity - we've booked our next cruise on Holland America... Read Less
Sail Date May 2016
My husband and I are both disabled and rely on scooters (EMV's) to get around. My review is on those aspects of our trip. Before I begin, I have to comment on Celebrity’s website. In fact, I was so aggravated that I sent a ... Read More
My husband and I are both disabled and rely on scooters (EMV's) to get around. My review is on those aspects of our trip. Before I begin, I have to comment on Celebrity’s website. In fact, I was so aggravated that I sent a certified letter to their CEO before we sailed. I thought that she might even reply, but we have been home for months now and not a word. My advice? Book with another line until Celebrity gets its act together. Airlines: We flew Southwest Airlines from Houston to Orlando and then on to San Juan the day before our cruise and returned the day after, using a shore excursion from the ship to Bacardi and then on to the airport. Our flights were uneventful and a delight. The people who fly Southwest are absolutely incredible and a great deal of fun as well. When it’s their last trip before Christmas, be prepared to laugh yourself silly! Hotel: We had a suite at the Hyatt House. It is a new place and had a bedroom, sofa bed that was incredibly comfortable for two old people, held three scooters and four people easily! We ate at the Sizzler there at the corner of the Pan Am Pier, a short ride via EMV’s from our hotel and an equally short walk for our daughter. Good food prepared well and often better than what you could get onboard. After dinner, we had a drink on the patio and then went up to the room and decorated the scooters for Christmas, including candy canes to hand out. We had a lavish buffet breakfast at the Hyatt the next morning. Afterwards, our daughter got a cab and took the luggage to the dock. The rest of us drove our scooters the short distance. Embarkation: By the time we got there, we were ready to go! We each gave out some candy canes during embarkation, and they were received with a smile and a Merry Christmas. Although we had no paperwork printed because the website had crashed yet again, we did get checked in, with a few delays. Most of our luggage got to our cabin quickly, but one of my husband's was delayed in Security. When we went to claim it, they wondered why he had a tool kit with wire pliers, a spool of wire and tools. We all had a laugh and he explained that it was the tool kit we keep handy for our scooters. Again, candy canes paved the way! We were surprised that there were very few children cruising; and we ended up giving our candy canes to the crew. We were delighted at the number of people who pointed us out or waved, all week long. Only one person turned one down - the Assistant Cruise Director - and he was chilly all week long. Most people enjoyed our lighted scooters all decorated for the holiday, but his comment was only that he didn't take candy from strangers. No smile either. We noticed that unless he was “on” you never saw him smile, and although I said hi each time he passed, he never once responded. Dining: We had late seating at Table 137 and our wait staff was comprised of Gregorio, Bryan, and Emina. They were all very attentive and the service was excellent. Our food was attractively presented and tasty. I'd rate the dining room a ten-plus - even the Maitre d' stopped to see if everything was to our liking each night. Emina loved our scooter décor and her candy cane so much that we left a set with her to decorate her cabin the last night. The buffet, however, was not good. They closed it down much too early in the day. It began day one when it shut down at 3 p.m. and it never got better all week long. If you boarded late, or got back early from a shore excursion, your only option was dry burgers and burnt buns, or nasty hot dogs. This went on all week long and much of the time we were late for either breakfast or lunch and got leftovers or nothing. One day, since we can't manage a tray of food on a scooter, I stayed at the table, and when my husband got back, they were shutting it down as I got there. Ice cream: It was hard to find a place to get a scoop of ice cream - they were either closed or there was a long line. There were no sugar-free options for diabetics either. Each time we asked, we were told they were out. Specialty Restaurant: My daughter made reservations for us at the Normandie on the day we sailed. It was beautiful and we enjoyed our first courses very much. Imagine, however, leaving your table in the middle of a beautiful meal and returning over an hour later. That’s how we felt when they plopped the Life Boat Drill between courses. Our site was at the top floor of the Theatre. When it was over, they let everyone out at once, so you can imagine how it was trying to get an elevator. A further note on the Normandie - the Summit will be undergoing renovations in March and it will be turned into an Italian-type restaurant - disappointing. We enjoyed the service and the menu a great deal. Whoever designed the Summit did an excellent job so that we could access any floor from virtually any elevator. The drill in the Normandie should have been held either before or after, or we should have been told of the delay mid-course. Ports: we were disappointed in the ports. This has been our favorite itinerary for over 20 years now. I don't know if tourism has grown to the point where they no longer want tourists or what, but we were very disappointed. Barbados: We had planned a taxi tour but there was an issue with the price we had been quoted and we ended up paying double. They took us to two different craft places owned by friends as we figured out. It was not a good experience and we did not tip this driver. In Antigua and St. Thomas, we never were able to find drivers who could accommodate our scooter, so we just wandered around the port shops. Ste. Maarten - The French side of Ste. Martin was the highlight of our trip. We went to the Tijon Perfume “factory.” It’s a quaint little building that is just delightful. John, the owner, gave up the business world in favor of this beautiful little shop – you’ll have to ask him about that! He shared how perfume is made, and following his instructions, we each created three different cologne “bases.” From there, we chose the one that we liked the best, bottled it, and labeled it with the name we chose. We went home with our cologne and a goody bag with all kinds of samples. Next trip, we’ll take take the Advanced Class. Tijon deserves more than 5.5 stars! Our trip back was great fun! A huge lady drove up in a VW mini-van held together by bondo and duct tape. There were already 5 people aboard and she didn’t know about the scooter! Finally, we ended up taking it completely apart and we held it! My husband sat next to her. Our trip back to the ship was over mountain, hill, and dale. During the entire ride, she was talking on the cellphone, eating, and/or yelling out her window at someone or something. My husband almost kissed the ground when we finally got to the pier! All in all, it was a great time! It was our best-tour ever in Ste. Martin. Cabin: We had #1031, an accessible inside cabin. It was spacious and had plenty of room for the scooters without climbing over them. Our Steward was nice, but we didn’t see him often. I wouldn’t hesitate to get this cabin again! Shipboard Activities: We saw a few of the shows and they were fine, but with late dining times, it’s difficult to manage both. The “Marriage” show is always fun, but with Mr. Grumpy, a/k/a Asst. Cruise Director, setting it up, it wasn’t as much fun as usual. All in all, though, we were pleased with the ship and its amenities. Most of the staff was friendly – especially those with candy canes – they always said hi and remembered us. Shops: were fully stocked and had a wide variety of sizes. It was nice to see a few different things available. As always, my husband was tempted by the watches they sell! I count cruises by the number of watches he owns. Disembarkation: Celebrity was not done with us. We had a long layover before our flights home, so we spoke with those at the Excursion Desk and they suggested we book the Bacardi Tour. We verified three times that it was accessible for three scooters. Once we debarked and reported to the site where we were to meet the tour, we noticed that they kept pushing us aside. Finally, someone came over to us and told us that, you guessed it – they could not accommodate our scooters. It took almost an hour to resolve, and finally, they took the scooters in the van where they put the luggage, and they sent someone with them to ensure that they were safe. Celebrity was no help with this – since we had already left the ship. The worst part of it, was that they do have an accessible van but since nobody on this tour needed it, it was not available. That meant that we all did a bunch more walking than we were able to do, and it was not a great time – but that wasn’t Bacardi’s fault! Summary: There were good things with this cruise, and there were not so good. We had fun, but it was our decision to. Due to the difficulties getting around, we may not do this itinerary again. We knew going in that there would be some problems, but we didn’t realize that they would be at every port. Even as we boarded, there were issues with excursions not being accessible although they were purported to be. Had we done this cruise “on foot” our review may have been different, but that wasn’t an option. If you have a scooter, plan on one cab for each scooter plus passengers. If you take one thing away from my review, it’s to please give Tijon a try – you’ll enjoy your time at the shop and with the owners – and you’ll take a bit of it with you each time you use your cologne! We enjoyed the Summit, it was nice being on a smaller ship where there is easy access for everyone. I felt, however, that Celebrity should be doing more for their disabled consumers where it comes to accessible tours, and I am disappointed that they didn't. Read Less
Sail Date December 2015
I would say this cruise is average not poor because there are positive things to be said about the experience. Just not enough positives for me to go back on Celebrity. I have sailed with Royal Caribbean before and my travel agent assured ... Read More
I would say this cruise is average not poor because there are positive things to be said about the experience. Just not enough positives for me to go back on Celebrity. I have sailed with Royal Caribbean before and my travel agent assured me that this cruise line was more luxurious and better quality. I feel completely lied to. Just so you know this is an older ship that has seen more then a decade at sea and in 2012 it was "refurbished". I don't care if they do say it is a refurbished ship you can clearly see the age of the ship, especially when you compare it to newer ships. The positives of this ship would be the fact that it does not carry a lot of passengers so you can get a spot at the pool and the buffet line is not very long. Also, this cruise line does seem to target an older audience which was nice because there was no screaming children on deck, and whatever children were on board were kept busy with an activity program for children. The pool area was kept clean, the food at the buffet is 100x better then what you will get in the dinning room, and the staterooms are much bigger then other ships. I most likely would have had a much better cruise if the crew wasn't so unpleasant. Every night in the dinning room was a disappointment not only because most the food was inedible, but because my two waiters were so miserable and it clearly showed. The assistant waiter was never to be found. And, whenever you would ask for a soda or water he would become clearly irritated and disappear for 20-30 minutes for one soda. And, what do I mean by the food was inedible? One example is lobster night, which is something they boast about all week. Of course when the night finally came everyone ordered lobster. It was like rubber. Most of us sent it back and ordered a steak. This was something that was routinely done throughout the week because of the poor quality of food. Which is surprising because they are partnered with the show Top Chef. What really bothered me was on day 2 I became sea sick which is no one's fault and I completely understand that. But after I vomited in the stateroom I called the attendant and explained what happened and they said they would be right there. 20 minutes later the smell had made it worse I vomited again and still no attendant. I called again apparently they went to the wrong room and promised they were on their way again. About a half hour later still no one came and I threw up again. Finally as sick as I was I walked to guest relations vomit in my hair and on my clothes and explained what was going on. (Yes, I had tried calling first but no one answered) I was never so sick in my life (and I've been on cruises before) and it was like pulling teeth just to get help. Now I can go into a few different stories about how a cruise entertainment manger threatened to throw a guest in the brig via microphone and called security and completely embarrassed this one man in front of the whole pool deck or about how the photo studio provided me with the most difficult time/service when trying to purchase one photo. But, I think I've made it clear about the type of crew on the summit. Thankfully there was a 3 day break where I got off the ship and enjoyed beautiful Bermuda. Read Less
Sail Date July 2015
I have mainly sailed on Celebrity. Most of the time the service is excellent. This time there were a few things that disappointed me. 1- I felt pressured into buying a drink package by one of the waiters. This has never happened ... Read More
I have mainly sailed on Celebrity. Most of the time the service is excellent. This time there were a few things that disappointed me. 1- I felt pressured into buying a drink package by one of the waiters. This has never happened before. 2 - I ordered a steak from the main dining room. This is on the standard menu (stuff they served every night). The meat was very rough and it was cooked medium. I has trouble cutting the steak. Of course, they offered to get me something else but by then I didn't want eat. 3 - The main dining room felt hot at times. Turn up the A/C 4 - Even though I had purchase the drink package, there were mysterious additional tip charges on my bill (double check your bill). In addition to the 18% tips they charge for the drink package. 5 - They would run out of coke zero at certain bars and you would have to go in search of the coke zero at another bar. 6 - They have stopped doing the brunch on the sea day :( Over all the service is always good. I would sail again on the Summit. Read Less
Sail Date April 2015
For starters, the ship needs a facelift. it's rusty in some areas, my bathroom had mold and a broken tile. The food was not quite up to par, no more chocolates in the evening, except for one night. It seems like they are cutting ... Read More
For starters, the ship needs a facelift. it's rusty in some areas, my bathroom had mold and a broken tile. The food was not quite up to par, no more chocolates in the evening, except for one night. It seems like they are cutting corners everywhere you look. We paid for the airport to cruise transportation and i had to go all over to find the representative. If I were older, I would have had a hard time walking so much. They also didn't have a step stool to get on or off the shuttle buses. The shore excursions were pretty good. I had no complaints, except that maybe the Manhattan one could have been a little longer. three and one half hours did not do justice. The entertainment was pretty good, they had four afternoon matinees, which were pretty nice. The in room movies were outrageous in price. The Silhouette has free in room movies plus paid ones, this one only paid movies and they were either $12.95 or $14.95. A bit much. The Canada ports all had WIFI and were covered, Portland and Bar Harbor were open and those were the two ports were it rained. I realize that this is not Celebrity's fault but they might help in doing something about it. The disembarkation was extra long. I don't know if that was New York's fault or the ship's, but we were in back of the dining room and never heard any announcements, just wait, wait wait. there could have been coffee and pastries while waiting. I loved the itinerary but was quite disappointed with the ship. I don't think I would recommend this trip on this particular ship. Read Less
Sail Date October 2014
We have sailed with Celebrity on a number of cruises and very for the most part happy. That is until we sailed on The Celebrity Summit out of San Juan Puerto Rico on March 16, 2013. First let me start by telling you about what was right. ... Read More
We have sailed with Celebrity on a number of cruises and very for the most part happy. That is until we sailed on The Celebrity Summit out of San Juan Puerto Rico on March 16, 2013. First let me start by telling you about what was right. The crew were tremendous. They were always smiling, Happy to help in anyway they could and polite. Our stateroom number 8105 was very comfortable for an inside cabin, our first, we usually take a balcony. However, upon entering the room on the next to last night we discovered that there was a leak from the ceiling that had created a puddle on the floor. I called and within 15 minutes the crew was there checking it out. However it took over 2 hours for them to find the correct person to make the repairs and towel dry the floor. After 2 o'clock in the morning they finally left. It took us until 4:30am to fall asleep. Stuff happens and they did refund us for our excursion the next morning. Now here is where Celebrity has gone wrong, really wrong. The main dining room food was just OK not what you would expect from a 5 star rated ship ( I would give her a 3 star ). Lunch was no longer served in the main dining room and the buffet areas. Now only the buffet served lunch for the masses. The food in the ocean court buffet was pathetic. Not only was the food pretty bad, but the selection was the worst we have had on all of our cruises. On several ocassions we went to have a late meal and found that most of the ingredients for the pasta station were empty. The chef complained he was out. This was not unusual for the venue. Poor selection and food quality. We had sailed on the Infinity the Summit's sister ship and had a wonderful time. Not on this ship. The staff at the buffet always seemed to be wondering around while things were empty and needed refilling. EX. the coffee pots were empty, no decaf tea, no cream, on and on and on. This was everyday. Management asked me what could they do to improve the service. BIG mistake. I took them through a 15 minutes explanation of what was wrong. They looked surprised. This was the same guy that went around examining everything and never saw anything wrong or didn't care. NOT worth the money. I will stay with Princess where we have NEVER had a bad cruise and it was less money. Read Less
Sail Date March 2013
Traveled with the Elks group aboard the Celebrity Summit in a balcony room in concierge class (Jan 26 - Feb 2, 2013). The cruise started off rough from a a quality and service perspective and never recovered. Ship Condition: The ... Read More
Traveled with the Elks group aboard the Celebrity Summit in a balcony room in concierge class (Jan 26 - Feb 2, 2013). The cruise started off rough from a a quality and service perspective and never recovered. Ship Condition: The ship supposedly was overhauled recently yet it looked like it wasn't well care for. Stained carpets and leaking ceilings throughout the ship. Stateroom had damaged trim, ripped linens, cracked shower floor, and mirrors that were losing their polish around the edges. Balcony railings looked like they needed to be refinished. Food serving areas had several machines out of order. Crew Service: Several members of our party had purchased premium drink packages prior to the cruise. Upon boarding they were told they only bought the basic package and would need to pay again to upgrade. Staff told guests that "there was nothing they could do to help, that they'd have to take it up with Celebrity Corporate after the cruise". Ship "ran out" of light beers first day of the cruise requiring guests to purchase more expensive drinks. Several people in our party ran into issues with their ship cards and bar staff made scene in front of other guests that we would need to pay with cash. Ship officers said they would investigate then we'd later get a vmail message that said "We are sorry to hear you had a problem with your cruise experience, we have investigated the issue and hope your issue is now resolved." with no actual solution or further discussion of the problem. In-room breakfast orders were consistently wrong (hard boiled eggs instead of poached, 1 slice of bacon instead of 1 order of bacon, etc...). Room staff barged into room to grab plates when the wife was changing, wouldn't wait for her to finish. Had to ask several times for extra pillows. We never saw our Concierge the entire cruise. All non-dining room or specialty restaurant food service stopped at 7:00 PM. Internet service is charged by the minute, but the service is so slow that you use most of that time up waiting for pages to load. Should be charged by actual data used, just like cell phone plans. What was good: Q'sine, one of two specialty restaurants (Normandy (French food) is the other) was excellent serving a variety of small plate courses. The staff service there is what we expected in all other parts of the ship. The Caribbean islands. Read Less
Sail Date January 2013
Out of 20 cruises, this was the worst cruise we have ever taken. Bayonne NJ is not a cruise ship terminal. It lacks any cruise terminal facilities. Embarkation is through tents and boarding buses for a 500 yard ride to the ship. First ... Read More
Out of 20 cruises, this was the worst cruise we have ever taken. Bayonne NJ is not a cruise ship terminal. It lacks any cruise terminal facilities. Embarkation is through tents and boarding buses for a 500 yard ride to the ship. First time we ever had a steam iron confiscated by the ships crew after hand carrying it on a plane. We just wore rumpled clothes for 2 weeks. Once on board, around 2pm, we went to the buffet for lunch. The food was fair, but service was non-existent. We had to bus our own table to have a place to eat..and this continued throughout the cruise for breakfast. Everyday at the buffet breakfast there were 4-5 staff selling wine, soft drinks, etc but rarely a person to bus tables much less bring a coffee or orange juice refill. In fact, we bussed tables for some elderly so they could set their trays down to eat. The first morning, they had sticky buns which we all liked. After that day, they disappeared and on two other days you had to search high and low to find any. The buffet line was very long and on both the starboard and port sides. Finding food was a moving target and required walking around the length of the ship. For some reason fresh pineapple was in short supply. There were usually 3-4 location for fresh fruit, but only one had pineapple and it changed daily. In addition, the last night we were supposed to have pineapple crme Brule, but none was available for the first dinner sitting.Food was a disappointment and would have to get better to be a 3 star, .Lobster night was a real joke. 1/2 lobster very dry and no drawn butter served with 2 broiled shrimp and several slices of half cooked scallops. We did not attempt to eat the scallops and the wives didnt eat the lobster. The wait staff was totally undermanned and could not keep up with the meal, but they tried very hard. Several nights one of the 6 persons at our table didnt get their main course on time. Coffee was always served late after most had finished their dessert. This was the first time I had ever seen regular coffee and decaf come from the same pot. It was obvious from the first day that the ship was very short of wait and kitchen staff. Desserts were not up to prior Celebrity standards by a long shot. There is more, but you get the picture We have traveled on Celebrity several times in the past. Therefore, we knew what to expect. Everybody was complaining about the food and the service. Moving on: The entertainment was first class and an improvement over past cruises. The cabin steward was first class. The cabins and ship in general was in good repair. We had bad weather and the ship had to change our itinerary to a little town called La Baie, Quebec. The day spent in LaBaie was the best port we have visited in 5 years. The local people put on a show at dockside which was amazing. The had locals in costume, taking pictures with the guests as they left the ship, offering slices of homemade blueberry pie, blueberry wine and chocolates filled with blueberry...free. The hop on hop off tour the towns people prepared was outstanding. It was truly a town experience done the good old fashion way making people welcome. The finale: We were supposed to dock at 7am. Our ship was 3 hours late docking on the last day with no explanation. We had a 2:15 plane using Celebrity transportation to and from the ship. We barely made the plane. The debarkation was an exercise similar to my days in the army. Hurry up and wait. Stand in line. Wait for the second and third bus. Ride the bus for 500 yards and then sit on the bus for another 15 minutes before being allowed to exit. Make a mad dash for the luggage and try to locate the right bus to take to the correct airport terminal. Oh yes, no time to retrieve the new steam iron purchased for this trip. My claim ticket for the iron is 63167. We made the 2:15 plane with less than 30 minutes to spare. Bottom line. Celebrity management made several mistakes. First, should not use Bayonne NJ cruise facilities Second, bad food: need to totally improve the food to previous standards Third, staff shortage: increase wait staff and kitchen staff to adequately service the guests. Read Less
Sail Date September 2011
The Summit is old school elegant but shows her age at every glance. We stayed in room 9073 and paid for the Concierge Class. The towels are not large...the holes in the drapes were from age...the outside veranda small and marked with rust ... Read More
The Summit is old school elegant but shows her age at every glance. We stayed in room 9073 and paid for the Concierge Class. The towels are not large...the holes in the drapes were from age...the outside veranda small and marked with rust areas and the flooring with burns. Each nite at 5pm we got 4 pinkie sized crackers with a dot of something on each....after the first nite we never saw our bath mat again...the bathroom tile and shower show lots of age...we were not aware but cabin 9073 and the one adjacent has the ships painting ladder there for your viewing 24/7. The morning in room breakfast was excellent. The food throughout the ship was excellent. The pool lounge chairs were taken all the time and pool boys did nothing. The shows were good...transportation in Bermuda by boat is a 3 minute walk and very cheap. The Captain of the Summit was the most client involved officier we experienced in 12 cruises. The wine steward was the highlight of the dinning room...service by others was also excellent. The Hurricane hit the U.S. while we were in Bermuda and Celebrity wisely took no chance and kept us 300 miles west of the storm and it added an xtra day to the cruise at their cost! We have done 4 other lines and the Concierge extra cost was not worth it. The staff was always professional...The Summit needs a respite to regain her elegance... Read Less
Sail Date August 2011
Leaving out of Bayonne,N.J. is convenient for us as we live in N.J. We found no problems with embarking as it went smoothly. We so looked forward to this trip as we had not yet cruised to New England & Canada before. Our first stop was ... Read More
Leaving out of Bayonne,N.J. is convenient for us as we live in N.J. We found no problems with embarking as it went smoothly. We so looked forward to this trip as we had not yet cruised to New England & Canada before. Our first stop was New Port, RI & we planned to visit the Breakers. Due to a very long wait to get on a tender, of which only 4 were running, we didn't have enough time to accomplish what we had set out to do. Guests were losing their tempers due to the long wait. (hours) Portland was enjoyable. We were unfortunate to hit a Noreaster and were unable to tender into Bar Harbor which was very disappointing to most passengers, however it was no fault of the Cruise line. Our next stop was Halifax where we again encountered windy and rainy weather. Quebec was a wonderful experience & a lovely city which we enjoyed very much. We were sorely disappointed in the ship itself. The food in the dinning room was good but at times repetitious. We tried the evening buffet only one night which we thought was unpalatable & never again ate there. The shows left much to be desired and didn't compare to other ships we were on. We also found that many of the activities that we would have liked to attend were during the day when we were onshore. Poor planning. We had a balcony cabin but were unable to open the sliding door. It took 4 days for someone to come and fix it. Our bathroom exhaust fan didn't work either all of which we reported to the desk. No hurry to fix anything & waited days to correct. Aside from the convenience of not having to fly in order to take the cruise, we will not cruise this ship again. This was a 14 day cruise & were anxious to disembark. On a brighter note, a new Celebrity ship will be in service at this port which we are looking forward to. Read Less
Sail Date November 2010
Stayed at the comfortable Staten Island Hilton Garden Inn the night prior to departure. They provide complementary shuttle service to and from Cape Liberty Cruise Port. We left our car safely in their parking lot for the two week duration ... Read More
Stayed at the comfortable Staten Island Hilton Garden Inn the night prior to departure. They provide complementary shuttle service to and from Cape Liberty Cruise Port. We left our car safely in their parking lot for the two week duration of the cruise. That arrangement is convenient, and obviously a tremendous value. Embarkation required that,after you leave your luggage with a stevedore and check in, there is an additional step that requires you to take a bus for the short distance to the dockside. This last step is peculiar to Cape Liberty and is time-consuming. For reasons known only to themselves (cost savings?), Celebrity Summit CLOSES their dining room for lunch on the day of embarkation. This results in utter confusion in their cafeteria and people unable to find a table. We carried trays of cold food up and down the area of the cafeteria without finding either a table or a table willing to share. I contemplated leaving the ship in desperation. Finally, we did find a place to sit down and eat our cold lunch. This experience colored our opinion of Celebrity and impinged on our enjoyment of the cruise. At Newport, RI passengers were lightered by use of the ships life-boats. They commenced at 8:30 a.m. and the last shore going passenger was not off the ship until after after noon. We could not, therefore, go ashore at Newport because it seemed unlikely we could return before sailing time of 5:00 p.m. There were no ships officers in evidence to instruct as to proper handling of the life-boats. We saw them regularly miss tossed lines and in so doing, strike the side of the ship. The operation appeared lackadaisical and unsupervised. This with a calm sea. The ships service staff were superb and compensated for various shortcomings. The food was good in the dining room, we had the 6:00 p.m. seating. The main dining room is closed for lunch whenever the ship is in port. We only ate in the cafeteria when we had no other choice and the food was unsatisfactory. Our son has various food allergies. The dining and food service staff were superb in providing for his special requirements. They simply made our cruise. Our son never once suffered any indisposition, because of their concern and special preparation of his meals. We particularly commend the Assistant Maitre'd, Melvis Afonso; Gladwin Pinto,our waiter; Padilla Menino, our Assistant Waiter; Rey and Jim our Room Attendants. I wish to commend the "always smiling" Ininando Fernaz, waiter. There were two "Brunches" during the cruise. These are chaotic with every man for himself as to seating. I was sure happy to see Ininando Fernaz's smiling face among the crowd. He called over, cleared a table, and made the "Brunch" tolerable. We struck heavy seas and high winds in the Gulf of St. Lawrence. The ship rolled heavily. There was damage in many rooms, toiletries and broken glass on the floor in our and many others. However, we suppose that it was not too bad, because, Captain Athanasios Peppas did not find it necessary to drain the topside pools. As to the public rooms. We were excluded from Revelations on Deck 11 between the hours of 4:00 and 6:00 p.m. as it was reserved for the exclusive use of the more privileged Elite passengers. Read Less
Sail Date October 2010
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

Find a Celebrity Summit Cruise

Easily compare prices from multiple sites with one click