23 Celebrity Summit Cruise Reviews for Romantic Cruises to Caribbean - Eastern

We had an incredible time with Celebrity on our Caribbean cruise. We started in Puerto Rico, going to St Thomas St John, St Maartin, Bermuda, then back to NJ (where we live), so we only had to take one flight, which was handy. From start ... Read More
We had an incredible time with Celebrity on our Caribbean cruise. We started in Puerto Rico, going to St Thomas St John, St Maartin, Bermuda, then back to NJ (where we live), so we only had to take one flight, which was handy. From start to finish, we had a great time with the exceptional service of the staff, beautiful ship, and tasty food and drinks. I'm a vegetarian, so I'm always a bit worried about what I'll be able to eat, but there were delicious options for every meal and both my husband and I loved it all. Dinners were our favorite as we had our sommelier Raul providing great recommendations on the wine for the night and our waiter Marvin suggesting foods we would like based on our previous meals, nailing it every time. We are already looking int our next cruise with Celebrity; I would recommend them to anyone looking to try a cruise! Read Less
Sail Date April 2018
We booked this cruise 3 weeks PTD for the amazing price for an inside stateroom. The cabin was well appointed and roomy. I couldn't believe all the storage spaces. We went to Antigua, St. Kitts and St. Thomas. Nassau was aborted ... Read More
We booked this cruise 3 weeks PTD for the amazing price for an inside stateroom. The cabin was well appointed and roomy. I couldn't believe all the storage spaces. We went to Antigua, St. Kitts and St. Thomas. Nassau was aborted due to high seas. We did tours on St. Kitts and St. Thomas. Stayed on board for Antigua. Their big claim to fame is 365 beaches. We preferred the lovely poolside and spa pol areas. So relaxing and with hardly any passengers around, you did not feel cramped for space. Really glad we did that because our 3 sea days were not so nice poolside. Way too many people for such a small area. It was crowded and noisy. This was our first Celebrity cruise and I had heard great reviews about the food. Sadly, we were disappointed. The Cosmopolitan dining room was very pretty, service excellent but the food was just so-so. It could have had more flavour and be hotter. The Oasis Cafe (buffet) lacked variety. Plus there were 4 separate buffet areas, the 2 standard (port and starboard) and then a separate pizza place and a grill at the stern. Unless you spend time walking allover the place, you would never know about the last 2. So it was a lot of walking just to see what was there and then go back to get what you want. Plenty of seating and the service was very attentive. The food lacked in flavour and needs to be hotter. Embarkation was San Juan and I will never sail from there again. You can find great cruises out of Florida without the hassle and extra expense of flying to San Juan. It was a good thing we flew in 1 day early. I had the unfortunate experience of having one bag not arrive when I did. It was a complete mess trying to have the bag delivered to the ship. American Airlines said they would, Celebrity said the porters pick them up. Well, i was notified by Guest Services that the porters said they could not promise to get the bag to the ship on time. I was told the best way was to go get it myself. Seriously! So I was already on board and getting settled in when I had to take a cab back to the airport. The bag was there but AA didn't understand why I came for it. It was tagged for 5pm delivery. Get bag, get cab and go back to ship. $50 later I am at the pier with my bag. It became a finger pointing contest as to who lied to whom and I was the one caught in t he middle. I blame Guest Services for not knowing procedure and sending me back to the airport. And here's the clincher .... upon returning to the ship, I was not allowed back on. Why? Because I had my husband's ship card. It was scanned when I left the ship but no one noticed it was the wrong card. So now ship's log has me on board and my husband off. By this point I was ready for a complete melt down. Fortunately a very nice man with port services spoke with embarkation check -in and I was whisked to a special desk, issued a new card (thank heavens I had my passport) and then escorted to the ship. My escort demanded to speak with ship's security supervisor who immediately took over. I was then escorted to our room where the security officer verified my husband's presence and identity (recording it all on a body camera). I was so stressed and exhausted (did I mention HOT too?) Sadly, not a single Celebrity security person ever apologized. I went back to Guest relations several times but the woman who helped me initially was never there and I really did not want to repeat this tale of woe. As for the stress, the massage I had booked earlier was the perfect remedy. Spa services...WOW!! I can't say enough good things. We had a couples massage and I had a pedicure. The best I have ever had. Read Less
Sail Date January 2018
This was easily the best cruise vacation ever, and the best vacation ever. Despite missing one port (Nassau) due to weather, and an itinerary change from when we first booked (St. Maarten swapped for Antigua), it was just perfect. The ... Read More
This was easily the best cruise vacation ever, and the best vacation ever. Despite missing one port (Nassau) due to weather, and an itinerary change from when we first booked (St. Maarten swapped for Antigua), it was just perfect. The staff all provided excellent and friendly service. Summit is a wonderful ship. My wife and I are still somewhat novice cruisers, this one was our third. Our two previous cruises were with Royal Caribbean, and both were very nice. We read a lot of reviews leading up to the cruise and expected it would be wonderful, but our experience easily outpaced those expectations. We are fairly quiet people and don't really enjoy big crowds, I don't think you'll ever find us going on one of the ginormous ships, so the smaller, more intimate Summit was perfect for us. The ship is very easy to navigate. Also, Celebrity does tend to draw from an older demographic, so it is far less of a party ship compared to Royal. This is another big plus for us! The whole cruise was very relaxed. There is plenty to do on the ship, but at the same time, not an overwhelming number of activities where you feel stressed to fit everything in. Embarkation was pretty smooth, thanks in large part to being a suite guest, which meant a pretty short check in line. But beyond that, and despite the terminal still being not being in the best shape due to the hurricane, operations were very smooth and we were on the ship very quickly after arriving at the terminal. I would say it took 10-15 minutes max. I've read in other reviews about Summit looking old or seeing better days. Sure, Summit obviously looks different than the brand new giant ships in Royal and Celebrity fleets. And any vessel on the ocean is going to pick up some rust spots (we are talking about salt water after all). But honestly, I couldn't find any remotely significant issues with Summit's appearance or upkeep. All of the spaces were clean and well maintained. Carpeting and seating all looked to be in top notch shape. Summit is also very easy to navigate. It's a smaller ship, which we like very much, but it was never more than a few minutes to get to any part of the ship. I'm pretty sure our next cruise will be on the Summit. We got a good deal on an upgrade from an Aqua Class room to a Sky Suite. So we took full advantage of the perks, namely the suite dining room Luminae and the exclusive suite club, Michael's. Luminae in particular was well worth the upgrade. Again, as quieter people, we really enjoyed the smaller, quieter dining setting as compared to the large main dining room. Food was excellent, service was excellent, and we had the opportunity to get to know fellow cruisers. Staff and service were excellent. Our stateroom steward Adhy was excellent in the upkeep of our stateroom. Our butler Chip was perfect for us. He was really good at reading that we were introverts and didn't push himself on us checking in, he seemed to always know the perfect time to find us in the hallway or other areas to check in. He was super helpful! I also have to give special recognition again to the staff at Luminae. Denis the maitre'D always provided us great service as well as our waiters Juan Pablo and Dominic. Dominic especially was excellent. He was super friendly, but also super knowledgeable when it came to explaining what was on the menu, which was good for my wife and I as we aren't foodies and don't do a whole lot of fine dining. But he was also quick to learn our preferences and his recommendations each night were always right in line with our tastes. I hope Celebrity treats him (read: pay) well. A great asset to the cruise line. Again, as suite guests, the disembarkation process is pretty, well, sweet. Our Michael's Club concierge Anastasia escorted us off the ship and had special clearance to get us ahead of the line to go through customs. Probably 10-15 minutes max from when we left Michael's Club and were in a taxi to the airport. The service was excellent, the ship was in great service, and everyone from staff to fellow cruisers were all super friendly and nice. It really was the perfect vacation! Read Less
Sail Date January 2018
We wanted a cruise with a lot of sea days, at about this time. The ship and crew were wonderful as always. The ship is in good shape. The decor is dated, but not at all worn. The crew is amazing as always. The cabin was great. A ... Read More
We wanted a cruise with a lot of sea days, at about this time. The ship and crew were wonderful as always. The ship is in good shape. The decor is dated, but not at all worn. The crew is amazing as always. The cabin was great. A concierge cabin on deck 6 in the suite area, it had a larger than usual balcony and a great stateroom attendant. I would recommend it. We particularly liked the Tuscan Grill and Sushi on Five restaurant. The ports were changed due to hurricane damage to Antigua and St. Kitts. Both were a little disappointing. I think they would work well in the midst of bigger and more exciting ports, but as the main ports they were lacking. San Juan disembarking and airport transfers were a bit problematic, but that's also due to the hurricane and likely not representative of the future. They did fine. Read Less
Sail Date October 2017
So we were on the back to back cruise from Bayonne down to San Juan and then down to Caribbean for the next 7 days. Boarding process was simple and quick and we were on board by 11:00. The ship itself is a pleasure to be on board. ... Read More
So we were on the back to back cruise from Bayonne down to San Juan and then down to Caribbean for the next 7 days. Boarding process was simple and quick and we were on board by 11:00. The ship itself is a pleasure to be on board. There are signs of age from the ship but nothing that would put me off returning to the ship. Pros - Both the Oceanview Cafe and Main Dining Room offer amazing quality of food and we never struggled to find a table. Service from the staff in both of these was equally amazing. Specific shout outs to Vincy and Durga in the main dining who enhanced our dining experience and made the cruise even more special. It was a shame that we were moved on the second week due to a group booking being given our table but Orlando and Mustain did a good job. Nelly who worked in various roles across the ship (meet and greet at the dining room) was lovely and so friendly. She remembered all of our groups names and made a point of coming to see us every day. I proposed to my partner whilst on board and they made a cake for us and presented it with the ring at the end of the meal. They made the whole event very special for us. Cons Our cabin attendant was slightly absent. Although our cabin was made up every day, he wasn't very visible throughout the trip and we had to ask for beach towels as they weren't left in ur room. Guest Relations was visited twice on our holiday and on both occasions the experience wasn't pleasurable. It is crazy that the one department that its sole role is to assist guests is the one department that are rude, patronising and completely unhelpful. It is unfair to tarnish the whole department but I dealt with two females whilst on board and both were equally dreadful. The ship performers for the theatre were very talented but let down by a lack of imagination when it came to execution. We watched three shows performed by them and all three lacked a storyline and were all just new songs performed in a musical theatre way. Chandelier which is their new show was like watching amateur dramatics performance through poor storylines and lack of imagination. Our itinerary for the second week was amended and we did not find this out until we boarded the ship. This was more an issue with Celebrity than with the ship itself. Overall, we had an amazing time and the cons were not big enough to have a negative impact on our trip. Read Less
Sail Date October 2017
we have been on the summit before and enoyed it , this cruise also was a timing for us as we were on a back to back getting off the jewel of the seas, stayed in san jaun for three days then boarded the summit. everything was great on ... Read More
we have been on the summit before and enoyed it , this cruise also was a timing for us as we were on a back to back getting off the jewel of the seas, stayed in san jaun for three days then boarded the summit. everything was great on board, however for the first time i have to say the food on the jewel was better than the food on the summit, staff on board were all freindly and polite. staying in bermuda for 2 days was an added bonus.our cabin was great, we had a balcony guarantee and once on board found that they had given us a sweet 16 balcony cabin. room roughly the same as a premium balcony however the balcony was 2 times the size. we had a added surprise when the comedian scheduled was delayed and the cruise line brought in the 4 tenors who were fantastic. did a 1 hour show and then on the last day at sea did an afternoon matinae. very pleased with the summit and especially captain kate Read Less
Sail Date April 2017
We have previously done this repo cruise but wanted to do it again. We flew on a direct flight from Newark to San Juan the day of sailing. We arrived in San Juan just before noon and headed directly to the ship. My wife has mobility issues ... Read More
We have previously done this repo cruise but wanted to do it again. We flew on a direct flight from Newark to San Juan the day of sailing. We arrived in San Juan just before noon and headed directly to the ship. My wife has mobility issues and a crew member gave her wheelchair assistance upon arrival at the terminal. Check in was quick and before boarding the ship, we stopped at the liquor store in the terminal to pick up two bottles of bubbly. Upon embarkation, the crew member brought us directly to our room which was ready to receive us. We next went to the Oceanview cafe for lunch and sat outside at the Sunset Bar. For your information, there is no longer any smoking allowed at the Sunset Bar which is great! Our first and second stops where St Thomas and Sint Maarten. Having suffered through a long winter and with Johanne still recuperating from a hip replacement it was great soaking in the warm waters of the Caribbean. Johanne in the first days of the cruise managed to get two spa treatments, a pedicure and a head, neck and foot massage with a hot oil drip on the top of her head. She loved both treatments. We continued on with two sea days until arrival in Bermuda. Of course at this time of the year we where not going to the beach because the water is still to cold for our liking. We decided to visit the aquarium on our own and enjoyed the visit. This was followed by a little shopping in Hamilton and a pint of beer at one of the pubs. After having spent the night in Bermuda, we shoved off in late afternoon with another sea day before arriving in Bayonne. The Captain allowed Captain's Club members with Elite status and plus to watch the departure from Bermuda on the forward helicoptor pad, which was nice. We met with the master of the ship, Captain Kate McCue. Such a warm and engaging lady. She is the first female captain we have ever had in our cruising experience. I'm convinced that her qualities in human relations reflect on the moral of the crew bringing it to be friendly and efficient. We enjoyed most of our meals, especially the quiet breakfats we had in the Tuscan Grill for Captain's Club Elite and plus guests. We also had the benefit of a daily happy hour which was a nice opportunity to meet and discuss with new friends. I also loved the fact that I could get some free laundry and dry cleaning. Loyalty does have it's advantages. Our Captain's Club hostess, Olga, was very engaging and helpful. It was a lovely and relaxing cruise with pleasant weather. The production shows where among the best I have seen, such a great crew. All in all, a wonderful cruise! Read Less
Sail Date April 2017
We absolutely loved this cruise! We loved the destinations and could not have been more impressed with the crew and staff! Everyone made an effort to get to know you personally. Captain Kate also made the voyage fun by timing the ... Read More
We absolutely loved this cruise! We loved the destinations and could not have been more impressed with the crew and staff! Everyone made an effort to get to know you personally. Captain Kate also made the voyage fun by timing the sailing between ports so that you were pulling in to port while you were eating breakfast each morning. She would speed up the ship or slow it down depending on how far the next destination was so that you could see the ship dock each day and I LOVED that. The previous cruise I was on you would wake up and be at the port. Starting out from San Juan also makes for more time at port vs. at sea if you like sight seeing. We went to a beautiful beach at each destination!! My favorite was Trunk Bay (St. John, St. Thomas USVI). My husband's favorite was the Black Beach at Ti Kaye Resort, "Anse Cochon" in St. Lucia. Very hard to get to but well worth the effort! I cannot think of one thing that I would change to make this cruise more enjoyable! Read Less
Sail Date November 2016
We hadn't been to some of the islands on this itinerary and wanted to re-visit others. The ship is slightly smaller than some of the "Millennium" class ships and has a more intimate feel. The public spaces seem less crowded ... Read More
We hadn't been to some of the islands on this itinerary and wanted to re-visit others. The ship is slightly smaller than some of the "Millennium" class ships and has a more intimate feel. The public spaces seem less crowded and the staff seems less hurried than on some of the larger ships. We had sailed on the "Summit" before and wished to enjoy the new retrofitting, particularly in "Aquaclass" and the yummy "Blu" restaurant. The outside windows could have used a good washing however, as could our veranda glass. The service was outstanding, the food excellent, and the new female captain (Kate) quite personable! The value for the money is always exceptional on Celebrity. When disembarking in San Juan grab a porter for your luggage and you'll be zipped through customs - well worth the five dollar tip to get through an otherwise tedious disembarkation! Recommend allowing plenty of time for departing the San Juan airport, as can be backed-up as long as two hours waiting on the "agricultural" and TSA checkpoints. A good book will help. Can't wait to cruise again! Read Less
Sail Date April 2016
I am a very experienced cruiser, I have taken cruises with my family in tow- three children and as a couple with my husband only. I have logged over fifteen cruises on Celebrity, Costa, Royal Caribbean, and Carnival. I normally stay in a ... Read More
I am a very experienced cruiser, I have taken cruises with my family in tow- three children and as a couple with my husband only. I have logged over fifteen cruises on Celebrity, Costa, Royal Caribbean, and Carnival. I normally stay in a balcony or suite. This cruise on the Celebrity Summit was to be something special for my husband and I- our empty nester cruise. It was just the two of us. We tried an Aqua class suite- we were astounded at how small it was; smaller than the Concierge and regular balcony rooms on the Summit. The bathroom shower had swinging doors, like in an Wild West saloon; it was impossible to take a shower in this tiny, narrow shower without water spilling out all over the floor- you had to use all your towels to mop up the mess. The bed would not stay together, a crack was always present in the middle and once you were in the bed the crack would grow bigger! The bed was the most UNCOMFORTABLE mattress I have ever had on any ship. Our steward could not speak any English. We asked him to try and fix the bed, but it never happened. Despite him nodding in the affirmative. We never received ice in our bucket, despite asking him and talking to the adjacent steward to our cabin. Not that this is a serious problem, but the Aqua class is touted as a personal butler service suite- it just isn't worth the money. That said, the private dining room for Aqua travelers- the Blu, was lovely! It was possibly the best service I have ever received in a dining room. The maitre'd - David- was impeccable in his attention to detail, service and compliment. All of the servers were the best! This ship has seen better times, and it bears mentioning that the Summit is going into dry dock in Feb 2016 for upgrades and refurbishment. As for Celebrity as a cruise line- the checking in process has been among the smoothest, the excursion desk most affable and effective and the front desk had some of the most helpful crew we have ever experienced. But, the disembarkation- was too rushed. We were able to leave the ship early, as all suites get to do. Our luggage was grouped by our number which was given to us the night before on the ship. I kept the receipts for our three bags. Once off the ship we were going to have to go through customs. A Porter, employed by the Port Authority in San Juan, and asked by Celebrity to help its travelers, came over to my husband and asked us if we needed help. My husband said yes, we handed him our luggage bag receipts, he loaded our bags on a trolley and quickly took us to the front of the line to the Customs rep. We were immediately passed through and the bags were loaded to our transit to the Conquistador hotel in Fajardo, PR. We didn't discover that we had the wrong suitbag until we were in our room in the resort! We called the owner of the bag, he was not aware that he didn't have the bag. He didn't take ours, but he did have someone else's! We paid to take his bag home on Jetblue, ,then paid to send it to him via UPS insured to his home in NC. I got in touch with Celebrity immediately to find our bag. No one answered at the port for three days! We sent emails, that were unanswered. Once we were back home, I finally received a customer service rep- btw the customer service is located in Wichita, Kansas, not at any port that Celebrity uses. When you have a problem they put you on hold why they try and call the port themselves. They put me off for five days various calls- once I was put on hold for 23 minutes! They had my bag, and knew it early on- despite me honestly telling them that we had another passengers bag by the fault of the porter, and I had provided them proof that it was delivered with a tracking number...they have been sarcastic and rude to me, saying I didn't deserve my bag! I still haven't received my bag from Celebrity - this is how they treat their passengers. Today, I was told by voicemail that they would send my bag via COD and I had to pay with a money order once it was delivered-- but, there wasn't a tracking number- I just needed to be home when it was delivered! What kind of service is this? I probably won't take a Celebrity cruise again. I must say, the ports visited on this itinerary were awesome! But, I can find them on other cruise lines. Read Less
Sail Date October 2015
This was a repositioning cruise from New Jersey to San Juan with stops in St. Maarten and Tortola, and was our 5th cruise on the Summit. We thought our expectations could not be exceeded, but they were. We noticed a significant ... Read More
This was a repositioning cruise from New Jersey to San Juan with stops in St. Maarten and Tortola, and was our 5th cruise on the Summit. We thought our expectations could not be exceeded, but they were. We noticed a significant improvement in smiles and service. We experienced our best ever cabin attendant (thanks Muhajir.). The Maitre d' in Blu, David, was amazing. He was everywhere helping, chatting with everyone, pouring wine when necessary. Sophia, the other Maitre d' was also wonderful. Our favorite waiter, Billy, from Jamaica was assigned Blu this cruise so this was a bonus. The officers were friendly, one coming over and welcoming us back since he recognized us from the February cruise this year. Captain Kate was just great, personable, approachable, funny. Honestly, we have always felt the crew on this ship makes it our ship of choice. You can't appreciate the difference it makes until you have experienced it. The food was outstanding. The beef tenderloin could be cut with a spoon, and all the lamb dishes were expertly prepared. The guest entertainers were very good as were the guitarists, vocalists, duos, etc. However, we are tired of the production shows. The house band, Funk It Up was not to our liking. There have been much better groups in the past with more variety of music. The Activities Manager (wish I could remember his name) from England was the funniest we have experienced. Do not miss him in the Liars Club activity. The Summit is scheduled for Dry Dock in March 2016 but we thought the ship was in excellent condition, clean, sanitary, even the toilets in the pool area are kept spotless with cloths for drying your hands and paper towels by the door for use on the handles. Although they put new loungers by the outside pool this year along with all new pool towels , the loungers at the indoor pool are very worn so I do hope that changes with the dry dock. Overall we could not have asked for a better cruise. Read Less
Sail Date October 2015
It's our 25th Anniversary and we wanted to do something special so we chose a cruise and we were not disappointed. Now, this being our first cruise, we have nothing to compare it to, but we have done our share of traveling and have ... Read More
It's our 25th Anniversary and we wanted to do something special so we chose a cruise and we were not disappointed. Now, this being our first cruise, we have nothing to compare it to, but we have done our share of traveling and have seen the good with the bad and this was nothing but good for us. One of the things that impressed us the most was the crew. Everywhere we went we were always greeted with a smile and hello. Everyone from the room attendants and food service people to the hotel desk, excursion planners, store clerks and everyone in between. These people worked very hard to try to make our experience enjoyable and we really appreciated them. The food was wonderful, especially in the main dining room. The service was excellent and it was fun getting to know the servers a bit during our stay. And as a bonus, we had a table for two by the window! We loved all the islands we visited and getting on and off the ship always went smoothly and the crew members that did that were always kind too, as well as being very professional. We enjoyed the room service in the morning with some coffee and pastries while we sat on our balcony being greeted by the beautiful Caribbean sunrises. A very pleasant way to start our day before we set off to an island or some fun on the ship. We also took advantage of the Persian Garden, in the spa, while we were there. It was very nice to go take a steam bath whenever and just enjoy the quiet and relaxation of just being there. And the staff there was great! That was a nice bonus on our vacation. Another thing that impressed us was how quickly they did a repair in our room. We had a crack in the floor of our shower tile and within a couple hours of saying something, it was repaired and looked great. I read some of the other reviews and I am sorry that some folks didn't have a good time, but nobody is perfect and unfortunately, people make mistakes and it's hard for anyone to please everyone all the time. But, we had the best time ever. So much so we're thinking of doing another cruise with Celebrity. Read Less
Sail Date April 2015
My wife and I went on a seven day cruise with Celebrity and we had an absolutely phenomenal time! It was my wifes first cruise and we were actually down on our honeymoon after getting married in San Juan. Along on the cruise were 16 of ... Read More
My wife and I went on a seven day cruise with Celebrity and we had an absolutely phenomenal time! It was my wifes first cruise and we were actually down on our honeymoon after getting married in San Juan. Along on the cruise were 16 of our friends and family which made the trip even more special. Throughout the cruise I didn't hear anyone complaint of the ship being "dark". I'm not sure where some of the reviewers were but the ship is well lit. There are places, such as the dining room and theater, where the lighting is lower for ambiance and so your eyes are better able to adjust to shows. I also have to say that Celebrity really had a great group of islands that we got to visit. Several I had been to before but two, Barbados and St Marteen, were firsts and both islands were fantastic. I can say that after sailing with Celebrity their on-board entertainment and shore excursion line up is so much further ahead than Royal and Norwegian. If you don't want a hoard of people on your shore excursions look into the smaller Celebrity ships. You will have a lot more time and freedom on your shore excursions because there are less people on the smaller ships. This was something that I, and others that cruised before in our group, had noticed. All of the staff members were friendly and helpful if you had a question. Like I said earlier the entertainment was the best I've ever seen on a cruise ship, great job. Dining also was some of the best I've had. I didn't really think there would be a difference between cruise line with their Main Dining room food but there really is. Celebrity's food was absolutely delicious and if you can't find something on the menu then you are pretty picky because they have something for everyone. The buffet food was also good although we usually only ate breakfast up there before our excursions. I would recommend Celebrity having more pizza options, it seemed as though after dining room hours there became a shortage on the ship and people were running to get pizza for a late night snack. One reviewer voiced a complaint about towels being reserved on the ship. We never had this problem at all and I'm wondering if this is a first timer mistake. Many people will simply leave their towels on the chairs instead of taking them to the recycle container or their rooms. They are not necessarily reserving them. It is first come first serve so if you get up to the pool deck and don't see anyone around a chair, or a member of their party isn't saving the seat, remove the towel and use the chair! I also never saw towels laying around because there was usually a pool attendant walking around picking up unattended towels. The public restrooms, as a side note, were some of the cleanest I've ever seen on a cruise ship which impressed me. Overall we had an amazing time and after cruising Celebrity we will most likely never go on a larger cruise line again. Royal has gotten way to big and several of the frequent cruisers on the ship we talked to voiced that they prefer the smaller ships because of better service and they don't want to fight the crowds like on the Oasis class. This really was the perfect sized ship and it will be a shame if Celebrity models Royal and goes bigger. They have a great product and I wouldn't change it just because their big brother is making outrageously large ships. One last recommendation for people who drink alcoholic beverages. This was the first time we had a beverage package, through Celebrity's 123 GoPromo and we will definitely go that route again in the future. It was a lot easier getting drinks, we didn't pay for one the entire week, and if you can wait for that promotion to book your trip it is well worth it. Have fun, relax, and enjoy your next cruise! Read Less
Sail Date February 2015
With 18 previous cruises on various lines and never been on Celebrity, I have admired and really wanted to go on Celebrity Summit which I had seen around quite a bit and seemed to have good ratings. All in all I feel it is better for ... Read More
With 18 previous cruises on various lines and never been on Celebrity, I have admired and really wanted to go on Celebrity Summit which I had seen around quite a bit and seemed to have good ratings. All in all I feel it is better for Celebrity to sell this ship, which is in the plans, and look forward to a better experience on Celebrity Equinox, a newer and larger ship, which we have scheduled for a Mediterranean cruise in Oct 2015. LACKLUSTER DECOR First of all the Summit just seemed plain. I wasn't expecting the glitz and Vargas styling of Carnival, but Summit just seems to lack color and interesting decor - not really even quite up to just a nice hotel standard in my opinion - especially on the upper and out side decks. UNEXPECTEDLY CROWDED FOR LOUNGING AND FITNESS Another unexpected problem on an older, smaller, fewer passenger ship like this was the over crowding especially on sea days. On other newer larger ships with many more passengers we never have problems finding a deck chair or two at various out of the way nooks or places on deck. On the one Summit sea day we had - there really was not even 2 loungers together anywhere on the pool deck, adult area or upper outside deck, by around noon time. We are Ok with sharing one lounger for a hour of so of deck time, but even at that - a pretty good search around the pool deck only tuned up 2 single unused loungers. Despite signs and claims that "saving" is not allowed - there was a very very obvious saving of 2 loungers right next to us and we were there over half an hour. A similar problem was with the gym which we always use on sea days. Maybe with the current craze over fitness, more cruisers are using the gym than when the ship was originally designed. I like weight machines and as usual the Summit had a nice selection of fairly well maintained machines, but when I started around 10 AM that area was pretty crowded with an overcrowded dance fitness class and many of the aerobic machines in use, but only a few people on the weight machines. Within 20-30 minutes the weight machines were in use by some many people only one or two were open at a time and despite wanting more time on them, I had to give up. because I would have to keep waiting to get on the machines I wanted more time on. The Summit has no adequate place to accommodate walkers or joggers unless you want to do that very early or late in the day - or maybe on a port day. The track is only about 1/3 of the ship - around the pool area on the deck above the pool and that area, like others, gets so crowded - it would be very hard to use during most periods. The ship also has signs against jogging or exercise around the pool deck and also on deck 5 - lightly used but also it does not allow passage around the ends of the vessel - so that would just be back and forth anyway even if was allowed. This is the only ship I have been on where it was pretty near impossible to get in walking or jogging unless you want to join the few hardy souls I saw doing it first thing in the morning on the designated jogging track. SOME "OLD" SHIP PROBLEMS - one of our 3 forward elevators was out of service for about 2 days. One of those days it was the elevators to use for port embark and debark. The toilets didn't suck or clean very well - even repeated flushes sometimes left unsightly residue. My wife complained and I agreed that hot or even warm water was very inconsistent - sometimes available, sometimes not. FOOD INVENTORY and QUALITY PROBLEMS - The first 2 days at the carving stations in the Seaview Cafe, I had beef and ham that looked great - but nearly impossible to cut or chew. I guess they got some bad cuts. Later in the cruise the meat was all tender, The ship ran out of Green tea bags a day or two before the end of the cruise. The bacon they use and I expect the cooking process puts out huge volumes of barely cooked bacon. It was a special treat for us when my wife or I found a batch that had any bacon well done so we would bring back a haul for us both to enjoy. My wife was frequently discouraged by the lack of taste of nice looking dishes. Hot chocolate packages, which I frequently add to coffee, were only stocked sporadically. At the station closest to our cabin,I found hot chocolate packages 3 days out of seven - the other days I had to go to the other end of the deck to I think get them, ask specially for them, or do without. The one lobster night - the entree was HALF a lobster tail with scallops, mussels. It did satisfy my wife - but that seems pretty cheap to me and part of the trend to lower the quality and expense of main dining room food to try to nudge passengers to paying more at the specialty eateries. No MDR filet mignon during the cruise. CLASSIFICATIONS. Celebrity seems to be adding more classes of fares - regular, Aqua, concierge and of course like all cruise lines, the more you go - the higher your status. I find this a little annoying - reminds of Frontier airlines, where these days if you don't have a certain status they can only make the point that "your ticket" does not allow that as a free item. Seems like too much of a push by Celebrity into this multi level scheme of getting more money for tickets and creating inferior/superior levels of goods and services. It was very noticeable at embarkation and mildly annoying. We arrived at a low volume embarkation and were probably on board in 15-20 minutes, but despite short lines and the "upper" level line was about the same, they were taking passengers from that line and putting them through agents for our "lowly standard fare" line. We had a few run through before us. I was in a happy place and didn't mind, but it was pretty in-your-face obvious that you weren't as valued as a customer, since you didn't pay extra for your ticket. GOOD STUFF - great service everywhere during this cruise. The classic beverage package had plenty of variety and choices - if you are tempted by premium you should locate and check the drinks lists Celebrity provides before the expense of upgrade. I expect premium is only worth it for wine connoisseurs or people with some special liquor or beer preferences available only on the premium package. The coffee cafe is great and has many classic package drinks available. Service to loungers around the pool was sporadic but OK, and stepping up to a bar usually provided fairly fast service, even when busy - more great service, from hard working bar tenders. Tipping by asking for a receipt or giving them a bill or two seemed to help a little bit - not needed but seemed appreciated and I feel is nice for such hard workers. I saw the recommend to ask for a receipt posted on these boards and was glad to use that a few times, when I didn't have cash for tips with me. MAIN DINING ROOM - all the lines have been cutting costs, quality food choices and services in the MDR. I was pleased that this was not overly obvious on this ship - other than the half lobster offered one night and never filet mignon. My wife found it a little easier to find good dinner entrees that appealed to her than on some other recent cruises, where some nights she really didn't find anything really appealing. SEAVIEW CAFE AND AQUA CAFE - both seemed to have a good range of offerings, enough servers to help prevent long lines and all in all as good as about any. The Aqua cafe has hand made smoothies available on the classic package and healthier options as well as tempting flavorful deserts and temptations - always worth checking out what goodies they were putting out each day. Other than the smoothies - all the food at Aqua Cafe is few - be sure to check it out often, when you go by and it is open. Aqua Cafe is a special treat on this ship. ENTERTAINMENT - not any better than the usual these days on cruise ships unless the ship is one of their glamorous top of the line vessels - another song and dance most nights - with a review by the ship's company of some classics them or and supposedly Broadway or Vegas type production that every ship has. A juggler, a magician and a comedian who only does the, maybe better adult stuff, so late at night - you'll never see it with early ports 5 of 7 days, unless you want to sleep in the next day or be exhausted by the time the cruise is over. My wife and I gave up cruise dancing quite a few years ago because all cruise lines have gone to entertainment snippets - a band will play 30-454 minutes max, then something else(or nothing) will be going on in that lounge. The dance floors are tiny. The bands are getting worse and worse - never any US entertainers anymore - all the bands seems to be from the Philippines and Pacific islands - just mediocre performers - seriously, some of them only know the English well for the words in the songs they perform - equals pretty impressive music. There was a female piano/vocals artist from Canada, who played the lounges, but just didn't seem to do it for us. We only sat for about 15-20 minutes of a juggler show and about the same of the Canadian lounge vocalist - neither were very satisfying. Passing through where other bands were and listening in didn't make us want to stay for more. Great crew and service and we got what we most wanted - 5 ports of call that we built or own tours - 2 days scuba diving and 3 days of our own beach breaks with kayaking and snorkeling and one beach dive. St Lucia is a must for divers - the sea life there really is exceptional from being protected so long. For us it was always easy to get off ship quickly even very close to opening time without long lines or waiting. We always embarked a while before the end of the day and that was fairly fast and efficient. Most islands have dozens of beaches you can taxi to, eat, drink and rent activities for the same or less as doing a cruise line beach break and your time is not limited. Most dive shops are very accommodating to ship divers and many offer pick up and drop off - be sure to check if you need a taxi and that they have a location close to the ship. Some beaches have a dive shop or location so you can beach break or have non-diving friends and relatives enjoy an excellent beach break while you dive then rejoin them. This trip at BARBADOS I reserved a ship pick up and drop off dive that was great but it turned out I failed my research because my wife could have done a beach break right next to the scuba shop where many cruisers even bought ships packages. She stayed on board that day and read a book. At ST LUCIA I went diving and the drop off and pick up is right at the ship's port area docks. At ANTIGUA my wife and I went on a kayak, water tour, island hike and beach break, snorkeling trip with a company that accepts online reservations for $10 less per person than the cruise ship charges. At ST MARTIN I arranged a taxi and kayak rental before our trip to paddle to Pinel Island - a popular day use beach break island with bars, restaurant, loungers and a gift shop with great price - for an extra $10 pp, the taxi driver took us and another couple to the adjacent and famous Orient beach for most of an hour before going back to the ship. ST THOMAS turned into a gem of a day - we rented a taxi to SECRET HARBOR beach that I saw on Tripadvisor ($100 pp each way) - rented a lounger and umbrella, ate at the restaurant there and the dive shop there had a beach dive package for $50(all equipment) and allowed solo divers (the area was about 20 foot max and mostly 10-15 feet depth, but pretty interesting and fun to dive). All in all a very nice cruise, but Celebrity Summit did not live up to my expectations - it was typical and sometimes less than other ships I have cruised of this size and age. We got what we wanted most - a great value on the cruise price, with 5 ports in 7 days, and a decent ship but unfortunately not as good as we expected. Read Less
Sail Date December 2014
My wife and I took our second cruise on Celebrity. Our first was to the Mediterranean and our second was to Eastern Caribbean. My wife is from Indonesia so we are familiar with traveling on many islands. We chose Celebrity for the well ... Read More
My wife and I took our second cruise on Celebrity. Our first was to the Mediterranean and our second was to Eastern Caribbean. My wife is from Indonesia so we are familiar with traveling on many islands. We chose Celebrity for the well know service as well as great Eastern Caribbean itinerary. Each island is physically beautiful and if you are just looking to get to warm weather, you will not be disappointed with the calming breezes and beautiful beaches. Unfortunately, many of the Caribbean Islands are politically corrupt and have decided to rely 100% on tourism rather than working hard to make their economies somewhat diverse (especially, Barbados, St. Lucia, and Antigua). These islands have even diminished their local artistic talent and unique products are now difficult to find. Therefore, their economies have weakened and entering their islands is met with constant harassment from peddlers. The only thing left is Rum, beaches and imported knick knacks. Pricing has gone up so the harassment is not even worth putting up with since travel options are so plentiful. The bright spot is San Juan. It has come a long way in the last 20 years and is an enjoyable place to sun, salsa, dine and experience great culture within a hospitable environment. Celebrity Cruise line never disappoints with their high quality service but fell quit short of expectations on this journey. We traveled Aqua Class specifically because we like to work out and take advantage of the spa services. The Peruvian spa is included with Aqua Class and is extra for other classes of service. We were so looking forward to this perk and relaxation. Although the staff was as polite as can be, the spa was in disrepair during the entire week. We used the spa each day, the first steamer did not work property with two of four heat vents in disrepair causing decreased temperature. The second aroma therapy steamer had no aroma and a 1 inch gap in the warped door which created significant heat escape and minimized temperatures. The dry sauna was completely broken as you could sit in it for 20 minutes and not even break a sweat. The lights were out in the Aroma therapy steamer as well as in both cooling showers. All these items were discussed and staff assured they were being taken care of but certainly was not addressed during my cruise. Additionally, there were times that towels were not available and other minor items were not available. A total lack of attention for a five star cruise line. Advice - Visit Puerto Rico, great culture, beaches, hospitality, music on a diverse island.   Read Less
Sail Date November 2014
My husband and I sailed on the Summit from New Jersey to San Juan in October. We had a great time and booked another cruise for next year on the Summit. We have sailed on the Solstice before. This is our first cruise on the Summit. I liked ... Read More
My husband and I sailed on the Summit from New Jersey to San Juan in October. We had a great time and booked another cruise for next year on the Summit. We have sailed on the Solstice before. This is our first cruise on the Summit. I liked the Summit for the smaller size and friendly crew. However, I did enjoy the lawn area on the Solstice. I also thought Cellar Masters was better on the Solstice. But this cruise was a great value, in my opinion. The cruise left on Sunday from Cape Liberty. We stayed in Manhattan the two nights previous. We had a car service take us to the cruise port for $120. We enjoyed that since our cab from LGA to Manhattan was pretty yucky (smelled like gas in the taxi and the driver was not very safe). Embarkation was a breeze. Since we had a suite, we waited in the VIP waiting area and were the first to board the ship. I thought the ship was very attractively appointed and always spotless. The main dining room didn't have the WOW factor that I remember on the Solstice but it was much more attractive from the lower level which was reserved for standing dinner reservations. We had any time dining. Overall, I thought the food was excellent. The variety and quality in the Ocean View Café always amazed me. However, service there was spotty. Some dishes/food had to be served by an employee and there never seemed to be someone attending those areas when I was going through the lines. In general, I like the sit down restaurants better than the buffet. We tried Qsine, Normandy, Blu and Bistro on 5. I really felt that the best food and service was in the MDR. Some food in Qsine was really good, some not so good. I'm glad I tried it but I don't think I'd do it again. Normandy was good. We did the cooking class there one day for lunch so I had tried the soufflés. The cooking class was not worth the money. It was difficult to understand the chefs so no big cooking tips were learned. However, I did enjoy the other people attending the class. Service at Blu for dinner was slow. Food was good and the décor was really nice. I don't think I'd spend on Aqua Class. I thought the MDR was better than Blu. Bistro on Five for breakfast was not very good. This was the first time we had a suite. We really enjoyed it. We took advantage of the tea and snacks at 4pm. And the bathroom had, wait for it, a bathtub! Lots of room for storage, etc. The bed was very comfortable and the room was quiet. We had spa treatments which we enjoyed. We did the premium beverage package and thought it was worth it. I did splurge on some up charges for wine and didn't think they were any better than the wines that were covered by the package. However, definitely do the Martini Flight. Amazing presentation. Do it in the beginning of your cruise so you know which yummy martinis you want for the rest of the cruise. As far as entertainment, we never made it to a big show. We ate late and went to bed. However, the smaller venues had some good groups. Nestor Sarturio, a classical guitarist, was great. Tammy Rafferty, a pianist, was also good as was a acoustical duo, Lost Boys. I would have liked for there to be more lectures and intellectual pursuits. The cruise director, Richard Spacey, was a crack up. Because we didn't make the big shows, we didn't see him much at night. However, the taped morning announcements usually had me crying with laughter. Overall, we had such a good time we booked another fall cruise. Read Less
Sail Date October 2014
My DH and I took our first cruise on board the Celebrity Summit over the week of Christmas. We have cruised on several other lines before, this was our first time on Celebrity. We flew into San Juan on Friday and stayed overnight at ... Read More
My DH and I took our first cruise on board the Celebrity Summit over the week of Christmas. We have cruised on several other lines before, this was our first time on Celebrity. We flew into San Juan on Friday and stayed overnight at LaConcha resort in Condado. It was a lovely resort with plenty to do, infinity pools, beach front, and in a safe area of San Juan. We enjoyed our stay. We took a cab over to the port around noon on Saturday and boarding was the easiest I have ever experienced. We walked right through everything and were on board in less than 15 minutes sipping our champagne. We had a number of excellent upgrades this trip including pre-paid gratuities, premium beverage package, and concierge class balcony stateroom. We never had any trouble using the beverage package, everyone was very helpful and we never had to wait or try to flag down a waiter. I think we received better service from most of the bar staff because we had the package. They knew who we were by the 2nd day and they were always quick to wait on us. The stateroom was very nice with a decent size bathroom. DH appreciated the slightly larger shower that allowed him enough room to wash his hair without damaging his elbows. We enjoyed our balcony a number of times to just sit and read or observe an island before or after going onshore. The beds were clean and comfortable and stateroom stewards Makir and Jonathon were very helpful. They delivered fresh ice daily, our afternoon canapes, and were always smiling and happy when we saw them in the hall. Michaels pub was our favorite place on board, being rather picky about craft beer, it was nice to have a varied selection. Iwan and Julio were fabulous as bartenders in the pub. The elite reception was held in Michaels most afternoons so it didnt' open to other customers until 7pm. We enjoyed early access at 5pm each night. We would often stop in here for a drink or two before dinner. Dinner was always good, with some dishes being exceptionally good and other just good. We ate in the main dining room every night for dinner. We ate breakfast at the buffet most days, lunch was on shore since we had so many ports. The buffet breakfast was always good and they had sushi and snacks available every time we went by. The hamburger grill was good, the pizza station was excellent and always crowded, we enjoyed the build your own panini station a couple of times as well. The omelettes were very good at breakfast as was the benedict station. The overall appearance of the ship was very good with only a few places showing wear and tear. There was always someone cleaning and painting and repairing as you went around the ship. Everyone was always very friendly and smiling. The shows were very good, the aerialists really stole the show each night. We had all the regular shows and then a special Christmas Eve show after the last show that was very good. It was standing room only for the Christmas show but all the other shows had plenty of seating. The only time we waited in line for anything was the Christmas Day buffet brunch. It was good and there were tons of stations and lots of food but I don't think it was that much different from the regular buffet. They also had Christmas Carolling, Christmas Trivia, and Christmas music playing in most of the public areas. St Croix, We got off the ship and wandered around Frederickstead for a little while then got one of the cheap taxi shuttles over to Christianstead where we explored the fort, town, and boardwalk. We stopped at tle local brew-pub but they were out of their local beer so we drank Carib and had a bite to eat. The fort here was beautiful and very peaceful. It was Sunday so there were no rangers to give tours but it was great to just wander and read the signs. St Kitts, We had been here before so we arranged a private tour that included Brimstone Hill, Caribelle Batik, Romney Manor, and time on South Friar Beach. The tour was excellent, we had a lovely time. I highly recommend seeing Brimstone Fort, it was amazing. Dominica, Almost all of the tours and excursions were cancelled due to heavy rain the night before. We couldn't get to the gorge or any of the waterfalls. Roseau was a dirty town with tons of solicitors, the people were rude and dirty. I didn't feel comfortable walking around, we had two different men follow us trying to get money and then yell at us when we wouldn't give it to them. We got back on the ship and wrote that island off. Tortola, We arrived on Boxing Day which is a local holiday. This made it a wonderful day to wander the island with no one hassling you to buy things or give them money. We enjoyed a leisurely walk and visit to Pussers pub. St. Thomas, We'd been there many times so we just hopped a cab over to main street and walked around to do a little shopping. Had bushwackers at the bar on the 99 steps then lunch and local beer at Jen's cafe near downtown. We walked back to the ship along the water, it was a very relaxing day. Overall, we really enjoyed our trip on the Celebrity Summit. We had received a lot of upgrades and perks which made it very easy to enjoy our trip. The weather was good, the services was great, and the islands were beautiful. I would travel with Celebrity again. Read Less
Sail Date December 2013
I will try to focus this review on the differences with sailing with Celebrity, so for those of you who are interested, this is going to be a long one. Background: My Wife and I are experienced cruisers, 16 now in the bank, most with ... Read More
I will try to focus this review on the differences with sailing with Celebrity, so for those of you who are interested, this is going to be a long one. Background: My Wife and I are experienced cruisers, 16 now in the bank, most with Carnival (8), (3) with RCL, and (3) with NCL, so I will compare our first Celebrity cruise against them. Before we picked this repositioning cruise I read over 50 cruise critic reviews for this ship, and knowing over 50% of those reviews were negative in overall tone, I have to say we were pleasantly surprised. The Ship: Even though the ship was over 10 years old and recently out of dry dock for improvements in December 2012, the ship was beautiful. Lots of teak woods, fresh paint, nice deck chairs in adult pool area, beautiful furnishings in all the lounges, etc. Ok, some of the art pieces left something to be desired, but overall we loved the look of the ship. Shopping area very nice, pretty standard, lounges well laid out and easy to find, the only thing missing was a sports bar/pub. The Crowd: Older than most cruise lines, the Summit passengers were experienced cruisers from the age of 40 and above, with more leaning over 50. This gave us a little level of cruise sophistication, as passenger expectations were high, and the Celebrity Summit crew met that challenge. In addition, we were surprised to see a large Bear group of at least 30, alternative lifestyle men who know how to have a good time. We had the pleasure of talking to a lot these experienced cruisers and we learned a lot about other cruise destinations from them that we now want to take. Getting back to the age group differences on board, during our 2 formal nights, I saw at least a third of the men wearing tuxedos and the rest in dark suits, and the ladies were dressed to the nines. Where Carnival and NCL have gone too far with casual dress, Celebrity brings back the fun to dress up with style. What a pleasure, I felt like we were sailing on the modern day Love Boat. Embark/Debark: Embark in Bayonne as expected was smooth and easy, we got to pier at 11:30 and we were on board getting our champagne welcome aboard toast by 12:15. Disembarking in San Juan again was also easy, we had a nice Oceanview Cafe buffet breakfast at 7:30 AM, and we were off the ship by 8:30 AM. Cabin/Stateroom: We had an outside balcony on deck 9, pretty standard cruise room, well laid out, easy to store everything, decent bathroom with curtain shower, mattress was ok, flat screen TV, plenty to watch, free movie channel plus pay for movies option, etc. Only complaint were the pillows, they were horrible, no support, the only thing that really needs attention in the room. Thermal Spa/Gym: Ok time to talk about something negative. My Wife and I love to go the thermal spas on other ships, so we paid the $189 up-charge to have unlimited 7 day access to the Summit Thermal Spa area. I have to say we were disappointed and I should have asked to get our money back. Its way too small, sometimes overcrowded, only 3 little thermal rooms, and just too small to relax in, no fresh water to drink in there besides a water fountain. They should just open that area up for everyone; it’s not worth the up-charge. Gym was standard and excellent, female and male locker rooms had sauna’s overlooking the ocean. Casino: Very typical of most cruise casinos but smaller in comparison. Biggest highlight here was that it was completely smoke free, what a pleasant surprise. In fact, the entire ship was virtually smoke free with only 3 small outdoor areas that you were allowed to smoke in. Smoking is actually restricted on passenger balconies also although there were some passengers who ignored this rule. Entertainment: I can't remember the last time we were on a cruise and from the opening welcome show till we disembarked that we wanted to and did attend every show, they were that good. What Carnival, NCL and RCL have forgotten is that it’s nice to have a ship band of 6, 9 professional dancers, and 6 quality singers that did 3 formal shows, all very good. It was wonderful to hear live music during the performances, and they also had 2 aerialists from France who were truly breathtaking. The comedian, a woman from NY was hilarious, and guess what; you could see her performance in the main theater, not some tiny lounge that you have to wait on line to get a seat. We laughed so hard we fell out of our seats. And the other performers, all fantastic, the 4 person acapella group to Jefferson and Brandi the 2 solo singers; we couldn't get enough of all of them. We look forward to sailing with Celebrity again just for the entertainment. Service Surprises: Celebrity knows how to treat its passengers, we must have had free champagne at least 4 times, the welcome aboard toast, the Captain's greeting in Lounge, our repeat cruiser cocktail party, etc. A nice touch that goes a long way. Another nice treat, while lounging by the pool, Celebrity delivered hard scooped ice cream to those sweating in the sun by the pool. I have never seen that before. And the most important difference when you sail with Celebrity is the presence and interaction by the ship's Senior Officers. They were everywhere, greeting folks at dinner, attending and mingling at the parties, my Wife and I have never had so much positive interaction with the Senior Officers on any other cruise line like this. I spoke more with the ship's Captain, than I did with the Cruise Director. Truly high class service from them, and the entire crew, from the bartenders, to the waiters, to the cabin stewards, etc. Dining: First the Buffet - Again, why all the negative reviews about the Oceanview Buffet? From our first meal there to our last, and that was breakfast and lunch every single day, the choices were endless and very good. There were multiple specialty stations that changed depending on whether it was breakfast, lunch or dinner. At breakfast you had at least 3 different omelets to order stations, a huge fantail station with waffles, pancakes and French toast to order, and the first ever poached eggs station that I have never seen on any ship where you can get Eggs Benedict to order at the buffet. For lunch, you had a very good pizza station, and different here were the roasted veggies and olive bar that was available from lunch time till midnight everyday. In addition at lunch, on the fantail the waffle bar converted to the sandwich, wrap and Panini station, plus there was a full service pasta station and multiple carving stations. While they did not have a named Food Network Chef Burger station, the Summit’s hamburger and hot dog station located by the pool was very good also. At lunch time there was an Asian station that converted to the Indian station for dinner, and the poached egg station became the Special international selection station for lunch. For dinner, they also put out a full, for free sushi bar, again something I have never seen on other lines. And one last thing, the waffle station for breakfast which became the sandwich station for lunch, became the grill station for fresh to order grilled steaks, fish and chicken for dinner, amazing. We traveled with a group of 26 people, and they were all happy with the buffet selections. Second – The Main Dining Room (MDR), we ate here 4 times, including both formal nights, had set dining at 8:30 PM, and had your typical MDR experience of good service, lukewarm but tasty food, and at times the meals stretched out a little too long. Dinner highlights included beef wellington, filet mignon, lamb chops, great soups, and the waiters even serve you your salad dressing with 3 choices of dressing each night. Different from other lines, they actually give you a bread basket on the table with 3 different butters and hummus to choose from, nice touch. While nothing was truly spectacular, it was all pretty good. Third – Specialty Restaurants and Chef’s Table Experience – We ate at Quisine the very first night with a 20% off the $45 per person charge, and all I can say is that it was a weird dining experience. Ok it was cool to order and see the menu on an Ipad, the family style portions were huge, service was excellent, but the whole experience a little weird. The food which did come piping hot had too many choices, too many courses, and we left after 2.5 hour dining experience feeling like we were going to explode. We did attend the only Chef’s Table dinner experience on the third night at a cost of $279 per couple which was prepared by the Ship’s Executive Chef and served literally on the galley floor. That cost included wine at every course of which there were 7, the Celebrity cookbook, and a group picture. Was it worth the $279, I would say no. The food was no different than what was served in the Normandie restaurant, and it was so loud and crowded in the galley that we could not hear ourselves talk. In addition, Celebrity charges almost double what the other cruise lines charge for a private Chef’s table dinner, and sadly, I have to say our Chef’s table experience on the Carnival Breeze for $150 per couple was better in all aspects. Forth, we did dine at the Normandie restaurant the very next night after Chef’s table, and again, was good, but not $45 extra per person good. I would have rather eaten in the MDR instead, and Carnival’s and NCL’s Italian and Steakhouse specialty restaurants were better. Excursions: We did not book any excursions from the ship, as we have been to these islands many times. However in St. Maarten, we took a taxi ride for $8 per person each way to Mahoo Beach to sit under the planes landing and had a great time. In St. Croix we negotiated an 3 hour Island tour with the local taxi service for $25 per person and really enjoyed the sites on St. Croix including the Marriot beach side Renaissance property, the Christopher Columbus beach cove landing site, the 2 rum factories (Captain Morgan’s and Cruzan, and the amazing since closed Hess oil refinery site. We also had a nice fish and chips lunch in downtown Christiansted. In St. Thomas we went shopping right off the ship, and then partied hard at Senor Frogs at the end of the pier. In San Juan Puerto Rico after disembarking the ship, we booked a private roundtrip Zip Line tour to El Toro Verde for $195 per person from ziplinetourspr.com. It was about 90 minutes each way from downtown San Juan in a private van, the tour included a Cuban sandwich lunch with beverages, and we rode the 8 zip lines plus the beast, which took about 2.5 hours. This was the best zip line tour of all the zip lines that we have done in the Caribbean. If you are still with me, we were very surprised how good our Celebrity Summit experience was, and we look forward to sailing with Celebrity cruises again. Read Less
Sail Date October 2013
This is our third cruise with Celebrity in two years - we feel a deep loyalty to the brand and we will continue to sail exclusively with Celebrity - we are, in fact, booked on three more cruises with them. Though this is our third ... Read More
This is our third cruise with Celebrity in two years - we feel a deep loyalty to the brand and we will continue to sail exclusively with Celebrity - we are, in fact, booked on three more cruises with them. Though this is our third Celebrity cruise, it is our first on a Millennium Class ship and our first booking Aqua Class. The central focus of my review will be about Aqua Class, pros and cons, overall, mainly pros. We loved the restaurant Blu - for those that don't know, dining in Blu is the primary benefit of Aqua Class, in our opinion and it is an excellent benefit. We LOVED being able to eat fantastic food, to eat this fantastic food at a different time every night with open seating allowing us great flexibility; precision service, and to be known and recognized by the staff of Blu even when in the streets of a town in port - but our stateroom service, yes, therein lies the rub for us. All of our Aqua Class cons center around our cabin attendant. When we first entered our cabin, the sun was shining in, all was lovely, but our eyes instantly were drawn to the marble desk top which had perhaps a dozen splotches on it. We went right over to the desk and felt the marks, thinking that the splotches were perhaps stains, since when stone isn't sealed properly, liquid from glasses/vases can seep into the stone and permanently blemish it - but these marks were raised and somewhat crusty, marks that if you rub them with a cloth and a cleaner, come off - in other words, the stone desk top had not been cleaned properly. We were rather surprised by this, so when the attendant came to introduce himself, we pointed this out and he completely brushed us off by cursorily, with his sleeve, rubbing a few of them off and saying, 'oh, yes, well, whatever'. WHAT?? Very un-Celebrity-like, we thought. Otherwise, the room was extremely clean, well appointed, all very good - standard Celebrity high quality. The next issue was when I had to call the stateroom attendant and ask to have my empty hair conditioner replaced, the problem compounded by that it was replaced with shampoo! Luckily, there was an attendant's cart in the hall, so I was able to grab a few bottles of conditioner for myself. But for us, the most irksome issue was our non-existent pillow menu. My husband and I love our pillows - we need 3 to sleep with, each, and one of them needs to be a Tempurpedic-style, one for each of us. On both of our prior Celebrity cruises, standard veranda class (thus no 'pillow menu') - we asked our attendant for extra pillows, 2 of them to be Tempurpedic-style, and the response was always, "NO PROBLEM, yes ma'am, right away" and magically, there were the pillows, 6 total, 2 of which were Tempurpedic-style. So, here we are in Aqua Class - remember, we are supposed to have a pillow menu but don't - I go looking for our attendant, he looks a bit concerned about our request for the Tempurpedic-style pillows but he indicates that he will get them. Later that night, we see him again, and he has delivered the requested pillows, but he launches into a rather long explanation of HOW DIFFICULT it was for him to get these pillows because there is some sort of inventory that is done on the pillows and blah blah blah I don't remember what all else he said. The bottom line is that a)there is supposed to be a pillow menu in Aqua Class and b)in the absence of said menu, our attendant at least should have brought the extra pillows without any issue - just like happened on the Equinox and the Solstice where our attendants, in standard veranda class, were peerless. So, the next problem with our stateroom attendant was this: we used the two beach towels which are allotted to us, in St. Croix. We deposited them on the floor of our bathroom and expected later that night at turndown to have two clean beach towels in our stateroom for use the next day. But, no, no beach towels in our stateroom. So, we thought, hmmmmm, well, let's see what happens, we'll call in the morning if we have to. So I called the attendant at 6:45 am and again at 6:50 am - no answer and I let the phone ring quite a few rings. So now we are beginning to worry as we were going to go to breakfast and leave the ship directly from breakfast. So, we walked up and down the hall, found an attendant who serves a different set of staterooms on our floor, and asked very kindly, if he would mind getting two beach towels for us. We told him the story, of how we never got clean towels. He looked a bit annoyed, not with us, but seemingly with our attendant as he knew this was not acceptable - he wrote down our cabin number, went into the supply closet, and gave us two clean beach towels. I realize that in the grand scheme of life, this should be my biggest problem - however, this is Celebrity and this is Aqua Class - this shouldn't happen. Then, on our last night on the ship - I still can't believe this: in Aqua Class, one of the special features is that you get a fruit basket and flowers. The last night, after we came back to our cabin from dinner, the flowers were gone, the fruit was gone, and really oddly, the leather Celebrity logo pen and paper holder small bedside holder thingie was gone - the attendant had taken away the leather thing but had left the pen and the paper - as if he thought we were going to steal the leather thing and take it home???? All of this, to me, is rather shabby. So, maybe the fruit and the flowers were removed because of some fear by the Agricultural Dept that we would smuggle the fruit and flowers out of Puerto Rico??? So what! If that is the case, at the airport in San Juan, all baggage is screened by Agriculture for that very reason, and I am not even sure they care about apples from our fruit basket! Regardless of whatever reason, removing some of the amenities that define Aqua Class from one night of a short seven night cruise, diminishes the total experience. And removing the leather paper pad/pen thing is frankly, insulting as the assumption is that we are thieves. Really?? Not cool at all. So, that is my discourse on our cabin attendant who did not comport himself in a Celebrity-worthy way. The cruise as a whole was fantastic, though. We LOVED Qsine, and will go every time there is one on the ship. Normandie was to us, not as engaging. My lamb had to be sent back (supposed to be med-rare but it was nearly raw), and the panna cotta cream that went with my mushroom cappuccino soup was bewildering. The entertainment though top notch, during the day, was hard to find. The various musical performers such as the uber talented AquaFellas, the fantastic Spanish guitarist Nestor, the hip-swaying party band Fusion, etc - it would have been nice to hear them much earlier in the day, since we had many sea days on this voyage; in the Mediterranean with the Equinox and then again on the Solstice, from noon on, all of the acts were engaged at the various venues. The cruise director, Caissie, like all of the Celebrity cruise directors in our experience, was simply marvelous, but Caissie is also an INCREDIBLE opera singer! Celebrity got a 2 for 1 deal when they hired her! The production shows were of top notch quality as we have come to expect with Celebrity. We especially loved "Sirens", so clever, funny, amazing costumes - we especially appreciated the oh so clever River Dancing Pirates!! We LOVED the shore excursion which we booked through the ship, ST63 Caribbean Sail to Christmas & Honeymoon Coves, out of St. Thomas, on the Bones Pirate Schooner - the crew was young, fun, informed and informative - we would definitely do this again. On St. Croix, we booked an ATV excursion on our own through Gecko's Island Adventures, and loved every minute of it, we would also do that again. On St. Maarten, we would definitely NOT do again what we did, which was take a cab on our own from Philipsburg, to Marigot, to Grand Case for lunch and back to Philipsburg. We would probably focus more on beach excursions, though we would return to the amazing French Patisserie, Sarafina's, in Marigot - spectacular. We loved the cruise - the staff, the ship itself, the entertainment, the officers, the Captain's Club reception, the food, and we especially loved BLU, but we did not love our cabin attendant who did not deliver Celebrity worthy service, let alone Aqua Class level service. Read Less
Sail Date October 2012
BACKGROUND: My wife and I are both 50+ and now cruise at least twice a year. We've only cruised on Princess (Platinum card) and Carnival (Platinum card) but decided to try Celebrity since we found a really good rate for a Concierge ... Read More
BACKGROUND: My wife and I are both 50+ and now cruise at least twice a year. We've only cruised on Princess (Platinum card) and Carnival (Platinum card) but decided to try Celebrity since we found a really good rate for a Concierge cabin on this repositioning cruise. We're easy to please, use an AAA travel agent and always book a balcony cabin BUT we're always on the lookout for the best deal. We tend to book an aft cabin on a deck or two below Lido and the casual buffet eateries. That way we're close to the food but always use the stairs so we do get some exercise (LOL). ## ARRIVAL: The flight to Newark, NJ was somewhat of a nightmare. Half of our baggage wound up in Philadelphia while we were in Newark, NJ. YIKES! The US Airways rep and the Celebrity "Meet & Greet" folks (at the airport) were very helpful in getting us on the ship then bringing our luggage from the Newark airport to the ship JUST before the ship set sail. I'll be sending out e-mails to Celebrity and US Airways complimenting those folks for a job well done! I was glad we purchased the transfers from Celebrity prior to the cruise. Other than that, we checked in at the ship around 2:45 with no lines, dropped off our remaining luggage and headed up to the Lido for food. ## THE CABIN: We were on Deck 9 aft cabin 9181 (Concierge cabin) - one deck below Lido. The cabin was the usual that you would expect but having that balcony and the "wall of glass" with sliding door makes me feel less claustrophobic. And to me there's nothing like sitting on the balcony reading a book or watching the sun go down to make you feel like you're on vacation. And since this was Deck 9, there were no people above us to look down. HOWEVER, there were support beams at 45 degree angle that went between cabins up to the overhang on the Lido deck above. So I guess you could say the view was somewhat obstructed. If you're a stickler for no obstacles in your view, book a cabin on Deck 8. Sometimes/rarely some noise floated down from the Lido but it wasn't much distraction. Our room steward (Bart) was so very pleasant, helpful and (although I sensed he might be tired from the long work days) never showed any sign of negativity. He also spoke English well so there were no communication issues. There is plenty of storage space BUT the closets are right across from the bathroom so you can't open the bathroom door and closet doors at the same time. Not only is it a tight fit walking between the foot of the bed and the wall, but there's ALSO a large mirror on the wall at the foot of the bed.....kinda weird waking up and seeing yourself in a mirror but maybe some folks like that sort of thing??? LOL. ## THE FOOD: We had early dining (6:00 PM) and only went to the dining rooms on two nights - one "casual" night and one formal night. Service was very good and there was enough time to make the meal feel enjoyable and not rushed. The offerings were many (even Escargot), we especially enjoyed the lobster tail(s) on the 2nd formal night and Crème Brulee (every night). It seemed that the chef was "recommending" the veal and/or lamb every night (even lobster night) - maybe there was a sale on that stuff prior to sailing? I'm not a red meat person so I ordered seafood. For casual dining, there are so-o-o-o many buffet stations to choose from and so much to eat that in the evening we usually opted for something quick, light and easy rather than the MDR. Also, Pizza, burgers and even sandwiches from the "Deli" filled the bill. The buffet offerings for breakfast were numerous; I usually had an omelet, hash browns and fruit. For evening buffets, there always stir fry, pasta kitchen, scooped hard ice cream, salads, and a "gourmet" station that grilled steak and fish (salmon + tilapia) to order. Just be sure to check your daily paper for times. I had a hankering for a sandwich @ 3:30 PM but the sandwich shop closed @ 3:00. One thing I noticed was the lack of seafood dishes in the MDR. You can get shrimp cocktail every night but I was looking for scallops and shrimp dishes which were rarely offered. Perhaps those dishes are found in the specialty restaurants. Overall, I have to admit that I thought the food was somewhat better than Carnival but not better than Princess. We never used room service or the specialty restaurants so I can't comment on them. If you can't get fat and happy on this ship, pay more money and try Azamara Lines. ## SHORE EXCURSION: Lucky for us, the weather cooperated so that made for 3 wonderful days. In Saint Maarten we did a catamaran sail & snorkel. The water was calm and warm but visibility was not that good although we did see several varieties of fish, seas urchins etc. Win some, lose some. BUT we did have rum punch on the trip back to the pier - excellent! In St. Croix we did the West End Highlights tour. That included a stop at a sugar plantation with guided tour, a stop at a sugar plantation that became a botanical garden with guide and finally a stop at the Cruzan rum factory with guided tour AND pina colada samples at tour's end. Nice touch - excellent time! In St. Thomas, we shopped for souvenirs (like Cruzan rum) and then finished our packing. ## OTHER SERVICES/MISC: The ship may have two thousand people but it's big enough that we never felt crowded. Just don't wait until "rush hour" to eat or go to the shows. # The internet loung (Celebrity iLounge) has Apple computers and several Internet "plans". You could: pay 75 cents per minute, get 45 minutes for $25, 90 minutes for $50, 200 minutes for $100 plus two others. On the first day you could get add'l free minutes if you bought the $100 or more plans. We opted for the $50 plan just to check mail a few times during the week and to "check in" for our flight home. BE AWARE ----- the service is painfully S-L-O-W. On the last day when everyone was working on flights, the system was overloaded and some machines couldn't get an internet connection. # One of the nicer touches on the trip was the newlywed + anniversary couple party (by invitation). It was on a sea day late morning and we were given champagne/mimosas, photographed and enjoyed a luscious piece of cake at the end. There was a champagne giveaway to the most newly wed and longest married couple. This was a lot better than getting a small cake in the MDR like some cruise lines do. Unfortunately, we couldn't find our photo in the photo gallery so there's no reminder of the occasion. # Concierge cabin perks were kind of nice. We purchased the upgrade to Concierge primarily to get early embarkation/debarkation. Since we embarked late, we didn't use that perk. For debarkation we sat in a meeting room (rather than the theater) and had coffee, tea, rolls etc . Day 1 - upon initial arrival in our cabin there was fresh fruit, flowers and a full size bottle of sparkling wine. That helped cut down on our bar bill. LOL We were given small hors de oeuvres daily - not much to eat but something to enjoy with a drink on the veranda/balcony. Would I upgrade to Concierge again? Probably so - if it were a small charge like it was on this cruise. Is it worth $200 p/p? Uh... no - spend the diff on your bar bill. # Spa: didn't use the Spa although I used the gym in the late mornings, afternoons and early evenings so I had no issues with finding an open machine. # We didn't buy any photo packages and ignored most (but not all) photographers who tried to snap our pix. # The Passengers' Service desk was helpful and I detected no "attitude" from the people there. There were some really outrageous/dumb requests from passengers and the staff kept their cool. # Stores onboard: The boutiques/stores has their usual "sales" which were mostly for old stock although I bought a Celebrity T-shirt for $10 and the wife bought a couple $10 watches as souvenirs. # Entertainment: We didn't go to any of the clubs at night - not enough time it seems but we did attend one show in the Theatre (a comedian) and enjoyed it. We listened to music in a club next to the MDR while waiting in line for dinner and saw an "a cappella" act in one of the lounges (which was a nice touch). # Departure: Since we had a Concierge cabin, we had our early breakfast and waited in one of the meetings rooms (a perk) until our color/number was called. There was tea, coffee, sweet rolls etc available. By 10:00 or so we were out the door, down the gangway, thru customs and on our way to the shuttle for the airport. No muss, no fuss. ## Overall: The ship has so many mirrors on the walls that I felt like I was in a "fun house" and actually walked into a wall when I saw an exit on my left side that was just a reflection of an exit on my right side...DUH. In the end, I never had an "OMG" moment where I was completely blown away by the Celebrity experience. BUT I also never noticed the things other posters mentioned like moldy showers, bad carpeting, rude staff etc. Maybe we're too easy going to notice the picky-picky stuff but we thought it was a GREAT time and a GREAT value. If we find another bargain like this from Celebrity again, we'll be back. Read Less
Sail Date October 2012
This was my 1st time on Celebrity since they have upgraded their ships and I was pleasantly surprised with the entire experience. Embarkation in San Juan was a breeze. Dropped our bags at the curb at 12:30PM and picked up some wine on ... Read More
This was my 1st time on Celebrity since they have upgraded their ships and I was pleasantly surprised with the entire experience. Embarkation in San Juan was a breeze. Dropped our bags at the curb at 12:30PM and picked up some wine on the way onto the ship. Almost no line to get on and it was a nice touch to be greeted with champagne upon arrival. We went to our cabin to drop off our bags and headed to the buffet to have lunch. Our cabin, although an inside, was very spacious and very well laid out. Ample closet space, minibar, and nicely laid out bathroom. Our room steward was always around to get us anything we needed and the service from the bar staff and restaurant employees was wonderful as well. Everything from the spa pool, to the outdoor pool area, dining rooms, and public lounges were 1st rate! It definitely shows that they just re-did the majority of the ship. If you go, eat dinner at Quisine at least one night and enjoy a nice nap on one of the beds outside by the pool! My only complaint would be about the cruise director. She was not friendly and honestly looked as if she had no interest in being on the ship. She was constantly drinking and her "assistant" did almost all of the work. Great cruise overall :) Read Less
Sail Date April 2012
Our cruise started out with problems right from the start. We checked in without issues other than have to go through something like 3 security check points. We get to our room and look around. Its a standard inside cabin, and as we look ... Read More
Our cruise started out with problems right from the start. We checked in without issues other than have to go through something like 3 security check points. We get to our room and look around. Its a standard inside cabin, and as we look around we notice that it hasn't been cleaned very well. Some trash by the floor by the bed, finger prints on stuff, and some small items left behind by the previous occupant. None of this is a big deal on its own, but we found a letter on the door and I opened it thinking it was my captain's club welcome letter. It was a letter to the previous occupant about how they were going to receive some compensation for being quarantined in their room due to gastrointestinal illness. It's dated today. So I tell me wife not to touch anything and go down to guest relations and ask them about it. They say not to worry that its been disinfected. "Oh really? All trash, etc in the room says otherwise!" is my response. We get a manager and tell them that we aren't staying in that room. This is the start of a two week vacation for us and we aren't about to spend it sick. Their response is that the ship is full and that there are no rooms to switch us to but maybe someone won't show up. We walk up there with the manager and show them the problems and they promise to clean the room better. We're not returning until this is taken care of. We go to dinner with my folks and as we leave the dining room we find the floor manager for our deck waiting for us. She seems slightly shaken and apologizes and tells us they steam cleaned everything in the room. We thank her, and go to talk to the manager to see if they can switch us yet. The manager tells us that their "Internet is down" and that she can't check with the home office about people who didn't show up yet. Never mind we were just leaving the dock at this point. Anyhow we end up staying in the room this night worrying the whole time if we're going to come down with something. It's quite a bit cleaner than before, but I feel like I've already been exposed. Next morning we get a call from the manager that there is still no news, but check back after port. St Thomas is the port for the day and we head out. Once we get back there is finally some news on being able to change rooms. Someone didn't show and they move us to a room with a balcony. Its a much nicer room, but I honestly didn't expect that, I just wanted another room. Even if it was on a lower deck, etc. The story doesn't stop there though. The manager offered us a couples massage as well, but It wasn't something we were really that interested in. We ended up getting $200 in credit towards a future cruise instead. The manager was really nice the whole time, but I'm not happy about having to stay the one night in a infected room. If my folks hadn't been on the cruise its likely we would have got off the ship rather than risk being sick for our entire vacation. The rest of this cruise was a little bit of a disappointed as well. Some of it they had no real control over, most of it they did. The weather was pretty bad for most of the trip. It rained nearly everyday in port and made it pretty hard to go to the beach. We ended up taking a lot of island tours in taxis instead. Not quite what I had in mind for a Caribbean cruise. Not the cruise line's fault though. We tried their select dining experience this time. No set dining time, but no set table and waiter either. I really liked being able to show up for dinner anytime I liked. It meant we could get home from port, relax and then go to dinner and still have a show. Very nice. However the service was much worse in select dining than I am used to on a cruise. Since you have no set waiter, they never learn your preferences. Not a huge deal, but notable. We also waited a long time between courses and for the waiter to come take our order. Sometimes the wait was long enough that I would have been tempted to talk to a manager about it had it happened back home. I'm not sure what exactly the problem is. I don't know if they're not trained to handle the flow of diners coming in and out. Maybe they just don't have enough staff since it can vary from overflowing to near empty. It might also just be as simple as your tips are pre-paid so there is very little incentive to try harder. The food quality is also down from what I remember even a year or so ago. The cuts of meat in main dining are now sub-sizzler level. There was very little in main dining that I considered truly good. That is it would stand up in a land restaurant. Its gone to mostly acceptable, but not food I feel like I should be dressing up to eat. I rarely found anything at the buffets that I found palatable. The specialty restaurant was still pretty good, but I don't know that its a good deal at $30 a plate. I can get a better meal for $30 a person at home and I'm not giving up a free meal to do so. I feel like they are lowering the bar on food in general in order to force people who care about quality to pay extra. It seems a trend you see even more in newer ships. I wouldn't be shocked to see main dining go away eventually in favor of only buffet or pay options. The entertainment was a little disappointing too. All the Celebrity shows were just mash-ups of various hit songs or Broadway shows. They didn't even attempt anything coherent on this cruise. Plus I noticed several repeats from year ago. The guest entertainment was pretty "meh" as well. There was a comedian that was okay, but for the last night performance he repeated jokes word for word from his first show. There was a singer who was bad enough that we walked out on, and a xylophone performer who was okay. He obviously worked his wife into the show so she could get a free cruise. Nothing really bad, just not quite what I had hoped. This on the same line, and a ship one class newer than I was on before. Overall I went away from this cruise pretty disappointed. If this had been my first cruise, or first one with Celebrity, I don't think I'd be going back. I've gone on many cruises with them however and am inclined to give them another shot, but you can bet I'll be looking harder at other cruise lines after this experience. Read Less
Sail Date December 2010
Having just sailed on the Celebrity Infinity, six weeks prior to our sailing on the Summit, gave us a unique opportunity to compare the differences in these two ships. And, what a difference there was. The excellent: the Normandie ... Read More
Having just sailed on the Celebrity Infinity, six weeks prior to our sailing on the Summit, gave us a unique opportunity to compare the differences in these two ships. And, what a difference there was. The excellent: the Normandie restaurant, the crew, the cabin stewards, the cleanliness The good: the sushi bar, the Spa Cafe, the Waterfall Cafe, the coffee in the Waterfall (lido) restaurant and the big pitchers of cream, the new juice dispensers, the prices on the shore excursions, the fitness center The mediocre: the entertainment, the food in the Cosmopolitan Restaurant, the coffee in every other restaurant, the entertainment, the condition of the treadmills The bad: the HVAC systems in our stateroom, the information on the shore excursions, the uselessness of being a member of the Captains Club, and the online Internet charges The ship was docked in San Juan with a departure of 11:00 pm. Before when we visited San Juan, we docked on the pier adjacent to Old San Juan. The Summit was docked across the channel from Old San Juan, requiring a $20 cab ride. Surprisingly the ship did not provide a shuttle. Since the ship did not leave San Juan until 11:00 p.m., this was disappointing given the amount of time there was to explore the city after dropping your bags on the ship. First thing we noticed, when we boarded the ship (in contrast to the Infinity) was that all the elevators worked, everyday! Our stateroom was clean and the attendant was very attentive to us in bringing ice and wine glasses. The Summit had just come from dry dock a couple of weeks prior to our sailing. Probably as a result, we found the infrastructure to be in fairly good condition. However, we did hear several guests complain about leaking pipes the their staterooms. The only mechanical glitch we encountered was that our cabin was perpetually on the warmish side, 72 to 74 degrees at the coolest with the thermostat cranked as low as it could possible go for the entire cruise. On most every other ship we've been on, cranking the thermostat to the coldest position would have frozen all but the most cold-blooded cruisers, but not this cabin. I typically sleep with the thermostat set on 69 to 70, so this made sleeping only marginally comfortable for me. On the days we left the curtains to the veranda open, the room was intolerably hot and took hours to cool down. We only made that mistake once! We often noted that our hallway was cooler than our room. We put in a several requests to the front desk staff asking if they could lower the room temperature any, but it wasn't something they could apparently fix. The front desk staff checked on us continually and even sent us a bottle of champagne to help cool us off. Still, their efforts didn't result in solving the problem. Our only other HVAC problem is that we were continually smelling the cigarette smoke of our next door neighbor. There were a few days that the entire ship was warm. This, again, was in stark contrast to other Caribbean cruises when getting back on the ship felt like stepping into a refrigerator. I can not be sure, but my hunch is that the HVAC systems of the Summit are not build to maintain a comfortable room temperature if the ambient temperatures are much above 80 degrees. If I were booking a cruise to any place warm, I would think long and hard before booking on the Summit again. The Normandie specialty restaurant was, again, the absolute highlight of our cruise. Celebrity has just retired their old menu, after nine years. The new one is sure to please the most rigorous foodies. One interesting change is that they've done away with the more formal "butterfly" service of the past. Gone are the silver tops on the plates, table side service with the many trolleys. Surprisingly, we decided we missed the table side service the most. This is not because it affected the food quality or the dining experience, but that was the time we chatted with and got to know so many of the servers. Everything on the menu is creative, complex, and delicious. And just as wonderful is the service from everyone on the staff. We especially enjoyed Katarina, who's passion, knowledge, and friendliness made the dining experience all the richer. You will be able to pick her out easily, she is the only woman on the team. When you consider that eating here costs $30 per person, we feel it's the best priced 'shore excursion' we know of when sailing on the Summit. The Fitness center was well equipped with a good variety of weight and cardio machines. Similar to the Infinity, the cardio equipment was in various states of disrepair. On most days about 1/3 of the video/audio didn't work, 1/3 of the heart rate monitors didn't work, and 1/3 of the machines were fully functional. The entertainment was mixed, some good and some, not so good. This was the second cruise that there was an acapella group on board and we found them especially good, as was the string quartet. The singers and dancers were talented but the shows we saw on this cruise suffered from poor arrangement, themes, and song selection. The party band lacked the energy we've usually found in the Celebrity party bands. They were more like the 'elevator music' band. The juice and coffee machines on the lido deck were new, and an improvement over the old ones. An even better improvement over the Infinity and past cruises, the Waterfall Cafe (lido deck) made a pitcher of cream available for coffee.....a great improvement over the old days when your only choice was the disgusting non-dairy creamer! And, for that good cup o'joe in the morning, stick with the Waterfall Cafe. It was flavorful and rich. The rest of the ship's restaurants suffer, like every other Celebrity ship we've been on (which is most of them), from weak, bland, almost tasteless coffee. You would think Celebrity could get coffee right, especially when they do so many other things well! Read Less
Sail Date February 2009
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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