9 Celebrity Summit Hawaii Cruise Reviews

Flights booked direct with Virgin Atlantic to from London(LHR)to LAX Premium Economy excellent flights,brilliant service,although the inflight breakfast was of poor quality and I should know I am a frequent flyer. Stayed overnight at the ... Read More
Flights booked direct with Virgin Atlantic to from London(LHR)to LAX Premium Economy excellent flights,brilliant service,although the inflight breakfast was of poor quality and I should know I am a frequent flyer. Stayed overnight at the 3* Marriott Airport Hotel LA and again this proved to be an excellent choice.The following day we picked up a luxury rental car from Dollar just off the airport and had a choice of 30 automatic cars to choose including Lincoln Town car and Chrysler 300. My wife liked the Silver one,so Silver Chrysler 300 was selected and it was fine.I drove down to San Diego the scenic route and there was evidence of the scorched earth and smoke in the air due to the forest fires that had occurred at the time of our trip especially when we approached San Diego on the 25/10/07. Stayed overnight here at the Crown Plaza on Circle North and that was also a good 4* hotel but not in the best location for the port of San Diego. Joined the Celebrity Ship "Summit" at San Diego dock at 2pm. Check In was slightly delayed by security although we were met by one of the ship's Butler's offered a glass of Brut or Orange juice and shown to our Sky-suite on the penthousedeck 6. The baggage arrived a couple of hours later and we settled in and familiarized ourselves with our surroundings. The safety drill was mandatory but its implementation was poorly executed. The Sky Suite was small and really a balcony cabin with twin beds and a two seater sofa, analogue television that needed a thump to make it work.The suite had a bath and shower. It was serviced well by the butler and other staff. I did try to book a Royal Suite but this was a late booking. The Sky Suite on the Penthouse deck was the only suite choice available,so we took it at a value for money price. We spent 8 days at sea going to and from San Diego to Hawaii, this ship needs urgent refurbishment. It is showing signs of wear and tear. It has noisy engines which vibrate particularly in the Public restaurant areas.I would not recommend this ship to passengers prone to sea-sickness as it rock and rolls too much when travelling at 21 knots, the sea was not rough.The Spa area was superb as was the sauna which I used frequently.The weather was disappointing as was the amateurish entertainment on board. The food was of a good standard although the Buffet area was often overcrowded, especially after shore trips. The tender operation had technical difficulties and Priority disembarkation was non-existent. Branded soft drinks were not free and a charge was made for a glass of pure orange juice, latte/cappuccino etc.The hard sell was in evidence from the waiting staff. Celebrity Penny-Pinching Practices were also evident.The quality of the merchandise sold in the ship's shops is best described as what I term "TAT" low quality merchandise bearing the Celebrity motif. The library was small with a poor selection of books. The islands of Hawaii were attractive, Honolulu was very busy although the trip to the Pearl Harbor Memorial was a very moving experience and well worth a visit. Whalers Village at Maui was probably the pick of the island beaches that we saw over the 4 islands visited. We completed our holiday with a couple of days in a suite at the Marriott Desert Springs Resort Palm Springs and this hotel was stunning with again high quality food good service.Wished we stayed here longer but demands of business prevented this. In summary Celebrity Cruises advertises itself as a Premium Cruise operator and I think that is not an unfair claim.The crew on board the ship were courteous and helpful and the food was of good quality. Our table companions at dinner were great fun and it was a pleasure to be part of their holiday. Terry Bartlett Read Less
Sail Date October 2007
We arrived at the port at 11:30 and were onboard by 11:45- no lines. We loved our room with the extra large balcony but had a great deal of trouble with the poor circulation that brought tobacco smoke into our room. The staff were ... Read More
We arrived at the port at 11:30 and were onboard by 11:45- no lines. We loved our room with the extra large balcony but had a great deal of trouble with the poor circulation that brought tobacco smoke into our room. The staff were terrific in trying to control this problem by sprinkling a deodorizer on the carpet and then providing us an air cleaner for the rest of the days. My main complaint with this cruise was it was the smokiest ship that we have ever been in. We had to leave many public rooms due to the smoke drifting over from the smoking side. Our room continued to fill with tobacco smoke, but they did the best that they could to discourage our neighbor from smoking quite as much. I wish that they made one side of the ship's cabins for smokers a the other side for non-smokers so that everyone was happy. Jefferson Ang was my favorite performer, the comedians were funny, but the singers and dancers were not quite as good as Royal Caribbean or Carnival's. The food was great and the service was even better. We loved our server Balkan who even went beyond the call of duty in the casual dining area when he saw us in there. He went down to the 4th floor to bring me Diet Cokes every morning!! I am 44 and traveled with my 17 year old daughter. There were only 6 kids on board so she was left sort of high and dry regarding having a teen club to socialize with. However, the youth care staff were very good to her and she enjoyed stopping in to chat with them daily. Many of the other staff learned her age and made her feel very special. I was in a minority as far as my age group- most people were 20 years or more older than me! I am used to a younger age group or parents on the other lines. Notmuch night life if I was looking for it.I was content to sit on the balcony at night. We enjoyed Lindsay and her trivia game, but I found some of Allen's jokes a bit off color and did not have much or an appreciation for his personality and presentation. This may have been due to him being used to having an audience of seniors rather than of my age group. I really enjoyed being so spoiled on this cruise by the service staff, my only complaint was that the smoking was intolerable and the poor circulation made the problem even more severe. We rented a car at each port instead of taking the ship tours so we were able to see things that we were interested in and move about with ease on the Islands. The weather was chilly, but the staff warmed up our hearts. Special praise for the very personable photographers, dining room servers, and room attendants. It is so nice to hear all of the time, "It is my pleasure." Read Less
Sail Date October 2007
This was our 20th cruise together. Although we have cruised on Crystal, Seven Seas, Cunard (QM II Maiden Voyage), Royal Viking Sun, Seabourn Sun and Princess, we now pretty much stick to either Celebrity or HAL. Our previous cruise was ... Read More
This was our 20th cruise together. Although we have cruised on Crystal, Seven Seas, Cunard (QM II Maiden Voyage), Royal Viking Sun, Seabourn Sun and Princess, we now pretty much stick to either Celebrity or HAL. Our previous cruise was last fall on the Noordam from NYC to the Caribbean. We have had four cruises on Celebrity, including the Zenith, Infinity, Millennium and Summit. We chose this cruise because we wanted the sea days, Linda lives in San Diego county and we love Hawaii. We drove from Oceanside and parked across the street from the pier. We had a suite so we were able to bypass the very long lines of passengers waiting to check in. There was still quite a line for photographs. In addition to the Noordam, we also did a seven day Mexico cruise on the Oosterdam, so this review will essentially be comparing the HAL Vista class ships with Celebrity's Millennium class ships. First I want to say that the Roll Call board for this cruise was quite active and the Cruise Critic party was well attended. The gift exchange was a great idea. The best thing about the Summit is The Normandie Restaurant. The food and service are second to none. HAL's Pinnacle Restaurants are not even close. The food in the Cosmopolitan Restaurant was quite good, but our waiter simply would not give us time to enjoy each course. Table assignment was another issue. On the Infinity and Millennium, our cabin was a Sky Suite and we had a table for two by the railing. This time we had a table for two by the window (not nearly as nice), but I was content with this until a couple sitting next to us at the Martini Bar told me that they had a table for two by the railing and they had an INSIDE cabin. Not cool!!! The Waterfall Cafe was actually quite nice. Very good food selection, easy to find a clean table and the service was excellent. We had a Celebrity Suite which meant lots of space (including a walkin closet) but no balcony. I learned from the Cruise Critic message board shortly before we left that a window washing platform would be right outside one of our windows. Not a problem because it covered only one of four windows and we kept that curtain down. Unfortunately, the windows looked like the washing platform had not been used in quite some time. My major complaint with the cabin was the mattress. When I first laid down, I thought I was laying in the back of a pickup truck. When I complained, I was told that the bedding was only two cruises old. Our room steward put a mattress pad on the bed but the improvement was marginal. On the Noordam, we had a Deluxe Verandah Suite and the mattress was heavenly. Bedding is obviously a matter of personal choice but in my opinion, HAL wins this one hands down. Celebrity Suites have connecting doors and we had some neighbors with loud voices but we got used to it. I saw on the Cruise Critic review of the Summit a mention of all this fantastic artwork. Made me wonder if I was on the wrong ship. All I remember from the Summit were the busts on the stair landings by Liza Lou that seemed to have been made out of staples or paper clips. And the brown draperies in the atrium were nondescript to say the least. If the Noordam and Oosterdam are any indication, HAL wins this one hands down. The smoking/no smoking rules were pretty much ignored. However, this was not a major issue. We went to two shows, one of which was awesome and the other we walked out of. They had a Filipino band called Top Notch which was the best band I have heard on any cruise ship. The Voice Males were also quite good. Hawaii is, well Hawaii. We only did one shore excursion, Land of the Frozen Fire, on Hilo, which was nice. We did book The Feast At Lele in Lahaina on our own and loved it. The only complaint was having to leave Kona at 1 PM. According to the HAL brochure, the Zaandam leaves Kona at 5 PM, spends four hours in Ensenada (not one like the Summit) and still makes it back to San Diego at 7 AM. Disembarkation was a mess. HAL lets you stay in your cabin until it's time to leave. Celebrity sent us to the Normandie but they kicked us out at 10:00. Having had a suite, we should have been off the ship long before that but Celebrity, in their infinite wisdom, had us in the very last group leaving the ship, a category labeled Deck 2 Aft. One last comment for the road. Before I left I sent an e-mail to the Captains Club asking for an e-mail contact while at sea. No answer (until I was long gone). So my travel agent called Celebrity and was told that the address would be myname@summit.celebrityatsea.com. WRONG. The celebrityatsea e-mail service ended last February so we were forced to set up a Hotmail account while at sea. Both of us had given the celebrityatsea address to both business and personal associates so we were left with a bit of egg on our faces. Our cruise next fall will probably be Canada/New England. The choices are the Constellation out of Port Liberty, NJ or the Eurodam from NYC to Quebec or visa versa. I'm thinking it's time to try HAL again. Read Less
Sail Date October 2007
This was my first cruise, so I have nothing to compare it with. We were astonished at the size of the ship when we saw it, and were equally amazed at how quickly the boarding procedure was achieved. We had decided on an inner cabin (sorry ... Read More
This was my first cruise, so I have nothing to compare it with. We were astonished at the size of the ship when we saw it, and were equally amazed at how quickly the boarding procedure was achieved. We had decided on an inner cabin (sorry - stateroom. Whoever chose that name had a vivid imagination!) because we would only be in it to sleep or to change clothes, and we were certainly happy enough with our choice. Though the room was small it was very well laid out, with every inch of space being used to the full. We would have liked to have been provided with an LCD clock, though, because whenever we woke up we had no idea of the time or whether it was night or day. On first arriving in the room we found a bottle of water and a half-bottle of wine awaiting us, which we thought was a nice welcoming touch. Then we saw a little notice beside them which said that we would be charged $4 if we opened the water and about $20 if we opened the wine. Some welcome! The ship was very impressive and spotlessly clean throughout at all times. There were plenty of sunbeds around the pools and open decks, though the beds in prime spots around the pools and where sheltered from the wind were all "bagged" (though not all in use) by about 7 am (so it is not only the Germans who do this!). We were not at all impressed to have recorded music blaring out loudly all day around the pool - not really what you expect on what is claimed to be a 5-star cruise ship. For our evening's dining we had asked to be seated on a table for 8 but found we were seated with just two other couples whose company we enjoyed throughout the trip. The five-course meals were extremely good every night, and the service from our waiters Jesus and Diego was quite exceptional. This was a formal restaurant, with a set dress code each day, and we were extremely disappointed to discover that this code was not enforced - some people were coming in in quite casual clothes even on "formal" nights - which makes me wonder why I had gone to the trouble of hiring a tuxedo (complete outfit for $100, which saves an awful lot of weight and possible excess baggage charges on the flight from England). Other people were allowed into the dining room when they consistently turned up 30 to 50 minutes after the scheduled meal time - why make rules if they are not enforced? Evening entertainment in the theatre was of a good standard, if not always to our taste, but the daytime entertainment programme was lacking imagination and inspiration. Wilst there is a library on board it is fairly limited in choice, and I would have liked to have seen a paper-back book exchange where we could leave our own books when finished. The four-day crossing of the Pacific was slightly marred by the rolling of the ship, even though the weather was quite good, the sea reasonably smooth and the wind not too strong. The rolling was still there but less noticeable on our return journey. The four stops in Hawaii were quite short in duration, and it was pretty much a whirlwind tour. You took pot luck with the tour you chose and the bus driver you happened to have. Our best was the Little Circle Island Tour round Oahu ($36) and by far the worst was the Kona Highlights, on which we saw nothing of real interest and the driver could talk about nothing but the plants and trees we passed. The Waikapu Village Luau at Lahaina was, to my mind, highly overpriced at $110 - the traditional dance show was good but the food was truly awful and barely warm. Really, the stops were so short that there was no real opportunity to see or explore the islands in any depth. Finally, we were astonished and not in any way impressed at the behavior of a good number of the passengers who treated the hard-working and very courteous staff like inferior servants. It doesn't cost much to be civil, to smile occasionally and to treat them with a degree of respect. Read Less
Sail Date September 2007
Overall - This was our third cruise, but first on Celebrity. Our other two cruises were on Royal Caribbean. We enjoyed our first cruise on X and would recommend it to anyone who wants a relaxed experience and doesn't need to have an ... Read More
Overall - This was our third cruise, but first on Celebrity. Our other two cruises were on Royal Caribbean. We enjoyed our first cruise on X and would recommend it to anyone who wants a relaxed experience and doesn't need to have an exciting nightlife. Even though the passengers on our cruise tended to be older, bringing children on this cruise was not an issue at all - they had plenty of fun. Embarkation - We drove to the pier from our home in Orange County. We arrived about 1:00 pm and found unloading our luggage and parking our vehicle to be very easy. We waited inside for about 15 minutes before boarding the Summit. The entire process was very smooth and easy. So with the exception of not being offered champagne upon boarding, we were quite happy. Public Areas - We found all the public areas to be clean and maintained very well. After taking previous cruises on Royal Caribbean Grandeur and Rhapsody, we found the central area of the ship to be rather disappointing and not very elegant. Wear and tear of the carpets, furniture, etc. were what we would expect given the amount of traffic in these areas and were rather surprised at the number of negative comments in the member reviews regarding this. The pool area was laid out very nice and having the Waterfall Grill at one end of the pool area was very convenient. One complaint that we have concerned the hot tubs on the pool deck - the water temperature was very tepid, even cold sometimes. This problem seemed to go away once we arrived in the warmer climate around the islands, but during the days at sea they were too cold to enjoy. They close at 6 pm, which is too early. The indoor pool and hot tubs were always warm and very comfortable. The gym was excellent. They had very good equipment and lots of it. I had no problem finding a bike and my wife could always find an elliptical to work out on. The weight machines seemed new and were very nice. Everything was extremely clean and didn't notice any locker room smell. Most people were very good at cleaning up the machines after they used them, and I noticed that crew would come by and clean the machines periodically. Room - We were very disappointed in the size of the room. It was smaller than either room we had aboard RC. Granted, the rooms we had on RC both had balconies, so they seemed bigger. On previous cruises we had been on decks 8 and 9, so we were concerned about having a room on such a low deck (deck 2). But it turned out that except for the lack of a balcony there wasn't much of a difference in terms of noise and movement. We booked our Summit cruise late and didn't have much of a choice in rooms that would accommodate five people and frankly, we were very surprised that Celebrity would put five people in a room that small. The furnishings were clean and not very worn; however the decor was done in very unattractive shades of orange and yellow. Yuck. That being said, we did not spend much time in our room and really only found the small size to be a detriment when we were getting ready in the mornings and before dinner. We had no complaints about the comfort of the beds/bunks. The bathroom was small and could accommodate two people only if one of them were in the shower at the time. Service - Overall the service was very good. Our wait staff in the dining room was excellent and very entertaining for our children. They were very good at accommodating our children's food choices - they knew what our children liked to drink with dinner and would have their drinks waiting for them when we arrived at our table. We encouraged our children to try new foods and our waiters were very good about substituting other dishes if they found ones they didn't care for. Our cabin attendant was very attentive and responded to our requests very quickly. It seemed like we always had fresh towels in our bathroom. Even if we took showers during the day, we would have fresh towels in the evening. We usually went to the martini bar in the evenings before dinner, and our waitress would bring us mixed nuts and bread sticks, and even cherries over ice for the children. We were slightly disappointed in the pool deck service and would have liked the attendants to come around more frequently, although the service did seem to improve somewhat later in the cruise. The entire staff was very good at remembering our names and trying to personalize our experience as much as possible, such as remembering our drink preferences and how we liked our food prepared, etc. Food - Reviewing the food is very difficult. We had dinner in the main dining room almost every night. We thoroughly enjoyed our meals, but we don't recall raving over any particular dish. The fish was good, the soups were good, the salads were good, etc. The beef, however, was usually excellent. Desserts were almost always disappointing. Overall, we did not notice a big difference in the quality of the food on the Summit and the food we enjoyed on our previous RC cruises. The Summit fare did tend to be more gourmet, with pate, escargot, frog legs, etc. Perhaps that is why we are not raving about it, as our tastes tend to run more simple. As an aside, the late seating was not a good option for our children, although they handled the late meal very well. Our personal preference is to go to the shows after we eat dinner rather than before, but the show times seemed geared for the early diners. The sommelier in the main dining room was not very good. He offered few suggestions and no descriptions of the wines we were interested in. He clearly had too many other diners to attend to as it usually took him at least ten minutes after we were seated to bring us the wine from the bottle we had not finished the night before. The midnight buffet was amazing to look at, but with our late dinner seating we were not able to sample any of the food since our dinner ended only about an hour and a half before the buffet started. The breakfast food at the Waterfall Cafe was very good. We had freshly made waffles almost every morning, as well as Omelets made to order. We rarely ate there for lunch and never for dinner. There generally seemed to be a lot of different choices such as sushi, stir fry, and always lots of different sandwiches. Many days we would stop by in the afternoon for some ice cream. The hamburgers at the Waterfall Grill were good and the fries were excellent. The light fare in the indoor pool area was delicious. Entertainment – We didn’t see any shows other than the talent show and a movie in the cinema, so we really can’t comment on their quality overall. The lounge band in the Rendezvous was below average, but then again, like most entertainment on the ship seemed geared toward the older crowd. My wife and I are in our late 30’s, so we were a little disappointed in the night life. The “Party Band” was fun, although their selection of tunes was very limited. I hope to never hear YMCA again, but my wife and kids loved it. The crowd in the disco was usually very small and reluctant to get up and dance unless the ship activities staff was there to encourage them. Kids Activities – The kids club was clean and well maintained, with plenty of toys and activities including a ball pit and slide. There were plenty of children ages 3 to 12. Our 6 year old had a fantastic time playing and meeting new friends, as did our 9 year old although she did get bored at times with the “leap frog” games. Overall, they enjoyed the staff and the program and even wanted to stay for the late night session (10:00 pm to 1:00 am). Our 14 year old was concerned about the lack of teenagers upon arrival on the Summit, but soon met some great friends and ended up having an excellent time. He enjoyed playing card games and dancing in the Teen Tower. He also had a great time playing basketball on the sports deck and liked the video arcade. He still maintains contact with a small group of teens he met onboard. Overall, 2 weeks was a little long for our teenager, as he missed his friends, etc. at home. Our younger ones seemed fine with the whole experience and were well entertained. Excursions – Hilo was our least favorite destination. We took the “Best of Hilo” excursion to the Mauna Loa Nut Factory, the gardens and to Akaka Falls. The gardens were beautiful and the falls were a highlight. Other passengers went on volcano excursions and seemed to enjoy them. There did not appear to be much else on that side of the island of interest. The area near the ship was fairly industrial and not conducive to exploring. Most passengers went to either Wal-Mart or Hilo Hatties to shop. Maui was very enjoyable. We loved snorkeling and trying snuba at Molokini Crater. The town of Lahaina is great for shopping and dining. We really enjoyed eating at the Lahaina Fish Company…..great Mai Tai’s! Everyone needs to visit the big Banyan tree. Kona was our favorite excursion! We went on the Zodiac and Snorkel excursion. If you enjoy snorkeling, this is a must. The amount of unique and beautiful sea life in Kealakekua Bay was incredible. And Chad from Captain Zodiac was a riot! After several hours of incredible snorkeling and sightseeing, we had a very good lunch at the Fish Hopper restaurant near the tender dock. In Honolulu we went on the Arizona/Mighty Mo excursion. We thoroughly enjoyed seeing both memorials, although the tour was rather disorganized. We heard of people renting cars or taking taxis and doing the tours themselves, and that seems to be the way to go. We recommend going early as the wait at the Arizona Memorial can be very long. We also did the Paradise Cove Luau later that evening. The activities and dancing were very enjoyable, but very long lines for drinks. The food was okay. Our only other luau experience at the Royal Lahaina Luau was better overall, but Paradise Cove was fun. In closing, even though we experienced some minor disappointments, this cruise is well worth going on and our family had a wonderful time! Read Less
Sail Date March 2007
This was our 48th cruise in the past 25 years so this review is written with that in mind. We stayed at the Hyatt Regency in Long Beach for one night prior to departure, and were very satisfied with our accommodations. Took a taxi to San ... Read More
This was our 48th cruise in the past 25 years so this review is written with that in mind. We stayed at the Hyatt Regency in Long Beach for one night prior to departure, and were very satisfied with our accommodations. Took a taxi to San Pedro for embarkation which went very smoothly, arriving onboard at about 1:00. Our cabin was ready at about 2:00, the delay being due to the sanitizing and cleaning that was going on. Have learned since our return that there had been some Norovirus on the previous cruise....none on ours as far as we know. Lots of hand sanitizing and washing, however. We experienced heavy seas on the first night which continued all the next day..lots of rocking and rolling. By the second day, the seas had calmed down and we had glorious weather for the rest of the trip. Because we have become avid readers of the CC website, we were looking for "maintenance and cleanliness" issues on Summit. We found none worth mentioning. A general refurbishment is due soon, but we found no serious wear and tear on a vessel that carries so many passengers day in and day out. Our cabin was in excellent condition and was kept that way throughout our trip by our invisible cabin steward, Sebastian. The service by him and by our butler, Enrickkee was superior. It gave us great pleasure to add some extra to the automatic tips put on our seapass. We did not feel that our service in the dining room was excellent. It was adequate, but not up to our previous experience on X. The food, however, was very good, well prepared and presented. This is such a subjective thing that I hesitate to rave over any special dish but must submit that the prime ribs, rack of lamb, cold soups, and bread sticks were outstanding. We had a congenial table for 8 arranged by the cruiseline...a very good job selecting dinner mates..and wonderful table location on deck 4 at the foot of the stairs. We tend to enjoy the time at sea rather than the ports..and having been to Hawaii many times before..we decided to take the ships tours to places we hadn't been. We took the Valley of the Kings on Hilo, and the botanical garden tram on Maui and enjoyed both of them. Our excursion on Oahu was a not as good. We had selected it especially to visit the Byodu Temple and the driver got lost and we did not see it at all. The shore excursion desk gave us a 33% credit for that and we felt that was adequate compensation. A couple of criticisms: The lovely marble bathtub walls in the Sky Suite do not have any grab-bars. so, taking a shower in rough seas is difficult if not impossible. The addition of a grab-bar would be a big help. Captain Bergos appeared at the required functions but was not a people person apparently as we never saw him mingling with the passengers. By the way, it was interesting to see staff officers assisting people to find seats in the theatre. Very helpful, and a deterrent to seat-saving. Must mention the evenings entertainment...the shows in the theatre were terrific. The best group of Celebrity Singers and Dancers we have seen. The Casino was active with friendly, hospitable staff who were obviously happy with life onboard. Hubby used the fitness center daily and was very impressed with the equipment...good working treadmills..I used the salon once and has been my experience on all my cruises, the salon staff is not up to snuff, and the prices are outrageous compared to land based salons. $18 to change polish color compared to the $12 I pay for an entire manicure at home. This was a terrific cruise experience even disembarkation went smoothly. We had a wonderful time and can't wait for April and November when we will sail again. Read Less
Sail Date December 2006
I participated in the Cruise Critic Roll Call member board for the Dec 9 sailing and got to know some of my fellow passengers before the cruise ever began, so once on board it was as if we were travelling with people we already knew. On ... Read More
I participated in the Cruise Critic Roll Call member board for the Dec 9 sailing and got to know some of my fellow passengers before the cruise ever began, so once on board it was as if we were travelling with people we already knew. On the Roll Call I linked up with another couple from our area and we car pooled down to the port from our hometown 90 miles away and split the $12 per day cost of parking, which was a good way to start the cruise. We timed our arrival at the port so we'd get there at 3 o'clock and miss the early boarding crush. As a result, we took about twenty minutes to get from the car to our stateroom, saving us a lot of aggravation and waiting around. We had been on the Summit last May for a 13 day repo cruise LA-Alaska and so we had fairly fresh memories of the ship and staff for comparison. Overall, we again had an enjoyable cruise, but noticed some decline in public area cleanliness. Tables were not bussed and wiped, ashtrays were left overflowing, etc. We also were struck with the attitude of staff - indifferent and inattentive. unless it was your own waiter or cabin steward. This cruise had a vast majority of passengers over 60 with a wide spectrum of physical ability. In May, the staff were quick to hold open a door and lend a steadying hand to aid any passenger in need. On this cruise, staff more often than not, stood by and watched. It was up to the fellow passengers to look after and assist those in need. For coffee and tea drinkers, only one station out of eight on deck 10 was operating except during mealtimes, and it always seemed to be the station farthest from where you wanted to be. One station midship and one aft would have worked far better for the passengers, serving both the pool/Aqua Spa (midship) and rear deck/Waterfall Cafe (aft). The Cosmopolitan Restaurant(deck 4 & 5) continued serving high quality meals with wonderful wait staff in attendance. This is one area where there was no decline between May and December. All of our dinner choices were exceptional in their taste and presentation. There was no decline in service provided by the cabin steward, either. She was thorough, efficient and unobtrusive. We enjoyed the entertainment offered in the Celebrity theatre and found it a cut above that offered on HAL, Princess, and RCCL. In addition to the usual crew production numbers, we saw Scott Record (a singing comic impressionist), Lorraine Brown (a soul and blues singer from Britain), Brooks Aehron (a very entertaining classical and pop pianist), and "A Taste of Cirque Du Soleil". The lounge acts ranged from a string quartet at the Cova Cafe to the Diamonds in the Rendez Vous (Their spelling). Michaels Club had a pianist and the Waterfall Cafe had a rock guitarist accompanied by canned back up who could play just about anything requested from the 50's thru the 90's. Besides the casino (where you could easily rack up huge losses), there was a fair variety of daytime activities to occupy our 9 sea days. The enrichment series offered every afternoon in the Celebrity Theatre was both educational and entertaining, and there were the trivia games scattered throughout the day that you'd find on any cruise. This is a good cruise for people who like a more sedate pace and enjoy sea days and the onboard experience. There were 68 children on this cruise out of 1950 passengers. As the days wore on, the kids seemed to become more restless. Celebrity makes a token effort to provide children and teenagers with something to do, but like HAL and Princess, Celebrity is more focused on a mature and seasoned traveller. Perhaps Disney, Carnival or NCL would be more appropriate for kids as they seemed focused on a younger clientele. Read Less
Sail Date December 2006
We sailed on the Summit September 30th to October 14th, this being our 11th cruise, and the third with Celebrity. The ship left Los Angeles, cruised the Hawaiian Islands, and returned to Los Angeles. Embarkation could not have been any ... Read More
We sailed on the Summit September 30th to October 14th, this being our 11th cruise, and the third with Celebrity. The ship left Los Angeles, cruised the Hawaiian Islands, and returned to Los Angeles. Embarkation could not have been any smoother. We took the time to fill out our boarding papers on the computer prior to boarding, so we literally were aboard the ship within 10 minutes. I wish all embarkations were this easy. If you drive to the port, parking is right next to the ship, but unfortunately uncovered. Parking for the duration of the cruise was $165. Our room (9161) was a standard balcony room, with a decent layout and enough nooks & crannies to put everything away. The only negative feelings we had about the cabin was the bed and the location; the bed was lumpy and in need of a new mattress. As to the location, it was on the 9th deck located on the port side. This is significant in that smoking is permitted on the port side of the pool area (one deck up) and many of the port side rooms are smoking. When you sit on the balcony, the smell of cigarette smoke is sometimes quite strong, depending in the direction of the wind. Our room steward, Glory, did a fine job in keeping the room in order, and was usually found hovering somewhere in the hall waiting to get you something. Service is one of the main areas where Celebrity excels, and this cruise was no exception. The bathroom is a bit cramped, but hey, you are on a ship, so it is no big deal. My only complaint about the bathroom is that is doesn't have a decent 110 outlet that will handle a hair dryer (forget the built in one). My wife had to do her hair in the cabin, which can be somewhat annoying. No big deal, but still worth noting. The food in the main dining room was very good, but most cruise lines seem to get that right. The buffet food was just your average buffet food, but further down the line, the pasta bar was very good. They had five different sauces to choose from, along with three different pastas, and an assortment of items to add; they were very willing to make a plate in any manner that you requested. At the back of the ship was a fresh sandwich bar making Panini style sandwiches everyday, which were usually very good. We ate every night in the main dining room at the second seating, and the service was outstanding. As I said before, the food was very good, but the waiter will make or break the meal, and we had a great one. The waiter and busboy (Sol & Raymond) were on top of everything, and Marco, the Maitre'D stopped by our table every night at least once to make sure things were going right. If you eat at second seating, sometimes the shows are scheduled before dinner, which is annoying. One other annoying thing was the number of formal nights we had. This line tends to be a little more traditional in dressing for dinner, which we like, but they perhaps carried it a little too far. They define casual as slacks (no shorts) & sport shirts for men, informal as a suit/sport jacket & tie, and formal as a tuxedo or dark suit. On this cruise, there are seven causal nights, four informal, and three formal. Dressing up half the time for a Hawaiian cruise got to be a little too much; two formal nights and the rest casual would have been better for the tropics. Near the end, many of the men started skipping the jacket & tie on informal nights. The bar and pool staff do a very good job, remaining cheerful in the face of some pretty rude passengers. Hats off to them for performing a difficult job. The condition of the ship was very good with cleanliness being a priority. One exception to this being the Thaalostherapy Pool; we did not use it as there was usually a dirty scum on it. I do not know what the problem was with the filtering. Entertainment on board was generally very good. The pool band was a little weak, and the guy in the piano bar was like bad karaoke, but everything else was very good to great. The shows we attended were excellent, and quite varied. The shows we missed were enjoyed by all we talked to. The music in the bars (with the exception of the aforementioned piano bar) was very good, with a nice variety. You can't ask for much more than that. Celebrity has a good handle on the tipping. Near the end of the cruise, they give you a short form to fill out if you want them to deduct your tips from a credit card. If you do, they then give you an envelope with a slip to give to your waiter, etc. If you don't want automatic tipping, simply do not turn in the form and use the envelopes provided by your room steward. It is nice to have a couple of options, unlike a couple of other cruise lines we have sailed with. The photo staff is just average, and almost everything they print out is an 8 by 10. Who wants that many large prints? More 4 by 6 prints would have resulted in more purchases by us. One night the photographer came to our dinner table, and I asked her to take a group shot. She told me that the group shots would be on the last formal night only, and instead took individual pictures of each of us. Just what I have always wanted: a picture of myself sitting alone in front of a plate of food. It amazed everyone at our table. The port stop at Maui was way too short, arriving at 7 AM and we had to be back on board by 2:30 PM, as the ship sailed for Los Angeles at 3:00 PM; combine that with having to use a tender to get ashore, and you will not see much of the island. Poor scheduling that needs to be corrected. Debarkation was as terrible as embarkation was smooth. The line to get your customs pass was confusing and long, and exiting the ship even worse. You always want to end on a high note, and here Celebrity fell short. Overall, I would recommend this cruise and especially this line to anyone. Read Less
Sail Date September 2006
THE SUMMIT.  Hawaii Circle Cruise  9th  23rd April 2006. It has been over 25 years, since we last visited The Hawaiian Islands; so for something different, we chose a 14-night roundtrip cruise from Los Angeles with Celebrity Cruises ... Read More
THE SUMMIT.  Hawaii Circle Cruise  9th  23rd April 2006. It has been over 25 years, since we last visited The Hawaiian Islands; so for something different, we chose a 14-night roundtrip cruise from Los Angeles with Celebrity Cruises on their ship  The Summit. We chose the air/sea programme from the United Kingdom. Travel documentation arrived well ahead of departure. The information supplied was relevant and ticketing was correct. There was no shore excursion information, but details of these were found on the Celebrity web site. On arrival at Los Angeles International Airport, we were met and welcomed by a Celebrity Representative, immediately having cleared the Customs area. This rep was extremely professional and advised us as to the best places to eat and visit in San Pedro where our overnight accommodation was located. She escorted us to the Super Shuttle pick up point and remained with us until the arrival of the shuttle  gone are the days where guests travelling with Celebrity are transferred to their hotel by limousine, taxi or private coach. After two or three circles of the entire airport terminals and the many drop-offs in San Pedro, we eventually arrived at our hotel, a distance of 25 miles from the airport, some 90 minutes later. On arrival at the hotel, there was a letter from Celebrity advising us as to departure arrangements the next morning to join the ship. Luggage was collected from our rooms at the indicated times and the coach departed on schedule at 1.30pm for the short ride of about five minutes to the terminal building. On arrival at the pier side, the first thing that one noticed was the massive queue, which snaked in many directions. We were advised that this was the queue or line for security. Some 125 minutes later we eventually reached the security control and were quite surprised that only two facilities were open for the search of some 1950 guests and their hand baggage. It is obvious that Celebrity are only too well aware of such delays, as, whilst waiting in the queue, sandwiches, savories and drinks were provided to waiting passengers. Fortunately, the weather was fine. Whilst one fully appreciates the need for meaningful security in this day and age, consideration should be given to providing additional search facilities and that Celebrity transfer guests overnighting on their air/sea package at an earlier time to the terminal, prior to the inbound departure day flight passengers arriving at pier side directly from the airport, bearing in mind that check-in and boarding commence much earlier. After clearing security, check-in was swift and professional and a short time later we boarded the ship. The Summit, a Millennium Class ship, of some 91,000 tons entered service in October 2001. For this cruise, we had chosen Concierge Class accommodation. Our cabin, or stateroom was located on deck 9. On entering the vessel, we were given a luke warm half glass of champagne and we were offered the opportunity to be escorted to our cabin. Initial observations were that the cabin was clean, spacious and comfortable. Not having travelled in this class of cabin before, we were not fully aware of what benefits this entailed so sought guidance from the Concierge in this regard. We were advised that these included - Stateroom Amenities Welcome Champagne. Fresh Flowers Selection of Fruit. Afternoon canapEs Leather key holder Binoculars for use on board. Personalized stationery. Oversized tote bag Umbrella to use throughout the cruise Tensions-absorbing pillow-top mattresses Plush duvets Designed room service breakfast menu Bathroom amenities: Plush bath rugs Oversized Egyptian cotton towels Double-thick Frette bathrobes Two hairdryers A Hansgrohe showerhead Selection of fine shampoos, body lotions, soaps, shower cap, breath mints and sewing kit. A Menu of Pillows Sofa Pillows. Priority Services Express Luggage Delivery Laundry and Pressing Service Shoe Shine Service. Extended Room Service Dining and seating preferences VIP invitation to events Preference on Shore Excursions Early Embarkation and disembarkation Priority Tendering. Most of the above were available, others we had to ask for. It took six hours from our arrival at the pier until our luggage appeared at our stateroom  you could hardly call this express service! After having settled in the stateroom and on closer examination, we saw that there was dust everywhere  on shelves, on ledges, in cupboards, on the pictures. A Gideons Bible was on top of the bedside unit  I was able to run my finger along it a leave a trace. In the wardrobes, there were plastic bags and other items obviously having been discarded by previous guests. Under the bed there were crumbs, and empty biscuit packagings, whilst on the balcony there were empty cardboard coffee cups and discarded cocktails sticks. Not the standard that one expects from Celebrity, and being perfectly honest, this was the first time in over a dozen cruises that I have ever encountered a problem of this nature onboard any of the Celebrity fleet. Another most noticeable thing was in respect of the balcony. Owing to the design of deck 10, (the deck above ours)  an open deck - this deck extends well over the sides of the ship, thus preventing the sun nearly all of the time from actually reaching the balcony areas  not much use to those who want to spend time sunning themselves in the privacy of their own balcony. Incidentally, very few of the balcony cabins on this ship have total privacy; most can be seen in one way or another from other decks/balconies. Beware too of cabins with connecting doors - This decreases the insulation levels thus noise travels and one can hear your neighbours conversation even if they chat in low voices  also if your neighbours are smokers  the smoke can magically make its way into the adjoining cabin. We spoke with the Steward who apologised and explained that on turnaround days things are hectic and he did not have the time to pay attention to the smaller details as indicated by myself. I queried if such an amount of dust could gather within 24 hours? In fairness to him, while at dinner, he did clean the areas identified, but others not mentioned remained untouched. We also had to request simple items, like, a do not disturb sign, note paper, laundry lists  things that should automatically be checked prior to any new occupation of staterooms. We then went to the show and our first dinner on board. Previously the entertainment offered on Celebrity ships was good but nothing to write home about. However on this cruise, the entertainment on board this cruise was excellent. There was something for everyone. Special mention must be afforded to The Celebrity Singers and Dancers, the Celebrity Orchestra and those who presented the Cirque du Soleil and the Master Ventriloquist whose performances and presentations were outstanding. Music provided by other groups/solo acts in the various lounges throughout the ships was acceptable  though more variation would have been welcomed  3 `strings` groups  a Harpist, a Guitarist and a String Quartet, is a wee bit of an over kill. On many of the evenings, life on the Summit appeared to die at around 10.30pm  we found too many pre-dinner shows for 2nd seating guests. Unlike other ships where something major is happening in each lounge offering guests a choice, this just did not happen on the Summit. The `featured` entertainment programme although excellent was indeed limited. Timing of events in particular was badly planned  the Chocoholics Buffet and the Hawaiian Fruit Deck buffet were scheduled for 10.15pm, a time when guests on second seating were still at dinner. The Entertainments Staff were highly visible throughout the ship. The Programme of events for the following day  Celebrity Today was delivered to the cabins each evening. This was informative, but unfortunately did not appear to be checked for omissions or errors. On Easter Day, the biggest day in the Christian Calendar, the notification of the time and location of the Catholic Mass was omitted  this caused many who missed this most holiest of celebrations a lot of personal distress. Omissions such as this and other minor matters gave an overall impression that there was a `lack of attention to detail` in many aspects on this cruise. Others being, that whilst the ship is spotlessly clean, `streak` marks could be clearly seen on glass, dark wood, and mirrored surfaces and especially on stainless steel surfaces in and around the elevators. Though when this was pointed out to staff, they indicated this was due to the materials being used to prevent gastro infections and these could not be wiped off for some 48 hours after application. Ashtrays remained un-emptied and litter bins the same. Clocks not advanced after time changes etc. Chairs are badly soiled and showing signs or wear and tear especially in the Rendez-Vous Lounge. Meals served from the main menu in the Cosmopolitan Restaurant, were again excellent  well presented, well prepared and expertly served by a most professional waiter and assistant waiter who quickly learned and always remembered our likes and dislikes. At each meal, they welcomed us with a smile and took a genuine interest as to how our day had been etc. However if one chose have as an alternative of steak, chicken or salmon for their main course, (these items are always available) - this was very much a hit and miss affair. On a number of occasions, we were unable to eat our steaks as they were either too tuff, fatty and/or tasteless. The Assistant Maitre d' for our sector in the dining room did visit the table each evening and gave a well-rehearsed spiel. If you did ask him a question about something not included in this spiel, or complained about the meal, this caused him complete confusion, panic and seemed to send him into a thither, which caused him to disappear from the main dining room floor until the next evening. There are a number of tables for two. Chairs throughout the restaurant do not have armrests. It amazes me that when booking a cruise, passengers are always asked as to what size of a table they wish to be seated at for dinner?  Why?  Very seldom does anyone take any notice of this. On this particular cruise this was plainly obvious with many guests playing musical chairs for the first week of the cruise. Other single guests found themselves alone at tables as other table companions who had asked for large tables, as had the single guests, demanded and were moved, but the solo guests request was like a cry in the wilderness. This was indeed bad restaurant management. Incidentally some guests had to ask if there was actually a Maitre d'Hotel/Restaurant Manager on board and in charge of the Dining Room. We never saw him on the ground floor level of the restaurant at any time, nor did he visit either our or any tables in our immediate vicinity throughout the cruise. One thing that really sticks out on the Summit, is the immaculate dress and turnout of all staff from the cleaners right through to the senior officers on board and the friendliness of all the staff. In saying that it was only on a very rare occasion that you saw any of the senior officers other than the Captain and Staff Captain around the ship. I endeavoured to arrange a meeting with the Hotel Director on at least two occasions to discuss, what I considered to be fairly important matters, but he declined to meet with me. So now for our first nights sleep on board. As previously mentioned, deck 10 is an open deck and each time anyone even walked or worse, ran along this deck, - boom  boom boom  the noise  when deck loungers were being moved early in the morning  most probably for cleaning purposes  the clatter and the bang that these movements made was unbelievable  them seemed to echo and probably with the stillness of the night the noise was magnified, but enough to keep us from sleeping. The next morning, I mentioned this to the Concierge that I was unhappy with our cabin and outlined to her some of the difficulties to date. Later that afternoon, there was a message from the front desk offering us an alternative cabin on a lower deck. This cabin was far more suitable and much more quiet. Full marks to Celebrity. Periodically for the remainder of the cruise, Guest Relations checked to see that `everything was in order` and could they do anything in addition to assist in making our cruise more enjoyable. Unfortunately, we weather on the voyage out to Hawaii, was not kind to us. It was cold, wet and windy. There was noticeable movement throughout the ship and lots of empty places each evening in the Dining Room - this voyage did route us right across to Pacific Ocean One has to remember that The Summit is a flat bottomed boat and not a ship especially designed for oceanic crossings, thus increased movement can be expected. The weather did improve when we reached the islands, and on the return voyage. There is a vast wine list on board, with reasonable prices. Well-stocked bars and lounges are dotted throughout the ship. A Vodka and Coco-cola was $6.33 including gratuities, somewhat more expensive than on other cruise lines, especially British Ships, but in saying that, you could really taste or should I say feel the alcohol in the drink. Throughout the cruise it was pleasing to note that none of the staff, either in the bars or the photographers were aggressive in their approach  unlike so many other ships. At each Port of Call, there were many organised tours, offered by the Shore Excursion Staff  these represented value for money, were good in content and operated on time. There are a number of alternative options for dining, from Room Service which is available 24 hours a day, to the more casual Waterfall Cafe, A Hamburger Station, Pizza, Pasta and Salad Bar, a Sushi Cafe and of course the Aqua Spa Cafe for healthy choice all day dining. Each of these serveries offered the same type of fayre to be found on other cruise ships of similar ratings. The one main noticeable difference between other lines and Celebrity is that there is an abundance of staff available to assist in the carrying of trays to seating areas not only on the Summit, but also on all Celebrity Ships. The operation of the Waterfall Cafe is well executed, however food each day became repetitive and after a time all began to taste the same. The selection of fruit on this cruise was disappointing, just the basic melons, pineapples, grapes and oranges as core fruits. These on the whole were not ripe and were tasteless. Bring back the days when guests were offered as the norm, papaya, mango, kiwi fruit and the like. There seemed to be great use of canned and frozen fruits. The selection of breads and cheese was reasonable. However to make up for these `weaknesses` the range of deserts available was outstanding. For that Special Occasion  the Normandie Restaurant for A La Carte Dining is open each evening, a cover service of USD$30.00 per person is added to each guests account who visit this restaurant. We did not eat in the Normandie, but reports from those who did were encouraging. There is no 24-hour dining in any of the restaurants on board, though coffee, tea and juices are available 24 hours a day from the Waterfall Cafe. There are no Midnight Buffets, but waiters roaming the various lounges each evening serving `Gourmet Bites` On a ship of this size, there is the usual range of facilities available  an Aqua Spa, a Casino, Childrens Facilities, Shops, an Acupuncture at Sea Clinic, an Art Gallery and an Internet Cafe and Computer Centre. Though do be aware that Internet access is charged at $0.75. Per minute  though packages can be bought to reduce this cost down to about $0.50. Per minute - not cheap at all. Being an inquisitive sort of a guy, having learned about Concierge Class, curiosity got the better of me and I just had to find out what extras, other than space, you received if you booked a Suite on a Celebrity ship  hereunder are the amenities provided for suite guests Welcome Champagne. Butler Assistance with packing and unpacking. Platinum Cards. Personalised stationary and cards. Butler Service. Dining room seating preference. Fresh fruit each day. Fresh Flowers (1) for Penthouse suite only. CanapEs at 5.00pm or 7.00pm each day  according to dining seating. Complimentary cappuccino and espresso, only inside the suite. Complimentary use of bathrobes. Celebrity Suite tote bag. Delivery of requested board games, videos, CDs from your Butler. Full breakfast, lunch and dinner service in suite. In suite afternoon tea, coffee with cookies and cake service at 4.00pm. Newspaper delivery. Opportunity to book in suite massage for $149.00 plus 10% tip. Priority embarkation and disembarkation. Express Luggage delivery. Private Portrait sitting  not complimentary. Priority tendering tickets. Shoeshine service from your Butler. 100% cotton oversized towels. As can be seen, there are not too many differences between Concierge Class and Suite Class, other than the size of stateroom and the price. I also understand the in-suite breakfast menu in Concierge Class has a wider choice than the breakfast menu offered to guests in suites. One thing missing though in both Concierge and Suite Class is that guests are not provided with slippers. On other 5* lines, even guests in the cheapest of cabins are provided with these. Also guests who I spoke with who were occupying suites which were equipped with baths, indicated that bath oils or some type of water softener to be added to the water would have been welcome. Celebrity Cruises, like most other cruise lines offer a loyalty club. With Celebrity its called The Captains Club. There are three levels  Classic (1  5 cruises)  Select (6 10 cruises) and Elite (11+ cruises). Even as `elite` members, we were not offered all of the benefits that we were entitled to. When we enquired as to why these were not offered, we were rudely advised by the Hostess - `subject to availability`. The benefits at all levels are basic compared to other programmes offered by other cruise lines. This is an area, which needs to be seriously looked at and revaluated. Like most other people in this age of increased competition, natural instincts direct most of us to go where we get the best value for our money and currently with Celebrity, this is one of their weakest areas of operation. If people thought that embarkation arrangements were bad, disembarkation was a total fiasco. Unorganized, chaotic and lack of any officer to make decisions or to take command and control of the situation. It did not help that the ship was late arriving in Los Angeles. 1950 passengers had to pass through US Immigration  all queuing at the same time thus resulting in snake like lines all around deck 4. Then a short time after the Immigration Inspection commenced, Celebrity announced the commencement of disembarkation whilst many of the guests being called to disembark still hadnt passed through Immigration. Utter confusion reigned and not an officer in sight to take charge or make decisions. This was the worst disembarkation at any port in all of my cruising career. Having sailed with Celebrity many times, some areas of this cruise caused disappointment but not to such an extent to ruin the overall cruise experience. Once in a while someone is disappointed and on this occasion it was us. The weaknesses identified are not typical of the usually excellent Celebrity standards and product. Knowing Celebrity management and their policies to provide excellence in all aspects of cruising for guests, appropriate action will no doubt be taken to avoid repetition. In summary, a reasonably good cruise experience but lacking in attention to detail in some areas. Read Less
Sail Date April 2006
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

Find a Celebrity Summit Cruise

Easily compare prices from multiple sites with one click