6 Celebrity Summit Hawaii Cruise Reviews

PlWe arrived at LAX to be transferred to the ship. A representative of Celebrity was present and gathered us into an area to await a bus. After she made repeated calls for a bus, no one came. We were stranded at the terminal for about an ... Read More
PlWe arrived at LAX to be transferred to the ship. A representative of Celebrity was present and gathered us into an area to await a bus. After she made repeated calls for a bus, no one came. We were stranded at the terminal for about an hour and a half before a bus finally arrived. We were greeted at the ship by the staff and escorted to our cabin a veranda cabin which we found nice enough. We have sailed approx. 14 times so we are not new to cruising. The ship is in generally good repair, our cabin could use some updating (bedspread etc.) Our cabin stewardess was friendly and mostly efficient. The staff was extraordinary, you could not pass a crew member who didn't acknowledge you in a friendly manner. The minus side: Food, the dining was extremely regimented. The main seating was at 6:30 PM. If you chose to go to the informal dining area (the buffet area) you had a choice of three entrees and you MUST make reservations in advance. The buffets left something to be desired. Dinner in the dining room was without taste, no seasoning AT ALL. The two safe choices were steak and lobster, besides that dinner was less than a good experience. For a cruise line that advertises their food, they should drag Chef Roux behind the ship. Very poor. We sailed on the Horizon, many years ago and were unhappy, we tried it again under new management, also unhappy, will not sail Celebrity again, RCL and Princess have it all over Celebrity. The port side of the ship was smoking, I am a former smoker and I vowed that I would never become one of those who preached and I will not, but it was so thick on the port side that even I didn't want to walk through it. In all we enjoyed Hawaii, we would have liked more time in Maui, The Captain was all over the ship, very accessible and friendly, shows were good. Generally older crowd, many in wheelchairs and using oxygen. It is good that they are able to travel and enjoy their older years God bless them. Next winter we will cruise again but not with Celebrity at any cost. Read Less
Sail Date September 2006
Bio: 54 married female, retired and I cruise two or three times a year for the last 10 years. I was very disappointed with this cruise. I had many issues but I will only cover a few. Embarkation was disorganized. The line for elite and ... Read More
Bio: 54 married female, retired and I cruise two or three times a year for the last 10 years. I was very disappointed with this cruise. I had many issues but I will only cover a few. Embarkation was disorganized. The line for elite and select guests was moving slower than regular lines since the persons advancing people to the check in desk was just letting anyone go ahead. Very confusing. The Summit is need of a major dry dock visit. Our cabin carpet had major stains on it and was dirty. The cloth sofa also had stains on it. The sheets and pillow cases were worn (thin with tears)and the pillows were thin foam. After complaining at guest relations, our steward took the cushions from the sofa out and had them cleaned but the stains were still there. We were given some feather pillows which were much better. The feather pillows are normally only for higher category cabins. I paid $6,300 for two persons in a FV cabin. I booked 30 days out and this was the only balcony cabin available. We meet a couple who were in a suite with a butler for two persons with much better accommodations and I think that they paid $4,300.000 but they booked early. I realize that FV is a family view cabin with families with children staying in it but Celebrity should take this into consideration and give it extra attention with upkeep. I had asked in advanced for for extra padding be placed on the bed which made it comfortable. The room was quite. We did not feel much movement. The balcony is hugh with great views aft and to the side but again the cushions on the chaise lounges were very worn and stained. Our cabin steward Sandy was great but again he can only work with what Celebrity provides for him. My biggest disappoint was dining choices and the food. Unless you want to make reservations, pay $30.00 per person additional money, order room service or eat pasta very night the only choice that you have for dinner dining is greeting dressed and eating in the formal dining room. There is only a pasta bar with salad at night where the buffet is during the day. The alternate dining on this deck is with reservations only with at limited menu and $4.00 per person tip. There was never a posted menu for the alternate dining at night on the lido deck. I was told that you would have a choice of a chicken, fish or meat dish with salad but you never had a menu to look at. The dining room had one posted in front of the dining room. I have been on cruises where the menu was posted on the TV so you did not have to go to the dining room to read it. We got tired of getting dressed every night to go eat in the formal dining room where the food did not meet my expectations for a Celebrity cruise. I have had better food on the Carnival Conquest. Again the dining room chairs and very worn and strained. The dining room staff was great. I will be a long time before I select Celebrity for a cruise. I might try on of their new ships when it comes out. Dining choices would have to be better. The only saving grace for this 14 day cruise was the service from the staff. Celebrity beats others cruise lines hands down in this department. Guest services was the only disappoint in the service area. Cabin steward and dining staff were excellent. Read Less
Sail Date September 2006
After many cruises on Celebrity, we looked forward to this Hawaii cruise per usual. What we experienced, was by far less than the Celebrity Experience We flew in the day before, and arrived in San Pedro about noon. The line was long ... Read More
After many cruises on Celebrity, we looked forward to this Hawaii cruise per usual. What we experienced, was by far less than the Celebrity Experience We flew in the day before, and arrived in San Pedro about noon. The line was long and seemed somewhat disorganized. However, the weather was nice, and although it took us more than one hour to get to the area for check in, I had read where this was a problem on other cruises leaving there, so we just waited our turn and visited with other people in line. Finally we arrived at check in, and since we were in a Celebrity Suite, 9096 were able to board quickly. Needless to say the ship did not look well cared for. It was shabby to say the least, and when we arrived at our suite, I was appalled at the condition of the room. The furniture was faded, dirty, and worn. It looked like they were trying to use this ship up until the last minute before spending a dime on repairs. The bathroom had mold in the corners and in the tub. We had plastic flowers that were glued down in a vase on the counter and tables. Very tacky and dusty I might add. After three days I ask our cabin steward to run the vacuum as it had not been done. That was the only time the carpet was cleaned in two weeks. The carpet had holes in it, stains, and the toss pillows on the sofa were so dirty that they should have been thrown away. The CS has a very nice layout, but this was not up to standards, and was shocking to see on Celebrity. We had a butler who was very poor by comparison to others. He did nothing, complained about the location of his station when I mentioned having dinner in our room. Obviously he did not want to be bothered, so we did not ask. I must mention, that 9096 has a major noise problem. It starts about 9pm and goes on all night. We contacted guest relations, and they said there was nothing they could do about it, as it was coming from a pantry that was being restocked. However, there was nothing above us that was open. The room steward did say that he had been on that ship for 8 months, and there had always been a problem. It was the sound of running, stamping feet, carts rolling and slamming. Needless to say it was impossible to get a decent nights sleep.. Everyone wants to know about the food. It was fair, and that was the best I could say. If they would turn the catering over to Applebees it would have been much better. We did enjoy the specialty restaurant and found it to be absolutely perfect. On the 14 night cruise we had dinner there two nights and enjoyed their outstanding food and service. Activities--Well, Celebrity has really started the nickel and time routine. My husband likes to work about for two hours every morning. Much to his surprise, there were no seats on the spin cycles&&guess what $10 charge to use them. Just a year ago, there was no charge. The bikes, $10, a yoga class $10, and so on. This was a very bad move on the part of the cruise line, and when my husband complained, there was no response from the guest services for the two weeks. This was a very poor experience, and will be our last Celebrity cruise. The whole attitude was not to care about anything, and you could tell by the worn furniture all over the ship, and general attitude of the staff. After 25 cruises, this will be the last one for a long time, and never again on Celebrity. Read Less
Sail Date April 2006
This was our sixth cruise on Celebrity, our first on Summit, and it very well may be our last on Celebrity. As a 14 night cruise roundtrip from Los Angles to Hawaii, it disappointed in almost all respects. The Summit shows severe wear, ... Read More
This was our sixth cruise on Celebrity, our first on Summit, and it very well may be our last on Celebrity. As a 14 night cruise roundtrip from Los Angles to Hawaii, it disappointed in almost all respects. The Summit shows severe wear, long overdue for refurbishing. Fabric was worn throughout the public areas. The 11th deck, with a large pleasant public lounge by daytime and bar by night, has been converted into a tastelessly crude "Bar at the Edge of the Earth" where waiters harass customers to buy drinks. This hard sell in pushing drink sales is prevalent throughout the ship. And the hard sell carries over into many other areas of the ship, the Spa in particular. Many cruise companions told horror stories of paying for a Spa treatment and then being bombarded by a masseuse or trainer on their paid time with hard sell pitches to buy further Spa treatments and products. Although the waiters and assistants provided excellent, cordial service, most meals were a far distance from fine dining. Fresh vegetables and fruits were scarce, a real disappointment in view of the abundant supply which could have been found at this time of year. And beginning on the next to last day, there was not even brewed coffee. Large bowls of instant coffee were substituted when the coffee supply ran out. Entertainment during the 14 days was very uneven; there were 2 finely talented aerobic dancers and an excellent concert pianist, but the company of singers and dancers performed at the level of a junior high school talent show. The cruise director was pompous and endlessly in love with his own voice; during disembarkation, his longwinded hype actually brought forth several rounds of loud, sustained booing from hundreds of cruise guests who had been too polite to vent their real feelings up until the last dreadful moment. Read Less
Sail Date April 2006
The ship is beautiful. As this was our first cruise we did not have any expectations. The crew was very courteous and anxious to please. We were so fortunate to have a superb waiter and assistant waiter in the dining room. Erbay and Ali ... Read More
The ship is beautiful. As this was our first cruise we did not have any expectations. The crew was very courteous and anxious to please. We were so fortunate to have a superb waiter and assistant waiter in the dining room. Erbay and Ali could not do enough to make sure that we were satisfied with our meals. They seemed to anticipate our every request. A major improvement would be to review the ports and length of stay. When we were tendered, a long process, we did not have enough time ashore. We took two excursions offered by Celebrity and were satisfied with them. We did notice that some areas of the ship need refurbishing. The stuffed chairs in one of the lounges were worn and needs to be replaced. The bedspreads in our cabin showed signs of wear. The commode needs to be replaced. The hose on the hair dryer was repaired after a wait of three days. The buffet was OK. They seemed to recycle some of the entrees from the previous night's dinner. Rack of lamb became lamb stew, etc. The passengers were predominately seniors. Entertainment was varied and good. All in all, this was a good experience for us and look forward to another Celebrity cruise. Read Less
Sail Date March 2006
My husband and I have been on 10 cruises, this was absolutely the worst nightmare from start to finish. This was our 2nd and absolute last cruise on any RCCL cruise line, especially Celebrity. We had the Penthouse and let me tell you ... Read More
My husband and I have been on 10 cruises, this was absolutely the worst nightmare from start to finish. This was our 2nd and absolute last cruise on any RCCL cruise line, especially Celebrity. We had the Penthouse and let me tell you what the brochures and Celebrity tell you that you receive for FREE or plain receive is not the truth!! Butler was there to serve....you had to ask him to do anything and everything, nothing was volunteered. Stateroom attendant spent maybe 10 minutes in the room...1,200 sq feet of it cleaning. Never clean the bathroom floor, never changed the sheets until I took them off (even asked and was told NO not on long enough..this was after 5 nights and 3 of those we were seasick in the bed!) Brochure says we were suppose to receive free internet (changed since our cruise on the Internet where it now says you pay)....get it free on Princess with the room. Get free dry cleaning and laundry service on Princess with the Big Suites. Service overall was the worst. The employees were rude, arrogant and would just tell you anything to get you off the phone or away from their desk. Entertainment was fantastic though, actually top 5 star in that area, but you only had one every night to chose from in the big theatre. Princess has 2 and sometimes 3 entertainment (usually more than one entertainment theatre on the ship) nightly and you can see all 3 if you plan your evening well. Food - for 13 nights we were offered the same dinners over and over, no variety. Prime rib after 5 times is boring. Fish was the same every night, just a different sauce. No buffet after 2:45 pm....only hamburgers and hot dogs or room service. Lunch buffets were very limited on variety....nothing like peel and eat shrimp, fishes, no potato entrees but 2-3 varieties of rice, mainly cheap pasta, lettuce salads, watered/milked down soups, etc. Princess has buffets round the clock, too many entrees to chose from and nice personnel to assist you. Bought the all you can drink Coke and all they would bring me was 4 or 6 oz juice glasses (mainly ice) to drink, and that was a chore to receive that even. Since they don't get any tips in serving this, they didn't want to do it and would take up to 10 15 minutes to get you this drink....you rarely had time to ask for 2. On Princess, you get 8 or 12 oz and gladly serve you. Summit ship itself was not fancy, elegant on the inside. It was plain color walls, not all the elegance of past ships we have been on. The glass elevators are on the water side and this leaves the center of the boat and the open foyer area plain, plain. There was just plain round tubes going up 3 floors and a stair case out of no where that went just up and down....nothing out of ordinary. We had thought Celebrity was the Lincoln version of RCCL, and Princess was not that elegant, glamorous....WRONG. Princess is the only way to go and we are now a confirmed Princess customer. Please understand, we are not snotty, high fashioned stuck up people, just run of the mill, middle class that saved for this "cruise of a lifetime" for a long time and was thoroughly disappointed. Read Less
Sail Date January 2006
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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