1 Helpful Vote
Sail Date: April 2019
This cruise was chosen for it's itinerary to the Southern Caribbean. This was the second cruise after refurbishment. Updates were nice. Except the new beds are like sleeping on concrete. Inside Cabin was good size. But several ... Read More
This cruise was chosen for it's itinerary to the Southern Caribbean. This was the second cruise after refurbishment. Updates were nice. Except the new beds are like sleeping on concrete. Inside Cabin was good size. But several issues with Cabin- Day 1- No Air Conditioning and whining noise coming from air intake vents; Day 1-3 No Hot water in the shower; Day 4- Key card wouldn't open cabin- had to replace batteries. Cutbacks in cabins- no coasters- so new cabinet tops will be ruined with glass water stains. Also bring you own paper and pin- no longer furnished. Took three ship shore excursions. Two of them were joined by guests from RCCL Ship also in port and there was way too many people. Also all of the excursions were substantially shorter than the times published. Food was okay- but nothing more so special than what I have had on Princess, NCL or RCCL. Also inferior to food on Oceania. Crew was very friendly and helpful. Entertainment was so-so. Theatre shows were okay. Silent Disco was a pleasant hit! Embarkation and Disembarkation were both very quick and well organized. Same was true of leaving and return at port. Shops on ship geared towards high end merchandise. Library non existent. Make sure you bring your own reading materials. This sailing has a wide variety of ages. I am sure this was partly due to kids from the US East Coast and Canada being on Spring Break. Read Less
2 Helpful Votes
Sail Date: April 2019
Pre-cruise: We stayed two nights at the Embassy Suites, San Juan Hotel & Casino. We were very pleased with our stay at the hotel. The pool is beautiful. The free breakfast was ok, and we enjoyed the free “happy hour” in the ... Read More
Pre-cruise: We stayed two nights at the Embassy Suites, San Juan Hotel & Casino. We were very pleased with our stay at the hotel. The pool is beautiful. The free breakfast was ok, and we enjoyed the free “happy hour” in the evening. Embarkation: Went very smoothly. The Ship: We found that the refurbishment has been very successful. Among other things, we liked the lighter colors of both the Rendezvous Lounge and the Main Dining Room. But unfortunately, we were not satisfied with the comfort to sit in the sofas in the Rendezvous. We liked the new design and furnishing of the Oceanview Cafè, but hink the outdoor section of the Cafè/The Sunset Bar should have more shade for the sun. Moreover: We appreciated that we now could put our carry on baggage in the cabin once we got on board, before the cleaning was finished, and before we went to lunch. We were pleased that the indoor Thalassotherapy Pool was kept after the refurbishment. . Cabin info: We had two Concierge balcony cabins on deck 8. We think Celebrity have done a great job with the total renovation of the cabins. And we were really impressed with the new bathroom. We had two different cabin attendants for our two cabins. The attendant for cabin no. 8150 did an ok job regarding the cleaning of the cabin. But we had to ask him for the Concierge bottle of sparkling wine, and we were not presented with the pillow menu. Dining: We had the second seating on deck 5 in the MDR. We four family members were mostly pleased with the quality of the food we selected, and we were all very satisfied with the service we received on our table no. 506 from Waiter, Moe, Assistant Waiter, Restiari and the Sommelier, Josip! The waitress who was responsible for bottled water, soft drinks, beer and drinks in our section of the MDR, also did a very good job! The maître was very visible. We had all our breakfasts in the Oceanview Café, and also lunches, if we got back on time, after being ashore. In contrast to our cruise with Constellation last fall, we had this time no difficulties in finding an unoccupied table. We were pleased with the food selection. But unfortunately, we were not satisfied with the clearing of tables. Especially clearing of tables in the outside part of the Oceanview, was very slow. In our opinion, it was due to poor management in the Café. We enjoyed Café al Bacio and its wide menu of coffee and teas, and with its nice waiter service. Bars: The service in the bars were mostly good. Our favorite hang-out bar/lounge, was also on this cruise the Rendezvous. Entertainment: With the exception of the group, Up Town, who performed in the Theater with Motown Music, and what we think in an excellent way – we found the two production shows to be quite ordinary. Unfortunately, we think some of the live music in the Rendezvous, was too noisy. The Captain’s Club Society: We are Elite Members, but we never attended the Elite Cocktail Hour, so we can't give any comment on that event. The Voyage: The 5 ports of call were all great. Internet: We were very dissatisfied with internet on board! Especially in the morning and evening the speed was very slow! We will take the opportunity to tell that we found the Concierge, Jess Dhokar, to be very friendly. And she did an excellent job, not least with the assistance we received from her concerning change of cabin, after one of our two cabins got a water leak from the air conditioning system. The salesman in the Apple Store was both very friendly and skilled. We also think the Cruise Director did a good job. Disembarkation: Fast Overall: Our family was very pleased with this cruise on the newly refurbished Summit, and with a friendly crew. Read Less
8 Helpful Votes
Sail Date: April 2019
I had high expectations post-revolution as I was on the Summit last August and was excited to see the improvements. Were it not for the excellent staff I would have left really pissed off. We took a taxi from the airport to the pier. ... Read More
I had high expectations post-revolution as I was on the Summit last August and was excited to see the improvements. Were it not for the excellent staff I would have left really pissed off. We took a taxi from the airport to the pier. There were no ships in port so it would have been nice if they used a dock in town instead of their current location. Too much to get off and taxi into town. Check-in was a breeze and once on the ship we we were offered the usual glass of wine, which is always warm, so I declined. We went directly to our room to drop off our belongings then went to lunch. Imagine our surprise to see the tiny safe. Thank goodness we left our iPads at home. The ship on a whole is still old and rusty so don't expect magic. The Oceanview Cafe was improved and I liked the new layout. The food however, was like a one-trick pony. Same thing every day and after a couple of days everything tasted the same. Hated the Sunset Bar. Very little shade and the bar was way too narrow for the staff and everyone got wet when it rained. No improvement in Blu and the food was just okay. Staff, however, was amazing. Internet was a disgrace and not high speed, as advertised. Was much worse than pre-revolution. Kept disconnecting and spinning so nothing would load. The app was quite useful, however, the feature to unlock the door would not work. Entertainment poolside was lame. Lively Caribbean bands are a thing of the past. Disembarkation was very organized and went smoothly. Immigration/Customs lines were very long. We have Global Entry so bypassed everyone. Best $100 I ever invested. Overall this was a very disappointing cruise. Maybe I went with my expectations too high as I have been cruising Celebrity since the old Century, Horizon and Zenith ships and have witnessed the steady decline over the years. Sadly every cruise line has issues and there is no perfect cruise line any more. Read Less
6 Helpful Votes
Sail Date: April 2019
We were really excited to be on the Summit on the 3rd cruise after the drydock "Revolution." About us: My husband and I have cruised since the early 90s. Our first Celebrity cruise was a 7-day Inside Passage Alaskan Cruise ... Read More
We were really excited to be on the Summit on the 3rd cruise after the drydock "Revolution." About us: My husband and I have cruised since the early 90s. Our first Celebrity cruise was a 7-day Inside Passage Alaskan Cruise on the Mercury for my parents' 50th anniversary. Eleven other friends and family members "just happened" to show up for the cruise and the anniversary celebration. We loved it! We now cruise (mostly just the 2 of us) once or twice a year, in AQ, Concierge, or regular balcony cabin. This cruise was special because my parents and my brother were with us. Overall impressions of the ship: I liked the new colors and the fresh feeling on the ship. It has been years (2007) since we have been on an M-class ship, so some of my comments are likely due to that. Lounges: The Martini Bar did not work for us, because the bar was usually full, and the tables only seat 2 and are lined up in a row. There was no way that the 5 of us could sit and have a drink. Cellar Masters turned out to be our pre-dinner lounge of choice, mainly because it is quiet, and my parents don't like loud music. I liked Rendezvous; the entertainment was not too loud for my husband and me. We used Sunset Bar a lot, but only for getting drinks to take to our cabins. The lack of shade made it too uncomfortable while the sun was out. Restaurants: Our cabins were AQ, so Blu was our main restaurant. I have to say that I was disappointed in the quality of the food; our experiences in Blu on S-class ships were far better. Breakfast was hit and miss – sometimes eggs were cooked perfectly, but many times they were way off (over medium eggs had hard yolks a couple of days). Dinner was also hit and miss, but the lamb was always good. You can order escargots and other items from Cosmopolitan. I liked the appetizers more than the entrees. Desserts were okay, except for the apple pie a la mode; neither my husband nor my father liked it. You can get crème brulee every night – yum! The Blu staff were great. The hostess, Irina, was sweet and always smiling. Alex, the maître d’, was helpful and always checking on the passengers. I wish I could remember the names of more of our waiters and assistants. Elvis was one of our excellent waiters and assistants. The sommelier was always helpful. Even though the food quality was inconsistent, the service was excellent. Oceanview Buffet had a great variety, so even if one of us didn’t like our choice, we could find something else. The salad bars were consistently good. There was a large roast carved to order every day (beef, pork, and turkey and all 3 on the last day). We had really good carved roast beef and tasteless carved roast beef. We had delicious roast pork, and dry and tasteless roast pork. None of us had the turkey. I liked a lot of the Indian food. The pizza was also good. Tip: if you have a small group, or a very hearty appetite, you can order a whole pizza, and you get it hot and fresh. The homemade ice cream is still delicious. We never had trouble finding a table. Bar service was sometimes good in the buffet, and sometimes almost non-existent. Qsine was wonderful. We took the opportunity with the first night discount to treat the rest of our family, a first for them. As usual, the waiter convinced us to order too much, so we didn’t have dessert. I think I read somewhere that Qsine will become Le Petit Chef later this year, so I’m glad we went. Cabins: We were in 1130, an aft cabin with a larger balcony. My parents were in 1127 and my brother was in 1123, both portside. We had plenty of storage space (4 drawers next to the closet, 4 smaller drawers, multiple shelves in the closet and 3 behind the glass doors – the 4th was the safe, and 3-4 shelves in the closet). There were plenty of hangers in the closet, and we had no problems with that space (and I packed at least 3 outfits too many). I used one of the shelves in the bathroom for smaller items, and it was fine. I put my cosmetic back on the floor shelf under the sink. I liked the new colors. The bed is very comfortable, but the larger size reduces usable floor area. Our balcony was larger than normal, but not as large as 1140 and the other middle aft cabin. I did not like the lamp over my side of the bed. It hangs down from the ceiling, and you can’t turn it off and on without getting out of bed. The shower is tiny, and my husband kept hitting his elbow on the grab bar. A woman in our cabin crawl group had a big bruise on her upper arm from the grab bar. The shower door opens inward, which makes it challenging to get in the shower. My husband noted that if someone collapsed in the shower, it would be difficult, if not impossible for rescuers to get him/her out. The leg shaving bar is useless; it’s right under the shower head. There is a large lighted round mirror over the desk, which is useful for drying your hair and putting on makeup. The balcony is a nice size in 1130, but there is little privacy from the Sunset Bar below because of the open wavy wood slats in lieu of the awning. Ports: We chose this cruise in part for the itinerary, but we discovered that 5 ports on a 7-day cruise is too many for us. We like sea days and having all of the ship’s amenities open during the day (casino, shops, Cosmopolitan for lunch). We have been to St. Thomas many times, so we went into town to do some shopping. In the past we have gone to a beach and our favorite was a small sailboat excursion to St. John. We were in St. Kitts last year and had a wonderful island tour. My husband hurt his ankle the night before, so we only went into town. My Mom wanted to find a shop in Antigua where she had been with her best friend several years ago, and we found it. Beautiful original designs for dresses, linen clothing, and stunning evening wear. Unfortunately, my Mom hit her foot against some rough pavement and had to go the ship’s clinic that afternoon. We had purchased an independent excursion in St. Lucia the next day to Soufriere and the Pitons, but had to cancel it. My Mom was in a wheelchair and my husband’s ankle was still very painful. The next day in Barbados my brother and I took a taxi into town. Big mistake. It was crowded, hot, and nothing much to see. We should have taken the taxi somewhere else, like Nelson’s Boatyard. Ship Clinic (and more on Blu): My Mom couldn’t walk after injuring her foot and was in severe pain. She had to order a wheelchair to get to the clinic. She waited for 20 minutes for the wheelchair, and my brother discovered it had been left outside the stateroom without a call or knock on the door to let my parents know it was there. My brother accompanied my parents to the clinic, and both he and my Mom told me it was old, dingy, and looked dirty. They were pleased with the doctor’s care. The x-rays showed no fractures (Dr. even did a third to check). I had called guest relations and asked if my parents could order off the Blu or Cosmopolitan menu and was told no; the limited room service menu was it. The Blu staff was wonderful that night. They gave my brother that night’s menu to take to my parents, and my brother gave the order to Blu staff, who made sure my parents had what they ordered. The next morning, when we went to Blu for breakfast, the staff was so kind and solicitous of my Mom; we were very grateful. Future Cruises: We went to the Future Cruises office earlier during the week. The woman who helped us (last name of Trembath) was great. We booked a similar 10-night cruise (but with 3 different ports) on the Summit for January of next year. However, we have decided to change that to a cruise with more sea days, even though we’re familiar with the ports. Plus, we have decided we prefer the S-class ships. Read Less
5 Helpful Votes
Sail Date: March 2019
This was my 10th cruise, but my first on Celebrity. This was a very port intensive cruise with 5 port stops. We had the opportunity to sail on a completely refurbished ship, after being in dry dock for 6 weeks. The ship itself was very ... Read More
This was my 10th cruise, but my first on Celebrity. This was a very port intensive cruise with 5 port stops. We had the opportunity to sail on a completely refurbished ship, after being in dry dock for 6 weeks. The ship itself was very well appointed, with a modern design. We were in a Concierge class C2 cabin. We don't require the extra service, but when we booked, it was actually less expensive than a regular balcony cabin. If there was an extra cost, this upgrade would definitely not be worth it. Basically, the extras are, a bottle of wine and finger food each afternoon, which we were seldom able to even identify. You get priority boarding, but on this cruise, it mean't nothing, as regular boarding took maybe 10 minutes. Best that I have ever experienced. Other than that, you get a person to help if you have extra problems and we had none. The cabin was very nice, with a larger than normal shower, with a door and not a shower curtain. The room was all new, furniture, fixtures and bed. Plenty of room and nice balcony. There was a 42 inch TV, with on demand movies. From prior reviews, the two things that were expected from Celebrity, were great, friendly service and above average food. These reviews were right on. The entire crew seemed there to help you, if needed. The room steward was very nice, and did his job. That's all we need. The service in the main dining room was excellent. A special thanks to Bryan and Shanice for that. We always made reservations and therefore got the same table every night. Shanice is, now, like a member of our family. My son and daughter in law exchanged facebook info with her. Dining was always a very pleasant experience. There seemed to be more choices on the menu than other lines that we have been on. The food itself was very good. We did eat once in the Tuscan Grill and although a bit pricey, the food and service were also very good, with loads of menu choices. The entertainment was mostly good, even though the productions shows were not to my taste, I could tell the talent was certainly not lacking. There were 2 comedians, the first was lousy, the second was pretty good. There was also, an illusionist, who I did not see, but my son didn't like his show at all, so this is secondhand information. The ship itself was new and clean, and seemed uncrowded throughout. The only time there was a crowd was at the pool on the sea day. Perfectly understandable. The demographics were a bit younger than usual, since it was spring break, in some places. There were a lot of parents with teen and preteen kids. No problem that I saw. My only thought was that I wasn't sure if these kids could stay busy on this ship, There were no waterslides or mini golf and an extremely small arcade. Luckily, there was only one sea day. This ship is better for adults than children. There were a few minor negatives, thus the 4 rating. Celebrity has a very good on board app with all the cruise information, like menus and activities etc. The problem was that the information was not correct after the first 3 days. We chose our night at the specialty restaurant, based on us not being overwhelmed by the menu that night. It turned out, we had bad information and that night we would have loved the menu. Sometimes bad information is much worse than no information at all. The second minor complaint involved the casino. We didn't like the cash only policy in the casino. We didn't bring much cash, because, as a rule you can't spend cash on a ship. Not here. Also, there were too many slot machines for the space. Some were almost impossible to get to. Also, a couple of the excursions, that we chose, were less than satisfactory. I know it was our choice, but again, you need all the facts to make a good decision. On one, we had 12 older folks jammed into a van. On another, we were in the rear of an open air truck like vehicle, when everyone else at that port were in air conditioned buses. No mention of this in the description of the excursion. In summary, it was an enjoyable week on a very good, like new ship. The service was great, the food was very good. The cabin was great. Embarkation was the best ever. and it was great to leave snow for 80 degree weather. Would I travel on Celebrity again? Sure. Read Less
1 Helpful Vote
Sail Date: March 2019
I have never had an easier time boarding a ship. We have no special status and no suite. We weren’t sure when to arrive so we decided to leave the hotel at 10:30 am and see what happened. We waited in a small line outside the terminal ... Read More
I have never had an easier time boarding a ship. We have no special status and no suite. We weren’t sure when to arrive so we decided to leave the hotel at 10:30 am and see what happened. We waited in a small line outside the terminal until they started taking luggage. The outdoor waiting area is shaded. We were on the ship about 15 to 20 minutes later. I have never boarded so early. It felt like we had the entire ship to ourselves while we explored. Disembarkation was equally painless. We were in no hurry to catch our 1:55 pm flight, so we took our time having breakfast in the buffet. We carried our own luggage off the ship. The lines for customs were short and fast. After a quick check of our passports we were waved through. A huge line of taxis was picking up passengers and taking them to the airport. There were more taxis than people looking for rides--a lot more! We ate in the main dining room each night. The staff seemed overworked--scurrying from place to place and having about one accident per night. The food was exceptional--with one exception--the beef. For some reason steaks and beef seemed too dry, tough and tasteless to us. I finished less than half of my Steak Diane--unintentionally catching the attention of the maitre d’ who asked what the problem was. I don’t know what it is exactly, but they have a beef problem. That’s a shame because everything else was pretty much spot on. Our breakfasts and lunches were mainly in the buffet. There are plenty of choices and everything tastes good. We found the best food to be at the back of the buffet--lots of hot breakfast and lunch options. Steaks were better at the buffet than in the main dining room. We had room service breakfast a couple of times when we needed to be ready early for an excursion. It is the same food and quality as you get at the buffet. No complaints. It is about what you expect when you have to get a family fed quickly before heading out on an excursion. We purchased two excursions from Celebrity--snorkeling at Buck Island and river tubing at Dominica. Both were well organized. Be sure to reserve months in advance and check prices from week to week. The prices increase close to sailing. Prices are competitive when they have 20%-off sales about six months before the cruise. They are the same excursions offered by other cruise ships. Yes, I am well aware that active families with teens are not Celebrity’s primary demographic, but they should have been able to do better. This was a spring break cruise, after all. When we arrived the first day to check it out, they were playing Pink Floyd on the speakers. Really? Pink Floyd is an awesome band and would have been perfect for such a club when I was a kid, but times have changed. The first teen activity was called the “Great Teen Hunt” and consisted of grouping kids into teams and having them search the ship for other teens to join the group. Nothing says “lame” quite like having to recruit kids to join your club. The only saving grace is that kids of that age pretty easily make their own entertainment. Before too long they were organizing their own pool parties, ping pong tournaments and basketball games. The shows were all pretty much average cruise fare. The production shows (“Chandelier” and “Life”) were pretty good for a ship this size. One comedian was struggling. Other cruise lines have more variety and multiple, more intimate venues that allow for things like improv. The theater on Summit is used for pretty much everything--comedy, hypnotism, singers, dancers, port shopping talks--everything. They need more versatile space. I think the beverage packages have changed how service is handled in the theater. Before beverage packages were popular, it seemed like there were a dozen servers in the theater giving each person multiple opportunities to purchase drinks. Now there are only one or two servers. Get there early and catch their attention quickly or you are not getting anything. Only a few orders get filled before the show. Better yet, stop by a bar on the way to the theater and bring your own. The Silent Disco was fun. The Rooftop Terrace was underutilized. One evening a large block of the middle of the screen was black and not working. During the day they would show recorded music concerts, but the sun back there was too intense to comfortably watch. At night they showed Discovery channel-like shows. They did show some recent movies, but always during dinner time. I have been on other cruises where nighttime movies were always a hit, but they never did that here. My hunch is that they can’t play movies at night for fear of disturbing the deck 11 cabins with balconies directly below. If true, that’s a pretty serious flaw in my book. This was our first time cruising on a beverage package. We don’t drink much but might have wine at dinner, a cocktail at a show or a soda at lunch. It was included as a free perk. We would not have gotten our money’s worth out of it if we had to purchase it ourselves. You have to work a little to catch the attention of a server or bartender. They always seem to be busy. I read some comments about how the Sunset Bar is now too open and hot since taking away the coverings. I agree with the criticism. I predict Celebrity will come to their senses and restore more significant covering above the Sunset Bar eventually. It is a less inviting place now than it used to be. We liked the coffees and desserts at Cafe al Bacio. Sometimes they were a little slow and disorganized with multiple servers generating orders but only one barista. One additional note that didn’t fit anywhere else: I like to pick up an extra copy of the dailies and save them as souvenirs. I didn’t see any near the Guest Relations desk. You can find extra copies outside the Gelateria across from Cafe al Bacio. Read Less
2 Helpful Votes
Sail Date: March 2019
We had sailed on Summit before, been to the ports before, but the chance to sail on an UPDATED Summit at an amazing price was too good to be true. The ship looked amazing. They kept the best parts and added many more. Our room was ... Read More
We had sailed on Summit before, been to the ports before, but the chance to sail on an UPDATED Summit at an amazing price was too good to be true. The ship looked amazing. They kept the best parts and added many more. Our room was light and airy. At first I thought our handicap accessible was smaller, but once in it, the area was comfortable with more than adequate storage. The main dining room was heavenly. We were a large group, close to 20, and all agreed the changes brought new life into the ship. The one thing that always was fantastic when traveling on the Summit was the staff. Thank goodness that is one item that did not change. Oh, did I mention food? Outstanding! A group of us had dinner in Qsine. Oh, we joked about the very small portions, but yet we all joked about how full we were by the end. Thanks to our excellent waiter Solomon, our choices were just right and satisfied all 8 of our varied tastes. My one complaint- cruise was WAY TOO SHORT. But it did leave us with a desire to come back again soon for a longer trip. Read Less
5 Helpful Votes
Sail Date: January 2019
Well, it was our first cruise to this part of the Caribbean and we picked as to the number of different islands during the cruise. We‘ve been on a number of other cruises before, several of those with Celebrity which is so far our ... Read More
Well, it was our first cruise to this part of the Caribbean and we picked as to the number of different islands during the cruise. We‘ve been on a number of other cruises before, several of those with Celebrity which is so far our favorite cruise line. Although we enjoyed the cruise, I have to say it does not fully met our expectations. The itinerary was interesting, the islands are beautiful but very poor, i would have expected that they benefit much more from all the Cruise ship tourists coming over the year. We knew upfront that the summit is an older ship and will undergo a major overhaul shortly after our cruise. Anyhow, we recently have been on the Millennium just as well short before going into dry-dock. The overall appearance of the Millennium was nicer, cleaner and better maintained than our impression from the Summit. Food (we mainly went to the main restaurant for the fixed seating) was good quality, although we do have the feeling that the overall quality of food on Celebrity shipps is slightly getting down. Disappointing was the variety of food, menu was pretty much the same as during our last cruise on Millenium last October. That combined with a not extensive selection each given evening does not support the feeling of getting your money worth. Instead with all „special events“ being promoted by the staff you get the feeling that the cruise line wants you to pay additionally if you like good quality. We went on several days to the spa cafe for breakfast or lunch, they have nice small (and more or less healthy) food, however it is disappointing that the menu seems to never change, so after some day you had everything and it becomes boring. Service in the main restaurant was as good as always. Staff is very friendly, attentive and professional. However, the Sommelier concept (which we love as ware wine lovers) does not work anymore, if the the Sommelier has to many table to serve. How can a Sommelier advise you if he is mostly in a rush? He still did his best and we got nice wines to drink. But here as well as for the food, wine menu could need more changes from one cruise to the other. Positively we noted that the beer selection increased and they had a decent number of different beers on board. Beside the good service in the main restaurant we noted that service level in the Cafe al Bacio and in some bars was not as good as used from Celebrity. In the bars we had the feeling of a lack of staff, in Cafe al Bacio staff was there but not really attentive and not always as friendly as we are used to from former Celebrity cruises. For the stateroom, we had the impression that the staff has to less time for each stateroom to keep it in real good shape. They probably increased the number of staterooms each person has to look after. We booked three excursions with Celebrity and two on our own. We liked the fact that the groups were not as big as on other cruises, however that is most likely just based on the fact that the busses on the islands are smaller (and older). Especially as the busses are older and not that comfortable is was disappointing, that on the cruise line excursions this busses were pretty full packed, where the privately book tours left some seats empty to make it a little bit more comfortable. And if you now expect that those privately book tours have been more expensive, just the opposite is true. Cruise line charges more for less comfort. Overall: I still like Celebrity, staff is (mostly) very friendly and attentive, although the cruise line have to make sure that there is enough staff available. We very much liked the room service, which comes (except for a short blackout period during the night) free of charge and we enjoyed having breakfast in the room, although the selection in balcony class was not that extensive. However it was sufficient for a short breakfast before going on excursions. We like the ample room in the public areas, we never had the feeling the ship is too crowded and we alsways found a quiet place to sit and relax. However, we don’t like that we get the impression of a continuing lowering of quality and a continuing increase of „add-ons“ sold for „a fee“ (which is mostly much more than justified by the added quality. I know that’s not only true for Celebrity and maybe not only for cruise-lines too. Seems that companies try to reduce more and more the base fares to attract customers which then find out that they have to pay more and more additionally to get the service which was advertised and which they thought they have bought. I hope that will change back to a fair and transparent pricing. Customers may be sometimes not really clever but on general not as dump as marketing specialists believe, especially not those with enough money to pay for quality. Read Less
3 Helpful Votes
Sail Date: January 2019
Everything leading up to the cruise & all of my plans turned out to be a nightmare including my mothers plane flight being cancelled at 3:30am the day we were to fly & had to get her a new ticket! All that changed when we got to ... Read More
Everything leading up to the cruise & all of my plans turned out to be a nightmare including my mothers plane flight being cancelled at 3:30am the day we were to fly & had to get her a new ticket! All that changed when we got to the open arms of Celebrity........& BOY DO I MEAN OPEN ARMS!!!!! From the moment you walk into the building until you are shaking the hand of the cruise director & the officers dis-embarking you are coddled, you are loved! First off I want to straight up say this. Celebrity is the most incredible righteous honest easy to deal with cruise line & business to do business with ever!!!!!! I won't go into details out of respect for them but they cost themselves $$ M$O$N$E$Y $$ by giving it back to us & flipping some things around to OUR benefit. WHO does THAT NOWADAYS???!!!!! My daughters & I are sailing Royal March 25th & we bought a dining package & had to select a time to eat. I can't even change ONE TIME to 6:30 out of those nights to make a special event, just saying....sister company too. It doesn't really matter at this point because of the total refurbishment within days but I have to comment, yes if I looked under a microscope I could pick up on reflections of repaired damage from some immature moron. Honestly the ship is gorgeous, immaculately clean & awesomely looked after. I understand the group after us had some mechanical issues with thrusters. Anything in the corrosive salt water gets damaged, it's just a fact plus wear & tear on anything used as much by so many people like it is on that ship is expected. Being a Cruise Critic member I also want to give prompts to Sorin Manager of the deck 10 main Buffet & of the specialty Dinners "Grilling under the Stars" & both Specialty restaurant maitre d & their assistants for Qsine & Tuscan Grill. They not only ALWAYS had EXCEPTIONAL food & I mean EVERYTHING all the time!!! They also accommodated a group of up to 25 of us & worked us VERY nice discounted deals. When we went to eat it was how many of each would you like & how would you like that prepared, it was perfect every time!! Being a foodie I can definitely agree Celebrity is a step up when it comes to chow time ALL DAY LONG! Main Dining Room: Food again ALWAYS EXCELLENT!! We had Supel whom his mom should have named SUPER, but we called him Supel with an L for LOVE cause that is all this man did was bring us love. His assistant Sebastian would show nothing but joy as he gladly removed the plates & helped deliver the goods. These two were so on top of their game that it got me to thinking what they might be required to have to do to pass the interview process, like remember 200 names, what they like to eat, can't eat and what they like for desert, & what to drink along with their children's names IN FIVE MINUTES. Once again how many of each & how would you like them prepared. They always had a suggestion for the best meal so i always got that one too, they were ALWAYS right. Lobster tail night... Kept em coming! I had eight Hehe! They aren't small either. YUM! Cheesecake caramel topping a must. Escargot everyday. Shrimp Cocktail everyday. Entertainment was off the hook!! Finally the comedian used not only the F word but we could have sex jokes and a normal Comedy performance!! If you've ever cruised Holland America with me you'd know what I mean. Don't get me wrong very luxurious very upscale very nice too PROPER for me! Only do them for itinerary & after Celebrity probably never again. The house band consisted of very gifted individual performers placed together to create a band. The skill & gifted levels of these performers were incredible like Chris the acoustic guitar playing singer I would sing along with occasionally at the top of the atrium stairs every evening, whom also opened one of the grand performances one night. Very gifted young man! Main house band consisted of a group that totally rocked the house!! this lil girl and this drummer could sing oh boy THEY BRING IT BOYS & GIRLS!!!!!!!! The guitarist is UNBELIEVABLE!!!!!!! Two little gals playing violin are OFF THE CHARTS!!!! Football being very popular on our cruise with College bowl games & NFL playoff games over two weekends was made to be a total blast in the Casino Sports bar - WHAT AN INCREDIBLE PLACE! Bars Lounges: Went up to the front up on top to the main bar a few times for band performances on theme nights. Definite fun & where to go if you wanna get your boogie on & dance. Also where your M & G will be for Cruise Critic with many of the officers showing up including the captain. We had 96 Members in our group I believe on this cruise. It was the most wonderful group of my life & we had the best day ever chartering the Kata Mambo Catamaran in Martinique!!! A MUST DO!!! Contact VIRGINIE!!!!!! BEST DAY EVER!!!!!!! FOOD, OPEN BAR ALL DAY!!! SAIL WITH DOLPHINS & SNORKEL!!!! UNDER $100 US anyways back to bars lol got excited there again, wonderful fun!!!!! Our tight CC group of maybe 15 inc some new friends we met hung out continuously at the Martini bar which is frozen on the whole surface of the bar. Very neat Very fun place to hang out for sure!! PREMIUM LIQUOR PACKAGE A MUST got a screaming deal on the upgrade on Black Friday. Had the alcohol package as a perk. You can't believe how good you can drink and how well they take care of you! People whom have said you can't get a drink or you had to wait, BS! I would walk up they would say Monkey Shoulder Mr. Chad?! Keisha the BEST OF THE BEST whom worked the pool bar all day & the casino bar all night specially got me a bottle purchased & delivered to the casino bar so I didn't have to keep walking the length of the ship to the only bar that had it. Marlon outside at the pool bar was quite a personable young fellow from Jamaica. He was all bout the guests but Keisha is the STAR of the cruise as bar tenders go for sure and a close second goes to the new blonde girl on first contract at the Martini bar who definitely earned her wings on this cruise & Keisha's assistant at the casino bar was a decent young man too. The lady working the coffee bar is really pleasant & one young personable gentleman really stood out here as well one morning but I failed to get his name. I could never forget my wonderful exceptional beautiful polite kind incredible ladies Guest Relations Officers Emma & Stephanie down at the main office. Always pleasant always helpful & completely wonderful!! As I said earlier the best ever to do business with!!! These two ladies along with other officers whom signed a photo captain included, sent me a card thanking me for being the best guest possible and the finest bottle of wine I have ever tasted from Celebrities private reserve. I would like to state clearly that I nor my mother are anyone special. Celebrity just rocks! They also sent us invites to the sail away in Antigua on the HELIPAD! We were in a regular Oceanview room with two twin beds!!! I am an almost double digit cruiser having even been in an owner suite and only have I ever seen a helipad through a window! lol! Doesn't matter if you're on the ship or call into their office you get the same incredible wonderful attitude & treatment which is very easy to deal with. They truly do business the old fashioned way!! They EARN it!!! I do want to also take the time to mention a man that had a very important job though some would not think so, a man whom made an impact on most people every day in the morning & early afternoon, a man whether you knew his name as DONOVAN or not. I am almost sure that you heard him singing & were most likely greeted by him on the 10th floor before entering the pool deck or the buffet. Donovan was in charge of giving a squirt of antibacterial lotion to everyone. There were many with this duty but this man was different he gave a shot of love & joy & positive energy with every squirt of antibacterial jelly EVERY SINGLE SECOND OF EVERY DAY!!! My hat is off to this man & he deserves a promotion so big he needs a couple of days off to absorb it. Seriously everywhere you looked as well as everyone that you dealt with treated you wonderfully!! They remembered your name plus tons of things about you including children names interests etc. Every time I think of Celebrity Summit I just wanna get back on it!!!!! I do want to let you know that we were the group to close down the bar, the group to make the band performances & the group to get the party started & keep it going. Moral of the story I guess is if you set on your fanny on the outside looking in you might not have as much fun as we did taking advantage of all of the wonderful party tools & atmosphere Celebrity provides! Best cruise of my life! Thank you to Celebrity. Thank you to all of my new cruise friends as well. Don't hesitate to book Celebrity & or book the Summit TODAY!!!! Read Less
1 Helpful Vote
Sail Date: December 2018
Four of us cruised on Celebrity Summit departing from San Juan, Puerto Rico on Saturday December 29th, 2018. It was a 7 night cruise returning to San Juan. Ports of call were St. Thomas, St Kitts and Nevis, Antigua, St. Lucia, and ... Read More
Four of us cruised on Celebrity Summit departing from San Juan, Puerto Rico on Saturday December 29th, 2018. It was a 7 night cruise returning to San Juan. Ports of call were St. Thomas, St Kitts and Nevis, Antigua, St. Lucia, and Barbados. We have sailed before on Celebrity, Disney, Holland America and Royal Caribbean, on Royal Caribbean the most. Our favourite class of ship remains Royal Caribbean’s Radiance Class. On this cruise both couples stayed in a Concierge class room, 8th deck aft. It ended up being the perfect location as one of our group had a knee injury and it was close to the elevators to the dining room and buffet. Because this was a holiday cruise there were more children and youth than what are normally on a Celebrity cruise. The Good The food on Celebrity ships remains excellent in all the included venues. They have speciality restaurants but we didn’t bother with them. Food is one area where Celebrity seems to outshine their competitors. The senior staff were quite visible and very friendly. As with every cruise I have taken, the wait staff and room stewards were excellent. We love San Juan and stayed 2 days before and after at the Sheraton Old San Juan. It is great place close to everything and for Canadians, there is a Scotiabank ATM around the corner in the CVS drug store, so there are fee free withdrawals for Tangerine and Scotiabank customers. Cruisers out of San Juan tend to be great folks to cruise with. The ports of call are all excellent out of San Juan. Every day is a new island and they all have lots to see and do. St. Thomas is always a busy port so we normally take the “St. John on your own” tour and go to Trunk Bay, one of the most stunning beaches in the Caribbean. Thanks to the US government's partial shut down, there was no entrance fee this time. All of the other concessions, including chair rentals were open. Trunk Bay is much less crowded than the St. Thomas beaches when lots of ships are in port. In St. Kitts and Nevis we did the Celebrity excursions, Nevis tour with lunch. The tour got delayed because our boat to Nevis broke down and we had to be rescued at sea. They extended the tour and we got to see and enjoy everything on the tour including lots of beach time. Someone must have complained about the boat breakdown because we all got our money refunded for the tour. In Antigua we took a taxi to Dickenson’s Bay beach where we met up with some friends who were staying at a resort on the beach. All the beaches on Antigua are beautiful and we loved our day there. Taxis are just $3 per person to Dickenson’s Bay. In St. Lucia we did the Celebrity excursion that was a Segway tour and beach. It was lots of fun and they tour operator took good care of us and made sure we all knew how to operate our Segway before we departed. Lots of beautiful views enroute. In Barbados we booked a highlights tour through the Shipmate app. It was excellent and we saw lots of the island with some great scenic views. We’ve booked other tours through Shipmate and they always been excellent. The stateroom shower was spacious, and the bathroom well laid out. The Constellation Lounge at the front of the ship, Deck 11, is a beautiful space and particularly nice on scenic cruises like one we did in South America. The shows were typical cruise shows with singers and dancers. One night was a sixties retro boy band. They were very good. The Fair to Bad The ship is getting tired and long overdue for some updates. Our stateroom had missing tiles in the shower, hooks that were broken and well worn furniture. We went through 7 sea passes each as they failed daily. The sea passes were nowhere near our phones. It is a known issue as there was always someone else at guest services getting their sea passes replaced. This class of ship is an odd design and there are some decks where you can’t get from one end to the other. The staterooms have much less storage and lighting options than a Radiance class balcony stateroom. Royal Caribbean and Celebrity seem to want to fill every corner of their ship with noise and activity, particularly on sea days. It’s one area where HAL outshines them. I have no need to be entertained and love to sit and read. It’s one of the reasons we always get a balcony room as it is often the only place to get away for quiet. Even the hallways normally have music being played over the speakers. There is a small Library that can be respite, but there is no view. The internal motto of the Royal Caribbean brands is Revenue, Reviews and Repeat business. I think there was a fourth “R”, but I can’t remember what it is. There is constantly people trying to sell you stuff. Almost all the paper dropped in your room is ads, and even the daily cruise info is mostly ads. It takes some effort to find the basic info you need. They now robocall your voicemail so you have to go through annoying sales messages to get to any important voicemails. One of the robocall ads even marked itself as urgent. It’s kind of sad, because it’s becoming more and more tacky. I expect this kind of thing from Carnival not Celebrity. They no longer publish the daily newspaper for different countries. Guest Services claimed it has something to do with “save the waves,” although the volume of ads on paper being dropped in our room makes this argument not true. It’s likely just cost cutting. Celebrity continues the inconvenient practice of having most of their Shore Excursions meeting in the theatre at the front of the ship. It creates bottlenecks in the stairs and elevators and was a real pain for our fellow cruiser with a knee injury who had to walk all the way to the opposite end of the ship and then back to the middle to get off. As with our experience on Infinity in January of 2019, the shore excursion staff don’t really care. Thankfully HAL and even RCI don’t do this. In fact, I organized an Alaskan cruise for 10 last summer and we chose HAL because I wouldn’t put the older folks in our party through this. I’m working on a Baltic Cruise for about 15 people in 2020 and will likely go with another cruise line. We have a Celebrity cruise booked in January of 2020 and will use Shipmate for all our excursions. We looked into going with Celebrity on a Baltic cruise in 2020 but in addition to the Shore Excursions issues, their pricing was about double an equivalent cruise on a RCI Radiance Class ship. They were also substantially higher than HAL, which is a very similar product. We are not heavy drinkers, so even with less included on an RCI cruise, the savings is substantial. The Captains Club loyalty program is essentially useless until you get to the Elite level. The only “perk” I could have used was one scoop of Gelato. We are at the Select level. There were some activities on board like meet and greets with the senior officers, but that didn’t interest us. Royal Caribbean offers much more even at lower levels than we are at. I belong to a number of excellent loyalty programs that actually motivate me to be loyal. This one provides no motivation in my decisions about future bookings. The Internet was spotty, particularly in our room. It seemed to work best in public spaces. At the end of the day, we choose our cruises based on the itinerary first, price second and brand third. There are lots of great options for cruising out there. From my perspective Celebrity seems very pricey compared to others, for what they offer. For the Caribbean, cruises out of San Juan are just excellent as the Eastern and Southern Caribbean islands are stunningly beautiful and fairly stable and safe. We had a great cruise in spite of the few areas where Celebrity could improve. In summary, we had a great week and enjoyed all the ports of call. Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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