2 Celebrity Summit Europe - Eastern Mediterranean Cruise Reviews

Since we are diamond RCCL folks, we were looking forward to at least the same type of customer service on a Celebrity ship, but that was not the case. Hardly a day went by that wrong information was given to us by crew members, which ... Read More
Since we are diamond RCCL folks, we were looking forward to at least the same type of customer service on a Celebrity ship, but that was not the case. Hardly a day went by that wrong information was given to us by crew members, which caused us great inconvenience.And we were told many times that no one knew answers to our routine questions.No one made an effort to find answers, either. In Venice, the check in process took over 3 hours. We were told the bus back to the ship from Piazzale Roma in Venice was available until 8:30 pm but it was never available. We knew how to use the public bus, so we made it back, but others were stranded. Waterfall Cafe is not a full buffet and had horrible selection and service. Our dining room waiter was lethargic and not helpful to the point that we requested a different table.The wait staff was great after that. We did have a terrific room attendant. She was superb. Evening theater entertainment was very mediocre and amateurish. Room service had to be ordered through the Guest Relations desk and never came with all orders right. We were given a credit for computer time but it was still billed to our credit card. When we went to the Guest Relations to express our concerns, the girl was very very rude and unhelpful. A first for us. The ship was big on germ prevention with hand sanitizer everywhere, but the attendant in the computer room was obviously ill with at least a bad cold and should not have been there. We loved the ports and never used ship excursions and had great experieinces. We decided to use Celebrity's Barcelona 4 hour tour on the last day. It was announced in the waiting for departure area that our luggage would be on the tour bus. But when we left the ship, we were then told to find our luggage-which was scattered all over the area. We then had to get a porter to take the bags to the bus.It was very messy.When we were off of the bus, our guide did not wait for the whole group to gather before giving information, so it was an unguided tour most of the time. Then at the end of the tour we were to be dropped off at Playa Catalonya. The bus parked by a median in the street,not at the outside curb. Our bags were dumped on the narrow median and other buses were in the lane closer to the curb. It was dangerous to say the least. Then we had to get ourselves and luggage to a cab stand 1/2 block from this point to get a cab to our hotel. Despite the splendid ports, we were really eager to get off the ship and the horrible tour experience at the end justified our eagerness to leave the Celebrity ship behind. Read Less
Sail Date November 2009
We took Celebrity on what was to be our first Mediterranean adventure last fall. While the ship was basically nice, there were many problems that made the experience unpleasant and disappointing: "sewer" smells in the halllway, ... Read More
We took Celebrity on what was to be our first Mediterranean adventure last fall. While the ship was basically nice, there were many problems that made the experience unpleasant and disappointing: "sewer" smells in the halllway, back ups in the shower, less-than-clean balcony furniture, wilted flowers, and definitely second-class cuisine. The personal service that we had enjoyed on two earlier Celebrity cruises was lacking in the dining room, and the constant hard sell of shore excursionsoften accompanied by warnings about personal safety if you put foot on shore without a Celebrity guidewere annoying and insulting. Added to this, lunches in the dining room were not served while in port (nearly every day), and the Summit ran out of everything from coffee cream to strawberries before the end of the cruise. Breakfast in the cafeteria was presented with boring repetition, almost exactly the same day after day. The quality of the entertainment varied, and there was nothing to do and little choice of food after 11 p.m. Celebrity has had problems with the propulsion system on this ship for years, and they have failed to solve them. They were engaged in a lawsuit, as I understand it, with the manufacturer, but they continue to use the propulsion system although it has repeatedly failed. Owing to this, we had to skip our port in Croatia. Also, we were scheduled to dock at Livorno/Florence, but the captain choose, because of the weather, to anchor at La Spezia. This forced us to use the leaking and ill-functioning ship's tenders into port. When we returned to La Spezia (after a 3-hour train ride in each direction to visit Florence), we were ordered to queue on the quay in a gale (winds of 50 mph) and cold thunderstorm, with water washing over our feet and tree boughs falling from above. There were no facilites, no bathrooms, and no shelter. Celebrity was unable to return us to the Summit, but their personnel warned us not to leave the quay. If we were not there when they were ready to board the tenders, we would be left behind. Following this experience, I had a cold that developed into a sinus infection requiring several courses of antibiotics, steroids, and finally, surgery. Celebrity did not offer as much as an apology, no less any other compensation.I consider Celebrity to be not just disappointing, but negligent. I will never, never travel with them again. Read Less
Sail Date November 2008
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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