our 21st cruise. 7th on Celebrity going back to the Century. Sadly our cruising days are over. We booked late so got an inside room on deck 2. It was dirty, missing towels and Kleenex unit our 2nd day. There was no Captain Club welcome, nothing. The ship is worn. How is it a 23 year old ship is still sailing when the beautiful Century got scraped years ago? We easily got into anytime dining at ...
I’ll start this review by saying I am a very experienced cruiser with status on Disney, Royal and Carnival and this was my first and probably last Celebrity cruise for a while.
Starting on a positive note with pros - the interior of the ship was redone during COVID so the rooms are very pretty. We went during a peak week so we did 2 ocean view cabins on the third deck and they were very ...
We were on Celebrity summit April 1st cruise, we lost power one day, we lost water. One day, we couldn't stop at one of the ports, our internet was bad, and I reached out to them seeing if we could get some sort of compensation or refund and they said no.
I'm kind of confused because I would think since we couldn't stop at one of our ports we should get a refund on the port charge and we they ...
This ship needs work; physically and otherwise. It’s older; has seen better days but with some focus on improvement, it can come back to its past glory.
Stateroom
Temperature in room uncontrolled
Had to ask for room cleaning first day
Had to ask for towel replacement 3rd day
(Found out later that our cabin steward quit unexpectedly 1st day)
Food
Great food selection in ...
I took my first cruise with Celebrity, sold on their marketing that they provide a more upscale experience. One word can describe my experience: disappointment.
Things started the wrong way right with embarkation, when my parents in law visiting us from abroad were denied entry initially, for not having with them EVUS documents. Apparently that's a website registration prior to flying to the ...
I have cruised with Celebrity on six other occasions. I would classify my opinion of this cruise line as 'Avis...we try harder!'
So many years ago, I took a cheap cruise on one of their older ships from Bayone, New Jersey to Bermuda. Only half the ship was full, yet the service and food was exemplary ! I asked one of the wine stewards what that was all about. He agreed that this frequently ...
Staff Great but Ship Needs to Retire
Don't book room 9042, Cabin review follows. Dated, uncomfortable, obstructed view and Aqua Class Bathroom is a joke.
Upon arrival, was astonished at the ease of embarking considering the Corona Virus issue. Didn't seem like much screening and no questions asked. Food just Okay, entertainment bearable. Seems like they hide the talented individual ...
Not a bad trip, but the biggest letdown was the customer service after the cruise. Let this be a warning to make sure you get things settled before leaving the ship, because Celebrity Cruise lines will not help you afterwards. Without getting into a long rant here, the after cruise department basically told me that yes, we did not provide you with a service you paid for and that its ...
We selected the Summit because of the literary, even though we knew it was an older ship with limited venues. While we knew that the restaurant choices were also limited, the reviews online suggested that the food and the wine was good.
We were impressed how clean and modern the ship was, and the crew was amazing!!! However, things went south when when we went to the wine bar and found that ...
This ship is being taken out of the waters in February for renovations and should have been taken out a year ago! Not only the condition of this ship was well below average with its horrible smells to the point of having to move lounge chairs to higher deck because of bad smells to the below average food and service. All my pre-vacation preparations I did were not on record. By this I mean, ...