Sail Date: May 2019
I choose this ship because of the Itinerary. 3 days in Bermuda. The ship has been completely refurbished and not too big and easy to get around. And there were not many children. Food was fabulous. Tried all restaurants and my ... Read More
I choose this ship because of the Itinerary. 3 days in Bermuda. The ship has been completely refurbished and not too big and easy to get around. And there were not many children. Food was fabulous. Tried all restaurants and my favorite is the Tuscan. I would highly recommend this for couples, singles and groups. I would not recommend this cruise for children. There is a children's club but not much else to do for them. Being in a suite level was really nice. You have your own suite restaurant, Retreat Lounge and Retreat Deck. We used these areas a lot. Service was great and staff were mostly very friendly. Our favorites are: Alexandra in the Retreat Lounge. Also David and Boom Boom in the Martini Bar. Rhiannon our Retreat Concierge. Carlos, our Butler. Silas, the bartender in the Retreat Lounge. It was a pleasant experience and I would highly recommend this ship for Bermuda. Read Less
2 Helpful Votes
Sail Date: March 2019
We had sailed on Summit before, been to the ports before, but the chance to sail on an UPDATED Summit at an amazing price was too good to be true. The ship looked amazing. They kept the best parts and added many more. Our room was ... Read More
We had sailed on Summit before, been to the ports before, but the chance to sail on an UPDATED Summit at an amazing price was too good to be true. The ship looked amazing. They kept the best parts and added many more. Our room was light and airy. At first I thought our handicap accessible was smaller, but once in it, the area was comfortable with more than adequate storage. The main dining room was heavenly. We were a large group, close to 20, and all agreed the changes brought new life into the ship. The one thing that always was fantastic when traveling on the Summit was the staff. Thank goodness that is one item that did not change. Oh, did I mention food? Outstanding! A group of us had dinner in Qsine. Oh, we joked about the very small portions, but yet we all joked about how full we were by the end. Thanks to our excellent waiter Solomon, our choices were just right and satisfied all 8 of our varied tastes. My one complaint- cruise was WAY TOO SHORT. But it did leave us with a desire to come back again soon for a longer trip. Read Less
1 Helpful Vote
Sail Date: October 2018
This was my dream cruise for 17 years not knowing it was even a luxury cruise. Then, my dream came true as of this past cruise. The double handicap interior stateroom was the most beautiful and largest stateroom in the interior category ... Read More
This was my dream cruise for 17 years not knowing it was even a luxury cruise. Then, my dream came true as of this past cruise. The double handicap interior stateroom was the most beautiful and largest stateroom in the interior category (get it before they do a complete makeover in 2019)...plus, we had our own padded headboards (per bed) unlike many other cruise lines. Thelma, our room stewardess was so wonderful and underrated...she deserves to be a butler someday. she made sure that everything was absolutely perfect. As for the food in the main dining room, the food was so excellent...I just had to get a recipe or two. The spa café was nothing but perfect and the buffet was decent (except for afternoon tea when the food was excellent every single time). The specialty dinning was excellent but Tuscan Grille and a Taste of Film were the best out of all of them. Tuscan Grille made me feel like I was in Italy without having to go there. Taste of Film was spot on...I saw Chef and they made their own twist on dishes from the film. As for the Spa and Fitness center there, I have been to better places than that except for their indoor spa pool but maybe next year when they do the ship over I will fully utilize it. The indoor and outdoor pools were amazing. You just have to see any of their shows but most especially..."Chandelier" where they do a good show within the whole nine yards including aerobatics. Of course, I did plenty of shopping during this past cruise but St Martin is the best place to shop for duty free alcohol and liquor. The Cruise Critic event at the casino was spot on despite not winning anything but I had a great time...the casino on this ship's pay out was decent but not as much as the main land casinos. As for the shore excursions, we did everything from the cruise line. In St Martin, we did the St Martin Beach Rendezvous as our first shore excursion. We had a wonderful tour guide and she showed us the entire Dutch side of the island. After that, we went to Simpson's Bay Beach that had nearly crystal blue waters except for the seaweed. The tour included a tour of the Dutch side of the island, a welcome drink (alcoholic or non-alcoholic) fruit punch, beach chairs (umbrellas were only $4 extra), authentic food with either an alcoholic or non alcoholic drink and an extra tour with transportation back to the ship. I was upset that Kon Tiki boat tour was undersold but at least my roommate was getting a little better. She wanted to do Magen's Bay but if we did it outside of the cruise line, we would had to pay more money and so we did the Magen's Beach Getaway in St Thomas instead. We had a tour and then we went to the beach before going back to the ship. As for the grand finale shore excursion for this cruise in San Juan which also included transportation to the airport, we had a wonderful tour guide named Hugo and he gave us a basic tour of San Juan before our Bacardi Factory Tour. Plus, we had a blast throughout our time in San Juan. Would I recommend this cruise to anyone? Yes. This cruise has great value. You will be well fed. You will be well entertained. You will end up shopping until your drop. You will be well traveled (depending on which shore excursion you pick). But would I go on this cruise again? Maybe. Read Less
Sail Date: August 2018
Embarkation was seamless. Arrive after 11, and it’s a walk on. We used handicap to disembark. The helper was pleasant and made it easy. The cabin was clean but worn. Plenty large enough and the stewards were very attentive. ... Read More
Embarkation was seamless. Arrive after 11, and it’s a walk on. We used handicap to disembark. The helper was pleasant and made it easy. The cabin was clean but worn. Plenty large enough and the stewards were very attentive. In Aqua class, all meals were in BLU restaurant. They have a good selection, and we found no Ned for specialty dining. The staff was great and the wine steward was very knowledgeable. On the first morning, room service was disappointing, but was corrected the next day. Used the gym everyday. It was good. Everything I needed. We’d seen the shows before, so we enjoyed them as expected. We did no shore excursions. We have family and friends on the island. But the selection was good. If time allowed, I would have done the bike tour. Let me start with "I really like Bermuda", but you need to understand that, after the below, it's now a love:hate relationship. And, I firmly believe that Bermuda Tourism and the Dockyards Management don;t care at all about the tourists. Let me walk you through it. We had a nice day with family and friends in Hamilton. Great Grandma was with me, and she is 93 (a spry 93). So we had lunch and then took the ferry back to the Dockyards, landing around 4:00. And now it'll all go wrong. First, she needed a bathroom. There is one public bathroom that I had to ask directions to, since it isn't well marked. It's between 2 buildings, recessed in an alley behind a restaurant. Oh, and it's not Handicap Accessible. And, it's 20-30 yards in the wrong direction, assuming on a cruise. Next, it's 90+ degrees, and I wanted to get her some shade and water. At 4:00, there wasn't any where to find a bottle of water. I can find fudge and run swizzles. But a bottle of water... not so much. No public fountains. So, we decide to go back to the boat. There is usually a nice shuttle that runs right to Celebrity from the ferry area. But, there is a one year (never be done in a year) upgrade to the docks by Celebrity, so the shuttle isn't running. They told me there is no place to turn around. I suggested the parking lot where the paid tour buses turn, but nope (I guess the free shuttle vs. paid bus conflict went to the buses). So we had to walk. We though we'd bench hop. But the benches are metal in the sun, with not a hint of shade. And once you get 1/2 there, there are no benches. A little shade, if you can stand. I now have an exhausted, thirsty senior, but I can get help from the ship, since it's on the other side of customs. We get through customs and into a shade area. Where i can get here water and cold compresses. But, the ship attendees seeing her distress stood there mute. I had another passenger go get the wheelchair. Which they finally got. Even then,no one offered any thing outside, I'll help you get to the room. A lot of water, shade and rest, and she recovered enough to eat, and spend the next day relaxing on board. I complained vehemently to Celebrity who told me they could do nothing, since it was BTA's responsibility. If it was costing my company money, I'd have found a way. And, I got caught up in the assignment of blame cycle. So, I'm blaming everyone. What could they have done? Added 6 benches with shade and some shade to the one already in place. That wold take care of 1/2 of the issue. Water misters are cheap and would provide cooling. I mean this in not a third world vacation or country. The tech is there and cheap. It is a lack of caring and will that causes these issues, So, there you are. We're avoiding Cruises and the Dockyards until I'm can see some resolution. But right now, all I can say is Bermuda/BTA doesn't care about their tourists. Go somewhere else. Read Less
Sail Date: July 2018
I purchased a martini flight and wine tasting in advance. Fortunately I brought the payment confirmation from Celebrity but they initially refused to honor them, requested paper work then “lost” paper work but I was on to them by then ... Read More
I purchased a martini flight and wine tasting in advance. Fortunately I brought the payment confirmation from Celebrity but they initially refused to honor them, requested paper work then “lost” paper work but I was on to them by then and had photographed it before turning it over - they eventually gave me what I paid for but I wasted hours arguing with them. It was a very annoying way to spend my trip. Also watch the bill I had over $500 in bogus charges I had to go to guest services, again wasting my time, to fix. On the plus side, the pools are refilled daily and are clean. Food was fine to excellent, highly recommend the Tuscan Grill. The staff was generally nice and the excursions we participated in were fun. I particularly recommend snorkeling the ship wrecks and horseshoe bay beach although for the latter the ship transfer is absolutely the most expensive way to go but we did it the last day to ensure we didn’t miss the boat. We had a handicapped cabin as my Dad is in a wheelchair it worked well for him.60 Read Less
2 Helpful Votes
Sail Date: May 2018
This was our first Cekebrity cruise . Having done 35 cruises we heard how good Celbrity was. Service and food were great. But getting in to the resturant was a nightmare. we tried to make reservations each night to be told we could not.But ... Read More
This was our first Cekebrity cruise . Having done 35 cruises we heard how good Celbrity was. Service and food were great. But getting in to the resturant was a nightmare. we tried to make reservations each night to be told we could not.But yet waiting for a table every night people walked in saying they had reservations. How did they get them? Also during a show in the lounges, we were sitting with a couple who the wife was handicapped. When the show started some passengers were told to siit on a ledge right in front of us When we told the officers we couldn't see now they said too bad and the passengers can stay where they are. Entertainment was ok even though the sprouting shows made no sense. They service was still great despite the flaws already stated Cabin was good with a lot of storage available Read Less
1 Helpful Vote
Sail Date: April 2018
Overall I had a good time with Celebrity Summit. Although it could use room for improvement. The communication between the ground and onboard staff needs to be improved. When I booked my cruise, I explained that I needed to be able to ... Read More
Overall I had a good time with Celebrity Summit. Although it could use room for improvement. The communication between the ground and onboard staff needs to be improved. When I booked my cruise, I explained that I needed to be able to connect my iPhone and Laptop to the internet at the same time. The sales man did research and let me know it was possible then sold me the package. However, once onboard this was not the case. The staff allowed me to have 2 account without additional costs. Regarding the restaurant Sushi 5. The sales men misrepresented that the Japanese chef Yoshi would be making authentic sushi. However, I was informed the manager that the chef was from the Philippines and not Japan. The manager made it up to me by not charging me the a la carte price. Another issue was my on board account, they charge me for items I didn't purchase. However, the guest relation rectified the situation, but it made my vacation a little stressful. The last issue has to do with the off shore excursion. when I booked my cruise I was informed that it shouldn't be an issue, and that I needed to speak with the accessibility department. The accessibility department informed me that they couldn't assist me due to liability issue. Later on the cruise manager informed me they could do a refund but I book a flight that was nonrefundable I am a blind member. I normally need a guide. For one of the excursions the driver could not get out of the bus to hold my arm. I had to rely on a good Samaritan who assisted me although she was not under any obligation to assists. They informed me that they were not in charge of off shore excursions. I would like for them to take guest disability under consideration and make more accommodations for the guest. Read Less
13 Helpful Votes
Sail Date: May 2017
Our first Celebrity cruise. We have been on 25 cruises now With Royal Caribbean, NCL, Hal, but mostly with Carnival. Embarkation went really fast. Arrived at Cape Liberty port just before 1p.m., dropped the bags, parked and was on board ... Read More
Our first Celebrity cruise. We have been on 25 cruises now With Royal Caribbean, NCL, Hal, but mostly with Carnival. Embarkation went really fast. Arrived at Cape Liberty port just before 1p.m., dropped the bags, parked and was on board in about 20 min. No lines anywhere. Once onboard the cabins were ready, so we were able to drop off our carry on and headed for some lunch. Cabin was fine, a 3rd deck accessible cabin, 3018. Near the front near the elevators, no issues with noise. Cabin steward was somewhat lazy, is all I can think. My wife (because she is not well) has to sleep a significant amount of time. I think he was using this as an excuse to not make up our cabin. Even when we were out of the cabin he would just slip the bulletin under the door and not tidy up. He did up the cabin maybe 3 times during the cruise (not including the embarkation or debarkation day). The thing is we just didn't care. It didn't affect our cruise, it just left a poor impression. We have never seen this sort of thing before. I am not giving him a very good rating on the survey. I have read many comments on the Celebrity threads where people are trying to suggest that X is a cut above, well it isn't always the case. Dining was a bit of a nuisance as well. An early fixed dining time was not available. So when we went on the first evening we were given a pager. It took a little over half an hour to be seated. This doesn't work well for us. They did advise us that we could make reservations. I thought that making reservations for an anytime dining system was redundant, but we didn't have a choice without having to possibly wait every night. So when I asked for the next night, I was told the earliest available time was 8:30 p.m. What I finally understood after asking, was that they would book reservations from 5 p.m. to 5:45 p.m. then they would reserve for times after 8:30 p.m. So you could arrive at 6 p.m.(or later) but if the reservations have filled the restaurant, you would be out of luck. By the way, I did ask about getting an early seating assignment, but there was a wait list for that (no surprise). No problem booking the day before, you would be able to book 5:45. So every morning (they wouldn't allow reservations more than a day in advance) if you call, you would be able to get a 5p.m.,5:15 p.m., 5:30 p.m., or 5:45 p.m. Sounds somewhat like fixed dining to me, the drawback would being that you are required to call every day, the benefit would be that if you couldn't make it at your reserved time, you could arrive at anytime, but would likely have to wait, unless it was after 8:30 p.m. So, not a big deal, just something you might want to know. I imagine if you were on an European sailing where people are more likely to dine later this wouldn't be an issue. The food itself...I know very subjective. I am sorry, I wasn't impressed. It is only the fault of people who praised the cuisine on the Celebrity threads, making it sound like we might be enjoying better choices and taste sensations. Everything was good, but both in the MDR and in the buffet areas, there was nothing that stood out as special, I would say that on the whole,the food preparation, presentation and choices are better on both HAL, and Carnival. I do have to say that I was disappointed with the desert (pastry) choices.There were a number of options that I did feel were better, such as the grill where they would prepare a steak, chicken, pork chops, or fish fillets for you. I did really like their pizza, but I am to cruising to eat a pizza. They had a nice selection of ice cream and cookies, as well as a great selection of teas. The coffee was as bad as any other cruise line. Nice pools and hot tubs available. At busy times there was some chair hogging, but we were always able to find some chairs. The ship was laid out nicely, nice bars and lounges. Store selections were OK, about what you would find on most ships, (including the ominous Park West sales teams). Casino was nice, a bit crowded but had a good selection of table games as well as slots. I am not sure if I understood right but you need cash to play the slots, you can't draw from your account. Put your card in, put your card in, when you are done you get a printed chit like a land based casino. I didn't pay much attention, but it looked like if you wanted to charge your account for funds they were charging 5%, and it looked like you couldn't use your OBC for this purpose. Someone on the Celebrity threads also made the comments about how they don't make too many "announcements" like some other cruise lines. Well what I didn't think of until it happened, those other cruise lines that do make those announcements don't pipe them into the cabins unless they are urgent. I don't know if this is the case on all the ships but it was on the Summit. Wonderful captain Kate liked making her announcements at 10 a.m. immediately followed by the cruise director who would give a rough rundown of the days activities in case you forgot to read them already. Now, a lot of people would think that 10 a.m. isn't too early, but when you have a time change where that 10 a.m. is more like 9 a.m., it is very nice that our captain is up and about, but there is no need to disturb the guests for an announcement that is not even time sensitive. Please, these announcements do not need to be piped into the cabins unless there is an emergency. Entertainment, was varied and good compared to what we have experienced in the past. Some entertainers might not be for everyone's tastes, but there was something for everyone. Bermuda...this was our 3rd. time to this beautiful island and it was a great visit this time as well. The Bermuda threads will give you all the information you would need. Online searches will also show you the many choices you have for activities on the island, as well as shopping and dining. Finally...debarkation. Went pretty well for us...right on time (we were # 6 tags and started getting off the ship at 9 a.m.. I did notice a lot of people doing self debarkation. The area they were waiting wasn't large enough to accommodate all the people. One thing that seemed a little different for us was that the regular dining venues stopped serving food at 8 a.m. So you really get moving early, if you wanted breakfast. Read Less
5 Helpful Votes
Sail Date: April 2017
We choose this particular cruise and ship because we wanted to see Bermuda. The Summit is a 91,000 ton ship with around 2,000 passengers which makes this ship less crowded and easy to get around. The ages on the ship for this cruise ... Read More
We choose this particular cruise and ship because we wanted to see Bermuda. The Summit is a 91,000 ton ship with around 2,000 passengers which makes this ship less crowded and easy to get around. The ages on the ship for this cruise was 90% elderly and 10% 50 years & younger. Very few children could be due to the time of year. The taxi ride to the ship was $48 for two people and Celebrity charges $57 for 2. The taxi takes around 25 to 30 minutes to reach the ship from Newark Airport. We arrived to the cruise terminal at 10:30am and was able to check in, But they wouldn't let us go onto the ship until 11:30 am. The rooms were not ready until 1:30 pm. We had a Aqua Class room which means we could eat at the Blu Restaurant. We were surprised to see that they wanted us to come to dinner the first night from 8:00 to 8:30. We declined to do this since we don't like to eat so late. The second night we went at 6:30 and had to wait 30 min. to get a table but it was well worth the wait. The food in Blu is wonderful with an excellent wait staff. The problem is there are mostly two top tables pushed close together so you feel like you have to talk to the guest sitting so close beside you. They do have 6 top tables and sometimes they will ask if you want to share a table. We choose to sit at the two top and most nights we got the same table and waiter which was nice. On the first evening chic night they stated in the Celebrity Today paper that ALL guest were asked to follow the dress codes and that they were in effect from 5:30 pm in all restaurants and the Celebrity Theater during evening performances. It stated that no shorts and flip flops were allowed in the evening hours and they said this was as a courtesy to the guest. Of course we thought this was ridiculous and went to Guest Relations about this crazy dress code. First of all WE are the guest and WE are on vacation and should be able to walk anywhere on the ship with shorts and flip flops except for the restaurants. When we spoke to Guest Relations about this he actually said he would feel uncomfortable even going to the Casino in shorts on the Evening Chic night. We really didn't think this policy should be upheld. Usually after every dinner we change back into our shorts and walk around the ship and go to the Casino. We are on vacation! I would have to say this was our only issue. Everything was great and Captain Kate was awesome. A real people person and you would see her around the ship a lot. We looked forward to her daily announcements. Bermuda was beautiful. Easy to get around and some of the most beautiful water I have ever seen. Tickets for bus and the Ferry to Hamilton and St. George are easy to get right after you exit the ship. Very friendly people will help you with this. The Ferry to Hamilton takes about 20 mins. The Ferry to St. George takes 1 hour. But this is all by water and if you want to see some of the town then take the bus to Hamilton. It's the number 7 bus to Hamilton and takes about 20 mins. It does make stops along the way but you see the homes and coastline. We did both. The Natural Museum of Bermuda located 5 min. walk from the ship. A must see with lots of History. The Commissioner's House is located here as well and you can walk thru three floors of exhibits and have spectacular views of Bermuda. Dolphin Quest is also located on the property and you can sit and see the Dolphins. Price of admission to see all of this was $15.00 per person and you should expect to spend about 2 or 3 hours here. Bermuda has lots of water sports and beautiful beaches. Horseshoe Bay and Tobacco Bay to name a couple. We will take the Summit again and will go back to Bermuda. Read Less
1 Helpful Vote
Sail Date: April 2017
My sister choose this cruise because she and her husband had been on the Celebrity Summit 5 years ago and said it was amazing. We ate in the dinning room three times and the food was so so. The food in the Ocean Cafe was great, all ... Read More
My sister choose this cruise because she and her husband had been on the Celebrity Summit 5 years ago and said it was amazing. We ate in the dinning room three times and the food was so so. The food in the Ocean Cafe was great, all staff were very friendly and remembered us each day. We ate at the Tuscan Grille once and the food was to die for. Thanks Volkan, for entertaining us! The room we had was wheel chair accessible. The room needs major up dates. Their was three of us in the room and I really didn't think I was going to sleep on a pull out chair. Very hard to get in and out of without scraping your legs. Also one morning the inside of the duvet was open and their appeared to be blood on the inner blanket. I took a picture and we showed guess services. It was dealt with right away. They claimed it was grease from folding up the chair. But after getting home and down loading the picture, it's blood, you can see where it was starting to clot. I might have had this against my face all night. Yuck. Our room attendant Melvin was great and got us the wheel chair and raised up toilet seat from my mum. Most nights our pjs were arranged neatly. The bathroom had a few rusty spots and an area that needed some tile repairs. The entertainment was great. We saw the Tenors of Rock Twice, two different comedians that were both funny and lots of singers and dancers. Dean from Liverpool was great at hosting the trivia. Although the music trivia and general knowledge were held at the back of the ship by the SunSet Bar and made it very hard to hear. The ice machine was always grinding in the back ground. I must also note that the music played in the Ocean Cafe was loud and over barring. We almost had to shout at each other. We only did one excursion to St Maarten Butterfly Farm. Our tour guide was Danny and he was very knowledgeable and answered all of our questions. This was my first cruise, I would cruise again. But with a different cruise line. Read Less
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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