6 Celebrity Summit Cruise Reviews for Cruises for the Disabled Cruises to Caribbean - Southern

This was our 10th cruise and the first on Celebrity. It was by far the best cruise we've ever taken. The ship is beautiful. The staff is exceptional, I became ill while .sailing and everyone went above and beyond to make sure that ... Read More
This was our 10th cruise and the first on Celebrity. It was by far the best cruise we've ever taken. The ship is beautiful. The staff is exceptional, I became ill while .sailing and everyone went above and beyond to make sure that I was comfortable.. Our butler Tatiana and cabin steward Zam Zam were incredible. Dining in Luminae had excellent food and outstanding servers. Yuda was the best. Karen at Shore Excursions went above and beyond to assure that we were able to have accessible tours. The only downfall was the entertainment in the theater. It was rather lackluster. We did not stay for a complete show although we tried on 3 different nights From the Retreat Lounge to servers at the Sunset Bar, the medical staff, ,and everyone else it was. an exceptional trip, We will definitely be returning to Celebrity and to the Summit. Thanks to all who made our trip the best way to celebrate our 30th wedding anniversary. Read Less
Sail Date November 2019
We had sailed on Summit before, been to the ports before, but the chance to sail on an UPDATED Summit at an amazing price was too good to be true. The ship looked amazing. They kept the best parts and added many more. Our room was ... Read More
We had sailed on Summit before, been to the ports before, but the chance to sail on an UPDATED Summit at an amazing price was too good to be true. The ship looked amazing. They kept the best parts and added many more. Our room was light and airy. At first I thought our handicap accessible was smaller, but once in it, the area was comfortable with more than adequate storage. The main dining room was heavenly. We were a large group, close to 20, and all agreed the changes brought new life into the ship. The one thing that always was fantastic when traveling on the Summit was the staff. Thank goodness that is one item that did not change. Oh, did I mention food? Outstanding! A group of us had dinner in Qsine. Oh, we joked about the very small portions, but yet we all joked about how full we were by the end. Thanks to our excellent waiter Solomon, our choices were just right and satisfied all 8 of our varied tastes. My one complaint- cruise was WAY TOO SHORT. But it did leave us with a desire to come back again soon for a longer trip. Read Less
Sail Date March 2019
I sailed on the Celebrity Summit last week for the "Rock and Romance Cruise' which was a charter hosted by StarVista Live. I require a wheelchair accessible stateroom and I was not impressed with many of the aspects of our cabin. ... Read More
I sailed on the Celebrity Summit last week for the "Rock and Romance Cruise' which was a charter hosted by StarVista Live. I require a wheelchair accessible stateroom and I was not impressed with many of the aspects of our cabin. The size of the room did not allow a comfortable amount of space for maneuvering my chair around the cabin. The bed was 3 inches lower than the height of my wheelchair seat (should be even) and thus, I was unable to get into or out of the bed without assistance each time (typically I can do this unassisted 100% of the time), the ramp leading to the balcony was blocked by the bed, so, again, I required assistance to access the ramp to get to the balcony. Then, the roll-in shower in the bathroom--the fixed seat that I require to use in the shower was on the opposite wall from the water controls, thus requiring assistance each time I took a shower. I am an independent woman that prides myself on not needing much assistance from my husband or traveling companion, this cruise, because of this cabin, was very frustrating. The rest of the ship had obstacles to the manual wheelchair-user EVERYWHERE! At each doorway, there was at least one, sometimes two, 2-3 inch high thresholds that required that I pop a wheelie to get over or risk falling out of my chair if I hit them without doing so (not being dramatic here). On top of that, I believe I only saw one automatic door way on the whole ship, when I am used to automatic doors at all entrances/exits. Continuing with my rant about lack of wheelchair accessibility, there is a really cool Rooftop terrace on this class of Celebrity ships. It is up on Deck 12, which is only accessible by a stairway and a hard to find wheelchair lift. I know about this lift as I first saw it on the Celebrity Infinity when I did a site inspection of it last June. I was excited to see it and use it to access the Rooftop terrace...but no, didn't work, no signage either. There was a worker cleaning it, I asked it I could use it, he advised it did not work. I asked when it would be fixed or worked on, he didn't know (apparently there is no intention to fix it). I saw a sign near the lift to call for assistance in using it. I called and asked when it would be fixed, they did not know either. Not cool. It did not work for the entirety of my cruise. On top of all of the physical issues I had getting around the ship, I signed up for an excursion in Cozumel, the "Wine and Chocolate tasting" excursion. The morning of, I sent my husband to the Shore Excursions desk to ask what kind of transportation was involved. If it was a bus, we were planning on taking a taxi. The Shore Excursion representative told him "that tour is completely inaccessible to wheelchair users'...disappointed, we then had to cancel the tour that we had pre-booked with our two friends. When we took the tickets back to the desk to get a refund, I spoke to the same rep, he repeated that the tour was completely inaccessible that there was 'no way we could have taken that tour'...ok fine, until our friends came back and told us there was absolutely no reason why we couldn't have taken the tour, that the vendor had ramps available and was ready, willing and able to accommodate a guest in a wheelchair...SUPER FRUSTRATING! Lastly, the rest of the ship was tired looking in decor and there were many areas in which handrails were missing, or things/fabrics were ripped... I sail a lot on many different cruise lines and had a higher impression of Celebrity prior to this cruise, I feel they need to send this ship to dry dock for updates, STAT! Read Less
Sail Date March 2017
This was our first experience in a Suite and we loved it! We were booked in a handicapped accessible Sky Suite - due to a physical disability and the equipment we use, we cannot sail unless we have an accessible cabin. (As a side note, I ... Read More
This was our first experience in a Suite and we loved it! We were booked in a handicapped accessible Sky Suite - due to a physical disability and the equipment we use, we cannot sail unless we have an accessible cabin. (As a side note, I am infuriated when I read that accessible cabins are given to guests that don’t need them thereby taking away the opportunity for disabled passengers to travel.) One of our favorite Suite experiences was that daily, our amazing butler, Nilesh, would set up our balcony with room service breakfast. The Suite breakfast room service menu is amazing, so many options that are not available on the regular room service menu! The Suite balconies have a large table, perfect for a meal - Nilesh would lay a white tablecloth, set out our dishes, oh how I miss that! Later in the afternoon, around 4pm, he would return to our cabin with a massive food card, stocked with cheese plates, sushi plates, canapes, small sandwiches, cookies, cakes and fine pastries, beverages - all manner of decadence! Nilesh learned that we love sushi and so every day, he would have a special plate of sushi that he prepared just for us - he advanced us quickly past the California rolls onto the ‘real’ thing! Michael’s Club is the Suite Class only bar/club, where the Suite Class concierge, Sara, has her desk. Anything you want or need, Sara can get for you, such as shore excursions, something special for your room, dinner reservations, etc. Sara often hosted Suite Class only events such as cruise presentations, a high tea, etc. Michael’s itself is fully stocked with premium wines, beers and liquors, open from 8am until midnight - all there for you for the asking. There is a bartender there who mixes drinks for you. Every morning a light breakfast is served here, but we preferred breakfast on our balcony presented by our butler. The premium adult beverages in Michael’s really is a special benefit for Suite Class passengers - there is no need for you to have a drinks package if you’re a Suite passenger as in Michael’s, they’re included. Sure, convenience, preference, for instance if you want a bottle of wine at dinner but we did not have a package and were thrilled as we got things at Michael’s that are only covered on the Premium package, not on the Classic. Luminae is the other huge Suite Class benefit - the new Suite Class only restaurant. The food is excellent, many fine touches such as an amouse bouche with every meal, and what we affectionately called a pre-dessert; extraordinary bread, really, the bread is so much better than what is served in the MDR or in Blu (and I love Blu!). Service is excellent, however we felt that the elegant leisurely pace was overall, perhaps too leisurely. There is slow paced and then there is dragging……considering all that there is to do onboard, particularly in the evening with the many entertainment options, we didn’t want dinner to be a 2 to 2 3/4 hour event every evening. The other problem is this - though the dishes were well inspired and very fresh - and truly, completely different from any other restaurant on board, we felt that several proved to be sellouts to the stereotypical American palate of the average mass market cruiser. Yes, sadly, the chef has sold out to the land of the bland. I spoke to our server several times about this - for instance a curry dish on offer, well, ha, the closest the dish came to curry was if it was waved past a curry jar on the way to my table. Our server said that many of the dishes had more punch when Luminae was first launched but due to customer complaints of dishes being “too spicy”, the dishes were modified - OH TOO BAD - that really bugs me as Celebrity is supposed to be about Modern Luxury, and appealing to a more sophisticated set - so I had such high hopes for Luminae - but, no, dishes that were supposed to have some zip fell flat. I overheard so many servers saying to timid patrons when describing dishes that were supposed to have spice, “OH, but they’re not TOO spicy!!” - and even still, people wouldn’t order them. Ugh, I hate that Celebrity is pandering to the lowest common palate denominator! Step up, be chefy, be bold. But, other dishes that aren’t supposed to be on the spicy side were excellent, well conceived and executed, beautiful ingredients. Any dish you want that is not on the select menu, ask for it - above all else, staff wants the guests to be happy, they really do. I heard guests ordering all manner of dishes! There was an extremely picky (annoying) teenager at a nearby table who literally, every night, turned up her nose at every single dish on the menu, with a dramatic roll of her eyes and a very vocal, “ewwwwww, what’s that, I’m not going to eat THAT!!” and the server would bring her dishes you’d find at your average pizza shop in Anywhere USA like spaghetti or chicken parm. But, my scorn not withstanding, the point is that the guests, on Celebrity, truly do come first. There are countless perks to Suite Class, such as reserved prime seating in the theater and this one, which is huge - an express line when exiting the ship to get through Customs - yes, indeed, that is huge. People with disabilities and the Zenith level of Captains Club can also use this line. Another perk of Suite Class, or perhaps a way to look at Suite Class, is that if you choose, you can completely isolate yourself from the rest of the ship if you want to, no need to mix with the hoi polloi - being in Suite Class is like a cruise within a cruise - recapping, you have your own butler to bring you anything you want, your own Suite Class concierge, your own private bar/club, Michael’s and your own private restaurant open for breakfast, lunch and dinner; you have your own private events and presentations so that you don’t have to go to the Captains Club high tea or to the Officers Cocktail party, you can opt to go instead to the smaller and more exclusive events held in Michael’s……it’s a very special experience, somewhat insular and isolating if you choose it to be. We were back to back passengers - we stayed on the Summit for the next voyage, but in Veranda class, haha, so we were ‘slumming’ it on the next cruise! This gave us a unique perspective to compare Suite Class amenities with all of the ‘regular’ amenities on two consecutive weeks, and although we loved our time in Suite Class, for the upcharge, I’m not so very sure it’s worth it because Celebrity does what it does so well, across the board. (OK, except for adding actual spice to their dishes that are supposed to be spicy! - do it, Celebrity, don’t be afraid of those with the weak palates!) Read Less
Sail Date March 2016
My husband and I are both disabled and rely on scooters (EMV's) to get around. My review is on those aspects of our trip. Before I begin, I have to comment on Celebrity’s website. In fact, I was so aggravated that I sent a ... Read More
My husband and I are both disabled and rely on scooters (EMV's) to get around. My review is on those aspects of our trip. Before I begin, I have to comment on Celebrity’s website. In fact, I was so aggravated that I sent a certified letter to their CEO before we sailed. I thought that she might even reply, but we have been home for months now and not a word. My advice? Book with another line until Celebrity gets its act together. Airlines: We flew Southwest Airlines from Houston to Orlando and then on to San Juan the day before our cruise and returned the day after, using a shore excursion from the ship to Bacardi and then on to the airport. Our flights were uneventful and a delight. The people who fly Southwest are absolutely incredible and a great deal of fun as well. When it’s their last trip before Christmas, be prepared to laugh yourself silly! Hotel: We had a suite at the Hyatt House. It is a new place and had a bedroom, sofa bed that was incredibly comfortable for two old people, held three scooters and four people easily! We ate at the Sizzler there at the corner of the Pan Am Pier, a short ride via EMV’s from our hotel and an equally short walk for our daughter. Good food prepared well and often better than what you could get onboard. After dinner, we had a drink on the patio and then went up to the room and decorated the scooters for Christmas, including candy canes to hand out. We had a lavish buffet breakfast at the Hyatt the next morning. Afterwards, our daughter got a cab and took the luggage to the dock. The rest of us drove our scooters the short distance. Embarkation: By the time we got there, we were ready to go! We each gave out some candy canes during embarkation, and they were received with a smile and a Merry Christmas. Although we had no paperwork printed because the website had crashed yet again, we did get checked in, with a few delays. Most of our luggage got to our cabin quickly, but one of my husband's was delayed in Security. When we went to claim it, they wondered why he had a tool kit with wire pliers, a spool of wire and tools. We all had a laugh and he explained that it was the tool kit we keep handy for our scooters. Again, candy canes paved the way! We were surprised that there were very few children cruising; and we ended up giving our candy canes to the crew. We were delighted at the number of people who pointed us out or waved, all week long. Only one person turned one down - the Assistant Cruise Director - and he was chilly all week long. Most people enjoyed our lighted scooters all decorated for the holiday, but his comment was only that he didn't take candy from strangers. No smile either. We noticed that unless he was “on” you never saw him smile, and although I said hi each time he passed, he never once responded. Dining: We had late seating at Table 137 and our wait staff was comprised of Gregorio, Bryan, and Emina. They were all very attentive and the service was excellent. Our food was attractively presented and tasty. I'd rate the dining room a ten-plus - even the Maitre d' stopped to see if everything was to our liking each night. Emina loved our scooter décor and her candy cane so much that we left a set with her to decorate her cabin the last night. The buffet, however, was not good. They closed it down much too early in the day. It began day one when it shut down at 3 p.m. and it never got better all week long. If you boarded late, or got back early from a shore excursion, your only option was dry burgers and burnt buns, or nasty hot dogs. This went on all week long and much of the time we were late for either breakfast or lunch and got leftovers or nothing. One day, since we can't manage a tray of food on a scooter, I stayed at the table, and when my husband got back, they were shutting it down as I got there. Ice cream: It was hard to find a place to get a scoop of ice cream - they were either closed or there was a long line. There were no sugar-free options for diabetics either. Each time we asked, we were told they were out. Specialty Restaurant: My daughter made reservations for us at the Normandie on the day we sailed. It was beautiful and we enjoyed our first courses very much. Imagine, however, leaving your table in the middle of a beautiful meal and returning over an hour later. That’s how we felt when they plopped the Life Boat Drill between courses. Our site was at the top floor of the Theatre. When it was over, they let everyone out at once, so you can imagine how it was trying to get an elevator. A further note on the Normandie - the Summit will be undergoing renovations in March and it will be turned into an Italian-type restaurant - disappointing. We enjoyed the service and the menu a great deal. Whoever designed the Summit did an excellent job so that we could access any floor from virtually any elevator. The drill in the Normandie should have been held either before or after, or we should have been told of the delay mid-course. Ports: we were disappointed in the ports. This has been our favorite itinerary for over 20 years now. I don't know if tourism has grown to the point where they no longer want tourists or what, but we were very disappointed. Barbados: We had planned a taxi tour but there was an issue with the price we had been quoted and we ended up paying double. They took us to two different craft places owned by friends as we figured out. It was not a good experience and we did not tip this driver. In Antigua and St. Thomas, we never were able to find drivers who could accommodate our scooter, so we just wandered around the port shops. Ste. Maarten - The French side of Ste. Martin was the highlight of our trip. We went to the Tijon Perfume “factory.” It’s a quaint little building that is just delightful. John, the owner, gave up the business world in favor of this beautiful little shop – you’ll have to ask him about that! He shared how perfume is made, and following his instructions, we each created three different cologne “bases.” From there, we chose the one that we liked the best, bottled it, and labeled it with the name we chose. We went home with our cologne and a goody bag with all kinds of samples. Next trip, we’ll take take the Advanced Class. Tijon deserves more than 5.5 stars! Our trip back was great fun! A huge lady drove up in a VW mini-van held together by bondo and duct tape. There were already 5 people aboard and she didn’t know about the scooter! Finally, we ended up taking it completely apart and we held it! My husband sat next to her. Our trip back to the ship was over mountain, hill, and dale. During the entire ride, she was talking on the cellphone, eating, and/or yelling out her window at someone or something. My husband almost kissed the ground when we finally got to the pier! All in all, it was a great time! It was our best-tour ever in Ste. Martin. Cabin: We had #1031, an accessible inside cabin. It was spacious and had plenty of room for the scooters without climbing over them. Our Steward was nice, but we didn’t see him often. I wouldn’t hesitate to get this cabin again! Shipboard Activities: We saw a few of the shows and they were fine, but with late dining times, it’s difficult to manage both. The “Marriage” show is always fun, but with Mr. Grumpy, a/k/a Asst. Cruise Director, setting it up, it wasn’t as much fun as usual. All in all, though, we were pleased with the ship and its amenities. Most of the staff was friendly – especially those with candy canes – they always said hi and remembered us. Shops: were fully stocked and had a wide variety of sizes. It was nice to see a few different things available. As always, my husband was tempted by the watches they sell! I count cruises by the number of watches he owns. Disembarkation: Celebrity was not done with us. We had a long layover before our flights home, so we spoke with those at the Excursion Desk and they suggested we book the Bacardi Tour. We verified three times that it was accessible for three scooters. Once we debarked and reported to the site where we were to meet the tour, we noticed that they kept pushing us aside. Finally, someone came over to us and told us that, you guessed it – they could not accommodate our scooters. It took almost an hour to resolve, and finally, they took the scooters in the van where they put the luggage, and they sent someone with them to ensure that they were safe. Celebrity was no help with this – since we had already left the ship. The worst part of it, was that they do have an accessible van but since nobody on this tour needed it, it was not available. That meant that we all did a bunch more walking than we were able to do, and it was not a great time – but that wasn’t Bacardi’s fault! Summary: There were good things with this cruise, and there were not so good. We had fun, but it was our decision to. Due to the difficulties getting around, we may not do this itinerary again. We knew going in that there would be some problems, but we didn’t realize that they would be at every port. Even as we boarded, there were issues with excursions not being accessible although they were purported to be. Had we done this cruise “on foot” our review may have been different, but that wasn’t an option. If you have a scooter, plan on one cab for each scooter plus passengers. If you take one thing away from my review, it’s to please give Tijon a try – you’ll enjoy your time at the shop and with the owners – and you’ll take a bit of it with you each time you use your cologne! We enjoyed the Summit, it was nice being on a smaller ship where there is easy access for everyone. I felt, however, that Celebrity should be doing more for their disabled consumers where it comes to accessible tours, and I am disappointed that they didn't. Read Less
Sail Date December 2015
We read a lot of threads saying how Summit was in need of a refurbishment badly. well I have to disagree. Summit is still very beautiful and though there may be some worn spots in the carpeting, it's nothing that should upset ... Read More
We read a lot of threads saying how Summit was in need of a refurbishment badly. well I have to disagree. Summit is still very beautiful and though there may be some worn spots in the carpeting, it's nothing that should upset anyone's cruise.3 of us traveling we reserved the Royal suite. What a great room, we had Keith as our butler and he was the best we've had so far. The suite was large with a separate dining area, living area and separate bedroom. Jacuzzi tub and separate shower in the large bathroom, and 2 lounge chairs, a large table and 4 chairs and a jacuzzi tub on the balcony. Food was excellent in the buffet, main dining room and the Normandie.Service was exceptional with Daniela as our waiter in the main dining room. Another Class act employee. This is our 4th time on a "M" class ship, which both my husband and I prefer over the other ships, we really like the "T" Pool and way the ship never feels crowded.Our cruise was port intensive and we chose this itinerary because we do like a lot of ports. We chose this time to explore on our own. We would book again on Celebrity and on Summit. Read Less
Sail Date April 2011
Celebrity Summit Ratings
Category Editor Member
Cabins 5.0 4.2
Dining 4.0 4.1
Entertainment 4.0 3.8
Public Rooms 4.5 4.4
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.9
Enrichment 3.5 3.6
Service 4.5 4.4
Value For Money 4.0 4.1
Rates 4.0 4.1

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