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1 Helpful Vote
Sail Date: October 2015
This was the first cruise i had done with Celebrity. In the past i have always traveled in a Grand suite or better on the RCCL and was looking for that little bit more, you read all the promises they offer and not all are meet. When ... Read More
This was the first cruise i had done with Celebrity. In the past i have always traveled in a Grand suite or better on the RCCL and was looking for that little bit more, you read all the promises they offer and not all are meet. When you approach the book-in counter you are ushered to a separate area, then meet by a senior office or consiegure who escorts you onto the vessel and taken to the Michael,s Club. They then explained what you are entitled too and all other extras you can receive. After that you are then escorted to your room and introduced to your stateroom butler and 2 room attendants. What a pleasant surprise with your separate Dinning room for breakfast, lunch and dinner at a time to suite you. The food was great and as usual plenty off, the Ocean view Cafe had variety, presentation and Taste, the service was just great. The events put on at Michael's Club are just great again you could not ask for more. The Presentation of the ships other facilities were well above what i have had in the past. The Stateroom not as big as previously experienced, but the layout with separate Bedroom made it more user friendly. The Bathroom is not big but again the right size for 1 person at a time. Who spends much time in a room when on-board the ship, but the Balcony was great for a bit of piece and quite. Overall i would recommend spending that little bit more, the difference is just unbelievable. Read Less
3 Helpful Votes
Sail Date: October 2015
This was our third cruise. Our first two cruises were on Royal Caribbean out of Boston and Miami. Overall, we thoroughly enjoyed this cruise and here are our positive comments: Food – Overall, the food in the main dining room was ... Read More
This was our third cruise. Our first two cruises were on Royal Caribbean out of Boston and Miami. Overall, we thoroughly enjoyed this cruise and here are our positive comments: Food – Overall, the food in the main dining room was excellent. We enjoyed most every meal very much. Unlike other cruises we have taken, we also enjoyed the fact that we could eat in the main dining room for breakfast and lunch each day as well. Staff – Every staff member we talked with was very friendly, accommodating and eager to assist us in any way they could. Impressive! Whoever is hiring and training the staff is to be complimented for a job consistently well done! Itinerary, Ports & Shore Excursions - The itinerary only had 3 at sea days out of 14 days and the at sea days were nicely spaced out over the entire time span, which was perfect for us. All of the ports had great options for things to do or shore excursions to take. Security – Security is very high on this ship and greatly appreciated. In most every port, we went through three security checkpoints prior to getting back on the ship. Getting off the ship was usually very quick and easy with no waiting. Library & Card Room – What great spaces for at sea days. These two rooms were very popular with guests who wanted a quiet place to read, or a fairly quiet place to play games with friends or family. Embarkation & Disembarkation – Both very smooth and well organized. Providing an early luggage storage option for passengers arriving too early for embarkation was a very nice offer. We were also very impressed with the high number of taxis who came out to the ship during disembarkation. So, while there was a very long line of passengers awaiting taxis, the line moved very quickly and no one was concerned about catching their flights on time. And, here are our suggestions for improvement (take these with a grain of salt because every cruise ship has areas that can be improved): General Appearance & Cleanliness – Overall, this ship is very attractive and immaculately clean. Group Fitness Classes – Most classes are only offered a couple days per week and always at the same time. For instance, the Pilates classes were only offered two days per week and only at 8:00 am. Since most every shore excursion left at 8:30 am, it was impossible to ever attend these classes if you took shore excursions. Spa – We wanted to make reservations for 50 minute massages for each of the three at sea days. Since the massages cost a whopping $140 for each of us, we only made two reservations. After the first massage turned into a giant product sales pitch and the therapist completely ignored the areas we requested to have worked on, we filed a complaint with Guest Relations and quickly cancelled our second reservation. Onboarding – There were a couple of times when getting back onto the ship took in excess of 1.5 hours. After a long, all-day shore excursion this seemed unreasonable. Shore Excursions – While we enjoyed all of the excursions we took, the restaurant lunch provided during the “Barcelona & Montserrat” all day excursion was way below standard. Drink Package Upgrade - We booked our room with the Classic Drink Package, then tried to educate ourselves about the Premium Drink Package to decide if we wanted to upgrade. Well, we found after much research by us and our travel agent, there is little to no information out there about the Premium Drink Package. It felt like getting this information from Celebrity was kind of “a difficult game”. So, we upgraded “in the blind”. For hard liquor with the Premium Package, it was fine. However, for wine, the Premium Package was not so fine. Very marginal wines (like Celebrity’s own label Chardonnay and Cabernet Sauvignon) were the “top level” wines offered. Read Less
3 Helpful Votes
Sail Date: October 2015
I did my first cruise on the Celebrity Solstice in 2012 round the Mediterranean and it was the most magical experience everything from the beauty of the ship and the cleanliness the way in which we were cared for excellent. Celebrity x ... Read More
I did my first cruise on the Celebrity Solstice in 2012 round the Mediterranean and it was the most magical experience everything from the beauty of the ship and the cleanliness the way in which we were cared for excellent. Celebrity x helped us when our travel agent let us down so we had no hesitation in booking direct felt it would be nice to be back in safe hands. What a mistake initially everything went ok holiday booked what could go wrong. Just about everything, Our initial sailing booklet didn't arrive I checked spam nothing, I phoned up to say how did we get our luggage tags was assured I would be informed when this was in August. By September I was beginning to get nervous however I did eventually get said booklet and was told my luggage tags would be here. I then asked about a connection from the airport to the ship and was told for 19euros this was possible. When I phoned up about it got someone completely different who said it was not possible so I asked what was the port address for the ship and the person I was speaking to had little English spelt out the name which turned out to be wrong. The Barcelona Airport hotel sorted that one out for us. Baggage tags never arrived eventually sent some sticky luggage tags from the complaints department We did not get the email about the virus being on the ship and arrived at the time suggested only to join hundreds of people waiting. I have to say I am all for the methods adopted on health and safety and the company did offer travel back to Barcelona however we had flown in late the night before were tired and decided to stay put. All the passengers were offered a bottle of water and either a packet of crisps or a bar of chocolate very suitable for a diabetic - what was wrong with some tea or coffee and a roll it surely wasn't that difficult. When we did get on a glass of sparkling wine was enjoyable but not the person trying to sell a 3 meal deal. The room was comfortable but a little tired and all the little extra's did eventually appear over the next 8 days. I had trouble with my electrics and when my hot brush decided to overheat and start smoking I let Guest relations know in case the fire alarm went off I was told someone would come up no one did. Two days later my phone charger also decided to give up the ghost, I asked the room attendant twice if someone could look at the sockets as this did not happen on me earlier cruise. We were woken up in the middle of the night by the air conditioning going off the lights wouldn't work and the emergency lighting came on. It was a little concerning. After we left Lisbon we went down to arrange our dinner booking and the smell of diesel was really clawing thankfully I wasn't eating in that part of the ship that evening. The staff we had in the dining room and the co-ordinator were fantastic, as was the staff in the Sky Lounge enjoyed the drink and nibbles. The gastropub was a favourite the girls their very funny and helpful. The café al Bacio served the most delicious iced teas and great coffee these were our ship highlights. The food was very good with quite a selection for every taste. The Canapé's delivered to the room sadly were not a patch on the last time I had to ask for a fork or spoon to be delivered and they certainly were not finger food. The excursions off the ship were on the whole pretty good as was the 3 meals off shore a good mix of places with plenty of time to see them. My overall impression was tired ship, stress in some of the staff in short a real end of season feel to the cruise leaving us very disappointed in comparison to the 2012 experience. Read Less
3 Helpful Votes
Sail Date: October 2015
This was our third cruise and second with Celebrity and we truly enjoyed ourselves. We chose this trip because of the itinerary - Barcelona, Palma De Mallorca, Gilbratar, Malaga, Lisbon and Cadiz (Seville) and it was during the ... Read More
This was our third cruise and second with Celebrity and we truly enjoyed ourselves. We chose this trip because of the itinerary - Barcelona, Palma De Mallorca, Gilbratar, Malaga, Lisbon and Cadiz (Seville) and it was during the Thanksgiving holiday in Canada where the weather was perfect for walking and visiting. Our overall impression of the Celebrity experience is positive - this ship had some of the friendliest crew members we've encountered in a long time. Our Silhouette dinning room crew, Milorad and Izlem, were top-notch. They were extremely attentive and fulfilled every request in a timely manner. They set the tone each day with a wide smile and friendly greeting. The decor is sleek and minimalist with white curtains hanging in the shopping area. Modern art photos hung on stairway walls throughout the ship. The atrium was impressive but featured a huge multi-colored vase with a tree that shifted in the "wind." The public restrooms were modern and featured cloth and paper towels. We really enjoyed the foods in the ship despite lack of some Asian foods on board, we appreciated more if we could have more Chinese and Vietnamese foods. We knew that there was a good Vietnamese cook on board. We bough all excursion on board and really appreciated all tours. However we appreciated most were Malaga, Cadiz and Gilbratar tours. One thing that really stands out the Celebrity Equinox ship was the help desk service attentional care. They kindly answered all our concerns. Thank very much Two Nguyen's families in Canada Read Less
Sail Date: April 2015
The ship and its staterooms are in a great need of service. Our staterooms TV volume did not work. A cabin light blinked on and off all night the first night. Towels provided first night were threadbare. Vanity drawers in bath were stained ... Read More
The ship and its staterooms are in a great need of service. Our staterooms TV volume did not work. A cabin light blinked on and off all night the first night. Towels provided first night were threadbare. Vanity drawers in bath were stained and marred. Furniture was chipped and not repaired throughout cabin. House keeping took care of all issues within 24 hours. Food and staff were impeccable. Tours were not good. They were not controlled by cruise line and you got what you got. There was no way to change out. Our tour guide did not give us a map of the area, nor did she give us the name of the street where we got off. The restaurant name was not given to us either. The average age of the group was probably 70. And our young tour guide started us off as though we were 20. She walked us (without a stop) for 25 minutes to get to a restaurant that she did not tell us the name of. She walked so fast that we lost her and had to buy lunch on our own. We found them when we went to the Cathedral but had to pay our own way in since the group was already inside. They then took off at a fast clip and told us to wait in a certain square until they returned from the gardens. We waited for 2 1/2 hrs. When they didn't return, We tried to find the place where they left us off. Our bus was not there but two other buses from Celebrity were there. We had to sneak on one. At the next stop, that bus guide told us we had to get off the bus. We said all we wanted to do was get back to the ship. She said it was not their problem and told us to get off. She was sure our bus was coming. We got off and found our buss 1 block away. When we got on our tour guide would not look at us. The ever gracious Cruise line gave us a 30% credit for our excursion so we ended up with a $200.00 bus ride to Seville. We have cruised for30 years. Princess has been our line of choice but we have gone on Carnival, NCL, RCL and Costa. It is a shame when you move up to what you thought was the next level of service only to be disappointed. I will stick to Princes and forgo all the Luxury experience from Celebrity. Read Less
Sail Date: October 2014
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are ... Read More
Our first time with Celebrity so we paid extra for a Celebrity Suite deck 9. Have sailed on many other lines. Our trip was Harwich (north of London) and back via LeHavre,LaRochelle.Bilbao (Spain),Vigo,Porto (Portugal). Celebrity are leaving out Harwich next year but we found the train station next the pier perfect for us after a night in London.Reception was fine however we disliked the suite and our "butler" the moment we met. The suite 9098, appeared poorly designed and unchanged since launch 10+ years ago. Only the carpet had been changed. The ghastly original art was now fading, the extensive wood paneling needed a good wipe down, the long couch just looked cheap and old.The balcony is long but narrow with hinged not sliding door. No room for a leg rest on the three chairs, but good views along the starboard side.The bedroom and bathroom were cramped. The bath was old and marked, a jet nozzle ring fell off in the bath and the shower was in the corner over the bath.There were no safety handles and a high step in and out the bath onto a small area of floor. Wardrobe storage was very good, but the drawer doors opened and closed if the ship rocked along with the walk in doors. We suffered from lunch time noise from the deck above, the burger bar. No water was provided for free in the suite, we had the top Premium drinks package and so picked up bottles and carried them back.Fruit and flowers were good enough, the afternoon cookies dire. Twice we were left the scariest towel "sculptures" one actually hooked up to a ceiling light. Cleaning was not great our basins never actually shiny nor our balcony swept. We saw very little of our stewards but at least we were left in peace. The main perk we were given was use of Michael's Club and a very peaceful space it was, all drinks there on the house and some canapes but not nuts! The ship other than our cabin was very smart and all staff friendly and efficient. We enjoyed shows and swimming but not the Persian Garden which is old and strange and the staff welcome very poor. We liked the Captain and enjoyed a bridge visit. Tours were mostly OK but having to climb onto the stage to collect coach tickets was a poor idea. Now the major problem on Infinity, the food. The MDR is attractive and staff were good as in the speciality restaurants and bars. We simply found the food cheap, sometimes poorly cooked (soups) and and after 12 days of eating can remember no outstanding food. There is a new Irish Head Chef, and next year suite payers are to have a new restaurant....but this month food all over the ship was poor. The stand out items of the day were the scrambled eggs, fresh orange juice (charge), and MDR bread basket. The crepe place (charge) should be closed and reinvented. The buffet breakfast and lunch should be redisigned as crowds are out of control and the glass display front prevent you reaching the poor food. It was not well presented or staffed. Room service offerings poor. Speciality coffees were fun but due to the milk used (UHT or whatever) had that strange everlastng milk taste. The Afogato was a joy though. Cakes vile.( I took photographs to back up most of what I have written.) Celebrity are thought to be GLBT friendly yet meetings were listed on the first day only for the small and crowded Martini bar so no one met up as far as we could see, very poor result. This was the first cruise I have put on very little weight, nor a life jacket during drill practice. Not good enough food or suite Celebrity, on a very decent ship.   Read Less
1 Helpful Vote
Sail Date: October 2014
My husband and I have traveled on our own in Europe since 1976. Now that we are retired we usually combine travel on our own with Celebrity cruises. The last cruise was Celebrity Equinox Oct/Nov 2014 from Barcellona to Ft Lauderdale. We ... Read More
My husband and I have traveled on our own in Europe since 1976. Now that we are retired we usually combine travel on our own with Celebrity cruises. The last cruise was Celebrity Equinox Oct/Nov 2014 from Barcellona to Ft Lauderdale. We spent two weeks in Spain before the cruise. Madrid, Seville and Barcellona. We had a wonderful time and found the people so helpful and proud of their country. They encouraged my Spanish and believe me my Spanish is very limited. The Equinox was top drawer with the best food we have had on Celebrity. The glass blowing shows are the best entertainment for me. My husband likes the ping pong, golf,and Bocci. I love the gym and spin classes. We were in port five times. Mallorca, Valencia, Malaga, Lanzarote and Tenerife. We got to see a lot of Spain and to top it off the weather was warm and sunny almost every day. Read Less
Sail Date: September 2014
This was our 9th cruise and second with Celebrity (previously on the Eclipse) and I have to say we thoroughly enjoyed the whole experience. Having read some of the reviews we were ready for it to be "mediocre" but it proved to be ... Read More
This was our 9th cruise and second with Celebrity (previously on the Eclipse) and I have to say we thoroughly enjoyed the whole experience. Having read some of the reviews we were ready for it to be "mediocre" but it proved to be anything but. Embarkation at Harwich was very fast and the stateroom was ready when we boarded at 1 o'clock. The stateroom was very clean with plenty of wardrobe space. The bathroom was spotless with an unexpected "roomy" shower. The shows put on by the "stars of infinity" were of West End calibre and these were mixed with other entertaining acts of differing styles. The cruise Director Alejandro was excellent - the best one we have come across. He was likeable, had a great sense of humour and worked very hard with his team to bring about an enjoyable atmosphere. The house keeping crew worked tirelessly to make sure the ship was spotless despite its advancing years. The captain and his staff were also very visible and joined in a few of the activities / Q&A's which was good to see. With an exception of a delay on the first evening dinner in the Trellis Restaurant was always of a good standard. The food was hot and well presented with a varied menu. The Ocean View cafe was busy at times but never so bad that you couldn't get a seat and with a varied selection of dishes. The fact that the majority ports of call were overnight (Le Harve, La Rochelle & Bilbao) meant you felt relaxed and less rushed. The shuttle buses were all free which was unexpected but very welcomed. To top it off the skies were blue and the seas were calm. We couldn't really complain about anything and can't wait to sail on Celebrity again. All in all it was good value for money. Read Less
2 Helpful Votes
Sail Date: April 2013
We have done about 15 cruises from Florida to Bahamas and Caribbean/Mexico. We wanted to try something different and since we are now retired we had the time to do this. Overall we were very happy with the experience and Celebrity. Their ... Read More
We have done about 15 cruises from Florida to Bahamas and Caribbean/Mexico. We wanted to try something different and since we are now retired we had the time to do this. Overall we were very happy with the experience and Celebrity. Their call center was very helpful with our reservations and got us a good airfare for our return to Florida. We found the ship, Equinox, to be very well cared for and clean. Since this was a 15 day transatlantic crossing there would be plenty of time to spend on the ship. There was a lot of comfortable seating throughout the ship. When we cruise we only eat dinner in the specialty restaurants and the food and staff at Murano were wonderful. We also enjoyed Silk Harvest. We ate lunch twice in the dining room and the service was poor. Trying to get a drink refill was nearly impossible. Anything that was requested seemed to take a long time and multiple request. Food was ok. We ate at the buffet for lunch three times and found the selections and food quality and preparation unsatisfactory and not as good as we have had on Royal Caribbean or Disney. Bistro Cafe was a good alternative for lunch and breakfast, delicious crepes. We seldom saw the ship's officers but the crew were helpful in all facets of the ship. I would say that many of the staff had strong accents and their English was difficult for us to understand. They did not have a "big" production in the theatre and we would have liked that. We brought our tablets and had lots to read many comfortable places to sit. Good food and service in the specialty restaurants, nice bed and bedding for a restful evening. Read Less
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