1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Cruises Cruise Reviews
Sail Date: March 2015
From the moment we boarded we knew there would be trouble, spring breakers running around drinking in the pools and causing disturbances all around. We went to our Aqua Class cabin and it was not clean at all, stains on the couch, dirt on ... Read More
From the moment we boarded we knew there would be trouble, spring breakers running around drinking in the pools and causing disturbances all around. We went to our Aqua Class cabin and it was not clean at all, stains on the couch, dirt on the floor, a musty odor and the balcony was not cleaned from the previous guests. We called guest services asked for the supervisor because we wanted to get off and schedule a future cruise without the ambiance of a college dorm full of dropouts. We stated the ship was dirty, kids are running thru the halls banging on the walls and doors and all we want is a credit for a future cruise so we do not have to put up with this for 5 nights. We were assured there would be no problems, the crew was specially trained to handle this situation and security would not have a problem. We again said that is fine but we would like a credit for a future cruise because this was not our idea of a relaxing week at sea and not a preferable use of our vacation time. She said we could leave but there would be no credit. In hindsight I should have said I was feeling like I had the flu and left and fought with the insurance because this cruise was a nightmare and a pattern of lip service and inaction began that day. After we decided to stay, we asked to have the room cleaned because we did not want a dirty room. We went for a walk on deck 11, could not believe the antics at the pool and how the bars just kept serving the drunk and unruly dropouts. We went back to the room after they assured us again everything was under control and the room was clean and started unpacking. I went by the desk and found toe nails on the rug, I called and asked again if we could leave and get a credit but the employee of the year said no but they would clean again. Went for another walk came back and the toe nails I pointed out to the steward were gone, however, there were more under the desk which would have required him to move the chair to see which he obviously did not do. Yes,disgusting. That night dinner at Blu was very good but it went downhill from there everyday afterwards. The ribeye was just terrible and the waiters knew it. The day at sea, Monday was a total disaster, the crew members in the spa never checked for Aqua class cards to get into the Persian garden and as a result the dropouts were in there as well. While I am on that subject, don't believe the hype about solticizing the constellation, sorry, this was a lame attempt to renovate a basement on Long Island and it was just a small cramped dark dank space. There are no tile lounges only a bench that you cannot get comfortable on and a strange tower in the middle that served no purpose. The Aqua spa cafe was terrible, I am not sure what it was supposed to be but it didn't work had strange hours and the smoothies were disgusting. The pool was a sea of delinquents, security was permitting bottles in the pools and hot tubs and adults were driven from the area by the loud music and absolute lack of security. There was nowhere for adults to go and it was a total nightmare. The bar tenders never cut them off even when they were visibly drunk and disorderly. We complained to the employee of the year again and were told she didn't think it was that bad, when we asked her if she was on the pool deck she said no, she did not go there herself, amazing really to tell us it was not bad and she never left her office. More lip service and inaction. At one point on deck 11we could not walk the track due to all the drunks blocking the track and we looked down at the pool, there were 30 kids in one hot tub and at least 30 beer bottles lining the tub while security did nothing. The room was never really clean and we found the ship to be shabby in need of a few weeks out of service just to clean the ship. The furniture in all the common spaces looked nice until you look close, all shabby and in need of replacement. Needless to say, celebrity is not what it was years ago. The new CEO should be fired for incompetence to let the celebrity name be attached to such a shabby ship, inept employee of the year and really forgettable food. This cruise is on the heels of a cruise on the Reflection in December of 2014 which was not much better without the delinquents. No more celebrity for me. We sent a letter to customer service, called to complain and not a word. We met Captain Nicholas who was very friendly and listened to our complaints. He was a personable man and was one of the only crew who was friendly. Most of the officers did not acknowledge guests when passing on the decks and looked sloppy. I am comparing it to the Norwegian Getaway which we were on in September 2014 where every crew member was as sharp as a tac to the point it stood out. What happened to Celebrity? I read some people call this ship Connie, I call it a loser, don't waste your time or money booking this ship. Oh yeah, the adult pool had a slime floating on it for 3 days, we would not go in. Read Less
Sail Date: January 2015
If you've never sailed the Celebrity Solstice class, we suggest you do so. Our favourite is the Reflection. Launched in just 2012, the ship is a dream boat. There are SOOO many things to do and see on the ship that our ports are not ... Read More
If you've never sailed the Celebrity Solstice class, we suggest you do so. Our favourite is the Reflection. Launched in just 2012, the ship is a dream boat. There are SOOO many things to do and see on the ship that our ports are not the driver of our choice. Next January 2016 will be our third cruise on the same ship, same itinerary, why you ask? Because it's so delightful! We cruise Aquaclass so I visit the Persian Gardens daily, and breakfast and dinners in BLU are worth the upgrade. Our fav dining is at QSINE and its so much fun with a group (try the LavaCrab). Join up for a beverage package, and we upgrade to premium so no sticker shock when checking out. I had 3 massages this last cruise and can't say enough about the skilled staff at the Spa. My hubby likes to play poker, so he has fun at the tables, and throw in a few slots too. I like the activities, and there is so much to do it's hard to choose. Night club is good, Sunset Bar entertainment was great. The food at the Buffett and MDR was fabulous. All in all, the Reflection has something for everyone. Can't wait til Jan 2016! Read Less
3 Helpful Votes
Sail Date: September 2014
This was our 6th cruise and what a difference finding the right cruise line makes. Our previous cruises were 1 Carnival (never again), 3 Royal Caribbean (previous favorite) and 1 NCL (never again). We were looking for an itinerary that ... Read More
This was our 6th cruise and what a difference finding the right cruise line makes. Our previous cruises were 1 Carnival (never again), 3 Royal Caribbean (previous favorite) and 1 NCL (never again). We were looking for an itinerary that marked some destinations off our bucket list, did not cater to children (love them, but wanted a break), an outstanding ship and service as well as fellow cruisers who are able to behave like adults (see Carnival cruise). This trip exceeded all of our expectations on those points. Destinations: All tours we booked were offline. In addition to all that implies (smaller groups, flexibility, personal attention), we wound up having a core group that we toured with. Thank you Cruise Critic and thanks to our companions! What a difference that made to feel like we were traveling with friends! The destinations were all good. Our thinking was we may never pass this way again, so we felt lucky to experience each one, even if we may not want to pass that way again. If we were going to pick favorites, we especially enjoyed Santorini and Naples, specifically Positano. I was surprised at how much I enjoyed Ephesus and the Terrace Houses. We did not have enough time at Pompeii. If that is your interest, then that would take all day, at minimum, to see it all. Would recommend you get a guide at Pompeii as the little recorded gizmos require some divine intervention to operate. Note that this itinerary is very walk intensive. The Acropolis and Pompeii require quite an uphill hike for those of us no longer in peak condition (as if I ever was!). Even Positano was a huff and puff stroll. Lots of opportunity to stop and pretend you are fascinated by shops to catch your wind. Ship: Our last cruise was on the Norwegian Epic. That ship felt like a floating tomb to me. Very dark and closed in. Was so happy to find that the Reflection was light and bright. It was very clean and, to a person, the crew was always smiling and greeted you. Because our ports were quite strenuous, we didn't really explore the ship like we would ordinarily. Frankly, we were tired! Would have like to have had a few more sea days to really enjoy the ship. Service: We had an Aqua Suite which meant we had a butler. His name is Samuel Rodney. He did a fantastic job for us. I'm never really sure what all that is supposed to entail, but we never wanted for anything. He got my card key replaced so I didn't have to go to Guest Relations and helped my husband find his belt even after we had given up the search. Service on the rest of the ship was just fine, no complaints. Dining: While we had access to Blu, we weren't crazy about the menu. TIP: unless you want something to laugh about for the rest of the trip, avoid the lettuce water and yogurt soup. It is as nasty as it sounds. Service was outstanding. That was ok though because there were plenty of other places to eat. We tried Murano and Lawn Club Grill. Would do the Grill again, but would probably choose a different Specialty restaurant next time. Entertainment: we went to one show early on and didn't stay for the whole thing. It wasn't actually bad, but we were so tired that sleep became a bigger priority. We did appreciate that there were only two smoking areas. That made the casino, for example, a nice place to lose your money. Felt like Sky Lounge was under utilized except the one night the 'professional hockey player' (no idea if that was true, but his buddy kept announcing it loudly) and his friends showed up and took over the dance floor and band instruments since no one else was there. And that show wasn't even included in the price of the cruise! Haha. Kinda felt sorry for them because we heard the median age of traveler on the ship was 71. I guess there really wasn't a good place for them to go with all that youthful exuberance. Spa: we were Aqua Suite, but because we were so port intensive and basically exhausted, we really didn't get the bang for the buck on this. Lesson learned, but the cabin was awesome. We've been back almost a week now and we decided that if we could do it all over again, we would in a heartbeat. We are counting the days until our next cruise with Celebrity!   Read Less
Sail Date: August 2014
We booked the 8/30/2014 cruise to the Fjords of Norway, and arrived in London a few days early. We had a pleasant stay at the Ampersand Hotel in South Kensington. We arranged for an International Friends bus to get us to Southampton, ... Read More
We booked the 8/30/2014 cruise to the Fjords of Norway, and arrived in London a few days early. We had a pleasant stay at the Ampersand Hotel in South Kensington. We arranged for an International Friends bus to get us to Southampton, stopping in Stonehenge. Stonehenge was a bit crowded. There’s a path and short fence circling Stonehenge. We can’t go into the stones, only around them. And so we did. Arriving in Southampton, there was some confusion on which line to join…An officious, squinting lady studied our ticket for a long minute, then resolutely pointed us the wrong way. We corrected that, going under some ropes to the proper line, and then through security, registered quickly and boarded without incident Celebrity provided a complimentary bottle of sparkling wine provided in the cabin, nestled in an ice bucket. The bottle was wet and slippery and, when the cork popped prematurely, the bottle escaped my grip, and there was champagne everywhere. We flung towels out and, to add to the sense of mayhem, the doorbell rang. As luck would have it, it’s the blond assistant manager of room attendants. I lauded her timely arrival, and pointed out the mess we had just made. She beckoned the room attendant who undid the damage I had done. After our first dinner, we stopped in the ship’s theater. A Chinese magician was doing Magic 101 rope-cutting tricks, seen a thousand times before. While he had reasonable English skills, he had no stage charisma. That was the last show we attended. During the cruise, we made ample use of the Aqua Spa, as documented by Celebrity’s accountants in our final room statement. Service in the spa was good, with a bit less hard sell on the goos and ointments than we experienced on an earlier cruise. At times, they can seem like snake-oil peddlers. Breakfasts and lunches in Deck 14’s the Oceanview café on 14 can be an ordeal. Time it wrong, especially on sea days, and you’re coping with the entire ship’s contingent of passengers scavenging for food. You should check out alternate available venues for breakfast and lunch (e.g, the MDR, the Aqua Café in the solarium and, of course, the Mast Grill.) On our cruise, one of the ship’s at-sea diversions was a lecture in the theater about the WWII invasion of Norway. The lecture started at 13:00. We arrived twenty minutes late, and people were already leaving. Once in the theater, we understood why. The lecturer had lost his PowerPoint slides, mid-presentation, and was slowly searching through his laptop’s directories, trying to fine the right .ppt file. We watched him struggle quietly for about five minutes, and left. I sensed a brewing rebellion in the remaining crowd. Later, on the ship’s TV, we caught up with some if the ship’s recorded lectures on Norway. These on-board performances were head-and-shoulders above the PowerPoint hell that 1941 invasion of Norway was. We learned about glaciation and the formation of the fjords. There was a new drill for the Captain’s Club happy hour. On the Equinox last year, it was held in a cordoned-off area of the Sky Lounge on 14. On this cruise, the Eclipse did it differently. Captain’s Club Elite members could swill their drinks at any of a number of bars on board. To support that, they provided sheets of drink coupons. We were allocated three drinks per person per day. This was reasonable, but the coupons added a cheesy note. Meals in the MDR were good. The Tuscan Grill and Murano were head and shoulders better. The ship’s first stop was in Bergen, where we quickly espied a TGI Fridays, Burger King, Subway, Starbucks and so on. (Why do we even travel?). After that, Flåm, a tiny town surrounded by mountains at the end of a fjord. With only 300 or so inhabitants in Flåm, the Eclipse’s passenger population was tenfold larger. Had we been organized, we could have taken over the town before the Norwegians knew what was happening. Instead, everyone was either sleeping in, noshing on breakfast, or preparing for their organized excursions into greater Flåm. There was no unity of purpose. In Flåm, up on a hill, there was a farmer on the hill who had posted a large sign “No Cruise Ships.”…one of the disgruntled 300. While in the fjords, we would often discover there was no internet. In fact, there was no satellite TV, as well. The towering mountains deprived the ship of a bead on the southern sky for its satellite signal. In spite of this hardship, we continued to project an outward sense of calm. The next stop, the cruise’s northernmost port, was Geiranger. As the ship approached the port, the boat slowed and executed a tight 180° turn, aligning with two big docking buoys, fore and aft. I was impressed. On the shore, nearby, was the floating walkway that replaced the need for tenders. It worked well. Geiranger is larger than Flåm, populated with more shops and restaurants, a hotel, houses, farms, and an RV campground. Like Flåm, it’s completely surrounded by mountains. Midday is the time to hit it, since the mountain sunrise came about 10:00 a.m., and the mountain sunset was probably around 14:30. Alesund followed Geiranger and, after that, Stavanger. Both Alesund and Stavanger are proper cities, with ample opportunity for walking and exploring. (We’re not keen on organized excursions.) At some point during the cruise, we had gotten a call From Fabian, inviting us to check out the exclusive Michael’s Club on deck 5. So, one day, at 17:00, we did. We walked in and sat down. It was so exclusive that no one was there. No passengers. No wait staff. A minute passed, and another couple wandered in, beckoned, as we were, by a phone call from Fabian. The couple accurately assessed that drinks weren’t flowing, backed out of the place quickly. After a couple of beats, we followed. During the cruise, my wife had one bout of gastrointestinal discomfort. The ship’s nurse was professional and helpful. Lacking any abdominal cramps, the nurse doubted that my wife had norovirus, so euthanasia was ruled out. She got a shot, some medications, and a day of quarantine. That afforded us the opportunity to try out the Eclipse’s room service. We over-ordered food. A bit later, Alex, our suite butler, staggered in carrying a tray that was stacked improbably high with covered dishes. The food was good. We ate on our balcony, where it was warm and sunny, facing the setting sun. As we ate, the ship pulled out of port. Seagulls were dodging and weaving alongside, putting on an aerial show. We learned this wasn’t a spontaneous show of avian affection. Someone on a balcony forward of us was putting food on the railing, attracting the gulls. Disembarkation in Southampton was a breeze. We had been told to muster in the Tuscan Grill at 7:30 to await our turn. We had luggage tags #10. When we got there a few minutes early, Bruce, the terrific concierge from the Sky Lounge was there, directing traffic. He reported that luggage numbers 1-15 had already been called and, undoing our leg chains, advised that we were free to disembark. . A flash of our key cards, and we were fleeing down ramps that zig-zagged down to street level. There was already a sea of luggage there, awaiting their travelers. In short order, we found our bags and our transfer bus and were off to Heathrow. It was Sunday, with light traffic. We arrived at Heathrow Terminal 4 early, at 9:05 a.m.   Read Less
Sail Date: July 2014
DH and I went out of Cape Liberty on 7/6/14 on the Summit. Embarkation was the easiest ever. We drove down on Sunday morning, parked the car and were on the boat by 11am. Once on the ship we were escorted to BLU for a nice brunch. As ... Read More
DH and I went out of Cape Liberty on 7/6/14 on the Summit. Embarkation was the easiest ever. We drove down on Sunday morning, parked the car and were on the boat by 11am. Once on the ship we were escorted to BLU for a nice brunch. As always the food did not disappoint. This was the case during the entire cruise. We were in an Aqua Class cabin on Deck 9. Our Cabin Steward, Michael was the best. He was available and helped when asked. Our cabin was kept very clean throughout the cruise. We did not use room service at all during this cruise. The ship is small compared to some of the other ships we have been on but it was a very intimate setting and easy to get around. No lines at the elevators. All the staff that we met during the week went above and beyond to say "hello", "how are you today" , and "have a nice day". My mantra is everyone you come across appreciates a "hello" said with a smile. Ken Mills was the Cruise Director on this sailing. We did not see him much around the ship but we spent our days by the pool in the Solarium. He seemed to enjoy his job and the shows were very well done. The weather the entire week was fabulous. The Captain remarked at one point that if it was any better it " would be illegal". He had a great sense of humor. Bermuda is a beautiful place and the beaches were amazing. The first day we took the ferry to St. George's and got on " The Fun Bus" with Reggie, the tour operator who took us out to Clearwater Beach. It was 10.00 dollars round trip and so worth it. There were only four people on the beach. There was also a place there to get food and drinks run by Marlin who was great to talk to. I would highly recommend this over Horseshoe Bay where their were about 3000 people. The next day we took the bus out to Daniel's Head Beach to do a paddle board tour that I booked with Larry, from SurfSup. This was so much fun. The beach was small but the area was beautiful. We saw sea turtles and rays. There was also a great place to get drinks and lunch there as well called SUDS. Dayle runs this and he is a chef. Food was amazing as was the Swizzle drink. We also did the obligatory trip to Front Street in Hamilton and walked around and did some shopping at the Harbor Nights Festival. They had many local arts and crafts which were reasonably priced. We had great weather the entire three days. We ate at BLU every night and the food and service was over the top. Such a relaxing atmosphere. All of the waitstaff, Andres, Rambo, Alex, Jon, Collins, Edguardo, Juan, Albert, Luis and others who I have missed were amazing. The Maître D whose name I have forgotten was always available as well and assisted his waitstaff which I liked. In the afternoons we would sit and read in Cafe Bacio with a cup of tea and a pastry. I think I tried most of them during the week. We did use the gym which was packed on sea days but if you went in the afternoon it was not crowded. Disembarkation was also the easiest ever. We walked off the ship at 8:00 am went through customs and where in the car by 8:30 am. This was a great cruise and one we would do again in a heartbeat. Celebrity you WOWED us again.   Read Less
Sail Date: May 2014
Our first Celebrity cruise was absolutely incredible. We made lots of new friends on the cruise both guest and crew and had an incredible fourth trip to Alaska. We're also already booked on another cruise that we took care of onboard. ... Read More
Our first Celebrity cruise was absolutely incredible. We made lots of new friends on the cruise both guest and crew and had an incredible fourth trip to Alaska. We're also already booked on another cruise that we took care of onboard. Hawaii to Vancouver on Millennium 4/15/16 with our new friends Aaron and Edmond. Dining for us was primarily in blu although we did have a dinner in Tuscan and a lunch in Murano. Service was great and the food in nearly every instance was phenomenal. For drinks we tended to stay in the Martini and Molecular bars. Sergei and Adrian in the molecular bar became really good friends over the course of the cruise and they have our contact info to show them around Seattle at some point in the coming weeks. Also won a bit in the casino one night and got a new watch. The excursions we took were great. Weather in Skagway was incredible. Juneau and Ketchikan not so much. Icy Strait was alright but the carving house in Hoonah was definitely the highlight there. The room was great as was the housekeeping staff. Menino always took care of anything we needed without us even needing to ask. Guest Relations took care of a couple gift order questions quickly and efficiently. The spa staff was great as both I and Nick got manicures one night. Only saw a show one night. Solstice the show was fantastic. The broadway reviews etc didn't interest us but Solstice was great. Awesome Cirque Du Soleil feel to it. Bummer about Tracy Arm but that can happen this early in the season and Endicott Arm was a nice last second addition. Not sure what happened with the advertised inside passage cruising but usually going from Seattle we were more used to the open ocean through that stretch Anything I would gripe about? Service was a little slow a couple times in Blu. Nothing too bad but noticeable compared to some other nights that ran like clockwork. The buffet being nearly shut down entirely by 2pm seemed too early. 3pm seems a better time to allow more people a chance. The only big thing I have though was on Juneau afternoon we were in the hot tub and the one we were in was warm but didn't have working jets. We stayed in there around 20 minutes until another had everyone leave and we moved to it for 20-30 minutes. Kinda cool whole being rained on. As no food or other issues lining up had mutual issues for anyone else and it was gone as fast as it started I can only assume what happened within an hour of getting back to the room was a result of over chlorination - Likely due to the fact it was not bubbling and steaming out of the first one due to the broken jets. Everyone else was fine but I got very sick and rather projectile for about 20 minutes back in the room. No other symptoms. Totally done after that. Felt fine again. Everyone else unaffected and anything I ate at least one other person had. I know what to do if it were noro and it most certainly was not. I have shown signs of reactions to strong levels of bleach once before and think this was along the same lines. Next time maybe they ought to just shut off and empty the broken one. I don't blame Celebrity for this as I should have been a little more "in the moment" about it myself as well. Other than that though I would have to say this was a near perfect cruise and Nick (DH) and I can't wait to get onboard another Celebrity ship. We are now HOOKED with the experience they provide! Read Less
Sail Date: May 2014
This is my third cruise on Celebrity and always felt that I could recommend this line. Now I am not that sure.  It was a pleasant cruise but we did have problems, some minor some not. The Good. The Captain and other officers. Very funny ... Read More
This is my third cruise on Celebrity and always felt that I could recommend this line. Now I am not that sure.  It was a pleasant cruise but we did have problems, some minor some not. The Good. The Captain and other officers. Very funny and friendly. The Stewards and other staff. Very good, took care of issues quickly and polite. The not so good The food really varied. We had room service breakfast everyday. Always earlier than requested and always missing something on the tray. Except for the next to the last day- early but perfect. Buffet for lunch. I liked the little dishes. The food was the right temperature though they did mess up the descriptions from time to time. They need to bus the tables more frequently. Main dinning room food was okay. Some things great some poor.The last time I was on Celebrity I though almost everything was great. Normandie was very good. The bad Toilet in room needed to be fixed twice. I also found two public toilets broken. Sheets on bed were dirty and worn. We called house keeping when we found a yellow stain on the bedding. When they came to put new bedding down they found another stain. Eventually we got clean bedding. Overall I have to say that when there were problems they were resolved. they just should have not happened in the first place. There were some other minor issues that I would normally overlook but they just added up to a less than special cruise we expected and had before. I was trying to talk my girlfriend into going on her first cruise next year. I don't think I would recommend Celebrity based on this experience. Read Less
1 Helpful Vote
Sail Date: March 2014
Immediate gratification.  I had previously experienced three other cruises (a new Princess ship in 1992, Carnival in 1992, and Royal Caribbean in 2007...the Royal Caribbean being my favorite) and was excited but honestly a little jaded ... Read More
Immediate gratification.  I had previously experienced three other cruises (a new Princess ship in 1992, Carnival in 1992, and Royal Caribbean in 2007...the Royal Caribbean being my favorite) and was excited but honestly a little jaded about this trip. I was not a newbie, not easily impressed. Wrong. The Celebrity Reflection blew every expectation I had about cruising out of the water. You need to also know that I live in a world of luxury: Beverly Hills. I have been in the finest establishments with impeccable service and lifestyle, and unbelievable un-real beauty. regularly attend five-star events and go to the best shows, with world-class shopping right in my backyard. This cruise experience was above par in every aspect mentioned above. We never felt crowded...always found a seat where we wanted to sit at any show...and let me tell you the production and talent of every show was outstanding. We never lacked for company...met some of the nicest people in the world; talked to everyone. New friends! We never missed a meal...scrumptious servings at every seating (and never got around to the Specialty Restaurants for dinner; didn't feel the need!) We never had to ask twice...every want was filled in an enthusiastic, friendly way. Made us feel like family. We always had a fantastic time, notable for: THE SPA with the heated tile loungers in the Persian Garden (actually fell asleep there) and the spa services DID NOT over-sell product during treatments (I actually got to relax!) THE SOLARIUM with a perfect temperature pool and two jacuzzis not overcrowded any time! THE ART STUDIO where I got to paint to my pleasure (favorite activity onboard, trumping trivia!) THE ENSEMBLE LOUNGE where the waitress was a delight and the music was again perfect THE LIBRARY where my love wanted to just relax but I kept dragging him away THE CELEBRITY THEATER where we enjoyed movies, Apple classes, Bingo, COMEDY(!) and more OUR CRUISE DIRECTOR IAN who we wanted to take home with us (you too Micky) OUR CRUISE STAFF (oh James Taylor you are so sweet)...I call shenanigans! We didn't even need to get off at the ports which were fun (although we loved the excursion to St. John,) found the shopping on the islands ridiculous (no charm, just shoved diamonds & tacky trinkets in our faces) but the beauty of the beaches was shore-worthy. Happiest on the Reflection. Sea days were by effortlessly, with loads of fun things to do, people to enjoy, and again, great food. That the James Beard people oversee the menus just made it that much more impressive. As for our accommodations, we booked an Interior Cabin (as my love tends to get queasy when he sees the motion of the ocean...no window for us.) We booked our vacation via Costco Travel; inadvertently booked a handicap stateroom. Warned later by the line that if someone who needed those facilities made a reservation, we would be moved to a like-level room, we were fortunate that our room stayed in our booking. WOW~245 square feet of luxury; a gi-normous room with ample walking area, and the bathroom, oh the bathroom, tremendous! The oversized shower had a fold down seat inside; great bath products are always appreciated! FYI, the room itself was far larger than what we have in our Beverly Hills apartment. The most comfortable of beds (though pushed together to make a king, we did not notice any cavern between the mattresses!) and the bedding itself was very luxurious; soft. Our steward was on top of things instantly. We would leave the room for a couple of minutes sometimes, and as if a genie had appeared, when we would return everything would be spiffy. Great flat screen TV as well; we didn't even realize that there were actual channels available until our fourth night. So impressive! There is usually at least one bad thing about any experience; the only lackluster annoyance was the opening comedian for the Sin City Comedy Show. Painfully unfunny...and the burlesque aspect was completely out of place, not well done, and bothersome (all of our fellow passengers who we discussed the show with felt the same way; here-say, yes, but true.) LOVED our experience, we are now completely captivated by Celebrity and plan to cruise again. Read Less
1 Helpful Vote
Sail Date: March 2014
Over the last four years my wife has gotten me into cursing and now I'm hooked. To date, we have sailed on the following liners: Crown Princess, HAL Oosterdam, Norwegian Epic, Carnival Magic & Royal Caribbean Allure of the Seas. ... Read More
Over the last four years my wife has gotten me into cursing and now I'm hooked. To date, we have sailed on the following liners: Crown Princess, HAL Oosterdam, Norwegian Epic, Carnival Magic & Royal Caribbean Allure of the Seas. Our goal was to sail all the major lines prior to choosing a particular company. Once we made the decision which cruise company best served our needs we would then enrolled into cruise rewards program to earn elite status points. We chose Celebrity because of the high culinary and service marks. The Good: The embarkation process was smooth and efficient. We were directed into a line for elite members, and on board within about 10 minutes of arriving the terminal. The ship is stunning, well maintained and kept in perfect condition. The catering on board ranged from good to excellent. Starting with the Oceanview cafe (buffet-style dining), we would rate it 3 1/2 stars because the overall slections of foods was limited at times. BTW.. calling what they serve as Sushi is a disgrace to the cuisine. The Opus dining room experience was good with a reasonably extensive menu and well-prepared dishes. Service was good. We found Blu to be a great option for Aqua Class guests to avoid the lines at the breakfast buffet during port days. Of the specialty dining rooms, we ate at Qsine and Murano. We thoroughly enjoyed Qsine with its innovative cuisine. Some of the dishes were superb and the service outstanding. The Murano restaurant was absolutely amazing, a 5 star plus experience. They cooked several of the dishes right at the table, the servers were attentive and personable. It is worth the extra $45.00 p/p. We discovered the Bistro on the last day and had the best $5 meal ever. My crepe was delicious! I love the fact that Celebrity doesn't broadcast PA announcements every 5 minutes like some of their competitors. Yes, you all have Bingo on your ships.. Great! You heard the captains daily update at 10:00AM and that's about it. Perfect! The Bad: Avoid the Canyon Ranch Spa. We chose to pay top dollar for the Aqua Class Suite accommodation because it included complimentary access to the Persian Garden and Relaxation Room. The week of our cruise Celebrity announced a partnership with the Canyon Ranch Spa to transition services to Canyon Spa. Therefore, the spa was CLOSED for the first two sea days because of this transition. Nothing like paying for an amenity that you're not receiving. The spa did have a table down at guest services to book spa services. My wife booked a 9:00am appointment for a pedicure on day #3. She proceeded to the spa at 9:00 and ended up waiting 90 mins!! During her pedicure the staff member only applied (1) top coat of polish and my wife asked if she could apply two.. answer No. At the end of the service the staff crew up charged my sift an additional $70.00 for a service she did not even order. The total price for the 20 minute pedicure was $80.00 and the coat of polish didn't even last 24 hours. The next day whiling checking into the spa my wife asked the front desk attendant if they could go ahead and just remove the remaining polish and she would just repaint herself. The staff member say yes for an additional charge for $25.00!! So disappointed, my wife politely declines and walks into the women's locker room to charge and notices that the same lady who performed her pedicure the day before was projectile vomiting all over the place. Apparently this staff member had one to many to drinks during the grand opening party. The staff at the Canyon Ranch Spa are incredibly rude!!!! Never a smile and constantly complaining to guests that the staff wasn't even trained on Canyon Ranch Spa services prior to the transition. After day #4 my wife and I just stopped going to the spa which is extremely disappointing since we paid for the spa experience.   Read Less
Sail Date: February 2014
This was our 36th wedding anniversary and my birthday cruise combined, so we wanted to do something special. I am more than thrilled with our choice to again sail with Celebrity. We were thinking of choosing the Oceania Riviera, but found ... Read More
This was our 36th wedding anniversary and my birthday cruise combined, so we wanted to do something special. I am more than thrilled with our choice to again sail with Celebrity. We were thinking of choosing the Oceania Riviera, but found the ship to be over priced considering that gratuities and alcoholic beverages were not included in the fare. We took advantage of the 123 go promotion that was currently running with Celebrity at the time of our booking and chose the beverage package as our perk. With just a small upgrade to the premium package at $161 per couple we were able to enjoy all the fine wines, martini's and gourmet coffee's any time in any area of the ship with the exception of our stateroom. This was our first time sailing on a solstice class ship. My Husband, who much rather sail on smaller ships was truly won over by the intimate feel of the Reflection. There is no shortage of intimate and cozy areas to have a drink, read a book or just relax and listed to music. If your looking for flashy and loud this ship is not for you! I can't say enough about the genuine warmth of the crew our captain and senior officers who went to great lengths to be seen and interact with the passengers. In fact, when I mentioned to a ships officer that I was disappointed to have missed a bridge tour, he took note of our cabin number and a personal invitation was in our cabin by dinner to visit the bridge the next morning at 11am. With the money we saved on Oceania, my husband I took advantage of all the speciality restaurants with the exception of the Lawn Club Grill @ $45 per person, the Bistro on 5, and the Porch restaurant. These 3 venues are over priced for food that can be had in the ocean view cafe. I don't feel there should be an up charge for crepes and panini's. And this was most evident with my fellow passengers as there were no people at any of these restaurants through out our cruise, especially on sea days. Our experience in the Blu restaurant was wonderful. Everything was prepared to perfection, and although the menu was quite small it was inventive and well thought ou. * Note, these really are spa portions, so if you are a big eater make sure to oder more or ask for a larger plate of what you enjoy. We found by the second night at sea that everything centers around the main atrium. Great music and a fantastic Martini Bar. The mood is festive, the band played older to classic dance favorite and the bartenders at the Martin Bar were showmen in themselves. They even remembered what My husband and I like to drink. The only design flaw with the Reflection is the size of the pool area. It is way too small to accomodate 3000 passengers. There was never a lounge chair available anywhere near the pool and the enforcement of reserving deck chairs for the day was not enforced. This was a big problem especially on sea days. Our voyage was not completely booked. wonder what they do on full sailings and Holidays. In all this was a wonderful anniversary cruise and we look forward to our next cruise on Reflection with our entire family next January. Read Less
4 Helpful Votes
Sail Date: January 2014
We were disappointed with the ship. I'm surprised that it has a 5 star rating because it's an old ship and looks old. It's been refurbished, but mostly what they did was add the aqua level which costs a lot more unless one ... Read More
We were disappointed with the ship. I'm surprised that it has a 5 star rating because it's an old ship and looks old. It's been refurbished, but mostly what they did was add the aqua level which costs a lot more unless one is a high level frequent cruiser on Celebrity. I think the rest of the ship would get a much lower rating. The food in the main dining room wasn't good. The buffet food did taste good, but it was so crowded that it was stressful. We had beverage packages. I envisioned relaxing by the pool or on the upper deck and having waiters bring me drinks. There were only a few waiters walking around taking drink orders. Since the inside bars were closed during the day even when at sea, the bartenders on the decks were rushed and there was always a crowd waiting to place an order. That was stressful. The pool and deck chairs were crowded together to the point that they were all touching. There was no space between the chairs to set a drink or beach bag. It was difficult getting in and out of the deck chairs. The worst part was that strangers were squeezed together up close and personal in swim suits. That was not relaxing but stressful. We have no complaints about the cabin. The stewards were great. I missed not having ice in our room. That's a service they stopped unless someone requested it. We never got around to requesting it. The room was clean and neat and the stewards were friendly. I liked the drink packages. We could have all the drinks we wanted but just not in a relaxing or fun atmosphere. We can also stay home and get all the drinks we want. Read Less
Sail Date: January 2014
Our first time with Celebrity. We stayed in Suite 6146. We were met at embarkation shortly after 1:00 pm by Ashley, an assistant to the Captain's Club. She gave a long stemmed rose and escorted us to Michael's Club where suite ... Read More
Our first time with Celebrity. We stayed in Suite 6146. We were met at embarkation shortly after 1:00 pm by Ashley, an assistant to the Captain's Club. She gave a long stemmed rose and escorted us to Michael's Club where suite guests could wait until cabins were ready where we were provided with canapes and champagne. We only waited 20 minutes and then were walked to our suite by a butler. Butler? What were we going to do with a butler? Our fabulous butler was Peter and our mutually fantastic steward was Bernard. Our suite had fresh flowers, cold champagne, fresh fruit, just beautiful. They both made us feel like we were their only two passengers. Peter made dinner reservations for us at Normandie our first night which was awesome. The lobster dish I had and the filet my husband had were out of this world, just perfect! We also had dinner at Qsine. Pack your appetite, this place was crazy good! meatballs the size of softballs and the best white sangria ever! All the food, buffets, dining room and room service was above average. We went on excursions on all islands but St. Kitts, Celebrity offers every activity possible and it was hard to choose. I went several times to the Spa and enjoyed the seaweed wrap, pedicure and massage. One small issue, the ladies are quite pushy selling their spa products and i have a hard time saying no. We were hesitant based on what other reviews were out there about the Summit, but it is a beautiful ship, Captain Leo came over to us in El Bacio and thanked us for choosing Celebrity. We have zero complaints and will only sail Celebrity from now on (have sailed Carnival, Princess and Norweigan). Read Less
1 Helpful Vote
Sail Date: October 2013
I will try to focus this review on the differences with sailing with Celebrity, so for those of you who are interested, this is going to be a long one. Background: My Wife and I are experienced cruisers, 16 now in the bank, most with ... Read More
I will try to focus this review on the differences with sailing with Celebrity, so for those of you who are interested, this is going to be a long one. Background: My Wife and I are experienced cruisers, 16 now in the bank, most with Carnival (8), (3) with RCL, and (3) with NCL, so I will compare our first Celebrity cruise against them. Before we picked this repositioning cruise I read over 50 cruise critic reviews for this ship, and knowing over 50% of those reviews were negative in overall tone, I have to say we were pleasantly surprised. The Ship: Even though the ship was over 10 years old and recently out of dry dock for improvements in December 2012, the ship was beautiful. Lots of teak woods, fresh paint, nice deck chairs in adult pool area, beautiful furnishings in all the lounges, etc. Ok, some of the art pieces left something to be desired, but overall we loved the look of the ship. Shopping area very nice, pretty standard, lounges well laid out and easy to find, the only thing missing was a sports bar/pub. The Crowd: Older than most cruise lines, the Summit passengers were experienced cruisers from the age of 40 and above, with more leaning over 50. This gave us a little level of cruise sophistication, as passenger expectations were high, and the Celebrity Summit crew met that challenge. In addition, we were surprised to see a large Bear group of at least 30, alternative lifestyle men who know how to have a good time. We had the pleasure of talking to a lot these experienced cruisers and we learned a lot about other cruise destinations from them that we now want to take. Getting back to the age group differences on board, during our 2 formal nights, I saw at least a third of the men wearing tuxedos and the rest in dark suits, and the ladies were dressed to the nines. Where Carnival and NCL have gone too far with casual dress, Celebrity brings back the fun to dress up with style. What a pleasure, I felt like we were sailing on the modern day Love Boat. Embark/Debark: Embark in Bayonne as expected was smooth and easy, we got to pier at 11:30 and we were on board getting our champagne welcome aboard toast by 12:15. Disembarking in San Juan again was also easy, we had a nice Oceanview Cafe buffet breakfast at 7:30 AM, and we were off the ship by 8:30 AM. Cabin/Stateroom: We had an outside balcony on deck 9, pretty standard cruise room, well laid out, easy to store everything, decent bathroom with curtain shower, mattress was ok, flat screen TV, plenty to watch, free movie channel plus pay for movies option, etc. Only complaint were the pillows, they were horrible, no support, the only thing that really needs attention in the room. Thermal Spa/Gym: Ok time to talk about something negative. My Wife and I love to go the thermal spas on other ships, so we paid the $189 up-charge to have unlimited 7 day access to the Summit Thermal Spa area. I have to say we were disappointed and I should have asked to get our money back. Its way too small, sometimes overcrowded, only 3 little thermal rooms, and just too small to relax in, no fresh water to drink in there besides a water fountain. They should just open that area up for everyone; it’s not worth the up-charge. Gym was standard and excellent, female and male locker rooms had sauna’s overlooking the ocean. Casino: Very typical of most cruise casinos but smaller in comparison. Biggest highlight here was that it was completely smoke free, what a pleasant surprise. In fact, the entire ship was virtually smoke free with only 3 small outdoor areas that you were allowed to smoke in. Smoking is actually restricted on passenger balconies also although there were some passengers who ignored this rule. Entertainment: I can't remember the last time we were on a cruise and from the opening welcome show till we disembarked that we wanted to and did attend every show, they were that good. What Carnival, NCL and RCL have forgotten is that it’s nice to have a ship band of 6, 9 professional dancers, and 6 quality singers that did 3 formal shows, all very good. It was wonderful to hear live music during the performances, and they also had 2 aerialists from France who were truly breathtaking. The comedian, a woman from NY was hilarious, and guess what; you could see her performance in the main theater, not some tiny lounge that you have to wait on line to get a seat. We laughed so hard we fell out of our seats. And the other performers, all fantastic, the 4 person acapella group to Jefferson and Brandi the 2 solo singers; we couldn't get enough of all of them. We look forward to sailing with Celebrity again just for the entertainment. Service Surprises: Celebrity knows how to treat its passengers, we must have had free champagne at least 4 times, the welcome aboard toast, the Captain's greeting in Lounge, our repeat cruiser cocktail party, etc. A nice touch that goes a long way. Another nice treat, while lounging by the pool, Celebrity delivered hard scooped ice cream to those sweating in the sun by the pool. I have never seen that before. And the most important difference when you sail with Celebrity is the presence and interaction by the ship's Senior Officers. They were everywhere, greeting folks at dinner, attending and mingling at the parties, my Wife and I have never had so much positive interaction with the Senior Officers on any other cruise line like this. I spoke more with the ship's Captain, than I did with the Cruise Director. Truly high class service from them, and the entire crew, from the bartenders, to the waiters, to the cabin stewards, etc. Dining: First the Buffet - Again, why all the negative reviews about the Oceanview Buffet? From our first meal there to our last, and that was breakfast and lunch every single day, the choices were endless and very good. There were multiple specialty stations that changed depending on whether it was breakfast, lunch or dinner. At breakfast you had at least 3 different omelets to order stations, a huge fantail station with waffles, pancakes and French toast to order, and the first ever poached eggs station that I have never seen on any ship where you can get Eggs Benedict to order at the buffet. For lunch, you had a very good pizza station, and different here were the roasted veggies and olive bar that was available from lunch time till midnight everyday. In addition at lunch, on the fantail the waffle bar converted to the sandwich, wrap and Panini station, plus there was a full service pasta station and multiple carving stations. While they did not have a named Food Network Chef Burger station, the Summit’s hamburger and hot dog station located by the pool was very good also. At lunch time there was an Asian station that converted to the Indian station for dinner, and the poached egg station became the Special international selection station for lunch. For dinner, they also put out a full, for free sushi bar, again something I have never seen on other lines. And one last thing, the waffle station for breakfast which became the sandwich station for lunch, became the grill station for fresh to order grilled steaks, fish and chicken for dinner, amazing. We traveled with a group of 26 people, and they were all happy with the buffet selections. Second – The Main Dining Room (MDR), we ate here 4 times, including both formal nights, had set dining at 8:30 PM, and had your typical MDR experience of good service, lukewarm but tasty food, and at times the meals stretched out a little too long. Dinner highlights included beef wellington, filet mignon, lamb chops, great soups, and the waiters even serve you your salad dressing with 3 choices of dressing each night. Different from other lines, they actually give you a bread basket on the table with 3 different butters and hummus to choose from, nice touch. While nothing was truly spectacular, it was all pretty good. Third – Specialty Restaurants and Chef’s Table Experience – We ate at Quisine the very first night with a 20% off the $45 per person charge, and all I can say is that it was a weird dining experience. Ok it was cool to order and see the menu on an Ipad, the family style portions were huge, service was excellent, but the whole experience a little weird. The food which did come piping hot had too many choices, too many courses, and we left after 2.5 hour dining experience feeling like we were going to explode. We did attend the only Chef’s Table dinner experience on the third night at a cost of $279 per couple which was prepared by the Ship’s Executive Chef and served literally on the galley floor. That cost included wine at every course of which there were 7, the Celebrity cookbook, and a group picture. Was it worth the $279, I would say no. The food was no different than what was served in the Normandie restaurant, and it was so loud and crowded in the galley that we could not hear ourselves talk. In addition, Celebrity charges almost double what the other cruise lines charge for a private Chef’s table dinner, and sadly, I have to say our Chef’s table experience on the Carnival Breeze for $150 per couple was better in all aspects. Forth, we did dine at the Normandie restaurant the very next night after Chef’s table, and again, was good, but not $45 extra per person good. I would have rather eaten in the MDR instead, and Carnival’s and NCL’s Italian and Steakhouse specialty restaurants were better. Excursions: We did not book any excursions from the ship, as we have been to these islands many times. However in St. Maarten, we took a taxi ride for $8 per person each way to Mahoo Beach to sit under the planes landing and had a great time. In St. Croix we negotiated an 3 hour Island tour with the local taxi service for $25 per person and really enjoyed the sites on St. Croix including the Marriot beach side Renaissance property, the Christopher Columbus beach cove landing site, the 2 rum factories (Captain Morgan’s and Cruzan, and the amazing since closed Hess oil refinery site. We also had a nice fish and chips lunch in downtown Christiansted. In St. Thomas we went shopping right off the ship, and then partied hard at Senor Frogs at the end of the pier. In San Juan Puerto Rico after disembarking the ship, we booked a private roundtrip Zip Line tour to El Toro Verde for $195 per person from ziplinetourspr.com. It was about 90 minutes each way from downtown San Juan in a private van, the tour included a Cuban sandwich lunch with beverages, and we rode the 8 zip lines plus the beast, which took about 2.5 hours. This was the best zip line tour of all the zip lines that we have done in the Caribbean. If you are still with me, we were very surprised how good our Celebrity Summit experience was, and we look forward to sailing with Celebrity cruises again. Read Less
Sail Date: October 2013
Just returned from a cruise on the Silhouette that was awesome. Great ship wonderful service and the ports we went to were the best. The Greek Islands and Turkey were more than we expected as to beauty and friendly people. The ship never ... Read More
Just returned from a cruise on the Silhouette that was awesome. Great ship wonderful service and the ports we went to were the best. The Greek Islands and Turkey were more than we expected as to beauty and friendly people. The ship never seemed to have as many people on it that were there. Very organized and the dining was superb. The ship was sparkling clean many activities to participate in and the room was wonderful. We travelled Concierge Level and the balcony was one of the best parts of the trip. Breakfast in the room every day..appetizers every afternoon fresh fruit daily and a free bottle of champagne on arrival and on my birthday. I would recommend this trip and this ship to everyone. They did not disappoint. On my birthday I had a wonderful cake and celebrated with the best people in the world my best friend and four new best friends that I met on the cruise. I can;t say enough about this experience. Denis was our cabin attendant and was great. Read Less
Sail Date: September 2013
Embarkation was fast & easy. We were on the boat by 11:30 AM. We waited until after 6:30 PM for our bags. A VERY nice man from housekeeping saw my panic and went looking for our luggage and found everything. This was the first of ... Read More
Embarkation was fast & easy. We were on the boat by 11:30 AM. We waited until after 6:30 PM for our bags. A VERY nice man from housekeeping saw my panic and went looking for our luggage and found everything. This was the first of several examples where the staff were really great. The bad thing was I had to rush to get ready, luckily we had the late diner We have been on several cruises and this was very nice. The food was okay. Nothing special. I didn't have anything that was bad, but the choices were not extensive, especially if someone is picky. My husband and sister ate at both Normandy & Qsine. They really liked Normandy and said Qsine was just okay. Dessert at both was great. But at $45, I passed. My sis and I both had a spa treatment. It was very nice. I did not get a hard sell on the products, but she did. I recommend waiting for the port days to get a special. The ship was nice as were all the common areas. Some people complain about chipped paint. I do not look at the paint on the walls when I am traveling. There was nothing I noted that was in need of repair. I really like the set up of the theater with the seats and lighted tables. Great if you order a drink. We had an inside cabin on deck 3. It was a great location. Small as you would expect, but managable for two people. The shows were nice. I enjoyed the Celebrity singers and dancers, but didn't go to all the shows. The other performers were good. The comedian was awesome. The band, Flava, was great pool side but the music at the various bars, etc. was a little old for my taste. We often enjoyed the late night music at the club. The later it got, the better the music was. The club did shut down around 2:30, which we thought was early. We were 4 people so it was cheaper to take a taxi to the beach than go via the ship's excursion. Horeshoe bay is everything they say and more. This was my second time there and it was even more beautiful than I recalled. They facilities are fine and you can rent a chair & umbrella. We got some misinformation about Harbor Nights. It was supposed to be one more week and we got the ferry to hamilton only to find out it had ended the prior week. Disapointing bc most stores were closed. We did get a light snack and drinks at Flanningans which was nice. We sat outside and the weather was perfect. We also walked around the Clocktower Mall. Small but fine if you need a few gifts. We took the trolley and walked backed. My friend even got her hair braided there. Disembarkating was fine. I don't know how, but my luggage tag came off and I had to search for my bags. Even with that we were off and waiting for our taxi (past customs) in about 35 minutes. For what we paid it was a good deal. We had a great time. The food and music can use some improvement.   Read Less
Sail Date: September 2013
This was our first time on the Summit and that may have had a lot to do with our expectations, but while the trip was enjoyable there were a LOT of areas that Celebrity just fell short. Our previous sailings were on the Equinox and ... Read More
This was our first time on the Summit and that may have had a lot to do with our expectations, but while the trip was enjoyable there were a LOT of areas that Celebrity just fell short. Our previous sailings were on the Equinox and Solstice so we have been spoiled. :-) They have done a lot of updates to this ship, however it is definitely showing it's age with mold, pieces falling apart, and a general need of more maintenance. The crew was a bit lack-luster compared to our other cruises as well with a lot of miscommunication I didn't expect. Had to wait over an hour to get seated in select dining the first night and they just didn't seem to have a well trained staff. This was the last sailing of the season so I would have expected them to have at least somewhat figured it out! This may have leant itself to the service as well though as they may have just been bored with the trip after running all summer. The port at Bermuda and the entire island were beautiful and the snorkeling excursion to Devil's isle was great. This was booked through the cruise line and was actually quite nice. We went with the cruise for this as it was done on the last day and we didn't want left behind :-) The other tour we did was through a 3rd party and it was truly amazing - highly recommend it to anyone visiting Bermuda. Bermuda Footsteps is run by a local that really loves the island and you can see it in how she runs the tour. Her co-pilot Buddy is her dog and she travels along on the tour which I really liked as we were missing our dogs while away. http://bermudafootsteps.com/ Read Less
Sail Date: September 2013
We just returned from sailing the Celebrity SUMMIT doing a 15 day itinerary and we found it to be 'the cruise of a lifetime', as Capt. Theodoros Zakkas proclaimed it would be when we first arrived onboard!! Celebrity Cruises can ... Read More
We just returned from sailing the Celebrity SUMMIT doing a 15 day itinerary and we found it to be 'the cruise of a lifetime', as Capt. Theodoros Zakkas proclaimed it would be when we first arrived onboard!! Celebrity Cruises can be very proud of how it operates a totally excellent experience for it's passengers. We made it a point to speak with numerous other guests onboard, and the total consensus was that they too felt like they were treated in the highest regard. Even the staff repeatedly mentioned how fortunate they were to be working for such a wonderful employer. Now that says a lot...happy staff; happy passengers!! Some of the staff that we met that always made us feel totally at ease and gracious were, Predrag Pajovic, Fabio Scaglione, Executive Chef Rene Rojas, concierge Chester, waiters Jerome, Jewis, Jorge, Ana, Maitr'de Alex, Joe, and Grabriella at the restaurant entrance desk, our cabin attendants Ambert & Yjanothan, plus so many more others. All of the staff never failed to hail a pleasant greeting no matter how busy they may have been. Our cabin was very well attended to and so was true for the graciousness and adeptness of our wonderful waiters. Truly one of the best things about this cruise was the highest quality food, meals presented daily!! TO US, IT WAS LIKE DINING AT A 5-STAR RESTAURANT, EVERY SINGLE DAY!!!! Breakfast, Lunch, & Dinner!!! The selections and flavors were absolutely delicious; 'real perfection'; and We don't think anything needed to be improved nor tweaked...really!! The entertainment nightly was a real joy and delight!! The SUMMIT Singers and Dancers were so very talented and fantastic! They made you feel like you were at a live Broadway musical itself!! The choice of guest entertainers was excellent...especially Mark Preston...a real WOW!! Not so great was the guest speaker Jim Kennedy, who wasted way too much time gloating, self centered, and totally full of himself, instead of covering what he was brought onboard to do. I was not alone in my thoughts on this as I have found out from others later. I think he was onboard just to enjoy a free cruise with his wife. The one sore spot where some adjustment and improvement needs to be made about such future sailings is the Excursion Staff. It failed in so many ways, and here again, many guests voiced big time disappointment and said they would rate it as a total waste of time and money. We went to hear Marco at one of his sessions and he was not adequate to be doing nor giving any advise. He may dress very well, but he doesn't really know anything about the different ports of call...he only reads and uses adlibs. And he can't really speak English very well. In summation, Celebrity Cruises really made us proud and delighted that we choose them for our travel experience...and to be Captain Club members!! Again, this is a FIVE-STAR CRUISE AND RESTAURANT!! .Thank you, Celebrity Cruises for a job well done and for 'the cruise of a lifetime'!! Read Less
1 Helpful Vote
Sail Date: September 2013
Phenomenal trip, longest cruise we've been on. Purchased one premium beverage package as wife does not drink as much as me. Cabin was great, in elevator hallway, but minimum noise. Joining cruise critic a few months prior made all the ... Read More
Phenomenal trip, longest cruise we've been on. Purchased one premium beverage package as wife does not drink as much as me. Cabin was great, in elevator hallway, but minimum noise. Joining cruise critic a few months prior made all the difference. We met so many great folks from all over the world. One of our new friends won an upgrade to a penthouse suite during day one bingo. She invited a bunch of us (cruise critic members) to her penthouse as we transited the Gutan Locks. That day alone made the entire trip. Shore excursions...would not recommend snorkeling in the pacific, or at least not this early in the season. Best excursions -- hike to plyacana volcano in Guatemala , Segway tour in Columbia (private), and grand tour (horseback riding, zip lining, and, crocodile river ride) in Costa Rica. Dining in Blu was great, but menu choices became redundant around day 12. Service was great, food was great. But keep in mind we are relatively new cruisers...many cruise critics said food was not up to par from previous cruises with Celebrity.   Read Less
Sail Date: August 2013
Let me start with Cape Liberty. We live in Baltimore, so we decided to drive up the night before and stay in Jersey City at The Hyatt. So, on the day of our cruise, we planned to meet friends at a shopping center adjacent to the port. The ... Read More
Let me start with Cape Liberty. We live in Baltimore, so we decided to drive up the night before and stay in Jersey City at The Hyatt. So, on the day of our cruise, we planned to meet friends at a shopping center adjacent to the port. The drive from our Jersey City hotel took 15 minutes or less. I had no idea what to expect from the port, so perhaps my expectations were low. In any case, this was probably the smoothest embarkation day I ever had. Arrival at Cape Liberty involves a few steps. First is luggage drop off. At the drop-off center, if you arrive before 11:30AM, you drive all the way to the end, as passengers from the previous cruise will still (unbelievably) be collecting their belongings. There's plenty of room to park and drop your luggage, and plenty of very helpful porters to get your bags handled. The second step is to park your car. The lot is mere steps from the check in facility. It's around $150 for the week, which we noted was about the same as our home port of Baltimore. The third step is to head back to the place where we dropped our luggage after having parked the car. There, plenty of helpful staff directed us to check in lanes. The check-in process was easy, and we were divided into priority groups for boarding. That was something new to us, having not sailed since January, out of Miami. We did find that, while we were given a very convenient "group 4" for boarding, our Captain's Club Elite status would have put us in group 1. We could have swapped, but it wasn't a big deal. I just note that for others who may not have been to this port. They started calling for boarding at 11:05AM, which I thought was impressive. Here, we took the final step - a shuttle bus ride from the check in facility to the ship. You board on level 1 on this ship, where many ports are decks 4 or higher. It was easy getting an elevator and getting on our way. Cape Liberty made the embarkation process more pleasant because they had an abundance of very helpful and efficient staff. I'd sail out of that port any time! Our cabins were made available at 1PM. That's where our fun began. We were in Aqua Class, cabin 9082, with friends just up the hall. Our location was fantastic - just down from the mid-ship elevators and stairs. Though we were directly below the pool deck and Oceanview Cafe, and could hear some movement above, it was NOT a noisy experience. The deck was comfortable and was quiet at night. On arrival at our cabin, we found the previous occupants' pillows, without covers, still on our bed. It was at that point when we began to notice some missing amenities. Of the list of Aqua Class amenities provided, nearly none was in the cabin. In fact, we spent the next two days trying to get Summit to provide us with the things that we bought with an Aqua Class room. If you're familiar with the "Solsticizing" of the Millennium Class ships, you know about Aqua Class, the addition of other specialty restaurants, etc. Celebrity takes a lot of pride in marketing Concierge and Aqua Class. On this ship, however, it's as though Aqua Class doesn't exist. There are no placards on the cabin doors, or anywhere in the hallways, noting "Aqua Class". Many of the doors still have a "Concierge Class" sign on them, while many doors have no placard at all, other than a cabin number. I found this to be odd. On deck 11, where they installed new Aqua Class cabins, it was a bit of a different look. But in the largest section of Aqua Class rooms, it's as though the specific class didn't exist. By Monday, we found out that they hadn't ordered the Aqua Class slippers, and that there were no Aqua Class robes on board. They did a mix of Celebrity and Concierge Class robes, which are different. The "pillow menu" never made an appearance either, though we were able to get whatever we wanted in pillows by asking our cabin attendant. The young lady caring for our cabin was highly experienced, but was clearly "in the weeds" when we arrived. It took until late Sunday evening for our cabin to be completed (with things like towels). Our sliding door was so difficult to open, we thought it was locked. It took two of us to open and close it. We reported this, along with a "not totally clean" look to the cabin. Our Captain's Club materials weren't delivered until Monday. It took a trip to Customer Relations to find the location of the lounges, etc. When we did get them, they were the offers for Select members, which are a bit different from Elite. It took another day to get the correct ones. We mentioned our disappointment with Aqua Class to customer relations. While the desk staff was helpful, things weren't being fixed. Finally on Tuesday, we were contacted by Cristian, the Customer Relations Manager, who took it upon himself to listen and address our concerns. When he got involved, things were fixed within two hours. The cruise itself: The weather was pure heaven. PERFECT, with the exception of the last day at sea. Service, with the exception of The Martini Bar, was outstanding. The bartenders in the Martini Bar were friendly with each other, but were a bit standoffish with guests, and were slow. Aqua Class comes with the restaurant "Blu". We hated it on Solstice, but loved it here on Summit. The Maitre D's, waiters, assistants, bar personnel - everything - was OUTSTANDING. The atmosphere was fantastic. Entertainment was pretty good. Shows were along the line of what you'd expect with Celebrity. Good comedians; a great aerialist team. Singers and Dancers were cheesy, but very good. For shipboard entertainment, I thought they did a really nice job. The guest entertainer was Broadway's Telly Leung who was very good. Bermuda: I wish I'd gotten to cruise to Bermuda when you docked in Hamilton. Going anywhere on the island from Royal Naval Dockyard is a giant pain - especially to the beach. It's not difficult at all - and the ferries and buses are affordable and frequent. It just takes so LONG to get everywhere. It's certainly not Celebrity's problem - just something worth noting. Captain's Club: The hostess was nice but mostly invisible. If you've ever been on a cruse with the Captains Club hostess Ti Ann, she sets the bar very, very high for activities, visibility, and communication. The young lady on this cruise was pleasant, but I'm coming to believe that Ti Ann might be the exception rather than the rule. The elite lounges were both above expectations. A lot of that might have been the staff working them...friendly and hard-working. Summit looks good. Cabins are generally in good shape. Public areas were spotless. Most guests seemed happy, but again - the weather was picture-postcard-perfect 6 out of 7 days, and that helps. Food was good and consistent in all the public places, and exceptional in Blu, Qsine, and Normandie. I would recommend NOT booking Aqua Class on this ship. For those who really want BLU, it's available with Suites, and a Concierge Class stateroom will get you an easy table with a minimum surcharge. Everything else offered by Aqua Class on this ship is plainly not worth it. They shouldn't be marketing it and selling it here anyway, as the ship hasn't yet been outfitted for it. Disembarkation at Cape Liberty: Let me put it this way. At 8:40AM, I was sitting in Normandie waiting to be called. At 8:45, we were called. By 9AM, I'd taken a shuttle bus, claimed our luggage, gone through customs, made it to our car, and were driving to the Turnpike. SO EASY!! Ignoring our Aqua Class snafus, we had a great time and would easily book this itinerary again. Read Less
Sail Date: August 2013
My wife and I just returned from the August 18 sailing to Bermuda on the Celebrity Summit. This was our third cruise and our third time on Celebrity. Each of the previous cruises was wonderful and this one did not disappoint. We could not ... Read More
My wife and I just returned from the August 18 sailing to Bermuda on the Celebrity Summit. This was our third cruise and our third time on Celebrity. Each of the previous cruises was wonderful and this one did not disappoint. We could not have asked for a better experience. EMBARKATION: We selected this cruise because we wanted a relaxing vacation. Our last few trips have included a lot of driving and sightseeing, usually followed by a long drive or flight back home --- after which we always feel like we need another vacation. We live in Staten Island which is only a few minutes from the port at Cape Liberty. On Sunday, the 18th, we took a car service to Bayonne and arrived at about 10:45 AM. The embarkation process was very easy. We dropped our bags off and took the short shuttle ride to the terminal building where, after passing through security, we found the line marked "Aqua Class" and followed it directly to a representative. Within a few minutes, we had our sea passes and were headed to the ship. We stopped briefly to look at the menus for Qsine and Normandie and were on board at 11:30, ready to begin our vacation. It couldn't have been easier. THE SHIP: We sailed on the Infinity a couple of year ago before the refurbishment, so we were interested in seeing what had been done to its sister ship, the Summit. We found that the Summit retained all of the charm that we remembered, but certainly looked a little spiffier. The ship is smaller than the S class ships and other ships like the Breakaway and some of the RCI ships. And that was fine with us. We like the more intimate feel of the ship (if you can call a 2000 passenger ship intimate). I never felt like I was very far from any part of the ship I wanted to get to. And it never felt crowded. There were a lot of children on the trip (someone said there were 400), but the younger ones spent most of their day in the Fun Factory or in the pool. I didn't find the kids annoying and all the ones I saw were pretty well behaved. If there was one minor drawback for me, it was the pool area. There really aren't enough deck chairs for everyone and many people came down before 7 AM to "reserve" chairs. The Pool Butlers did, at times, remove belongings of people who were gone for too long, but this was not done consistently. Still, since we prefer not to sit in the sun, we were eventually able to find places to sit. As I said, this was only a minor annoyance. THE CABIN: On our first cruise (on the Equinox), we had a Concierge cabin. For our cruise on the Infinity, we upgraded to a Celebrity Suite. This time, we decided to try Aqua Class (cabin #9070) --- and we were very pleased with the decision. The cabin was a comfortable size for the two of us. We packed a little more than we probably needed, but there was plenty of room in the closets to hang our clothes. In addition, there were six drawers next to the main closet and two large shelves. The two night tables each had two deep drawers and the vanity had two large storage spaces. Our suitcases fit comfortably under the bed. The bathroom was small but sufficient and I really loved the shower. The balcony was large enough for the two of us to sit and eat breakfast comfortably or read. There is a large overhang so that there was only sun early in the morning or late in the afternoon. Since we prefer shade, it was perfect. The only minor negative was mentioned on some message boards: the water from the shower tends to pour out from under the shower doors and "flood" the floor. This in no way negatively impacted the experience. We simply had to put down a few extra towels to mop up the water. On the third day, my wife figured out that by closing the doors in a certain way, we could minimize the "flooding." Overall, we really enjoyed the cabin and were very comfortable. DINING: As Aqua Class guests, we were assigned to eat in Blu. Initially, we thought we might want to occasionally eat in the MDR or in one of the specialty restaurants. However, the experience in Blu was so good that we dined there every night (and a few mornings). The first three mornings, we ordered room service, but soon we were having breakfast in Blu as well. We thought that the food was very good and loved the fact that the portions were a little smaller --- so we never felt stuffed after dinner. Dinner always began with an interesting appetizer, followed by either soup or salad. I really enjoyed the soups. The main dishes were tasty and, for the most part, light. I really enjoyed one of the roasted chicken dishes, the filet mignon and a rack of lamb (I know, how could that be light? Somehow, it was). The menu was different each night. However, the best thing about the restaurant is that it felt like a real restaurant, not like a huge dining room at a Catskill Mountains resort. Blu was quiet and intimate and quite relaxing. Everyone we spoke to felt the same way about the ambiance of the restaurant. And the staff! Well . . . THE STAFF: We absolutely love the staff on Celebrity ships and this sailing was no different. Every single staff member we passed in the halls stopped to ask how we were, how we were enjoying the cruise, if we had a nice day, etc. Of course, it probably helps that we are friendly, as well, but they went out of their way to make our cruise enjoyable. I have a hard time believing reviews that say that the staff is surly or indifferent. They are warm and friendly and professional. Now some specifics: We couldn't have been happier with our treatment in Blu. It started with Mazy, our Maitre d'. He always greeted us with a smile and welcomed us back. During the meal, he stopped by to make recommendations, to ask if we were enjoying the meal or simply to chat for a few moments. The wait staff was friendly and professional as well --- in particular Rambo, Alvin and Ashvin. They provided us with information about the food that allowed us to make informed choices. They took the time to chat with us and we found out a lot about their backgrounds and the countries they came from. They made us feel like guests in their homes, not customers. At one meal, the woman sitting next to us (from Montreal) was having trouble conveying to Alvin exactly what she wanted to eat (she spoke English well, but didn't quite have the words to convey her exact meaning). Alvin brought got Ashvin, who spoke French, and together they were able to figure out what she wanted to order. Pleasing their guests was important. I also have to mention Jom, the sommelier, and Agus, who brought us other drinks. They were so delightful and helpful and really helped make the experience in Blu a wonderful one. And, after the first night, everyone on staff knew our names and, by the third night, knew our dining and drinking preferences. In addition, I want to mention Steve Gayda, the Cruise Director, and his staff who went out of their way to make sure that everyone had a great time. By the time the cruise ended he knew the names of many of the passengers. ENTERTAINMENT: My wife and I are regular theater-goers in NY and I like to go to the shows on the ship. The entertainers were all excellent. Guitarist/vocalists Brandi Paige and Jefferson Eng are quite good. Jordan Peterson, the pianist, is very talented and I wished I could have seen him and the others more often. When the aerialists, Lulu and Dima, had to drop out of the final performance because of rough seas, Jordan took their place and did a wonderful set. The major performances by the Celebrity singers and dancers were enjoyable. The shows themselves were not very strong. "Sirens" suffered from a weak script and awful dialogue and the revues, "iHollywood" and "Stars in Their Eyes," had, in my opinion, some odd song choices. However, the singers and dancers were so good that we didn't care. The singers, particularly Glenn, Diana, Drew and Hannah had strong, beautiful voices and the dancers, especially Ben, Sacha, Jason, Jason and Ashley, were superb. Some of the dance numbers were absolutely exhilarating. As my wife remarked to one of the performers at the end of the first show, "Whatever they're paying you guys . . . it's not enough!" Jason Bishop, the illusionist, was absolutely amazing. We've all seen these "tricks" before, but his unique take on these illusions was phenomenal. While I didn't see comedian Kevin Flynn in his adults only late show (past my bedtime), I enjoyed him when he appeared in the final night's show. He was hilarious. The highlight of the week (entertainment-wise) was the appearance of Telly Leung in the 54 Below show. Telly is a Broadway veteran (I've seen him in several shows) and his set, along with accompanist, Gary Adler, was fabulous. The theme of the show was about the songs that were important to him growing up. They included Broadway songs, pop music and traditional songs. He has a beautiful voice, passion and lots of personality. He even stuck around and appeared with the Celebrity singers in their final performance. OTHER STUFF: - We don't usually book our excursions through Celebrity, but my wife decided that she wanted to do a glass bottom boat tour. It was pleasant and informative, but nothing special. Still, we enjoyed being on the water and met some nice people on board. - I like to take part in Trivia competitions and there were several each day. I met another couple and we formed a team that lasted the entire trip. The whole point of the games is to have fun and we had a blast. And won a few times, too. - While on the ship, we ate lunch in the Aqua Spa Cafe. Lunch was mostly salads and this was fine with us. - The only time we ate at the buffet was the day we first boarded. Nothing else was open. It was OK. We did occasionally stop in for ice cream or coffee and tea. - There was a minor error on our bill. When I checked my charges on Saturday morning, I noticed a charge for two glasses of Chardonnay from the previous evening. My wife had a Rose wine and I had a gin and tonic --- no Chardonnay. I went to the guest services desk and Angelina, the rep, reviewed our charges and said she would check on them. By that evening, the charges had been removed and I even received a call from Angelina informing me that my bill was now correct. My wife and I are not drinkers. She likes a glass of wine with dinner and I will sometimes have a soda or a gin and tonic. As a result, we didn't but any beverage packages. On past cruises, we didn't drink enough to warrant a package. However, people who like to drink more on a cruise benefit greatly from a drink package. - The weather in Bermuda was great and we had nice weather for three of the four days at sea. The last sea day was a little rocky, but not too bad. OVERALL: Overall, we had a great cruise. We arrived on board determined to relax and have a wonderful time and we did.   Read Less
Sail Date: August 2013
This little Celebrity ship(91K tons) tried and tried but just could not make it to Seward. She pulled a hammy on her way out of Ketchikan and had to limp back to port. She is now on the the 28 day DL awaiting reconstructive surgery in he ... Read More
This little Celebrity ship(91K tons) tried and tried but just could not make it to Seward. She pulled a hammy on her way out of Ketchikan and had to limp back to port. She is now on the the 28 day DL awaiting reconstructive surgery in he Bahamas. It was a great disappointment to not be able to finish our cruise. The repeating of the same "We are evaluation the root cause" announcement to the constantly changing information regarding charter flights out of Ketchikan for 2000 passengers only added to everyone's frustration. The compensation is fair but could have been better for valid airfare considerations were lacking. The worst has to be the constant changing of charter info from choices of Anchorage, Vancouver or Seattle to just Seattle and Vancouver caused quite an uproar. The notification of which charter group you were in was horrible. They just put a letter and luggage tags on your door. If you were already asleep and had group 1 or 2, you missed the flight. I had group 6 and did not find the info until 9AM Wed. morning. It told us to have our luggage out by 10AM. Oh the fun of it all. It took 6 hours to get the first 3 of ~20 groups off the ship. Otherwise, I found the food in the main dining room and fancy restaurant excellent. They dining staff did an excellent job of accomodating my DW's special requests each night. Our Butler, Ramir, took very good care of us and even assisted when I had a room key issue. Our breakfast each morning in suite was superb. The buffet, as always, is the weak spot in the dining group. The limited selection and constantly closed stations always kept my expectations low. I usually only had salads and pasta. Even they were below par in service, quality and taste. The on board guitar player, Justin Wade, and guest performer Christina Bianco were excellent and I looked forward to their next performances. Passengers for the most part kept a positive attitude until the breakdown in Charter flights. Read Less
2 Helpful Votes
Sail Date: July 2013
We booked an Aqua Class cabin (9110). It was spacious and had a great balcony. We found it to be very clean and nicely appointed. This cruise exceeded our expectations. We weren't sure what to expect, but what we found was a very ... Read More
We booked an Aqua Class cabin (9110). It was spacious and had a great balcony. We found it to be very clean and nicely appointed. This cruise exceeded our expectations. We weren't sure what to expect, but what we found was a very relaxing and wonderful experience. My partner and I (two gay males 37 & 43), found the crew to be friendly and very helpful. The Blu restaurant is worth the upgrade to Aqua Class within itself. The wait staff was friendly, and attentive. The food was amazing! So much selection and creativity! The portions were not enormous, so we never felt like we were eating too much. It was great to be able to try so many new things. Celebrity is known for it's food, and it definitely did not disappoint. We only dined in the main dining room once on a formal night. We found it to be nice, but so much more crowded than Blu. We dined at the Normandie restaurant twice. We really loved it (partly because we are Art Deco fanatics, and it is all done in Deco). The food was definitely the best in this restaurant. Their attention to detail was outstanding. We really enjoyed the spa treatments that we booked (only wish they wouldn't try to up sell so much on products). Access to the Persian Garden was wonderful (included for Aqua Class Guests). The Turkish Bath was my personal favourite. Great way to relax. Overall I found the boat to be in good shape. I didn't notice any glaring problems. It impressed me. We are already looking forward to our next cruise with Celebrity in Aqua Class on the Reflection in December. Maybe the newer boat will surpass our experience on the Summit!   Read Less
Sail Date: July 2013
This was my wifes and mine first cruise and didnt really know what to expect. That being the case I did a lot of research to determine the best Cruise line to fit our lifestyle for our 25th wedding anniversary. What I will say from the ... Read More
This was my wifes and mine first cruise and didnt really know what to expect. That being the case I did a lot of research to determine the best Cruise line to fit our lifestyle for our 25th wedding anniversary. What I will say from the outset is that I normally dont like to go home, but this was the first time in my life I have been mentally satiated from my vacation. Our honeymoon, two weeks in Hawaii has always the trip to beat over the decades, this cruise laid it to waste, metaphorically speaking of course. Basic requirements: Again, because it was our first cruise, we also wanted to try the big cruise ships, not the small river cruise style. Based on my research that may be for more seasoned cruisers, Entertainment, dinning and dress code catering to adults. i.e: no kids running around amuck or drunken, party folks with 1980s shorts and high Adidas sports socks with running shoes in every venue. May sound uppity but, too bad, so sad. Its my money and I choose where and how to spend it right? New and luxurious accommodations, ~10 nights Mediterranean ports of call, 3000 people plus staff) but it was effortless and very professional AND we were provided a special credit card to hold line of credit info, passport info etc. Great idea. Ok, so after a pleasantly quick check-in we head up to our Aqua Class stateroom 1550. I notice on the elevator ride up and walking through the halls the level of workmanship of everything. The walls, the ceilings, the stairs, trim, marble tiles. Everything is top notch and solid, built to last. I felt like I was back at the Bellagio in Las Vegas. I kid you not, this is a very very pretty ship!! Anyway, we make it to our stateroom, and wow, everything is so clean and new with a pleasant fragrance provided by some aroma sticks (for want of the proper terminology). Bathroom was larger than I had anticipated, bed was Queen size, a couch, and yes, the room wide sliding door to the balcony with two reclining chairs and foot rests. Winning!! We met a lot of new people from around the world. That was excellent! We also met another couple that we did the tours with and will hopefully be lifelong friends. Additionally, some we spoke to were seasoned cruisers and indicated that this ship and line were the best theyve ever encountered. Other salient points: Food was plentiful and very well prepared and variable, Service, especially in our specialty restaurant Blu was beyond top notch. Ive never experienced that level of service anywhere. Thats what you get when you have trained adults providing service! The ship is constantly being maintained and cleaned, Everyone that works on the ship seems genuinely happy in their role as they perform their duties as though it was an enjoyment to them. Everyone I dealt with on the ship was pleasant. Not just some or most, but all!! The only thing that is likely constantly overlooked are the support staff. The staff you never see behind the scenes like cooks, chefs, cleaners, laundry, engineering and engineering support etc. So kudos to them as well! Entertainment was great and plentiful. Its literally impossible to be bored on this ship. Lots of food locations and bars, The Aqua Spa is fantastic and the workout areas are state-of-the-art. Wow. Reflection dwarfs the other cruise liners when you arrive at port and you feel really proud pulling up in the state of the art ship. Everyone on the docks and other ships just look in awe. Were telling friends and colleague thinking about taking a cruise to go on the Celebrity Reflection. I dont want to call these final point Cons because, our experience was sublime, but rather points for potential improvement: Stretch resolution on TV? You can't change it or at least I couldnt. This is 2013, I dont like watching stretched video displays, it looks very cheap. Can't connect smart phone to TV due to security concerns. There are much bigger security concerns than worrying about changing settings on TV. Internet setup not intuitive or user friendly. For non-power users it can be very daunting. Scripting is setup to show the user not necessarily the correct information. It needs a complete overhaul. Its not cheap either, although wireless is free which only means you can text people. Although acquisition of bandwidth use and time online is very well recorded. Money in side of the equation is sound, however, the end-user side is full of holes and is relatively immature. It would be good to have a smartphone/tablet app in addition to the daily news/schedule being delivered. Some people don't have smartphone/tablets yes? However, many of us do and we are the current demographic with the money to take these cruises which will keep this industry going!!! Every elevator and various key points along halls on every deck it would be great to provide an info screen like CityPulse and Navigation channel. It doesn't have to be interactive but that could be a second implementation. Nav channel needs to display current time! Need a server or cloud for people to share/upload/store videos, photos etc while on board. Some smartphones can't communicate directly and/or people don't know how to set it up on their device. In closing, my wife and I cant recommend Celebrity Cruise lines enough, especially with the ship Reflection. Im looking forward to going again. Hope this helps someone.   Read Less
Sail Date: June 2013
We had priority boarding via Aquaclass, so I don't think it took more than ten minutes to board the ship after we dropped off our bags. We arrived early to the ship so our balcony stateroom was still being made ready. We headed up to ... Read More
We had priority boarding via Aquaclass, so I don't think it took more than ten minutes to board the ship after we dropped off our bags. We arrived early to the ship so our balcony stateroom was still being made ready. We headed up to the Oceanview cafe for an awesome buffet lunch. We sat outside on the patio in the sunshine and enjoyed our first meal overlooking the water and the Seattle skyline in the distance. This was the beginning of a week long cruise that was nearly perfect. The scenery in Alaska is amazing. Brent Nixon is a naturalist on the ship who did several wildlife presentations that were very educational and entertaining. The Ghost-lite Broadway show was my favorite of the cruise. Hiking in Alaska is free, if I cruise AK again I will skip the high $$ excursions.Aquaclass allows for breakfast and dinner in a restaurant called Blu, I would pay for Aqua just to dine in Blu. Aquaclass offers several more perks too. Liquor on board the ship is incredibly expensive and so are the drink packages. I would compare Celebrity pretty closely to Royal Caribbean, both exceptional. That said, neither is a a luxury cruise line but both work very hard to provide an amazing cruise experience. Read Less
2 Helpful Votes
Sail Date: June 2013
Let me start by saying this site provided most of the research material on selecting a cruise line and itinerary for our first cruise experience. Many thanks to Members who gave honest and accurate feedback, making it an easy descision. ... Read More
Let me start by saying this site provided most of the research material on selecting a cruise line and itinerary for our first cruise experience. Many thanks to Members who gave honest and accurate feedback, making it an easy descision. We booked this thru Costco Travel and was part of the "Costco Wine Cruise" sponsored by Jordan Winery. They teamed-up to make this an over-the-top event. Wine tastings, wine pairing seminars, 4-course wine-paired private luncheon, etc for the lucky 100 to sign up for this. Definitely done first-class all the way by our host Chris Avery (Jordan's Nat'l Sales Director). Amazing ship, crew, and accommodations. Booked Aqua Class and was not disappointed. Definitely worth the upgrade. The staff and cuisine at our exclusive BLU restaurant made it worth the cost alone. Made you feel like you were at your own private club, serving breakfast and dinner. No seating issues, come when you want and get a table. Only ate at one other specialty restaurant the entire cruise (Murano French Classic), because they offered Aqua Class guests a 2 for 1 special the first night of the cruise ($45 add-on). Having their signature Lobster Murano flambed in congnac tableside was a real treat. Perfect weather with 75-85 degree days made us feel like we never left Southern California. Every shore excusion, venue, and guide made us feel like family and could not have worked out better. From Salmon fishing in Ketchikan, to Glacier Expeditions in Juneau, to Ziplining in Skagway (Grizzly Falls Zipline was a blast!), to Butchart Gardens in Victoria, this was simply the best vacation we have even been on....period. I will say that we met numerous "veteran" cruisers who had been on upwards of 10 cruises on 5 or 6 different cruise lines, and all commented that Celebrity was far and away the best ship with the best food...no question. If you ever get the chance to sail the Solstice, do yourself a favor and book it. Anyone making a negative comment about this cruise needs to get a life! Thanks Celebrity for the trip of a lifetime!   Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise