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2,310 Celebrity Southern Caribbean Cruise Reviews

We were on the Oct 4th sailing of the Equinox. We went a day early, stayed at Comfort Suites (who provided free transportation from the airport) in Fort Lauderdale, and had a delicious seafood dinner at Dockers within walking distance of ... Read More
We were on the Oct 4th sailing of the Equinox. We went a day early, stayed at Comfort Suites (who provided free transportation from the airport) in Fort Lauderdale, and had a delicious seafood dinner at Dockers within walking distance of the hotel. They had a nice shuttle to the cruise terminal for $10 each. Due to high swells at Grand Cayman and the tender boats not being able to sail safely, that port was closed. It was disappointing somewhat, but they gave us 4 extra hours in Aruba so that was nice. We had a wonderful time in the other 4 ports -- Aruba, Curacao, Bonaire, and Key West. Eagle Beach in Aruba and Mambo Beach in Curacao both were beautfiul, and had nice sandy beaches with plenty of palapas for shade. We chose an excursion that was a city tour and beach break in Bonaire. Coco Beach there was very rocky, chairs were crowded together, and there was not much shade, so it was our least favorite beach. The service on the ship was wonderful! Everyone, in every capacity, was so positive, happy, and helpful. We had excellent wait staff in the main dining room, Jon Jon and Kaydean. The food was so good there, that we saw no need to do specialty dining. Some at our table did, though, and brought back good reports on the Tuscan Grille and Murano. My husband wished they could do something about the TV service at sea -- we missed a lot of college and pro football games and the baseball playoffs -- but it definitely would not stop us from doing another Celebrity cruise. We had a wonderful time, and hated for it to end! Read Less
Sail Date October 2019
30th wedding anniversary. * Embarking from terminal 25 ft. Lauderdale, port everglades, which is used almost exclusively by Celebrity was a mess, no order at all; Upon arrival in the terminal 25 was met with a very large mass of people ... Read More
30th wedding anniversary. * Embarking from terminal 25 ft. Lauderdale, port everglades, which is used almost exclusively by Celebrity was a mess, no order at all; Upon arrival in the terminal 25 was met with a very large mass of people standing around Pressed up against the gangway that was not allowing entry to the ship. * Packs of people no queues, no signs, no directions or explanations why not being allowed to board. We completed about a week before on the Celebrity web page, the pre embarking docs Celebrity Express pass said to board 1200-1230. Boarding of the 100s jammed into the terminal 25 began at 1300. * During the wait pressed up against the crowd were a few celebrity employees roaming the 100s of passengers with computer tablets, taking pictures.Until we inched our way thru the masses that we discovered these roaming celebrity employees & struggled to learn what they were doing. the Celebrity employees did Not verify cabin number, drink pkgs, wifi, or Other items previously paid to the travel agent NOR items paid on the Celebrity web site by the passenger. On board that nite discovered wifes card did not have drink pkg upgrade fortunately before generating charges. * No key issued in terminal nor Gangway * No guidance from the gangway onto ship * The cabin contained 2Sea pass cards. I discovered before using the seapass card during the 12 day trip, that my wifes card did not have upgraded drink package associated with her seapass card. If I had not would have run up a large bill. I paid for the upgrade via the Celebrity web site weeks in advance of the voyage. I was required to go to guest relations, wait in Long line to straiten the mess they created. * Celebrity web site and the documents forwarded by the travel agent were dissimilar. never could locate on the Celebrity web site the specifics of: pre-paid items via the travel agent, or that I paid for on the Celebrity web site. Needed to patch the 2 together and hope they contained the total of all selections. * Online selections for pre-paid gratuities, drink pkgs, wifi that were selected weeks before sailing, were Not reflected online web nor app. * Celebrity app never same as printed daily planner on ship. Rooms, times for activities listed wrong on app vs. Print I.e. Never had menus for any dining venue. * Ran out of coke zero, then diet coke about ½ way thru voyage * Cancelled movie w/o notice * Venues unsuitable- several activities & games were hosted in ships areas with only 12 seats available. of the 12 seats, several empty seats were saved by passengers thereby creating disagreeable encounters when other people tried to be seated. attendees vastly exceeded 12 seats causing passages to be blocked to other passengers trying to proceed to different ship areas. * Specialty restaurant Tuscan grill was terrible (contrary to cruise critic reviews; maybe just the crew of the Ship?) 40% discount for specialty dining offered approx.. ½ way thru voyage which aggravated passengers who paid 100% for the same dinner. * Qsine Le Petit chef led to food poisoning were my wife projectile vomited during the next 12 hours * The Wifi for which I paid for, dropped a connection at least hourly * Three Holes were torn into 1 of our brand new baggage * At end cruise, we were given in the stateroom the wrong luggage tags to disembark @ ft. Lauderdale. Those Tags would have sent our luggage erroneously to Ft. Lauderdale airport never to be seen again. * FINALLY, With over a 1,00 passengers trying to disembark together, at the Ft. Lauderdale gangway I was prevented from departing the ship. blocked my exit with a security officer & told by the deck officer that the ship did not have credit card on file for me. the ship deck officer said the only credit card on file was for my wife. the deck officer said there was a $500 spa bill for my wife. the Celebrity officer said I had to go back into the ship down 2 decks, thru 1,000 departing passengers to Guest Relations to fix. I used a lot of colorful language to say that’s ridiculous that a credit card was not on file for me & only for my wife as I know the travel agent puts a card on file & I verified that a credit card was on file weeks before on the Celebrity Web site AND authorized it to be used by BOTH passengers(Mr. & Mrs.)in the cabin.Now on day 12, disembarking the ship says no credit card on file!! I offered to give them a credit card or number at the gangplank but they refused. N.B. crew stated card on file for Wife AND spa charge for Wife. So, why did crew even need a credit card for me?I should have walked off BUT instead went back into the ship, down 2 decks, past 100s of passengers, many of which witnessed the entire embarrassing episode unfold at the gangway where I was prevented from disembarking by security. Probably more problems... Read Less
Sail Date September 2019
My wife and I just returned from the 11 Day Caribbean sailing on the Equinox. The itinerary could not have been any better. 2 Sea Days to get into Cruise Mode and then 6 port stops to be followed by 2 more Sea Days. The Equinox is a ... Read More
My wife and I just returned from the 11 Day Caribbean sailing on the Equinox. The itinerary could not have been any better. 2 Sea Days to get into Cruise Mode and then 6 port stops to be followed by 2 more Sea Days. The Equinox is a beautiful ship that is kept VERY clean! The entire crew were very attentive and gave you a sense that they truly wanted you to enjoy your holiday. We were fortunate to be in a corner aft Sky Suite on Deck 10, number 1403. Being in a Suite we were able to dine in Luminae for most of our meals. The food and service were both excellent. In Luminae Richie and Paul (waiters) and Yan (bar service) each provided amazing service for the entire trip. The full staff in Luminae were all wonderful and welcoming. We also dined with a group in Murano one night and had a spectacular meal. We also used the Oceanview (buffet) a couple of times for lunch and found it to be full of options and also seemed very well maintained and organized. We also enjoyed many of the entertainers and live music. Some other things we really liked: - Being handed a glass of champagne upon boarding - One sunny sea day there was in impromptu sorbet service parade poolside, an actual parade of waiters served sorbet to anyone interested - Being greeted port side with cool drinks and or chilled towels - Cleanest vessel we have ever sailed on - Due to the ship design and implementation live music played in the grand foyer in the evenings was able to be enjoyed from floor 3 through 5 in many venues (martini bar, café bacio, Craft Social etc...) - Activities such as putting in the grand foyer and archery were welcome new events. As were Yes/No and Filthy Feud. - I had read/heard that the entertainment was not at the same level as Royal. Maybe there were no broadway shows but the entertainers did a very good job and there was a show each evening. We also saw two very funny comedians. When the show is not to your liking just move on the next event... - We enjoyed the Sunset Bar/Lawn area for a nice place to chat lawn side and have a cigar. The occasional live music out there was also a very nice touch - Glass blowing class was an amazing experience. Josh and Justin were both excellent. - The retreat lounge was excellent but we did not partake very often due to so many options. Alexandra and Ute (sp?) were both delightful. The only real downer was the Suite Sun Deck. It really is a shame the refurb was cut short because that area NEEDS water. We went up there a couple of times and walked right back out. I guess if you just want a quiet place to bake it is fine but there is no bar (but there is service) and no pool or hot tub or shower or sprinkler.... When the cruise ended the debarkation process was also seamless. We did luggage valet and were at the airport by about 8AM without any struggle at all. All in all, this was a wonderful cruise vacation. Thanks to all the folks who answered all my questions and provided input leading up to this. Read Less
Sail Date September 2019
cruise exceeded all our expectations and was fantastic from the food crew and entertainment. only did 2 excursions which were island tours at St Lucia and St Marteen and did our own thing at the other islands. embarkation and ... Read More
cruise exceeded all our expectations and was fantastic from the food crew and entertainment. only did 2 excursions which were island tours at St Lucia and St Marteen and did our own thing at the other islands. embarkation and disembarkation went very smoothly and i was very surprised by this when you consider the amount of people on board. the service was top notch and the crew always had a smile on their faces and were very friendly. waiting staff in the silhouette restaurant were really friendly and efficient and helpful with some good information on the ports we were visiting giving us some good tips cabin was very good and roomy (deluxe veranda deck 8) and kept spotless by our cabin boy overall condition of the ship looked very good and was maintained at every stop my only concern was the quality of the drinks obviously the bottled beer etc is not a problem but i have been a spiced rum drinker for over 20 years and it is mainly what i drink yet at times when getting Morgans Spiced rum with coke it did not seem to taste right, one night you could not taste anything so i got extra rum straight whichI added to the drink and it didn't even make it taste any better - went on the Bacardi Oakheart which was much better Read Less
Sail Date September 2019
Ft. Lauderdale, St. Thomas, St. Croix. Antigua, Barbados, St. Lucia, St. Maarten Number of Cruises – 27 Cruises on Celebrity – 6 Cruises on Equinox – 3 O.K. we love Celebrity and the Equinox. We figured we would have a ... Read More
Ft. Lauderdale, St. Thomas, St. Croix. Antigua, Barbados, St. Lucia, St. Maarten Number of Cruises – 27 Cruises on Celebrity – 6 Cruises on Equinox – 3 O.K. we love Celebrity and the Equinox. We figured we would have a rocky sea day heading south to St. Thomas due to passing tropical storm Karen, but it never grew to hurricane strength and stayed well east and north of us. Smooth sailing and sunny skies for 11 days. I doubt if I can add any original insights about the ports we visited, so I’ll relate some of the unique events occurring on our cruise. Docking at the Crown Bay pier, we were the only cruise ship in St. Thomas. The locals told us that we were the first ship to stop there in ten days due to weather concerns. I can’t ever remember being the only cruise ship in that port. The next day in St. Croix, my wife Joanne was relating this to a local shopkeeper and they told her they only see about twenty ships per year. In St. Lucia, the Navy’s hospital ship USNS Comfort was anchored a mile off our port of Castries. The US Navy took a 900=foot-long oil tanker and converted it to a hospital ship with 1,000 beds, 12 operating rooms and loads of medical staff. The ship is on a five-month deployment to the Caribbean and all-day long, Navy Blackhawk helicopters ferried patients to and from the airport in Castries. All of the medical care provided to the locals is completely free to them and when the ship departs it leaves several tons of medical supplies with the local medical services. Yes, it’s all paid for with our tax dollars, but it gives me a warm feel-good vibe that our tax dollars are doing some good in this world. One of the Equinox’s bus tours on St. Lucia had a head on crash when another driver drove on the wrong side of the road. Apparently, the bus driver and the guide had to be taken to a local hospital and Celebrity brought 20 bruised and battered passengers to the Equinox’s medical facility on deck 2. For the ship’s medical staff, it was an all hands-on deck response and fortunately there were no serious injuries. One couple were so impressed with the ship’s response that they immediately booked another Celebrity cruise while aboard. So, I’m sitting in Café al Bacio on deck 5 at around noon overlooking the three-story atrium and suddenly a Christmas show breaks out. The ship’s dancers popped an 8-track into the player on deck 3 and rehearsed a 30-minute Christmas song and dance routine. There were no costumes and this was not on the daily ship’s planner but it was a wonderful surprise to have Christmas in September. Hint for future cruisers: the grand finale number is Mariah Carey’s “All I Want for Christmas.” Perhaps this is just me, but I totally love seeing an electrical storm at night at sea. Sailing north to St. Maarten there was a storm that had to be 20 or 30 miles off our starboard side. We were in clear skies under a sliver of a new moon and every 20 seconds or so, the entire thunder storm looked like a giant flash bulb went off within it. There was no thunder due to the distance but you could see the storm soaring miles high. Good job Celebrity and mother nature. We had an unscheduled port stop in San Juan. Someone aboard had a medical emergency the night we left St. Maarten to head home. The Equinox was north of the Virgin Islands when It made a hard left to head for San Juan. We docked for five minutes at 5:15 a.m. to transfer a passenger to an ambulance on the pier and were off again. And no, passengers were not charged extra port fees for the stop. That day, the ship’s speed increased to 22.5 knots from 17 knots to make up lost time. Dining, crew, entertainment on the Equinox are all superb. We had two extra spectacular dining experiences at the Murano restaurant. Don’t miss it. We’ll be back, see you there. Read Less
Sail Date September 2019
This was technically our second cruise, though Hurricane Matthew a few years ago wrecked the first one, so I don't really count it. Cabin We had room 6165, which was a standard Verandah Room with a partially obstructed view. ... Read More
This was technically our second cruise, though Hurricane Matthew a few years ago wrecked the first one, so I don't really count it. Cabin We had room 6165, which was a standard Verandah Room with a partially obstructed view. The cabin was absolutely fine. The only obstruction to the view was the lifeboats below us, but that didn't make any difference to us. The balcony was big enough for the two of us to sit out and watch the sunrise with a glass of juice and a croissant, which was all we really needed. The beds were comfortable, there was plenty of storage space (not that I need much), and the bathroom was perfectly adequate. The shower was quite powerful and ran hot almost immediately. There were two sockets in easily accessible positions - there may have been more if we'd looked for them, but 2 was plenty. We didn't spend much time in the room as there were plenty of public spaces and the weather was good, All in all, a good cabin. It's worth noting that we only took the cabin as it included a free drinks package - without this, we probably wouldn't have spent the extra... Dining Originally, we had planned to eat in the speciality restaurants a couple of times, but after eating in the Silhouette Dining Room, we quickly decided that the food and service were very good, and we really didn't need or want to pay $40+ for a meal somewhere else. We had dinner in The Silhouette most evenings, as well as breakfast 3 or 4 times. We couldn't fault it any time, though as we had different tables a few times, the quality of the service inevitably varied. Most of the time, we ate breakfast in the buffet, as well as most of our lunches, and 2 or 3 dinners. This was probably where I was most surprised - I had expected the food to be adequate, but no more. However, it was fresh, and generally quite good quality, and we were more than happy to eat here when we were pressed for time and couldn't risk the main dining room. A couple of times, we ate at the Mast Grill, and again I was pleasantly surprised by the quality of the food served. They only do burgers and hot dogs, but they were good burgers and hot dogs. But best of all was Cafe Al Bacio. We had a drinks package, so we probably averaged around 3-4 coffees per day in here. The coffee was high street quality and the cakes were better than anything you get on the high streets (around us, at least!). The service was painfully slow, but you could get a takeaway coffee from the counter (and many people did). The gelataria next to the cafe was also good. The only real disappointment was the slush bar, which was closed for the whole cruise as far as we could tell. Moving on to the bars, they were without exception excellent. Each has its own theme and a distinctly different feel, from the Craft Bar (which feels like an English Sports Bar), to the ultra-modern Martini Bar or the Sky Observation Lounge (where quizzes and other events are hosted - a great place to watch the ship pull into or out of port). They all serve cocktails and a good selection of drinks, and to be honest we didn't spend as much time as we'd like in any of them! Embarkation was very smooth - we turned up a few minutes early, and were in our room within about 30 minutes. Our first cruise embarkation was wrecked by a hurricane (it took 5 hours of queuing to get on the ship), so this was a major concern for us prior to the cruise. Happily, it couldn't have been any smoother. The entertainment was plentiful - there was always live music playing somewhere on the ship, with a fairly wide variety. There were also many activities on board, from dancing workouts to colouring, to talks about Faberge Eggs. There was a different show every evening, and the standard of these was very mixed. A couple of the musical acts were exceptional, the musical shows were good, but the illusionist was genuinely appalling and we weren't keen on a couple of the other shows. The lawn is a nice idea, but we were quite disappointed on both occasions that we tried to watch a film there. There were only 3 working loungers (the others were broken), and it really wasn't practical to watch the film without them. Even if they'd all been working, ten? Really? One small criticism is that there is a library and a card game room on the ship. These are pretty much unusable when there is a band playing below them - the sound is channeled upwards and it's actually louder than when you are next to them. But the sets are only 45 minutes, so a trip to Cafe Al Bacio and back, and the problem's solved! In terms of Fitness and Recreation, we only really used the gym. We went between 7 and 8 every morning, and it was largely empty - there was never a problem getting a treadmill, and the rest of the equipment was also available. No idea if it got busier later in the day, though. One concern that we had was whether it would be difficult to get a lounger, but whilst the 'best spots' were inevitably unavailable most of the time (unless you happened to get lucky just as somebody was leaving), it was never difficult to find two loungers together out of the sun (or in it, if we preferred). The staff on the pool decks were always friendly and helpful, and offered us drinks etc. regularly. Whilst we didn't actually use the pools ourselves, they didn't look packed, and there were frequently jacuzzis available as well. One irritation that we did have was that the Arcade Room was open with the machines turned on for the entire cruise, but all of the machines to pay to play them were out of order, so we couldn't play, and they were wasting a lot of electricity. The shops were about what you'd expect - out of the price range of 90% of the passengers - but there was a sale most (all?) days that offered some good bargains. With no previous experience of cruises, it's hard to rate the service. Everybody was polite, service was generally quick and our room steward always had time to say hello. We weren't really into scuba diving and lying on beaches, so the decision to cruise the Caribbean was with hindsight a little odd (then again, the weather was nice). We did go on two Shore Excursions, of which the first was excellent (Nelson's Dockyard in Antigua), and one was abysmal (a waterfall in St Lucia). To be clear, the waterfall was nice, but the guide decided that rather than talking about the island, he'd tell us why each month should be 28 days, each day should start at dawn, and that there should only be ten months in the year. Seriously, you don't want to know! It was the most painful excursion of my life. Would we go again? Yes and no. The ship was everything that we'd want it to be, but to be honest, it was the Caribbean that was a bit of a let-down. It was difficult to get past the 'touristy places' to see the real islands, and to be honest, given that their economies are so reliant on tourism, perhaps that's for the best. We'd certainly cruise on one of Equinox's sister ships, and will probably do so. Again, judging value for money is difficult with no experience of other cruises to compare against, but comparing the cruise to holidays of other types that we've had, it seemed very reasonable. Read Less
Sail Date September 2019
This was our first time cruising with Celebrity and what a great experience. The embarkation was smooth and well organised. There was a small issues with our cabin which was dealt with.Daniel at guest relation assistance was very good. ... Read More
This was our first time cruising with Celebrity and what a great experience. The embarkation was smooth and well organised. There was a small issues with our cabin which was dealt with.Daniel at guest relation assistance was very good. We ate in the Silhouette Dinning room which was beautiful.on our first night we were welcomed by Linda and we were seated in the section managed by Alejandro , Branson , Nadaha the Sommelier and Amalia, we cannot praise the staff enough they made our dinning experience something to remember. The food suggestions and wine was exceptional. Credit has to given to this group of staff, Each morning we visited the coffee shop Mark remembered our drink order every morning. Juariel in the lounge bar on deck 3 what a guy. Carlos the Cruise Director great effort goes into the planning of the activities well done. Loved the 2 comedians and the final show and the silent disco was fantastic what a laugh. Overall this was a fantastic holiday and I am sure I will travel with Celebrities Cruises in the future. Read Less
Sail Date September 2019
I believe to give a fair cruise review a little back ground about my cruising experience.My first cruise ship I was ever on was when I was in my early 20's and was the SS Norway by Norwegian cruise line. Since those many moons ago I ... Read More
I believe to give a fair cruise review a little back ground about my cruising experience.My first cruise ship I was ever on was when I was in my early 20's and was the SS Norway by Norwegian cruise line. Since those many moons ago I have been on Carnival, Royal Carribean, Princess Cruise, Norwegian(again) and now Celebirty. I can defieanlty say without a doubt there are major differences in service and food on everyone of these cruiselines and the review I am about to give of the Equinox is my personal opinion only. We mainly chose the Equinox based on the cruise critc awards and the reviews of others so I am not sure if this was just us having so many different experiences on so many different cruiselines that the reviews of others maybe don't have or it was just a bad week for equinox in some areas. For example... if you have never been on a cruise ship and you go on a carnival cruise ship for the first time most would say it was the best food and service and the ship was so great...ect...ect .ect but if you were to go on say a Princess cruise ship then a carnival cruise ship you have something to measure it too. It was be like comparing apples and oranges Food and service vs activites, partying.Its just hard to compare and to give a good review. Opinions are so subjective. Never the less this is my only humble opinion of celebrity and the the ship. What helps us to decide on a cruiseship are two things....Service and Food. We are both in our late 40's and waters slides and rock walls aren't on our top of the list. Ship: For those that don't know the ship went throgh a mild remodeling but the ship being about 10 years old was still in top notch shap and the design and colors and interior were execellent. Cabin: We were in an Aqua Cabin 1631...interior was still in good shape, Large flat screen Samsung TV with FREE movies(some were saying that Celebrity has remove the free movies thats not the case) Free movies for us was John WIck 2, Dumbo and US? and they had several others. The channels that are availble on the ship as of this day are ESPN(internaltional ...big difference in American ESPN) ESPN2, CNN, Fox news, FOOD network, Sea movie channel and more.Bath shampoo and body wash by CO Bigelow Dining: So this was average to us ...at best...We thought by getting the Aqua cabin and able to dine in Blu that we would get a little better quality of food but thats not the case. You will be just getting a smaller version of the main dining room.(in my opinion) The food was average at best to us. We were disspaointed cause we read so many reviews of how great the food was on the ship so that along with service we thought how could we lose. We think this happened for several reason...Celebrity probably carries more international passenger than alot of other cruise lines so the dining menu was not our cup of tea. Alot of entrees came with a sauces or a marinde on it and that wasn't the problem..but the timing of it was. You could tell the sauces had been sitting on alot of fish or steak that was being served for a time..now I understanding feeding the masses can be very challenging but it is possibable and still be excellent(Princess cruises).. We really got tired of having not so fantastic food every nightt (dont get me wroing ....it wasn't bad its just average)so we decide to go to Murano which was a specialty resturant...this was Excellent and we were not disappointed so the next night we decide to go to the La Petite chef restuarant...this was more about the 3d aniamation than about the food. So we decide to stop messing around and go for the chefs table we were disappointed except for the dessert and which was a warm moist cake out of the oven and was exellenct. One the main dishes for the Chef table was a Halibut cooked in banana leaf marinated in wine(sounds good ..right?) wrong....we got this dish and opened it up and started eating it and I started to look around the table to see if it was just me but it wasn't ...the fish was very dry and didn't taste like it had anything on it...so I leaned over to the gentlman next to me asked how it was and he said it wasn't only dry but had not flavor...and i proceed to watch couple of people begin to dip their fish in the olive and vinger that was meant for the bread then i knew right there it wasn't just me but it was the fish. Sigh...very disappoinnting. There is one trend I have been noticing on alot of cruiselines and that is if you want execllent culunary food (excluding viking, regent, krystal and other top cruiselines) you have go to specility dining.It used to be you didn't have to do this and that the main dining room was the top notch on all cruiseline for while now its not the same anynmore. The buffet was above average as far as buffet go and as many do we ate there during lunch seeing its so close to the pool. Entertainment: The shows leave alot to be desired having seen broadway shows on Royal and Norwegian cruiseilnes..you wont' find Grease or hairspray or blueman group..this too was a disappoitnement. They did have a comdian and an illustionist and there singers and but they get blown away by Royal and Norwegian in these areas. This makes it very interesting because Royal owns Celebrity you would figure the would be more of a collabartion of sorts. Service: This is were Celebrity shines.....every person that I was in contact with every day called me by my last name and took care of any and all concerns we had...and for the most part did it promptly. Now saying that....there is a reason why this ship has outstanding services....its simple math....2,800 passengers and about 1300to 1400 crew members that ratio is incrediable. Bigger isn't always better when it comes to cruise ships and you do pay above to get on a celebrity ship compared to other cruiselines but there not huge crowds whereever you go and you can get a drink pretty fast no matter where you The Spa...for those interested in the spa.we had an aqua class cabin...if we decide to go back to celebrity again will more than likly not be doing the aqua cabin...we could have saved probably over 500.00 and just got the regular balcony cabin. The persian gardens was one the benefits of our aqua cabin but it wasn't worth it...Its not that we didn't use the gardens its that they kept forgetting to put the essential oils in the aromatic steam room and when that basilcly all you have to offer compared to other ships the you really don't have anything,The whole canyon spa is way over rated...Comparing it to say the Epic ship by Norwegian where you get not only aromatic steam rooms but cold rooms and indoor thermal waters to lay in ...no comparison.... Passengers: Alot were our age late 40 early 50s but there was alot of people late 50's to 60;s too. Don't expect a young crowd. This was a 10 day cruise so there was about 2800 people on this ship. I found out later there was 10 children aboard and I think i saw 3 of them. This is more of an middle to upper income class of passagners on this ship and alot and I mean alot of people from Europe. For those of you that have been on more than one cruise line you will notice small things that add up for this being a premium cruiseline... 1. All public bathroom don't use paper towels but use cottan hand clothes. 2.When you get back on board the ship from long hot day of excursions you will be greeted on the outside of the ship with your choose of ice water infused fruit and a chilled hand towel that has herbal frangrance. 3.I know its not a wow factor but most cruise ships require you to check out a beach towel when laying by the poolthat means having to return it....here you just grab one and go. 4. We learned through our dining experience ...that if there is anything that is wrong about your service or food they do all they can to make it right...example...I am not one to complain at all.. everyone on that ship is on contract so I do all that i can to make sure each crew member(waiter, room sterward,ect)that i am in contact with will get there contract renewed and so I don't complain openly but when I got back to the Blu resturant the next night my waiter asked how we liked our chef table ...we looked one another and said ...it was "ok" within 10 min the head waiter came up to us and applogized for such bad experericed and offerd us a specialty resturant the next night.Now to me that was a wow factor. 5. Room Steward....ok dont' laugh but everytime i was coming down the hallway and my room steward saw me coming...he stopped what he was doing and walked met me at my cabin door and unlocked it and said the exact same words...."How was your day' callign me by my last name...now i cant say that will happen with everyone but I can say Jonthan was very special to us and no he wasnt a butler but he sure could be one if he wanted. 6. The bars: this ship has some of the most exotic drinks and cocktails around. At the World Class Bar on the boat they make everyday all there syrups and fresh juices by hand and its discarded every day...for all their specialty drinks.. 7.On just about every event that they had gave alot of free sparkling wine and i know most cruise lines do this but this happend when first stepped on board the ship throught most of the cruise. Side notes....the interenet connection is "ok " for basic surfing but not for streaming even if you pay for the streaming...I got a max speed of 1.1 megabits on my speed test for a stream.It will be a pixal stream. Enjoyed laying on the grass on the back ot the boat watching movies. We did the mixolgy class and its pretty good deal...you will make yourself 4 premium cocktails and its not only fun but worth the money. One final note...Though celebrity brands themself as "modern Luxury"..this is not a luxury cruiseline its a solid premium cruiseline...I have seen some trying to compare this to a Viking cruise...I just don't think that its possible or fair to celebrity...think more of the lines of Princess cruiseline.... Overall looking back at the past 10 day cruise to southern carribean....it was a very good cruise...just wish the food was more to our liking...Would we go on it again?...probably not anytime soon I think we will go back to Princess or Norwegian or maybe save some pennies up and try for a Viking cruise. Saying that don't let one couples review sway your excitement for upcoming trip with Celebrity...its just an opinion and everyone experience is different...Look forward to sailiing with a good premium cruiseline. HappyCruising Read Less
Sail Date September 2019
We chose this cruise to celebrate my 45th birthday. This was our first time on celebrity but we have cruised with carnival NCL and Holland before. We wanted to splurge a little so we did a 10 day in concierge class aft facing balcony. We ... Read More
We chose this cruise to celebrate my 45th birthday. This was our first time on celebrity but we have cruised with carnival NCL and Holland before. We wanted to splurge a little so we did a 10 day in concierge class aft facing balcony. We did have ups and downs unfortunately and I do feel like we got sold on service that we mostly did not experience. Also the food was no better than what we experienced on NCL. We were on deck 10 in room 1208. Aft was very cool...we liked the room and the way it was set up. Loved seeing the wake every day, nice chairs that reclined on the balcony. Embarkation and Debarkation Both were easy, no issues. We got on in 10-15 mins and off just as easily. Our room was ready at 1 pm when we arrived. We did wait till 930 am to get off as we were staying in ft. Lauderdale for a day afterward. So it was way less crazy at that late hour. Ship It's beautiful but is showing signs of wear. Still very gorgeous. Just things like chair arms, mouldings, furnishings etc need to be replaced or repaired. We really loved the sky lounge for it's fresh 70s look and the theater...perfect seating and comfy chairs. The ship does feel modern but also classic. She's a bit smaller than what we have sailed in the past but still plenty of different venues to hang out. Dining ( average majority) We went daily to the buffet for breakfast. The menu never changes it's always the same and the food is average to less than average. Service was hit and miss. Our first night we ate at Tuscan grille. My steak was awful and I didn't like any of the appetizers. Service was less than impressive. fortunately as time went on specialty restaurants got better. Le petit chef at Quisine, sushi on 5 and Murano were all very good food and service was super at them most of the time. We also did a progressive lunch at Tuscan grille on the last sea day. much better service however some of the food was lacking and they stopped playing guitar in the middle of our lunch. Very strange schedule. Also occasionally we order something and it would never come. It was usually a second app so we figured the waiter just forgot. This happened at least 3 times with different places / people. I have to say the best food was at sushi on five but Murano was a very close second. Bars Service was lacking in the bars most of the time. Craft social was really the worst. they were out of a ton of different beers one time they served warm beer and more often than not they were either under staffed or simply hadn't planned for enough people. Big disappointment for those who love beer. we also had several waiters there that were just plain rude. we also experienced some of this at the sunset bar and at sky lounge. Once you got a drink though it was usually good. I don't drink alot so ordered water or ice tea and almost never got a chance at refill afterward. Disappointing. we had the classic package and felt that it did cover enough alcohol beer and wine to satisfy us. Entertainment Pretty good, we enjoyed both production shows that we saw. Topper and Elysium. We felt one of the male singers was lacking but the female leads were really good. The aerialists were awesome. Our favorite was the comedians. We wish there had been more. Celebrity is not good at telling you when the night is the only night you will have to see that particular show. The seats were comfortable in the theater and we enjoyed all the stuff we saw. Get there at least 10 to 15 minutes early though if you want a decent seat. We also thought we could see adequately from any spot in the theater. We did not participate much in the other activities as most of it was not interesting to us. We don't like trivia scavenger hunts card playing and other activities like that. Excursions I had some big issues with the UTV excursion. It was awful but I don't hold celebrity responsible. Our other excursion was canceled due to lack of wind it was land sailing. I think the biggest disappointment was on my birthday I rented an alcove which is just like a cabana. When we arrived at 9:30 a.m. we found that we had a waiter however had not been told the amenities the Cabana came with. Therefore we had ordered some things to be delivered that we did not need. then we had to go down to guest relations and spend approximately 40 minutes canceling and then replacing some of the items. also one of the items that came with was a bottle of grey goose we asked that we put on ice and it was. When we asked for it at 1:00 p.m. our waiter was going on break, we saw his bus take the bottle from the ice put it in an empty Cabana and then wait a half an hour for him to come back. By then in 90 heat it was warm. Stupid and ridiculous. also no one cleared the plates in our cabana and therefore it got really full and we had to ask three times. we had asked for chocolate strawberries to be delivered at 1:00 p.m. and they never showed up. We left and came back at 3:30 pm and the waiter told us they had been waiting since 3:00 p.m. and were now melting. Really? overall we enjoyed our cruise however we had many disappointments related to service in the bars restaurants and Cabana. silent Disco was probably our favorite activity very fun and we highly recommend it. we would take this cruise again however we would not pay for the extra things that concierge class provides. Read Less
Sail Date September 2019
This is now my favorite route in the Caribbean. Equinox is just he right size ship not too big and not too small. Public spaces are many and Sky lounge was practically empty early morning and late evening The bar tenders in Sky area are ... Read More
This is now my favorite route in the Caribbean. Equinox is just he right size ship not too big and not too small. Public spaces are many and Sky lounge was practically empty early morning and late evening The bar tenders in Sky area are also great group. We were in balcony room 9139 and enjoyed having the deck and location close to elevators. Our room steward "Mat" saw to our every need. We were able to dine in Murano, our favorite restaurant. Wonderful food and great wine pairing. We also tried Sushi on Five this trip. Food was amazing and we sampled almost the whole menu with our group. Tuscan unfortunately was again disappointing. Their hand made pasta is the worst of any Italian we have ever eaten. My ribeye steak was good as well as the tiramisu. Wine server filled our glasses once and never returned until the end of our meal to splash a drop in the glass. Outside pool, the usual chair hogs but Celebrity was really good in removing towels from areas vacant for long periods. Plenty of chairs available on higher deck. I did glass blowing and was a real treat. We now have a beautiful vase as a souvenir of our trip. Due to hurricane winds headed for Key West we missed that port and were taken to Royal Caribbean private island in Labadee,Hiati. This was fun but really did not like all the begging for you to shop in their booths. Enjoyed the local music and costumes upon arrival and departure. Embarkation and debarkation using the facial recognition was so easy. Process didn't take more than 10 minutes and we were on board. Same with going thru customs. Read Less
Sail Date September 2019
10 day southern itinerary....we had never been to the abcs before so we chose this. Embarking.....we had expedited arrival on our boarding passes....we arrived at port at 10, got in the doors to ship at 11, drink in hand at ... Read More
10 day southern itinerary....we had never been to the abcs before so we chose this. Embarking.....we had expedited arrival on our boarding passes....we arrived at port at 10, got in the doors to ship at 11, drink in hand at 11:15.....staff was so friendly and welcoming!! Love the welcome champagne touch. Cabin....8242 and 8244....on the hump.... Fabulous location right by the elevators....very quiet and wonderful room steward...dwi.....he did everything for us! so kind and friendly!!! super comfy beds and great toiletries!!! Nice big pump bottles!! Ship....i've been on equinox before....2 years ago....since then they have gotten lots of new furniture all over the ship. the public restrooms were always spotless. the entire ship was spotless!!! they were always seen cleaning, wiping, mopping!!! Food....mast grill delicious! buffet... Delicious with huge variety! main dining room....hit or miss with entrees and we had select dining with different wait staff nightly that varied.....not the greatest service. tuscan grille.....loved it! great service and outstanding food...ate there twice. le petit chef......wayyyy too long, food meh and service terrible...rude waiter...would not recommend! al baccio.....went daily for specialty coffees..... Outstanding service! Shows.....boring. Live music all around ......loved it! but needed more younger music.... Seas.....super smooth besides our last night. Ports.... Aruba ..... Disappointed....public crowded touristy beaches but friendly natives! Curacao.....did irie west beach tour....it was eight hours long and half was spent on a super hot bumpy open air bus....i do not recommend! Bonaire.....our favorite!!!!! SO GORGEOUS Grand cayman.....stingrays and royal palms beautiful! Key west....got diverted to labadee and so glad....it's gorgeous! Had a great time there!!! Debarkation.....had luggage valet....best thing ever!! was off the ship in 10 minutes! Overall......super friendly bar staff at the pool and other bars, incredible room steward, all the staff was so sweet and helpful!!! but....never once saw the captain and his daily announcements were useless. GREAT SHIP GREAT ITINERARY Great food and beverages!!!! Outstanding cruise!!!! LOVE YOU CELEBRITY!!!!⚓ Read Less
Sail Date September 2019
This is our 10th cruise on Equinox.. It's are go to when we don't want to fly since we live in Florida...Was supposedly revolutionized in May... very little signs except for suite amenities... Michael's club is now The ... Read More
This is our 10th cruise on Equinox.. It's are go to when we don't want to fly since we live in Florida...Was supposedly revolutionized in May... very little signs except for suite amenities... Michael's club is now The Retreat and is totally redone plus they added a suite only deck area.... This trip we booked Veranda... Only change in cabin were the bed coverings which our now Grey.. Really looks odd because they didn't update the color scheme anywhere else... What we were looking for is new night stands with drawers... Nope old ones still there looking worn as ever.. We really enjoyed the main dinning room, definitely felt the food has gone up a few notches (it was always good)... Enjoyed our one night in Murano.. Still top notch Tuscan grill was the same but found their steaks just didn't match up... Silk Harvest is gone :( replaced by LePetite Chef... Please understand what you are getting into before you spend $55... There are 2 seatings... 5:30 and 8:30, there is a fixed menu with NO choices... Because they project a cartoon on your plate of a tiny chef preparing your meal... 3 courses, 3 cartoons... Some people loved it, most did not... We go to Disney all the time so their concept would make an interesting option there.... So this reviewer gives it a thumbs down... We always love the Sushi restaurant but we're disappointed in quality and service there... Staff and crew outstanding as usual.. And the ship is still excellent and looks great... It's back to blue hulls instead of white... Read Less
Sail Date September 2019
This cruise was chosen for it's itinerary to the Southern Caribbean. This was the second cruise after refurbishment. Updates were nice. Except the new beds are like sleeping on concrete. Inside Cabin was good size. But several ... Read More
This cruise was chosen for it's itinerary to the Southern Caribbean. This was the second cruise after refurbishment. Updates were nice. Except the new beds are like sleeping on concrete. Inside Cabin was good size. But several issues with Cabin- Day 1- No Air Conditioning and whining noise coming from air intake vents; Day 1-3 No Hot water in the shower; Day 4- Key card wouldn't open cabin- had to replace batteries. Cutbacks in cabins- no coasters- so new cabinet tops will be ruined with glass water stains. Also bring you own paper and pin- no longer furnished. Took three ship shore excursions. Two of them were joined by guests from RCCL Ship also in port and there was way too many people. Also all of the excursions were substantially shorter than the times published. Food was okay- but nothing more so special than what I have had on Princess, NCL or RCCL. Also inferior to food on Oceania. Crew was very friendly and helpful. Entertainment was so-so. Theatre shows were okay. Silent Disco was a pleasant hit! Embarkation and Disembarkation were both very quick and well organized. Same was true of leaving and return at port. Shops on ship geared towards high end merchandise. Library non existent. Make sure you bring your own reading materials. This sailing has a wide variety of ages. I am sure this was partly due to kids from the US East Coast and Canada being on Spring Break. Read Less
Sail Date April 2019
I chose this cruise because of the itinerary. I have also sailed with Celebrity in the past and it was amazing. The ship just coming out of an extensive refurbishment was also a factor. Boarding was quick and easy as we filled out our ... Read More
I chose this cruise because of the itinerary. I have also sailed with Celebrity in the past and it was amazing. The ship just coming out of an extensive refurbishment was also a factor. Boarding was quick and easy as we filled out our Xpress passes prior to sailing. Our plane arrived in San Juan 2 hours late so we boarded during the muster drill and did not receive our glass of champagne, with I understand. Overall the ship looked very good i thought. Really enjoyed the layout of the Rendezvous Lounge, Main Dining Room was beautiful. Casino was nice and modern looking. I feel they could of done more with the Sunset Bar. Its such a great spot on the Solstice-Class ships. Maybe added more lounge type furniture instead of just tables and chairs. I think they missed the mark on that space. Oceanview Cafe was nicely redesigned but the positives stop there for that space. Our stateroom was nice and modern but small compared to newer ships. I thought the new Xhale mattress and pillows where amazing and had great night sleeps. Some of the other venues like the Martini Bar, Cellar Masters, Cafe Al Bacio, Sky Lounge etc. where not touched during the renovation. I'd would of liked to see something done in those spaces as they are starting to age a bit. Spa was nice but small, pool deck looks good. I liked the Solarium because of the padded lounge chairs, day beds and sofas. I would of liked to see them add this type our furniture to the outside main pool. I feel if Celebrity wants to distinguish themselves as a premium cruise line these items would set them apart from the pack. I feel the Rooftop Terrance is kind of a wasted space. They should of put a bar up there and maybe some hot tubs as to attract more people to use the space. Dinner in the Main Dining Room was very good as well as the service. From Rack of Lamp, Braised Short Ribs to Grand Marnier Souffle and Tiramisu all very good (Grand Marnier Souffle might be one of the best desserts I've ever had). Qsine was mediocre at best. Really the only thing I enjoyed where the sushi lollipops. Everything else was less than satisfactory. Lava crab, Chinese Martinis, Angus sliders, Meatball Trilogy all just not very good. Service wasn't much better either. If they want to do Tapas just serve traditional Spanish Tapas. I feel like the menu is all over the place with different types/ styles of food and maybe that's why the quality suffered. Tuscan Grille was good but i wasn't wowed. Appetizers like fired calamari and pork belly where good. I had the rigatoni with lobster in a pink sauce which was tasty. 22 oz dry-aged Porterhouse was just good, not wowed by it. Limoncello cheese cake was fare at best. Service was just okay if not slow at times. Again, I don't think these restaurants where worth the up charge. I feel like the food in the MDR was just as good and the service was far better. Not to mention the atmosphere was great. The Oceanview cafe was just not a good experience. On my previous Celebrity cruise in the Mediterranean we loved the buffet when coming back on the ship from a long day and grabbing cheese, meats and horderves even sushi before getting ready for dinner. this cruise not so much, you'd be lucky to get a slice of pizza or maybe pick some cheese from the salad bar if your lucky. You would think they would have a lot of offerings at this time because people where re-boarding and hungry from the days activities. I found this infuriating. We had dinner there the first night and it was just not good. Breakfast was not much better. Scrambled eggs where gross, breakfast meats where tasteless. Not a good effort from Celebrity. Room service breakfast was also lacking. My last Celebrity cruise you could get eggs made to order, not anymore. Only scrambled and they where nasty. No griddle items available either like pancakes, french toast etc. They also used to do a sea-day brunch which was amazing. Definitely a sign of cut backs. Entertainment was just okay. There where some singers and bands that where decent. I Like the solo guitarist and the latin band. The main pool band from Mexico was just not good. The female singer was off most the time and they didn't bring any energy. Comedian was kinda funny but lost steam as his set went on. The cruise director was good as well as the activities director, both very funny and put on entertaining events. I'm def willing to give Celebrity another shot, most likely on there newer ships. I just was not wowed by this recent experience and expected better. Read Less
Sail Date April 2019
Celebrity put some money into updates on this ship. It is still intimate, yet spacious enough that it doesn't feel crowded. Food- We were in the main dining, buffet and Tuscan grille. The food was very good in a venues. We ... Read More
Celebrity put some money into updates on this ship. It is still intimate, yet spacious enough that it doesn't feel crowded. Food- We were in the main dining, buffet and Tuscan grille. The food was very good in a venues. We loved our waiter in Tuscan; his name was Anish. The bakery on board was fresh and yummy everyday. Service- Everyone was very pleasant on the ship, except for our few encounters at the Sunset bar in the back. I am wondering if the young man we encountered was tired or something. Entertainment- There was a Motown group that came onboard that was pretty stellar, the other cast shows were just mediocre. I imagine they probably had new performers onboard and they were getting used to all of it. Getting on and off the ship was a breeze in San Juan. Definitely and easy port. All the islands were very pretty. Con- Only big con we had was the upsale that the specialty dining and bar staff do regularly. I don't think they should be bothering guests while they are eating. If they want to stand out in the hall as you walk by and promote that is fine, but coming to the table endlessly got super annoying. That is a big no no in my opinion. All of the other cruise ships have a set location outside of lido and talk to guests as they come or go. As far as drinks go, there is a station for that as well. Read Less
Sail Date April 2019
This was my 2nd cruise on the Summit (first was December 2018 pre-revolution) and we were excited to see all the changes. Embarkation was quick and easy. I’ve been on over 50 cruises and in addition to the quickest embarkation of ... Read More
This was my 2nd cruise on the Summit (first was December 2018 pre-revolution) and we were excited to see all the changes. Embarkation was quick and easy. I’ve been on over 50 cruises and in addition to the quickest embarkation of all, this was my favorite cruise! We arrived at the port at 1 pm and we were having our first cocktails by 110 at the Sunset bar. We appreciated the opportunity to drop our carryon luggage at our beautiful cabin immediately upon boarding We had an Oceanview cabin on deck 2 and it was really nice. Last time I was on the Summit I had a Aqua Spa stateroom and we really didn’t care for Blu and found the Spa to be to small and busy. Post revolution it is now even smaller so I just stayed away. The food on the ship was overall very good. We ate in the Cosmopolitan most nights and the Oceanview Cafe twice. While the new Oceanview Cafe is bright, beautiful and sparkling...the food was good but they need to be more creative. It was way too repetitious. What happened to different themes every night in the buffet? For the most part it looked the same daily but again, it tasted good but just got boring real fast. Sorry Oswald F and B Mgr. Spice it up a little Cosmopolitan had very good food and excellent service from Vicky the Sommelier and our wait staff. Colin the beverage server in Cosmopolitan was a rock star. All service was amazing including Oceanview Cafe. Bar service poolside was great. By Zejda and all the waiters was awesome! Entertainment was really good. John the comedian was really funny, game shows were fun and silent disco was a hoot as always. We were lucky to see Uptown again on this ship..they are super talented young men and their show was the best of the whole Cruise. We were disappointed that Patrick the Cruise Director was moved to Equinox on the day our ship sailed. He is such a great guy. Dan the CD from the Equinox was the CD for our sailing. His staff was terrific! Bennie and Manuel were truly outstanding. Manuel was promoted to CD on the Millennium so he left during our cruise. There seems to be a lot of shuffling around on Celebrity these days. Capt Charis was delightful! We were thrilled to be invited to have dinner with him and his lovely wife Elina. It was a wonderful evening that we will remember forever! Anishika Boodhun was Captains Club Hostess and she was such a pleasure to meet. Our Cabin Steward, Shannel did a great job keeping our cabin spotless daily plus she was so friendly and welcoming. Overall the cruise was fantastic! The ports were all great. Read Less
Sail Date April 2019
Pre-cruise: We stayed two nights at the Embassy Suites, San Juan Hotel & Casino. We were very pleased with our stay at the hotel. The pool is beautiful. The free breakfast was ok, and we enjoyed the free “happy hour” in the ... Read More
Pre-cruise: We stayed two nights at the Embassy Suites, San Juan Hotel & Casino. We were very pleased with our stay at the hotel. The pool is beautiful. The free breakfast was ok, and we enjoyed the free “happy hour” in the evening. Embarkation: Went very smoothly. The Ship: We found that the refurbishment has been very successful. Among other things, we liked the lighter colors of both the Rendezvous Lounge and the Main Dining Room. But unfortunately, we were not satisfied with the comfort to sit in the sofas in the Rendezvous. We liked the new design and furnishing of the Oceanview Cafè, but hink the outdoor section of the Cafè/The Sunset Bar should have more shade for the sun. Moreover: We appreciated that we now could put our carry on baggage in the cabin once we got on board, before the cleaning was finished, and before we went to lunch. We were pleased that the indoor Thalassotherapy Pool was kept after the refurbishment. . Cabin info: We had two Concierge balcony cabins on deck 8. We think Celebrity have done a great job with the total renovation of the cabins. And we were really impressed with the new bathroom. We had two different cabin attendants for our two cabins. The attendant for cabin no. 8150 did an ok job regarding the cleaning of the cabin. But we had to ask him for the Concierge bottle of sparkling wine, and we were not presented with the pillow menu. Dining: We had the second seating on deck 5 in the MDR. We four family members were mostly pleased with the quality of the food we selected, and we were all very satisfied with the service we received on our table no. 506 from Waiter, Moe, Assistant Waiter, Restiari and the Sommelier, Josip! The waitress who was responsible for bottled water, soft drinks, beer and drinks in our section of the MDR, also did a very good job! The maître was very visible. We had all our breakfasts in the Oceanview Café, and also lunches, if we got back on time, after being ashore. In contrast to our cruise with Constellation last fall, we had this time no difficulties in finding an unoccupied table. We were pleased with the food selection. But unfortunately, we were not satisfied with the clearing of tables. Especially clearing of tables in the outside part of the Oceanview, was very slow. In our opinion, it was due to poor management in the Café. We enjoyed Café al Bacio and its wide menu of coffee and teas, and with its nice waiter service. Bars: The service in the bars were mostly good. Our favorite hang-out bar/lounge, was also on this cruise the Rendezvous. Entertainment: With the exception of the group, Up Town, who performed in the Theater with Motown Music, and what we think in an excellent way – we found the two production shows to be quite ordinary. Unfortunately, we think some of the live music in the Rendezvous, was too noisy. The Captain’s Club Society: We are Elite Members, but we never attended the Elite Cocktail Hour, so we can't give any comment on that event. The Voyage: The 5 ports of call were all great. Internet: We were very dissatisfied with internet on board! Especially in the morning and evening the speed was very slow! We will take the opportunity to tell that we found the Concierge, Jess Dhokar, to be very friendly. And she did an excellent job, not least with the assistance we received from her concerning change of cabin, after one of our two cabins got a water leak from the air conditioning system. The salesman in the Apple Store was both very friendly and skilled. We also think the Cruise Director did a good job. Disembarkation: Fast Overall: Our family was very pleased with this cruise on the newly refurbished Summit, and with a friendly crew. Read Less
Sail Date April 2019
We chose this ship because we had sailed on Celebrity Equinox a year earlier. I traveled with my wife and 11 year old daughter. This was our 13th overall cruise and second one on Celebrity. The ship was a little older than the Equinox but ... Read More
We chose this ship because we had sailed on Celebrity Equinox a year earlier. I traveled with my wife and 11 year old daughter. This was our 13th overall cruise and second one on Celebrity. The ship was a little older than the Equinox but it had just received a refurbishment earlier this year. What stood out most to us was the room. We stayed in a Concierge Balcony. By far this was the most modern cruise ship cabin I have ever stayed in. The decor was amazing in the room. Overall the ship was very chic and elegant. There's just a feeling you get when you are on Celebrity versus other cruise lines. We have been on 8 Carnival cruises, 2 Celebrity cruises, 1 Princess cruise, 1 NCL cruise and 1 Royal Caribbean cruise. In my opinion nothing compares to Celebrity. The embarkation was very smooth as we had priority embarkation and was on the ship by 11:30 am. Our room was not ready, so we utilized the time to walk around the ship. I love the high end shops. As I mentioned earlier the cabin was amazing. There was plenty of space for the 3 of us. I love the fact they had multiple USB ports in the room and electrical outlets. It really had a modern feel to it. The thing I like most about Celebrity are the specialty restaurants. On this cruise we ate in the main dining room twice, Tuscany Grille twice, Sushi on Five twice and Q-Sine once. The food in all the restaurants were excellent as was the room service. We enjoyed the shows as well. We were fortunate to have some great nightly entertainers. It definitely was a contrast from our time on Equinox where we felt the entertainment was lacking a bit. Read Less
Sail Date April 2019
This was our second cruise on the Summit, first post-Revolution obviously. We went Aqua Class for the first time. Embarkation was easy and prompt, no waiting. We also appreciated being able to drop our bags in the room even though it ... Read More
This was our second cruise on the Summit, first post-Revolution obviously. We went Aqua Class for the first time. Embarkation was easy and prompt, no waiting. We also appreciated being able to drop our bags in the room even though it wasn't completely ready yet. After boarding, however, our luggage took 4 hours to find us. The luggage tags provided indicated our correct cabin number but the wrong deck number. We had to call to get them delivered. Our room steward consistently missed something daily, be it towels, Kleenex, etc. Requests were not communicated by guest services or ignored, not sure which; for example, we wanted to opt out of the daily tea and canapes, but they kept on coming! Champagne was delivered on the wrong night. My recollection was of getting chocolates on the pillows nightly - only once on this cruise. We were also given misinformation by the room steward about disembarkation. She wanted our checked luggage out of the room by 6:00 p.m. the night before - challenging when guest services advised that our duty-free purchases wouldn't arrive before 7:00 p.m., and the ship info said luggage out by 10:00! And she wanted us out of cabin by 7:00 a.m. (the required time is 8:00 a.m.) - with the result that she ignored the do not disturb sign on the door while we were at breakfast the last morning to go in and strip the bed, without asking our permission. These all detracted from what would have otherwise been an enjoyable cruise. Needless to say, there was no extra gratuity for her. It didn't help that she made little effort to be friendly towards us. We really enjoyed Blu's more intimate atmosphere as compared to Cosmopolitan, the main restaurant. There is stiff competition for the window tables. Irina the hostess is a delight. Joe, maitre'd, is excellent with guests and staff alike. Highly recommend Reagan as senior waiter. The entertainment on a whole was excellent. The American Ballet Theatre performance was excellent - but violinist Katerina Rossa was outstanding! Also enjoyed the McCartney performance - led by Ian B. Garcia of Toronto! Cellar Masters was our favourite hangout in the absence of an Ensemble Lounge on this ship. Music performances around the ship were not timed well or coordinated well. There were long gaps in entertainment unless you were poolside or otherwise into silly games. We found the cruise director Patrick to be irritating (not sure where he learned English but his pronunciation of some words is atrocious) and his sidekick Manuel we only ever saw on the tv, As for 'evening chic', and enforcement of dining room dress codes (in Cosmopolitan at least) - non-existent, apparently. Very disappointing. This was our 4th Celebrity cruise, so we are members of the Captains' Club, but never received an invitation to the Captains Club event on the last day, the sea day; we had to confirm when it was ourselves with guest services in order to attend. But we had great weather and enjoyed the ports and most of the excursions. Read Less
Sail Date April 2019
I had high expectations post-revolution as I was on the Summit last August and was excited to see the improvements. Were it not for the excellent staff I would have left really pissed off. We took a taxi from the airport to the pier. ... Read More
I had high expectations post-revolution as I was on the Summit last August and was excited to see the improvements. Were it not for the excellent staff I would have left really pissed off. We took a taxi from the airport to the pier. There were no ships in port so it would have been nice if they used a dock in town instead of their current location. Too much to get off and taxi into town. Check-in was a breeze and once on the ship we we were offered the usual glass of wine, which is always warm, so I declined. We went directly to our room to drop off our belongings then went to lunch. Imagine our surprise to see the tiny safe. Thank goodness we left our iPads at home. The ship on a whole is still old and rusty so don't expect magic. The Oceanview Cafe was improved and I liked the new layout. The food however, was like a one-trick pony. Same thing every day and after a couple of days everything tasted the same. Hated the Sunset Bar. Very little shade and the bar was way too narrow for the staff and everyone got wet when it rained. No improvement in Blu and the food was just okay. Staff, however, was amazing. Internet was a disgrace and not high speed, as advertised. Was much worse than pre-revolution. Kept disconnecting and spinning so nothing would load. The app was quite useful, however, the feature to unlock the door would not work. Entertainment poolside was lame. Lively Caribbean bands are a thing of the past. Disembarkation was very organized and went smoothly. Immigration/Customs lines were very long. We have Global Entry so bypassed everyone. Best $100 I ever invested. Overall this was a very disappointing cruise. Maybe I went with my expectations too high as I have been cruising Celebrity since the old Century, Horizon and Zenith ships and have witnessed the steady decline over the years. Sadly every cruise line has issues and there is no perfect cruise line any more. Read Less
Sail Date April 2019
I was in the Concierge Class, and the treatment was quite good. The room was really Large and I loved the Balcony. There are some definite positives at least for my cabin. The door to the Balcony was sliding and was really easy to open and ... Read More
I was in the Concierge Class, and the treatment was quite good. The room was really Large and I loved the Balcony. There are some definite positives at least for my cabin. The door to the Balcony was sliding and was really easy to open and close regardless of the weather. The bathroom was also very nice and the shower had a glass door --none of those grungy shower curtains. Mostly I ate in the main Dining room. The service and food were quite good (a few times the vegetables were overcooked, etc). The waiter always made certain I was happy with my meal and by the end had good suggestions for my dinner choices. I tried the room service breakfast a few times as I really wanted to sit on my Balcony and eat breakfast. The food was just not good, the eggs were rubbery, the toast was soggy the fruit plate was tiny and the oatmeal was cold. I tried the room service at other times and it was generally good. The buffet for any meal was much better than any other cruise buffet I have seen. The itinerary was interesting and most of the islands I would visit again. Read Less
Sail Date April 2019
Southern itinerary. Nice time of year to cruise from Fort Lauderdale because many ships have repositioned so the ports are not crowded with other ships. Service in Luminae was superb. The Skye Suite cabin 2163 is well positioned in the ... Read More
Southern itinerary. Nice time of year to cruise from Fort Lauderdale because many ships have repositioned so the ports are not crowded with other ships. Service in Luminae was superb. The Skye Suite cabin 2163 is well positioned in the "bulge" so limited noise from above and very near the midship elevators. (Other suite locations on deck 12 complained of being awakened by early morning chair scraping noises from the pool deck above. So, if you are a light sleeper considering a Skye Suite, be cognizant of what is located above the cabin). There are no electrical outlet by the bed, so extension cord going across the room is necessary if using a CPAP machine at night. It's hard to believe that the engineers missed that one when designing the cabins. Good entertainment. The crew is happy and there is a good positive vibe all over the ship. The casino has raised minimum table stakes from $5 to $10 so the casino was very empty most of the time. If you enjoy gambling, this most likely is not the ship for you. Busy places on the ship are the coffee bar and the gelato bar. Both are excellent. We are experienced cruisers (76) and honestly had no complaints. We enjoyed the ship and booked a crossing on it in the same cabin for 2020 which is a pretty good indication of our level of satisfaction. Read Less
Sail Date April 2019
We enjoyed everything about this cruise. The staff were amazing, ports were fun and the ship was beautiful. We had wonderful weather and we found all the ports very easy to navigate. We opted to do beach trips on our own and even ... Read More
We enjoyed everything about this cruise. The staff were amazing, ports were fun and the ship was beautiful. We had wonderful weather and we found all the ports very easy to navigate. We opted to do beach trips on our own and even though our son is in a wheelchair we found the taxis in each destination very easy to use. Our accessible cabin was very roomy and our stateroom attendant Nike was so efficient and accommodating. He made lots of fun towel animals for our son and left us beach towels each night on port days which was so helpful. The food on the ship was superb - for the entire cruise we chose to have a meal in the main dining room Opus and then the next night we would go to a speciality dining restaurant. In Opus our waiters Agus and Charles were fabulous, so quick, kind and smiley. All the speciality restaurants were great too - Qsine was a lot of fun, food in Tuscan was very good and Murano was up to scratch too but our favourite was the lawn club (thank you Goran). Ocean view was always clean with lots of choice. Buddi at breakfast time was such a delight and so kind to our son. We found the classic drinks package more than adequate and there wasn’t any problem getting a drink around the pool in the afternoon. We participated in some of the family activities hosted by the kids club and my son really enjoyed them. Patti and her team were so lovely and friendly. Noah loved meeting the Easter bunny at the Easter carnival and water games were a lot of fun, Entertainment was geared more to the adults than the children but we loved the production shows - Elysium was just amazing! We also had a lot of fun going to game shows hosted by Stephen (great tache) and Peter and we enjoyed listening to live music around the pool. My son really enjoyed the silent disco which was a new experience for me too! The staff in the shops were lovely. The ladies in Tiffany & Co were very helpful and Sergio in the art gallery was so sweet. The only negatives I can think of is that they could have done with cranking the air con up in the gym and we had problems initially with getting the Californian Chardonnay in Opus on our first night but other than that it was perfect. We met lots of lovely, kind people on the ship and we would love to go on another celebrity cruise in the future. Read Less
Sail Date April 2019
Amazing first cruise - room 1623 spotless and fantastic housekeeping team. Dining staff were always happy and respectful and couldn’t do enough for us. Spotless ship, amazing entertainment and couldn’t fault a thing. Room 1623 ... Read More
Amazing first cruise - room 1623 spotless and fantastic housekeeping team. Dining staff were always happy and respectful and couldn’t do enough for us. Spotless ship, amazing entertainment and couldn’t fault a thing. Room 1623 - previous reviews state tv issue not being in front of bed, but in front of sofa... the tvs turn using clips at the back, so can watch in bed if you want to! Food excellent, and would book again tomorrow. Excursions were great, and easy if you want the no hassle approach, although I’m sure cheaper if book independently, but that’s a personal choice. Dress code - not ott, but was nice to dress up in the evenings, but not feel uncomfortable. Plenty of bars and seats and we never struggled for a sun lounger even on sea days. Towels always well stocked and clean. Pool staff worked non stop. Memorable experience and will book again. Read Less
Sail Date April 2019
Firstly I would like to say 'OH MY GOD THAT WAS SO AWESOME'! I cant wait to book my next cruise. Huge thanks to everyone who works on board this ship, just about each and every one of you contributed to our fantastic experience ... Read More
Firstly I would like to say 'OH MY GOD THAT WAS SO AWESOME'! I cant wait to book my next cruise. Huge thanks to everyone who works on board this ship, just about each and every one of you contributed to our fantastic experience and you all deserve a big thank you from myself and my family, in particular our Personal Room Attendant Romeo and also our Head Waiter Peter. They were both the MVP's in our experience. Pretrip Advice You most definitely need at LEAST a 'Classic Drinks Package' and 'Basic Internet Package’ minimum if you are going to enjoy your cruise at all. On average we drank around 8 cocktails and beers each per day (4-5 around the pool area during the day and 2-3 in the evening during and after the shows) and around 4-5 soft drinks and 2 glasses of wine at dinner. Without a drinks package that is going to sting you hard on a 10 day cruise! And remember, on a Drinks Package the only limitation you have is your appetite! Drink as much as you can without feeling guilty at all! The Classic Drinks package entitles you to anything on the cocktail menu priced up to $8 or $9, most standard beers and glasses of ordinary wine. Without the internet you will find yourself pretty much secluded from the rest of the world however the basic internet package is VERY VERY SLOW and forget youtube or netflix, even instagram is patchy at best. The ATM is on Deck 3, you'll need to withdraw wads of cash before Port Calls because the Caribbean Islands are expensive - or at least everybody who lives there has their main priority in life to try and obtain as much out of a cruise passenger as possible and that means inflated taxi prices (expect $10-20 or more for a short journey per person). However if you are paying for excursions you will need less. But the excursions are super expensive so we opted for private or ad hoc tours (we paid our own taxis basically). Dont worry too much about mosquitos, they only really come out around sunset and by then you are on the ship and far away at sea! There are soooo many events and activities happening on the ship from 8am through to past midnight that it is mind boggling to keep up with everything, so have a quick scan of every day's events in advance and choose what you are keen on doing rather than just going around in limbo not knowing whats happening. Download the APP to keep track of everything. And the Attendant will drop off a schedule in the evening so carry that around with you just in case. Smoking areas are on Deck 5 Starboard side (2 areas) and also on one side of Deck 15. There are fantastic kids groups onboard, for teens and also for younger kids. Our 11 year old really enjoyed hanging out with the Kids Club and actually asked to go there whenever he had the chance. You dont need any towels for this cruise - even on excursions you are given towels to use. You only need toothpaste, shaving cream and personal items really as flannels, soap, shampoo and lotions are all provided. Island Tips: Antigua has great beaches but scruffy town and rural areas. Avoid. We spent the day at Ffryes beach but we could ideally have done 2 beaches ($40 taxi ride for 4 of us there and the same back). Barbados has amazing beaches - we spent the day on Pirate Cove and there is a whole stretch of amazing beaches walkable around that area. You can even walk there from the ship! We also did a Turtle and snorkelling session ($80 for 4 of us). Taxi there and back was $16 each way for 4 of us. St Lucia has no great beaches to speak of, we looked. It's also really shabby, we did however do the mudbaths which was interesting (but it smells!) - skin felt great afterwards. If I went back I would probably do a hike or see the rainforest or something, a driving tour is a bit dull as it's a bit shabby generally everywhere and the Pitons are nice to look at for around 20 minutes. Tour cost through Viator $170 for 4. St Kitts has some great beaches and is a stunning looking island - we went to Cockleshell Bay which was lovely and has 2 beach bars - we had lunch at one of them which was pretty decent. Taxi was $40 each way for 4 of us. St Kitts and St Maarten and well worth a repeat visit. St Maarten was our favourite island - it is really nicely developed and has amazing beaches - we went to Kim Sha beach, there is a nice restaurant there too (The Green Room) but we could have also gone to Maho Beach to see the airplanes landing which we missed unfortunately. Decks There are 16 decks on the ship or really only 14 that can be used (Theres no deck 13 and no deck 1 available to public). Most of them are stateroom levels but the ones we used the most are levels 3, 4, 5, 9, 14 and 15. The ship seems huge on arrival, especially if you haven't been on a cruise before but you quickly discover the areas you prefer. Deck 2 is the debarkation deck for exiting the ship during the Port calls. The nice thing about coming back from Port Calls is that Celebrity are on hand with fresh cucumber water and iced towels. They issue all guests with ship cards which basically act like a form of ID and also credit cards - so anything you buy gets scanned on your card and also it is used to verify your identity on port calls. DO NOT LOSE THIS - IT IS BASICALLY YOUR MEANS OF PAYMENT and the only thing you really need aboard ship. Deck 3 has the Guest Services and Excursions Desks as well as half the space dedicated to the Opus dining area which is where we had our evening meals. A band or musicians are usually based by the central elevator locations playing anything from classic rock tunes to upbeat disco tunes to jazz or violin, sometimes they have a DJ but it's the bands in the evening who are the pick of the music in the Grand Foyer. With the lifts whizzing up and down, the band playing, the terraces bustling and the shops and restaurants jostling for space it does seem very elegant and exciting, particularly at night. Deck 4 has the upstairs of the Opus dining area and the Theatre lower seating levels mostly. Then there is the Martini Bar and the Casino! Cellar Masters is a quiet wine specialty seating lounge. There is a shop promenade where you can purchase things like alcohol and clothing. The conference centre was holding an art exhibition and the Celebrity Central was where they had some games, quizzes and small events. Deck 5 is where you will find most of the specialty restaurants, the World Class Bar, Photo Gallery, Boutique shops and the top entrance to the Theatre. There is also the Ensemble Lounge Bar and a Coffee Bar area called Cafe Albacio. On Decks 6-10 there isn’t anything really other than the Hideaway (a place to sit in quiet) and the Library (free books to read). Deck 12 is the Spa and gym (they have free Saunas as part of the gym - wish we could have gone!) Deck 14 is the Pool Deck with 2 pools and a handful of jacuzzis, and the Ocean View Cafe where a buffet is served throughout most of the day and pool bars where we spent half our time. The Sky Observation Lounge is also where they have Karaoke and some Silent Discos, it is a nice generally quiet bar most of the time. There is also an Indoor Solarium pool mainly for adults with jacuzzis too. The main pool deck is a bit of an annoyance - people tend to think they can reserve their decks chairs close to the pool by leaving a peg on the chair and bugger off for the day. This really annoyed us. They need to implement a no peg rule. Deck 15 has seating around the overlook to the pool, a burger grill and some bars and the kids zone is based here. The best part of this deck is the back of the ship The Sunset Bar where the view is spectacular for sipping cocktails and the Lawn Club where they do an outdoor cinema some nights Theres a basketball court at the front but it’s a bit of a novelty item. And of course right at the top is deck 16 but its pretty boring up there as it’s just a sun lounging deck really and a place for special events like weddings. Read Less
Sail Date April 2019
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