What can you really say about a stateroom where the bedding had obviously not been changed from the previous guests. We didn't realize it the day of embarkmentas the sign in our room said, "not ready yet, will be back at 1pm" though the bed had already been made. We dropped our bags and headed out to the pool (where you will absolutely never find a lounger unless you are a very early riser) When ...
First time sailing with Celebrity and my last. Sailed multiple other lines in the states and Europe. Beautiful ship, decent staff, poor customer relations. No shower facilities for the fitness center unless you book something in the spa. Not a big drinker but incorrect charges multiple times. Bars did not appear to have enough staff to handle customer orders. Automatic additional ...
I chose this ship because it was a newer ship. I arrived to find my room was not clean. There was food on the floor, a used shower cap in a drawer, a half empty Evian bottle, and about 50 old wire hangers in the closet. I called housekeeping and they apologized. That was it. Then that night we arranged for fixed dining (same table, same restaurant, same time every night). I told the maitre d that ...
This was a boring and dull experience with an invisible Captain George. Saw him the first night and again at Captains Club event...then who knows where he was or what to expect each day of the trip?? This was the opposite from our experience with Captain Leo on the Eclipse - so friendly, visible and informative.
Cruising in February to the Caribbean on this ship was so disappointing - a real ...
We were planning a family cruise when we came upon Celebrity. We have primarily sailed with MSC in the Yacht Club (which I can't say enough about), but some of the family didn't have a yacht club budget and unfortunately, since we were going to spend time with family, we didn't think booking the yacht club was the right choice, because some of our family wouldn't be in the yacht club. My husband ...
This was our first cruise with Celebrity, having cruised in the past with RC, NCL, and Princess. Our booking was messed up through the travel agent and we wound up booked in an Aqua Class cabin. The cabin itself was tired, worn, and needed maintenance. The mattresses had permanent dips and I flipped those over so we didn't have to sleep in as deep of a hole. Curtains were hanging off the rod, ...
We are a retired couple from Florida and have cruised many times. The itinerary was great in the southern Caribbean: Antigua, Barbados, St. Lucia, Martinique, and St. Kitts. The ship was very tired and worn out with lots of visible rust, weathered wood, stained cushions, ripped chairs, and many other damages noticeable. The food in the main dining room was very good, but the options were ...
By far the coldest ship we’ve ever been on, the air conditioning must have been at the highest level. All the bars and lounges were freezing, we saw people coming in and shivering and leaving again. The restaurant was so cold the food went cold very quickly. We were told it was centrally controlled and could not be altered.
The shore excursions were a disaster, some because of the weather which ...
Been long time cruisers with RC and Celebrity. Took three cruises in 2023, all on Celebrity, all in the Retreat. Once we arrived at our cabin, we knew something was amiss. No Butler. There was a head butler, nothing more. Never met this person the entire cruise. That was disappointing.
Cruise was all right, nothing exceptional. We had been in most of the ports on previous cruises. Cartagena was ...
This was my 17th cruise, 5 on Celebrity and 2 on the Silhouette. By far the most disappointing cruise experience ever. Celebrity has always been a cut above the rest, but not on this cruise. The food, entertainment and treatment from the staff was very disappointing. Food in the buffet was repetitive and sometimes unrecognizable. No buffet carving board and reduced stations at dinner time? Basic ...