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1 Helpful Vote
Sail Date: December 2017
Off 2,000 passengers, 500 were children on Christmas break and summer vacation and totally unsupervised. Running thru the halls all hours of the night, across the dancefloor, blocking stairwells, spilling food on carpets and chairs, ... Read More
Off 2,000 passengers, 500 were children on Christmas break and summer vacation and totally unsupervised. Running thru the halls all hours of the night, across the dancefloor, blocking stairwells, spilling food on carpets and chairs, sliding down bannisters, etc. Our room stewart and dining staff were outstanding. Many of the bar staff were less than friendly. Buffet containers of water were empy several times, and coffee dispensers were cold. The Captain's daily morning announcements were mostly to encourage everyone to book shore excursions with the ship or to book future sailings. There was a lack of sea day activities that were not somehow related to selling a ship product or service. When I got off the ship at one port and asked a Celebrity officer where are we? He said just a minute, I will go ask. The entertainment in the evenings was generally good. The quality and service of the food was very good at dinner in the main dining room and the Tuscan Grill. Read Less
Sail Date: December 2017
This cruise had been a long-standing bucket-list item. We have always dreamed of visiting South America and had wanted to do this itinerary for some time. 2017 was the year and we chose the holiday sailing to coincide with allowable ... Read More
This cruise had been a long-standing bucket-list item. We have always dreamed of visiting South America and had wanted to do this itinerary for some time. 2017 was the year and we chose the holiday sailing to coincide with allowable vacation time from our full time jobs. Positives: Itinerary - fantastic! all our dreams came true. South America is magnificent and we are so blessed and grateful for being able to see all the scheduled ports of call. I will cherish the memories made in each port. Cabin - it was good, we had AQ2 9038 which had an extra large balcony that we enjoyed. The room was OK - needed some updates/repairs (we had to prop up the TV so it wouldn’t wobble and fall over - first world issues). BLU Restaurant - after sailing our last 5 cruises in Suites, I was a bit apprehensive of AquaClass - but BLU more than made up for it. Maitre’D Tanya and her staff were incredible. Memorable Staff Members: from stateroom attendant, to BLU staff, to our amazing Sommelier, to Captain’s Club hostess, and GRM - we always felt “special” on board ... that was the “saving grace” of the cruise (see below) ... Cons: here it is ... my apologies - I am usually rah-rah cheerleader for Celebrity - but ... I have to be honest. This holiday cruise was a bust when it came to Celebrity - I don’t even know where to start ... uhmmm, maybe the 500 unruly kids on board that destroyed everything in sight. Ripping Christmas decorations off cabin doors, egging elevators, throwing pizza and ice cream on walls, teenagers having late night parties in the Solarium until 04:00 AM (which our cabin was beneath), body-checking guests as they raced down hallways. It was unreal and the depth of the problem can never be conveyed in words. Then, there was the smoking ... holy ***** - a total disregard for safety and rules. Staff members would *only* do something about it, IF you said something, otherwise, they would walk right by the offending smoker. Between unruly kids, RUDE parents, and renegade smokers on board - this cruise I would aptly label as “uncontrolled chaos”. My DH will never do another Holiday Sailing again - which is an utter shame. I’m sure not all holiday sailings are like this - but this one ruined it for us. For the *first* time ever, we also began googling other cruise lines and I thought I would *never* doubt my loyalty to Celebrity. If you are looking for a “Celebrity” cruise (behaviour, respect for other cruisers, enjoyment) - do not pick this one ... it was, as mentioned above, uncontrolled chaos. Read Less
1 Helpful Vote
Sail Date: December 2017
Typical Celebrity basic cruise features with descent cabins, consistent service from cabin attendants, main dining room menu depth, and commercial entertainment offering. I have sailed on better Celebrity ships and operations ... Read More
Typical Celebrity basic cruise features with descent cabins, consistent service from cabin attendants, main dining room menu depth, and commercial entertainment offering. I have sailed on better Celebrity ships and operations particularly with Solstice Class. A few major flaws to note. Atrocious tender operation wherein we had to wait over one hour in early am to go to shore. No excuse for this. On XMAS night, dining room had a meltdown from 8-9:30 pm due to volume. No apologies for long seating waits and confusion offered...bad form. Selling over the top. This cruise featured amped pricing on all service items such as specialty dining and spa services. Thought we were on Carnival on a few occasions. NCL offers more variety and superb entertainment. Specialty dining depth with newer ships sets them above Celebrity Infinity. On the positive side, they did have an underutilized M Life resource in Mickey Live. A very enjoyable speaker and presenter who is extremely knowledgeable. But they only featured him sparingly in our view. Read Less
Sail Date: December 2017
Disappointed with the Infinity- one of the older ships, dated decor and I believe due to be de-commissioned later this year to make way for the new Celebrity range. Cabin was clean but small with basic balcony. The cruise was ruined by ... Read More
Disappointed with the Infinity- one of the older ships, dated decor and I believe due to be de-commissioned later this year to make way for the new Celebrity range. Cabin was clean but small with basic balcony. The cruise was ruined by unruly kids whose parents took no notice whatsoever of them running wild- through the restaurants including climbing the trellis, barging through the middle of the dance floor and eating burgers in the Jacuzzi. My husband pointed out to the waiters who seemed powerless to intervene. The resturant was immpossible to get into without a 2+ hour wait unless you wanted to eat at 5.30pm. The reason given was so many Spanish families had booked on this cruise and liked to eat late. The first eve we ate at 11.30pm deapite the resturant supposedly closing at 9.30pm One of the main reasons for out S American adventure was the Chilean Fiords. Unfortunately it was impossible to hear the speaker due to microphone malfunction plus having an open bar with many people talking and children running around. Totally ruined our experience Lastly I think it is important to realise that over xmas there will be a lot of families with children running around. On this cruise over 1/3rd were under age 21yrs. This was never explained to us by our travel agent and something we hadn't anticipated, and certainly will be something we will take into consideration going forward This cruise was marketed as a six star cruise. That it is certainly not. Forget gala balls and new years dances- more like turn up in ripped jeans and baseball hats. There wasnt even a xmas cracker or party hat on the table Very disappointed and will be crossing Celebrity off our list of further cruises Read Less
Sail Date: December 2017
I chose this cruise because I wanted to be away over Christmas and the new year and the itinerary from Buenos Aires around the Horn to Chile really appealed to me. That did not disappoint at all. The only downside of going at this time ... Read More
I chose this cruise because I wanted to be away over Christmas and the new year and the itinerary from Buenos Aires around the Horn to Chile really appealed to me. That did not disappoint at all. The only downside of going at this time of the year was that the ship was full of children running around all over the place and there was no where quiet to escape to. So I would go to my cabin. The Celebrity Infinity staff said it was unprecedented to have so many children at once, I was told there were about 40 groups of about 15 family members in each group. I must say the Celebrity Infinity staff were wonderful and went out of their way to make my cruise very special. I really enjoyed Mickeylive’s presentations, they were extremely informative and amusing. I learnt a lot about each port and the wildlife. He is very knowledgeable. Read Less
6 Helpful Votes
Sail Date: December 2017
We chose this cruise because it was recommended by Butterfield and Robinson. We have traveled three times before on private, Bespoke family trips with them. And previously have stayed in luxurious and unique accommodations. We definitely ... Read More
We chose this cruise because it was recommended by Butterfield and Robinson. We have traveled three times before on private, Bespoke family trips with them. And previously have stayed in luxurious and unique accommodations. We definitely were unprepared for the Xperience. As we approached the ship we saw the rusted anchor and hand painted Xperience sign on the boat. Celebrity lists the ship as being remodeled I think in 2017. The dining room looks pretty good, the reception area about a grade B. The staterooms are another story. New bed coverings and pillows, the rest I don't think had been touched. This ship used to be the M/V Eclipse which came to be in the 80's. The bathroom is like something from summer camp. We were in room 400, Elite ocean view. The most expensive category on the ship. Our adult children were premium ocean view, the second most expensive category. Our cabin attendant George was amazing,efficient and always smiling- a true asset to this aging ship! But even George can't make up for no wi-fi ( had to ask the hotel manager what the password was and he finally gave it to us written on a post it note)- think we were finally able to connect probably twice in the reception area) a TV that doesn't work( only get channels 21,22,30 and only play old DVD's- most of the time you get only 2 of those channels- sometime none- and never lets you watch a whole movie without cutting out- by the way Celebrity lists this as satellite TV. Celebrity also says you can pick a firmness for your mattress and pillow type- never was asked about that. And the bathroom- hope I can post a picture . The food was always served buffet style. Plenty of variety, the quality was pretty much like summer camp- dorm food . The wait staff is attentive and amazing. We just loved them. I got severe diarrhea on the second day,that's six full days on the ship, a long plane ride home and it's still with me as I post today. We had six people in our party and 1/2 got it. I talked to several other guests and they had the same problem. One night I looked around at dinner and one full table of 8 was gone, with two other tables missing guests. In a ship that holds 48 guests, really doesn't advertise any kind of room service, and has no fast food or alternate dining choices available I think that is very telling. Thank goodness they had a ships doctor onboard. Had we been warned that the ship was, as the wonderful guide Karina stated "more like a summer camp" we would have prepared ourselves and possibly booked another ship- possibly the Silver Seas. The Galapagos is a magical very remote place-but for those who want a luxury experience- this truly isn't it. This trip was probably the most expensive trip our family has booked to date. If you look at Butterfield and Robinsons trips for 2018 they seem to have chosen another vessel for their trips Read Less
1 Helpful Vote
Sail Date: December 2017
I wanted to see South America and I had been pleased with previous Celebrity cruises. I did not expect total mayhem. Anytime dining meant waiting 1/2 to 1 1/2 hours to be seated because they were reserving too many unoccupied tables for ... Read More
I wanted to see South America and I had been pleased with previous Celebrity cruises. I did not expect total mayhem. Anytime dining meant waiting 1/2 to 1 1/2 hours to be seated because they were reserving too many unoccupied tables for large families. Children running on stage during performances. When we boarded, there was an error. Over the next 3 days, I had to be at the main desk 4 times. Because of the long lines and the many errors for other passengers, this meant over 3 hours of my vacation time wasted to correct the original error otherwise I would not have been able to get on and off the ship. They never fully corrected the benefits that I was due to my having been on 4 previous Celebrity cruises. In order to get a table, we had to eat at 6:30. The person seating us had a hard time finding our table because everything had been rearranged to accommodate the large families. Some of the waitstaff were so flustered that it was difficult for them to get the proper food to our table. When it finally came to us, it was not always cooked properly. The sushi restaurant ran out of items on the third day of the cruise. This specialty restaurant was overtaxed and the food was no better than your corner home town restaurant. I wonder how they justify charging extra for this. The tours would come back at the same time. If you were not an Aqua or Suite or Concierge class passenger and the ship was tendered, you would have to wait over an hour in line to get back on board. The cruise staff was flustered because many of the parents did not care to supervise their children and they were scared to upset the parents. Activities were missed because of bad communication. Read Less
1 Helpful Vote
Sail Date: December 2017
We selected this cruise because we had never been to any South American countries and wanted the positive experiences and appreciations that travel to new destinations can provide. The cruise offered a nice balance of port calls vs sea ... Read More
We selected this cruise because we had never been to any South American countries and wanted the positive experiences and appreciations that travel to new destinations can provide. The cruise offered a nice balance of port calls vs sea days, although the only minus was that two port calls were to Montivedeo and Ushuaia on public holidays and both were “closed” (except for tourist shops). Perhaps with planning, Christmas Day and New Year’s Day could have been ‘at sea’ so we could have experienced the two port calls when fully working. Not a big issue though. Embarkation: We were in Concierge class and embarkation was a quick and smooth experience. I am in constant awe how Celebrity turns the ship around so quickly, although note that the staff have very long days on embarkation day. Cabin: We had a GREAT cabin steward ever - Richard. Our veranda cabin was kept spotless. He didn't bother us when the do not disturb sign was on but managed to clean it when we were out. He was professional, courteous and very efficient. Activities: There was plenty of activities for all tastes and ages- enough to keep busy. I enjoyed the lectures but some were way too early - 9 am! It would have been cool to have the lecture on the night sky up on the rooftop terrace in the evening. We participated in a few activities, We did the watercolour painting workshop with Ronnie - a bit too rushed but I enjoyed it. We used the gym every day - very nice but crowded. . Well equipped and everyone using it was very considerate. Carlo was a great gym director and was generous with his advice and help. Dining: We had select dining although needs to pre-book an evening dining time due to the high demand and late dining habits of the Latino guests 1800 of the 2100 or so guest total. The food and service was generally fine although on a 15 night passage, the Trellis menu was becoming tired and at times repetitive. But hats off to the staff who turned around such a large clientele night after night. hit or miss. We dined at Tuscan Grill on New Year’s Eve - attentive service, flavoursome food - just too much of it. Our waiter did a great job managing all of us. Of the Trellis staff, the standouts were Ali on, Shinde, Schubert, Asep. All are fantastic people, friendly without being obsequious, professional and genuinely nice. They made dining in the Trellis a “ look forward to” experience. Al Bacio. Without doubt, Cafe Al Bacio was our favourite place. From the 0700 hrs first coffee and Berlina’s ( in our PJs! - no one cared!!!) throughout the day and night. The staff made this experience the best and our heartfelt thanks to Daniela, Chitra, Lucky, Melissa and the baristas. Also Taz across the way in the Gelatoria/ Cocktail bar. All these fantastic Ambassadors should be praised the the Celebrity Board of Directors as great ambassadors of the company. Down Side. Like most long duration activities, there are likely to be downsides. For us, it was the large number of Latino teens and children who were rude, obnoxious and behaved in a self entitled manner ( where actually none existed). They would be demanding and ungrateful to staff, queue jump, be pushy and intolerant. Worst, they often roamed and partied in the corridors up to 0400 hrs each night being thoroughly noisey and totally inconsiderate of sleeping guests. Complaints to them and Celebrity fell on deaf ears. There was no evidence that their parents had any influence on these miscreants and actuall, we experienced some parents who led by example. They should be thoroughly ashamed, but I guess that’s their culture and breeding. WARNING. I recommend that future guests avoid the South American cruises when Latin school holidays are on. Final Thoughts: You will encounter glitches when travelling, but if you don't make the best of it, then you will ruin your vacation. Putting the down-side of Latino boorish behaviour to the side, on balance the cruise was everything we hoped for. Our experiences in South America were rich and rewarding and the cruise enabled a wide spectrum of opportunities.. Read Less
Sail Date: December 2017
I do love every ship and Infinity is no different. Yeah she is a little bit older but that does not bother me. I like the movie area up on Deck 12 - although most of my cruise "Around the Horn" was too cold to enjoy it. I also ... Read More
I do love every ship and Infinity is no different. Yeah she is a little bit older but that does not bother me. I like the movie area up on Deck 12 - although most of my cruise "Around the Horn" was too cold to enjoy it. I also love the sunset bar on Deck 10 aft. I was staying on Deck 11 and was able to take a stairwell right down to that bar. Finally with the cruise I was on - I spent most of the time in Constellation Lounge looking out at the beauty ahead of me. Service on this ship was great! Especially in Blu! I was blown away by the service there. And the food in Blu was fantastic. Martini bar is a blast and I completely enjoyed trying some new ones. Solarium was super nice for this particular cruise as it was always nice and warm - which was needed for about 50% of this cruise. Overall - had a great time and I would not hesitate to cruise on Infinity again. Read Less
Sail Date: December 2017
We chose the cruise to be able to visit various ports in Chile, Argentina and Uruguay and see the very varied landscape of southern South America and view the abundant wild-life. We like the size of the Infinity and found it very ... Read More
We chose the cruise to be able to visit various ports in Chile, Argentina and Uruguay and see the very varied landscape of southern South America and view the abundant wild-life. We like the size of the Infinity and found it very comfortable. The Infinity does seem like it is due to be refurbished. Furniture, fixtures and linens were older and seemed worn and really need to be redone. Linens and towels seemed of lower quality and were dull and not up to the standards on other celebrity cruises. Our cabin steward was wonderful. Dining was excellent. We typically sat with others and enjoyed meeting many new travelers and sampling excellent food. Embarcation and Disembarkation worked well although we were very disappointed in the late change of the port from Valparaiso to San Antonio and the companies very poor response to help customer make that transiton. First we were told that we had to make our own way and then after complaints to supervisors, were able to get a bus to the new location after staying overnight near the airport. We had to cancel a planned trip to Valparaiso. The excursions were good but the tender service was awful. As one client mentioned, this is not their first rodeo and they should have a better system. It was hard to get off the ship if you didn't pay for one of the Celebrity excursions - we had to complain to get off early enough on Sunday to get to a church service. Some of the tenders were not full when they left because they didn't send enough people down at the prescribed time. It was frustrating and people were left to sit in public areas with little staff support and with lots of dishes and cups just left without clean-up. Really needed better management of the tenders and up-keep of the ship. We loved the discussions by Micky Live who was an absolute treasure of information. Celsea Behymer, the naturalist, was excellent and really spent quite a bit of time with cruisers. We loved that part. The scenery was excellent. Read Less
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