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7 Helpful Votes
Sail Date: January 2018
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we ... Read More
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we arrived in Ushuaia seven hours after the scheduled time. All tours were rushed and by the time we finished the tour all shops and museums were closed for the day. It was our intention to visit this far away place thoroughly and experience the life here. Then we were supposed to circle Cape Horn, but the ship just went a little north then turned around. When we got to Elephant Bay the ship was not able to get close to the shore because it did not have enough force. We did not stop in Port Stanley because of the weather and our next stop, Port Madryn, was canceled. We were on board for 12 days out of the 14-day cruise. This ship was working with only one propeller for a long time. Celebrity was well aware of this problem yet it chose not to disclose it so as not give the passengers the right to cancel the trip without penalties. It is still sailing north and back to Antartica without any plans to stop to fix the problem. Read Less
9 Helpful Votes
Sail Date: January 2018
The itinerary on Celebrity Infinity was excellent: Buenos Aires to Ushuaia to Cape Horn to Antarctica to Port Stanley, Falkland’s, to Puerto Madryn to Montevideo and back to Buenos Aires. The only issue with it was the first [boring] ... Read More
The itinerary on Celebrity Infinity was excellent: Buenos Aires to Ushuaia to Cape Horn to Antarctica to Port Stanley, Falkland’s, to Puerto Madryn to Montevideo and back to Buenos Aires. The only issue with it was the first [boring] 3 days at sea, but we skipped them by flying to Ushuaia directly. (Yet, Celebrity, of course, not only issues no refund for those 3 days, but charges a fee to allow you to embark in a different port. The funny part of that was a call from them on the day of the departure with a question of why we are not on the ship. Despite the fee charged, they did not bother to communicate our embarkation exclusion to the vessel!) There's more. Unfortunately, a week before sailing, Celebrity sent an email that they have a problem with the ship’s propulsion system, as such they won’t have sufficient speed and will have to cancel our visit to Puerto Madryn. It was very bad news, but at least they promised to refund one day as an excuse; not a fair exchange of course but something. (Later on the ship, during our Inside Access Tour, we of course asked in the mechanical room what the problem they have with the propulsion system, but the crew politely did not give an answer.) The worst part came later. They suddenly cancelled Port Stanley as well. This time it was “for safety reasons”, saying that the weather is too bad there, that it’s a strong wind of 55-80 kph and getting to the shores is not possible. Alas, there is a big problem with this statement. First of all, the crew already knew and many people told us two days before that we won’t go to Port Stanley; that's before there was any reliable weather information. Also, our sailing through Drake Passage was extremely smooth. We were really lucky with the weather! Then at 5 AM on the morning we were supposed to sail to Port Stanley I checked the weather there and it was …sunny with 50 kph wind indeed but also CALMING to 25 kph during the day. Nonetheless, “for our safety” we did not go there. Of course, people attacked all officers with tons of questions. The main one being why not visit Puerto Madryn or another port in Argentina instead. We got no answer. I also had an opportunity to ask the captain personally on the real reason for skipping Stanley. The answer was, “I’m the captain, I know better.” So, it looks like Celebrity Infinity either has a big technical problem with the vessel (and then it’s a real safety issue!) or saves money on port fees, etc., maximizing their profits. Either way, my advice is to never use this company. They have no respect for their customers, easily ruining vacations for 2000+ people. Read Less
4 Helpful Votes
Sail Date: January 2018
I saved for almost 2 years to do this cruise because of the ports including Antartica. It was such a disappointment because ports were missed due to the mechanical problems this ship,has been experiencing for months. We missed Puerto ... Read More
I saved for almost 2 years to do this cruise because of the ports including Antartica. It was such a disappointment because ports were missed due to the mechanical problems this ship,has been experiencing for months. We missed Puerto Madryn completely and never arrived at the Falklands Islands, running a day behind schedule. We were due to arrive at the Falkland Islands on the 30th January, instead nearing the Falklands on the 31st January before hitting 80-90 knots winds therefore abandoning idea of stopping at the Falklands Islands the night prior. Ushuaia, we were due to arrive at 9am and depart at 9.00pm instead arriving closer to 4.30pm on the day, giving us very little daylight for a 4 hour shore tour. We were rushed from the ship to a bus, then herded like cattle on to the End of the World Train, only to find the End of the World Post Office closed on our arrival, and a brief 10 minute stop at the lake, arriving back in Ushuaia town at 8.50pm with shops closing at 9.00pm so I went directly to the ship. Antartica was fogged in until mid-morning but thanks to Captain Francis decision to stay longer passengers were rewarded with spectacular views of the glaciers and ice bergs. The entertainment teams worked wonders to put on extra entertainment and activities since we spent 12 1/2 days at sea of our 14 night cruise. Overall, disappointing because the ports were missed because of the propeller problems that the ship had been experiencing for months. A number of passengers had been advised by private tour operators that these ports were cancelled before the Celebrity Infinity’s departed Buenos Aires yet most of the passengers were informed of Puerto Madryn’s cancellation only. Passengers certainly did not get what’s they paid for ... a very disappointing experience. Yes, many passengers were very angry, demanding compensation, and not just a refund for one missed port of call. Read Less
Sail Date: January 2018
Ship is tired, crew is great. Trellis dining room food good but service inconsistent. Ocean view Cafe always crowded, not enough seating and food average. Difficult to manage with a cold weather itinerary. Were 4 ports scheduled. One ... Read More
Ship is tired, crew is great. Trellis dining room food good but service inconsistent. Ocean view Cafe always crowded, not enough seating and food average. Difficult to manage with a cold weather itinerary. Were 4 ports scheduled. One port cancelled before sailing with 1 day refund due to ship propulsion issues, Puerto Madryn (penguins). Ushuaia arrival at 4:30 pm to 2 am. Shore excursions out after dark, town closed not a full value stop again delayed due to ship issue. Falkland Islands stop cancelled due to weather on rescheduled day due to ship issue. No flexibility in travel so more sea days. 2 ports on a 14 night cruise. Arrived Montevideo, last stop at 6 am, 2 hours early. Big deal, who wants to go out at 6am? Celebrity needs to give additional refunds due to their known propulsion issues and the effect it had on the trip. Passengers were very upset. Entertainment is mixed. Cruise Director makes the day, Alejandro. Most entertainers focused on older music with little current. Understand the mix is difficult to obtain but needs to be a little more focused on those “slightly younger”. MickeyLive is the best value on the ship with his lectures and active meetings. He really does a great job and Celebrity is lucky to have him and his energy on the ship. Read Less
3 Helpful Votes
Sail Date: January 2018
We had heard great things about Antarctica from fellow cruisers on a Holland America ship, so we booked the January 21 sailing on Celebrity Infinity. There were many good things to report. - Antarctica was beautiful - Great port ... Read More
We had heard great things about Antarctica from fellow cruisers on a Holland America ship, so we booked the January 21 sailing on Celebrity Infinity. There were many good things to report. - Antarctica was beautiful - Great port lectures - Staff was uniformly excellent - Good food - Enjoyable entertainment The ship is somewhat tired. Not in bad shape, but a clear step down from other ships/cruise lines we have sailed recently. Needs a major overhaul or retirement to be first class. Not a big issue, but takes the edge off the experience. The truly bad was that the ship had lost 1/2 of its propulsion. There are 2 units and only one worked. While the ship can function with one, it has to go slower, has no reserve power to compensate for problems and would completely disabled if the remaining unit failed. (Clearly they do fail as one had on the prior cruise.) Yes, a modern jet can fly with one engine, but they never leave the ground unless both are working. A good approach for a ship? Besides the safety problem, the ship was only able to make 2 of its scheduled ports and one of the ports was had arrival much later than planned. Nothing like a scenic tour in the twilight. One port was cancelled prior to departure and Celebrity gave us a refund for 1/14 of our cruise fare (one night of a 14 day cruise). This was purely based on the cruise fare so things like airfare cost weren't considered. The second missed port was the Falklands. It had been delayed a day due to the slower ship. The revised day had bad weather and we couldn't tender. We would have made it the prior day and the weather was OK. So the broken ship was the problem (but not according the Celebrity as it is cheaper to blame the weather). With our broken ship, we couldn't make any other substitute ports even with all those sea days available. We were looking forward to the two missed ports and think we would have been better off if they had cancelled the cruise. (An April cruise has been cancelled to allow the ship to go into dry dock for repairs. The ship was good enough for our cruise but not cruises starting in April?) Most cruisers (particularly this older crowd) are pretty easygoing. The number of VERY upset people was amazing. That says a lot by itself. After complaining, no compensation is being offered other than the 1/14th mentioned above. The bottom line is that Celebrity thinks it is OK to charge a premium price to sail on a ship that is broken. I don't share their view so I will not be sailing with them again. Maybe my mistake was only listening to the stories about Antarctica from my friends on Holland America and not paid attention to the cruise line they were on. Read Less
2 Helpful Votes
Sail Date: January 2018
problems NOT with the ship-but with celebrity a day or 2 before we left were informed by e-mail that the ship had propeller problemsand because of that could not make certain speeds-and that we would NOT be stopping@ puerto madryn. ... Read More
problems NOT with the ship-but with celebrity a day or 2 before we left were informed by e-mail that the ship had propeller problemsand because of that could not make certain speeds-and that we would NOT be stopping@ puerto madryn. realize that the cruise only had 4 ports to visit-now we are down to 3 on a 14days cruise.. no other problems encountered until we left antartica-were supposed to call at port stanley in the falkland islands. but because of bad weather [gale force hurricane winds], we would also not be stopping there. now we are down to 2 ports. the ships company [officers, entertainers, and everyone else] more than tried to make up for the situation-with extra talks, shows, entertainers, etc. really must recognize and praise all the people on board that went out of their way to try to make things nicer. we felt that since this seemed to happen on an irregular regular basis there should have been some plans to call at some other place/port, in lieu of the missed ones. and that falls on celebrity as a company, not on the ship or captain. no other problems with the ship=older but well maintained & clean cabin was satisfactory, dining was some of the best we have had on an ocean cruise, and so was the service. entertainment was very good-more off ship entertainers and less ships. band was great. few strange things they don't send invitations to captain's club members & the notices they leave in the room are for the wrong level. obviously would not want to repeat this 'once in a lifetime experience'. Read Less
Sail Date: January 2018
The crew works extremely hard to make sure you have a great time, and to overcome issues you may run into. Javier, our naturalist, grew up on the Islands, and knew how to make the excursions entertaining. He was terrific. There is a ... Read More
The crew works extremely hard to make sure you have a great time, and to overcome issues you may run into. Javier, our naturalist, grew up on the Islands, and knew how to make the excursions entertaining. He was terrific. There is a great attention to safety, and you always feel like someone is there if you falter on land or sea. Cabins are good size. I had been on the Eclipse the week before, and the shower on this boat was actually bigger than on the Eclipse. I, personally, have bad knees, so here are a few things to think about if you have this or some other disability: 1). This is a small boat with steep ladders between decks. You need to be able to climb them. 2). There is only one naturalist on board, and only 1 type of excursion. The larger boats offer options for people who are not as nimble. In spite of what Celebrity tells you, this boat does not. What they did do for me, which worked well, was send an additional crew member with me, to help me over rough spots and to allow me to return early, which I did a few times. They also offered me a Zodiac ride in places where I didn't hike. I got to see most of the same animals on the ride. 3). Everything is done with Zodiacs. You have to be able to get in and out of them several times a day. This is a small boat and it rocks quite a bit. We went during calm seas, and it was pretty bumpy at times. In rough seas this would be an issue, at least for me. There is wireless internet, but its very very slow. Food is good; very fresh, Tasty and plentiful but the variety is far less than a big cruise ship. That was fine for us. Read Less
1 Helpful Vote
Sail Date: January 2018
I chose this cruise for the Cruise Line, itinerary, perks, price. I loved that there was a naturalist on board that informed us daily at his seminars, but Celebrity should also narrate via TV and speaker system, as they do in Alaska, so ... Read More
I chose this cruise for the Cruise Line, itinerary, perks, price. I loved that there was a naturalist on board that informed us daily at his seminars, but Celebrity should also narrate via TV and speaker system, as they do in Alaska, so that we can take advantage of our balcony. The Theater entertainment on board was outstanding, with each night even better than the last. The violinist was my favorite, but each entertainer was extremely talented. As usual, Blu did not disappoint with breakfast and dinners. The entire wait staff in Blu were the best we have ever experienced, and I have been on about 48 cruises (I've lost count). All the bars were fun, especially the Martini Bar and anywhere that Willy from Philli (William from the Philippines) was working, usually in the Casino and buffet deck bar. I have a problem with the prices on excursions, as they have really increased in price over the past couple of years, so, therefore we book our own off the ship. We usually had a minibus that held about 18 passengers, and the guides were excellent. The cost was $20 - $75/person, a far cry from cruise rates, and did the same exact tours. However, since the ship was leaving Punta Arenas early (3:00pm), due to one engine down, we missed out penguin tour that I scheduled off the ship. Not too happy about that one. Read Less
2 Helpful Votes
Sail Date: January 2018
We loved the ports of call,we had good weather,we packed two suite cases each. We over packed, this ship need self serve laundry facilities. A pair of jeans $7.00 and t shirts were $5.00. Adds up real fast.The ship is a Well maintained ... Read More
We loved the ports of call,we had good weather,we packed two suite cases each. We over packed, this ship need self serve laundry facilities. A pair of jeans $7.00 and t shirts were $5.00. Adds up real fast.The ship is a Well maintained ship, the ship was Put into service in 2000, need some updating,the tile in the bath room floor is cracked and had a lot of caulk everywhere.the cabin needs updating .Very dated. Other people has problems with toilet but had same on other ships in the past. Our room were clean and our cabin steward Roger was top notch. The concierge service was nothing great compared to H.A. , Not worth $300.00 person extra charge.The crew was great, friendly,went the extra mile to help passengers., food was o.k. Waited over 1 hour for lobster on only lobster night. Should have had Chileian seafood and local inspired dishes.Nothing special, limited selections,plumbing and spa has problems. Overall was a good cruise. Entertainment was good. Read Less
3 Helpful Votes
Sail Date: January 2018
Celebrity Infinity, January 7 to 21, 2018, San Antonio, Chile to Buenos Aires, Argentina. The Flight We flew Air Canada direct from Toronto to Santiago, Chile overnight on January 2nd. The flight was 5 ½ hours late leaving ... Read More
Celebrity Infinity, January 7 to 21, 2018, San Antonio, Chile to Buenos Aires, Argentina. The Flight We flew Air Canada direct from Toronto to Santiago, Chile overnight on January 2nd. The flight was 5 ½ hours late leaving because of operational issues and a frozen water line. Air Canada flies 6 days a week on this route and the flight technically continues on to Buenos Aires, but all passengers have to get off, go through security and line up again so it’s of no benefit to anyone going beyond Santiago. This flight and the return are almost always late. I learned that most Canadians going to South America fly Copa and connect through Panama. It’s cheaper and more reliable. Pre-Cruise We stayed two nights at the Courtyard Las Condes by Marriott. It was in a safe part of Santiago right next to a huge mall. A lovely large park was behind the hotel. The staff spoke excellent English and couldn’t do enough for you. The restaurant food was very good, both for breakfast and dinner. Non-Chilean residents don’t pay the tax as long as you have a passport and tourist card (issued when you clear customs at the airport). We took two tours with Private Tours Chile. They were highly rated on Trip Advisor and did not disappoint. We did a Santiago City and Cultural Tour on the first day and the second day we did a tour of wine country, Valparaiso and Vina Del Mar. We were then transported to our boutique hotel in San Antonio where we stayed for two nights. We stayed in San Antonio at Hotel Terra Mia Boutique, a lovely small hotel that overlooks the harbour. All of the other guests were going on the same cruise. We became very good friends with three other couples staying at the Terra Mia. We ended up spending much of the cruise with them. There was an optional dinner offered at the hotel which we all chose. The family that runs the hotel also owns a restaurant. We had wonderful dinners in the dining room overlooking the harbour. The hotel was one of the highlights of our trip with the wonderful family that ran the hotel and the new friendships made. Our day in San Antonio was spent exploring the fish market and enjoying the sea lions lounging along the rocks by the fish market. There was a mall next to the fish market and a small downtown to explore. All within easy walking distance of the hotel. On embarkation day the hotel drove us to the port. Embarkation San Antonio is the largest port in Chile but fairly new as a cruise port. All of the cruise lines moved their business to San Antonio from Valparaiso because of labour issues. The terminal was well organized and checking in was a breeze. We were on board by about 11:15am. The terminal is not right by the pier, so shuttle busses took us from the terminal to the ship. The Ship Celebrity Infinity is one of the older ships in Celebrity’s fleet. It’s actually rather ugly compared to the beautiful Radiance Class ships that are our favourites with Royal Caribbean. Despite being not much to look at from the outside, inside everything was well looked after, clean and classy. It was not as easy to get around as Royal Carribean ships with the missing Centrum. That being said, two features were superior to the Radiance Class ships, the dining room, with the stunning two levels of back windows looking out to the sea and Constellation lounge on the 11th deck looking forward to the sea. It was common to see Albatrosses flying behind the ship during dinner. This class of ship is known for it’s propulsion troubles. Celebrity even sued the maker about 8 years ago. Last winter in the Caribbean our Royal Caribbean ship had to trade ports with the Infinity sister ship, Summit, as they had propulsion trouble and needed to keep a schedule. We lost one of the propulsion engines about 1/3 of the way through the cruise and port times had to be reduced as a result. I have heard an April cruise is cancelled so that they can fix the engine again. The Stateroom We were in a Concierge Class room on the 8th deck forward. The room was a similar size to radiance class balcony rooms but with a larger washroom and shower. There seemed to be less storage space than what were used to in Vision Class and Radiance Class ships. That being said we were able to tuck everything away. The lighting was odd as there was only the option of everything on or off with the exception of the bedside lamps. Radiance and Vision Class balcony rooms had multiple options for lighting which was really handy at night. There were two umbrellas to use as well as two bathrobes and a small set of binoculars. We had the option of a bottle of complimentary bottle of champagne which we chose not to have. There was always a few apples or oranges in the room. Each afternoon a tray with four nibbles came to the room. We mostly didn’t care for them. Each night two chocolates were on the pillows. Putra, the state room attendant, was top notch. The room was kept spotless. Dining We were able to dine with two of the couples we met at the hotel in San Antonio and the third was at a table close by. The food was better than what we have recently experienced on Royal Caribbean with lots of good and tasty options. The buffet was definitely better than Windjammer with more variety of fresh fruit and lots of good and tasty options. One night we went with the couple from the other table to the speciality restaurant Qsine. It was a lot of fun and the staff went out of their way to give me lots of garlic free options (I have a garlic intolerance). We ate in the dining room most other nights except when we had a late excursion. Our waiter, Dipo, was the best we have ever had, and we really have never had anything but excellent wait staff on our cruises. The Itinerary The South American Cruise was amazing, stunning vistas, beautiful and interesting ports, three wonderful countries. Penguins, Condors and lots of cool birds, waterfalls, volcanoes and glaciers. We had calm seas and rougher seas, sunny days and overcast days. Every day was a new adventure. Mickey Live was the destination expert and gave an hour presentation most days on what to look for off of the ship and what to do onshore. He was outstanding, funny and really knew is stuff. He hosted a sunrise club each morning for the keeners (my wife went, I didn’t) and always had a crowd. Some days he would be giving updates from the bridge. One day a 90 knot wind came out of nowhere and sent desserts flying in the buffet, booze flying off the shelf in the liquor store and pretty much emptied the pool onto the deck. The ship lilted to the left for about 30 minutes afterwards. It was all part of the adventure. I did not hear of anyone getting hurt although a couple of people got thrown out of their seats in the constellation lounge. This cruise was the best trip we have ever taken. We loved South America, the people from Chile, Argentina and Uruguay. Here is what we did in each port. Puerto Montt, Chile. We took a tour which included a large rapids / waterfall, a bus ride up a volcano, a traditional Chilean lunch and tour of Puerto Varas. A lovely sunny day with beautiful vistas from the ground and from on top of the volcano. The Chilean Fjords and Straits of Magellan were stunning. People who have been on Alaskan Cruises call this the Alaska of the South. Some say it is far more stunning. I’ve never been to Alaska, so I can’t compare. Punta Arenas, Chile is one of the stops where a penguin tour is available. We chose to see the Condors, the national bird of Chile. The tour was excellent and we saw many Condors. The guide brought a telescope to see the nests close up and was able to take pictures through the telescope on all of our iPhones. Ushuaia, Argentina is the city at the end of the world. We did a tour that took us by boat up the beagle channel to Terra Del Fuego National Park and then a bus tour through the park with multiple stops including the southern most post office in the world. Lots of sea lions, seals and cormorants on the boat tour and beautiful vistas on the bus tour. Cape Horn. We all got up at 6am to go out on deck as we went around the famous Cape Horn where the Pacific and Atlantic meet and the waters can be wild. We had a fairly calm day (for the Cape) and it was overcast, but we got lots of pictures of the light house and famous albatross monument. The captain turned the ship around a few times so everyone got a good view. It was a thrill to go around this famous place. Puerto Madryn. This place is known for two things, it’s interesting Welsh history and the Penguins at Punta Tombo, the biggest penguin reserve in South America. The penguins were incredible, thousands and thousands of them. They crossed your path and burrows with babies were right along the path. The broken engine and some sloppy disembarking meant those of us on Celebrity shore excursions to see the penguins only had about an hour there. It is about a three hour drive from Puerto Madryn. It was still a highlight of the cruise. Punta Del Este, Uruguay. This is a fairly new city with lots of condos for the wealthy and very crowded beaches. We did an art tour and saw two very good museums. Many of us on the cruise thought we could have skipped this port all together to allow more times with the Penguins in Punta Tombo. If I were to do this cruise again, I likely wouldn’t bother getting off at Punta Del Este. Montevideo, Uruguay. This is a great city to walk in as many of the streets have been converted to pedestrian only. In the morning we walked to the river side and had a previously arranged tour of the Anglican Cathedral. We walked back after the tour and then took a Montevideo highlights bus tour. The tour guide was kind of disappointing, going on political rants about immigrants. That being said we did enjoy learning more about Montevideo and seeing the sites. Buenos Aires, Argentina (Day 1). We took the full day excursion to Iguazu Falls. 50 people went from the cruise and we were divided into two buses. We were taken to the domestic airport (about 10 minutes away) for our flight to Iguazu Falls. The tour guide was top notch and went out of his way to make sure that everyone was looked after. He handed out our boarding passes and gave us a brief overview of the day telling us that we would be joined by two park guides at the Iguazu Airport. We boarded our flights (737-800) for our 90 minute flight to the Iguazu Airport. We boarded buses there and met our tour guides who went over the days schedule and told us about the national park. We had an included lunch at a wonderful buffet / bbq in the park and then met our guide to start the three walks to see the falls. The falls are absolutely stunning and we got to see them from the middle, the top and the bottom. We rode a train to go the famous Devils’s Throat. There was lots of walking but most of it was level until the last optional walk to the bottom. 1/3 of the group chose to skip the last walk and go to the Melia hotel for a drink. I’m glad we did the last part because it was incredible to be so close to these massive falls. We got soaked at that bottom of the falls and you couldn’t wipe the smiles off our faces. Dinner was another delicious buffet / bbq, this time at the Melia resort in the park. We enjoyed watching a couple of toucans in a tree before boarding our bus back to the airport. We arrived back at the ship around 11pm. Buenos Aires, Argentina (Day 2). This was disembarkment day and we got off around 8am and took a Celebrity full day tour that gave us a short city tour with an afternoon at ranch. It was great. We had another wonderful Argentinian BBQ and saw traditional dancing and some ranch competition. We were dropped at the international airport around 5:30pm where our luggage was waiting for us. We then took the airport bus service, Tiende Leon, back into the city where we were transferred to the Hilton for one night. The Hilton was excellent in every way. Highly recommended. The Verdict We had a great time, met new friends that we hope to cruise with again. This was the best cruise we have ever taken. Celebrity is certainly a cut above Royal Caribbean, classier, quieter and more enjoyable. It’s still very much mass market cruising and not the “modern luxury” that they advertise. We are hooked and have two more Celebrity Cruises booked, as well as an Alaskan Cruise with Holland America. Read Less
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