1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Cruises Cruise Reviews
Sail Date: December 2017
As repeat Celebrity guests, we were happy to be able to select this “Holiday” cruise for its itinerary. Little did we know that the concept of Modern Luxury would exist only in Blu on this sailing. This review will lead with ... Read More
As repeat Celebrity guests, we were happy to be able to select this “Holiday” cruise for its itinerary. Little did we know that the concept of Modern Luxury would exist only in Blu on this sailing. This review will lead with the blunt, honest, negatives about our sailing, then lead to and end on a more positive note. Celebrity is not known for being a “family sailing”cruise line, but this cruise was, clearly, for families. Family groups of 10plus people took over tables at the buffet breakfast and lunch, eating and then staying for the day to play cards, games, or whatever. It was close to impossible to get a table at Cafe al Bacio, as the same situation would occur. The staff made up cards, requesting that you give other guests a chance to enjoy the area, and offering the tables at Qsuine for card playing, but, no luck..the families just stayed and played. The 450-500 children onboard also made their own rules..taking wheelchairs and racing them in the hallways, hanging out in the Library til all hours-4 am!-, running everywhere, playing with soccer balls in the Ocean View Cafe and Constellation, sleeping and hanging out in the stairways..”egging”the elevators, throwing pizza at the elevator doors, wet bathing suits, no shoes, etc. in the OVC.. Adult activities, such as a 10 p.m. Silent Disco, became a children’s party, with children, as young as 6 running all over, wearing the disco headphones. The Constellation Lounge was booked for a 5 a.m. New Years Day event with Mickey Live, to watch sunrise over Ushuaia. When we arrived, the lounge was still in use as a disco, with cigarette butts, leftover food and party items all over the lounge and the outer deck. Clearly, Celebrity did not exert any control at all. What a mess! These are just a few of the negatives we experienced during our trip.. In terms of our Aqua Class cabin, it was dated and showed it’s age. The WIFi was lousy, and our room was right outside of the iLounge! The television reception and choices were sparse, at best. Now, for the positives....THE STAFF!! Wonderful service, wonderful people. Mickey Live! This guy is the greatest naturalist I have ever had the pleasure to meet. His informative and fun lectures made this trip! The adult guests whom we met while dining in Blu..great people, exactly what we expect when we sail Celebrity The ship was clean, in spite of some of the guests’ lack of decorum. The staff was always working to clean up after them. The entertainment was typical Celebrity fare..the dance troupe onboard works so hard and their production numbers were fun. (The Captain had to request that children NOT be seated in the first three rows in the theater, as they would run onstage!) All in all, we enjoyed our South America cruise. It was a once in a lifetime trip for us and we were able to see so many wonderful and exciting things. Will we sail Celebrity again....YES.....would I recommend this trip at Holiday time...NO.. Would I sail Infinity again..NO.. Sorry to post such a negative review, I have never, ever done this before. Read Less
Sail Date: December 2017
Off 2,000 passengers, 500 were children on Christmas break and summer vacation and totally unsupervised. Running thru the halls all hours of the night, across the dancefloor, blocking stairwells, spilling food on carpets and chairs, ... Read More
Off 2,000 passengers, 500 were children on Christmas break and summer vacation and totally unsupervised. Running thru the halls all hours of the night, across the dancefloor, blocking stairwells, spilling food on carpets and chairs, sliding down bannisters, etc. Our room stewart and dining staff were outstanding. Many of the bar staff were less than friendly. Buffet containers of water were empy several times, and coffee dispensers were cold. The Captain's daily morning announcements were mostly to encourage everyone to book shore excursions with the ship or to book future sailings. There was a lack of sea day activities that were not somehow related to selling a ship product or service. When I got off the ship at one port and asked a Celebrity officer where are we? He said just a minute, I will go ask. The entertainment in the evenings was generally good. The quality and service of the food was very good at dinner in the main dining room and the Tuscan Grill. Read Less
1 Helpful Vote
Sail Date: December 2017
Typical Celebrity basic cruise features with descent cabins, consistent service from cabin attendants, main dining room menu depth, and commercial entertainment offering. I have sailed on better Celebrity ships and operations ... Read More
Typical Celebrity basic cruise features with descent cabins, consistent service from cabin attendants, main dining room menu depth, and commercial entertainment offering. I have sailed on better Celebrity ships and operations particularly with Solstice Class. A few major flaws to note. Atrocious tender operation wherein we had to wait over one hour in early am to go to shore. No excuse for this. On XMAS night, dining room had a meltdown from 8-9:30 pm due to volume. No apologies for long seating waits and confusion offered...bad form. Selling over the top. This cruise featured amped pricing on all service items such as specialty dining and spa services. Thought we were on Carnival on a few occasions. NCL offers more variety and superb entertainment. Specialty dining depth with newer ships sets them above Celebrity Infinity. On the positive side, they did have an underutilized M Life resource in Mickey Live. A very enjoyable speaker and presenter who is extremely knowledgeable. But they only featured him sparingly in our view. Read Less
1 Helpful Vote
Sail Date: December 2017
We selected this cruise because we had never been to any South American countries and wanted the positive experiences and appreciations that travel to new destinations can provide. The cruise offered a nice balance of port calls vs sea ... Read More
We selected this cruise because we had never been to any South American countries and wanted the positive experiences and appreciations that travel to new destinations can provide. The cruise offered a nice balance of port calls vs sea days, although the only minus was that two port calls were to Montivedeo and Ushuaia on public holidays and both were “closed” (except for tourist shops). Perhaps with planning, Christmas Day and New Year’s Day could have been ‘at sea’ so we could have experienced the two port calls when fully working. Not a big issue though. Embarkation: We were in Concierge class and embarkation was a quick and smooth experience. I am in constant awe how Celebrity turns the ship around so quickly, although note that the staff have very long days on embarkation day. Cabin: We had a GREAT cabin steward ever - Richard. Our veranda cabin was kept spotless. He didn't bother us when the do not disturb sign was on but managed to clean it when we were out. He was professional, courteous and very efficient. Activities: There was plenty of activities for all tastes and ages- enough to keep busy. I enjoyed the lectures but some were way too early - 9 am! It would have been cool to have the lecture on the night sky up on the rooftop terrace in the evening. We participated in a few activities, We did the watercolour painting workshop with Ronnie - a bit too rushed but I enjoyed it. We used the gym every day - very nice but crowded. . Well equipped and everyone using it was very considerate. Carlo was a great gym director and was generous with his advice and help. Dining: We had select dining although needs to pre-book an evening dining time due to the high demand and late dining habits of the Latino guests 1800 of the 2100 or so guest total. The food and service was generally fine although on a 15 night passage, the Trellis menu was becoming tired and at times repetitive. But hats off to the staff who turned around such a large clientele night after night. hit or miss. We dined at Tuscan Grill on New Year’s Eve - attentive service, flavoursome food - just too much of it. Our waiter did a great job managing all of us. Of the Trellis staff, the standouts were Ali on, Shinde, Schubert, Asep. All are fantastic people, friendly without being obsequious, professional and genuinely nice. They made dining in the Trellis a “ look forward to” experience. Al Bacio. Without doubt, Cafe Al Bacio was our favourite place. From the 0700 hrs first coffee and Berlina’s ( in our PJs! - no one cared!!!) throughout the day and night. The staff made this experience the best and our heartfelt thanks to Daniela, Chitra, Lucky, Melissa and the baristas. Also Taz across the way in the Gelatoria/ Cocktail bar. All these fantastic Ambassadors should be praised the the Celebrity Board of Directors as great ambassadors of the company. Down Side. Like most long duration activities, there are likely to be downsides. For us, it was the large number of Latino teens and children who were rude, obnoxious and behaved in a self entitled manner ( where actually none existed). They would be demanding and ungrateful to staff, queue jump, be pushy and intolerant. Worst, they often roamed and partied in the corridors up to 0400 hrs each night being thoroughly noisey and totally inconsiderate of sleeping guests. Complaints to them and Celebrity fell on deaf ears. There was no evidence that their parents had any influence on these miscreants and actuall, we experienced some parents who led by example. They should be thoroughly ashamed, but I guess that’s their culture and breeding. WARNING. I recommend that future guests avoid the South American cruises when Latin school holidays are on. Final Thoughts: You will encounter glitches when travelling, but if you don't make the best of it, then you will ruin your vacation. Putting the down-side of Latino boorish behaviour to the side, on balance the cruise was everything we hoped for. Our experiences in South America were rich and rewarding and the cruise enabled a wide spectrum of opportunities.. Read Less
Sail Date: December 2017
I chose this cruise because I wanted to be away over Christmas and the new year and the itinerary from Buenos Aires around the Horn to Chile really appealed to me. That did not disappoint at all. The only downside of going at this time ... Read More
I chose this cruise because I wanted to be away over Christmas and the new year and the itinerary from Buenos Aires around the Horn to Chile really appealed to me. That did not disappoint at all. The only downside of going at this time of the year was that the ship was full of children running around all over the place and there was no where quiet to escape to. So I would go to my cabin. The Celebrity Infinity staff said it was unprecedented to have so many children at once, I was told there were about 40 groups of about 15 family members in each group. I must say the Celebrity Infinity staff were wonderful and went out of their way to make my cruise very special. I really enjoyed Mickeylive’s presentations, they were extremely informative and amusing. I learnt a lot about each port and the wildlife. He is very knowledgeable. Read Less
2 Helpful Votes
Sail Date: December 2017
We chose this cruise because it was recommended by Butterfield and Robinson. We have traveled three times before on private, Bespoke family trips with them. And previously have stayed in luxurious and unique accommodations. We definitely ... Read More
We chose this cruise because it was recommended by Butterfield and Robinson. We have traveled three times before on private, Bespoke family trips with them. And previously have stayed in luxurious and unique accommodations. We definitely were unprepared for the Xperience. As we approached the ship we saw the rusted anchor and hand painted Xperience sign on the boat. Celebrity lists the ship as being remodeled I think in 2017. The dining room looks pretty good, the reception area about a grade B. The staterooms are another story. New bed coverings and pillows, the rest I don't think had been touched. This ship used to be the M/V Eclipse which came to be in the 80's. The bathroom is like something from summer camp. We were in room 400, Elite ocean view. The most expensive category on the ship. Our adult children were premium ocean view, the second most expensive category. Our cabin attendant George was amazing,efficient and always smiling- a true asset to this aging ship! But even George can't make up for no wi-fi ( had to ask the hotel manager what the password was and he finally gave it to us written on a post it note)- think we were finally able to connect probably twice in the reception area) a TV that doesn't work( only get channels 21,22,30 and only play old DVD's- most of the time you get only 2 of those channels- sometime none- and never lets you watch a whole movie without cutting out- by the way Celebrity lists this as satellite TV. Celebrity also says you can pick a firmness for your mattress and pillow type- never was asked about that. And the bathroom- hope I can post a picture . The food was always served buffet style. Plenty of variety, the quality was pretty much like summer camp- dorm food . The wait staff is attentive and amazing. We just loved them. I got severe diarrhea on the second day,that's six full days on the ship, a long plane ride home and it's still with me as I post today. We had six people in our party and 1/2 got it. I talked to several other guests and they had the same problem. One night I looked around at dinner and one full table of 8 was gone, with two other tables missing guests. In a ship that holds 48 guests, really doesn't advertise any kind of room service, and has no fast food or alternate dining choices available I think that is very telling. Thank goodness they had a ships doctor onboard. Had we been warned that the ship was, as the wonderful guide Karina stated "more like a summer camp" we would have prepared ourselves and possibly booked another ship- possibly the Silver Seas. The Galapagos is a magical very remote place-but for those who want a luxury experience- this truly isn't it. This trip was probably the most expensive trip our family has booked to date. If you look at Butterfield and Robinsons trips for 2018 they seem to have chosen another vessel for their trips Read Less
Sail Date: December 2017
After two great cruises on the Celebrity Equinox and Silhouette, we decided to try the smaller, older ship because of the itinerary. We certainly enjoyed the cruise and the ports, but things could definitely be improved on the Infinity. ... Read More
After two great cruises on the Celebrity Equinox and Silhouette, we decided to try the smaller, older ship because of the itinerary. We certainly enjoyed the cruise and the ports, but things could definitely be improved on the Infinity. Positives: Our cabin was comfortable. Our stateroom attendant was fabulous. The concierge was amazing and never failed to come through for us, despite how crazy the requests were. Main room dining was decent and the waitstaff did a great job. The onboard orchestra was fabulous, and the singers and dancers were friendly and approachable. The officers were also easily accessible and approachable. The Celebrity Life activities were amazing. MickeyLive and the Naturalist always had informative presentations. The port reviews were factual and avoided the pitches of other cruise lines. The Future Cruise team was knowledgeable and helpful and you never had to wait. Negatives: Internet: We prepaid for the internet and our login code was supposed to be delivered to our stateroom. It was not and the tech staff in the iLounge was condescending and rude when we asked for it. The internet seemed to crash almost every morning. The free sites (e.g. Celebrity.com) worked, but the authentication server on the ship was down and prevented normal internet use. Photo Shop: We made the mistake of purchasing the cruise video. The quality was awful and fully 20% was taken up with videos of people having their boarding photos taken. It was a total waste of the DVD, let alone the money we spent. Guest Relations: There were endless lines at guest relations. The folks working there were either poorly trained or unempowered to solve problems. Usually they forwarded issues on to others rather than solving them. This made the service times extremely slow for routine requests. Onboard video channels were low resolution and grainy. The food in the buffet was uninspired and repetitive. Since we also recently completed a 31 day cruise on the Holland America Noordam, it made comparisons. In general we found that the food on Holland America was more varied. Everyone seemed to be genuinely friendly and helpful. In room comment cards were collected daily and issues were acted on immediately and followed up on. Despite being on a back to back, entertainment was not repeated. On the other hand, the port information sessions were sales pitches. You had to make an appointment with the future cruise consultant several days in advance and she was absolutely worse than useless except for handing out brochures. Read Less
Sail Date: December 2017
Background. We are Celebrity Elite members. I am hearing impaired. I wear a hearing aid. I can hear but, many times, words sound mumbled. This is a recent occurrence, happening in the past few years, so I don't know sign language. My ... Read More
Background. We are Celebrity Elite members. I am hearing impaired. I wear a hearing aid. I can hear but, many times, words sound mumbled. This is a recent occurrence, happening in the past few years, so I don't know sign language. My husband (I will refer to him as H) hears perfectly. My hearing problem limits many of the activities on board. That's one of the reasons this cruise is hard to rate. So bear with me. We stayed overnight in Valparaiso prior to the cruise and took a $13 cab ride to Vina del Mar where Celebrity offered a complimentary bus ride to the new port of San Antonio. OK, we dealt with it. We arrived at the port around 4:15. Embarkation was swift and we were able to rush to our cabin on deck 8 just in time to head out for the safety drill. The area was jam packed. Most people could not see what was going on. Obviously, I couldn't understand what was being said. Our last cruise was on Oceania, and they take the safety drill very seriously. They even checked to make sure that we had our life jackets on and buckled correctly. Anyway, we survived. The concierge cabin was fine. Decent vanity space with the shelves and cabinets in the bathroom for two people. However, absolutely very little water pressure in the shower. It could barely wash off the shampoo in my hair. The cabin had plenty of storage. The bed was comfortable. H thought it was a little hard but I like that. Small balcony with 2 chairs and a table. Our room steward, Richard, was fantastic. He knew what we wanted before we asked for it. Nothing was too much trouble for him. H got to rehearse a few times and sing with a choir made up of volunteer passengers. It was directed by one of the singers from the show. H really enjoyed it and the performance in the grand foyers was great. I enjoyed the production shows. The other shows just would be a waste of time for me. I went to the trivia games in the Constellation lounge because the questions were shown on a screen. My team won 3rd place in the progressive trivia. H and I tried to participate in "Name That Phrase", a wheel of fortune type game. We knew something was wrong when phrases would be guessed by the same 2 people after just one letter was shown. I mean, if you just saw an "A" and it's two words, would you guess Sigourney Weaver? Well, this person did and it was correct. We found out later that, since this was apparently a back to back cruise, the same phrases had been used in the prior cruise. It sort of spoiled things a little. No biggie but definitely a minus point. Many of the other activities I just couldn't do because I wouldn't be able to hear what was being said. H did go to many of the talks and would just fill me in later. It would have been nice, when these talks were shown on the tv, to have closed captioning. There was absolutely none for any channel. Every night we went to the Constellation Lounge for the Elite and above cocktail time. We enjoyed it thoroughly as we always sat with a particular group. The hostess was so friendly and always smiling. Now for the food. Breakfast a few times in the buffet. Depending on the time you went, it could be a madhouse. The food, omelettes, waffles, breads, pastries, etc. were good. Most of the time we went to Tuscan for a continental breakfast. We enjoyed the quiet. The first time we went to the lunch buffet, it was impossible to find a table. We walked out and went to the grille for a hamburger and took it back to the cabin. We learned to time our visit. The food, especially the pasta bar, was really good. We did the buffet twice for dinner and it was good then also. We had 6pm early seating in the main dining room. Surprised to find our table on deck 5 while the Select dining was on deck 4. We had a table for 6 and enjoyed our dining companions when they were there. Our waiter, Renato, and our assistant waiter, King, were wonderful. Always smiling, there when we needed them. I wish everyone was like that. The food was generally good. Some dishes better than others but nothing bad. One night we went to Qsine. We ate there on a prior ship and thought it was just OK but wanted to use some of our OBS. It was pretty bad. We ordered 5 items and only one was decent. The others were just bland. We told the waiter this and he invited us back for a complimentary meal. We did take advantage of this and ordered different items. It was better than the first time but still nothing to write home about. We will skip Qsine on our next cruise. Now the ports. We only did 2 excursions with Celebrity, Ushuaia, because we wanted to go through the Beagle channel, and debarkation day in Buenos Aires, because our flight wasn't until 9:15pm. Both tours were good. We really enjoyed he Buenos Aires one because it went to a gaucho ranch where we had a great lunch and dancing and gauchos. Great way to spend the day. In Puerto Montt, we found a tour on the pier that did the lake and volcanos and river. Wonderful. Half the price of Celebrity and a comfortable van, not a big bus. Punta Arenas was cancelled. Was told that the weather was going to change in a few hours. Puerto Madryn, we and another couple took a cab roundtrip to the penguin rookery. What an experience. This is a must see. Punta del Este. Pretty town. Not much to see other than the "hand" which we walked to. Montivedeo, walked around. Walked to the "Alive" museum. Very interesting. About $8US admission fee. Saw a short movie and artifacts and explanations of what actually happened. I'm into that and really looked forward to visiting the museum. Buenos Aires, for me, was disappointing. It's a big city. A lot of people smoke. We were warned many times about pickpockets but had no problem. We overnighted here and, unfortunately, we were docked in a cargo loading area. You know, the place where they have the big containers offloaded from the ships and then unto the trucks. That's what we faced. Including the bright lights at night. Be prepared at the Buenos Aires airport for long lines and intense security. Our carry on bags were checked twice. They confiscated my small nail scissors. I have traveled the world with these scissors for years and years with no problem and they took them. My bags were checked again prior to boarding. Summary, interesting cruise. Went to places I never thought I would go to. Too many sea days, with one added on due to the Punta Arenas port cancellation. Glad I went and can cross it off my bucket list. Read Less
Sail Date: December 2017
We choose this cruise because of the itinerary. Chile to Argentina around Cape Horn, Hardest part was getting to the port San Antonio rather than Valparaiso. After that everything went smoothly. We were concerned be we prefer fewer numbers ... Read More
We choose this cruise because of the itinerary. Chile to Argentina around Cape Horn, Hardest part was getting to the port San Antonio rather than Valparaiso. After that everything went smoothly. We were concerned be we prefer fewer numbers but we had a suite so we were spared the mobs with our own dining venues. Service was good and the waiters, bartenders and room stewards were great.We were extremely pleased with Mickey Live who did lectures on what to see,etc. He had a great personality and truly gave us a wealth of info. We especially enjoyed silent disco night.The Martini Bar was the hot spot on the sip with bartenders that entertain.. It was a really fun time. They had a special concierge for suite guests and a special room called St. Michaels Club for suite guests with special functions. The Captain was available to the public on many occasions I would go on Celebrity again but only on their smaller ships in suite class. Read Less
2 Helpful Votes
Sail Date: December 2017
Advance notice for vegetarian Indian food notice was given & everyday same food served with different vegetables Hard to chew ROTI(Indian Bread) No variety in Indian food, on other hand non-veg had lots of variety to choose from. ... Read More
Advance notice for vegetarian Indian food notice was given & everyday same food served with different vegetables Hard to chew ROTI(Indian Bread) No variety in Indian food, on other hand non-veg had lots of variety to choose from. Cabin crew are very good and so are the Ocean view & dinning area crew members, were very goo. And so are the entertainment.. one shore excursion we took was very good. Ship is very clean. Only problem we had was the Indian vegetarian food choice, even soup of the day was made with beef or chicken broth. Mr. Mickey Live had a great show & explanation for all the port. Our Cabin attendant Mr.Jose was very kind & helpful Mr. Benson at Ocean view dinning are was very good, one time we ask for yogurt & when we went to eat next day a day after he remember to bring yogurt to our table. Mr. ASAP & his assistants were very very good in main dinning area Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise