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2 Celebrity Solstice Holiday Cruise Reviews

My son and I have cruised 20+ times in the past and Celebrity has always been our favourite. WE are Elite members and have sailed on Solstice two years ago. At that time we had enjoyed our cruise very much and we were looking forward to ... Read More
My son and I have cruised 20+ times in the past and Celebrity has always been our favourite. WE are Elite members and have sailed on Solstice two years ago. At that time we had enjoyed our cruise very much and we were looking forward to have the same experience. Unfortunately this time the cruise did not turn out to be up to Celebrity standard. It seemed like I was on a totally different ship. Starting from below average food quality (both in the main dining room and upstairs buffet) and continuing with very poor entertainment. I can't believe that Solstice cruise director Stewart has worked for Celebrity for over 10 years and nobody fired him yet!!!! Overall, entertainment crew appeared to be not motivated, and often they looked like they didn't want to "be there". I saw the same shows two years ago and what a difference! As Elite members we took the backstage tour once again. I invited one of the ladies from our dining room table to join as as she was an artist. I bragged to her prior to the tour how exciting it was going to be and how much she is going to learn about show productions. And you have no idea how embarrassed I was after we took the tour! For first half hour we listened to cruise director Stewart how fabulous he was (and he wasn't even supposed to be there!) and after they just walked us through the back (it took literary 1 min) and sent us on our way... This brings me to the subject of consistency... Consistency with previous quality of food and service on Solstice as well as consistency of food and service on the current cruise. Every drink, every cup of coffee I ordered tasted different from each other. I really can't understand why. There was also a problem with consistency of information received from the crew. I had an issue with shore excursion stuff in relation with my extended stay excursion in Ft Lauderdale after disembarkation. When I went to shore excursion desk to inquire what exactly is involved in the excursion one lady told me that we get dropped off "somewhere in the city and it was my responsibility to take a taxi if I wanted to go to the beach". She became very argumentative to the point of being rude when I asked her to double check this info as the description of the excursion in the paper was totally different from what she was telling me. She also stated that the manager was unavailable to answer my questions. I then spoke to another shore excursion officer who told me that we in fact get dropped off at the beach (totally opposite from what the first officers told me). She was even be able to get the manager on the phone to confirm this information. And last but for sure not list.... My BIGGEST issue with this cruise. If I only read the reviews of past passengers that sailed on Solstice earlier the same month.... I would have known that the ship had to be thoroughly cleaned several times (in fact, there was a huge delay with embarkation early December) due to noro (or Norwalk) virus. NOBODY from the crew bothered to tell us that this problem existed. I actually remember that once when I sailed with another cruise line they sent out a letter prior to the sailing day notifying passengers about the virus. NOT THIS TIME. If you read this and you are about to sail on Solstice please, please, take the precautions!!!!! they for sure would not care! I always wash my hands, so does my son. We have not been sick in years. ON Christmas night, the night before disembarkation, my son fell very ill (I will spare you from the details, but I can tell you it was awful). I followed in the early morning hours as I obviously was in close contact taking care of him. In the morning both of us could not even move. And as you all know on the morning of disembarkation all they wanna do is to get rid of the passengers as soon as possible so they can start with the new ones. It is very hard to explain in words how you would feel if you had this virus, but all I can say that you just wanna die. Of course, you would not be able to think straight and the fever does not help at all. I knew we had to get out of the cabin, my son wasn't even moving though. All I could think was to go to the guest relations desk for help, and also it was the closest place to our cabin (I had difficulty walking at that time). When I told the officer from the Guest Relations desk that my son and I are very ill SHE SAID "so what??" I could not believe this response. I further told her that I thought they wanna know as other passengers may get sick as well. She did not seem to care. She did say that she will get a nurse to call my cabin. At no time did she ask if we needed any assistance to disembark or anything else for that matter. Unfortunately by the time I returned to the cabin the nurse already called and spoke to my son. Not sure what she was able to get out of him as he was half unconscious.. As the room attendants were already knocking on our door asking when we were leaving (to give them credit they had no idea how we were feeling and they were just doing their job) I had to get my son up, grab our bags and crawl out of the room. For me it appears that nobody on board really cared. Needless to say that the rest of the day was pure hell... Upon arriving home we received emails from several other passengers that we met on this cruise who fell ill as well. I immediately contacted Celebrity to notify them that they might have a problem. The operator didn't seem to care and quickly tried to judge the steps that I made and blame me for not going straight to the nurse. It is probably very difficult to understand the state of mind I was in without experiencing it. I did state to the operator that the reason for my call was not to get anything out of this but to alert the cruiseline of the potential problem on board Solstice. I hope those of you who are planning a cruise on Solstice will find this information helpful. We may be considering another trip with Celebrity but for sure not on Solstice and most likely not on "S" class ships Read Less
Sail Date December 2011
The ship was beautiful! Elegant! But the most boring cruise we have ever had!!! I am 57 but not dead!!! The staff was pleasant but I found myself longing for the waiters who called you by name and who seemed happy and made serving you ... Read More
The ship was beautiful! Elegant! But the most boring cruise we have ever had!!! I am 57 but not dead!!! The staff was pleasant but I found myself longing for the waiters who called you by name and who seemed happy and made serving you fun!! This group appeared as bored as the ship was boring! Our experience started off bad when I had preordered and paid for wine and flowers for our traveling partners anniversary..to be in their cabin on arrival. Flowers no wine...after checking several times no one seemed to know anything about the problem and no one offered to find out or help. I finally talked with guest services and cancelled the order and was told they would see if a refund could be arranged??? After two days, I was told it would take 7-10 business days for a refund...Only took 2 minutes to bill me! It took til Thursday for Celebrity to send a complimentary bottle of wine to my friends No apology! The cabins were fine...nothing special..the flat screen tv was a nice touch. Our cabin steward did not restock our frig for days and finally left me a note on a napkin telling me what I needed to do to get our frig restocked. Strange! She was adequate...nothing special. Just did her job. Clean beds and towels everyday. Room service was a definite plus!! Each morning a call saying my breakfast was on the way and at the exact time I requested. Unfortunately our dining room experience was terrible. We had a very nice table but our waiter and assistant waiter were personality VOID!!! This last summer on a RCCL cruise to Italy our waiter and assistant waiter were wonderful...fun and delightful! Our waiter only took our order, no suggestions...I never even knew his name!!! Our assistant waiter had not bathed in days...we were glad he only stayed a few moments!!! The food was horrible! I think they are forcing you to go to the specialty restaurants. Which we did and Morano was good definitely not worth the extra money. Silk Harvest was very good and the waiters there did have a personality! We requested late seating but were told 700 people were forced to take early at 6PM...However the dining room allowed people to come in late, really late...over an hour late and were seated and served. Of course our waiter seemed to rush us in anticipation of the large groups coming in late every night! The head waiter told us cruising is changing! Obviously! We truly only found two waiters on the whole ship that had any life in them! One in the Martini bar, she was wonderful! The Ice bar is a treat and a beautiful area! The grass!!! What a waste...it is always resting and you can't get on it for more than a quick step across it. And when you have to get up at 7:30 am on vacation to get a deck chair I say remove the grass!!!! Again people were saving chairs...large family groups that by 7:45am there were no chairs around the pool or upper area available. No pool attendants enforcing the no saving policy. When I complained in a shop I was told by an employee that not everyone wants to sit by the pool!!! But I saw many many people searching and complaining about not having a chair when you are at sea for two days!!! We were on Carnival Pride out of LA and there was never a problem with chairs...Carnival obviously does a better job...didn't even take the chairs down til 10am. Hopefully this is just a holiday cruise problem. The glass blowing was very interesting and a must see! The Casino was nice. I found $700 on the floor in the casino and turned it in..I hope the person who lost it claimed it. The casino did not even take my name... The ports were the same as always in the Caribbean. Beware of Orient beach if you are not accustom to nudity! I'm not!!! New Year's Eve was so blah!!! This is our 4th NYE cruise and this was by far the least fun! But that was the feel of the ship all week long! I hate to be so negative but we had so looked forward to this cruise, paying more than most cruises and were so disappointed in the value. I have had much better times on Carnival, RCCL, Holland America for a lot less money. We were not in the suite and Aquaclass so maybe we missed out on all the "perks". But as a regular cruising person it was a definite disappointment. I missed the fun, the island music, the waiters who knew your name! I will probably not cruise Celebrity again. Maybe I'm toooooo young for them! HA! Read Less
Sail Date December 2008
Celebrity Solstice Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 4.1
Entertainment 4.5 3.8
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 5.0 3.8
Service 5.0 4.4
Value For Money 4.5 4.0
Rates 4.0 4.2

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