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26 Celebrity Solstice Holiday Cruise Reviews

Firstly a bit about us: we are 45 (husband and wife) who loves to travel and cruise, we are not hard to please people, we like the beach, we like to drink a little, we normally cruise as a couple but sometimes we cruise as a family (with 2 ... Read More
Firstly a bit about us: we are 45 (husband and wife) who loves to travel and cruise, we are not hard to please people, we like the beach, we like to drink a little, we normally cruise as a couple but sometimes we cruise as a family (with 2 kids currently 19 and 21) and sometimes with our friends. We live in Australia but we were born in Portugal and Brazil. This was our 7th cruise. We booked this cruise 10 days before departure, it was a last minute decision we booked the last cabin available being an inside cabin (1055 level 10) and we paid AUD$5,900.00 for it. I have heard hat Celebrity was on the same level as Princess Cruises (we cruised with Diamond Princess and we really liked the ship and the service) and a level higher than Royal Caribbean (we did Radiance, Rhapsody and Voyager) so I was expecting a beautiful ship,with great amenities and outstanding service. It was a Christmas, new years and my husband birthday. Because we are Paltinun level on RC (almost emerald) we had the "Select" tier on Celebrity. Upon arrival, around 3pm, we boarded without any delays or queues, as almost everyone were already in the ship. We went direct to our room. The room was a good size, and good set up, the only improvement would be a nice picture frame or a mirror on the wall opposite the door to give some focal point as one opens the door. The shower whithout the curtains was a big relief, and the best bathroom i've had on a cruise. The only thing we found on our room was a print out with some "special events" for the select members. On the day of those events no invitation was sent to the room so its easy to forget and miss those events. My husbands birthday was during our cruise and nothing was said or given, not even a card saying happy birthday, not a cake or no one wine him a happy birthday. Very disappointing. The ship was on its full capacity, and we noticed it on the pools, and during lunch and breakfast. Breakfast closes at 10am and with only 2 hours to serve breakfast for over 3,000 it was a dogs breakfast, queue for bread, queue for eggs, queue for everything. Same history for lunch. The food was not presented in a nice way, it was like they were feeding the army, bland food and not very nice to look at, no decorations. The hours of service should be increased when the ship is full to accommodate and serve everyone in a nice manner. The lunch was supposed to end at 2.30pm but they start removing the trays around 2.10pm and all is removed but the pasta and pizza only after that. We tried the main dinning room for two nights but the food was not special, and we decided to have dinner at the buffet. The seating area isn't big enough to accommodate all guests during meal time. The only time one could use the buffet wihitout having to fight or queue for food was at dinner time when most guests where at the min dining room. The entertainment was a hit and miss, and we did walk out on few show and didn't turned up for others. With only 3 swimming pools, one indoors for the oldies. And 2 outside with the children taking over was not possible to use it at all. One of those outside pools should be for adults only and the other for the kids. There isn't many activities happening and after 11pm the only option is to go to bed, because there isn't anything to do. The ship is okay and being a new ship to should be stunning. The excursions where very overpriced. The Captain was the best thing on the ship, Captain Tesos is a people person and e is always around the ship and happy to have a chat and take photos. I wouldn't cruise with celebrity again based on my experience. Read Less
Sail Date December 2016
We went on the 12 night South Pacific cruise from Sydney on 23 December. It was our 7th Celebrity cruise but first from Australia (all the others were from US/Caribbean ports). We have also been on Silversea, Oceania, Royal ... Read More
We went on the 12 night South Pacific cruise from Sydney on 23 December. It was our 7th Celebrity cruise but first from Australia (all the others were from US/Caribbean ports). We have also been on Silversea, Oceania, Royal Caribbean, Princess and Carnival. We are Celebrity Elite level members. Here is the good and the not so good. Cabin Attendant – Excellent – Our cabin attendant (Gabriel) was superb. He was always efficient, smiling and helpful. Our departures were noted and our cabin made up immediately. Tenders – Excellent – Tenders were used at Isle de Pines and Mystery Island. On previous Celebrity cruises tenders have been a problem. On this cruise there were only short waits and even long queues moved quickly. The reason was simple – whoever was in charge used up to 7 lifeboats to provide a high frequency service from two boarding platforms. This was a problem from past cruises fixed – let us hope the same approach is adopted on other ships. Photo Shop – Poor – Bring your own camera and take your own photos. Avoid the photo packages. On previous Celebrity cruises the photo packages were good value by skilled photographers. On this cruise we felt there was no skill or art involved and the resulting photos were poor quality camera work such as parts of heads cuts off. Delays and stresses even getting the package USB on the last night suggested incompetence. Shuttle Bus – Excellent – Noumea – Often a problem on other cruises this, like the tender issue, was solved by whoever was in charge by having plenty of buses in Noumea running a high frequency service so there were no waits. Main dining room (Epernay) – Very Good – We had recently been on much higher priced Silversea and Oceania cruises. The food in the main dining room on Solstice was better than the main dining room on each of those cruise lines although not up to the standard of the speciality restaurants on those lines. Celebrity remains the best food in the mega ship market. Service in Main Dining – Excellent – Our waiters (Valentin and Iryna) were excellent and helpful. Seating in Main Dining – Poor – We are Elite Celebrity members but for some reason got about the worst table in the middle of the bottom level of the dining room. We used to get much better tables before we reached the Elite level. At no stage were we aware of the presence of a maitre d’. Coffee – Poor – The coffee throughout the ship is terrible. Café Bacio does not live up to the hype with poor service, attitude and coffee. Coffee was bitter and too hot. Children – Being an Australian school holiday cruise the ship had over 3000 passengers with lots of children (and prams). Most were well behaved but a few insisted upon pushing all the buttons in the lifts and gangs playing chasing games around the corridors on treasure hunts posed a hazard. Smoking – As non-smokers we were pleased that overall the smoking on board was only a minor inconvenience. Walking/Jogging Track – A design flaw of the Solstice is that the jogging track runs around a deck used for sun lounges and often during the day is hard to use because people put their sun lounges across the track. Whilst not as bad as on other cruises this was still an issue and the staff did not move sun lounges off the track. Sun Lounges – Most of the passengers being Australian it was shade rather than sun that was in demand. There were plenty of lounges available in the sun and sometimes in the shade. Unfortunately there was a lot of saving of lounges by passengers who rarely used them or who put belongings on adjoining lounges to stop them being used and give themselves extra space. This did not appear to be policed by the staff. Ocean View Buffet – Excellent – Huge and at times overcrowded it is usually possible to find something to eat from the wide range. The effort made for Christmas and New Year was spectacular and greatly appreciated. Sushi – Not Good – On previous Celebrity cruises Ocean View Café had reasonable sushi in the evening. Now that is gone. Instead there is only a Sushi café on level 5 which costs extra. Embarkation – Good - Surprisingly quick and efficient. On board 25 minutes after arriving at pier at 12.30pm. Unfortunately we were not then allowed off again that afternoon to spend any more time in Sydney and had not been warned this would be the case. Disembarkation – Good - At 6.40am there was a huge line for walk offs which commenced at 6.50am and went so quickly we were at Sydney airport at 7.20am. Itinerary – OK – Australia is a long way from anywhere which means too many days at sea. There were 6 days at sea and only 5 ports on this cruise. Cabin – Clean and functional the cabins are good for the price. Hygiene – Problem – Whilst there is hand washing lotion everywhere the system for obtaining beverages (sodas, water or alcoholic) seemed likely to be very efficient at spreading disease. You have to hand your seapass to a waiter who swipes it and hands it back and then does the same with someone else’s seapass and on it goes. The system needs to be contactless with the passenger simply waving their seapass. Beverage Packages – Poor – Even if the beverage package you purchase includes the type of drink available in your minibar you get charged again if you take it from the minibar. If your package includes Coke you cannot take the can of Coke from your minibar. Your package only allows you to get one drink at a time from a bar even if that drink is water or soft drink (and each time your seaspass is handled by a staff member who is handling lots of other seapasses and bottles and glasses handled by other passengers). At times the brand of bottled water sold was undrinkable. Internet – OK – Internet costs extra still unless some minutes are included in a deal or because of your status. Speed was fair. Security – As an Australian holiday period cruise there were a lot more passengers in the 20-40 age group than on other cruises, many of them appearing to consume vast amounts of alcohol. Given the amount of alcohol consumed security did a very good job of keeping it a safe cruise. It is certainly far safer than going out in an Australian capital city at night. Entertainment – Disappointing – Apart from Aussie Boys the acts and Celebrity in house entertainers were below the standard expected out of US ports. Movies – Some nights recent release movies were shown in Celebrity Central which is a comfortable cinema. Overall we were impressed. Christmas and New Year were made special which they have not been on some other cruises we have been on. Read Less
Sail Date December 2016
This was our tenth cruise,5th with celebrity twice on Solstice.Did this same so called Christmas cruise 2 years ago.Last time it was very good this time terrible.Did not mention FATHER CHRISTMAS ,who is this CRINKLEBUM that so called ... Read More
This was our tenth cruise,5th with celebrity twice on Solstice.Did this same so called Christmas cruise 2 years ago.Last time it was very good this time terrible.Did not mention FATHER CHRISTMAS ,who is this CRINKLEBUM that so called cruise director JC was always on about?Did not see FATHER CHRISTMAS giving gifts to children as was the case on the other CHRISTMAS CRUISE.The CHRISTMAS fare on Christmas day for lunch and dinner was non existent. There were no party hats, bonbons,tinsel or anything on the tables, PITIFUL. Regarding food, Epernay dining rooms food was very average but staff as always were very good,food deck 14 Oceanview cafe was less than inviting with little choice and variety, 3 food bays with same food on all. In my humble opinion JC is not employing quality entertainers( AUSSIE BOYS AND NEIL DIAMOND ENTERTAINER) excepted.There were other issues, these were the main ones. Many other passengers commented about the lack of Christmas cheer. If u are not going to celebrate CHRISTMAS, then dont advertise it as a CHRISTMAS cruise!!!!!!!! We have friends two couples, who are contemplating this cruise next year, will advise them to think again and check if SOLSTICE will celebrate Christmas next year. Standards on Solstice have definitely dropped. THE BEAN COUNTERS ARE CERTAINLY ABOUT. Read Less
Sail Date December 2014
I was a cruise virgin until I spent 14 nights on the Solstice sailing from Sydney to Auckland and loved it! As a Brit, I loved the British entertainment crew - they made it for me. Seeing Santa in the Solstice theatre on Christmas ... Read More
I was a cruise virgin until I spent 14 nights on the Solstice sailing from Sydney to Auckland and loved it! As a Brit, I loved the British entertainment crew - they made it for me. Seeing Santa in the Solstice theatre on Christmas morning giving gifts to all the kids up the age of 17 was such a treat and made me feel so Christmassy even though I don't have kids myself. Had a wonderful dinner in the Epernay main dining room in the evening and the turkey and stuffing were cooked to perfection as always. New Years Eve was so lively with plenty going on that we didn't get to bed until around 4am! All of the staff were awesome and so attentive we were made to feel special All in all a great first cruise that I would definitely do again. Read Less
Sail Date December 2014
We arrived in Auckland 3 days early to look around and was not disappointed it is a lovely place, come time to board the ship I was a little disappointed in the time and conditions that it took to get aboard very slow and very hot and ... Read More
We arrived in Auckland 3 days early to look around and was not disappointed it is a lovely place, come time to board the ship I was a little disappointed in the time and conditions that it took to get aboard very slow and very hot and uncomfortable , but once on board things started to change the cabin was great quite roomy and the décor was lovely very quite no noise at all even one rough night of weather and very little wind noise. The staff are fantastic right down to the lads that attend to the toilets they are so happy go lucky they truly enhance the trip our dining staff were so good I had my head waiter choose my meals for me and I was never disappointed. If I have a sour note I felt the entertainment left a bit to be desired the theatre shows were very average compared to other cruises that I have been on I walked out on three shows and I have never done that before, the smaller acts around the ships bars and so forth were quite good it was just the main entertainment. Specialty dinning was lovely Silks was a little spicy for my taste but the two others were great over all yes I would do it again. Read Less
Sail Date November 2013
Celebrity Solstice - Australia/New Zealand 12-23-2012 to 1/4/2013 12 night pacific cruise With over 20 cruises under my belt, I looked at this cruise as one of the ultimate cruises to go on. Coming from "The States", it is ... Read More
Celebrity Solstice - Australia/New Zealand 12-23-2012 to 1/4/2013 12 night pacific cruise With over 20 cruises under my belt, I looked at this cruise as one of the ultimate cruises to go on. Coming from "The States", it is not often that we get to travel so far. This was our first trip to Australia. This was also our first cruise on Celebrity. I had to say our expectations were pretty high for this trip. The cruise ship especially. In short, some areas surpassed while other areas fell short. Keep in mind that this was a holiday cruise with over 450 kids on the ship. Not the typical celebrity experience. Pre-cruise 12/19 We booked our cruise through a TA with insurance. We also booked our air through choice air. Choice air was very limiting for us. I would not use them again. Difficult to deal with when Qantas pulled out of Auckland for the LAX direct flight. You can get better deal going through the airlines directly. They also had changes without communication to us. Definitely no more Choice air for us. Since we were flying from Atlanta, we would most likely book Delta next time. Now, I have to say, the Qantas Airbus 380 was an amazing plane. We flew from ATL to LAX on delta. We stayed a night at the Marriott LAX. Wonderful hotel with free transfers. We did walk about 10 minutes to go to the In-and-out. Yum! We stayed a night in LA before our overnight flight to Sydney. 12/20 We got to rest up and enjoy some time in LA. We took the 10:00 flight out. Definitely pay for the upgrade to premium economy. It is worth it. Economy is a little bigger than our economy in the US, but still looked painful for a 15 hour flight. The service on the plane was fantastic. Could not asked for a better flight. It was a little bumpy during the night due to the airstreams, but still not bad. We skipped a day due to the international date line. 12/22 we landed in Sydney. We stayed at the Marriott Quay. (Pronounced "key") Very nice rooms. Easy access to everything in downtown Sydney. We booked the bridge climb a few months prior. The express climb, same climb, but less time to prep due to groups. An amazing experience that you should not pass up. We ate at Sydney Cafe. Wonderful view! Pricey. We rode the hop-on-hop off bus for a tour. We took the ferry over to the zoo and spent some time in the zoo. US credit cards were no issue. You also have Internet access in the hotel and at several of the coffee shops around. The hotel does have a US conversion power plug. The cruise ship is set up for the different types too. You will not need to buy one. 12/23 the hotel held our bags. We took a tour of the Opera House. You definitely need to see this. Amazing. If possible, book a show. There are 5 theaters in the opera house. Concert hall is the biggest, followed by the opera hall. There are three other smaller venues too. We got back to the hotel and took a cab over to the ship. It is a relatively short walk to the ship if everyone can carry their bags. Once we checked in at the ship... We went back out to finish our time in Sydney. 12/24 the ship was still in port. We took a full day excursion to the blue mountains. It is a long drive out to the mountains. It is very pretty. I reminded me of the blue ridge mountains. The steep train ride was fun. The view of the cliff, three sisters, etc was nice. Not sure if it was worth the price. I probably would of done more in the city. If you have not seen mountains, I would recommend it. If you have seen the Grand Canyon, then skip it. We got back late to the ship while the safety drill was going. This was not a problem since we booked through the cruise line directly. Since we missed the drill, we had to go down for a 20 minute presentation the next day. We left out and had a beautiful journey from the dock. The cruise.... The ship: Celebrity knows how to build unique and beautiful modern ships. The Solstice is in excellent maintenance. The carpets are in nice shape. Very little signs of wear and tear. The feel is very modern and crisp. Stateroom Our room was on the 11th floor - room 1596. Our other family members had the room next door 1594. This floor is the Aqua class. We actually received the upgrade as a very nice gift from our family. There are no kids on this deck. You get free access to Blue dining room. You get daily water and teas in your room daily. Special soaps etc. You also get access to the front spa relaxation room at the front of the ship on the same floor. The rooms were not any bigger than the standard balconies. Is it worth it, maybe for some. You do not get any discounts for the spa. You get a nice coupon book with some goodies in it though. We used the discounted laundry service twice. The storage in the room is pretty good. There are other ships with more storage from a room this size. The interactive system on the TV is the best. Lots of recently released movies that are free and available. The balconies are larger on this ship. Nice balcony with table, 2 adjustable chairs with footrests. The view is a little limited for this floor due to the overhang that goes across. Good coverage for rain though. When you are taking photos, it can get in your way. Noise in the rooms are less due to no kids. The only problem is the pool deck is above you. There will be foot traffic and sliding chairs during the early evening and mornings. Not real bad, but if this bothers you, you may want to move down a floor or two. Deck 11 is the top floor for rooms. The bump outs in the aqua class may be a better choice if you do not want the obstruction. Our room attendant was amazing, one of the best. No issues there. This met my standards for the aqua class on Celebrity. Dining rooms Ocean View cafe - this is their version of the Lido/Windjammer. This is one area that Celebrity let me down. There was no difference from this versus the many other cruise lines out there. Service was lacking here. I wish cruise lines would improve this area. They need to learn from Disney on this. Allure of the Seas is the only other ship that seemed to master this. Wait times for special foods could be reduced with more staffing. Clean-up and table service cold be improved also with more employees. They do have a bar in here so you can get quick access. We purchased a soda card. We got cans of soda with ease directly from the bars. Line cutting here seems to be a little bit of problem. You can stand there and be the next in line, yet someone walks up and they take care of them first. Come on Celebrity, you are better than that! Improve your table service. More people making drinks and more people serving drinks would help. Also, the employees here do not seem to be very happy. I saw several times where employees were arguing with other employees. That is not good. Work as a team folks. Food quality was pretty good. Best pizza out of all the major lines. Wow! Pasta bar is great, but the service is very slow. Great salads! More variety with desserts. Great ice cream and gelatos! The oriental chicken need to be improved. The fajitas are good, but you need better taco meat etc. Please improve your Mexican food station. Much better with Allure. Blue dining room - not impressed. Service was severely lacking. You had to wait to be seated during the busier times. It is all first come first serve with different servers that are killed with several tables. One time, we asked three times for a drink. This is the worse part of the ship in my view. It should be a highlight. A star for those who book Aqua Class or Suites. I got an excuse that it was due to the different cultures eating at different times than the western cultures. Adapt, compromise, adjust... Staff up and fix this. The food was better in the main dining room. Main dining room - wonderful. Charles was our matre'd. He was fantastic. He worked us in with some amazing servers. You would ask for something flexible, and they would not blink. They would serve it. Wow. Wonderful service that met my expectations of Celebrity. The food quality was very good. The drink service was fantastic. No issues here. Specialty Restaurants - wonderful choices. Our favorite that we ate at twice was The Tuscan. It is an Italian inspired steak house. These Omaha steaks were absolutely amazing. Cooked to order with perfection every time. When the place got busy, the service did from down some. Samuel, the manager, took care of anything we needed. Alexander was a terrific server. Need more dessert options. Bar service - overall, the bar service is pretty good. Easy access to drinks. The Ocean View cafe was the only area that needed improvement with this. Shopping - the shopping choices are pretty good. It is catered to the bigger spender. There are not many t-shirts, candy etc options. The art shows is a big part of the cruise. Your typical park west art auctions. Here is the deal, if you want to buy art... Just talk to them directly. They will bring out what they have and make you a deal. The best art we got were not purchased during the auctions. If they know you are serious, they will go out of their way to help you. Pools - easy access to pools and towels. You do not need to sign out for towels. They have plenty of them. The solarium is very nice. There are plenty of spas. The pools are well kept and open almost all of the time. Spa - pretty standard like all of the other cruise lines. The views in the massage rooms are not like Disney Dream or Allure/Oasis. Embarkation Easy process at the Sydney port. You check your bags. Tipped a few dollars. Walked in. The lines were not bad. Since we had two days in port, guests getting on the ship were spread out over the few days. Gratuities for the cruise were taken out each day as a daily rate. Not one big payment. Aussies do not tip typically. You need to stick with the auto deposit, pay the folks directly the same or more, or take Carnival that has a no tipping policy for their Australian cruises. These people live on tips. Seas were calm all cruise long. Even when we had larger waves, the stabilizers worked extremely well. No issues at all going over the Tasman Sea. Sea Day after embarkation - Formal night #1 Melbourne - pronounced Melbin. A very modern city. We took a tour of the city and the Animal Preserve. Great stop. Up close to the signature animals. Puffing Billy was a great train ride. Lots of flies at the winery lunch and visit. 2 Sea Days - Enjoyed the ship! Relaxed. Spa visit. Fjords and Sounds Day - Have your camera ready. Reminded me of Scotland and Alaska combined. Beautiful pictures - postcard views. Weather will vary, but still beautiful. Dunedin - pronounced "dun eat'n". A Scottish based city that we really enjoyed. We took a tour of the city, including the walk of the steepest street in the world - Baldwin St. A visit to the Botanical Gardens was nice. We booked a private tour through the Cadbury Factory in town. Wonderful. Lots of free Chocolate. The price was $16.00 each - somewhere around there. Book online ahead of time. It gets busy. Arkoa - (however you spell it) the replacement tender spot for Christchurch. The only tender spot. One of the prettiest port stops on the cruise. We took the very long bus ride up through the mountains. Lots of beautiful views. Then we travelled into the Alps. Saw a sheep show and ate lunch at a old ranch. We rode the train back down the mountain. Hobbits, Lord of the Rings, and Lion, Witch, and the Wardrobe were filmed in these areas. Outstanding, but long day. Nice little town at the port to visit. Wellington - This is a very modern city. They are very proud of The Hobbit movie here. I believe the studios are nearby this town. We toured the city. The cable car up the side of the mountain was nice. This was followed up with a visit to Zealandia. A sort of Jurassic park that is trying to recapture what life was like before humans arrived. Great photo opportunities for nature and rare animals. Another nice day at sea. (Formal night #2 - only two for this cruise.) Tauranga - Our last day was a trip to the countryside to ride a jet boat! What a blast we had! You must do the river jet boat ride if you want a fun thrill. Everyone had so much fun. Kiwi capital of the world here. Lots of Kiwi all over. This is a retirement and vacation community with lots of beaches nearby. Lots of things to do here. I wish we had more time here. Auckland and debarkation - Our end to the cruise. Debarkation was very smooth. No issues. All sorts of options for times etc. Easy customs process. Luggage service was fine. the best part is that we stayed in the Hilton Hotel. The Hilton Hotel shares the same building as the terminal. You walk out. Take a right. Walk about 50 steps. You are at your hotel! Very pricey, but nice. Ask for the conversion if you need it. The wall outlet conversion in 220. the can give you a 110 transformer if you need one. Safer for smaller appliances. Auckland was a beautiful town. We went to the Japanese steak house across the street from the Ferry Building. The hotel service was top notch. Easy access to cabs for a ride the airport. It takes about 45 minutes to get to the airport. Early morning may only take 25-30 minutes. The airport process went smooth. Amazing international terminal with lots of shops in Sydney. We flew back to LAX via Sydney. Gained back a day. First time in my life where I left at 6:00 am on a Saturday, flew 22 hours (flights and holds), and arrive the same day at 6:20 am on the same Saturday. We stayed at the Marriott LAX again. We took a $25.00 cab ride to Manhattan Beach. We ate at an amazing restaurant called Rock'n Fish. Say hello to Matt for me. Tell him the Clemson folks from GA referred you. Matt is the GM for the location. Best seafood on the entire trip. Wonderful atmosphere. Please e-mail me if you have any questions. This is a once in a life time trip for most. Enjoy it! Read Less
Sail Date December 2012
We were in cabin 1067 port side in a concierge class room. The room is a good size with the bed near king size and plenty of storage. We had 3 large bags (23kg each - packed way too many clothes) but by utilising the cupboard over the ... Read More
We were in cabin 1067 port side in a concierge class room. The room is a good size with the bed near king size and plenty of storage. We had 3 large bags (23kg each - packed way too many clothes) but by utilising the cupboard over the bed we managed to stow everything. Our cabin stewards were excellent and the room always looked like we had just arrived - which was a totally new experience compared to some cruises we have been on. On a side note if you are intending to do the NZ cruise then I would suggest getting a cabin starboard side as in Sydney and Auckland the boat docked port side meaning you didn't get the best view. One other thing is the entertainment system in the cabin, there are over 20 free movies on demand along with your standard fare of TV programs, you can also order breakfast on it but don't get carried away. FOOD The quality and selection in the main dinning room were great and I didn't have a bad meal. Were on Select Dining and never had to wait for a table. I was surprised that on Lobster night you get a whole tail which is removed form its shell table side by your waiter. This was far better than those little nuggets that you get served on other cruise lines. The cafe had a huge selection and whilst it can get busy at peak times we were never not able to find a table. POOL Reasonable size and depth and if it was cold there was an indoor one you could use. On the two peak/busy sunny days it was still possible to find a lounge at mid-day and there didn't appear to be any lounge hogging that I could see. STAFF The staff would generally go out of their way to make your trip memorable. At first I did notice some seemed disconnected but after a smile and greeting them by their name they became animated and friendly and go out of their way to service you when you next met them. On a couple of occasions I encountered some of passengers displaying a sense of entitlement and being generally rude to staff which could explain why some of the staff appear down. Generally the passengers being rude were the older traveller who should have known better. ENTERTAINMENT The nightly shows were of a high standard and during the day there were numerous activities so if you get bored on this ship then you are not getting out enough. COMMUNICATIONS Wifi is available in the room at rates starting at 75c/m. The connection wasn't good enough to hold a skype call and should you need to make a call using your mobile on the Cellular at Sea network (Celebrity Network) then expect to pay $8/minute or for mobile data $18/Mb. BARS Whether you like your poison in a dark lounge or up on deck there is a bar for you. We had the premium drink package which more than paid for itself and it was great to just hand over the card and not have to worry. We tried a number of things we would not normally have done like the various teas and coffees at the cafe and little things like sparkling water with dinner and a vitamin water to take back to the cabin to help start the day. Overall a great ship and we will be back on her sometime soon Here is a little slide show of our experience: http://youtu.be/SDwNNR_D3GQ Read Less
Sail Date December 2012
My son and I have cruised 20+ times in the past and Celebrity has always been our favourite. WE are Elite members and have sailed on Solstice two years ago. At that time we had enjoyed our cruise very much and we were looking forward to ... Read More
My son and I have cruised 20+ times in the past and Celebrity has always been our favourite. WE are Elite members and have sailed on Solstice two years ago. At that time we had enjoyed our cruise very much and we were looking forward to have the same experience. Unfortunately this time the cruise did not turn out to be up to Celebrity standard. It seemed like I was on a totally different ship. Starting from below average food quality (both in the main dining room and upstairs buffet) and continuing with very poor entertainment. I can't believe that Solstice cruise director Stewart has worked for Celebrity for over 10 years and nobody fired him yet!!!! Overall, entertainment crew appeared to be not motivated, and often they looked like they didn't want to "be there". I saw the same shows two years ago and what a difference! As Elite members we took the backstage tour once again. I invited one of the ladies from our dining room table to join as as she was an artist. I bragged to her prior to the tour how exciting it was going to be and how much she is going to learn about show productions. And you have no idea how embarrassed I was after we took the tour! For first half hour we listened to cruise director Stewart how fabulous he was (and he wasn't even supposed to be there!) and after they just walked us through the back (it took literary 1 min) and sent us on our way... This brings me to the subject of consistency... Consistency with previous quality of food and service on Solstice as well as consistency of food and service on the current cruise. Every drink, every cup of coffee I ordered tasted different from each other. I really can't understand why. There was also a problem with consistency of information received from the crew. I had an issue with shore excursion stuff in relation with my extended stay excursion in Ft Lauderdale after disembarkation. When I went to shore excursion desk to inquire what exactly is involved in the excursion one lady told me that we get dropped off "somewhere in the city and it was my responsibility to take a taxi if I wanted to go to the beach". She became very argumentative to the point of being rude when I asked her to double check this info as the description of the excursion in the paper was totally different from what she was telling me. She also stated that the manager was unavailable to answer my questions. I then spoke to another shore excursion officer who told me that we in fact get dropped off at the beach (totally opposite from what the first officers told me). She was even be able to get the manager on the phone to confirm this information. And last but for sure not list.... My BIGGEST issue with this cruise. If I only read the reviews of past passengers that sailed on Solstice earlier the same month.... I would have known that the ship had to be thoroughly cleaned several times (in fact, there was a huge delay with embarkation early December) due to noro (or Norwalk) virus. NOBODY from the crew bothered to tell us that this problem existed. I actually remember that once when I sailed with another cruise line they sent out a letter prior to the sailing day notifying passengers about the virus. NOT THIS TIME. If you read this and you are about to sail on Solstice please, please, take the precautions!!!!! they for sure would not care! I always wash my hands, so does my son. We have not been sick in years. ON Christmas night, the night before disembarkation, my son fell very ill (I will spare you from the details, but I can tell you it was awful). I followed in the early morning hours as I obviously was in close contact taking care of him. In the morning both of us could not even move. And as you all know on the morning of disembarkation all they wanna do is to get rid of the passengers as soon as possible so they can start with the new ones. It is very hard to explain in words how you would feel if you had this virus, but all I can say that you just wanna die. Of course, you would not be able to think straight and the fever does not help at all. I knew we had to get out of the cabin, my son wasn't even moving though. All I could think was to go to the guest relations desk for help, and also it was the closest place to our cabin (I had difficulty walking at that time). When I told the officer from the Guest Relations desk that my son and I are very ill SHE SAID "so what??" I could not believe this response. I further told her that I thought they wanna know as other passengers may get sick as well. She did not seem to care. She did say that she will get a nurse to call my cabin. At no time did she ask if we needed any assistance to disembark or anything else for that matter. Unfortunately by the time I returned to the cabin the nurse already called and spoke to my son. Not sure what she was able to get out of him as he was half unconscious.. As the room attendants were already knocking on our door asking when we were leaving (to give them credit they had no idea how we were feeling and they were just doing their job) I had to get my son up, grab our bags and crawl out of the room. For me it appears that nobody on board really cared. Needless to say that the rest of the day was pure hell... Upon arriving home we received emails from several other passengers that we met on this cruise who fell ill as well. I immediately contacted Celebrity to notify them that they might have a problem. The operator didn't seem to care and quickly tried to judge the steps that I made and blame me for not going straight to the nurse. It is probably very difficult to understand the state of mind I was in without experiencing it. I did state to the operator that the reason for my call was not to get anything out of this but to alert the cruiseline of the potential problem on board Solstice. I hope those of you who are planning a cruise on Solstice will find this information helpful. We may be considering another trip with Celebrity but for sure not on Solstice and most likely not on "S" class ships Read Less
Sail Date December 2011
This was our fifth consecutive Holiday cruise. We enjoy traveling as a family during the holidays, and booked two balcony cabins on deck 8, one for my wife and I, and one for our 19 and 21 year old sons enjoying a break from college. We ... Read More
This was our fifth consecutive Holiday cruise. We enjoy traveling as a family during the holidays, and booked two balcony cabins on deck 8, one for my wife and I, and one for our 19 and 21 year old sons enjoying a break from college. We have had many very positive experiences with Celebrity, both as a couple and a family and previously found Celebrity a step above similarly priced lines. We've enjoyed not being inundated with announcements all day, found the quality of the food quite good, and the service generally excellent. And while we loved our vacation because it gave us time to spend together, Celebrity disappointed in several areas. And while we'll probably cruise with Celebrity again, I hope they address some of the truly disappointing aspects of our trip. Our embarkation process was extremely easy, from taxi to ship in less than 15 minutes. This is consistent with our past Celebrity experience and so much more civilized than other embarkation processes we've experienced. We did stop for a quick lunch at the Oceanview cafe, and found the quality, selection, and layout to be generally very well done. The service of the waiters, however, was very weak, with plates stacked on empty tables for too long. Additionally, all the ice machines were down at one point, and some of the drink machines never worked for the entire cruise. We found the coffee much improved. After lunch we walked around the ship, and were in our staterooms when called by 1:45 or so. Our luggage arrived shortly thereafter and we found the space available well-designed. We enjoyed our room and found it well designed. The beds were comfortable and the deck furniture was nice. This was the first time we did not sail in Concierge class and while we missed the better towels, we agreed that our staterooms were fine and would not consider Concierge class unless it was a nominal upcharge of $50 or less. While the design of the room was outstanding, the service was the worst we ever experienced on a ship. For example, on several occasions, we were left with no soap or shampoo and had to request it. One day we had no toilet paper, but had 3 extra boxes of tissues! What we really didn't like was the number of different people in the room and the time it took them to do the service. On every other cruise, the attendants were friendly, hard working, and efficient. On this cruise, the quality was terrible, with them taking two hours to service the room in the morning and evening. They would do the towels, then return and do the ice bucket, then return and leave information packets... We never received our disembarkation information, nor our daily calendar consistently. While we appreciate the fact that the cabin stewards have a difficult job, Celebrity needs to provide the training so they can manage their jobs effectively and at least meet guest expectations. And the worst offense? leaving dirty cleaning microfiber cloths in our son's room. Given previous noro issues on this ship...this is the kind of thing that can certainly spread viruses and should be a basic expectation of hygiene. The entertainment was both outstanding at times and horrible at times. The English juggler was terrific, one of the best acts we've ever seen on a ship. And the production shows were professionally done. But the so called impressionist singer, Sean O'Shea was the worst act we've ever seen. And we don't understand why the sole comedienne only performed a single show and only at midnight? But, all shows were detracted by the horrible cruise director and his inane banter. This was also the worst cruise director we've encountered. He lacked engagement and failed to create a positive vibe on the ship. And Stuart, please stop singing! We did enjoy some of the activities. But we also enjoyed our time together playing a cruise-long card tournament that ended up leaving our sons $10 richer. The highlights of the activities included trivia and the glass show. We met a lovely couple from Palm Beach and thoroughly enjoyed meeting them for various trivia contests. We won 3 of the contests together, but seemed to have as much fun on the one's we lost as the one's we won! The glass show was a nice surprise. We found the commentary, especially by the young lady to be simply fascinating. The layout of the ship was terrific. We never really felt crowded and could always find a quiet spot to lay in the sun, or play cards. Well, perhaps not too quiet. While most of the children on this holiday cruise were very well behaved and pleasant, there were far too many who ran amok, with no supervision, and no manners. Parents, you know who you are, and you should be ashamed of yourselves. There were also a number of people who didn't seem to have "please" or "thank you" in their vocabularies. These folks work hard for us, and a smile or word of appreciation is always in order. We also believe Celebrity needs to either enforce "rules" or not have them. For example, many people smoked on balconies and in non-smoking areas. Children screamed in the Atrium pool all day, yet it was supposedly an adult-only area. And dress codes? Either have them and enforce them, or don't have them. We enjoyed open seating in the main dining room and found the service to be outstanding! The food was generally excellent, with only a few misses, but always nicely presented. We had three different waiter/assistant teams and all were excellent. However, the team of Rajesh and Roxana with whom we dined on the last 4 nights were simply outstanding, and reminded us that the old Celebrity service that brought us back to Celebrity still exists. Thanks to you both for such outstanding service. Note that we made reservations for dinner in advance of the cruise, and the reservations were honored immediately every time. We didn't sample the specialty restaurants. The ports were fine and we had a nice time in all of them. Due to heavy winds (35mph+) and high seas, we were about 3 hours late to San Juan, arriving just at sunset. An announcement was made, and an apology made, both by the captain in his announcement, and with a card in our staterooms. We found that a sincere gesture. We also found the captain to be very engaging and charismatic, with a great sense of humor...just what Stuart the cruise director needs! We spent a nice day at the beach and shopping in St. Thomas, a bit of the same in St. Maarten, and took a brief walk in St. Kitts, not our favorite island from previous visits. Disembarkation was easy as well. Overall, we had a great family vacation and enjoyed being together in such beautiful weather in a wonderful location. Celebrity enhanced that experience in many ways, and detracted in others, as mentioned above. So, will we return to Celebrity? Before this trip, I would have answered affirmatively. Now, I'm not that sure. Read Less
Sail Date December 2011
Our 3rd Celebrity Cruise and 2nd time on the Solstice. Flew in the night before. Boarding was on time, rapid and painless. Excellent cabin on the hump with a very large balcony. Great, efficient service by our room steward throughout the ... Read More
Our 3rd Celebrity Cruise and 2nd time on the Solstice. Flew in the night before. Boarding was on time, rapid and painless. Excellent cabin on the hump with a very large balcony. Great, efficient service by our room steward throughout the cruise. Ate in the MDR on all nights in the late seating. Again, great service by our waiter and assistant waiter with professional and efficient service. Food quality varied with some great dishes and some just average. Many more young children on board, almost certainly because it was a holiday cruise. The cruise line never enforced the adults only rule for one of the outdoor pools so we generally stayed in the covered pool area which was quiet. Got to meet the new ship's master, Captain Gerry, during a sail away bridge tour offered during this cruise for $75.00. Captain Gerry had joined the ship this cruise, but has been Master of several other S class ships. For the bridge tour about 20 of us came on the bridge before sail away from St. Maarten, got to watch the Master brief the officers and then got to watch the Staff Captain maneuver the ship out of port. The ship's master spent 45 minutes with us answering questions about the ship and Celebrity. A great experience. The on board musical groups, including the ship's orchestra, were generally excellent. The specialty acts ranged from a great juggler, to a really terrible singer/mimic. The only comedian on board was there for one night at 12 MN. During the "liar's club" ship activity the Staff Captain revealed himself as an excellent "straight man" comedian. The ship's Master played his guitar and sang during the last night show and had a great voice. We were late getting into San Juan and arrived a dusk due to high winds. We toured on our own in San Juan, St. Thomas and St. Martin and had a great time. We took the ship sponsored Zip Line tour in St. Kitts and I highly recommend it. The Solstice has had problems with gastroenteritis/noro virus outbreaks this year. During the cruise immediately preceding ours, the ship was on "lock down" and guests could not touch utensils in the Buffet. We had no such restrictions on our cruise. Unfortunately during the last night of the cruise (Christmas Day), one of my family members developed severe GI distress. I was informed by the responding nurse practitioner that there had been an outbreak of many cases of GI distress that night, and that 3 separate medical teams were responding throughout the ship. Needless to say this made disembarkation particularly difficult. I wonder if the latest GI outbreak was due to noro virus or food poisoning. In any case this seems to be a recurring problem on the ship and needs to be dealt with. Read Less
Sail Date December 2011
The cruise was a popular one for young families and there were many children of all ages on board enjoying the pools, whirlpools and decks. Although, this meant that the pool deck was almost unusable during the day, it did add to the ... Read More
The cruise was a popular one for young families and there were many children of all ages on board enjoying the pools, whirlpools and decks. Although, this meant that the pool deck was almost unusable during the day, it did add to the Christmas spirit for what is Christmas without children. Part of the fun was watching them enjoy themselves with their parents, particularly at the shows. On the whole, they were very well behaved. There were also a lot of families with adult children reuniting from different parts of the world to celebrate the holidays together. The ship, already beautifully designed was stunningly decorated from top to bottom. Services were also held to celebrate Hanakah. It was very inspiring. We loved the understated elegance of the ship although we found the layout confusing and we kept having to consult the ship guide to orient ourselves. A great deal of effort was put into the smallest design detail and the artwork throughout the ship is impressive. The quality is evident. Our balcony cabin was nicely laid out and efficient although a bit of a letdown since our view was obstructed by the lifeboats attached to the deck below (we were not aware of this when we booked the room). There was also a utility door for the crew beneath us that would slam shut several times an hour until it was adjusted when we reported it to the guest relations staff. They offered us dinner at the specialty restaurant of our choice as a recompense for the inconvenience. A gesture we did not expect and we enjoyed a lovely meal at the Tuscany Grill on Christmas evening (the onion soup is to die for). In the main diningroom, the table we were first assigned was on deck 3, completely in the back next to a busing station. We asked to be reassigned to a table for two the following night and we got a lovely table next to a window which we enjoyed for the rest of the cruise. The food was a bit of a disappointment and hit and miss. The salads and soups were not very good but the steaks and lobsters were perfectly done. The quality of the desserts were also uneven. The Baked Alaska served on Christmas Eve was the most disappointing. The buffet was a cut above others we have experienced with quite a few stations offering made-to-order dishes. The choices were excellent and would please health-conscious eaters to gourmands. We participated in several wine-tasting events and enjoyed them immensely. The quality of the wines was quite good and the fees for the events reasonable. The Riedel wine-tasting was the best of the ones we attended but we were very upset by the fact that Canadian passengers were not warned that they would not have the same benefits as other participants if they wished to buy the glasses. The literature says that the cost of the course can be applied to the cost of the glasses and we had read from other reviews that it was worth it. However, on this cruise, they did not have the glasses on board and would have to ship them which would cost Canadians custom fees of $30 negating any benefits. The seas were rough and we experienced a good deal of motion and vibration on the ship. I never did get my sea-legs. Many frequent cruisers commented that it was one of their roughest cruises. This was a bit surprising and we would have expected a ship of this size to ride more smoothly. We arrived late in San Juan, our first port of call due to the high seas and since it was already dark all excursions were cancelled. We did not venture far from the ship since it was raining and we were not familiar with the town. Our second port was St. Thomas which we enjoyed and after rapidly touring the area on board a safari bus we spent a couple of hours at Megan Beach. Unfortunately, we did not make several stops because there were so many other tour buses that there was not parking available. The excursion was very disappointing and not worth the money. We should have just paid a taxi to take us to the beach. That night, my husband had the misfortune of contracting what the medical staff judged to be the Norovirus and was quarantined to our cabin for two days. It took him another 2-3 days to fully recover from the experience so this really dampened our enjoyment of a portion of the cruise. He missed the next two ports of St. Maarten and St. Kitts. Of course I could not leave him alone for long so we did not visit those two ports. We did not eat or drink anything off of the ship so he contracted the virus on board. I have read the reviews of the Transatlantic crossing cruise and the previous pre-Christmas cruise and it seems that this virus was a serious problem on the Solstice. The support we received from the staff during the illness was inadequate and we were left more or less to fend for ourselves. Even the cleaning of the cabin was only done after repeated requests. We have yet to see how Celebrity will compensate us for this portion of our cruise. We found the entertainment on board to be very professional and enjoyed every show and activity we were able to attend. The crew were wonderful in participating in various activies and it was amazing how involved they became. All in all, we have a very positive memory of our cruise on board the ship and would do it again in a heartbeat. The shore excursions do need to be improved.   Read Less
Sail Date December 2011
We recently returned from a 12 night cruise in the eastern Mediterranean where we visited a total of 8 ports. two of which where at best "marginal". Kotor and Dubrovnik where the the two. Shore excursions had obviously never ... Read More
We recently returned from a 12 night cruise in the eastern Mediterranean where we visited a total of 8 ports. two of which where at best "marginal". Kotor and Dubrovnik where the the two. Shore excursions had obviously never been on either of the two tours or they would have undoubtedly canceled them both and re-vamped them. Kotor was a long bus ride up a mountain side with no room for anyone to pass in either direction. The hairpin turns and hundreds of feet drop offs made the trip exteremly dangerous. certainly we would not recoomend it. We would recommend that someone re-look at this excursion. Dubrovnik. A really nice old town taht we would have liked to have spent more time in. but shore Excursions struck again and took everyone for a long bus ride to a quaint restaurant that served us a stale piece of bread topped with a piece of cheese and another piece of the same bread with something they called Ham but it was more like tongue to us. Hardly anybody (out of two bus loads) ate any of it. Upon returning to Dubrovnik, many people left the bus and told the driver they would take a taxi back to the ship as the bus tour left us with very little time in the town. Another tour that needs re-assessing. Arriving in Rome on All Saints Day, a Memorial Day Holiday and an annual Marathon Run that began and ended at St Peter's Square was perhaps the biggest faux pas. We couldn't get close to the Square nor the basilica. Everything else including The Vatican was closed. Finally Marseilles. Another long ride in a bus. Someone in Shore excursions must have at one time worked for greyhound or Trailways as just about every ship tour involved a long bus ride to the highest point to take a few pictures while everyone wanted to be on the ground in the city buying souvenirs. No more ship excursions for us. the Private Tours (of which we took four) we far better. Far better. Those we highly recommend. All in all the cruise was disappointing. the schedule was heavy, very little time to rest. A day or two at sea would have been very welcome. we did have two days at sea for the very beginning, but they were really need somewhere in the middle, to give folks a chance to catch their breath. celebrity themselves were perfect as usual the dining was excellent and cabin service very good. one comment for them. you could have done without the Glass blowing on the aft section of the ship and put the grill there out of the wind and gained more room. putting the grill on the Port side in the direct wind was not all that great. we didn't see a lot of people using it. Sincerely Terry Hensey. Soltice Oct 23rd. Venice and the Med. Read Less
Sail Date October 2011
Just recently returned from a 12-day Eastern Mediterranean trip, over all we had a great time. The Solstice staff were engaging and happy to make the stay on the ship as enjoyable as they can. We did not partake in the specialty ... Read More
Just recently returned from a 12-day Eastern Mediterranean trip, over all we had a great time. The Solstice staff were engaging and happy to make the stay on the ship as enjoyable as they can. We did not partake in the specialty restaurants but we heard that food there was great. We thoroughly enjoyed the food at the Grand - our dinner seating was at 6:15 pm, we were the fortunate ones as some people that were at the late seating were not happy at all. The staff at the restaurant was attentive and interested in how the food was - they were happy to get you a new entree if we were not satisfied with the dinner. The maitre de was great as we had to move tables third day in as we not satisfied with the location. There are plenty to do if you so chose, I loved the 'Glass Show' - gives you a better appreciation for glass making. The staff there was to demonstrate and educate - they had a lot of adversity to overcome - wind, rain, and since it was electric heating system they were frequently putting the glass they were making into the ovens in order to keep the glass at a steady temperature. The entertainment was first class; the live music was great especially Top Notch. The DJ; however, had a bit of a problem as he mixed up his British Invasion with his 80's. Our suite had a bit of a problem regulating its room temperature, found that the temperature dipped to cold in the middle of the night (the housekeeping staff was nice enough to bring me two blankets - really helped). Also, credo goes to the steward for coming to the room when I couldn't open the safe in the middle of the night and the purser, Nadine for her due diligence for getting us our onboard credit. We took advantage of express debarkation: it was a bit disorganized at first because everyone that wanted to leave early was all gathered in one area just outside the elevators where the theatre was located (front of the ship). The staff did not know what deck we were supposed to leave - until he had word from the captain. There was about a 15 minute wait and then we had to lug our luggage to the back end of the ship. That was the only glitch. Loads of taxis waiting at Barcelona, Spain. A nice gesture: whenever arriving from outing there was staff from Solsitce greeting you on the dock area and a place to sit if you wanted as well as beverages like hot chocolate, water, and juice were offered before going back onto the ship. Recommendations for this trip: I would like to have all informations regarding shore excursions including shuttles be on the website. Also, how far the dock yard is from the place of visit. All tour guides on excursions should have their patrons write their names and suite down, this helps identify who is missing. There were a couple times where there was a miscount and people that won't supposed to be on the excursion were counted thus accidentally leaving the people that were on that particular excursion out without a paddle so to speak. Overall, the cruise was great. I know it would have been nice to have had two days at sea at the end to rest up before heading home but one always have to keep in mind, learning to pace one self is a good thing. I didn't mind being exhausted as we had a 14 hour plane trip home - gave me plenty of time to catch up on my sleep. Read Less
Sail Date October 2011
One more wonderful cruise vacation came to its end, so nice to know that there will be more.... This was our seventh cruise with Celebrity and the second Mediterranean one. When in port, we always do our own thing because of the two ... Read More
One more wonderful cruise vacation came to its end, so nice to know that there will be more.... This was our seventh cruise with Celebrity and the second Mediterranean one. When in port, we always do our own thing because of the two obvious reasons: Cost and itinerary, we pay less, usually half the ship land tour cost and we see and learn more, much more. One have to spend a lot of time looking at the options and for the pitfalls ... Thanks heavens for the internet and cruisecritic.com. Those who do not have the time or the inclination to organize such tours, those who do not mind sharing a tour bus with a crowd of 45 fellow passengers, those who do not want to spend time looking through the long list of land tours, Celebrity offers two packages of 6 shore excursions each, one for half day tours at each port and the other is for a full day tours, cost was $371.50 and $732.50 respectively. For those who do want to do their own thing, we describe what we added a day by day description and added some website addresses that can help. Here and there we expressed our opinion about the Solstice. On this cruise we used one of our Celebrity Open Passages, a voucher we purchased on our last cruise. The Open passage is a $100 voucher you buy aboard a Celebrity cruise ship to be used when making the next reservation. The $100 voucher is used as a down payment for the next cruise and entitles you and two more couples for an on board credit of $100 to $300 per Cabin depending on the length of the cruise. This time we and our friends got $200 On board credit per cabin. The concept was applied first only for the US and Canada but became available for other countries last January. Guess this is why my travel agent did not know what to do with the vouchers and we had to ask Celebrity customer relations to sort things out for us. Read more about the Open Passage: http://creative.rccl.com/Sales/Celebrity/General_Info/Flyers/11022582_CEL_Passages.pdf One thing before we begin: The Crew members on the Solstice are fantastic in every respect. May I tell you a story: We met few hotel directors onboard Celebrity cruise ships, the hotel director are in charge of most of the Celebrity employs aboard the ship. The hotel managers we met were kind people, not at all the army commander's type I expected. So, I asked one of them how do the run such an operation with out being tough on the crew, and the reply was: The secret is in recruiting the right people, people who are geared to give others good service with a smile, Well, it works! Tue Oct 11th 2011- We left the Barcelona International airport terminal at noon, no need to take the cruise ship transportation as there is always a long line of yellow and black taxis waiting out side the terminal. The drivers speak only Spanish, but they understand "Cruise Ship" and "Celebrity". In twenty minutes and for 30-35Eu the taxi will take up to 4 passengers and will take you all the way to the port and up to the terminal doors. Look at: http://www.barcelona-tourist-guide.com/en/transport/barcelona-cruise-port.html In the terminal there were no lines and many reps were waiting for passengers, we got our Sea Cards and went right away to our Cabin. As this was our fourth time in Barcelona we decided to stay on the ship. On past cruises we took the bus from the terminal to La Rambla Ave. for a quick stroll. We had a nice Tuna Steak lunch at the Spa Coffee and had some rest before the unavoidable drill. Dinner, early seating, had table for four as we asked to be sited with our friends. Marlin and Ali were our attentive waiters. After dinner: A show. Bits and pieces of what one can expect on next evenings shows. The theater on the Solstice is nice but we prefer the theaters on the Celebrity Millennium class ships, as they have more legroom and little tables for each couple. Few words about our Cabin: We were lucky as the two of us got one of the four family cabins measured 600sq feet, with two bedrooms, large living room and large balcony (8108). Our friends got similar cabin but it was on the same level as the Helipad and got a smaller balcony (7107). For the best cabins on the Solstice look at: http://cruiseadvice.org/celebrity-cruises/celebrity-solstice/cabin-selection Wed. Oct 12th -â€" Sea day: 06:00am: As always I went to the Gym early. I go there almost every day during the cruise while my love takes a walk along the 1000ft long track on deck 14. 10:00am: A get together party for the Cruise Critic members. It was also time to meet the 12 guys who will go with us on the self organized day tour in Malta. And help a second group to find a four more people to share the cost of the tour. 17:00: The Elite Captains Club daily happy hour (Actually two hours), Cocktails, beers and soft drinks for free and a chance to meet people who love cruising and prefer to cruise with the specific company. Gabriela, the lady responsible for the Captain Club activities was always there making sure all is working fine. A word about the Elite Captains Club goodies: It is a good idea to join the club right after the first cruise. You get credits for every cruise you go on; number of credits is a function of cruise length and type of cabin. Once you have enough credits, I think nine credits is the magic number, Celebrity gives you a lot of goodies: The happy hour with free drinks in the Sky Lounge, Light breakfast with real coffee in Michael's Club, three hours free internet per cabin worth hundred dollars and 60 items of laundry, 4 items for ironing, couple dry cleaning items and more. Because of the free laundry we bring fewer items from home and save luggage weight, which means more room for presents for the grandchildren. A sea day is a good opportunity to look at the culinary options they got on board the Solstice: A ward of advice, if you find it hard to control the amount of food you put on your plate at the buffet style Sea Side Cafe, go for breakfast at the Grand Epernay. Here you are being served by waiters and what you ask for is what you get... You can also have lunch here on sea days. In the Solstice ships they have the buffet style food served on "Islands" and they do not have trays, people are wondering back and forth to their table as they can carry so many plates and drinks on one trip. And the restaurant looks busy and crowded. I do not like that. Thursday Oct. 13th: Rome. Took the 07:30 train from Civitavecchia to Rome. You first take the free shuttle bus to the port gate and than follow the signs to the train station. Train station is less than 10 minutes walk from the port's gate, just follow the signs. By the way, they opened a ticket booth right next to the port gate, save you some time. Buy 9Eu return BIRG ticket that allow you free all day ride on all public transport in Rome, Do not forget to validate your ticket before going on board the train. This ticket is good only for the Regionale train company. Our friends had tickets for the Vatican tour and got off the train near the Vatican while we went all the way to Termini station and took the underground line A to the Piazza Di Spagnia. There we took the 11:00 o'clock Free Tour to the Vatican City. Purchase tickets ahead of time on the internet for the main sights in Rome; Lines are unbelievably long, even when it is out of season. The free tour we took was just OK. We had couple of tours with them a year ago and the guides were very good. This time the guide seemed to be in a hurry. We arrived exhausted to the Vatican City. Here we met our friends and leisurely walked back going through Vittorio Emanuel Bridge, Campo de Fiorri, Piazza Navona, Trevi's fountain and back to the Piazza Spagnia. We took the 15:39 train back from Termini. It was a good idea to return to Termini and take the train from there as the train gets very crowded on next stations. It can be a very long 80 minutes ride standing up after all the walking one does in Rome. Find a train from Civitavecchia to Rome: http://www.trenitalia.com/cms/v/index.jsp?vgnextoid=ad1ce14114bc9110VgnVCM10000080a3e90aRCRD Tickets for the Coliseum and the Vatican: http://www.italy-museum.com/ Tickets for the Borghese museum: http://www.galleriaborghese.it/info-en.htm The free walking tours: http://www.romefreetour.com/free%20tour.html Friday Oct. 14th: Naples. Last time we rented a car and drove along the Amalfi coast. This time we took the Hydrofoil to Capri. It was a 30 minutes, 17 EU each way very bumpy ride. Crew members were ready with plastic bags handing them to those passengers who felt sick. Hydrofoil terminal in Naples is few minutes walk from the ship. We decided to buy our return ticket when in Capri and not to restrict ourselves to specific company or time of return by buying a return ticket (the cost is the same) Weather was cloudy and cool, the Chair lift from Ana Capri to Monte Solare did not work that day due to weather condition, so we decided to go along with an advice we got from a local guy and took the bus from Marina Grande up the hill to Capri's city center and walked from there through the beautiful streets to the Arco Naturale, the natural rock arch and than took 500 stairs down to the trail that follows the shore and led us back into Capri. Beautiful and very quiet hike, no tourists on this trail. A note: The Blue grotto was closed too. But we did not plan on going there any how. We believe the 30 seconds visit inside the grotto does not worth it. Had a pizza in one of the Marina Grande restaurants and a very good hot chocolate. The Hydrofoil ride back was not too rough. No need for plastic bags.... Tomorrow, another day at sea. Hydrofoil to Capri time table: http://www.capri.net/en/ferry-schedule?path_id=11 Saturday Oct 17th: Sea day: Time to rest, read a good book from the ship library, relax on the balcony or next to the pool, or better yet, at one of the many romantic secluded places aboard the ship. We always wondered how is it possible that there are 3000 passengers aboard the ship and still one can find so many quite places like the Sky lounge, Michael's club, the higher decks, the library and the game room, the cinema etc. Problem was, Sea was rough. My wife stayed in bed feeling awful while I enjoyed every minute of the rollercoaster???? ride. Yes, it is a big ship, yes they got computer controlled stabilizers, but still, and the ship went up and down with those huge waves. A note: According to the ship first officer, best cabins for stormy weather will be the cabins located mid ship lower decks. Thought you should know before going on your next cruise. Sunday, Oct 16th: Athens. There is always some one on strike here in Greece, This time, the museums' guards. That is why the Acropolis was closed to public. Last time we took the train from Piraeus to Athens. Was very easy and cheap ride. This time we arrived to Athens using the HoHo bus. It is a 22EU all day ride with commentary in 11 languages. Busses are located right next to the port terminal. We decided on going to the Acropolis new museum. Very good and informative visit, every thing here is both in Greek and English (5Eu pp). Then we went on the 90 minutes ride with the HoHo bus, plus a little self guided tour of the city, and than, as it started to rain we took the HoHo bus back to Piraeus and the ship. The Hop on Hop off bus: http://www.citysightseeing.gr/blue-and-red-route/ The Acropolis new Museum: http://www.theacropolismuseum.gr Strikes in Athens: http://livingingreece.gr/strikes/ Monday, Oct 17th: Mykonos. If you are interested in Archeology, than a boat trip to the near by Delos Island is something for you. Just keep in mind that the whole island of Delos is considered a museum, and it is closed on Mondays, The only way to visit the island on Monday is with an expensive ship tour as they open the Island especially for ship tours. We took the 10$ (Return) shuttle into town. This was our second time in Mykonos and we just followed the same walking tour rout we did last time, using our IPod. It was windy and rather cold, so we went back to the ship for a Jacuzzi and a Sauna. (We like the Sauna on the Millennium class ships better as they have a huge window facing the open sea) Self guided walking tours: http://www.ricksteves.com/news/travelnews/0602/podcast-faq.htm Tuesday, Oct 18th: Kusadasi Turkey. We did not go ashore, so, had the whole ship to our self.... a spoiling experience.... Friday, Oct 19th: Santorini. What a beautiful sunny day! Three options to go from the port to Fira: You can climb 600 stairs; you can ride a mule for 5Eu or do as we did: We took the 4Eu Cable car up to Fira, and from there we took the bus to Oia. There is a bus every 20 minutes, you get in, find a seat and a conductor gets on the bus somewhere on the way to collect the few cents this 25 minutes ride costs. Oia is the place all those postcards pictures are taken. There is no need for a guide, just walk around the town and enjoy the view. After returning to Fira and walking along the streets that were so crowded with tourists from the four cruise ships that were in the port, we found out that waiting in the line for the Cable car that goes down to the port will take about an hour and a half, so we went down the 600 stairs, it took us around 20 minutes including avoiding the mules and their manure on the way down. Santorini bus from Fira to Oia: http://www.ktel-santorini.gr/ Friday Oct 21st: Valletta, Malta The guides, Vince De-Bono and Louise were already there, waiting for us, when we left the boat. It was 07:00 am, still dark but there was a long day ahead, full with interesting sites: The old town of Mdina, an artisan village, a Neolithic temple, a boat ride to the Blue Grotto, Marssa Xlokk fishermen's Village, Valletta with the impressive St John Cathedral and so more. Vince is very knowledgeable guide and a very kind and eager to please person, very enthusiastic when the knights' period is discussed. Both groups had a wonderful day in Malta. The tour was organized using the thread on Cruise Critic web site. It was a 400Eu for 12p plus the cost of the boat ride (7 Eu, and the ticket for St John Cathedral ($4.60Eu) and the tip. In short, very well spent $70 per person. Thank you Vince! (Hope you liked the wine we brought you from our home country) Touring Malta with a guide: http://www.guideinmalta.com/ HoHo Bus in Malta: http://www.maltasightseeing.com/ Scenic Flights over Malta (But read the cancelation policy before making reservations): http://www.harbourairmalta.com/harbourair/content.aspx?id=45136 Walking tour of Valletta: http://www.geovative.com/GeoTours/tourView.asp?6174Vq=JEHH Saturday Oct. 22nd: Day at sea. Had time to make 500 pictures PowerPoint Show of the whole trip, even added music to the show and made copies for those couples who went on the Malta day trip with us. Had fun working on my laptop, seating in the balcony with the sea right there. Wish I had my office in such a location. Sunday, Oct 23rd: Arriving to Barcelona. Got off the ship around 08:00am. Again, no need for ship expensive transportation to the airport as there is always long line of taxis waiting for you right there at the port terminal. What next? While on board, we purchased four (4!) Celebrity Open Passages as we plan to go on Back to Back cruises either to South America and/or to New Zealand and Australia with as many as 5 more couples and we want them all to enjoy the $600 on board credit for the two long B to B cruises. Read Less
Sail Date October 2011
Have been back over a month now and thought it high time I put in my review. Here goes ; Solstice Med cruise 12 nights starting 5th Sept All travel arrangements were made via Celebrity and although more expensive there is the ... Read More
Have been back over a month now and thought it high time I put in my review. Here goes ; Solstice Med cruise 12 nights starting 5th Sept All travel arrangements were made via Celebrity and although more expensive there is the comfort factor of Celebrity making sure you get to the ship and the coach waiting for you when you arrive. Flew from Glasgow to Amsterdam then on to Barcelona and then the coach to pick us up. Absolutely no problems with this and luggage arrived the same time as we did. We had booked a Celebrity suite but a couple of weeks before the cruise we had been upgraded to a Royal Suite and it was fab. Big lounge and dining area plus an additional guest bathroom which my sister commandeered and the best bathroom at sea we have had so far. Double sinks, walk in Shower and Jacuzzi bath. The Balcony also had a Jacuzzi on it and this was put to really good use especially after a long day off the ship when we could just relax with a glass of bubbly. Very nice indeed. We did not experience any overt noise from the resort deck apart from some music during the day which in no way spoiled our cruise or enjoyment of the balcony . George was our butler and he was most courteous and professional in his manner. We did not ask too much of him only that we got those little fruit tartlets with afternoon tea (even left them on the days we were not in the cabin).He also arranged our speciality dining requests but other than that we did not have any other little jobs for him to do apart from a couple of early morning breakfasts in the suite. Dining in general ranged from good to very good in the MDR although I did find the wine service a bit hit and miss as we all had the premium drinks package we had to flag down the waiter to get a refill. As we were on select dining we could not sort this out for the rest of cruise as we dined in different parts of the dining room .My one real complaint is the very poor cheeseboard in the evening (same stuff as you get in the buffet in the morning ) . I have suggested that they offer the cheeseboard that you can get in Murano for an additional supplement for those that wish to have this but still have the standard cheese plate for those that do not wish to select their cheese .I know that some people will not like this but if it means getting a better quality selection then so be it. The speciality restaurants were as good as ever and I would always go back to Murano and Tuscan grille at the drop of a hat. We dined in Tuscan Grill when leaving Villefranche and because of the picture windows it was lovely to see all the twinkling lights (and thats before the wine had kicked in! ). We ate breakfast in Blu as we were allowed this due to being in a suite . And by the way we had no difficulties in arranging this whatsoever . We did not dine in Blu in the evening as my sister is a very plain eater and the menu did not appeal to her. But we were asked if we wanted to dine in the evening by the head waiter so cannot understand why some people have had difficulties on this score. Entertainment is I feel the one area that Celebrity needs to work on. Some of the shows in the theatre are dated and there was not one comedian on board for the cruise. The majority of the passengers were English speaking so I do not think this was anything to do with language barriers etc. Some of the other groups were fine but if you have been on a Celebrity cruise before you will get the feeling that you have seen them all before. Premium drinks package worked really well for us. It was great not to have a bar bill at the end and as we enjoyed the Martini bar it was nice to try different drinks and if you did not like them well try something else then! Will definitely do this again on our next cruise. The overall cruise was one of our better ones due to the company that we met and also the itinerary. Read Less
Sail Date September 2011
Having cruised with the same compay 6 times around the Caribben and Hawaii we decided to cruise closer to home so having heard how good Celebrity Equinox was we thought we'd try a Solstice Class ship! We flew from Leeds and the ... Read More
Having cruised with the same compay 6 times around the Caribben and Hawaii we decided to cruise closer to home so having heard how good Celebrity Equinox was we thought we'd try a Solstice Class ship! We flew from Leeds and the flights/transfers were booked through Celebrity and although it all worked out fine on departure day and disembarkation that was the only 'downside' to our trip......not as organised as it should have been for a premium line. We hit the check-in at peek time so had a 45 minute wait in a queue which we've never experienced before but one of those things! Once onbaord it was a treat to be met with a glass of bubbly then we went to find our cabin, no maps to follow but we found it quite easily and were impressed as it was slightly larger than the balcony staterooms we'd had before, a nice seating area and all laid out well with good decor. The bathroom was the best yet experienced on a ship (and many hotels!) plenty of space for our toiletries and a glass door and a mirror which didn't steam up! Off to explore, the ship is lovley and classy decor not in the traditional dark colours of many, lots of spaces to sit and take in the atmosphere and it didn't feel like a large ship at all. We had 'select dining' as we like to dine when the fancy takes us rather than a set time, we made a reservation a couple of times but always got a table and never had to wait whatever time we decided to dine. We dined in 'Tuscan Grille' one of the speciality restaurants and had a fantastic meal, but the meals in the MD were good and always hot and served with a smile and great service. We were impressed with the buffet for breakfast and lunch, lots of choices but the same each day, a slight variation or theme day would have been nice but this is not a complaint just an observation. The staff were some of the most pleasant I have ever encounterd and always willing to chat when you were out and about. The entertainment was good, a variety of shows but I feel this is the hardest area to please people, but I go if it's soemthing I enjoy and do something else if it's not to my taste. The daily programme of events wasn't thrust down your throat which is a bonus and we particularly enjoyed our evening of 'Celestial Navigation' under the stars. A thoroughly enjoyable cruise made so by such a great choice of ship and we will be cruising with Celebrity again! Read Less
Sail Date June 2011
About us: DH[61] and I[59] are teachers and this was our 23rd cruise. We have cruised with Carnival, Celebrity, Disney, Hal, Princess, RCCL. We drove from south, central Georgia on Saturday 20th, to Port St. Lucie, about one hour north ... Read More
About us: DH[61] and I[59] are teachers and this was our 23rd cruise. We have cruised with Carnival, Celebrity, Disney, Hal, Princess, RCCL. We drove from south, central Georgia on Saturday 20th, to Port St. Lucie, about one hour north of Fort Lauderdale which made for an easy drive the morning of embarkation. I had booked the Marriott Residence Inn online and got a really attractive suite with full kitchen and at a great rate which always make DH happy. We arrived at Port Everglades, dropped off the luggage, parked in the Midport Garage, and were onboard with mimosa in hand all in less than an hour. Muster drill -without life-vests- was held in venues throughout the ship. We were in Blu which did look nice. As has been said many times, the Solstice is a beautiful ship. We really enjoyed the dEcor both the contemporary [MDR, Sky Lounge etc] and the traditional [Michael's Club, Wine Cellar - which became two of our favorite places to sit with a drink before of after dinner]. Our stateroom was 8343, port side balcony - the last one which does give a slightly larger balcony. However, be aware that you look down onto a large blue metal area of roof and walkways. Not the best view. The bathroom was clean, bright and the shower a good size. The sofa was awkwardly placed for accessing the closet and there is definitely a shortage of drawers. DH and I really felt that not having large pull out drawers below the sofa was a missed opportunity for storage. We find those very useful on Carnival ships. We liked the dEcor of the room and the flat screen TV but were disappointed to see quite a lot of rust on the balcony walls and the railings really needed refinishing and re-varnishing. Lucas was our steward and was efficient and friendly. We ate in the Ocean View cafe twice for lunch; the Aqua Spa Cafe for breakfast several times, and apart from room service for breakfast one morning [which was exactly what we ordered and delivered on time], we ate mainly in the MDR. We had select [anytime] dining which worked well for us. We like to be able to decide what to do and when to do it. While the wait staff was in general competent, only one pair seemed to go above and beyond and make the extra effort. I know it is more difficult to build a rapport with the waiters when you have anytime dining, but we have managed it on other cruises. Food overall was good if somewhat uninspired, but our main criticism was that we often felt the choices were lacking in the MDR. It is the first time on a cruse that I never felt torn between several items, in fact I ended up selecting items which were available every day. The weather was a little rough to start with and according to the navigator when we went to his talk, the seas were "moderate" with 12 foot swells. We really enjoyed his talk and also the one done by the environmental officer, but DH went to the engineer's talk and said it was disappointing. I went to the first scrap-booking class but as everything we wanted to do seemed to be at the same time, never made it to another one. We always enjoy the dance classes, but the two dancers teaching it were probably the worst we have ever come across [more about the dancers later]. There was some good entertainment onboard. Metro West, the a cappella group was excellent; the Adagio Strings were good; and several other solo musicians were good, but we did not care for the show band. They seemed to think very loud equals very good. Now to the shows. Having taught theatre in both the UK and USA I can honestly say the singers were second rate and the dancers were poor at best. I really enjoy going to the shows onboard any cruise line and love to sit behind the techie working the sound/light boards. With the exception of Solstice the show, which was worth seeing, I cringed while watching the other two productions shows. Paul Baya, the CD and entertainment director [he said] should really suggest a great deal more rehearsal time for the dancers, perhaps then they could perform a cohesive and in step routine. Even DH who freely admits he has two left feet, remarked how out of time the dancers were. The ventriloquist and impressionist were reasonably good. We did really enjoy the hot glass show, and the Captain's Club reception. I am glad that we got to sail with and meet the most amusing captain with which we have ever come across, as this was his last cruise before going on vacation. His sense of humor and timing were outstanding. The whole point of this cruise for us was rest and relaxation and we managed that with no problem. As we have spent time in all the ports of call, except for wandering round the fort in San Juan, we stayed on board, read and relaxed. We enjoyed the Solstice and the cruise and will be happy to sail with Celebrity again. Read Less
Sail Date November 2010
Our group of 3 couples had great expectations for this 7 night Thanksgiving cruise. We have cruised with Royal Caribbean and Princess previously, but this was our first time on Celebrity. Based on the mostly awesome reviews and feedback ... Read More
Our group of 3 couples had great expectations for this 7 night Thanksgiving cruise. We have cruised with Royal Caribbean and Princess previously, but this was our first time on Celebrity. Based on the mostly awesome reviews and feedback from friends we were expecting to be bowled over. All reports seemed to point to Celebrity being a class above the other lines. After this cruise experience, I would have to say - different, and better in some areas, but not all. We had an outside cabin with a verandah and I must say that the rooms and especially the bathrooms are the best I've seen so far. The bed was very comfortable. The bathroom was especially nice with a good sized shower and lots of storage space. Our room attendant kept it neat and quickly responded to our request for wine glasses and ice. Food: We ate dinner in the main dining room and in my opinion, the service and the food were disappointing. The portions were so small that some of the men in our group were talking about the buffet pizza even before dinner was finished. Some of us ordered a glass of wine each night, so we had to wait for the sommelier to take our wine order. He seemed insulted when we asked to look at the wine list instead of ordering the one he recommended. One evening I debated about having my husband walk across the hall to Winemasters because our guy was apparently too busy to take care of us. Our waiter didn't bother asking the rest of the group if they wanted a beverage other than wine so anyone who wanted a coke was out of luck. This was very disappointing to me. On our last RCL cruise the waiters knew our names and our preferences (including the one in our party who always ordered a diet coke) after the first night. Also disappointing was the fact that there were no decorations anywhere on the ship to recognize the Thanksgiving holiday. No cornucopias, no fall flowers, no pumpkins carved with images of pilgrims...nothing! The buffet was just ok. The waffles were a high point but you never knew quite where to stand if you wanted an omelet or cooked to order eggs so we went to the dining room for breakfast if we wanted something special. We only ate dinner there one night and most of the food in the buffet was dry and lukewarm. My husband does not drink tea or coffee so it was nice that they had lemonade & juice in the dispensers. Activities: The glass blowing was fun to watch...once. We went to one dance class - possibly the worst dance instructors we've ever seen. We left halfway through. We went to the Cirque type show and enjoyed that and also enjoyed the various musicians, especially the acapella group. It seems though that some of the areas on the ship are under utilized. The Sky Lounge is huge and should have been the venue for the 60's party instead of the Main Lobby area. Overall, I would have liked more interactive activities. Sometimes we found ourselves wandering around with nothing to do. If you happen to be up past 10:00 most of the lounges are dead. Overall: We love cruising and any day on a cruise is better than being at work. Maybe our expectations were too high, but I feel that having had the Celebrity experience, I'll probably go back to Princess or RCL before I try Celebrity again. Read Less
Sail Date November 2010
My new husband and I (we got married in St. Thomas on this cruise!) sailed on the Solstice at the beginning of May. It was a wonderful trip. We travelled with my parents who are normally Carnival cruisers and I've sailed with various ... Read More
My new husband and I (we got married in St. Thomas on this cruise!) sailed on the Solstice at the beginning of May. It was a wonderful trip. We travelled with my parents who are normally Carnival cruisers and I've sailed with various cruise lines prior to this trip. We stayed at the Il Lugano hotel in Fort Lauderdale pre cruise - about 30USD taxi fare from the airport. Beautiful hotel with wonderful staff! In order to get to the ship we used the free shuttle within 5 miles to meet my parents at the Best Western Oakland Park just a few mins away and got a shuttle for 20USD along with them. The Best Western came with free shuttle service from the airport and back to the ship for guests and full breakfast! We did see the pool and it was quite large! Definitely a great value for pre-cruisers. Embarkation at the dock was smooth and easy. Our cabin on deck 10 was beautiful as far as staterooms go with the balcony having a couple of chairs with foot stools and a table big enough to eat breakfast on! The added touch of fresh flowers and plusher towels that came with the concierge class was quite nice. PS. Don't stay on deck 3 - my parents had an oceanview room complimented by lots of machinery and other noise from below.... The food was great! We ate...alot - everywhere from the spa cafe to the buffet to room service to the Tuscan Grill and the Harvest Silk restaurant. The Oceanview Cafe allowed for great people flow and tons of selection! For me gluten free is important and there was always gluten free bread to be found along with many options that were gluten free + there were lots of crew around to ask questions about ingredients. I was told there was gluten free pasta available although I didn't look for it. Gluten free dining in the main dining room and specialty restaurants was quite easy. I pre-ordered the night before for all the dining options and at the Harvest Silk restaurant they judged as we placed the order. The waiters in all the restaurants we dined at were great! I enjoyed the musicians in the various bars and lounges throughout the ship but the theatre shows were just ok. I haven't seen anything that compares to a trip on the Norwegian Sun in 2001. The ship is very large and even with all the staterooms sold out it didn't seem crowded. Seemed like there was always lots of crew around keeping things in tip top shape. They all seemed happy and always willing to help. What a bunch of comedians too! My mom and I had hair and makeup done at the spa for my wedding - did have to bring my own makeup - but we were pretty happy :) My mom had several spa treatments and loved them all - she's an avid spa go-er and was quite pleased. Our only real complaint was the lack of good strong filtered coffee. There is a coffee bar on board for purchasing espresso drinks but their regular supposed filtered coffee/mixture really was pretty awful most days! Overall the cruise was wonderful. We all loved it and the ports we visited. We didn't take in any ship sold tours and only wandered San Juan and St. Maarten. St. Thomas we had arranged for transportation to Magens Bay for our wedding and enjoyed the beach afterward. Can't wait to sail again! Read Less
Sail Date May 2010
Having completed 6 previous cruises mostly with Cunard, we chose the Celebrity Solstice on recommendation. Embarkation Embarkation at Fort Lauderdale was long and tiresome as we had to wait 2 hours after being herded in a seating area ... Read More
Having completed 6 previous cruises mostly with Cunard, we chose the Celebrity Solstice on recommendation. Embarkation Embarkation at Fort Lauderdale was long and tiresome as we had to wait 2 hours after being herded in a seating area before being allowed to board. This was in order for US customs to check the ship and crew which we were told was routine for ships coming into America after months sailing Europe. Just a shame we were not forewarned. Pre-Cruise Hotel The overnight stay in the pre cruise Hilton Hotel was exceptional, the room was clean and recently refurbished with a large flat screen interaction TV and great balcony views of the yachts. First Impressions First impressions were promising, the Solstice being a clean nearly new ship with impressive modern features. Ship Experience It was only after getting settled that you realised that the impressive modern look of the ship masked serious fundamental flaws. The modern bars and casual lounges were poorly designed with seating that looked impressive but gave a less than comfortable feel. We got the feeling of always being on show in the bars and lounges as there were few nooks and niches to relax. The bar servers looked sullen and table service took longer than you would have expected. There weren't the usual relaxation areas inside the ship to sit which led us to stay in our cabin over prolonged periods. The Bingo Experience I'm not a bingo player but when in Rome... The ticket pack for the 2 of us was very expensive, $60! The prize money was relatively low. Poor value and best avoided in my opinion. We paid the extra and booked the speciality restaurants throughout the cruise after reading poor reviews about the main dining restaurant. The Buffet Area There was a good variety of foods served here from salads to burgers and something for everyone. However we and others found the English style breakfast items cold and only cold plates were available to use. Poor Buffet Opening Times One major complaint was the buffet closing after 1am. If your hungry for a late night snack it's not easy ordering from the only available food source, your room service, especially when your wife is asleep in bed! Tuscan Grill Food quality was inconsistent, we pre-booked Tuscan on 4 nights. You would have thought the Tuscan staff would remember us but not a bit of it, after tipping well throughout, on the last night we were shown the worst table in the restaurant, in a corner next to the kitchen door which kept opening and closing. To make matters worse this was the last formal night with my wife dressed up to the nines facing the wall as if she were some naughty school girl. Afternoon Tea This was held during the afternoon in the Tuscan Grill and was a complete and utter shambles. The staff clearly had no idea how to serve afternoon tea which is a predominantly English affair. Even though there were more staff than guests, we and other guests were constantly ignored. We only managed to get one small cake and sandwich throughout the experience while staff walked round with full platters of which they seemed to have no inclination to empty. Murano Our impression was of an overrated pretentious service. When we asked the sommelier to help choose a wine for us he took it upon himself to open a £150 dollar bottle of wine without first checking, presumably to maximise his 15% beverage gratuity on our bill. We only learnt the true cost of the wine when it came to pay the bill which we paid reluctantly to avoid embarrassment. This ruined our cruise experience Silk Harvest Reasonable Asian cuisine but with poor overbearing table service. Bistro on 5 This was by far the best experience for us at the least extra cost (an extra $5 dollars per person). The food was fresh and exciting with a good menu with plenty of salads and crepes. Service was exceptionally friendly throughout. I would wholly recommend this restaurant. Deck Grill Serves burgers, hot dogs and chips. These were of good quality. Try the onion rings in beer batter which were exceptional State Room The Stateroom was a good size, well thought out bathroom and private glass/perspex balcony. Good large flat screen TV with swivel arm allowing bedtime viewing. The interactive service was exceptional allowing up to date viewing of our on board costs. There were a host of free newly released films to watch as well as videos of the bookable excursions. In Cabin Breakfast Service We liked our breakfast food delivered so we could eat first thing on our balcony. Food was always delivered hot and then followed by a phone call an hour or so later from the kitchen to check everything was all right, top marks for this service 10/10. Disembarking Took over an hour, quite tiresome and not well directed. On Board Advice, Tips & Excursions If you don't want to pay the daily $12 dollars a head automatic cabin gratuity, ask guest services to remove this from your bill. Many seasoned cruise travellers do this to focus on those providing exceptional service. In my experience, paying your cabin steward a little in advance with the rest at the end will ensure attentive service throughout. Our cabin steward was exceptional. Try ordering breakfast in bed from the breakfast menu in your cabin and then sit eating it on your balcony. You can order as many breakfast items as you wish but spare a thought for the poor steward who has to carry the tray down. Those Virgin Trans Atlantic flights are tiresome especially if your economy seating, I'm no bulky person but the seats are extremely narrow with little leg room for tall persons. Extra leg room is worth the extra cost or better still, premium economy provide more comfortable seating. You can save money by just getting off ship and doing your own thing. This proved easy for us to do, we were soon walking around the more interesting parts of the port town of Porto Rico. By asking which were the safest taxis to use, for a few dollars, we were relaxing on the best and quietest beaches on St Kitts and St Martin.   Read Less
Sail Date December 2009
My family and I along with several of our relatives took the Dec. 20 cruise to the Eastern Caribbean on the Solstice. While we had a pretty good time, I think the general consensus was that in a number of different areas, Celebrity could ... Read More
My family and I along with several of our relatives took the Dec. 20 cruise to the Eastern Caribbean on the Solstice. While we had a pretty good time, I think the general consensus was that in a number of different areas, Celebrity could have done a better job. Let me first state that the ship was absolutely beautiful-the public rooms such as the various dining rooms and bars were contemporary. We stayed in the Concierge Class-the rooms while somewhat small were stylish and the bathroom was functional. I am not sure if it really was worth the money to stay in Concierge class - I believe the rooms on the floor below us were just as nice and were less money. As far as the food, I would say that it was pretty good but not great. Some members of our family were quite disappointed with the quality and variety of the food in the Grand Epernay dining room for dinner. I think that we all liked the Oceanview Cafe on the 14th floor. There were a number of problems however. I found it surprising that the Oceanview Cafe closed at 12AM on Christmas Eve. We were not the only ones who were looking for a late night snack and thought that this dining option should have been open, especially for a holiday. The main issue that we had was the fiasco that happened on Christmas day in Labadee, Haiti. We arrived 1 hour late and the captain announced that because of this delay, we would not be having the holiday barbecue on the island but on the ship. That is fine, but neither he nor anyone else announced that ALL of the dining options were closed on the island. On the map that they give out, there were a variety of cafes and restaurants listed. As anyone can imagine, we along with more than half of the ship disembarked to enjoy a day in the sun and discovered that there was no food to be had-no hotdogs, no hamburgers, no sandwiches. All they brought from the ship were some cookies and sweetrolls for us to eat. It is unbelievable to me that we paid all this money and the Celebrity staff could not do something more for us on Christmas day. I don't understand why they were unable to make sandwiches and bring it out to the island. We ended going back to the ship at 4 PM because we were starving. And what happens once on board? The Mast Grill, which serves hotdogs and hamburgers, has 40 people in line and The Oceanview cafe is not serving any food either except for pizza and salads and has similar lines. Celebrity really failed to address this problem and there were many people upset about the lack of food options for that day. Read Less
Sail Date December 2009
We sailed on the Celebrity Solstice for the second year in a row for New Years. We traveled with 3 other couples who have done the same. Overall it was a good cruise, but compared to last year, last year was better. Why? too many kids on ... Read More
We sailed on the Celebrity Solstice for the second year in a row for New Years. We traveled with 3 other couples who have done the same. Overall it was a good cruise, but compared to last year, last year was better. Why? too many kids on the ship and no parents at all to watch or control them. The security staff on the ship no way enforced the rules of "Adults Only" in the solarium pool area as well as the late night comedian and the bars. I would recommend the rules being enforced and changed to 18 years or older only. Individuals in the suites and Aqua Class such as ourselves should have priority for tables and sitting on New Years Eve around the outside pool and deck area where the New Years party was held. And again NO ONE UNDER 18. There should be more security concerning out of control teenagers and there should be NO GLASS of any kind used upon the deck during the New Years Eve party. Other than these few issues, our stateroom attendant was excellent as always, room service very good and on time, the ladies in the Aqua Spa were great, and the Blu Restaurant and Waiter were outstanding. The food and service excellent overall. Need to consider adding a sports bar where there is room to sit and watch the ball games. Too many people crowded into the Casino to watch the games and not enough room to accommodate. Read Less
Sail Date December 2009
We flew to Rome on Monday and spent three nights there. Then we were escorted to the Port of Rome for our ten day trip. The ship is so beautiful. It was the 11th cruise my husband and I have taken and this was the most beautiful ship of ... Read More
We flew to Rome on Monday and spent three nights there. Then we were escorted to the Port of Rome for our ten day trip. The ship is so beautiful. It was the 11th cruise my husband and I have taken and this was the most beautiful ship of all. Our cabin had a balcony, which we have gotten use to inn the last 5 cruises. The staff was excellent. We had wonderful bathrobes waiting in our closet. The bathroom was large and every well accomadated. The nicest one we have found so far. The bed was very comfortable. Overall we loved this ship. The food was excellent. Reviews on this board had us worried about the food. But, it seems they have gotten a new chef from France recently and he did a wonderful job. Each night we were able to have escargot if we wanted it. We had duck, lobster, lamb, prime rib, etc. The portions were huge. The salads were very unique each evening. One thing, you did not get to eat in the dinning room at lunch. That was different for us. But, the buffett was the best I have ever seen. The selections were excellent and I am sure no one went hungry. For the first time ever I did not mind eating at the buffett. The entertainment was no so good. The usual type of entertainment and nothing to rave about. The ports were great. Ephesus was the main attraction. We chose a private tour for that as well and Athens. Used the ship's shore excursions for all other ports. The tours became a little of the same after a while. All of the Greek Islands were basically the same sites. They were beautiful, but after a while the ruins got to all run together in our minds. Sorrento and the Amalfi Coast were my favorite. Things that were not as great as other ships...they seem to no longer make the little animals out of the towels for your room. I noticed this on the last two Princess cruises as well. The photos of you coming on the ship and off were poor. The gladiator and Roman had on tennis shoes. Who wants a picture with the Roman wearing tennis shoes? Not us. There was no meet the Captain personally. He was on the stage at the theatre and spoke to everyone as a group. What's up with that? It use to be so nice to get your picture taken with the captain. No more. And the champagne was awful with no appetizers like you usually have. It was not a party at all. But, I don't want to be negative. The cruise was wonderful. The staff was excellent. The ship is just beautiful. I would go on it again. The ports were great. We had not been to any of them except Rome and Naples and even enjoyed repeating those. I would highly recommend the Solstice. Read Less
Sail Date November 2009
The ship was beautiful! Elegant! But the most boring cruise we have ever had!!! I am 57 but not dead!!! The staff was pleasant but I found myself longing for the waiters who called you by name and who seemed happy and made serving you ... Read More
The ship was beautiful! Elegant! But the most boring cruise we have ever had!!! I am 57 but not dead!!! The staff was pleasant but I found myself longing for the waiters who called you by name and who seemed happy and made serving you fun!! This group appeared as bored as the ship was boring! Our experience started off bad when I had preordered and paid for wine and flowers for our traveling partners anniversary..to be in their cabin on arrival. Flowers no wine...after checking several times no one seemed to know anything about the problem and no one offered to find out or help. I finally talked with guest services and cancelled the order and was told they would see if a refund could be arranged??? After two days, I was told it would take 7-10 business days for a refund...Only took 2 minutes to bill me! It took til Thursday for Celebrity to send a complimentary bottle of wine to my friends No apology! The cabins were fine...nothing special..the flat screen tv was a nice touch. Our cabin steward did not restock our frig for days and finally left me a note on a napkin telling me what I needed to do to get our frig restocked. Strange! She was adequate...nothing special. Just did her job. Clean beds and towels everyday. Room service was a definite plus!! Each morning a call saying my breakfast was on the way and at the exact time I requested. Unfortunately our dining room experience was terrible. We had a very nice table but our waiter and assistant waiter were personality VOID!!! This last summer on a RCCL cruise to Italy our waiter and assistant waiter were wonderful...fun and delightful! Our waiter only took our order, no suggestions...I never even knew his name!!! Our assistant waiter had not bathed in days...we were glad he only stayed a few moments!!! The food was horrible! I think they are forcing you to go to the specialty restaurants. Which we did and Morano was good definitely not worth the extra money. Silk Harvest was very good and the waiters there did have a personality! We requested late seating but were told 700 people were forced to take early at 6PM...However the dining room allowed people to come in late, really late...over an hour late and were seated and served. Of course our waiter seemed to rush us in anticipation of the large groups coming in late every night! The head waiter told us cruising is changing! Obviously! We truly only found two waiters on the whole ship that had any life in them! One in the Martini bar, she was wonderful! The Ice bar is a treat and a beautiful area! The grass!!! What a waste...it is always resting and you can't get on it for more than a quick step across it. And when you have to get up at 7:30 am on vacation to get a deck chair I say remove the grass!!!! Again people were saving chairs...large family groups that by 7:45am there were no chairs around the pool or upper area available. No pool attendants enforcing the no saving policy. When I complained in a shop I was told by an employee that not everyone wants to sit by the pool!!! But I saw many many people searching and complaining about not having a chair when you are at sea for two days!!! We were on Carnival Pride out of LA and there was never a problem with chairs...Carnival obviously does a better job...didn't even take the chairs down til 10am. Hopefully this is just a holiday cruise problem. The glass blowing was very interesting and a must see! The Casino was nice. I found $700 on the floor in the casino and turned it in..I hope the person who lost it claimed it. The casino did not even take my name... The ports were the same as always in the Caribbean. Beware of Orient beach if you are not accustom to nudity! I'm not!!! New Year's Eve was so blah!!! This is our 4th NYE cruise and this was by far the least fun! But that was the feel of the ship all week long! I hate to be so negative but we had so looked forward to this cruise, paying more than most cruises and were so disappointed in the value. I have had much better times on Carnival, RCCL, Holland America for a lot less money. We were not in the suite and Aquaclass so maybe we missed out on all the "perks". But as a regular cruising person it was a definite disappointment. I missed the fun, the island music, the waiters who knew your name! I will probably not cruise Celebrity again. Maybe I'm toooooo young for them! HA! Read Less
Sail Date December 2008
This was our 4th Celebrity holiday cruise and probably our last. We sailed from Fort Lauderdale on the Solstice on the Dec 28th,, 2008. Having cruised on two other Celebrity holiday cruises, both 14 nights, I was familiar with the long ... Read More
This was our 4th Celebrity holiday cruise and probably our last. We sailed from Fort Lauderdale on the Solstice on the Dec 28th,, 2008. Having cruised on two other Celebrity holiday cruises, both 14 nights, I was familiar with the long standing quality of the line. On this particular holiday cruise, I saw a much different side of Celebrity. First, there is no getting around the fact that Solstice is a real beauty. Modern in every way, she is clearly the most breathtaking lady on the high seas. Solstice could evolve into a remarkable ship, if and when she grows up and becomes a proper lady. She is fresh from the shipyard with a crew still attempting to gel and get their act together. The Celebrity management team seems to be in the middle of a paradigm shift, searching for a way to stay profitable in a very tough economy. And that seems to be the root of all that is not so wonderful about Solstice. Clearly, Celebrity, like other travel companies, is struggling to maintain its core repeat customers and targeting mainstream first time cruisers with respectable incomes. In a way, Solstice is an experiment at sea as management attempts to redefine cruising while staying profitable in a challenging economy. I'm guessing some of their innovations are just not going to cut it. STATEROOM: The cabins, nearly all with verandas, are spacious and loaded with easy to use technology. We loved this about the ship. With flat screen TVs and an interactive entertainment system complete with pay and FREE movies on demand, the intentions are right on target. Our Concierge Class cabin included a remarkably comfortable bed with luxurious linens, towels and an ultra modern bathroom. Make sure you take advantage of the "pillow menu". I loved the full body pillow! We had a cabin on Deck 12. All Concierge and Verandah cabins have adequate closet and drawer space and an ample size veranda. We were situated very close to the pool mid-ship, so we enjoyed an exceptionally smooth sailing. Service from our stateroom attendant was good but the benefits of upgrading to a Concierge cabin are becoming increasingly questionable. Gone are the days of feeling "special" when booking a Concierge Class cabin. The upgraded linens and bathroom amenities were nice, but didn't justify the $1,000 additional expenditure for the upgrade. We could care less about the nasty tasting canopies and the complimentary bottle of champagne. The reality is that all veranda cabins are the same size. It's the extra touches and the location that separate a Concierge Class cabin from a standard veranda. If you want to spend extra dollars on this ship, upgrade to a suite and enjoy the larger cabin and butler service. We wished we had a butler on this cruise, because when it came to dinner reservations, trying to make arrangements on our own was challenging. DINING: - The ship offers five alternative dining options, all which charge an additional fee ranging from $5.00 - $25.00 per person. We dined at Blu, Silk Harvest, Tuscan Grille and Bistro on Five. Each was enjoyable and offered a quality dining experience. We especially enjoyed the Asian fare at Silk Harvest and the excellent fillets and Italian dishes at Tuscan Grille. We couldn't say the same for the main dining room. In fact, we found our one night at Grand Epernay was far from acceptable. It was the classic "we smelled the fish coming" and when we tasted it, even the tartar sauce couldn't hide the strong fishy taste of our Mahi. - To enjoy a good meal on Solstice, plan to pay extra because the main dining room misses its target. It was nowhere close to the high quality of food and outstanding selections we'd grown to expect on a Celebrity. Clearly food quality has taken a hit as the company trims expenses and monetizes every part of the cruise experience. The main dining room attempts to present an image of a fine dining experience. From the stories I heard from other passengers, they are failing miserably. Perhaps stepping back to the basics would give this beautiful dining area justice. Why not good old chicken, steak, Mexican and Italian dishes done right, rather than fancy entrees that just don't sound appetizing and miss their mark when it comes to tasting good? - The buffet on deck 12 is adequate but far from memorable. Many items are still not marked leaving guests wondering which mystery meat or salad they are about to select. Worst of all, the offerings seemed to never change, making for a buffet experience that is both boring and disappointing. It doesn't take long to surmise that if you want to experience truly good food, you are going to have to pay extra for it...plain and simple. - Solstice is NOT prepared for capacity sailings. On embarkation day, hundreds of passengers were angry because either they were booked at the wrong seating or they were unhappy with their table assignments. At one point, security had to be called to calm an angry customer. And breakfast and lunch buffets during our holiday cruise were always crowded and plagued with lines. (If Celebrity can't please customers with designated seating times, perhaps they should take a chapter from the NCL playbook and consider moving to Free Style Dining. EMBARKATION & DISEMBARKATION: - Smooth and amazingly brisk. No problems here. We were on the ship and in our cabin in less than 20 minutes. Unlike other sailings we've been on, leaving the ship was equally painless and well organized. High marks for getting on and off the ship. Too bad we were anxious to get off? POOL & OUTSIDE DECKS: - During peak vacation periods on Solstice, plan on jumping out of bed by eight AM if you want a remote chance of securing deck chairs. Towels had to be replenished by 9:30. It appeared all 2850 passengers on board, pale and determined sun seekers, marked their spots on decks 12 & 14. This reminded us of a pack of dogs marking their territory then guarding their spot in the sunshine. On our first sea day, we made the mistake of sleeping until 10AM. My wife resorted to paying a pool butler to secure two chairs in the sun. (Silly us- thinking we could actually sleep- in on our vacation). - While the hoards scouted hard to find spots to tan, half a football field of green grass was empty on the top deck, aft. The only live lawn at sea was an interesting "out of the box" idea in some boardroom, but in reality it is a terrible waste of space. It was used by only a few who bothered to play Bocce or Crochet, truly two of America's most popular past times....NOT. - There is an interesting display of glass blowing next to the struggling grass. Again, an innovative idea but underutilized. If even 50% of this space was used as an alternative sunning spot, the need to hoard deck chairs forward and mid-ship might disappear. - We were disappointed that Solstice did not include a deck where we could walk completely around the ship like many other vessels. Instead, walking was confined to a very small walking track around the pool. With the hoards of passengers at the pool, navigating around others just wasn't worth the effort. PUBLIC SPACES: Aside from the pool and deck areas, public spaces on Solstice are magnificent and well planned. We seldom felt crowded or claustrophobic in most of the inside spaces. They give the appearance of a contemporary yet luxurious ship. Only the buffet on Deck 12 and the sundecks made us want to jump overboard and swim to an unpopulated island getaway where thousands of bodies of all sizes and proportions were not lined up like bacon ready to be fried. ENTERTAINMENT: Overall, Solstice provided above average entertainment in the main showroom. The typical Broadway reviews had a fresh new spin and a clone of Cirque de Ole was a fresh and innovative departure from the normal cruise ship fare. The showroom features state of the art production tools that make the shows vibrant and contemporary. Plenty of seats in the main showroom too, which tells me many passengers missed some good shows. The ship also features a smaller venue called Solstice Central, featuring comedy. After being annoyed every day from the masses on the decks, we would have loved to have found some levity from a good comedian. But again, in what can only be an attempt to keep passengers up late drinking and gambling, the comedian never performed before 11PM and some nights, as late at 12:45. Hate to be a party pooper, but we don't care to hang out in the lounges and drink all nights, so we and others were just out of luck. As I said earlier, it's all about monetizing every minute of the day to increase revenues. Keeping passengers up an extra hour or two can't hurt bar sales, the shops and of course, the Casino. We walked through the Casino and it seemed modern, clean and very adequate. - Kudos for the LIVE MUSIC! Unlike many other cruise lines which rely on prerecorded music in their showrooms, Celebrity DOES spend money on talented live orchestras. Whether it was providing live music for the singers & dancers during a show in the main theatre, or entertaining around the pool on New Year's Eve, the Celebrity Orchestra was fantastic THE PORTS: We choose the Solstice for the shipboard experience rather than the ports. - San Juan: How many more times must we waste a day in San Juan? Am I missing something here? We find the beaches in San Juan among the ugliest in the Caribbean. Surely Celebrity can find a more innovative port than San Juan. I recommend staying on the ship in San Juan and taking advantage of actually having your own deck chair and some personal space. - St. Kitts: Absolutely beautiful. If you're a beach person, hire a taxi and spend the day at a beautiful and sparsely populated beach. We NEVER book tours on the ship as we find them significantly more expensive and always crowded. The last thing we wanted was to more "herding us around like cattle". No thank you. - St. Marten: Another nice stop. We shared a taxi with some other passengers and spent the day at Orient Beach. The beach chairs were inexpensive, there were plenty of places to grab a drink or have some lunch and of course, lots of naked sunbathers. THE VERDICT: A beautiful ship with a friendly crew, however: We will NOT book another 7 day cruise on Solstice during high season, especially not over the holidays. Remember, we have taken several 14 day cruises on Celebrity and loved them. I think the shorter cruises and lower price tags turn the ship into a more mass market product which is not for us. Who wants to get up early just to throw a towel on a deck chair? No thank you. We sincerely hope Celebrity takes some actions to prevent overcrowding. It's just not relaxing when you feel like you are part of a herd of cattle. They will also need to make their main dining room offerings more attractive and enhance the quality of the food. Get back to basics. Celebrity is driving us and many other past customers, to their more upscale product, Azamara Cruises. And frankly, I think that just might be their strategy: Making Celebrity a more mass product by cutting expenses, and sailing at over capacity whenever possible. For those of us who still look forward to the relaxation of being on the high seas, be prepared to pay more in search of an upgraded product. Perhaps we will meet you on Azamara, OR on a different cruise line that values its repeat customers with a loyalty program that actually has rewards and perks that mean something. Read Less
Sail Date December 2008
Celebrity Solstice Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 4.5 4.1
Entertainment 4.5 3.8
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 5.0 3.8
Service 5.0 4.4
Value For Money 4.5 4.0
Rates 4.0 4.2

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