Though we've been on many cruises (on 3 other cruise lines), this is our first Celebrity cruise. Spouse and I traveled with our adult son and his friend. Our son had told us that Celebrity was simply the best and outperformed other ... Read More
Though we've been on many cruises (on 3 other cruise lines), this is our first Celebrity cruise. Spouse and I traveled with our adult son and his friend. Our son had told us that Celebrity was simply the best and outperformed other cruise lines, and he was correct. Celebrity touts itself as a luxury cruise line; we certainly felt like royalty on this ship!
SERVICE: Service is absolutely magnificent - in every arena -from the beverage and food servers, bartenders, room steward (see below), activities directors, customer service, etc, etc. Impeccable service is what sets Celebrity apart from our experiences on other cruise lines - truly its shining star! One is greeted with a hello, may I help you, etc. every time a crew member passes a guest. With every encounter with every Celebrity staff member, no matter the reason, service was outstanding.
Service recovery is also excellent and issues immediately resolved. Before we left, I had called the Celebrity cruise line and was told I needed a passport (I have a passport card) and this was a closed loop cruise. I was mortified to be told this right before we left. I demanded (politely) to speak to something in authority. Alex, from customer recovery, came on the line, apologized for the person's error, assured us we would be fine with passport cards (and we also carried birth certificates), and then comped us a dinner at a speciality restaurant! On the cruise, one evening, the service was very slow at one of the specialty restaurants. The manager comped out meal to make it up to us!
FOOD: Excellent! We tried 3 speciality restaurants - Murano was magnificent! My spouse, who doesn't like "fancy food" flipped over this place as did I! The main dining room (Grand Cuvee) was also terrific - loved the food. And who gets more than one lobster tail (big ones!) without asking for seconds! Special call out to our waiter - "cruising with Cruz" and his team -outstanding. Renzio and his team were also wonderful! The Ocean View Care - terrific - better assortment of foods by far than my favorite place there (Caesar's Palace)!! My husband (Italian) went nuts over all the Italian meats, cheeses - so hard to find but so delicious! Loved Cafe al Bacio for great lattes, pastries. Gelateria is a must also...
BARS: Too many to go through here - but we tried every one and more than once! There are also 3 bars outside -Mast Bar&Grill, Sunset Bar, and a bar pool-side.
ENTERTAINMENT/ACTIVITIES: We attended a show every night - great variety of shows by the ship's talented singers/dancers, comedians (2). There was also pool-side parties and games, and a really hilarious "silent disco" event twice - what fun! There was other entertainment - such as game shows, involving the guests, exercise/dance classes poolside (also great fun!), dance classes, and a myriad of other activities. Truly there is something for everyone.
POOLS: There is outside pool and also an indoor pool area with chaises, hammocks, recliners, etc.. There is also an enclosed solarium area, very nice, with a pool. There are several spas.
CROWD: It is an older crowd on Celebrity in that there weren't many younger couples, very few children; more subdued than Carnival, for example.
SHIPS: We've only been on the one Celebrity cruise ship but is was elegant and beautiful. Son has been on others and says they are all nice. Some of the ships are older but have been renovated. Their newest ship, Edge, debuts soon, and guests could sample some of its new menu at the Grand Cuvee (we did - yummy!)
SAVINGS: Recommend to purchase beverage package and gratuity package when booking (we got classic) - well worth the money upfront and a good savings overall. Recommend to purchase excursions also when booking (we did) or at least before sailing - much cheaper than on board. (Recommend St. Thomas Buck Island snorkeling tour and the Everglades airport tour if you have time to kill before flying home.)
Next cruise will be Celebrity! Read Less