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1 Helpful Vote
Sail Date: June 2019
While we were touring the South Pacific in January on the Aranui 5, cargo/passenger ship, I spotted a cruise with Celebrity called, “Sail Away and Beyond.” We had sailed with Celebrity many years ago in the Western Caribbean and we ... Read More
While we were touring the South Pacific in January on the Aranui 5, cargo/passenger ship, I spotted a cruise with Celebrity called, “Sail Away and Beyond.” We had sailed with Celebrity many years ago in the Western Caribbean and we thoroughly enjoyed the experience so we were tempted to book the cruise. The cruise started in Newark, New Jersey, sailed up the coast to Rhode Island, Portland, Bar Harbour, Boston and Bermuda for 11 days. This special promotion allowed us: Premium Beverage Package, Free Internet, Free Gratuities and $300.00 U.S. for our cabin. Excellent deal, only had to book airfare from Toronto to Newark, New Jersey. Upon arrival at the airport in Newark, we followed the signs to the baggage claim and then the taxi stand. A lady printed out a receipt for the transfer to the Bayonne Cruise Terminal. The cost was approx. $48.00 incl. tolls and tips on top. You paid the cab driver at the end. Fifteen minutes later, we were at the terminal. We arrived on a Wednesday, mid day, so that might have accounted for less traffic. Noticed, we passed a Costco Store on the way to the terminal. If I had known and did not have a beverage package included, it would have been a good opportunity to pick up some premium wine for our cabin since they allowed 2 bottles aboard upon embarkation. The whole trip was wonderful, highlight being Bermuda for us. Staff was outstanding: Wayan our Cabin Stewart, cabin 6082, mid ship, starboard side,(good location), Cosmopolitan Dinner staff of Ernesto, Priya, Josip were excellent, Cafe Bacio waitress, Olesnia was very efficient and friendly, Oceanview Restaurant-Amornlaka, our pastry and coffee lady was a treat to see with her smile in the morning for breakfast. Wine Stewarts at lunch were very accommodating and engaging-Rikka, Jenny, Josip, and Tetiania. Celebrity offered a variety of tours of which we only took two, one in Boston and one in Bermuda. There was a variety of entertainment and it was very good. We went to the 7 o’clock performance, then had our dinner seating at 8:15 pm. Menu also had a variety of selections. Evening meals in the dining room were varied and tasty but often luke warm by the time it arrived at the table. If I was to do this over again with Celebrity, I would chose seating on the fourth floor which was anytime dining with various guests because the kitchen is closer. Food had to be transferred from level 3 to level 5 in our case and I can understand why it arrived mildly warm. Dress was not overly dressy at dinner except for the “Chic” nights. If you are interested, I will write about the places we visited on excursions on Trip Advisor since I like their format better. Read Less
3 Helpful Votes
Sail Date: June 2019
We have cruised a lot and I must say Celebrity did not put their best foot forward. Cabin Steward was great, room good but after that FAIR is the best I can say. Although the Cruise Director Thanks everyone for Their energy in every other ... Read More
We have cruised a lot and I must say Celebrity did not put their best foot forward. Cabin Steward was great, room good but after that FAIR is the best I can say. Although the Cruise Director Thanks everyone for Their energy in every other sentence there was NO energy from the staff or crew. Starting with the lifeboat drill, it was long drawn out and some STUPID video of some James Bond type of scenes were played which made no sense and took up more time from an already disorganized drill. I tired to cut them some slack since the ship just came out of dry dock and maybe the crew was not in sync but from there it got worse. First night dinning was horrible. I am NOT a picky eater but went with just a plain sirloin steak to make it simple. The first was uneatable almost raw, second had fat and grissel all thru it and I finally just ate around a third try since we had been there over on hour and a half, not because of my sending back food but just terrible service. OK first night out of dry dock I tried to understand. Second night not many choices and the special was a steak so gave it a shot. No good, just poor cuts of cheap meat. Switched to Chicken Palm, just ok. The third night we just went to the buffet and after cruising for years this was the first time we ever had to do that. Food was good and we had choices. The lobster night was good and final night we just went with Turkey so we ended OK. Entertainment was just fair. First night show was typical, comedian the second was very good and clean material. Beatles group was good but I must say the Frankie Valle group although voices were good their routine was silly and juvenile. They acted like school kids, VERY unprofessional. The music at the pool on sea days was ridiculously LOUD and on two of the days people had to get up and find officers to have the DJ turn it down. BAD form, bad oversight. Captains club party was nice, Capt. Kate spoke well but officers just stood around and never even said hello. No energy and courtesy. To end the cruise, the walk off departure was long and disorganized. We waited a long time to start moving and the room to gather in was not big enough for the long line. You would think by now the Cruise line would know that more and more people want to walk off so they would choose a gathering place big enough to accommodate a large group where the line doesn’t jam since there is not enough room. Poor planning. In my opinion Celebrity has slipped a great deal and it will be a long time before we try them again. We have cruised recently on MSC and find them head and shoulders above Celebrity in every way. Call me VERY disappointed ! Read Less
7 Helpful Votes
Sail Date: May 2019
I had not been interested in seeing Alaska since I live in the Seattle area. I believed the climate and scenery would be similar, so I typically travel away from the rain and cold toward sunshine and warmth. However, our friends (two ... Read More
I had not been interested in seeing Alaska since I live in the Seattle area. I believed the climate and scenery would be similar, so I typically travel away from the rain and cold toward sunshine and warmth. However, our friends (two couples we had traveled with previously) invited us to join them on this cruise, and I am so happy we did. I would happily go on another Alaskan cruise, and I hope I get to one day. The scenery is so beautiful, and must be experienced in person. Words and pictures do not capture it. I have only been on one other cruise ship, RCI Symphony of the Seas, so in comparison the Solstice is much smaller. I definitely felt the ship movement more on this ship, but it did not affect me. I did, however, wear sea bands as a preventative measure. The ship is very clean and very pretty. We had an Aqua Class cabin on deck 11 and enjoyed the privileges of unlimited Persian Garden use in the Spa, and eating in the Blu restaurant. The captain was very engaged with the passengers, and his sense of humor was a delight. We were very lucky to have a gorgeous sunrise over Mendenhall Glacier, and the captain spun the ship 540 degrees so all could view the majestic glacier up close. The crew were all very friendly, work very hard, and are all eager to provide a great experience to every guest. We thoroughly enjoyed the educational talks offered on the ship about the wildlife, history of the port towns, and gold rush history. And the captain's powerpoint of the building of Solstice. If you can take time to hear these talks you won't be disappointed. We went to one show called Broken Strings. They did a great job dancing, but it was not easy to follow the story line through the songs. I could not hear the lyrics of the songs at all. I only knew what was going on by the dancing and acting (in love, cheating, breakup, make up). We saw both comedians, and they were just ok. I'd pass next time. My friends did the glass blowing, and enjoyed it. A bit pricey, but ended up with cool souvenirs. Canyon Ranch Spa: I had a deep tissue massage and also a paraffin wax treatment, and both were great. Beware of the emphasis by all the spa staff to upsell everything. They were very insistent that I buy a small tube of hand lotion for $33 (I declined). As aqua class, we were allowed to use the Persian Garden anytime. It has heated tile loungers with a floor to ceiling widow view of the ocean. I used this frequently, and it really warmed me up after the Juneau tour in the rain. DINING: We ate at Blu most of the time, which was the best option for Aqua Class. It is not crowded, you do not need reservations, they remember your name, and there is a great view from most tables. Blu is open for breakfast and dinner, which was fine since we were off the ship on port days. I ate at Grand Epernay (main dining room) three times. The dining room is very pretty, but the food was just ok. Nothing spectacular. The service was friendly and fast. The Oceanview Cafe is the buffet, and typically very crowded at meal times. Some dishes were very good, and others were very cafeteria bland. I did like that the cafe attendants were very attentive and offered to bring drinks from the bar to your table (if you could find a table!) Specialty Restaurants: We ate at Murano and at Silk Harvest. Murano was just ok. I had the lasagna that was oddly all meat and noodles, with very little cheese; not my favorite. Silk Harvest was the best experience. We had family style meal with all 3 couples and tried most of the menu items. I did not care for the shrimp pad tai but all the rest was really good. Drinks package: We had the premium package, and while it was nice to have the option to drink anything, we did not drink enough to make it worth the cost. It came with our package on this cruise, but I would not pay for it as an add on. Our friends had the classic package. Initially, it was not explained that there is a charge for drinks that cost over $9, and figuring out what drinks were part of their plan was confusing. I really liked getting specialty coffee or tea at Cafe al Bacio. It was comfortable seating with a view and treats. KETCHIKAN: We toured the town and Creek Street on our own, and went to the Great Alaskan Lumberjack show. It was cheesy show - but was also entertaining and showed off the amazing skills of the lumberjacks. In town, my husband ate a reindeer chili dog. Not my thing, but he liked it. JUNEAU: Mt Roberts Tramway: We docked at 1:30 and went on the tram before our 3:00 pm excursion. There were many cruisers in line for the tram, with long lines both ways. Be sure to allow enough time to do this if you have an excursion. The view would have been amazing, but was obstructed by fog. I did not think it was worth the price of $29 each. We did not plan to do a hike at the top, the resident eagle was not there, and we only spent about 20 minutes at the top because we had to return to the dock for our excursion tour at 3:00. Photo Safari Whale Watching and Mendenhall Glacier: This is a misnomer. No one on the tour was interested in photography, and the focus of the tour guide's information was on glacier conservation efforts, not cameras or photo opportunities. The nature trail to the glacier was through a dense forest, and it rained the entire time. The guide stopped frequently to talk about plants and glaciers, and the scenery lacked any real photo ops and only one viewpoint. Just before we finally got to the glacier visitor center and view, he told us that he had run out of time and we had to run to the bus to make it to the whale watching part of the tour. We basically missed the main destination! We were not allowed to go into the glacier visitor center. I snapped two pictures and ran to the bus. The next part of the tour was on a small boat guaranteed to see whales or we get $100 back. We did see whales, and photo ops were in abundance on the boat, but we were so cold from walking in the rain for two hours, the wind chill on the boat ride added more discomfort to our cold and wet bodies. They really should do the tour in the opposite direction. Boat tour first, then glacier visitor center, and then nature walk for those interested while allowing others to roam free in the glacier area. SKAGWAY: White Pass Summit and Beyond: (booked off cruise - Frontier Excursions and Adventures). This was a bus tour to White Pass and the Yukon Suspension Bridge. The tour guide, Brooke, was very funny and knowledgeable, and she stopped the bus frequently for photo ops when wildlife was spotted. She even backed up the bus and did u turns to allow us to view the animals, which would not be possible if we had taken the more popular White Pass train ride. We stopped to observe three different bears, and a mama moose and her calf. This was the best tour of the trip, and I got some spectacular photos. The scenery of the tundra-like arctic landscape and majestic mountains and glacial lakes was like nothing I'd ever seen before. Going to the Yukon is a must do for sure! VICTORIA: Buchart Gardens tour. We docked at 5:30, and took a bus to Buchart Gardens. This was barely enough time to see the garden. It is an amazingly beautiful place, and to really enjoy it you need time to just sit and experience the beauty. This tour was expensive and way too fast. I am glad I live in Seattle and can go again at a more leisurely pace. The tour guide on the bus talked non-stop about uninteresting random things. I would have preferred a quiet ride to his personal jabber, "beyond those trees is a lake, and I have memories of taking the children there when they were small", which did not add to my experience. Read Less
1 Helpful Vote
Sail Date: May 2019
We are seasoned cruisers with 47 under our belt. We love cruising and it is obvious by having a majority of our vacations since 1995 have been on the high seas. Eleven have been with Celebrity and this has been our third on the Summit. The ... Read More
We are seasoned cruisers with 47 under our belt. We love cruising and it is obvious by having a majority of our vacations since 1995 have been on the high seas. Eleven have been with Celebrity and this has been our third on the Summit. The last time was in August 2014. • Embarkation – Being from northern New Jersey we love the convenience of Cape Liberty. They have been making continuous improvements to the facilities. The elimination of the need to use buses with a direct check in and boarding the vessel in the same structure was a very big plus. Baggage and passenger drop off was very smooth and efficient. We were met by a representative who checked out our boarding documents and without delay we were directed to the handicap line where there were about four people ahead of us. Since along with using a walker we were Elite and Concierge Class patrons we had three lines to use. Both the Elite and Concierge lines were empty we elected to take the easy route. The facility was clean and the personnel were most amiable. We give place a 5 star rating. • Boarding - Upon entering the ship we were informed that we were free to drop off any luggage in our cabin. This was a very nice touch. Our visit to the Concierge Lunch was also a very nice touch with the absence of the crowding and having a welcome Bloody Mary. • The Cabin – We were in cabin 9201, a C1 on the back of the ship. The décor was very pleasing to the eye. It was spacious with plenty of living and storage space. But the balcony was simply great. There were two lounge chairs, two high back chairs, two tables, and room to dance. Room was 9’ x 23’ and the balcony was 16’ x 9’ enough said. Of course, like any good cruise ship the shower was small. • Our room attendant - We met our cabin steward and mentioned that the refrigerator was not working and within an hour the problem was solved. Our steward kept everything in order and very clean. He was excellent. • The main dining room – Contrary to high standard enjoyed by the Celebrity line this main dining room experience failed. Initially, our assigned table configuration and time slot were unbelievably screwed up. We requested a 6 PM seating with a table of 10. We were assigned a 5:15 PM on a table for 10 with two other couples. One couple had a 5:30 assigned time and the other had a 5:45 PM time. Compound this with the fact one couple had requested a table for two because they were on their anniversary cruise and the other found that it was impossible to enjoy the Elite Cocktail Party that ran from 5 to 7. Both couples left the table and we were joined by three other people, This left a large table for having only 5 people. In ten meals two were very good and eight were terrible. I once went for a roast turkey meal expecting that they could not screw it up. Well they did. The cold fruit soups which at one time were a signature part of the meal were absent. Meals arrived cold. We were most disappointed with the main dining room experience. • The Ocean View Cafe - For breakfast and lunch there was a very wide variety of well prepared offerings. The bakery had a very fine selection of very good breads. The only problem was you must plan your meal by doing a preliminary pass to explore the many options available to you. But without any reservations, I highly recommend the buffet. • The crew - The ships staff, without exception, was courteous, friendly, and extremely helpful. There was an offer of three free drinks at the ships bars for thos who couldn’t make the Elite Cocktail Party. The bar tenders did a get job serving our needs. • The entertainment – Most shows were very good. Not Broadway quality but decent enough to make them pleasurable. • Debarkation – This went super smooth. Read Less
4 Helpful Votes
Sail Date: May 2019
Because I'm a cruisey and it is the newest ship. The Retreat lounge was ok and I liked the idea that food was once again served in this lounge. I never made it to the Captain's Club. Our group, all in suites, liked to finish ... Read More
Because I'm a cruisey and it is the newest ship. The Retreat lounge was ok and I liked the idea that food was once again served in this lounge. I never made it to the Captain's Club. Our group, all in suites, liked to finish the evening at the Martini Bar - that's really so neat. The bar every so often is allowed to "mix martinis" showing their talents - every hour, I think. They were very tasty and the living room concept was comfortable. We went to the workout room and was impressed with all of the equipment and never had to wait for a machine. The hallways were a little cold at times but happily able to completely regulate room temperature with a digital unit. Raw on 5 was my favorite dining experience because the fillet Mignon was just to die for. We loved Le Petit Chef and would do it again - the Primecut (I think was the name - the steak house) served lamb, veal and wonderful cuts of aged fillet. Our friends brought Caymus and we were able to serve that to dine. All in all it was a great trip, my only comment is that the ship is new, staff has to grow to understand the steps of serving in this new configuration. They'll get there - they always do. This was our 41st cruise. Read Less
5 Helpful Votes
Sail Date: May 2019
Alaska has always been in the back of our minds. This cruise had all the must see ports for us and a great price. We lotteried for an upgrade and got it - Rm 8018. The veranda provided such a fantastic view of Hubbard Glacier and our ... Read More
Alaska has always been in the back of our minds. This cruise had all the must see ports for us and a great price. We lotteried for an upgrade and got it - Rm 8018. The veranda provided such a fantastic view of Hubbard Glacier and our Captain Theo got us close to it, just .6 miles from the calving ice! He happened to walk by our room just after his 360 degree maneuver as I was chatting with a most outstanding steward from GOA, Jose Fernandez who BTW is impeccable at his job and so very personable. I thanked Cptn Theo for this excellent show. He was so pleased that it worked out so well and that the sun came out allowing for crisp photos without zooming. A very nice man and not full of himself happy and grinning ear to ear. Who doesn't love a Captain with an even keel? The activities were also fun and at time were setup for challenging the crew to various games. My wife Laura was ping-pong tourney champ and received the gold (colored) X medal. She beat me and I got Silver. Oh, I must add she bagged 5 of 6 shots in the (cornhole) bean bag toss. One last game mention Giant Scrabble Game played on the floor of the Rendezvous Lounge. Our team of three beat the standing high score by 30%. Good food all around and if you are willing to experiment with some new tastes then you are in for a treat, plus all the standard fare of American comfort food. "I never found any corn tortillas though" said one gentleman at the taco bar. One last find and it was huge!! Bryan James may look like an average kid (30+ yo) but what an amazing talent and stage presence. He took so many requests and knew not just the words to sing but had amazing skill at guitar work that would usually take a band to make enjoyable. You name it and 95% of the songs he did with little effort. He was coaxed to sing a few of his own songs and as a songwriter he touched some hearts and there were some large flows of tears. Man, what talent. Personable and gifted; Bryan really allowed us feel his feelings as he wrote those heartfelt tunes. One more thing, he was always in key and no pitch issues. Kind of ironic as he gained a following that would show up at every set - sometimes 5 a day. We had quite a bonding through this music with the other "groupies". "Our next cruise MUST include Bryan James" was echoed from at least a dozen folk at his last day's performance. 6 STARS entertainment right there on a 5 star ship!! Read Less
30 Helpful Votes
Sail Date: May 2019
We sailed 10 days to Alaska. We are experienced cruisers and chose Celebrity because it sailed roundtrip out of Vancouver on a date we wanted. We fell for their marketing hype. It was expensive and not worth the cost. We sailed in a ... Read More
We sailed 10 days to Alaska. We are experienced cruisers and chose Celebrity because it sailed roundtrip out of Vancouver on a date we wanted. We fell for their marketing hype. It was expensive and not worth the cost. We sailed in a Concierge class cabin midship. We bought the classic drink package as a perk. There were some good points which I'll cover first. We did not pay much extra for the concierge class cabin which gives some extras that we thought were worth it. You get an expanded room service breakfast menu which included fresh squeezed orange juice and fruit smoothies. You get foot rests on the balcony which were very good. The afternoon canapes were good but we stopped them after a few days because they sat too long before we could eat them. They would be really good if you have late sitting in the dining room. Nice to have a canape with a pre dinner cocktail. The extra thick bath robes were really good especially on chilly mornings on the balcony. The bottle of bubbly in the room was actual French sparkling wine. It was decent and a nice touch to start the cruise. They no longer put flowers or fresh fruit. No longer give you a canvass tote bag. The Concierge was never around. Cabins were a good size with decent storage for a short cruise. The bathroom was very good with lots of hot water. Very poor is there is no self serve laundry anywhere. Throwing your stuff away and buying new stuff in port is cheaper than using their cleaning service. Staff were very friendly except for one buffet wait staff they brought on in Juneau. Rude and surly. I can't imagine what she will be like after 2 months at sea. Our cabin was really well maintained by a very friendly and helpful steward. He was always around and grreted us by name with a smile. Dining room staff were awesome. Very attentive and willing to correct the problems. We did not get bothered too much by the upselling. Ships officers were nowhere. Crusie director is tiresome after the second day. Very stale jokes. Food quality was mixed. We had some good meals and some very bad ones. Both in the MDR and the buffet. The buffet was mostly bad. Had many dirty plates and cutlery. More than half the items were East Indian and Asian dishes EVERYDAY. I like that food but this was way too much. It gets really boring seeing the same stuff. Some dishes were inedible they were so dry and tough. Maybe leftovers? Pasta stations were bland and watery. Pasta Soup! I was served RAW steak and RAW burger by the grill. Other guests had similar experiences. Some were very angry. We ordered poached eggs one morning in the MDR. They arrived in a bowl of melted butter!. Seriously. They have theme nights in the buffet. On Alaska day the only dish that was even remotely considered Alaskan was fish cakes and they were awful. I assumed they were left over fish from yesterday remade into patties. Not even a piece of salmon. No Alaska cod. No Albacore tuna. Alaska is the salmon capital of the world folks! We ate at Murano one night which was pretty good but too expensive. They offered a crab dinner one night which was an extra $45 plus tip each for a single king crab leg. I guess they have never been to Las Vegas!! The drink package was alright but selection is limited. Had no problem getting drinks or refills. Cappuccinos and Irish coffee in the Cafe were nice but they have to learn to wipe the tables. The mixed fancy cocktails were using premix and had hardly any alcohol. I would not buy the drink package unless it comes free as a perk or is very very cheap. Bottled water is the kind you get 6 for $1. The shopping on board is terrible. Poor quality and prices that are insulting they are so high. I can buy scotch for less in a retail store than their duty free prices. To order a $20 bottle of anything for your cabin is $100 plus tip!! They must believe their customers are stupid. They try to sell a cruise video at the end for $35. We saw a preview and it was stock footage from years ago. The ship was parked in different locations and pier has since been changed. You can get the same for free on youtube. The casino was poorly managed. We repeatedly had a young big loud drunk on our poker table and they did nothing to remove him. The art sales are a joke. Lots of Peter Max works. You should read about the current scandal surrounding Peter Max. The entertainment was awful. Jazzercizing while screech hollering is not entertainmant. Their troupe was not talented! The ships band was awesome. Probably the best we have seen on a cruise ship. Unfortuanately whenever they played around the ship it was jazz or the chacha. UGH! The guset services desk staff are indifferent not friendly at all. They gave use the wrong info several times. Had to get the right answers from other passengers. The main reason we would not cruise again with Celebrity is we feel their pricing system is predatory. It is like a dutch auction / russian roulette game. They hook you in and then start dropping the prices after you have paid. This happens sometimes daily. Our dealings with Alex from customer service in Miami were very poor. He did not honor his word. We felt bullied. Well Celebrity you had a chance to steal us away from Princess but you blew it. I feel you don't care about your passengers. You don't deliver what you advertise. You have not answered my 2 e-mails to you. You should learn the cost of acquisition of new customers and the future sales value of a loyal customer. We are wealthy, retired and active cruisers. Very poor business management. I doubt you read these reviews. My booking was 8608148. Call me if you have the courage. Read Less
1 Helpful Vote
Sail Date: May 2019
Selected it because it was a ten night with more ports! Sitka, ketchikan, juneau, skagway, icy strait point, victoria and Dawes glacier. Eclipse is a beautiful ship, the entertainment was excellent and of course luminae was great. Michaels ... Read More
Selected it because it was a ten night with more ports! Sitka, ketchikan, juneau, skagway, icy strait point, victoria and Dawes glacier. Eclipse is a beautiful ship, the entertainment was excellent and of course luminae was great. Michaels club on this ship has a small bar and lacked the interaction with the bartenders and other cruisers as compared to solstice and reflection. This particular cruise included longer times in each port which made the experience more relaxing. Alejandro the cruise director was funny and had the cruise packed with top notch entertainment in the theater. Also, the naturalist, Milos was a real treat and full of information about the geography and animals in the area. When we were finished shopping in juneau we stopped in the mini post office and packed everything in a if if fits it ships box. For twenty bucks we avoided the hassles of possibly having over weight luggage on the way home. Read Less
Sail Date: May 2019
We chose this cruise because of ports, We have always had the best service on Celebrity. This cruise did not disappoint. Main dining room service was the best. We cruised with my cousin and his wife. We booked select dining and ate at the ... Read More
We chose this cruise because of ports, We have always had the best service on Celebrity. This cruise did not disappoint. Main dining room service was the best. We cruised with my cousin and his wife. We booked select dining and ate at the same time almost every night. We had the same waiter every night. The waiter was outstanding. He gave the best service I have ever had on a cruise ship. We have cruised 37 times. We enjoyed the ports in Spain . They were the best. We flew in Barcelona 2 days early, it was the right thing to do. We took ship tours at every port except one. Entertainment on the ship was very good. They had a British Comedian who was very funny. The singers and dancers were also good. The had a new guy and girl singing duo RAEGAR they were so good we bought their CD. On the down side we had a storm at sea that caused us to change a port and but we still had 9 ports in 11 days. It rained all day in Rome. We took the Vatican tour. Inside the Vatican is amazing, Read Less
Sail Date: May 2019
I choose this ship because of the Itinerary. 3 days in Bermuda. The ship has been completely refurbished and not too big and easy to get around. And there were not many children. Food was fabulous. Tried all restaurants and my ... Read More
I choose this ship because of the Itinerary. 3 days in Bermuda. The ship has been completely refurbished and not too big and easy to get around. And there were not many children. Food was fabulous. Tried all restaurants and my favorite is the Tuscan. I would highly recommend this for couples, singles and groups. I would not recommend this cruise for children. There is a children's club but not much else to do for them. Being in a suite level was really nice. You have your own suite restaurant, Retreat Lounge and Retreat Deck. We used these areas a lot. Service was great and staff were mostly very friendly. Our favorites are: Alexandra in the Retreat Lounge. Also David and Boom Boom in the Martini Bar. Rhiannon our Retreat Concierge. Carlos, our Butler. Silas, the bartender in the Retreat Lounge. It was a pleasant experience and I would highly recommend this ship for Bermuda. Read Less
9 Helpful Votes
Sail Date: May 2019
We loved Amsterdam on a city break visit year so decided on a short cruise. We loved the skill steering through the lock and the scenery on the river up to Amsterdam. We upgraded to Concierge Class and the speedy check in was good, we ... Read More
We loved Amsterdam on a city break visit year so decided on a short cruise. We loved the skill steering through the lock and the scenery on the river up to Amsterdam. We upgraded to Concierge Class and the speedy check in was good, we had lunch in the main restaurant on the first day for concierge passengers, this was slow in terms of food and drinks service. We were happy with our stateroom, it was clean and tidy, the only complaint I have is that it was hard to get toiletries, they weren’t replaced without asking. A Celebrity cut back I think. We paid nearly five hundred dollars for two drinks packages for three nights, which is an outrageous price, on top of an expensive cruise, especially when you can’t get served. The bar service was atrocious throughout the cruise. Celebrity knew that there would be parties of people on a cruise to a destination like Amsterdam, so should have provided the service. The bars were understaffed, the table waiters were non existent and poorly trained. We waited over half an hour on more than one occasion for two drinks. I asked twice in the casino for drinks service, that never came. Because of the pressure Celebrity put their staff under they were unsmiling verging on grumpy. Celebrity Eclipse has previously given us great bar service. I did make a written complaint at guest services, but one wonders if it is just filed away. Along with other reviews people in the jacuzzis were shouting, ruining the cruise. for other passengers and more importantly guests were drinking out of glasses and bottles whilst in the jacuzzi making it a likely for somebody to sustain a bad cut. The attendants did nothing. The Grand Cuvee restaurant provided very good service both in terms of food and drink. It was a nice touch that we were seated on the same station each night.I also noticed that menus have been reduced from what we have been given on other Celebrity ships. We were lucky to have the Internet included as the prices charged are ridiculous. We will most likely be travelling with Fred Olsen or Princess on future occasions. Other people we talked too shared our opinions and will also cruise with other Cruise lines. Read Less
9 Helpful Votes
Sail Date: May 2019
Over the years we have been on quite a few cruises. We have done the following as far as I recall. (Royal Caribbean) Vision of the seas, Jewel of the seas. Independence of the seas. Adventure of the seas. (Princess cruises) Grand ... Read More
Over the years we have been on quite a few cruises. We have done the following as far as I recall. (Royal Caribbean) Vision of the seas, Jewel of the seas. Independence of the seas. Adventure of the seas. (Princess cruises) Grand Princess. (P&O) Britannia 4 times, Azura. (Cunard) Queen Elizabeth 2 times. This time we thought we would try Celebrity Silhouette to see what it was like. A 3 night cruise to Amsterdam. How did it compare to the other ships we have been on? First of all the negative points. The cost of drinks are very expensive! The most expensive I have encountered on all the cruises I have been on! For example a small bottle of Corona Beer 330ml $8.50 and small bottle of cider same size $10.00 that's £13.69 at exchange rate of $1.26 cents to £1.00. In Tesco a few weeks ago 12 bottles of Corona beers same size was £8.00 that's $10.08 just 83 pence a bottle and they are still making a profit! The price in a pub for one bottle is £3.50 or $4.37. Wine in the dining room wine was sold by the glass and was around $10 to $11 but there was no mention of how much the glass contained ? 175ml ? 200ml ? Very strange. So you don't know how much you get for your money? But say you get 4 glasses of wine from one bottle it works out minimum $40 a bottle. Drinking seemed to a big part of the cruise for most guests and I can only imagine that they had a drinks package, which is not cheap, and they were trying to get their money's worth out of it.? The main dining room. It was ok but lacked the grandeur of other ships that we have been on and the dining chairs are not dining chairs in my opinion! The food again was ok but could do better! The self service restaurant on deck 14 pretty much the same as other ships. Food that should be hot is not hot enough! On this ship the British style bacon served at breakfast was pretty dire! Not sure how it was cooked but it was pale and no taste to speak of. However the coffee was pretty good and about the best I have tried on ships! This seemed to be a very noisy ship! It maybe because it was a 3 night cruise over a bank holiday weekend very noisy guests having a good time! A few hen parties and even a wedding party! So pretty hard to find a quiet area to sit unless you sat in the library ! I don't think it is a good idea to allow a large party of people to book a cruise. It is not fair on the other guests. If you like a quieter ship the Queen Elizabeth would be a 10 out of 10 and Celebrity 2 out of 10 . Britannia would be around a 6 out of 10. Entertainment in the main theatre was very good 9/10. We had inside cabin deck 7 and it was a good size! Good size bathroom as well. We got the feeling that this ship was very much for American guests and not for the British. Celebrity say that our safety is their top priority but I would say squeezing as much money out of their guests comes a very close second place. Constant bombardment to buy drinks from the bar, buy special dining packages etc. and what a waste of space the Casino and slot machines take up! So would I book with Celebrity again? May be? It's hard to judge over 3 nights. But I think the ship is better suited for the younger guest. I also think Celebrity think they are better than they actually are! If you want grandeur and opulence go for Cunard! Something in the middle of that, go for P&O ! My score for this ship 6/10. Read Less
7 Helpful Votes
Sail Date: April 2019
We wanted to spend enough time on the ship to explore it fully. We did have concerns seeing some of the early re3views. We decided to stop reading them as some where so very negative! We were in a suite 7306 aft S1. At the outset ... Read More
We wanted to spend enough time on the ship to explore it fully. We did have concerns seeing some of the early re3views. We decided to stop reading them as some where so very negative! We were in a suite 7306 aft S1. At the outset let me give some background. We are seasoned Celebrity cruisers. We are Elite +. We have travelled in all levels of stateroom on all ships other than Flora and Reflection! We are from UK so flew out from UK to Fort Lauderdale. We went to the cruiseport early, around 10-30. After an extremely quick check-in on computer, we were shown to the lounge where drinks and snacks were served prior to embarkation. After a quick coffee we were on board, straight to our room where we found our room keys, dropped off our handheld and were ready to explore! We just love the overall design of the ship, the big open spaces, the artwork, wonderful inspired seating inside and out. The pool areas indoor and our are just beautifully designed areas. The retreat sundeck and lounge areas have interesting modern design, nice seating, lots of private space as well as social areas. Some areas took a bit of getting used to, the club and the martini bar. They have plusses and minuses compared with similar venues on other ships. We found the club to be a little dark for our personal taste, and the twin levels at the martini bar a little odd, although we loved the live music and dance floor now in this venue. Tiny martini glasses though kept the bar staff very busy with those of us with premium drinks packages lol! Some of the entertainment we felt was aimed at an older crowd for this sailing… we are in our 60s!. When they did get it right on the last formal night the ship was buzzing and the dance floor crowded. Celebrity don't assume older folks don't like to rip up the dancefloor!! We went to one show on the first night. Nice venue, comfortable seating, but shows aren't really our thing and we didn't go to another. A bit predictable for us. We did go to the Eden show. It was a little mysterious, challenging and puzzling. Overall we enjoyed the experience, we loved seeing the acrobats from very close quarters. Maybe a narrator is needed to help some like us understand the flow of the evening. We ate in Eden. We sat by the kitchen and watched the Chef and his staff preparing food with great precision. The food was excellent in a very modern style. Entertainment very enjoyable and service just perfect. Eden was a wonderful place in the day. We had lunch from the café We sat outside at one of the 2 external seating areas. We also sat in the floating chairs just looking at the ocean. A beautifully designed multi use venue. Celebrity also threw a party for those married over 30 years. The cheers to the years event was beautifully handled with the support of cruise critic members. The ship provided champagne and a wonderful cake. The art work on board is modern and we loved walking round the ship to see it. Like all art it isn't to everyone's taste but overall we liked the décor. It was fun to find the photographs in stateroom corridors was themed and we saw many areas of the world we had travelled to and it brought back many happy memories. Luminae was as always a wonderful experience and a cruise highlight. Loved the photos in there and the themed colours and lighting. It might have been nice to break up the larger area with some screening to make it a little more intimate. The staff did a great job, never had to wait for a table, food was great and waitstaff and sommelliers very accommodating. We had premium drinks and were served a wide variety of excellent wines. Retreat lounge was a beautiful area. Nice seating lovely outside terrace. Beautiful pool area, loved the hanging chairs, great bar service, nice selection of chairs and loungers in busy and quiet areas. I do have reservations about the food and drinks in the retreat pounge. I dont think it is modern luxury especially on chic night to have self service food and drinks. There is someone behing the food counter but hey dont serve onto the plate. There is a wash station but very very few used it. Some helped themselves with their hands. For wine self service some were filling wine glasses almost to the brim to take into Luminae for dinner. The concierge told me very nice glasses for the retreat were being found all over the ship! one night there weren't ANY glasses available! Cofee and tea were a problem also with the small machine unable to cope with the deamd and resulting in people standing in lines. I bypassed it by asking a server for what I wanted. They were very willing and I was well satisfied but puzzled by the self service elements which clearly weren't working in the evening and for afternoon tea. With some staff and good service the lounge would work wonderfully well. Le petit chef we had dined at previously on Sillhouette. This time it seemed a slow night and although we enjoyed the food we found by comparison the animation to be a little dull. The somellier told us we couldnt use our premium wine package for the wine pairing. We asked for the wine list and ordered full size glasses rather than the smaller taster sizes in the pairing. It seemed unnecessary nickel and diming on good spenders! magic carpet. It was a great experience and fantastic food. Shame it doesnt have a glass floor like some buildings have. If you get the chance do it! Also loved having a drink out on it in the day. The weather didnt allow us to do it every day but when we could we did Fine cut steakhouse was a great meal, wonderfully presented and served. Would do this one again. We wanted to try a sandwich and pastry at the bistro one day, but we were told it was only the set meal at lunchtime. Again we thought this very restrictive and a missed opportunity by Celebrity for a nice lighter lunchtime venue. The spa, I was dying to see. Celebrity give access to the thermal suite to aqua guests but not suites. I live in hope they will readdress this and give a even a limited number of days or hours to suite guests. We booked a day in the thermal suite. It is a beautiful area, well designed with a series of rooms and showers to try. A day was really too long especially as the guidelines indicate no more than 10 mins in many of the rooms. Little things that can be addressed let the area down. Robes provided had no pockets so no-where to put spectacles when in the rooms, No slippers provided, the showers in the changing rooms leaked all over the floor of the changing room and a cleaner was almost permanently stationed there to clean up. It was a nice experience spoiled by those little things that make a spa a luxury experience. As always, the captain, his officers and crew are the stars on Celebrity. We have nothing but praise for their excellent work. The ship is different, will appeal to a new audience and the old audience if we dont constantly make comparisons with older ships. It wont be for everyone, and some may want to move over to other more traditional ships. Fo us the Kelly Hoppen designs were refreshing light and classy. With a few tweaks this could be a modern luxury experience........ Read Less
1 Helpful Vote
Sail Date: April 2019
We took this cruise as a gentle way to go home to Canada from Japan. (We had done an around Japan cruise with Windstar beforehand) It was very enjoyable, food great, staff lovely, entertainment good. There were alot of sea days ... Read More
We took this cruise as a gentle way to go home to Canada from Japan. (We had done an around Japan cruise with Windstar beforehand) It was very enjoyable, food great, staff lovely, entertainment good. There were alot of sea days together but we got a routine of trivias, podium talks, hot tubs and eating in the day as the weather was too cold to be out on deck much or in the swimming pool. The speakers were entertaining, one gave talks on major trials. Another did Buddhism history and meditation and a third did varied talks from Rasputin to dog behaviour. The afternoon progressive trivia was fun if you had got a team together. It wasnt too rough so seasickness wasnt an issue either. We did have to change our clocks forward about 6 separate times to be on Vancouver time by arrival butbetter than getting full jetlag. So repositioing was worth doing, although the stop in Russia was a waste of time except to stretch your legs! Read Less
6 Helpful Votes
Sail Date: April 2019
we were on the Equinox last year, loved it and rebooked on her for this year. Overall the quality was good. Service excellent, bar service great. Food? The main dining room the food was excellent. As for the Specialty restaurants, quality ... Read More
we were on the Equinox last year, loved it and rebooked on her for this year. Overall the quality was good. Service excellent, bar service great. Food? The main dining room the food was excellent. As for the Specialty restaurants, quality seemed a bit lower than prior year. I will admit that the Chateaubriand for 2 was horrible, we left 90% on the plate . When asked how was your dinner wh honestly told the waiter of the quality . Now , It was resolved as we were invited back for a " we are sorry dinner" Steak Dianne was prepaired at our table .. This is what you call service and respect for customers. We are committed Celebrity cruisers , and have always liked the service. We appreciate that food prices have gone up and the cruise line has and is trying to balance quality with price.The cruise line shoud I hope take into consideration the the food consummed in the specialty dining rooms gives a credit to the general food costs in teh main dining room and buffet. Don't be cheap. We will be giviing the Specialty Restaurants another try on our next cruise in September 2019, on the Infinity. Cabin was always clean. Was it because of the ship's age, or some other problem but the water for the shower, too hot and no adjustment worked, and toilet flush did not operate one or twice during the cruise ( both were quickly attended to. ) This is what you call service . We are Looking forward to our September cruise. Read Less
6 Helpful Votes
Sail Date: April 2019
We chose this cruise because we had been on this ship before and wanted to visit the Norwegian Fjords. Overall we were pleased with the cruise and the destination didn't disappoint. The areas of disappointment for us were the quality ... Read More
We chose this cruise because we had been on this ship before and wanted to visit the Norwegian Fjords. Overall we were pleased with the cruise and the destination didn't disappoint. The areas of disappointment for us were the quality and choice of food in the restaurant. After just a couple of days it became apparent that the menu doesn't really change that much, particularly the starters and sweets. Boring would be the only word to describe them. If this was a restaurant in my local town, I would not be visiting it! If we're to travel on this ship again, we would consider eating in the café where the choice of food on offer is far better, particularly the sweets. The other area of disappointment was the entertainment, specifically the shows put on by the ships own staff. This is not a criticism of their skills, which were very good but more the fact that the shows were the same or very similar to those we had seen on a cruise on this ship approximately 9 months earlier. Celebrity should also review their presentation of the emergency drill given on the first day. The cartoon/film is both puerile and childish. You could visibly watch people being turned off and not paying attention, and you certainly don't want to watch this in "Michael's Bar" which was overcrowded with far too many people in a small area. This resulted in people overheating and wanting to leave the presentation early. This was the same on the previous cruise on this ship. Its clear that Celebrity take no notice off feedback, as this same criticism was made to the ships crew last year. It's a shame to bring up these criticisms, as overall its a lovely ship with a good crew. Are you listening Celebrity? Read Less
2 Helpful Votes
Sail Date: April 2019
Overall I thought this was the greatest cruise. The staff and crew were great, the cruise director was great, Sue Denning was outstanding.We were on SS Ocean Breeze, Carnival, Royal Caribbean, Norwegian. This ship was the best. The food ... Read More
Overall I thought this was the greatest cruise. The staff and crew were great, the cruise director was great, Sue Denning was outstanding.We were on SS Ocean Breeze, Carnival, Royal Caribbean, Norwegian. This ship was the best. The food was good, and the waiters were great. The shore excursions that we picked were great, but as soon as you get aboard head to the Shore Excursions Desk, shore excursions get filled up quickly. Norwegian Fjords were beautiful, we loved Gerirangerfjord, Norway. This was Norway. Stavanger, Norway was great too. Great history. We had lunch at Burger King. We were looking for McDonald's, but could it find it. All the ports were all interesting and great to visit. What I liked we were not forced to buy stuff, the ports were nice to walk around. This place is not the Caribbean. Great place to tour. I thought the ship was great and fun to explore. We used the card room, the library, the hideaway. The theater shows were great. I would do a Celebrity Ship again. Read Less
1 Helpful Vote
Sail Date: April 2019
The cons: We chose this cruise because I read that there aren't many children on this cruise, however, there were about 40% whining, screaming kids. Also the caliber of passengers was shocking -- i.e. women dressed like strippers at ... Read More
The cons: We chose this cruise because I read that there aren't many children on this cruise, however, there were about 40% whining, screaming kids. Also the caliber of passengers was shocking -- i.e. women dressed like strippers at breakfast, etc. Other things I did not like were: most of the activities were based on sales pitches, i.e. selling diamonds, whiskey, wine, etc. Nothing that interested us. There was nothing, not even a colored egg or candy, for Easter. The chairs were always taken in the solarium -- people put towels on them and went elsewhere. The music in the buffet was loud and wailing -- not appropriate. The buffet opened at 12pm and 6pm, which I think is too late. The clam chowder had NOTHING in it but the broth -- not one clam or potato, etc. The crew served dessert at the buffet as if people weren't trusted to do it themselves. Also catsup was squirted on plates in the dining room -- again no trust. We had a concierge cabin and the hors d'oeuvres they delivered in the afternoon were a JOKE -- 4 pieces -- no bigger than a dime each. I ordered a scotch and water with a twist at the Oceanview Bar and it was served in a tall glass with a wedge of lemon. The excursion in Nassau was 3 hours, beginning at 11am, yet there was no provision for lunch. And restrooms were scarce. The worst part was it was at least a mile to walk to the bus from the ship. The pros: The concierge was very helpful, we loved the veranda, the cruise was so smooth it didn't seem like we were moving, the crew were all very nice and the dining room was spectacular. The escargot was outstanding and the hamburger at the pool grill was also very good. Read Less
39 Helpful Votes
Sail Date: April 2019
I took this cruise because I bought the hype and video while on another Celebrity cruise. This was going to be a whole new way to cruise. A new angle on the cruising experience. The Magic Carpet, Infinite Verand, computer design, state of ... Read More
I took this cruise because I bought the hype and video while on another Celebrity cruise. This was going to be a whole new way to cruise. A new angle on the cruising experience. The Magic Carpet, Infinite Verand, computer design, state of the art. Wow. What I found is that the ship is an Ikea budget design with delusions of grandeur. Upscale pricey shops, ridiculously overpriced dining venues, And even more (but more that is not good).... Here are my thoughts while they are still fresh in my mind. I got off the Edge this morning. In over 35 cruises and many happy ones with Celebrity, this was easily the worst cruise of my life. To put this into perspective, I have never written a negative review in 20 years of cruising. So what is so terrible about the Edge? 1. There is no access to the front of the ship for passengers under Suite class. Want to see where you are going? Anticipate that next port? Dream a little? Suite class right this way, here's your private pool, hot tub and bar, careful getting on the deck lounger. You are not Suite class? Oh, be glad that we allow second class passengers to look out the side or stern. Who do you think you are? 2. The ship looks like it was designed from stem to stern by Ikea. Plain to the point of starkness. A passenger I spoke to described it as Motel 6 at sea. That's not fair. I like Motel 6. 3. Elite passengers get free drinks from 5 to 7. That is unless you pay $100 extra for a Private dining experience, then your drinks are 18 dollars each at the table, or you can bus your own table from a bar on another floor. So you are telling me I get free food, drinks, and waiters in the buffet but if I pay $100 extra for a couples dinner I have to bus my own drinks to the table? Yes, you got it. 4. Buffet food is good. Rest of dining experiences are slow service and mediocre food. Do not think you will eat and go to the show. You will not have time for dessert unless you miss the show. 5. Speaking of shows, if you enjoy second rate lounge singers and tribute bands this is the cruise for you. The one show that took advantage of the wonderful holographic experience available in the state of the art theater was acted like an 8th-grade drama club production. It was horrid. Ditto for the Eden big show. 6. Furniture across the ship was designed with 3D glasses and no concern for ergonomics. There is barely a place anyone can find to sit comfortably. 7. Big Screen movies are behind lamp posts from the seats so you have to peer around the poles to watch them. Curiously most of the seats face away from the screen anyway. Smokestacks are too close to the deck of the ship so you will often find yourself breathing diesel fumes while you try to watch the film. 8. There are signs on the ship with white letters on a white background. Can you read white on white? I can't. 9. We were on 3rd floor, behind the Secret Door. What ship has a secret door for staterooms? It's a secret door that is manual. If you are older or in a wheelchair you will not be able to open it due to the doors spring pressure, even after you find it. 10. The ship apparently was designed by committee. Areas are chopped together with no sense of flow or logic. I was recently on Symphony of the Seas. In a couple days I had most of the venues down. After a week on Edge I was still clueless. So there are ten reasons why Edge is NOT a GOOD VALUE. I could give more but you get the idea. EDGE is a four letter word in my book. Avoid it if you can. If you are booked already, eat in the buffet, and hideout in the solarium. Read Less
5 Helpful Votes
Sail Date: April 2019
Boarding/Deboarding -- Though the boarding process is a breeze for suite guests, I cannot say the same for getting off the ship. We used Luggage Valet and were told we could exit the ship as soon as it cleared customs. However, rather ... Read More
Boarding/Deboarding -- Though the boarding process is a breeze for suite guests, I cannot say the same for getting off the ship. We used Luggage Valet and were told we could exit the ship as soon as it cleared customs. However, rather than allow us to do so, we were ushered into the line of folks waiting to deboard with their luggage. So, an "easy walkoff" translated to a 45-minute wait. Celebrity should not advertise 'priority' de-boarding if it does not enforce the hype. The Retreat -- Celebrity should consider limiting access to Celebrity Suites and above. With over 125+ Sky Suites, there were entirely too many people in this area. Plus, it should be for adults only. There were children splashing in the Retreat's pool and hot tub, and occasionally running on deck. I sail Celebrity to get away from kids ... not to have them underfoot. Plus, if I didn't get to The Retreat early on a sea day, there was no place to sit other than the sun deck. "Reserved" seating was noted by towels tossed on recliners or chairs and the coveted pergolas. Celebrity should either make The Retreat larger, limit the suite guests who have access to that area or have Retreat personnel remove towels from chairs/loungers if a person does not return within a reasonable period of time. Ship Personnel -- Whether it was officers or wait staff, the crew always had a smile and a greeting for the passengers. Dining -- I dined in two of the specialty restaurants (Fine Cut Steakhouse and Rooftop Garden & Grill), both of which had extensive menus. The appetizers and entrees were cooked to perfection. Read Less
6 Helpful Votes
Sail Date: April 2019
First of all the question of whether we would sail on the Edge again--absolutely! Celebrity has listened to people who sailed earlier and taken steps to made the Edge experience better. Two senior Celebrity staff members also met with us ... Read More
First of all the question of whether we would sail on the Edge again--absolutely! Celebrity has listened to people who sailed earlier and taken steps to made the Edge experience better. Two senior Celebrity staff members also met with us during our meet and mingle and took and answered questions concerning future improvements to Edge and the Edge follow ons. We booked this cruise well over a year ago just because we wanted to sail on the Edge with its latest and greatest technology. The itinerary did not matter as we planned to maximize time on the ship as opposed to excursions on shore. We flew to Ft Lauderdale from Raleigh, NC the day before sailing. We stayed at the Hilton Garden Inn near the cruise port and used their shuttle service to get to the ship. They charged $10 pp but it was worth it as it was a comfortable passenger bus that delivered us right to the baggage off load spot. Embarkation was the easiest and fastest we have ever done. I had downloaded the mobile app when it first came out and had our Xpress passes loaded on it. That' what we used during boarding and it worked like a piece of cake! We really liked that we could go straight to our cabin and leave our carry-on bags in the cabin while we explored the ship. We took the 1215 pm ship tour that we learned about on the mobile app before boarding. That gave us a good overview of the ship plus learning some of the trivia details about the ship. Our cabin was an ocean view stateroom on deck 3, 3143. It was the largest oceanview we have had by about 10 sq feet, most of which seemed to be in the bathroom, especially the shower which was roomy and feature lots of glass and chrome. The only downside to our cabin was it was directly below the Le Grande Bistro/Le Petit Chef and we could hear noise from the galley as they cleaned as late as 1100 at night. The cabin had a very large TV, kingsize bed, lounge couch, safe, mini fridge, ample docking stations for phones/tablets, ample storage, and my favorite--fully adjustable lighting for morning, daytime, evening, movie watching on a keypad next to the bathroom. On the first sea day, a lot of us cruise critic members did a cabin crawl where we saw about 10 different cabins and locations. There are 4 main dining restaurants on the Edge, different from other ships with just one large restaurant. We liked the fact that there was more adherence to dress codes on this ship--one man was turned away the 2nd night for wearing shorts and 2 people were asked to remove their hats before they were seated. Our main dining room was the Cosmopolitan, early seating. The food and service there was outstanding. We dined one night at the Tuscany and had planned to dine at each of the other two but we really liked our wait staff at Cosmopolitan so we returned there each night. The staff was very accommodating to special requests, such as one night when we brought 4 guests in and they gave us a large round table. We did not dine at any of the specials restaurants. Breakfast was either in the Oceanview or Cosmopolitan depending on our mood of the day. We liked sitting outside on the back of the ship when the weather was good so we would eat at Oceanview those days. Lunch was usually at the Mast Grill (great hamburgers) or Eden grill which featured more healthy fare. Eden grill also has a small seating area outside which was nice. Entertainment in the main theater was probably the weakest area of the cruise for us. We had come to expect several large productions featuring the singers and dancers, but there was only one such performance--A Hot Summer Night. Some of the solo entertainers were just fair, but some were also very good. The comedians were good as were the Hard Days Night Beatles tribute band. Jordan Bennett was also very good. We also went to productions in The Club and Eden. The club is an interesting area that gets a lot of use, but the support columns in the middle limits viewing from several angles. The Revelation performance in Eden lasts 90 minutes and is probably the most talked about performance on the ship. There is no playbill, the performers do not talk, people from the audience are brought into the action, and we still don't know exactly what we saw. But that is one of the things that made it interesting and we are still talking about it and trying to analyze the performance. Beyond the Podium series gets an A-plus. It featured Mr. Jim Kennedy, former director of the Kennedy Space Center, lecturing on space history, future of space, and stories from 50 years of NASA space exploration. The fitness area was very nice with ample machines of all types and lots of free weights. The jogging and walking path was the best on any ship we have sailed, departing from the typical boring oval instead with a meandering track that covered two decks, giving you an incline in one direction and a downhill in the other. It is also long, a little over 4 circuits for a mile. The Magic Carpet is an interesting concept but is more limited than we thought. There was only one dining experience available on this cruise, and it was totally booked long before the cruise, so no one else could dine on it. Its primary utilization during the day was as a bar, propositioned at one of a few locations. As a launch pad for the tenders, though, it is excellent, as were the tenders. They are air conditioned with large comfortable seats and 2 large tv screens. As for debarkation--excellent! We were off the ship, had our luggage, and through customs before we knew it. We took a taxi to the airport and the line for the taxis was staffed with people directing you to the taxi and it went very fast. Read Less
3 Helpful Votes
Sail Date: April 2019
We saw a preview of this ship while on the Xpedition in the Galapagos in January. So we were thrilled to get a last-minute deal on a western Caribbean sailing in April, before she went off to Europe for the summer. We LOVED everything ... Read More
We saw a preview of this ship while on the Xpedition in the Galapagos in January. So we were thrilled to get a last-minute deal on a western Caribbean sailing in April, before she went off to Europe for the summer. We LOVED everything about the experience. So much so that we stayed on for the back-to-back last week and went out to the eastern Caribbean too. First week we had an inside cabin - exactly the same size as the verandahs (the cabins all run parallel to the hallways, you enter from the end just like the verandahs). Largest bathroom we've ever had on a ship - large shower with rounded glass door. It was only missing the laundry line - the two little pegs didn't work well for wet bathing suits. The second week we had an infinite verandah, and loved it! The extra "balcony" space made the cabin even larger, the full floor-to-ceiling glass was much preferable than any balcony cabin we've had before, and the fully open window allowed plenty of views and breeze. Sometimes we sat out there with the bifold glass doors closed to preserve air conditioning in the room, but the last night we even slept with the window open to hear the water and were quite comfortable. The ports were great, but the real experience was the ship, like being at a 5-star resort. And so smooth, you really had no sense of movement. We loved the soaring space in the magical Eden - and the little cafe there was geat for lunch at sea. The Edenists were talented and personable - we went to the talks with them, and the Fibonnocci lecture. Loved the other shows. And the silent disco was new to us, since we usually sail on Princess. We chose a fixed dining second seating in Cyprus, with a terrific waiter and assistant waiter, interesting tablemates, and great food. They were very willing to get things from the other restaurants if we asked, and always got our preferences right, to the last anchovy! We ate in Cosmopolitan for breakfast and lunch some sea days. And had dinner on the Edge one night. A tremendous amount of food for just 2 of us, but delicious, and worth it, for the experience. We loved the Edge and dropped by for drinks, waiting before going ashore, and using for the tender in Grand Cayman. A novel but unusual concept. Everything about the ship is top-notch, digital, high tech, modern decor, lovely. Read Less
1 Helpful Vote
Sail Date: April 2019
Weare seniors ages 70 and 78 having been on a couple previous Celebrity cruises. We found the edge to be innovative, creative and fun. Embarcation at the new terminal was efficient and well organized. We were happy to be able to bring ... Read More
Weare seniors ages 70 and 78 having been on a couple previous Celebrity cruises. We found the edge to be innovative, creative and fun. Embarcation at the new terminal was efficient and well organized. We were happy to be able to bring our carry on items to our cabin and drop them off, get our keys and begin exploring the ship right away. Our cabin steward Mark was outstanding and very accommodating. Francisco and Janet in Tuscan took very good care of us and always made us feel welcome. Carlos in the Oceanview when needed carried our dishes outside at breakfast and they were so good about bringing us coffee. Havier who did customs interface was very helpful in dealing with getting my guide dog access in Mexico. So many of the crew were helpful and friendly that it is hard to name them all. We very much appreciated having a priest onboard for services during Easter week and they were well attended with over 100 people. Also, Jim Kennedy, the Beyond the Podium speaker was outstanding, educational and entertaining. We had pre-ordered casino money from our obc and found it difficult to use on the card -- we would not do this again. We were prepared for what to expect in the infinite veranda from reading other reviews. It should be renamed a "sunroom". Our window really needed some WD40 as it was making very loud squeaking noises when being raised or lowered. It was nice to have the window open much of the time and made the cabin spacious. There was easily enough storage for 2 people. We never closed the bifold doors. Although I missed The small bottles of shampoo, conditioner and shower gel the larger bottles mounted in the shower are probably better environmentally. We appreciated people from hotel management attending the Cruise Critic Meet and Greet to get feedback from us all on how to tweak the amenities of this new ship. We felt Celebrity was listening to our input. Loved exploring the artwork and finding nooks and crannies. However, we would have preferred a library or quiet sitting area. The deck area outside Eden on 5 was a hidden gem. The walking track which extends over two floors was great as was the fitness center which had cold towels in the refrigerator. . I did not appreciate the attempts to upsell at the Canyon Ranch spa although the massage was good and very relaxing. We found the variety and quality of food on Celebrity especially at the Oceanview excellent. Passion Orange Guava juice was a favorite of mine and the fresh in house made bakery items are not to miss especially the croissants. Grilled meats and vegetables were a good choice. The homemade ice cream was very popular so be prepared for a long line. Tuscan was our assigned dining room but we also ate one night in Normandy. In the MDR, onion soup was the best and, of course, the lobster. The Masthead grill had a little shade and was a nice place for a quick lunch. The only specialty restaurant we ate at was lunch at Grand Bistro and it was well worth the money especially the crème broulet. The cruise director Damien was energetic and engaging. In our opinion, more meeting rooms are needed for gatherings like church and beyond the podium talks. There was enough variety of entertainment to suit everyone although not everyone would like all the entertainment choices in our opinion. We loved Silent Disco and the comedians. The Celebrity app is a work in progress and not always very easy to use but there were paper schedules and info on the tv as alternatives for the non-high-tech. We did not frequent the high end shops and missed browsing through more affordable opportunities to bring home mementos of the trip. Overall we found the Edge innovative, fun to explore, sophisticated with something for people of all ages. Read Less
Sail Date: April 2019
We have never been on a new ship and wanted the experience. We were not disappointed. You have a choice of 4 main restaurants each with its on ambience. The food was great and plentiful. There was no need to spend extra money on specialty ... Read More
We have never been on a new ship and wanted the experience. We were not disappointed. You have a choice of 4 main restaurants each with its on ambience. The food was great and plentiful. There was no need to spend extra money on specialty restaurants. The atmosphere was unbelievable and one could see that Celebrity spared no expense. There were so many different area on the ship where you can enjoy the scenery from Eden to the Roof Top Garden. The only disappointment were the shows and the reason for only 4 stars. They were more of a Cirque du Soleil but not your typical shows. While we enjoyed the dancing and acrobatics, we just could not follow the theme. They were very eye appealing, but that was it. All in all I had a very nice time. There were many venues where you could just relax. The spiral ramp way in Eden at the rear of the ship was such a place with a magnificent view of the plants or ocean from the floor to ceiling windows. I would certainly recommend taking a cruise on this ship, but at a minimum the “Infinite Veranda” should be the cabin selected. This cabin provides additional room space since it becomes part of your room with a window that you can raise or lower with your finger. Read Less
1 Helpful Vote
Sail Date: April 2019
First we did a back to back so we got to see all of the ship more than once . The ship itself is amazing in the lay out And the ease of getting around. We have been on 6 plus cruises with Celebrity. This is one of the best we both have ... Read More
First we did a back to back so we got to see all of the ship more than once . The ship itself is amazing in the lay out And the ease of getting around. We have been on 6 plus cruises with Celebrity. This is one of the best we both have enjoyed being on . Getting on for embarkation and off for disembarkation was very easy and smooth. We had a Concierge cabin 11177 with the Infinite Veranda we liked because it made the cabin feel bigger with more light . I like the extra room and we never opened the Window because I like it cold . Plenty of fresh air on upper decks . The room itself was very nice. Our bed was near the window so plenty of room to get dressed and easy to get in cloths closet and the safe. Shower was large and bathroom was great in size also. We had early dining in the Cosmopolitan Restaurant at 6 PM .We ate there every meal for dinner and breakfast and lunch on sea days . We did eat at the Mast Grill and also a few meals in the Cafe. Food was always outstanding . We also ate at steakhouse, Raw on 5 , Garden Grill on deck 15 and Le Grand Bistro for lunch and the Le Petit Chef in the Bistro again I would say all had great service and great food. Entertainment was good and looked liked they had some good Activities at night . We are 70 so after the show we head to room . We did gamble some my wife did a lot more than me . Again everyone that worked the ship were outstanding and always friendly and helpful. We always talk with the crew about their family and their kids . The Captain was always around and easy to talk with. Everyone we talked with and that was many couples and singles were enjoying the ship and the cruise. We have booked another cruise on the APEX for 2021 and 3 more already booked. We love to cruise with Celebrity but we do cruise with other Cruise lines . Read Less
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