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1 Helpful Vote
Sail Date: January 2018
This is our 7th cruise and 3rd with Celebrity. What a disappointment. The worst part of our cruise was the foul smelling odour of sewage in our cabin #3128. We could smell this near a bank of elevators midship from the beginning of the ... Read More
This is our 7th cruise and 3rd with Celebrity. What a disappointment. The worst part of our cruise was the foul smelling odour of sewage in our cabin #3128. We could smell this near a bank of elevators midship from the beginning of the cruise, but mid way through our week it was coming into our cabin. We reported this to Guest Services and they tried to blame our cabin steward for the smell. That was so ridiculous, our cabin steward was very good. The dining room hostesses didn't have a clue how to book tables. There were constant mix-ups of assigned tables, they wouldn't allow us to book the week of dining at the same time every day. The kitchen/wait staff was extremely slow and most didn't have much interest in taking our orders. This caused us to miss part of the theatre shows almost every night for the 7:00pm shows (dinner time 5:30pm). This is unacceptable for cruise ships and only serving the 2 of us with a set menu shouldn't be happening. Theatre shows were lack luster in quality. We've seen much better shows on the Carnival Cruise Line. We have another cruise booked with Celebrity cruise line for next year and will be cancelling it. We will look for another cruise line. When choosing a cruise vacation read the 1 & 2 star reviews. They are from hardworking people who have had no recourse for a bad situation. I filled out the survey the cruise line sent to my email and haven't heard back. This cruise line doesn't care. They have no accountability for their product. The excursions for beach days were not very good. The St. Lucia Trolley/Beach tour had a terrible beach with heavy surf, Barbados Beach Tour Harbour Lights Carlisle Bay was nice small surf and Grenada Beach & Capital tour was more strenuous walking and terrible beach with heavy surf and a lot of locals pushing their handmade crafts. We will not sail with this cruise line again. Very disappointed for the money and value. Cruise line budget cuts are very prevalent. Read Less
1 Helpful Vote
Sail Date: January 2018
My husband and I had done this similiar itinerary over 15 years ago and had fond memories. We throughouly enjoyed it again. This is our 8th cruise together. We have cruised with other brands, but really prefer Celebrity. The service is ... Read More
My husband and I had done this similiar itinerary over 15 years ago and had fond memories. We throughouly enjoyed it again. This is our 8th cruise together. We have cruised with other brands, but really prefer Celebrity. The service is outstanding, the shows are entertaining, and the food is better than most other cruiselines. The ship is definitely showing it's age, if you are used to a newer ships, this one will probably be disappointing. It had everything we needed and we were able to see beyond the age of the ship. The embarkation was fast and easy. We checked in around noon. The food options aren't that great when you check in early, but we enjoyed relaxing and people watching. The cabin had everything we needed. Yes, the shower had the old fashion curtain, but it seems to be roomier than the new fancy cubicles you find in the newer ships. We had the anytime dining. We were always seated promptly at our reserved time. The evening dinner service was fantastic. The menu always had a great selection to choose from. I really enjoyed the spa cafe for lunch. They had healthy alternatives for lunch, like salads, snacks, and great chicken salad. I do wish they had more selections to choose from. After dinner, we always went to the first evening show. Every night, was a different show, every night was great and entertaining. The weather was perfect. It was always mid-eighties. The islands were beautiful. We only did 2 excursions, Barbados and Grenada. I loved both excursions so much that I will review later. The final day, we also did the old San Juan city tour with airport transfers. That was a great and fast way to get off the boat and not worry about your luggage. This was an awesome trip. I can't wait to do this again! Read Less
Sail Date: January 2018
Our seven day Southern Caribbean cruise on Summit was really planned as a short mid-winter getaway which explains why we chose to sail out of San Juan rather than an easy to reach Florida port which can be chilly in January. We got the ... Read More
Our seven day Southern Caribbean cruise on Summit was really planned as a short mid-winter getaway which explains why we chose to sail out of San Juan rather than an easy to reach Florida port which can be chilly in January. We got the warm sunny weather we wanted. Celebrity Summit was picked because we had sailed on the identical ship Millennium out of San Juan a few years back and loved it and the cruise critic forums showed Summit to have a very loyal base of repeat passengers. We also try to pick a ship and date with no school children on holidays and no teens on college break. There were barely any children seen or heard on the Jan 13-20 itinerary. Out of 17 cruises we've taken, this was our seventh from San Juan where the passenger mix is quite different from the closer to home US ports. The Summit didn't have hallways jammed with mobility scooters. Thankfully no emotional support animals on board and perk seeking entitled elite status passengers from Suite Class and Aqua Class had their own specialty restaurants and didn't get in our way. I shouldn't make fun the of Aqua and Suite Class because when they overpay for staterooms our Category 11 is more affordable. Eight of us booked this trip before hurricane Maria ripped through the Eastern Caribbean in October. I know many people changed their plans in November and December, either cancelling or changing flights to arrive on the day of cruise. This was cause for some anxiety as we had booked non-refundable Spirit Air flights from Detroit to San Juan with hotel rooms both pre-cruise and post-cruise, but all went as planned. None of us bothered with beverage packages, spa services, specialty dining or even any ships excursions other than one wine package of five bottles. We chose the open seating any-time dining option and ended up going into the Cosmopolitan Restaurant on Deck 4 every evening around 6 pm. and were seated at table 166 near the back window well away from the high traffic area coming in from the doors and where the waiters carry up trays of food on the escalator system from the kitchen. Our cabins were in the lowest category on Deck 2 - which the comedian at one of the shows called "the bad neighbourhood" - Our cabin was quiet, in fact very quiet and very clean and most important had no funny odours in the hallway. The evening shows and various lounge entertainers were low key but well attended and typical of what you find on smaller ships. I'd say "cheesy" in the fun sense. The cruise-director Patrick was entertaining and informative - I really laughed at his introduction about being from Philly, the joke being he was from the Philippines. The spotlight was on the ship's Master - Captain Kate McCue who seems to have bit of a cult following among Celebrity loyalists. She's definitely very popular as the first cruise ship Captain without a beard or a parrot on her shoulder. The Oceanview Cafe up on Deck 10 was never crowded the way I've seen on some larger ships and I really appreciated that it was open late with cakes, cookies and fruits and a coffee, tea and lemonade station open all night. If, like me, you tend to be up at 4 am looking for a cup of tea you'll be happy on this ship although the all-night piped in music in the hallways and public areas is a little bit unnecessary. Something that I really like about the ship is it's gas turbine jet engines are quiet and don't vibrate the way ships with big reciprocating engines and shaft drives rattle and shake. Summit was built in 2001 and last refurbished in 2016 which makes her an old and dated ship, not unlike an ugly Greek RORO ferry with her angular lines and square stern. But for a southern Caribbean winter itinerary out of San Juan this ship gets my highest recommendation. Read Less
Sail Date: January 2018
We chose this cruise to get out of the cold winter weather for 2 weeks. The crew was very friendly. We liked the Qusine specialty restaurant. The select dining worked out good. Food was good. Music around the ship was good. We ... Read More
We chose this cruise to get out of the cold winter weather for 2 weeks. The crew was very friendly. We liked the Qusine specialty restaurant. The select dining worked out good. Food was good. Music around the ship was good. We liked the Lucky band. The theater celebrity shows were ok. We enjoyed the amazing aireolists. The Hard Days Night ( Beatles)were entertaining. Great for the age of the passengers. The pianist was great. The Tenors of Rock were a disappointment. They were way too loud and not a group geared to this age group. That is the first program that we ever walked out of. The Celebrity Cruise Line handled the hurricane changes well but we visited 3 islands twice on our back to back cruise which was unfortunate. It was ok. Captains Club activites and get togethers were good. Well worth aattending and connecting with other passengers. Service was excellent. The weather was sunny and warm in the 80's the whole 2 weeks. The air conditioned areas of the ship were cold. Read Less
Sail Date: January 2018
Friends of ours were booked on this trip, so we tagged along. This was our first Celebrity cruise and won't be our last. The perks really do it for this one. Loved Captain Kate! Great Humor and seems easy going. The room was a ... Read More
Friends of ours were booked on this trip, so we tagged along. This was our first Celebrity cruise and won't be our last. The perks really do it for this one. Loved Captain Kate! Great Humor and seems easy going. The room was a tad small, luckily our original plan for a 3rd in the room changed. That would have been way too tight! We had the drink package (for the first time), and I noticed that the best way to get served was to go to the bar. There didn't seem to be as many servers out and about as on other cruises I've been on. Favorite Hang-out: Martini Bar :) Chris Hawks was one of the Entertainers in the venues, and we ended up following him around. He was the most fun to listen to. Always smiling and eager to please his audience. The ship itself seemed to be under constant "upgrading", every day we saw guys painting here or there, even inside our stateroom one day to repair rust damage. We like to call it: "putting lipstick on a pig" :) i.e. hiding the imperfections....but it does make the ship look nicer and cleaner. Overall: a great cruise! Read Less
Sail Date: January 2018
Departing from San Juan was fine, but not sure i would choose this departure point again. Over 70 people missed departure because of weather and limited connections. At least in Florida you have a number of airports to choose from if ... Read More
Departing from San Juan was fine, but not sure i would choose this departure point again. Over 70 people missed departure because of weather and limited connections. At least in Florida you have a number of airports to choose from if required. however, the embarkation and debarkation were handled smoothly and efficiently and I really dont see how it could have been improved. Celebrity Summit is a nice ship, and while there were a few areas where it was looking a little tired (primarily furnishings in the bars) it didn't take away from the overall experience. Cabins were a touch on the small side but perfectly adequate and the stateroom attendant we had was first rate. very attentive and efficient. Beds were comfortable even if they were on the small side (ours were separated). The dining experience was fantastic. The Cosmopolitan Dining Room was lovely and they were very accomodating for our group of 12. Menu items were explained, recommendations given. Service was quick and efficient. We did speciality dining one night in the Tuscan Grill and really enjoyed it. This was the only night that I really did overdo it food wise and felt uncomfortable when i finally rolled into bed! That evening was a 70th birthday party and they even supplied a cake for us. Very impressed overall with all the dining rooms. The only complaint I would have was using the Oceanview Grill, sometimes the food could be hotter. The second half of the week, we started using the dining room for breakfast to overcome that issue. We took one shore excursion in Barbados (to the Mount Gay Rum Distillery). The distillery presentation and tasting was amazing. However, i would have liked a tour of the distillery itself. It was touted as a tour, but actually wasn't. It consisted of a verbal presentation, short film and tasting. Good trip though, and yes it was a little expensive, but aren't all ship excursions? Entertainment was good, only went to a couple of the shows, but they were really entertaining and professional. I have already mentioned service, and to be honest, this is what really made this trip outstanding. We had great service at all bars, restaurants and around the pool. Could not fault it. This is a really great itinerary. Probably the most annoying issue at each port was the relentless approaches by taxi drivers trying to vie for your business. Which is fine if you want to take a taxi, but if all you want to do is walk and explore the local town, it made it a bit trying. However, all locals were friendly and approachable. I would definitely do this itinerary again. And if you like a drink, i can recommend the premium drinks package, it offers all top shelf as well as specialty coffees etc. Good value for money. Shops were okay, but would like to see a convenience store. Just for basic needs and snacks. Sometimes, you just fancy a bag of Lays...:-) All in all a fantastic week which I would love to do again. Read Less
Sail Date: January 2018
Celebrated my ‘big’ Birthday with relatives and friends on board this cruise liner. The experience was memorable - the tour excursions to the different islands were brilliant with lots to see. The onboard entertainment was ... Read More
Celebrated my ‘big’ Birthday with relatives and friends on board this cruise liner. The experience was memorable - the tour excursions to the different islands were brilliant with lots to see. The onboard entertainment was very good. There was lots of food - variety of dishes. The formal dinner in the dining room was also good. The staff were very friendly and helpful. I was looked after well. Did not stop - there was always something to do. On my Birthday everyone including staff made me feel special. The staterooms and surroundings were cleaned twice a day. I thought the cost of wi-fi on board was a bit pricey - felt the ship could have given about 15/30 ministers complimentary. Embarkation was easy - we arrived early and went in easily and welcomed with a glass of champagne. Although the cabins were not ready when we got in - we were kept informed and it gave us time to find our way around. I would definitely like to go on another cruise. Read Less
Sail Date: January 2018
We selected this cruise because the itinerary was ideal. We had a friend whom had never been to the islands and this cruise had everything that we wanted. We arrived in San Juan a couple of days before the cruise and stayed close by ... Read More
We selected this cruise because the itinerary was ideal. We had a friend whom had never been to the islands and this cruise had everything that we wanted. We arrived in San Juan a couple of days before the cruise and stayed close by the cruise port and Old San Juan. It turned out to be ideal. In hindsight I’m glad that we had left early seeing more than 70 persons missed the departure and many ended up meeting the ship at our first stop in Barbados. Embarkation went very smoothly and the lines were very short and moved quickly. In all we were onboard in less than 45 minutes and shortly thereafter our bag arrived at our balcony cabin. Our room was well appointed and very similar in size to others we had experienced with both Holland America and Princess. The balcony itself was small but definitely adequate for two persons. Our cabin steward was quiet and efficient and got to know our routine. The result being we actually seldom saw him but our room was always neatly attended to, as one would expect. One small but a good idea that we noticed was the night light that was located in the bathroom. Seating in the dining area was never crowded and we noted that finding a table in the Oceanview Café was never a problem. We were on the Select dining in the Cosmopolitan Dining Room and getting a table was rarely a problem. Only once did we have to wait for approximately ½ hour in the whole week. Food quality at both restaurants was very good and the food was prepared to our liking. As a bonus we were placed in the same area in the dining room each and every night meaning we had the same attendants serving us. They quickly knew our likes and were helpful in making dinner selections from the menu. We were always able to find a lounge chair by the pool and indeed in all the public areas. We only attended three shows and all were professionally performed and entertaining to see. The audience particularly enjoyed the Hard Days Night showing. And I would be remiss if I didn’t mention Alejandro, the Cruise Director … Great Guy! I’m sure that he does standup comedy back in Argentina. The only area that seemed to be continually busy was the Martini Bar … as a result we unfortunately didn’t spend much time there although the crowd that was there was indeed having a good time. Like I mentioned we chose this cruise for the itinerary … and we thoroughly enjoyed the islands we visited. We toured each and every one. Some we selected through the ship and others we selected on our own. The crew was accommodating and we found them helpful. And I’ll let you in on a secret … the Captain is a girl … and she drives really well! Read Less
Sail Date: January 2018
The cruise itself was excellent. We were traveling with some friends that we’d met several years earlier while cruising. The only major issues were not with the cruise itself but with the transport from the hotel to the ship. ... Read More
The cruise itself was excellent. We were traveling with some friends that we’d met several years earlier while cruising. The only major issues were not with the cruise itself but with the transport from the hotel to the ship. Celebrity was to have left a welcome letter for us but did not do so,nor did they inform the hotel what time pick up would occur. It took several phone calls to Celebrity before we were informed of a time. Our cabin steward was great and our waiter at dinner excellent. The shows by the singers and dancers were fabulous and the guest entertainers with the exception of a dated impressionist by the name of Jason were outstanding. The captain was extremely personable and made everyone feel welcomed. We planned all but one of our excursions on our own and each group we used provided us with good service. We hiked,snorkeled and spent time at several beaches. I would be more than willing to cruise again on the Celebrity Summit. Read Less
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