Choose this cruise based on previous experiences with Celebrity plus ports. It was a mistake, This was he most disorganized, poorly managed ship I have sailed on. My mistake, don't cruise this far north this early in the year. It was freezing! Also don't cruise out of San Diego, their port facilities are completely inadequate. We wound up eating in the buffet most meals, due to the low quality of the food in the restaurant.In the be buffet: We wound up eating in the buffet most meals, due to the low quality of the food in the restaurant.In the be buffet: The quality of the food was the poorest on any Celebrity ship I have sailed on. Most of my cruises are on Princess, I used to tell people that one of the main advantages of Celebrity was the quality of the food. I no longer will say that. See the pictures for an example of the poor cuisine available in the buffet. If you are glucose intolerant,. there is a specially marked section for you. If you want no sugar, there may be one or two items, IF YOU ASK, that are NSA. After several complaints, they started labeling the NSA items. Change from breakfast to lunch should be Done an island at a time, not in mass! Use real eggs for omelettes not that stupid liquid. Consistency is awful. Hamburger has too much filler and not enough meat The most appetizing item in the buffet was usually the fresh apples, sad! The management of the ship seemed to go out of their way to ignore the needs of the passengers. As an example, the doors to the Captains Party opened 10 minutes before the schedules time - despite the long line of guests!. Also they go out of their way to get your money. We had one credit card for the cabin, however, the charges were kept track of on a person bases. Therefore, since all the charges were made on my cruise card, I ended up owing money, whereas my wife should a large (non-refundable) credit! They had "Coffee" cards, where for a discount, you could get 10 deluxe coffees. However, they refused to sell or even acknowledge that they existed,until the second day of the cruise. No Luggage concierge service in Vancouver. Read Less

We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 on deck 12. We picked these so that we could have a combined balcony which worked great the first day. Until the trouble started with the excessive noise above us from the oceanview café - intolerable. Requested a move for both cabins. We are elite members (celebrity), diamond (RCCL). We were moved to a down graded cabin, we should have been upgraded. Moved to a far forward lower cabin away from our family & we had to ask for everything promised to concierge class. Concierge totally dropped the ball & when we complained to him personally, he was very defensive. Finally offered us $200 toward future cruise - big deal - not. Concierge class is a joke, a few amenities thrown on a standard balcony cabin, not worth the money. Canopes every day were no better than seagull food, which we did throw to them. We were embarrassed because we convinced our family to try celebrity for the first time. They usually sail Princess. Food is very average. Again these cruise lines are pushing you to use specialty dining. Big mistake. The shows were very boring and disappointing. Cruise director Alexandro was the only highlight. The ship is beautiful, the crew very pleasant, the captain very accessible. The embarkation process in San Diego was very disorganized. Shore excursion staff very good. The eclipse was the most rocky ship that we had every been on (12 cruises on other ships). The pacific was very rough so that could account for it, or maybe an unstable ship, not sure which or both. Celebrity makes big distinction in price & amenities for suites vs. all others. We did book a future cruise to take advantage of the offers but may cancel it. Biggest highlight - beautiful ship. Biggest disappointments - Cabin 2138 & 2140. C2 Concierge. Lack of respect for Elite class member & moved us to a down graded cabin. Read Less

Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. We chose this cruise because we had sailed on the Eclipse 3 time previously and liked the itinerary. On embarking the ship we were greeted with the customary glass of champagne (make the most of it as it’s the last freebie you will get). The first thing I would say is that the Eclipse is not the ship it once was. The ship is looking a bit tired and does not seem to be as well maintained as it once was. Previously every time the ship was in port it was being painted, not so anymore! The soft furnishings have scuffs, rips and tears. That said, our cabin steward Salvadore was exceptional and kept our cabin tip-top. Be aware that every drink you order, be it tea, coffee or alcohol will be subject to the addition of a 20% Service Charge which is added automatically so the staff have no incentive to offer a good service. You have to wonder how much of this 20% is passed on to the staff! Maybe the American market is different to the European market and is geared around giving a low entry price and then charge for everything you can as an “extra”. The onboard shopping experience is poor with most shops selling over-priced tat. The Qsine restaurant concept has been changed, and whilst it is different, the menu is very limited, the old concept was much better and offered more choice. Murano continues to be the jewel in the crown when it comes to the speciality restaurants. The food and service here is exceptional. Tuscan grill is a good second choice. The Oceanview buffet restaurant offers a good choice but the food is only ever luke warm at best. Moonlight Sonata, the main dining room is OK but the quality and choice of food has declined. The staff here aren’t particularly attentive and seem to be lacking experience, there seemed to be a changeover of staff occurring during our trip. The entertainment is more East End than West End, maybe the Americans are easily pleased. We missed our stop at Monterey due to bad weather. Astoria has nothing of interest to offer and seems to be a stop for the sake of a stop. San Francisco was well worth it and the additional overnight in port due to us not stopping at Monterey was a welcome surprise. Victoria and Vancouver were both nice places to visit. Having travelled on Eclipse three times previously it was my favourite ship and I would have recommended it without reservation, unfortunately I can’t do this anymore. The Staff only seem interested in up-selling everything they can at every opportunity, even the bottled water in your Stateroom is now charged for. Eclipse is no longer a 5* experience it’s now 4* and declining experience. Hopefully the re-fit next year will restore Eclipses former glory. Read Less

We liked the itinerary and had not visited the West Coast since the 80`s.We got to San Diego a day early and enjoyed the city.Didn`t stop in Monterrey due to the heavy seas and the water was rough up to Seattle.Got two and half days in San Francisco and had a good time.The stop in Astoria Oregon should be eliminated and the extra time spent in Seattle a beautiful city.Victoria was great too.We ended in Vancouver and flew home but should have spent an extra day here. The cabin was great [a little dated] but kept spotless by a very good steward. The food was a letdown in both the Dining Room and the Oceanview cafe but the the service was excellent.I think the Celebrity is trying to force people to the Specialty restaurants or the top of the line cabins with their own restaurants. The captain was very visible and the Cruise Director was also very good. The shows were good. Embarkation was so-so. [we had to walk up a very steep plank] I will cruise Celebrity again for the combination of a good deal and interesting itinerary but being aware that the quality and variety of food has gone down. Read Less

This was our first time on Celebrity. We choose this cruise because of the itinerary, repositioning cruise up the West Coast. We flew into San Diego and spent a few days there, and then a few days in Vancouver at the end of the cruise. Embarkation and disembarkation were fine/typical. The ship is beautiful, the clientele a little older. We were among the youngest at 54. We loved the suspended tree, library, Team Earth space. I have to mention (as if Celebrity will see this review), for the muster, people are not interested in watching a cheesy video on how to put on a life vest. What should've taken 5 minutes took more like 20 because of the video, which we didn't even watch (we listened, tho) because the video screen for our section was broken. Skip the gimmicks and let us get back to our cruise! The Cruise Director Alejandro and "Super Captain" Leo were outstanding. When we couldn't drop the tenders for transport into Monterey, "Super Captain" Leo got us a spot in San Francisco, so we could spend two nights in San Fran instead of another sea day. We take the stairs a lot and I found the railings were always gummy/sticky, even though I frequently saw someone cleaning them. I tried not to touch them because I knew I'd find a gummy/sticky spot and it grossed me out. We spent the sea days in the Solarium, which we loved, but I never saw a waiter asking us if we wanted a drink or anything. The Sky Lounge on 14 is a beautiful space but we were kicked out one evening because we weren't in the Captain's Club. It's a huge space and hardly anyone was in there, but out we went. The evening entertainment was good except for one night - I can't remember what the show was called but it was supposed to be a Mozart fusion kind of show. We mostly just looked at each other like "What is going on?" Should've been so much better. But for the most part the entertainment was very entertaining. The show on the last night, Elyria, was absolutely beautiful and mesmerizing. The food was good, but there didn't seem to be much variety and I've seen much better presentation on other cruise lines. Note to Celebrity - scrambled eggs aren't supposed to be soupy... Overall we did have a nice cruise but we'll probably go back to another cruise line instead of Celebrity. Read Less

We typically cruise for destinations and tours, but we live in Southern California, and picked this trip just to relax. We have been to all of the cities, some of them numerous times, so we did not book any shore excursions. We did get off the ship in every port, but toured about on our own in each location. Embarkation: We did receive an email advise us the there could be delays in boarding, as the ship was expecting an inspection, as it was returning to the US. We stayed across from the cruise port, so it was an easy walk to the port. They had plenty of porters, so dropping the bags was a breeze, and so was checking in. We were given a number, and then had to sit for 45-60 minutes waiting for our number to be called. This was the longest delay we have had boarding a ship, but never boarded on a repositioning cruise, so it might be normal. They were using the lower decks to load luggage and supplies, so the passengers were required to board climbing up 2-3 flights of stairs, or using long ramps to get to the ship. The last ramp was particularly steep, and you had people trying to climb up the ramp carrying, dragging or pushing their suitcases. Everyone had a backpack or small carry on, but there were people that didn't want to use the porter, and it made the boarding a bit scary, as they were nearly rolling back down on guests boarding behind them. Dining: We dined in Blu most evenings, and several times for breakfast. We have certain items that we enjoy from the menus, and found all of our meals to be very good, and consistent with prior cruises. The service was excellent, and we noticed that the waiters and assistant waiters learned our names and preferences, offering the items they knew we had asked for on a prior visit. The hummus spreads were changed to a rotation of veggie spreads, which I thought was a nice change. There were a few misses with having menu items, like berries or asparagus. We dined in Murano one evening, trying the Chateaubriand, which was excellent, and done to perfection. We haven't had good service or meals in Tuscan Grille on the first 2 cruises, but decided to give them a try. The waiter was efficient and very pleasant, and we thought both of our meals were excellent. Entertainment: We enjoyed the lounge and lobby bands in the evening. We did not go to any of the shows. Ship: The Eclipse is in fine shape. The cabins, and public rooms were kept clean. I was impressed to see staff cleaning and wiping the hand rails, and there was always attendants in the washrooms in the evenings. The furniture was in good shape, but the style is starting to looked dated, as newer ships and hotels are changing up furniture. Bars: The seas were rough on this cruise, so the bars were not all open during the day. At times the bars that were open didn't have all of the supplies they normally carry. Limes one day, bloody mary mix the next. We had to go to 3 bars to get a Coke Zero on one day, but other days they had them. I typically enjoy having a glass of good wine before dinner in the Cellar Masters, but stopped in 2 different nights, and no one was working. The last night, we stopped in World Bar, and asked for one of their drinks, and they didn't have the ingredients to make the drink. They have a pretty small menu of offerings, so we found it odd, that they were out of one of the drinks. Overall we enjoyed the trip. The weather prevented us from tendering in Monterey, but the captain was able to secure a slip in San Francisco, allowing us 2 nights in a fantastic city. We will enjoy the Aqua Class product, and will sail Celebrity again. This trip did have a few times that the restaurants and bars were out of common items. Read Less

Embarkation: Celebrity has now assigned times for check-in based on cabin location. As a result, embarkation was extremely easy. The entire process took less than thirty minutes from the time we arrived at the pier until we were in our cabin. Ships Condition: The Infinity is an old vessel. The exterior is so deteriorated that Royal Caribbean should be ashamed to continue marketing the ship. There is evidence of rust and paint over rust on the exterior decks and balconies. The wooden hand rails in some areas have rotted and have been hastily patched. I am concerned about the workings of life boat davits, anchor windless, and other machinery. Having said this, the interior of the ship has been well maintained. Bright work is polished; carpeting is clean, and most public areas are in good shape. The Infinity is scheduled for a major overhaul in 2020. It can’t come soon enough! Cabin: We were in a balcony cabin on the 7th deck. Although smaller than we have had on other cruise ships, there was adequate space for storage. The room was convenient to both the aft and midship elevators. There was no appreciable noise and the cabin was well maintained. The bathroom was larger than most cruise ships, especially there shower. Our stateroom attendant, Anthony, was excellent and kept our room neat and tidy. Well done! Entertainment: The ship’s entertainment steadily improved during the cruise. Both the production shows and the guest entertainers toward the second half of the cruise were very enjoyable. We were always able to find seats in the theater. The sight lines were excellent in the venue. Internet: The shipboard Internet was painfully slow. When one is buying minutes instead of days, the frustration level increases exponentially. Discussed this with the Internet Officer. He offered no explanation. I heard many complaints from other guests as well. It might be better to offer internet packages by day rather than by minutes similar to Royal Caribbean ships. With slow internet a guest can burn minutes waiting for slow downloads. Tendering: In Cabo San Lucas we were required to tender to the port. What began as an orderly process, became an unmitigated disaster. Guests with excursions were to be the first in the boats. Elite and Elite Plus guests were supposed to have a dedicated boat. As we arrived at the departure point on the 1st deck, there was nothing but mass confusion. All guests we’re herded together without rhyme or reason. The last tender was supposed to leave the port at 3:30 PM. By 4 o’clock there were still four tender boats lined up to off-load passengers. Celebrity has to managed their tender operation more efficient. Fitness Center: The fitness center has adequate cardiovascular equipment as well as a number of weight machines. Since I go early in the day, there has never been a time where all machines are being used. There is a time limit of 20 minutes on the machines when guests are waiting. No one enforces the time limits however. Dress Code: The ship has a dress code (no shorts in the dining room for evening meals, no bathrobes in the buffet, no shorts in certain cocktail lounges in the evening, etc). However, the code in not consistently enforced. I saw a man turned away for wearing a robe in the buffet while another was allowed to eat in a robe on a different day. In the main dining room a woman wearing short shorts was permitted to eat during the evening hours. Rules are no issue as long as they are consistently enforced . Food: I have eaten in the Oceanside Cafe, the main dining room, and the Tuscan Grill. The food in all three restaurants has been wonderful; well above typical cruise ship fare. My only suggestion is a menu expansion in the main dining room as there are too few choices. The hamburger grill near the pool is very good as well. The pizza is tasty with a thin crust that also exceeds the norm. Service: Our cabin steward, Anthony, was the best we have ever had on a cruise ship. Our cabin was tidied up twice a day with fresh towels, soaps, etc. A wonderful unassuming man who was a pleasure to be around. While service in the Oceanside Cafe has been reduced, guests do not seem too bothered by it. Service in the main dining room was very good during all the meals we had there. Our primary waiter, Benjamin, was very efficient and attentive. Enrichment: Were it not for Bill Fall, the Celebrity enrichment program was pathetic. Mr. Fall salved the day with several excellent presentations on the Panama Canal as well as some of the ports we were scheduled to visit. His commentary during the Panama Canal transit was informative and well documented. He is one of the best I have ever heard. Cruise Director: The cruise director, Luigi, was substandard in my opinion. His presentations were annoying at times. His “I can’t hear you” every night after the entertainment was sophomoric at best. I have cruised for years and Luigi was one of the worst. Again, just a personal opinion, but I have over 30 cruise directors to compare. Debarkation: We experienced a very efficient debarkation in Fort Lauderdale. We carried our luggage off the ship. From the time we left the ship until we reached the taxi stains took around 15 minutes. Cab to the airport was quick and cost $20. Read Less

This was a cruise of “firsts” for us: First time cruising the Panama Canal, first time booking a stateroom guarantee, the first time flying in on embarkation day, and first time doing Silent Disco. It was a very good cruise but the Infinity is showing her age and so are the majority of passengers on this cruise (which we expected since not many working people can take 15 days vacation at one time). I estimate the average age at 75. There was a total of 3 children onboard. My wife and I regularly sail Celebrity and booked this cruise 6 weeks in advance since they had a great veranda guarantee rate. We were hesitant to book a guarantee and had never done so before because stateroom location is important to us. After reading about others having positive experiences booking guarantee we decided to give it a try. Within a week after booking we were assigned stateroom 7122, a mid-ship class 2A veranda, which is what we normally try to book. The Ship: The Infinity is an upscale ship but she is getting old with her décor becoming somewhat outdated. All public areas are well maintained. There was a funny, sewage-like, smell in a few areas of the ship. The most noticeable was in the photo gallery. The Martini bar’s ice top isn’t working properly and there are many bare, wet areas on the bar top. The public restrooms do not have automatic openers like the Solstice class ships and they are small. Celebrity no longer has attendants in restrooms at all times during the busy evening hours. The loungers around the pool seem new but they do not have pads and there is a crossbar just below your rear-end when sitting and is uncomfortable. The Sunset bar is very nice but the bar stools are worn and most no longer rotate making it uncomfortable if you want to turn and watch the latest port fade into the distance. Crew: Were very good. Stateroom attendant was efficient and friendly as were the wait staff in the MDR. For the most part, bartenders and lounge service was very good. Embarkation: We flew into San Diego the morning of embarkation. Thankfully, our flight was on time. We took an Uber to the pier, which only takes about 6-8 minutes, and arrived at about 11:00 AM. There were plenty of porters to help with luggage. The lines to check in were short so we were checked in and ready to board by 11:15 AM. This was the first time we didn’t need to fill out a health questionnaire before boarding (they probably should have since there was a lot of illness on this cruise but more on that later). The ship wasn’t ready for new passengers so we were given a group number and had to wait about 20 minutes before we could board. That gave us time to start making new friends. The stateroom: Is a standard veranda and has easy access to mid-ship stairs and elevators. It was clean, the bed was comfortable and overall in good shape but looking outdated. There is plenty of storage in the closets, in the night stands (which have 2 drawers each and much better than Solstice class night stands) and under the bed. There is a small loveseat and table but in order to more easily move around we push the table against the loveseat making it unusable most of the time. There is a small desk that doubles as a dressing table which has two small storage areas. The standard pillows are foam so we asked the stateroom attendant for feather pillows and he quickly obtained them for us. Carpet was in good shape and there is a wall of mirrors across from the bed. The TV is small and – to our dismay they do not offer a variety of music choices through the TV entertainment system. We enjoy playing music while we get ready for the evening. If you do too then I recommend bringing a small Bluetooth speaker and listen to the music from your smartphone. The drape covering the veranda door is NOT blackout. The room will get light as soon as the sun comes up, which was 5:45 AM on some of our days. The air conditioning worked OK but we could not get the room cold enough for us to sleep comfortably. It would go down to about 70 F but on other ships it will regularly go down to 66-68 F at night. There were some guests down the hall from us that slept with their veranda door open (evidenced by the hot, humid air blowing out from under their doors) which may have contributed to the A/C issue. CAUTION there is a crew door across the hall from #7122 and it makes a loud noise when it shuts, if the crew doesn’t ease it closed. We were awakened before 7 by this slamming door on a few mornings. The bathroom: Is standard size for Celebrity. It has two corner storage shelves above the counter and storage under the sink. The sink is relatively large and deep compared to the vessel sinks on Solstice class ships. The shower runs the width of the bathroom rather than be in the corner like on Solstice class. It has a curtain rather than shower door. I prefer the shower setup on Solstice class ships. Unfortunately, the bathroom had seen better days. The tile on the floor is discolored and some tiles were loose. There is a lot of bad caulking in the shower with black mold growth. The toilet has a permanent black ring. Also, there isn’t an outlet for electric shavers. The veranda: Is small but adequate for 2 people. It has two chairs (which do not recline) and a short table. Deck 8 above extends further out so you are well protected from rain if it isn’t too windy. Illness: It seemed like most people on board were coughing and sneezing. Unfortunately, most were doing so into their hands rather than into their elbow or shoulder. Even though Celebrity actively promotes washing of hands and using hand sanitizer I witnessed many men not washing after using the restroom and others not using the hand sanitizer offered by staff. We always bring hand sanitizer with and use it after touching anything in the restaurants, handrails, etc. Halfway through the cruise an announcement was made that they were stepping up sanitizing precautions. Crew began serving at most stations in Oceanview and there was a noticeable increase in crew wiping down railings, table, door knobs, etc. SURPRISE! I came down with a cold the day I arrived home. Coincidence? Entertainment: The production shows were entertaining. Even though we sail with Celebrity often there was only one show we had seen before. Live music was hit and miss. There was a string duo, a solo guitarist/singer and a duo guitarist and singer that were very good. There was a pianist/singer that played beautiful but he is not a good singer. The house band was pretty good as well as a dance band that played in Rendez-Vous lounge. It was disappointing that there wasn’t any live music from 6-6:30. If you dine late, like to go to the 7 PM show and want a cocktail at 6 then you will have to enjoy it in silence or with canned background music. The guest entertainers were a mixed bag. Comedian, Al Duchame, and impressionist/singer, Sean O’Shea, were excellent. Some of the entertainers spend too much time talking between numbers and should just keep on singing or playing. DJ Miguel did a great job and is very friendly. We participated in Silent Disco twice in Constellation lounge. We never did it before because when you only watch it seems weird. Well, if you haven’t tried it you should. It was a lot of fun choosing between three different types of music on the headphones and dancing with my wife and others we met on the dance floor. The Wedding game, Risky Feud, Liars Club, Gender battle were hit or miss depending on the people selected to participate. They also did an Abba show with the production cast which was fun but very crowded. The Cruise Director was Luigi, Activities Manager was Bethany and Activity staff Gina and Chiko – all did a great job. Food and Restaurants: Overall, food was very good. Oceanview: Quality is hit-or-miss. The layout is “racetrack” style vs the open style of Solstice ships. This was better for traffic flow. Tip. Most people stop at the first food stations when they enter. There are more stations toward the back so head there first or enter from the rear staircase and you may be away from the crowds. Seating can be difficult during peak times. MDR: Was very good for breakfast, lunch and dinner. They severed Mahi-Mahi at lunch one day and it was THE BEST meal my wife and I have ever had on a cruise. This was a surprise since often fish is overdone on cruises. We did have some problems at breakfast with getting my omelet order correct. Prime rib was served twice and was delicious. Most salads were also very good. Desserts are just OK. There are a good variety of choices on the menu. Tuscan: When we dined there were only 6 other tables with diners. We were able to have a leisurely 3.5-hour dinner. The filet mignon was excellent. The goat cheese arugula salad and charcuterie plan were very good too. Celebrity often will give discounts to try to fill the specialty restaurants. Don’t pre-book but look for restaurant staff trolling Martini bar and outside Oceanview offering discounts. We got 50% off. Café al Bacio: Coffee always good and usually efficient service. The layout doesn’t lend to natural formation of a queue so you need to watch out for people walking up ahead of those already waiting. Pastries in the morning and desserts during the day are pretty good. Gelato is across the way and is very good. The Panama Canal: During the cruise a guest speaker, Bill Fall, provided multiple presentations on the history and building of the canal. He is excellent. If you are interested in history and the mechanics of ships traversing the locks then you will really enjoy the canal. If you don’t then it may be a boring day. We traveled north from the Pacific to the Atlantic. Celebrity had the helipad open all day and many people go there or to deck 11/12 at the bow. If you are traveling as a couple or with friends then I suggest one person stay up front and another go to aft to deck 10 or 12. The views back toward the Pacific as you go under bridges and through the locks are less industrial and very few fellow passengers go aft. Once in the locks go to deck 4 outside on the side toward the middle wall between the 2 locks. This gives a great view of the activity on the locks and has a great perspective of the ship being raised and lowered. If you have family back at home they can watch the ship transit the locks on pancanal.com. Click the “multimedia” tab at the top and select the webcam to view. Ports: Cabo San Lucas: This is a tender and the tender process took a long time. We tried to get off before our Celebrity excursion but because of the delay we stayed on board until meeting for the excursion. The city area by the pier is clean and no aggressive souvenir sellers. We did a boat trip to Lands’ End and scenic stop tour (CS01). The tour group was relatively large but so was the boat so it did not feel crowded. Watch for seals begging for bait from the fishing boats going into the harbor. There is a 15-minute bus ride to the lookout. The lookout is at a hotel and gives a nice view of the ocean and looking back to Cabo. They serve a beer or soft drink that is included in the price. Puerto Vallarta: Nice city. We felt safe in all the areas we visited. We took an Uber from port to the Malecon area. Cost is $3 total each way vs the $2-4 per person taxi charges. We did a bike ride excursion around the Malecon area with Xiulta Riders that was arranged by another couple. It was a lot of fun but some of their bikes are older and only single speed. JC was our guide and is a friendly young man that speaks English well. Puerto Quetzal: We hiked the Pacaya volcano on an excursion through Celebrity (GQ61). This is an active volcano and the highlight was seeing lava flowing from the summit. There were breathtaking views of the Guatemala countryside. Bus ride from port was about 1.5 hours. There isn’t much to do in port and it is a long drive to get to other cities that have shopping or activities. Puntarenas: We arranged the 10-in-1 tour with ThumbsUp Tours. They do a very good job. Highlights included seeing crocs, toucans, monkeys, leaf-cutter ants and beautiful views. We felt safe in port and there weren’t any aggressive souvenir sellers. Colon: We joined a tour of Fort San Lorenzo and the Agua Clara locks of the Panama Canal. Roberto was our tour guide. The fort is interesting but a long drive from Colon and no restrooms on site. We saw howler monkeys as we were leaving which was very interesting. The locks are interesting but after having traveled the locks the previous day most of what we saw was repetitive. While the port area is safe the city of Colon itself is not. It is very run down and crowded. Cartagena: This is a beautiful city. The port area is safe and has a small bird exhibit. We arranged a city tour with Dora. Highlights were the monastery at La Popa, which has a spectacular lookout over the city, and a walking tour of Old Town. The colonial architecture is wonderful. There are many souvenir sellers everywhere and some are fairly aggressive. It is VERY humid here so take it slow and have plenty of water if you aren’t used to it. Overall, the cruise was very good. Celebrity does a nice job and the itinerary is great. Read Less

Main reason for picking this cruise was firstly, travelling through the Panama Canal and secondly as this trip was offered by Celebrity Cruises, whom we have traveled with before. Our journey started in San Diego, which is an amazing city and well worth travelling to in advance - we spent a day visiting the Midway and the gas-lamp area. Boarding the ship was different to what I have experienced before, we were advised that we had priority boarding, but whilst we were in a separate queue, we waited our turn as the same check in clerks were also checking in guests from other cabin types, we were then given a ticket and waited again for that number to be called before we could board - it was not until that evening we were made aware that we should have been invited to a special lunch - these are just little things to bear in mind in upgrading to Concierge Class. Our cabin was clean, had plenty of storage space and a comfortable bed and the room attendant visible if required. The Concierge was also useful and left messages each evening with general information about what to expect the next day. Poolside cocktails flowed and food was of a high standard and plenty of choice. Trips included Viva Tequila - Puerto Vallarta(Great trip - some sightseeing, tequila testing, folklore show and lunch by the beach, with entertainment) Auto Safari - Guatemala: This is a must trip for anyone wishing to see African and South American animals up close.Our trip started with a safari, we saw Zebra's, Hippos, Giraffes and Lions. You then leave the coach and wander through the Zoo, where we saw Toucans, Jaguars, Puma's and other exotic animals and the way back you could test the local beer and chocolate - Great day out. Gatan Lake (Panama) - Trip on a boat around the lake to search for Monkeys, birds and Sloths - great way to beat the humidity. Cartagena Sightseeing (Colombia) - Coach journey stopping at the fort for photos, stop for shopping and a visit to the naval museum with a local dancing, great way to see the city with minimal walking involved. The port shopping area is well worth a visit - outside there are flamingos, peacocks and a black swan and the other side of the shop there was an aviary. The ports of Puntarenas (Costa Rica) and Colon(Panama) were a bit run down. Whilst we did wander the market stalls in Costa Rica where the locals were friendly, we did not wander around the port at Colon. The trip through the Panama Canal took around 8 hours and we went through 3 lock systems, we watched the first locking system from our balcony, whilst having breakfast. The second from the front of the ship and the Gatan Lock via deck 4. The engineering of the locks systems is impressive and the trains which helped the ship travel through the lock going up and down steep hills were a joy to watch. We were also treated to on board commentary throughout this transit and picked up lots of useful information. The staff on board the Infinity were friendly, mostly helpful and seemed to work tirelessly. Would recommend this trip for anyone wishing to travel the full length of the Panama Canal. Read Less

This was our first Celebrity cruise, chosen for the itinerary more than for the ship itself, although it was relevant to us that Infinity was small enough to fit in the 'old' locks which we wanted to travel through rather than the new ones. The embarkation process was relatively quick and painless. We found the staff onshore and onboard to be generally friendly. The ship isn't big by today's standards, so the pools and general facilities were limited accordingly, but we didn't feel we'd missed out. The cabin review is covered separately below. The entertainment was generally very good around the ship in the evenings, with live music in various venues, and especially in the theatre where each night there was a cabaret or show, and on sea days there were excellent presentations from guest speakers Bill & George on the Canal & the local wildlife respectively. The entertainments team onboard also hosted various events and activities during the daytime for people to join in. There's no lap deck so you can't walk all the way round the ship, but there is a path marked out on the top deck which you can use to walk/run as far as you wish and the top deck also has an outdoor cinema. On the Canal Transit day, access to the helicopter pad at the bow was opened as an additional viewing point for guests. We didn't use the casino, but it looked pretty busy most of the time when we were passing through it. There's also the spa, gym, library, internet spot and shops, as well as plenty of bars around the ship to choose from, in addition to several places where you can just grab a bite to eat if you need topping up between meals! The internet access seemed pricey to us so we didn't take it, but lots of people we met had got a package of some sort and seemed pleased with their deal, so each to their own. The communal areas of the ship were kept clean and tidy, and the staff were very proactive with the hand gel at the entrances to the restaurants. The buffet on the top deck was expansive, with a very large selection of foods from around the world to choose from. We had breakfast here on the two days when our shore excursions were too early for the main dining room to be open for service, and also took a couple of lunches here when we got back on board after being ashore. No complaints about the food at the buffet - all very good - we particularly enjoyed the daily variety offered at the ice cream bar - just the usual battle to find a table, which is a common feature of self-service buffet restaurants worldwide so nothing new here. The main dining room located aft was large and busy. Sometimes the tables were a bit too close together, especially tables for two at breakfast time, but most of the time we were left to enjoy our breakfast in peace. In the evenings we enjoyed the flexibility of dining at whatever time suited us, and - perhaps due to the diminutive size of the ship - we found ourselves being reunited with other guests on mixed tables at dinner throughout the cruise. The food in the main dining room was faultless from start to finish, and always beautifully presented. The waiting staff were generally obliging and able to explain any dishes on the menu. The one thing that let the dining room down in the evenings was the bar & wine service. On the occasional nights when we didn't want wine at dinner, the bar service completely failed to materialise - this happened every time, so clearly a failing which they are either unaware of or simply aren't addressing. On our last night we requested the sommelier's attention four times, but she was so busy taking plaudits and photos with other guests in the dining room that she completely missed our table altogether for the entire evening, which we considered appalling for the supposed high standards of Celebrity. The ports of call on this itinerary were varied and interesting, with most of them offering a wide variety of activities and tours. We booked shore excursions in Cabo, Costa Rica, Panama and Florida. These turned out to be well organised and operated by local people with good knowledge. We were grateful for that in Costa Rica when, fortunately, they were able to deal with the exceptional circumstances they were faced with, managed the situation professionally, and got everyone safely back to the ship. In most ports, you can just go ashore and do your own thing. We took the open top bus tour in Cartagena which allowed us to get a 'guided' overview of the city and then wander around the picturesque old town at our leisure before heading back to the ship. Disembarkation from the ship and luggage collection was fairly efficient at Fort Lauderdale, unfortunately not matched by the immigration booths. Overall, we enjoyed our first Celebrity Cruise, the itinerary suited us, the food and entertainment was good, we liked Infinity and would consider sailing with Celebrity again, although we would probably choose a different ship next time. Read Less

This was a birthday celebration cruise and a trip through the Panama Canal, one that we have never taken. We arrived in San Diego on October 9th from Phoenix Arizona and went from the airport right to the terminal. San Diego's cruise terminal is rather dated and could use some modernization. We were in a Suite and are Elite members so we went through the check in line quickly. We then, however had to sit and wait as we did not begin boarding until after 11:00. We were escorted to Michael's Club, met Shiela, the hostess, and went to Luminae for lunch. Our rooms were ready at about 1:00 and we were in a handicapped accessible Sky Suite, as that was the only Suite available when we booked the cruise. The rooms themselves are dated, and it is getting about time for an update to the ship, but it was not in bad enough shape to make the enjoyment of the cruise dissipate. The Captain and crew did everything possible to make my birthday celebration special and I am very appreciative. The food in Luminae was, as usual, top notch, and the waiter and Asst waiter were wonderful. They knew what our likes and dislikes were from the second day on. We were always advised which entrees we would enjoy and which to avoid. In Luminae you are always given a choice of ordering off their menu or off the MDR menu each night. There was always too many delicious dishes to chose from. We had a great time playing trivia and the activities crew were all very friendly and excellent. We met many new good friends while participating in the events Service from the butlers, to the room stewards, to the wait staff to the bar servers was ALL top notch. The guests on this cruise were all much older and there were only 4 children aboard. The ports of call were not all great, but the main purpose of the cruise was the transit of the Panama Canal and that was great. All guests were invited up on the helipad to watch all or as much of the transit as they wished to see. It was another great cruise, and one that we would not mind doing again in the opposite direction. Read Less

We chose this cruise because of the Panama Canal transit and pretty much for no other reason or ports, as well as prior, good experiences with Celebrity. Overall, the experience and ship were very good. The Infinity is a nice size without feeling overwhelmed or overcrowded. We were a little concerned as the ship is getting older and is scheduled to be redone in 2020, but it was well-maintained and there were no overt signs of age or lack of maintenance (our balcony door was a little hard to slide and the sink was looking a little old, but no big deal). The canal transit day was absolutely amazing; they had a destination expert, Bill Fall, giving presentations the days leading up to the canal and he narrated throughout the canal day from the bridge. He was very informative, well-paced and knew when to speak and when to be quiet! Costa Rica stop was good and especially liked Cartagena, Columbia - felt very safe and the old town was beautiful, mostly restored and well kept up with friendly people. Antigua, Guatemala was beautiful but a lot of poverty between the port and the old city. Had been to Puerto Vallarta before but it was good as was the beach in Cabo. Service on the ship was mostly excellent across the board. The only downgrade is that they kept trying to shift us around to a different area in the dining room with different waiters, even though we were dining at the same time pretty much every night. Once we got to a good area with a good service team, it was much better. In the past on Celebrity, we got to a good table with great staff and they left us there throughout the cruise. Food was generally very good in the main dining room as well as the cafe (a lot of variety every day and loved the pizza as well as healthy selections). Read Less

first time I cruise with Celebrity, I was very disappointed. There were not enough staff in the dinning room and the buffet room. in the buffet, if no one serve you (usually), you have to put your whole head under the hood to reach the food at the back. Chicken was dry and beef was tough. desserts were even worse, tasted only sugar and flour. The foyer was so small with curtains around, only a few people can see the game and performance. the dinning room and theater is really grand, but the food was bad and the shows were not impressive. the swimming pool is small, but there are many lounge chairs. I fell on the pool deck, they don't swipe away puddle of water. All of the "enrichment activities" are for a fee. we were upgraded from inside guarantee to ocean view, which is nice. the size of the state room is 170 sq ft., larger than most of the cruise ship. I will not cruise with Celebrity again. Read Less

This was our 6th cruise on Infinity and our 33rd on Celebrity (66 total). We love the size of this ship but it is definitely in need of a refurbishment. Rusted railings, paint on glass balcony walls, etc. Balcony doors were hard to open and close on a number of the cabins. If you complained, they were promptly fixed. Food was mediocre (except for the hamburger grill), number of servers in bars was inadequate --they tried hard and were very pleasant but about 50% of the time we had to go to the bar ourselves to get a drink! Guess that is one way they make the drink package affordable for the company! Could not believe they ran out of club soda, and bud light early on in the cruise. They did pick up a few more eventually but the supply lasted less than two days! They also ran out of iceberg lettuce, romaine lettuce, escargot, bar chardonnay, etc. On a 15 day cruise with this many ports, I have trouble believing they could not have reprovisioned the ship at one of our stops -- We did miss Puenta arenas but that was followed up by a stop in Colon and Cartegena.(note : most of our cruises are 14 days) The cruise staff as always was very personable and helpful. Great Captain;s club hostess. Entertainment was better than usual. December 63 vocal group was fantastic and the comedians were all very good. Now for the stops if you like Mexican resorts that those two stops were great. For us, we never need to go back., In Guatemala, we took the trip to Cuidad Antigua, the old capitol city and it is a delight. Cartegena is a gorgeous Spanish colonial city but it was so hot we really were not able to enjoy it. Anyone thinking of taking this cruise in September, keep in mind that it may be incredibly hot! While we had a good time as we were traveling with friends, we were disappointed. Overall this was the poorest Celebrity cruise we have been on in a long time! Read Less

We had done the Panama Canal cruise about 10 years ago, and felt the need to see the wondrous Canal again—especially since there were some ports on this cruise we’d not visited before. Overall, Infinity did a good job of embarkation, disembarkation, port visits (including tendering) and offering comprehensive narration of the cruise through the canal. Everything went very smoothly, and staff was very courteous and friendly. Food on the cruise was below the standard we’ve enjoyed on previous Celebrity cruises. The Oceanview Cafe buffet and offerings for breakfast and lunch were fine, but the quality and variety in the main dining room was uneven from night to night as was the table service. Just a few nights into the cruise, we were handed a dinner menu that was the same as previous. And many of the usual items we’ve come to enjoy (e.g., osso buco, duck, tuna) were missing—cost cutting?). And whatever happened to waiters welcoming your arrival to the table, helping the lady to her seat and spreading a napkin? Do we now need to go to Specialty restaurants for that? On a positive note, the entertainment was excellent—very good musicians in all the lounges, and very good musicians and acts in the theatre. We were happy that there were far fewer of the usual, canned “singers and dancers” performances, and more outside, original talent. The bad news was very poor drink service in some of the lounges and at the bars—few waiters and very long waiting time for service. Some passengers suggested that the cruise line is making it harder for the many people with drink packages to maximize the value of their package. We had terrific service for our very clean balcony cabin, and all the cabin attendants were friendly, fast and efficient. The iLounge was well-staffed and friendly as well, as was the Gym and Spa areas. Infinity is the oldest Celebrity ship and, while it still has a lot of good nautical miles to go, it does need work. The furnishings were fine, but we found loose railings and planks in various places, sewer odors and multiple signs of sloppy repair work (e.g., paint on our balcony windows, sloppy cauking, etc.). Read Less

We had only traveled on Celebrity Solstice Class ships before, but to get through the Panama Canal had to take the Celebrity Infinity. Our experience was both great and not so great. Our Aqua Class stateroom, 1109 was aft on the 11th Deck. The views from the veranda were great, the bed was fantastic and our steward was outstanding. The only flaw we found in the room was that the cabinets (which held a lot) were a bit awkward when both people were dressing because of doors that got in the way. The Deck 11 aft elevators land you smack dab in the middle of the Oceanview Cafe on Deck 10 which is very convenient when eating lunch, but inconvenient to the pools and solarium since you have to walk through the cafe to get to them. And, if you decide to go to the pools across Deck 11 on the outside, you have to deal with the extremely heavy doors leading out and in to that deck. We were traveling in very hot weather so that crossing Deck 11 wasn't unpleasant but I cannot imagine doing an Alaska tour on this ship and having to cross Deck 11. Another issue was that the cruisers were allowed to save spaces at the pools. We would go to the pool at about 8:30 a.m. and almost every deck chair had a towel and book on it with no people in sight. This should not be allowed. We were hard pressed to find a place together so that finally I just moved people's stuff...they often showed up an hour later!! The Infinity Theater entertainment was just as good as that on the Solstice Class Ships. The theater had nice little tables for drinks and the seats were comfortable. There were not as many aerialists in the shows but the cast talent was excellent. As always, on every ship we have been on, the back-up band was too loud. The comedians, juggler, and singers were very entertaining. The "Beyond the Podium" speaker, Bill Fall was truly a gem. His lectures about the Panama Canal gave us a much greater understanding and appreciation for the whole project. Also, Bill Fall was around the ship and made himself available for questions. There were many things that really stood out for us on this ship. One was the presence of the Officers. I had never experienced seeing them so often. They were friendly and there to answer questions much of the time. Another was that the crew was the friendliest we have encountered since our first sailing on the Silhouette back in 2012. And a third was that cruisers elevator etiquette was excellent. One main disappointment in Aqua Class was the Persian Garden. It is understandable that when "Aquasizing" this ship they had to find room for it, and although the special showers were nice, the location in the middle of the ship made the Persian Garden a dark and dreary place. And the door leading into it was so heavy that the crew had to open it for you. We ate in BLU and had a great waiter and wine steward. It was a surprise to us when they started repeating menus after only one week, but the food was of the usual high standard. Sushi on Five is wonderful and I would have liked to lunch there every day if I were traveling with a companion who ate sushi. The on board games and activities were well managed. The Cruise Director, Shawna, and activity hosts, especially Chiko, were great. Chiko led the cruise choir and did a show of his own. Celebrity should really hire him as a performer. What a voice! Our Ports of Call were fine with one exception, Colon. Cabo San Lucas and Puerto Vallarta were lots of fun. We just got off the ship there and walked around town. Walking The Malecon in Puerto Vallarta is a real treat with entertainment and fantastic sculpture art along the way. Puerto Quetzal was a lovely surprise. We took a Celebrity provided "chicken bus" to the shopping area which was full of beautiful friendly people who loved selling us stuff. The area was very clean and well kept with places to sit and listen to nice music. Puntarenas, Costa Rica was skipped because of civil unrest in the country but we stopped outside Panama City and there were tours arranged at the last minute, all of which we missed because we weren't at the right place at the right time when the tours were made available. We did take the tender into Forte Amador, found beers for $1.50 at the local grocery, and returned to the ship as it was very hot. The trip through the canal was outstanding, the stop in Colon was awful but the shore excursion in Cartagena was a true gem and we had so much fun on the harbor tour boat (partied with music, dancing and rum all the way back to the ship) that we would highly recommend it. Our embarkation in San Diego and debarkation in Ft. Lauderdale were easy with no glitches. The only glitch was that I accidentally packed all my shoes the night before debarkation and had to wear slippers off the ship! We were happy to have the chance to go through the canal, and had a great time, but will stick with Solstice Class Ships in the future because of the gloomy Persian Garden, the heavy doors, and the fact that the elevators from our room on Deck 11 landed you in the middle of the Oceanview Cafe. Read Less

We are on Princes Cruise lines most of the time,but our travel agent gave us a special deal on Celebrity. I won't give away the particulars but is was a special up grade. The room was a little smaller than we where use too, but it was neat and clean. We had a problem with a lumpy bed but our steward placed a foam cover and it worked perfect. The ship was older but the charm was still present and the staff was most helpful. The dinning room was well presented and the waiters where very attentive. The food was on par with cruise ships but taste and selection was above the normal. I would only recommend one special dinning and that is the Qsine.It is a experience you will remember the rest of your days. Special thanks goes out to our Steward Courtney did a great job. Our waiters Nana and his helper Panji. We would like to give a special thank you to our Concierge Joao, his help and special added attractions where very helpful. Read Less

As this was a time of celebration for the four of us - a 70th and 76th birthday whilst on board and a golden wedding in November we wanted something special and the Panama cruise seemed to fit the bill and the cruise down the Panama Canal didn't disappoint. We chose Celebrity X as we have always had good experiences in the past. Just a few issuess: DINING: At our usual table the staff were superb and met our every need. However, when seated at a different table the story was very different, we received no attention (this was the night of the 70th birthday), we were left without any wine for long periods of time and when we finally got someone to serve us drinks, wine from two different bottles were poured into the same glass! It was evident that there were favourite tables that full got attention, but we weren't among them. A very disappointing birthday. At table 216 the evening before when its was the 76th birthday we had a wonderful evening. SHORE EXCURSIONS: Disappointing. Having a less able person in our party, we had to choose excursion carefully and the ones we did choose were fairly boring. We travelled forever before getting anywhere. WHEELCHAIR: I made arrangements with Celebrity for a wheelchair and was assured in writing it would be in the stateroom on arrival - not so, we had to chase it up and when it finally arrived, it was a wreck. It took three attempts over three days to finally get one that was "roadworthy" - Health and Safety Officers would certainly have condemned them! I've written all this before to Celebrity, completed the forms on the ship but didn't even get the courtesy of a response. I am really disappointed with Celebrity I would have expected them to be concerned about their image if not their clients. For us, this was a lot of money and we saved hard for it for these special occasions and didn't get value. Read Less

We read the reviews about Celebrity Infinity being an older ship and expected to see some signs of aging and stress. To our surprise the ship was immaculate and looked modern and new! I learned the ship had been renovated a few years ago and the first indication of weathering we noticed was apparent on the interior of the tenders. If you looked hard you could find an occasional blemish on a counter top or on the bottom of the hot tubs but overall you had to give credit for this crew to keep a ship this old sparkling. The food, the service, and the style of the main dining room exceeded our expectations. We originally planned to eat at a few of the specialty restaurants during the cruise but had such a good experience at the Trellis that we went there all 14 nights. My only regret is not taking one night to experience the 3D show at the Qsine as so many passengers were telling us it was great fun. My last comment has to be on the entertainment. The ship's dancers, orchestra, and band were top notch and the guest entertainers ranged from good to great. Overall, the entertainment and the Cruise Director were as good as any ship we've sailed. Read Less

The itinerary of the cruise up the pacific coast to Vancouver was exactly what we wanted and in spite of a disaster on another cruise on the sister ship (Summit) we booked. From the embarkation at the port of San Diego, which was almost like a third world country port, to the embarkation in Vancouver was a tribute to total ineptitude. We had a dining room table for 11 but from the first night till the 5th nite on a10 day cruise one other couple and ourselves where the only one to actually dine. We asked repeatedly to have us moved to another smaller table but they refused.. Finally on the 8th day they moved us to another table and had another gentleman from open dining join us for the remainder of the cruise. We had booked over $1000 in excursions throughout the cruise. Each and Every one was a disaster. Misinformation, misdirection to meeting places etc.. They took us to Solvang California at 9:30 AM and the stores didn't open until 10:00AM. One excursion was scheduled for 9:30 AM and we received notice at 8: AM the same day that the cruise had been moved to 2:30PM after we had gotten up at 6:30AM in order to make the original departure time. We received so much credit back for complaints that we had enough to buy a new iPad and pay for a medical visit to the ships Dr. The Summit and the Infinity had noted they were refurbished recently but the Summit had spots and stains all over the upholstery in the Dining room and rust everywhere on both ships. They did update the area they added for the Blu Restaurant and the Aquaclass rooms but the rest were sorely neglected. Us plebians deserve some perks too!!!!! When we had to "tender"in several ports, I was almost afraid to get on the tender because of their poor condition and filthy windows and rust everywhere. I know this must sound lik esour grapes but we are faithful Celebrity cruisers and enjoy their cruises. We are booked on the new Edge in February and will be taking it again on a transatlantic in 2019 with a transatlantic in the fall of 2019, so we do love Celebrity. We hope that these heralded renovations of the older ships include these two ships or they should take them our of service!!!!! Read Less

Chose primarily based on itinerary . Embarkation in San Diego was the worst and longest of any cruise taken. From what we heard ,this is a Port of San Diego issue ,not Celebrity. In general ,no real complaints. First cruise on Celebrity ,and seemed there were a large number of passengers who had multiple cruises and had status. There were more "elite/suite" areas and events than I have ever experienced. Ship was easy to navigate around. Elevators were prompt. All meals were very good. The buffet was very clean, well organized,and extensive (milk could have been colder). We enjoyed the Spa Cafe for healthy lunches. We did celebrity Select dinner seating and never had an issue. The only port /excursion complaint was that trip to Muir Woods was cancelled with no prior notification. Exercise ares was great ,although TV could have been better. Service overall great. Entertainment average but enjoyable Read Less

We picked this cruise for 2 reasons. First, we really enjoyed our first Celebrity Cruise on the Solstice (Alaska-Tracy Arm Fjord) in 2017, after 4 prior cruises on different lines. Second, we liked the itinerary with 10 nights and only 2 days at sea. Ship: We were apprehensive that this older Infinity might be disappointing. However, we found this "Solsticized" ship to actually be nicer than the Solstice (other than the Persian Garden). Embarkation: Crazy easy; we got to SD cruise terminal at 11a, earlier than the official 11:30 "start" time. SD port terminal very efficient. Security took 5 minutes. 0 wait time to check in with Celebrity in our AquaClass section, and the other levels looked like no more than 15-20 minutes at worst. Bottom line, we were sitting on deck 12 about 20 minutes after the Uber dropped us off at the ship terminal. (Note, we were the only ship at the SD cruise port on our departure date.) Food: Very good; Blu was excellent for both food and service. We bought a package for 4 specialty dinners which were great. Qsine had their first Le Petit Chef experience (including video on your table!), so not the tapas-like menu we expected. But the video was fun and the food was the best meal of the trip, esp the 2 (!) lobster tails which were very tender and generous, and a filet on top of that. The entertainment and enrichment talks were surprisingly good (better than our Solstice cruise which was just OK). Service: Other than a few surly bartenders and one MDR server, was top notch. Excursions: Only took one (Monterey Aquarium & Carmel Mission tour) which was very good. Other stops in this itinerary were super convenient for on-your-own exploring via Uber, walking tours, local shuttles. Disembarkation: Vancouver couldn't have been better. We chose self-assist because we had an 11:20 flight and were paranoid about crowds from the ship to the airport, customs, etc. We had a 7:30 disembark meet time, walked off the ship at 7:35 and after cab/bag check/security/customs were sitting in an airport lounge at 8:30. Crazy efficient. Of course, your results may vary depending upon # of ships disembarking, time of day, etc. But I travel for work a LOT and this was smoother than most of my regular domestic experiences. Bottom line: Take this cruise if it meets your budget, calendar and personal interests!!! We are looking specifically at the Millenium-class ships for other destinations. Read Less

Overall solid cruise. Friendly staff. Luigi (Cruise Director) Lauren and Chico (Activities) were all great and extremely personable. Dining room was great — I tried a lot of the fish, lamb, pork. Didn’t go for any of the up-charge dining rooms, although they pushed them a lot. Dining staff worked their tails off as usual to accommodate people. Ship is easy to navigate -- it's a good size, not a 'mega ship'. Cabin 3049 (inside) was small and a bit smelly and showed wear, but was very quiet and dark, so easy to sleep. The location was very convenient, near the gangways and not far from the main atrium and show theater. The thelassotherapy mineral pool near the spa is free and a real bonus! My favorite thing to do in the late afternoon was go and relax in the this mineral pool and then the sauna in the locker room, which has a large round window that looks out on the waves. Disappointing there wasn’t a formal tea (unless you are one of the more elite passengers). They do however put out tea items in the buffet restaurant in the late afternoon. Good itinerary—mostly did our own thing. Tendered twice, which went smoothly with the use of a ticket system. Lots of Americans, Canadians and Brits on board, several Europeans. I felt there could have been more daytime activities. It seemed like they had few activities, but they were very crowded because there weren't a lot of choices. My favorite thing was the 'silent disco'. Evening shows could have been more varied -- lots of singers -- but they were all excellent entertainers. The show theatre was never packed, which was nice. Easy to get a seat. The ‘show after the show’ in the Constellation Lounge is where Celebrity really shines! Embarkation in San Diego was long — 2 hours on your feet! Everyone complained about it. Disembarkation was easy. We stored our luggage at the port in Vancouver, spent the day there and then flew home later that day. Read Less

We chose this cruise because of the itinerary, we had never visited any of these ports before and were looking forward to new places to see. After a long 10.5 hr flight we cleared US customs in record time and as we had booked the Celebrity package were taken to our hotel. As scheduled we were collected from our hotel and transferred to the port again this was part of our package. we then had to stand in line for a very long 2.5 hours to check in this is a totally unacceptable length of time to stand in line. As Elite Captain Club members we have never waited more than 20 mins to check in. The long wait at check in meant that by the time we had put our hand luggage in the stateroom and freshened up lunch was nearly over. we were in Stateroom 7015, not a location I would choose again. The stateroom itself was fine with amply hangers and drawers but the cut backs were very noticeable. No shower cap No vanity kit No pen No paper No envelopes yes some of us till communicate by pen and paper and although these were provided on request I expect them as standard on a 5* cruise. Once again we chose the select dining option, which suits our needs however we were unable to make reservations for the time we wanted 7.30, and had to turn up and wait. this brings me to my other main complaint DRESS CODE or lack of it Since doing away with "FORMAL NIGHTS" and introducing "ELEGANT CHIC" the dress code on these nights is none existent, with guests in the main dining room in shorts & t shirts and although I did complain to the MD who met me on the second of these nights to assure me the dress code would be followed it wasn't. The food in the main dinning room was as good as it always has been with a varied choice and the staff were always friendly and helpful. I really loved the fact that the pool was heated this was a real plus as the weather was cooler than I expected. The shows we went to were very enjoyable and the public areas as usual were spotlessly clean we enjoyed spending sea day in the constellationlounge spotting whales and food the rendezvous lounge very relaxing. Once again our favourite place was the cafe on 5 this is always a the best place on the ship. Read Less

We boarded in San Diego after arriving a day early and staying at the Hotel across the street. The ship didn't arrive until noon as we watched people with baggage arriving at the the cruise terminal from 9 am on. Thanks to the Hotel they let us stay in the room until 1 pm. We took a hotel bus over to the cruise terminal and proceeded to enter the stuffed terminal and continued to walk through looking for information about getting on to the ship. We finally made it about half way through the Terminal and we were stopped and told we need a card to continue from here. We were sent back to the entrance to get a card where we were told that they ran out of cards. After 3 hours we followed a group going on and agreed that we were part of the group. We have sailed with Norwegian, Holland America, Princess, Royal Caribbean and even Carnival. Celebrity Infinity has won hands down at doing the best job of screwing up the boarding. Interesting we did the Panama cruise with Princess about 3 years before and have to say that Celebrity Infinity even screwed up the departure in Ft. Lauderdale, Florida. The food on this ship was even below the class of food on Norwegian cruises. We had any time dinning and could only make reservations at 5 pm or 8:30 pm as they always said that all the reservations were taken from 5:30 to 8:30. We finally got smart and would go down at any time. The rooms were clean and our cabin Stewart did an outstanding job and even fold our cloths. The main disaster on this cruise was that a number of people were reported sick and confined to their room wit broth and a little white pill. The staff went about serving all the food and providing us with disinfecting grease at all points on the ship. The treatments of disinfectant and services only the staff seemed to be working until we arrived home. I have inherited the the cough that so many had on this cruise. My wife and I are in our early 70's and feel that if we have to be sick after a cruise that maybe we should stop cruising. We got off the ship on Wednesday and I started coughing as we left the ship and have continued to do it even now on Sunday May 6/18. Both of us feel totally whipped and spend a good percentage of our time running to the john. The entertainment was as good as any other cruise that I have been on. I believe that this ship is contaminated with sickness and would recommend it to even my enemies. Looking at earlier reviews of this ship it appears that those cruising in March experienced much of the same problems. This ship just spent 2 weeks in dry dock; why was it not cleaned up then? Read Less