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Sail Date: January 2018
We chose this cruise to get out of the cold in January. We stayed at Embassy Suites by the dock and they are pros at handling multiple ships to put their customers on in a timely manner. The dock was surprisingly uncrowded. Embarkation ... Read More
We chose this cruise to get out of the cold in January. We stayed at Embassy Suites by the dock and they are pros at handling multiple ships to put their customers on in a timely manner. The dock was surprisingly uncrowded. Embarkation was quick. The ship looks good, the cabin was very nice in Aqua Class. Aqua Class has their own restaurant with the best service!!! Food is lighter and great! We tried the buffet once and it was good and fresh but we liked the Spa Cafe for lighter breakfast and lunch in a quiet ambiance with a pool and relaxing music. We loved Emotions string duo and the House band was good. The coffee place is excellent for day or night entertainment with wine. All staff very friendly. Embarkation was also pretty quick. We loved Key West and the after cruise ride to the airport was terriffic with an hour and a half boat ride of the canals and history of Ft. Lauderdale. I would like to see a piano bar and more on demand movies. Read Less
2 Helpful Votes
Sail Date: January 2018
This was a free cruise, so we had limited choices. Surprisingly enough, the ship and the itinerary were just what we were looking for. So, easy choice. The service has to be mentioned first and foremost. I understand that these folks ... Read More
This was a free cruise, so we had limited choices. Surprisingly enough, the ship and the itinerary were just what we were looking for. So, easy choice. The service has to be mentioned first and foremost. I understand that these folks serve a new group of cruisers every week, and they are programmed to make everyone think they are on the best cruise ever, but Wow, if they were not sincere, they fooled us and everyone that we talked to. Every crew member all over the ship seemed to know what we wanted before we did, and then bent over backwards to make sure we were happy. I can't even begin to start mentioning names, because leaving someone out would be such a disservice. The ship is the same as others in this class: simply a beautiful ship. The food was as good as any we have ever had. The specialty restaurants were fabulous. Our evenings were so enjoyable: nice meal, quality entertainment, and some wonderful music around the ship; the string duet being our favorite. A few trips to the casino highlighted our sea days and evenings as well. The entertainment was very nice, especially the first comedy show. Just a recommendation to all cruise ships worldwide: you MUST do something about the long customs lines. During the time we were being herded through the terminal waiting, we thought of no less than three very simple ways that the cruise line could make the process better and faster for cruisers coming off the ship. And we think of those things just about every time, coming off of every cruise, no matter where we are. In fact, we have only had two cruises ever where we disembarked and did not get into a long line. Read Less
Sail Date: January 2018
This cruise was just great, had a balcony on deck 8 mid ship. Room steward Dann was excellent. Had any time dinning and we had the same table every evening. Our waiter Paul and his assistant Asep attended to our every needs. The ... Read More
This cruise was just great, had a balcony on deck 8 mid ship. Room steward Dann was excellent. Had any time dinning and we had the same table every evening. Our waiter Paul and his assistant Asep attended to our every needs. The entertainment in the theater was very disappointing, the ship's cast was very poor. The two special guest performers were excellent. This cruise on the Silhouette was the best of the 4 times on this ship. Food in the main dinning room was good , but not great. We dined at Murano's one evening and that was really the highlight of our dinning experience, The service and menu was truly a 4 to 5 star restaurant. We are elite plus and the ship really caters towards their Captain's Club members. We are Celebrity cruisers and have been on other Celebrity ships, Silhoutte is our favorite. If you are planning a cruise with Celebrity, I highly recommend this ship. Read Less
Sail Date: January 2018
Embarked on the 6th of January for a cruise to nowhere, I mean Cozumel. We were taking the trip for the points in concierge class so as to move up to elite in captains club. Food in the MDR was good and the service there was Celebrity ... Read More
Embarked on the 6th of January for a cruise to nowhere, I mean Cozumel. We were taking the trip for the points in concierge class so as to move up to elite in captains club. Food in the MDR was good and the service there was Celebrity standards, room was, as usual, what we have had before, comfortable. Our attendant was always prompt when needed and was our salvation at cocktail,time delivering a cheese and fruit plate as well as the canapés that come with concierge class. If I were to go back to this area of Mexico I would do Cancún, Cozumel seemed like a cruise port and bazaar for the cruise guest, didn’t care for it. Again the Celebrity brand, to me, has not lost any of its luster from the last cruise we were on, a transatlantic last year. Loved the Equinox but it is back on the Silhouette for me. The Top Hat show on this cruise was great, a little odd, but great. All in all a fun trip and cocktails were, as I remembered, delish at the Martini bar. Love Celebrity. More cruises this year, another transatlantic on the Silly, April 15th, so looking forward to it and all the sea days. If you are cruising soon, enjoy! Read Less
5 Helpful Votes
Sail Date: January 2018
Ok, we had a lovely Cruise, the itinery was great and that is what sold us the cruise, the ship was comfortable, albeit a little tired in places, There were issues that Celebrity really need to address but on balance it may appear to some ... Read More
Ok, we had a lovely Cruise, the itinery was great and that is what sold us the cruise, the ship was comfortable, albeit a little tired in places, There were issues that Celebrity really need to address but on balance it may appear to some that these are petty to others. However you have to remember that Celebrity are selling a dream, and as a customer I should not have to compromise. We arrived early in Abu Dhabi, 7am but couldn’t check in until 9 and board until 11 and didn’t get cabin until 12, so really lost the morning. No one said we could leave the cruise termininal at check in but in reality there was nothing to stop us once checked in, so I should have asked. My advice is check in and then do the big red shuttle bus to the trade centre or take taxi and start exploring as soon as you can. Don’t waste time waiting to get your cabin as it will still be there when you get back and your luggage will have arrived too. We didn’t, ended up not going out until 13:00 so missed doing as much there as we could have there. My biggest issue that makes me angry with Celebrity is the Indian Visa debacle as others have mentioned, so will not go into details here, but Celebrity are shirking there responsibilities for treating customers fairly when they insist in their correspondence that to board you must have a Multi Entry Visa, yet are able to “arrange” on board visa’s for people they allowed to board without a visa and at a cost that was significantly less than most of those passengers who followed their guidance paid to the Indian Consulate or a Visa Application Service. The most frustrating issue relates to the lack of sun Beds, and the behaviour that this creates to Bed block. Something that was prevalent and have not seen on other cruises, so beware. The pool butlers seemed unable to manage the situation when beds were reserved but unoccupied for hours.....and there was no obvious system in place or passenger communication on a fair usage policy, something that they could have published in the daily guide. The terrace was lovely with its rattan furniture and big screen, but again if you wanted one of these beds you had to be up early, and if you went specifically to only watch the film then I am afraid the floor was for you. This really isn’t acceptable for a Cruise line of Celebrities status. The state room was really nice, not new but clean and comfortable. A nice place to take a lazy breakfast on the balcony on your first day at sea. The attendant worked hard to look after us and was responsive to our needs. We really enjoyed the Celebrity cabaret team shows in a first class theatre, some of the other shows were a little hit and miss but still watchable. The Martini Bar was a great environment and very popular so always commanded big queues at the bar, patience is a virtue, the guys work hard, but another pair of hands would have really helped. The San Marco was a nice environment but the whole Select dining queuing spoilt some of the enjoyment and seemed chaotic, although we learnt to book a table for the following night on our way out so helped us cope with the apparent Chaos. The staff work hard, but sometimes there just doesn’t seem to be enough of them and on quite a few occasions I had to ask for my Wine to be topped up, again when you are selling an experience then attentiveness is what makes the difference, that is the finesse that it lacked. Food was generally good with a selection and some staples if you didn’t fancy the daily special, but having cruised previously with Princess although the food was enjoyable I would say it wasn’t quite as good. The Ocean View was great for breakfast and throughout the day had great selection of good quality mealsand snacks - really enjoyed the Pizza bar and the Egg station for breakfast. We chose to eat the Indian special dinner served there when in Mumbai, it was really very nice. The Tuscan Grill was nice, and more personal, it is probably worth the premium just for the change of scenery and a very enjoyable steak with an excellent and attentive sommelier. The silent disco was good fun and really enjoyable, so have ago. We had the classic alcohol drink package, which was great unless you wanted specifically to enjoy primary branded drinks and spirits, but if you fancied a special tipple you only had to bay the uplift on over your package allowance. This package also enabled us to enjoy the coffee and tea selection in Cafe Baguio for 11’s with some wonderful pastries. In terms ports of call, Mumbai, Dubai, and Muscat were my favourites taking in the sunset at Sky at Level 143 of the Burj Kallifa a must. The Grande Mosque in Abu Dhabi is a must too. So overall we had a lovely time, but there are some niggles that Celebrity need to improve. This was my first time on Celebrity so expectations from talking to others were high. The test is would I do it again? Assuming Celebrity sort out the Visa situation then Yes, but having been once and learnt how it worked I would certainly be more demanding of the pool butlers and in the San Marco. It would be nice to go back and see that Celebrity have recognised the issues and feed back from myself and others and then to come back and write perfect review. Read Less
4 Helpful Votes
Sail Date: January 2018
Just returned from the Arabian Sea Adventure on Celebrity Constellation. Have to say we were a bit worried by all the reviews after we had booked and many said the ship was tired and well worn. Well, I do not know which part they were ... Read More
Just returned from the Arabian Sea Adventure on Celebrity Constellation. Have to say we were a bit worried by all the reviews after we had booked and many said the ship was tired and well worn. Well, I do not know which part they were looking at, but we found it to be wonderful everywhere. The beautiful coordinated furniture, comfy chairs and multiple lounge areas were superb. (so often there is no where to sit on a cruise ship and coffee shops etc are so full you end up back in your cabin!) We would recommend Celebrity to anyone who wants a truly wonderful ship; fantastic staff; superb food and great staterooms to book with Celebrity. We have not been on other ships in the Celebrity fleet, but will certainly have Celebrity on the top of our future cruise company list before booking elsewhere. (NB: We are not first timers - we have cruised with many other companies and Celebrity certainly comes top with us). The food was exceptional in every area. The Buffet food was great with variety and really good quality food. This was unfortunately marred by seeing other guests who ate wearing just a vest - dreadful; the other restaurants were stunning and it was lovely to have the 'chique' nights too. As a Sky Suite passenger, we were fortunate enough to eat in Lumiere most of the time, which was exceptional in every detail. Plus having Michaels lounge as a little hideaway was truly brilliant. Nadia and her team really made every day a wonderful experience. Read Less
4 Helpful Votes
Sail Date: December 2017
Do not use the spa services they tried to double charge our account and sell us products we didn't need for an extremely over priced amount. We did not like the way they keep coming at you about buying their services and special ... Read More
Do not use the spa services they tried to double charge our account and sell us products we didn't need for an extremely over priced amount. We did not like the way they keep coming at you about buying their services and special dinning. The regular dinning room service is terrible and portions are small, we needed to buy 2-3 meals each to get enough to eat. We got a little bored with the buffet food because it was the same every day. I think they do that to try to get you to go to the special dinning and pay for it. The French restaurant servers (pigs) would only talk to my wife ( she is beautiful ) and totally ignored the guy who was paying the bill (me). The menu was not that great and set up so you have to pay $200 minimum to eat there. We felt so uncomfortable we left. The sushi restaurant is amazing and the service was very good ! The concierge service was not very helpful and kind of rude, I don't think she likes Americans. Everything else was great and would do it again, the ship is very clean and fun. Read Less
1 Helpful Vote
Sail Date: December 2017
Our 15 days cruise started in Hong Kong; we made a tour along Vietnam (3 ports) and around Taiwan (3 ports) and then back to Hong Kong. Celebrity Millenium is a very nice ship (°2002), but it's well maintained, and very stable. Even ... Read More
Our 15 days cruise started in Hong Kong; we made a tour along Vietnam (3 ports) and around Taiwan (3 ports) and then back to Hong Kong. Celebrity Millenium is a very nice ship (°2002), but it's well maintained, and very stable. Even in heavier weather with 5m waves, the ship cuts clean through the waves. Oceanview cabins are agreable. Our room attendant gave a very nice service. The captain showed up regularly, gave some presentations in the theatre, and was very accessible and sympathetic. But for people like us, who like French cuisine, the food was a disaster. For other people it was maybe mediocre (never 'delicious', sometimes looking good, mostly tasting bad, chewy steaks, greenish scrambled eggs, ...). Often it sounded right on the menu card, but sometimes it turned out to be something entirely different; they used a nice french name, and then they felt free to create a dish that does not even smell right. For example, when words like 'bisque' are used, you cannot throw in some fish in the soup, it should be prepared the french way. We wanted to 'celebrate' the new years evening countdown to 2018. What did we expect? - A deliceous dinner in the Metropolitan Restaurant - A big Sylvester Show in the Theatre - A nice dance evening in the Rendez-Vous lounge What did we get? - The delicious dinner was a disaster (several people had to send their plates back because of almost uneatable, like the lobster bisque, the salmon mousse and the orange duck). - There was no big New-Year's Show, instead the show was a female singer (although very good) but nothing like the big broadway shows that they dis on some other days (with the Celebrity Singers & Dancers). Bad timing regarding what show to bring when. - Later, while we were dancing in the Rendez-Vous lounge, suddenly the band stopped playing from 11:50 until 12:05, so we missed the whole countdown experience, the kissing and the wishing. Explanation was that the 'official' countdown was at the foyer, and that all the rest was secondary (and therefore aborted). At 12:30 a DJ would then continue in the ugly Cosmos lounge on deck 11. Thanks, but no thanks. Overall the staff was very friendly, and they offered a very nice service. Only the Cruise Director (responsible for entertainment) had no feeling for how and what to organise on which day: Chrismas went by unnoticed. On some days he organised 'silent dancing' where people were 'dancing' with headphones (choice of 3 channels), unable to communicate to each other while doing so, and not on a dance floor but on the carpet of the foyer. Celebrity maybe again, but surely not for Sylvester. Read Less
1 Helpful Vote
Sail Date: December 2017
We chose this cruise during the week before Christmas - I am a public school teacher so the timeframe fit well. We had no problems during embarkation. We toured the ship and tried to get our bearings aligned! The spa/fitness center was ... Read More
We chose this cruise during the week before Christmas - I am a public school teacher so the timeframe fit well. We had no problems during embarkation. We toured the ship and tried to get our bearings aligned! The spa/fitness center was located on the same deck as our suite so we were able to utilize that so that time could be spent doing more enjoyable things! I think deck 12 was perfect! Dining was just perfect! We only toured the buffet once and then ate at Luminae on 8 occasions! This restaurant was stupendous and excellent. The Maitre de' Restaurant was Franco, the Hostess was Simona, our waiter was Dev and he was assisted by Verona and GaGa and the wine steward was Iven (pronounced like Steven without the St). This team of excellent people were THE BEST the ship has to offer! Any question would be met with research and useful information, suggestions made to order, and service could not be better at all! The chef and pastry chef were all on point and the new menu nightly leaves no time for bordom of any kind! This restaurant was spacious but cozy, beautifully decoded, comfortable and inviting. We seriously felt like we were going to this dinner table at home each night. We can not say enough positive things about this restaurant. We did heat one lunch at an outside Pool /Deck Grill one day and the food was really good! We also enjoyed a Seafood Shack at Quisine one afternoon and it could not have been more perfect! A basket of food containing calimari, jumbo shrimp, lobster, muscles, crab cakes, crab/seafood bisque, garlic bread, Cole slaw, and French fries with spicey aioli, and tarter sauces. It was a divine meal alpthough way too mulch for lunch! I am normally not a seafood eater - I grew up in Oklahoma and had crappie and bass my entire life. But this food was prepared well and tasted delicious! I wasn't able to do the calimari but it was the only item on the menu I thought was flavorless and just not good. My husband loved it though so that tells you something about our likes and dislikes differences! Shore excursions were great trips but they are really planned too late to get there in time and end too early for us to get back to the ship in time. It makes me nervous to have to run like a crazy person to get back and not having a second to stop to check out souvenirs to purchase from where we are visiting! The last day excursion was very terribly planned, we were taken to the bus and dropped off. No one knew what was going on, where we were supposed to be, how much time we had...they even lost track of four people and I know ot really upset the pneople! Sawgrass Recreation Park and the Everglades Excursion was interesting but needs more training and customer service! Stingray City was an ok excursion but there are just too many people on those boats and it makes for a long, stressful, and tiring day. Smaller groups would make that experience so much better! The Turtle Farm was awesome! We chose to have our bags picked up by 10:00 the last night and the were checked onto Dallas from that point! We didn't mess with them until we arrived at our destination! What an awesome program! We highly recommend this one for sure! The photo package we bought which included all the photos the photographers snapped, is a really good deal. You just have to communicate with the photographers and ask for photos and poses you want in particular! Read Less
Sail Date: December 2017
Disappointed with the Infinity- one of the older ships, dated decor and I believe due to be de-commissioned later this year to make way for the new Celebrity range. Cabin was clean but small with basic balcony. The cruise was ruined by ... Read More
Disappointed with the Infinity- one of the older ships, dated decor and I believe due to be de-commissioned later this year to make way for the new Celebrity range. Cabin was clean but small with basic balcony. The cruise was ruined by unruly kids whose parents took no notice whatsoever of them running wild- through the restaurants including climbing the trellis, barging through the middle of the dance floor and eating burgers in the Jacuzzi. My husband pointed out to the waiters who seemed powerless to intervene. The resturant was immpossible to get into without a 2+ hour wait unless you wanted to eat at 5.30pm. The reason given was so many Spanish families had booked on this cruise and liked to eat late. The first eve we ate at 11.30pm deapite the resturant supposedly closing at 9.30pm One of the main reasons for out S American adventure was the Chilean Fiords. Unfortunately it was impossible to hear the speaker due to microphone malfunction plus having an open bar with many people talking and children running around. Totally ruined our experience Lastly I think it is important to realise that over xmas there will be a lot of families with children running around. On this cruise over 1/3rd were under age 21yrs. This was never explained to us by our travel agent and something we hadn't anticipated, and certainly will be something we will take into consideration going forward This cruise was marketed as a six star cruise. That it is certainly not. Forget gala balls and new years dances- more like turn up in ripped jeans and baseball hats. There wasnt even a xmas cracker or party hat on the table Very disappointed and will be crossing Celebrity off our list of further cruises Read Less
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