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16 Helpful Votes
Sail Date: January 2018
This was our 8th cruise (3rd with Celebrity, 2nd on Reflection). We are a married couple in our late 40s with no young children and we love cruising. I am sorry to say that I am not sure Celebrity can say the same any more. I will detail ... Read More
This was our 8th cruise (3rd with Celebrity, 2nd on Reflection). We are a married couple in our late 40s with no young children and we love cruising. I am sorry to say that I am not sure Celebrity can say the same any more. I will detail the positives first as there were many more of those. First, the ship is beautiful. It is a wonder to behold. Art everywhere and very cool. Having just gotten out of an abbreviated dry dock, it should. (more on that) All in the crew were amazing. Always a smile, a hello, an eagerness to help and many instances of above and beyond service. Our waiter Canaca and Asst. Waiter Asri were delightful and stopped at nothing to make sure we were absolutely happy. Same goes for our room Steward Dhanveer. He was the most attentive steward we have ever had and kept our cabin tip top clean and responded to any request quickly. Thank you all. The food in the MDR was outstanding and excellent choices were available every night. I made one poor choice and as soon as Canaca realized I wasn't happy he move to give me another option. No complaints at all. We went on 3 excursions, 1 each in Antigua, Barbados and St. Lucia. All were fairly priced and were very well done and quite enjoyable. The entertainment was good. The guest performers were very good. The staff singers/dancers were good, but seemed a notch below other celebrity staffs. The onboard activities were the same old/same old. Trivia/Bingo/Dances. Other things like pool Olympics were cancelled due to weather. Other things were cancelled to relocated with no announcements. This was my major issue with the overall experience. First, Mariana and Chicko (activity staff were excellent, although Chicko disappeared after the first two days (he either transferred or went on vacation). Beyond that, the Activity Director, Charlotte, is in the wrong position. Very little energy and at times rude. The enjoyment of the activities is based soley on the staff. If no energy given, non given back. This really needs to be addressed. Another item to be addressed is the venue choices for activities. Most of the dancing was held in the Grand Foyer which has room for about 20 people. It is not conducive to anything. Rethink this. And finally at the top of the chain here, the Cruise Director Maarten (his last cruise on Reflection) was absent except to introduce an event. Minimal announcements and very low visibility with the guests. The pool area crowded on sea days. No surprise. The brass of all the cruise lines need to get together to solve this. The chair hogs were in full force. Towels on chairs by 7 am and left there 1/2 the day and never used and little to no action by staff to rectify. Get out to the pool at 845 after gym and breakfast and all chairs gone and only 30% actually occupied. The captain was very hands off, he made his announcement every day but very little mingling with the crew. No big deal, just noticeable. Finally, the cost cutting. Little things that stand out to an experienced cruiser. Towel Animals in the Cabins. A cute little thing that is missed because it was fun to comeback to at night. The singing by the waiters was missed. No big deal but things like that just add to the fun of cruising. Bigger things - My wife and I had the drink package. At $55 at day for the classic package, why is beer (Stella, Grolsh priced at $10 a bottle so you need the premium package or pay $1 more?) Also, why is Frangelico (a $25 bottle of liqueur) price at $10 a shot and on the premium package. It just felt so blatantly greedy it was quite disappointing. One thing I was surprised with was even though just out of dry dock was surprised by how many chairs were threadbare. One last item, and this is for Celebrity Brass. The Lawn. This is an absolute waste of space. Real grass! Wow! So what? We left land to go on a cruise. And it is so fragile that there are signs for people to stay off the grass! A new big screen installed that you can only watch on the grass that they don't want you on. Rethink this space. It can be used so much better. More lounge space. A dance space (brilliant), a night club, something. Please. Fix it! Read Less
Sail Date: January 2018
We love Solstice class Celebrity ships. Reflection is the largest. We like the Silouette best for décor and size. We stay in Aqua class for the use of the Persian Garden and Blu. These ships cater to adults. Staff is very ... Read More
We love Solstice class Celebrity ships. Reflection is the largest. We like the Silouette best for décor and size. We stay in Aqua class for the use of the Persian Garden and Blu. These ships cater to adults. Staff is very attentive. Food is excellent in Blu. Unfortunately the Aqua Spa café did not have the usual array of dishes, not hot ones and no poached fruit that we had last September on the Silouette. Aqua class cabins are very well appointed with lots of room for everything. The enhanced room service menu is also very nice. WE found all the entertainment especially good. A highlight was the shipboard singers matinee! Aqua Class has its own embarkation line so the wait was very short. Luggage arrive early too. The computer center could use written instructions for on/off use. Hours for assistance were limited. Shore excursions, shopping guide and guest relations all did a great job. A note about the Persian Garden. It was never full and the facilities are top notch! Read Less
1 Helpful Vote
Sail Date: January 2018
This was my third Celebrity cruise and my ninth overall. I'll start with the positives. Beautiful ship that was easy to find your way around on. The cabin was nicely appointed and roomy enough with a veranda. Breakfast served at Opus had ... Read More
This was my third Celebrity cruise and my ninth overall. I'll start with the positives. Beautiful ship that was easy to find your way around on. The cabin was nicely appointed and roomy enough with a veranda. Breakfast served at Opus had everything you might want and waiter service. Dinner in the same room was also fine except for the steak which was thin and very Sizzler-like. The solarium gave those who don't prefer to take sun all day a good choice to take a break. They also did a great job on the Super Bowl. It was shown in the auditorium on a large screen along with typical finger food for those who chose to eat dinner while watching the game. A former announcer for a pro NFL team also added color. Now for things that need some work. Lunch was a notch or two below the Golden Corral! Same subpar Mexican, Indian and Italian food for 12 days! My wife loves Italian food but only had it the first day as she could not justify the calories for very, very average fare. There was no good NY style deli to be had any day. Ham and more ham-no turkey,corned beef or pastrami to be found anywhere! C'mon Celebrity, you sail out of Fort Lauderdale not Boise! We wound up eating several times at a small cafe that offered "healthy choices " like chicken,tuna and salmon salad scooped on a small plate! Enough about food. The grassy area was a waste of space except for the few bocce players on board. A wake up call did not happen on the morning of an excursion but we backed it up with my iPhone so no harm,no foul but poor execution! Entertainment was just average and the late night adult comedy was limited to only 2 nights! Not many activities happening at the pool either. On one of the days we left the ship for an excursion we returned only to find that they were cleaning up the lunch area which as I said earlier was no big deal but the only good thing offered which was the carving station was the first to go! Lastly,gone were the folded animal towels, the carved block of ice at the pool, a crew talent show,a salute to the hard working staff and a presentation of delicious desserts that I've seen on other cruises and no sushi night unless you paid a la carte. I will conclude with a shout out to our waiters Jerome and Glen for their attentiveness and pleasantness. Read Less
Sail Date: January 2018
First and utmost was the embarkation process at the pier. A total disaster and even the Park N Go driver couldn't figure out what they had done and why they changed procedures. No special line for Concierge and above class. In fact they ... Read More
First and utmost was the embarkation process at the pier. A total disaster and even the Park N Go driver couldn't figure out what they had done and why they changed procedures. No special line for Concierge and above class. In fact they were screaming for suite class to step out of line and follow someone. This was another cruise on the Celebrity Silhouette (past a transatlantic) and dining in the Grand Cuvee was the worst. The maitre'd P...... needs to be reassigned or retrained on how to be cordial to Select Dining Guests. We actually saw her make guests cry when asked to be seated. She should also not be on the phone taking reservations when people are at her counter. We gave up and used room service and the buffet on 14th deck. The entertainment was below par and geared for 20-30 year olds. The shore excursions are way overpriced and unrealistic for the short time you get. We took this ship less than 2 years ago with a happy crew but it seems the crew morale has declined. The men's restrooms were not maintained and often out of towels and no attendant cleaning the floor. Other evidence is our refrigerator was not working and it took some time to convince someone to replace it. We had a guest Vaping off his balcony two rooms forward and informed guest relations several times. He could not be caught after we called and we eventually avoided the balcony. Room service also would deliver a cold breakfast and warm juice. All of the items requested were not delivered (i.e cream cheese and no bagel) several times. We finally utilized Vanessa our Concierge Guest Relations rep who intervened numerous times and made the cruise bearable. We still like Celebrity but will book cruises on their other ships. Read Less
4 Helpful Votes
Sail Date: January 2018
Excellent Ship Celebrity Issues Bookings As we have found in the past, the Celebrity web site is not user friendly. In fact, we found it particularly difficult with booking anything on-line, even just trying to open the reservation. ... Read More
Excellent Ship Celebrity Issues Bookings As we have found in the past, the Celebrity web site is not user friendly. In fact, we found it particularly difficult with booking anything on-line, even just trying to open the reservation. On the other hand, we did appreciate the fact that you can book specialty dining, spa and other activities prior to the cruise which is much better than what some other cruise lines offer. Regrettably, you cannot book a limited amount of Internet usage before sailing; it can only be done on board. Electronic Bookings and web site Once you have a booking number you can perform most administration and bookings online. Baggage tags come with the Guest Ticket Booklet but can also be ordered ahead of time but only after you receive eDocs. There is no notification that your eDocs are ready; you must find that out by searching the booking electronic file or have your travel again do that for you. Because of Hurricane damages to Sint Maarten itineraries were altered to use St Kitts instead. On the web page it showed our trip going to St Kitts but on another page going to Sint Maarten. Confusing to say the least. This was our fourth cruise with Celebrity and the fourth time we report the unfriendliness of the web site. That is a shame because everything else was so outstanding or well above average in our rating of this cruise. It sets a bad tone even before you get to the ship! On the other hand, 45 days before cruising after signing-in to the web site and opening our cruise the eDocs were available. This included the 17 page Guest Ticket Booklet. It is an excellent document that includes baggage tags. In the booklet we found pier instructions, confirmation of our traditional dinner seating selection and other important information to make cruising easy and enjoyable. The baggage tags can be printed off the pdf file and folded according to the instructions. To attach them to the bags you require a stapler or strong tape. We use clear plastic cruise luggage tags that are easy to attach to the bags and comfortably hold the tags given by Celebrity. Baggage tags with adhesive can be ordered on-line from Celebrity and are delivered before departure. Membership Benefits The membership is called Captain’s Club and offers very minimal benefits until you have accumulated a large amount of ``points``. In comparison with Princess Cruises, Celebrity is stingy on free internet for repeat cruisers. It is obvious that they wish you to select pre-paid beverages, internet and gratuities at the time of booking. Embarkation Embarkation is divided into three groups: Suites and Zenith, Concierge, General passengers. We were Concierge class and the check-in and embarkation was very fast and efficient. You board before the staterooms are ready but for us there was also a welcome lunch in the Main Dining room that was very nice while waiting for access to our room. Baggage arrived shortly thereafter. Cabin/Stewart & Amenities Cabin 1068 was excellent. We knew what to expect as we had cruise on a Solstice class ship the year before. Our Stewart, Helmi, was excellent. In no time he knew what our preferences were and looked after us very well. Well done and a great ambassador for Celebrity Cruises. The cabin layout is first class with lots of room and storage space including the space above the bed. The bed was very comfortable and the bathroom well appointed. The shower is larger than what we have had in most of our previous cruises. It has a glass door rather than a butt-clinging curtain. Soap bars, shampoo, conditioner, body lotion etc. were all available and renewed as required. It is far better than wall-mounted gel dispensers as we had in another major cruise line. A flat screen TV offers a wide selection of programming including your ship account and services being offered. In Concierge class we had a bottle of sparkling wine available to us in our cabin and got afternoon canapé as well as fresh fruits daily. The balcony is roomy with two reclining chairs, foot stools and a small table. Restaurant/Food/Service It is difficult to offer anything but praise for the quality and presentation of the food. The daily menu offers a wide selection at each meal and the wait staff members are well above the norm expected in a high-end restaurant. Our waiter, his assistant, and the sommelier were quite efficient and friendly. We had asked for traditional dining and a table for 6 but Celebrity failed us. We did not get a table assignment even though we had booked almost 18 months prior to the sailing. The Maitre D flatly stated that there was no room for us on embarkation dinner and to see him the next day.. I met him at 9 am the next day and after making representation he accepted that we should get a seat that night. Later in the afternoon we received a note with a table assignment. That is not an acceptable practice for Celebrity. There is no formal night on this cruise but two ‘chic’ nights where people wear what they want. We saw long dresses and short ones, shirt and ties as well as polo shirts. The ships have relaxed the codes for better or for worse depending on your point of view. We also appreciate the buffet that is the best lay-out for handling a large number of passengers as well as offering a variety of food stations. We have not found a better buffet on other ships than what the Solstice Class ships offer. The only issue is that the food is often not as warm as we like it. The Main Dining Room also offers breakfast and lunch at specified times. The food is excellent there too as one would expect. We had the classic beverage package which served all our needs well. It is best value for money unless you seek high-end products. Of note, water bottles in the stateroom are expensive and not covered by this package BUT you can obtain small bottles of water for free at any bar on board. Public Facilities All the public facilities were the best of class. We could not offer any suggestion for improvement to them. We love to walk about and ships that have a wrap-around promenade deck. Regrettably Silhouette does not have one and the little bits of promenade decks available seemed to be a smoking area... A word about the Internet on board. First, it is far too expensive albeit it is faster than in the past. On embarkation I started the process to obtain internet service. They offered a selection of options at different prices. I selected a 100 minute option but as I strolled down the page to accept the terms and price, my selection followed to the unlimited internet at $250 which was not my intent. Too late! Celebrity need to review its sharp business practices selling an internet package. Itinerary We had been to the Caribbean often before thus we sought just a pleasant cruise with sea days that we love. After the first 3 days of very rough seas the Captain found calm seas but we missed Antigua. There were lectures on local history and anthropology as well as shopping guides that were of some interest. The Captain’s daily briefings at 10 am were informative but he was not the best communicator we have met on Celebrity ships. Shore Excursions We did not book excursions. Disembarkation Concierge passengers could wait for their disembarkation call in one of the specialty dining room where a continental breakfast was being offered. We proceeded ashore promptly when called and our bags were readily available. US Immigration and Customs went smoothly then we boarded a taxi for our hotel. Communications The evening newsletter was useful. The navigation channel on the television in the room is very limited in information and the map is way too large for anybody to know the position of the ship. The competition shows the detailed position of the ship, the heading, speed, temperature, sea state etc. The weather forecast for the next port was often not accurate and on one occasion it was not changed for four days... Recommendation Overall, we would recommend Celebrity Silhouette to anyone wishing to sail on a great ship with an excellent crew and superb culinary delights. Read Less
9 Helpful Votes
Sail Date: January 2018
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we ... Read More
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we arrived in Ushuaia seven hours after the scheduled time. All tours were rushed and by the time we finished the tour all shops and museums were closed for the day. It was our intention to visit this far away place thoroughly and experience the life here. Then we were supposed to circle Cape Horn, but the ship just went a little north then turned around. When we got to Elephant Bay the ship was not able to get close to the shore because it did not have enough force. We did not stop in Port Stanley because of the weather and our next stop, Port Madryn, was canceled. We were on board for 12 days out of the 14-day cruise. This ship was working with only one propeller for a long time. Celebrity was well aware of this problem yet it chose not to disclose it so as not give the passengers the right to cancel the trip without penalties. It is still sailing north and back to Antartica without any plans to stop to fix the problem. Read Less
2 Helpful Votes
Sail Date: January 2018
This was easily the best cruise vacation ever, and the best vacation ever. Despite missing one port (Nassau) due to weather, and an itinerary change from when we first booked (St. Maarten swapped for Antigua), it was just perfect. The ... Read More
This was easily the best cruise vacation ever, and the best vacation ever. Despite missing one port (Nassau) due to weather, and an itinerary change from when we first booked (St. Maarten swapped for Antigua), it was just perfect. The staff all provided excellent and friendly service. Summit is a wonderful ship. My wife and I are still somewhat novice cruisers, this one was our third. Our two previous cruises were with Royal Caribbean, and both were very nice. We read a lot of reviews leading up to the cruise and expected it would be wonderful, but our experience easily outpaced those expectations. We are fairly quiet people and don't really enjoy big crowds, I don't think you'll ever find us going on one of the ginormous ships, so the smaller, more intimate Summit was perfect for us. The ship is very easy to navigate. Also, Celebrity does tend to draw from an older demographic, so it is far less of a party ship compared to Royal. This is another big plus for us! The whole cruise was very relaxed. There is plenty to do on the ship, but at the same time, not an overwhelming number of activities where you feel stressed to fit everything in. Embarkation was pretty smooth, thanks in large part to being a suite guest, which meant a pretty short check in line. But beyond that, and despite the terminal still being not being in the best shape due to the hurricane, operations were very smooth and we were on the ship very quickly after arriving at the terminal. I would say it took 10-15 minutes max. I've read in other reviews about Summit looking old or seeing better days. Sure, Summit obviously looks different than the brand new giant ships in Royal and Celebrity fleets. And any vessel on the ocean is going to pick up some rust spots (we are talking about salt water after all). But honestly, I couldn't find any remotely significant issues with Summit's appearance or upkeep. All of the spaces were clean and well maintained. Carpeting and seating all looked to be in top notch shape. Summit is also very easy to navigate. It's a smaller ship, which we like very much, but it was never more than a few minutes to get to any part of the ship. I'm pretty sure our next cruise will be on the Summit. We got a good deal on an upgrade from an Aqua Class room to a Sky Suite. So we took full advantage of the perks, namely the suite dining room Luminae and the exclusive suite club, Michael's. Luminae in particular was well worth the upgrade. Again, as quieter people, we really enjoyed the smaller, quieter dining setting as compared to the large main dining room. Food was excellent, service was excellent, and we had the opportunity to get to know fellow cruisers. Staff and service were excellent. Our stateroom steward Adhy was excellent in the upkeep of our stateroom. Our butler Chip was perfect for us. He was really good at reading that we were introverts and didn't push himself on us checking in, he seemed to always know the perfect time to find us in the hallway or other areas to check in. He was super helpful! I also have to give special recognition again to the staff at Luminae. Denis the maitre'D always provided us great service as well as our waiters Juan Pablo and Dominic. Dominic especially was excellent. He was super friendly, but also super knowledgeable when it came to explaining what was on the menu, which was good for my wife and I as we aren't foodies and don't do a whole lot of fine dining. But he was also quick to learn our preferences and his recommendations each night were always right in line with our tastes. I hope Celebrity treats him (read: pay) well. A great asset to the cruise line. Again, as suite guests, the disembarkation process is pretty, well, sweet. Our Michael's Club concierge Anastasia escorted us off the ship and had special clearance to get us ahead of the line to go through customs. Probably 10-15 minutes max from when we left Michael's Club and were in a taxi to the airport. The service was excellent, the ship was in great service, and everyone from staff to fellow cruisers were all super friendly and nice. It really was the perfect vacation! Read Less
Sail Date: January 2018
We booked this cruise 3 weeks PTD for the amazing price for an inside stateroom. The cabin was well appointed and roomy. I couldn't believe all the storage spaces. We went to Antigua, St. Kitts and St. Thomas. Nassau was aborted due to ... Read More
We booked this cruise 3 weeks PTD for the amazing price for an inside stateroom. The cabin was well appointed and roomy. I couldn't believe all the storage spaces. We went to Antigua, St. Kitts and St. Thomas. Nassau was aborted due to high seas. We did tours on St. Kitts and St. Thomas. Stayed on board for Antigua. Their big claim to fame is 365 beaches. We preferred the lovely poolside and spa pol areas. So relaxing and with hardly any passengers around, you did not feel cramped for space. Really glad we did that because our 3 sea days were not so nice poolside. Way too many people for such a small area. It was crowded and noisy. This was our first Celebrity cruise and I had heard great reviews about the food. Sadly, we were disappointed. The Cosmopolitan dining room was very pretty, service excellent but the food was just so-so. It could have had more flavour and be hotter. The Oasis Cafe (buffet) lacked variety. Plus there were 4 separate buffet areas, the 2 standard (port and starboard) and then a separate pizza place and a grill at the stern. Unless you spend time walking allover the place, you would never know about the last 2. So it was a lot of walking just to see what was there and then go back to get what you want. Plenty of seating and the service was very attentive. The food lacked in flavour and needs to be hotter. Embarkation was San Juan and I will never sail from there again. You can find great cruises out of Florida without the hassle and extra expense of flying to San Juan. It was a good thing we flew in 1 day early. I had the unfortunate experience of having one bag not arrive when I did. It was a complete mess trying to have the bag delivered to the ship. American Airlines said they would, Celebrity said the porters pick them up. Well, i was notified by Guest Services that the porters said they could not promise to get the bag to the ship on time. I was told the best way was to go get it myself. Seriously! So I was already on board and getting settled in when I had to take a cab back to the airport. The bag was there but AA didn't understand why I came for it. It was tagged for 5pm delivery. Get bag, get cab and go back to ship. $50 later I am at the pier with my bag. It became a finger pointing contest as to who lied to whom and I was the one caught in t he middle. I blame Guest Services for not knowing procedure and sending me back to the airport. And here's the clincher .... upon returning to the ship, I was not allowed back on. Why? Because I had my husband's ship card. It was scanned when I left the ship but no one noticed it was the wrong card. So now ship's log has me on board and my husband off. By this point I was ready for a complete melt down. Fortunately a very nice man with port services spoke with embarkation check -in and I was whisked to a special desk, issued a new card (thank heavens I had my passport) and then escorted to the ship. My escort demanded to speak with ship's security supervisor who immediately took over. I was then escorted to our room where the security officer verified my husband's presence and identity (recording it all on a body camera). I was so stressed and exhausted (did I mention HOT too?) Sadly, not a single Celebrity security person ever apologized. I went back to Guest relations several times but the woman who helped me initially was never there and I really did not want to repeat this tale of woe. As for the stress, the massage I had booked earlier was the perfect remedy. Spa services...WOW!! I can't say enough good things. We had a couples massage and I had a pedicure. The best I have ever had. Read Less
3 Helpful Votes
Sail Date: January 2018
Some backgroud: This was my third cruise, my husbands first. I had sailed with HA (Veendam I believe) and RCCI (Oasis). We booked this through cruiseshipcentres for our honeymoon. Our original ports changed due to the hurricanes ... Read More
Some backgroud: This was my third cruise, my husbands first. I had sailed with HA (Veendam I believe) and RCCI (Oasis). We booked this through cruiseshipcentres for our honeymoon. Our original ports changed due to the hurricanes but we decided to stick with the new ports they chose. Embarkation was the quickest I've ever experienced. Celebrity has it down to an exact science, and the whole process took about 15 minutes from the moment we arrived to the moment we stepped foot onboard. Ports of Call: Ft Lauderdale 2 sea days Antigua Barbados St. Lucia St. Kitts St. Thomas 2 sea days Ft. Lauderdale Celebrity Reflection is the current newest ship in the Solstice series, built in 2012. It was dry docked for 10 days prior to our trip, for maintenance and scheduled cleaning/painting. It sure felt like a brand new ship when we got on! It was clean, crisp, and felt amazing. Our room originally was on deck 6 with a partially obstructed view (we could see the tops of the life boats). Seeing as it was our honeymoon we tried to get an upgrade by visiting Guest Services within just a few minutes of boarding the ship. Maria, one of the Guest Service Managers, immediately helped us out and told us she'd let us know if we could get a better room once everyone was on board...and sure enough, hours later we were moved up to deck 7! The room had no obstruction and was situated on the part of the ship where the verandas stick out...room 7221. It was close to the elevator which we loved. The rooms are very quiet, you can almost never hear your neighbours (unless you get an angry old man next door who liked to slam the door every now and again). Our stateroom attendant, Luis, was fantastic. Over the next few days he learned our habits and would greet us at our usual late breakfast and late dinner, and would make the bed exactly how we liked it. He also supplied us with a bottle of champagne for our honeymoon. Our cruiseshipcentres rep also gifted us with a plate of chocolates. It was simply put, PERFECT. The only specialty dining we paid for was at the Tuscan Grill. We took advantage of the 30% "day 1 special", so it only cost about $65 CAD for the two of us. We live in Alberta and are spoiled by great steaks, and the steak I had was on par with a great steak house locally. Husband had a seafood dish (salmon?) and he loved it. We ate mostly at the Opus Dining Room at open seating. We were NEVER disappointed in the food, and we highly recommend the escargot, french onion soup, lobster tail, beef wellington, prime rib, and the salmon. You can't go wrong with the dinners served at Opus. We used the buffet for breakfast and lunch, as well as the Mast Grill for hamburgers/hot dogs/fries. We didn't try all the dining options and we heard that QSINE was really good, we'll have to try it on our next cruise! Comparing the food on Celebrity to Royal Caribbean, there is no comparison...Celebrity wins hands down. OLD Holland America would have been on par but recently Holland America has really slid in quality. There are a ton of places to just sit and relax. From "The Hideaway" which is located on deck 7 (complete with a self serve coffee/tea bar) so the many different bars, library, and little coves all over the ship, you'll never be without a place to sit and relax. My ONE complaint about seating would be around the pool area...people "towel chairs" by leaving their towels on deck chairs all day, leaving them from the morning and not returning...sometimes all day. If there isn't a policy on this, there should be. Towels shouldn't be allowed to "save" a deck chair indefinitely. We didn't take in any shows (it was our honeymoon afterall LOL) but we heard they were all very entertaining. We had a comedian, an illusionist, some dancers, and others. If you like to cruise for the entertainment, you won't be disappointed. If you're like us and don't care either way, you won't be sad you missed it, as there are lots of other things to do. Casino - we lost all our money so I'd like to say I hated it, but we still had a great time. They have lots of tournaments all week so gamblers should have no problem getting involved. Be sure to use your Sea Pass to earn points. The boutique shops are nice, it would be nice to see some clothes a little younger than the wardrobe of most 60 year old women, but seeing as the average age is probably around 50-60, I can see why the clothes are geared that way. The jewellery store is beautiful with gorgeous pieces. They opened a Tiffany's while we were there. I've worked in jewellery before and would NEVER pay Tiffany prices for Tiffany pieces, so there's no way I was buying, but it was neat to see. Our ports of call were all great, here's a quick rundown: Antigua - swim with stingrays!!! An experience of a lifetime Barbados - THE BEST BEACHES WE HAVE SEEN SO FAR. We did a private tour of the Island with CJ's Tours, we fed some monkies, and we went to a beach near the port (can't remember the name of it but you pay $20 for 2 chairs, an umbrella, and access to a bar and some little shopping areas). The beach is the best beach we've ever seen. St. Lucia - we did the Marigot Bay Your Way tour. It was ok. St. Lucia is a gorgeous island, we were hoping for an amazing beach, and it just wasn't amazing. The view was amazing though. St. Kitts - we did an open air taxi around the island (booked off ship). They'll tell you it's a 2.5 hour tour, it ends up being a 6 hour tour, and they might almost kill you with how they drive. It was great to see the island but it was a little annoying how long it took and we didn't like almost dying in a car crash St. Thomas - our least favourite port. Originally we were supposed to see St Maarten but the hurricane changed that, so it was switched to St. Thomas. It's known for it's jewellery shopping, but we were shopped out so we just walked around downtown ($4 cab ride each, each way). If you like pushy sales, then you'll love it. We just liked a nice, slow day to walk around with no real plan. Back on board, you can't go wrong with the service. Even in the public bathrooms, you'll find an attendant making sure it's spotless. This isn't the best cruise for kids - there were MAYBE 12 kids total, if you want to bring your kids, don't do Celebrity. Royal Caribbean would be a much better choice. Disembarkation was sad because we didn't want to leave. It wasn't quite as smooth as embarkation, but that's only because it took a little longer for the port to clear us in. Would we go again? ABSOLUTELY YES. We've already put down a deposit for a future cruise. Overall this was a fantastic break for us, a memorable honeymoon, and we met some amazing new friends. Thank you Celebrity Cruises for treating us like Celebrities! Quick tips: Get a beverage package - at the minimum get the Classic package If given perk options, choose Classic Bev pkg and Gratuities pkg Opus Dining Room is great for all dinners, no need to pay for extras if you're on a budget Get up early to get a pool deck chair Bring lots of sunscreen and basic medication (for colds) because it's EXPENSIVE onboard Bring jeans/comfy yet casual clothes for nighttime, it can get chilly Don't be afraid to ask for upgrades/perks Take advantage of spa deals on the last few days of the trip (good deals) Read Less
3 Helpful Votes
Sail Date: January 2018
This was our 13th cruise together, and first with Celebrity. We have cruised on the “Big Three” up until now. Not only was this our first Celebrity cruise, but at a 10 day voyage this has also been our longest. We are ... Read More
This was our 13th cruise together, and first with Celebrity. We have cruised on the “Big Three” up until now. Not only was this our first Celebrity cruise, but at a 10 day voyage this has also been our longest. We are Florida residents and drove to Ft. Lauderdale for our cruise; thus we did not participate in any hotel, air, or any other activities before embarkation. The Reflection happened to be in drydock the week before this cruise. So as one would expect, the ship was immaculate. All the furnishings, carpet, and all other surfaces were in pristine condition. The ship was just beautiful, and the artwork ranging from interesting to beautiful only enhanced the atmosphere. The Lawn Club provided a somewhat unique atmosphere, although the grass was in bad shape. We sailed in January, so I’ll blame the weather for that one. As far as shipboard activities, we must say we found ourselves with more down time than we have experienced before. Typically we have to debate on what activity to participate in on a cruise. With this trip, we had hours with little planned. This isn’t to say there was nothing to do, just not for our age group and interests. We tried to make all the trivia sessions, but found them to be very challenging. We play trivia frequently at home as well as on cruises, and we usually do very well. This time, we were embarrassed. However, the staff (Charlotte) noticed this reaction in us and took the time to stop us and ask if she could change anything to make our experience better. This is a level of service not found in cruises past, and a credit to the cruise line. We did however really enjoy the Silent Disco, as well as Coca Cola tasting, and other games. We blew a few bucks in the casino, which was a pretty standard experience. Bingo was also there, although we played only once. Regarding service, I can sum this up in a single sentence: The best we have ever had. From John our cabin steward, Gede in Sushi on Five, Jayson in the Opus dining room, Charlotte in the entertainment staff, and Martin our cruise director, the service we experienced was outstanding. Just about every crew member we interacted with or even just passed in the corridors was smiling, friendly, and went out of their way to make sure we were enjoying ourselves. This level of service we rarely find on land, to say nothing about past cruises. We had some wonderful shore excursions during our cruise. In Antigua, we did the Stingray interaction tour, and were amazed. The stingrays got up to 5 feet across, and it was awesome to have them swimming around our legs and come up to us for food. The staff did a great job in teaching us how to safely interact with them. In Barbados we did the turtle and shipwreck snorkel. We saw the rear end of a turtle as we got in the water, and that was it as far as turtles. Can’t control wildlife, but at least the shipwreck was interesting to see. The crew on the boat tour we used was some of the best we ever had. Very friendly, talkative, and fun. We even skipped the beach part of the excursion to sit on board, drink delicious rum punch, and talk about their country. In St. Lucia we chose the Marigot Bay on your own tour. We should’ve known that a $35 shore excursion would be a disappointment. We found ourselves between closed shops and a beach that we couldn’t use chairs or anything else without paying for it because it belonged to an unaffiliated resort. In St. Kitts we took the Jungle Tour and Beach. This tour is NOT to be missed! Greg, who owned the tour company, was our guide in an open air off road vehicle. We went up into the mountains for fabulous views, stunning picture opportunities, a sampling of local rum punches, followed by an hour stop at a beach resort. Greg was extremely knowledgeable and really made the tour outstanding for us. Lastly, in St. Thomas we participated in the Discover Scuba Diving excursion. If you have never tried scuba and are interested, this is a great way to try it without too much stress. You get a safety briefing followed by practice with some safety drills (regulator recovery and mask clearing), and then it is off for a 30 or so minute dive at approximately 40 feet deep around a ship wreck. The staff did a great job, and we had a blast. However, we both had a hard time with the masks, so you may want to bring your own if you have one. Lastly we participated in the behind the scenes tour on our last sea day. We have done this type of tour before on Carnival and Royal Caribbean. This tour has been our least favorite, unfortunately. We visited the bridge, engine control room, MDR galley, and the laundry facilities. We passed by the captain and cruise director as we approached the bridge. Why not have one of them on hand for photos or a Q&A session in the bridge? On a prior tour we had our picture taken at the ship controls next to the captain. It is still one of my favorite cruise pictures, and I wished we could have a similar experience. Our tour guide mentioned other areas on board (crew bar, crew mess, etc) that we didn’t visit. Why not? Additionally, on other tours, we were given lanyards with “behind the scenes” on it, as well as tote bags showing that we took the tour. On this tour, we got a smile and a thank you. With how well everything else was done on this cruise, I was surprised that the tour was as bland as it was. At $100 each and a group of 20, that’s a lot of profit that really should be used to make the tour more rewarding. We were in cabin 9101, a balcony cabin at the very front of the ship. The cabin was nicely laid out, although we found storage space to be somewhat lacking. The room was well maintained however, a credit to our cabin steward. The TV is on a swivel to make it easier to see from the bed, but the swivel didn’t remain stationary and would move during rough seas. So every few seconds it would slide from side to side, making it kind of difficult to watch. The balcony was bigger than on other ships, and had plenty of space to stretch out after a great breakfast or while reading. The biggest complaint about our cabin would be the lack of outlets at the bedsides. We found the food on Celebrity Reflection to be outstanding. We ate at The Opus Dining Room (the MDR) several times, and were very pleased. The sommelier made rounds just after being seated and the dinner service was wonderful. Wine was refilled without request, and our servers were great. One “formal” night we had lobster tail, a treat I always look forward to. Our server Agus offered to bring me two. I have asked on prior cruises for one plate, one set of sides, and two lobster tails; every time before I was told they couldn’t and was brought another plate, making dinner longer for us and ultimately a waste of food because I just wanted the extra tail. Agus knew what I wanted without asking. All the food we had in the MDR was wonderful. I was also surprised at the quality of food in the Oceanview Café, the ship’s buffet. Lots of variety and everything was delicious. It never felt overly crowded there, and fining seats wasn’t a hassle. We also made reservations for the Lawn Club Grill, and had a great time. We chose to cook our own steaks, and were given guidance and tips by the venue chef. He was lots of fun, and the pizza and steaks were amazing. We not only enjoyed fantastic food, but had a lot of fun as well. On our second sea day we had lunch in Sushi on Five. Gede was our server, and he was excellent. You could tell he took pride in his job performance, and he provided information on how each dish was prepared for us. The sushi was excellent! On the downside, we were disappointed with the Mast Grill, which has burger and hot dogs. They advertise “to order” burgers, but both times I ate there my burger came out of a giant pan of prepared meat patties on top of the grill. The fries were acceptable, but this was otherwise a disappointment. As far as bars, the drinks were pretty good. Of special note is the Martini Bar. I’m not one to regularly order a martini, but it only took one to get me hooked. I returned several times, and had some wonderful drinks. Not only are the martinis delicious, but the staff can put on a great show. This bar was usually crowded, and a fun place to be. Also not to be missed as other reviewers have said is the Sunset bar, especially when sailing away from a port. The staff cranks out drinks quickly, and this makes for a fun place to hang out before dinner. We traveled by ourselves, so I can’t respond regarding the kids activities. However, we did note that there were very few children under the age of 18 on board. I heard a crew member saying that there were fewer than 20 children onboard. If you are traveling with little ones who are looking to make friends as my nephews do during the kids activities, this may not be the smartest choice. Regarding the entertainment, we found the Reflection offered a variety of acts that were wonderful. From comedians to magic, from vocalists to a hypnotist show, and not forgetting the rock band, Celebrity brought us some outstanding entertainment. The production shows were also entertaining, although we more enjoyed the guest acts. We looked forward to the entertainment each night, and planned our nightly itinerary ensuring we caught each one. Disembarkation was a breeze. We always do the express process, carrying off our own luggage so we can get home sooner to see the fur kids. There were plenty of staff on hand to facilitate this process, and we went from cabin to car in under 30 minutes. To summarize, we had a great trip. As this is our first venture into a premium cruise line, I can say that Celebrity made the extra expense well worth it. The food was the best I have had on a cruise ship, and the level of service will be very difficult to beat. The ship was simply beautiful, and we had some unforgettable shore excursions. My fiancée enjoyed herself too, but was disappointed in the lack of activities on sea days. She doesn’t enjoy sitting by the pool people watching, or gazing at the ocean while listening to some great music. If you are the type like her and expect belly flop competitions, hairy chest battles, or towel animal making classes, this might not be the cruise line for you. Despite the fact that regarding age we were most certainly in the minority (both under 40, we were called “kids” and the jokes by other guests even started in the embarkation line!), our fellow passengers were a lot of fun. I think we’ve chatted with more people on this ship that we didn’t book with than on all other cruises combined. While the boat was relatively quiet after 11 PM on most nights, the Silent Disco was some of the most fun we’ve had at sea. Those folks were rockin’ well past our bedtime. We will certainly sail with Celebrity again, and I am already excited about it. Read Less
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