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2 Celebrity Reflection Cruise Reviews for Romantic Cruises to Caribbean - All

We chose to sail in the Concierge class for several reasons. One was that we were celebrating our 30th and we wanted to add a little extra posh to our experience so we felt the money would be well spent. We arrived early to take advantage ... Read More
We chose to sail in the Concierge class for several reasons. One was that we were celebrating our 30th and we wanted to add a little extra posh to our experience so we felt the money would be well spent. We arrived early to take advantage of the early boarding offered to Concierge guest and to also attend the Concierge only special luncheon. To our surprise, the early boarding was being offered to EVERY guest, the lines were not truly expedited as stated The special luncheon was not only a limited offer of fish or lamb but was also being offered to other guest as well. We quickly decided that the buffet would have better offerings and excused ourselves in search of something to eat since we had passed on our hotel breakfast expecting a better culinary experience at the luncheon. As you can imagine, the buffet was slammed and seating very limited so we had to roam around stalking people for a seat for a good chunk of time and then go individually or risk losing our table since people were standing everywhere just waiting to find one. We decided to shake it off and just enjoy the other perks the Concierge class had to offer us. Since Concierge staterooms come with fresh fruit and wine upon arrival we headed there to relax and enjoy them on our balcony. Sadly we opened our door to find that none of the items advertised were present and our mini bar was full of old items from the previous guest but no drinks. It was TOTALLY lacking any WOW factor at all! Nothing special as promised. It was then that we both just looked at each other and asked,"why did we pay extra for this class again?" Well, we still had the benefit of the upgraded room service menu and that was also an important thing to us since we had planned on sleeping in and eating on our balcony each day. Problem was that they had neglected to bring us menu cards as well as all of the other promised amenities! The room attendant did come after our phone call to drop off door cards and three old bruised shriveling apples but nothing else, not even a pen to fill the cards out with! This was the beginning of what would continue to be a hugely disappointing cruise with horrible service, cold and late room service orders. Infact,on the first day we received our order, it came with only a pot of hot water. No cups, no tea bags, nothing, just a pot of hot water, ice cold bacon and ham, dry croissants and two or three tiny slices of fruit! Luke warm, bland buffet food and generally poor service and attitude would be the standard for the rest of our days on board. Even after talking with guest services, nothing seemed to improve. Our room was not made up two days out of 7 nights not including our arrival mishap! Totally substandard service and no one on staff seemed to care. I wish I could believe it was just our opinion but as the week went on it would be a growing topic in the bars, elevators and other common areas and it became impossible to ignore as someone was always upset and discussing it! All in all there was very little that we felt lived up to a cruise of this cost or the reputation of this cruise line and we wished that we had just stayed home and saved our time off for a better choice. Read Less
Sail Date November 2016
We have cruised with many cruise lines over the years and last year we had the wonderful pleasure of cruising on the Celebrity Eclipse and we loved it. The ship, the food, in fact everything was perfect so we booked an Aqua Class cabin ... Read More
We have cruised with many cruise lines over the years and last year we had the wonderful pleasure of cruising on the Celebrity Eclipse and we loved it. The ship, the food, in fact everything was perfect so we booked an Aqua Class cabin Christmas Caribbean this year without hesitation on the sister ship 'Refelection'. Embarkation was busy, however you expect that on a big ship. We stayed with friends in Miami prior to joinung the ship so we were ready and excited for our cruise. The ship was very similar BUT we feel that Celebrity seem to be cutting back so much it was like chalk and cheese. How could 2 cruises be so different? For us we loved the sail always on the Eclipse, picture the scene ........ sat on real grass on lawn club seats being served wine and cheese with a lovely duo playing in the background. Pure class which made Celebrity a cut above the rest and that happened 3 times during our cruise. This cruise it did not happen, when I asked why? I was told that the weather in the Caribbean was to unpredictable for this to happen, HOWEVER they were happy to offer an outside BBQ with the officers for $100 per person. What happened to the unpredictable weather? There was a saying that I learnt from the passengers on this cruise 'Nickles and Dimes' which means that Celebrity are cost cutting that much it so apparent it's scary. The lack of fish and seafood: This is another 'Nickles and Dimes'! The buffet in the Eclipse offered a wonderful selection of fish and seafood, however this was not the case on the Reflection. After day 3 of one fish choice on the lunch menu I asked to see the Head Chef. He said that he would offer another selection but due to his orders from head office he was not able to offer seafood. IN THE MIDDLE OF THE SEA AND NO SEAFOOD? REALLY? He stated and I quote: the demographic on Caribbean cruises was different to European cruises, I then said so what your saying is that Americans prefer burgers and meat rather than fish and seafood and he just smiled at me. Thing is that we may be British but we have many American friends who love fish and seafood as much as the Europeans so that is complete rubbish Chef!! We are not massive meat eaters so fish and seafood is an important part of our diet snd that's one of the many reasons we love cruising... The cabin was lovely as expected but the points we have written about let us down. The staff were friendly but seemed overworked on this ship. The Entertainment was hit and miss but it lacked something that other ships has to offer. If your looking for class and seafood forget the Celebrity Reflection....... We have! Never ever again. Shame on you Celebrity!!! Read Less
Sail Date December 2015
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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