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1 Helpful Vote
Sail Date: March 2019
We went on our first cruise to celebrate my 50th Birthday and wow, we were super impressed by Celebrity and were told by many cruise addicts, once aboard, that we had selected by far and away the best line and a great ship. Our ... Read More
We went on our first cruise to celebrate my 50th Birthday and wow, we were super impressed by Celebrity and were told by many cruise addicts, once aboard, that we had selected by far and away the best line and a great ship. Our concierge class cabin 1210, was excellent, with very comfortable bed and plenty of storage space for clothes, cases and other items. The balcony was excellent, with very comfortable loungers with foot stools. The ship itself (Reflection) is in excellent condition, very well maintained to high standards, it is clean, bright and safe. The crew, were all excellent, friendly, attentive and professional, our cabin steward, was amazing and took care of everything we wished for. Entertainment was very good, albeit 'toned' down somewhat, in particular the comedians, for a family audience. We were impressed with the overall ambience of the ship, with pretty much everyone onboard, being super friendly, polite and considerate of everybody around them. No louts, loudmouths or intimidating groups - which we were very pleased about. We went on a number of excursions, including Snorkel and Kayak, Mount Gay rum tour (I am a big fan and it was great), beach tours and plenty more. All was well organised, safe and stress free. All in all, this was a fantastic first cruise experience, which I can highly recommend to anyone who is not so sure it is for them. Read Less
1 Helpful Vote
Sail Date: March 2019
Starting from Fort Lauderdale is always our choice - such a lovely port. We stayed in Hollywood for 3 nights pre-cruise (see separate TripAdvisor review). Mardi Gras in New Orleans was the highlight of this cruise. We chose it because ... Read More
Starting from Fort Lauderdale is always our choice - such a lovely port. We stayed in Hollywood for 3 nights pre-cruise (see separate TripAdvisor review). Mardi Gras in New Orleans was the highlight of this cruise. We chose it because we had never been to New Orleans. What a spectacle! And the Reflection made the most of it, with purple, green and gold decorations, events for all cruisers and especially for Captains Club, and the music. I can't say enough about "Big Mike"' musical director, band leader, trombone player par excellence! Also, Ray Brown Jr Jazz band, Danny Smart singer/guitar player, and Starlight Duo cello and violin were all fantastic. Celebrity CEO Linda joined us in New Orleans, and again in Grand Cayman to celebrate International Women's Day. She is very enthusiastic and delightful to meet. We received useful "Celebrate with the CEO" gifts in our cabin almost every day! The Reflection docked in NOLA starboard side to the dock, right at the end of Julia St. It was a short walk up it to the Bacchus parade route on Sunday night - perfect! And an easy walk the next day into the French Quarter. The parade is not visible from the ship because of the large Convention Centre and Riverwalk Outlets buildings at the dock. The Reflection has several large foyers for entertainment as well as numerous bars. Our only criticism was that the Ensemble lounge was always packed and we could not get a seat to listen to Ray Brown! The evening shows were all excellent, especially Broken Strings, Elysium, and Euphoria by the Reflection cast of singers, dancers and acrobats. We enjoyed a backstage tour with Emma, the lead singer/dancer. These kids have boundless energy! Read Less
1 Helpful Vote
Sail Date: February 2019
Our wonderful travel agent had put together a group of about 60 folks, many of which we had cruised with previously. We have done a number of previous cruises aboard Celebrity ships and have enjoyed them. So, this seemed to be a logical ... Read More
Our wonderful travel agent had put together a group of about 60 folks, many of which we had cruised with previously. We have done a number of previous cruises aboard Celebrity ships and have enjoyed them. So, this seemed to be a logical choice. Leaving New Hampshire, in February, and going to Southern Caribbean sounded like a good idea. We had previously been to each of the ports of call, so that was not a major draw. Our cabin was 2131 (supposedly a former Aqua Suite, that is now a Sky Suite). The location is fine and convenient. The suite attendant and butler were both outstanding and professional. This suite has more than ample storage and is quite spacious. There is a considerable overhang above the balcony, which found very nice. Even being in the Caribbean, we had ample shade, with only a short jaunt to the fully open-to-the-sun decks, if desired. Some of the aspects that we most enjoy about cruising in suites aboard Celebrity ships are dining in Luminae and relaxing in Michael's Club. On this cruise Luminae dining was almost on par, but the Michael's Club experience was somewhat disappointing. The source of the disappointments were not due to any lack of effort on the part of the crew, but were systemic. It seems that when Celebrity chose to do away with the Aqua Suites, and convert them to Sky Suites, they neglected to factor in the full impact. As we were told by one of the ship's hotel staff officers, the Reflection now has more suites than any of the hips in this class, and yet Luminae and Michael's Club are the same size as the other ships in this class. Hence frequent periods of over-crowding can (and do) occur, probably too frequently. The staff in Michael's Club try their best but available space and furniture size/configuration work heavily against optimal usage. Luminae has some of the same issues (to a lesser extent). One immediate step to alleviate one aspect would be to have an additional sommelier available to assist at the very heavy usage times. We had no problems with overall service, entertainment, or activities, except perhaps the quality of some of the wines offered with the beverage packages. Read Less
2 Helpful Votes
Sail Date: December 2018
From standing for 3/12 hours in terminal or outside in weather to embark to the EXTREMELY long distance walk to disembark the cruise was disappointing. For a Holiday Cruise it was not very decorated. Had a balcony room with no bathrobes ... Read More
From standing for 3/12 hours in terminal or outside in weather to embark to the EXTREMELY long distance walk to disembark the cruise was disappointing. For a Holiday Cruise it was not very decorated. Had a balcony room with no bathrobes or toiletries. The cabin had poor storage. The cabin service was excellent as was all the service on the ship. The food in dining room was mediocre. My opinion is that there are so many specialty restaurants now, wanting you to spend more $, that the dining food has been dumbed down.The buffet food was generally tasteless, but an abundance of choices.Entertainment was alright, nothing special. For Christmas Eve there was a service that was pathetic. I don't know if the problem is the ship or this is the way Celebrity now operates. The walk from the ship to land was very, very long in St. Martin. There should be some type of transportation for seniors without having to get wheelchairs, which is what we will have to have available on next cruise Read Less
Sail Date: June 2018
It was a surprise anniversary present to celebrate 50 years married. What a way to do it,the only way,and that's in STYLE. Totally spoiled like no other holiday. 1 the ship ,what can't you say about her and the crew. ... Read More
It was a surprise anniversary present to celebrate 50 years married. What a way to do it,the only way,and that's in STYLE. Totally spoiled like no other holiday. 1 the ship ,what can't you say about her and the crew. Professional, organised, polite,hygienic, happy and cheerful. Going that little bit extra just to please. 2 Security at its best. 3 Food ,well if anyone complains about 5 star meals they must be Ill. Breakfast great selection.lunch if you had room. Evening dinner in the Pegasus something else. Table 570 we hijacked it for the entire cruise. Head waiter Roberto and waitress Teresa looked after our party of 7 like family. Advising us on the menue selection,the destination for the following day,places of interests, wine for the evening. So relaxing to know your being looked after. The food and quality pluses presentation equals to at least a Michelin Star rating. 4 The cabin steward for 203 just brilliant. Nothing was too much trouble. 5 The cruise itineraries can only be described as brilliant. However Malta could be sacrificed for another destination. 6 The on board facilities and entertainment were mind blowing. Something for all age groups. Finally, than you for just an amazing experience, something to remember and something to plan for the next one. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise because we were part of a larger group who wanted this itinerary . The Reflection was outstanding in many ways the public areas were all in beautiful condition and gave a quality appearance The food was outstanding, ... Read More
We chose this cruise because we were part of a larger group who wanted this itinerary . The Reflection was outstanding in many ways the public areas were all in beautiful condition and gave a quality appearance The food was outstanding, service was great. The theater was the best I've seen anywhere,but the entertainment was average at best. The casino left me with mixed feelings on the one hand there was no smoking which was great, but only one Black Jack tournament, one poker table and a smaller size area I would cruise on the reflection again because it is a very comfortable ship to be on. I highly recommend the Reflection. This was our first cruise on Celebrity and probably won't be our last.The ports of call were all excellent and we had enough time in each although the overnight in St Maartin was more than I cared for. Read Less
Sail Date: February 2018
itinerary was what we wanted, ship was a plus, clean and the crew seemed happy to be there and to satisfy any wants or needs. wait staff in the dinning rm were willing to satisfy all request, changed out veggis when they were repeative. ... Read More
itinerary was what we wanted, ship was a plus, clean and the crew seemed happy to be there and to satisfy any wants or needs. wait staff in the dinning rm were willing to satisfy all request, changed out veggis when they were repeative. well versed on the meals offered and able to explain each app and desserts. the Lido staff were both pleasent and friendly. two really stand out one being the barista he seemed to enoy interacting with the guests lost his name but from Dublin a pure pleasure to talk to, the other walked around with his coffee asking for all the happy people. there was some who walked around singing and making it for a very pleasent for all. The silent disco was outstanding both listening and just watching, took a couple of minutes to understand but it was pure pleasure, also the Beattles band played once in the theater and in the atrim they seamed entertain all the guests both nights. Read Less
2 Helpful Votes
Sail Date: October 2017
The Celebrity Reflection repositioning cruise was an excellent experience, with great weather and lots of options for enrichment, entertainment and relaxation. We chose Celebrity Reflection because of previous very pleasant sailing on ... Read More
The Celebrity Reflection repositioning cruise was an excellent experience, with great weather and lots of options for enrichment, entertainment and relaxation. We chose Celebrity Reflection because of previous very pleasant sailing on the ship; its beautifully designed & spacious multiple spaces that are open and airy; its understated elegance, its arts collection, the wonderful dining venues and innovative delicious menus, the bars, its impeccable "going the extra mile" service from all levels from the cabin stewards, to the restaurant and bar staff, the officers and the staff at gangways, Guest Relations and Excursions desk; and lastly but not last, the enrichment activities, fitness and entertainment -its absolutely wonderful. The crossing was excellent and Celebrity delivered again. I believe that Celebrity offers the best value for its category. Want to recognize the captain Dimitry who was by far the most friendly, amiable and visibly-present throughout the ship I have ever experienced on any prior cruise. We went out of his way to make guests, welcomed, appreciated and entertained. Thanks Captain. Read Less
9 Helpful Votes
Sail Date: April 2017
I chose this cruise for the itinerary. Had wanted at W Caribbean cruise for a change. Ship was gorgeous as always. MDR food was Excellent. Specialty Restaurants were Excellent, Buffet area is better than most, but still a buffet, ... Read More
I chose this cruise for the itinerary. Had wanted at W Caribbean cruise for a change. Ship was gorgeous as always. MDR food was Excellent. Specialty Restaurants were Excellent, Buffet area is better than most, but still a buffet, where other cruisers can be rude and sloppy. Had the perfect weather. The comedy shows were excellent. Was delighted to see IMADE on the Reflection, I had seen him last on the Silhouette so of course the Martini Bar was my most favorite bar area to be in. 2nd being the Sunset Bar with Ricky and Jingle Bells. Did Celebrity excursions, Blue Hole tubing in Jamaica was an awecome experience, jumping off the rocks into the blue hole was breath taking. The Zipline in Labadee is a must do, if for nothing else the scenery is a don't miss! In Grand Cayman the dolphin encounter was way cool. Getting to be in the pool with the dolphins and touching them and kissing them was a great experience. Over all the ship was in excellent condition, the cabin was spacious, the staff is always happy and willing to make sure my cruise was the best it can be. This is my 15th Celebrity cruise and my 25th cruise overall, and I have to say, Celebrity is the cruise line for me. Reflection being my favorite of the Solstice class ships. Read Less
4 Helpful Votes
Sail Date: November 2016
Embarkation was slow and had to wait in the Elite lounge for quite a while. 10 other members of our group had to stand during this time. Not acceptable, Not a happy way to begin our cruise. But once on board things progressed well. We ... Read More
Embarkation was slow and had to wait in the Elite lounge for quite a while. 10 other members of our group had to stand during this time. Not acceptable, Not a happy way to begin our cruise. But once on board things progressed well. We booked 7 balcony cabins and 2 concerige rooms with outstanding cabin stewards, especially Jose. After 35 cruises he was the best of any ship I've sailed on. Rooms were a generous size and the ship is beautiful. Dining room service was remarkable. We booked 2 tables of 6 and were able to sit wherever we wanted during dinner. Our waiters, asst waiters and wine steward were fantastic. The food and the selection was also very good. While a lot of other lines are serving poor quality Celebrity still ranks at the top. I suffer from a dairy allergy and I have to say I was disappointed in the desserts I was given each evening. With the exception of Jello (which I don't consider a dessert) I cannot eat any of the desserts offered in the Cafe so dinner is very important to me. Unfortunately, I was given the same dessert 5 out of the 7 nights. Very little effort was made to accommodate this allergy. We did dine at Qsine one evening and had a blast thanks to Herbie, our waiter. But $45 for dinner is really uncalled for. Perhaps the biggest disappointment was the entertainment each evening. We had 4 production shows that were miserable. Loud music does not mean great music. Didn't even understand the concept of most of them and neither did my other cruisers. The individual acts were fantastic though. I guess the cruise lines are trying to save money. My chief complaint was the EXTREMELY LOUD music that filled the atrium/centrum each evening. It is beyond comprehension why music has to be so disturbingly loud. That's why they have a sky lounge so you can blare the music until all hours without making the entire ship deaf!! On 2 occasions i had to speak with someone at guest relations and had to scream to be heard. There is no reason for this and yet I find it is a new trend. Experienced it last year on RCL. Unfortunately, there are very few lounges to go to after dinner to listen to nice relaxing music. Those lounges are now specialty restaurants or specialty gift stores -- revenue producing real estate. Michael's Club that used to be a nice piano bar is now reserved for suite passengers. I will reach Elite Plus on my next cruise and it's too bad there is not a private lounge for those who have reached a high level of loyalty to this brand. Ports were fine. Nothing remarkable about them but it was nice to have 3 sea days (which are becoming a thing of the past) to enjoy our group but they offered very little that didn't have to do with shopping or spa services. All in all, Celebrity is becoming like RCL, NCL and Carnival. They are constantly trying to produce revenue at every turn and it's so unattractive. I remember when the cruise itself was expensive but once you were onboard everything was included or they were priced at a very reasonable rate. Finally, I say bring lots of cash and a good pair of ear plugs! Read Less
3 Helpful Votes
Sail Date: October 2016
My wife and I love this ship. Luxury is a keynote in describing Reflection. Food in dining room is 5 star and speciality restaurants are 10 star, especially Tuscan Grill, Morano, Qsine. The Lawn Club Grill put on a special called ... Read More
My wife and I love this ship. Luxury is a keynote in describing Reflection. Food in dining room is 5 star and speciality restaurants are 10 star, especially Tuscan Grill, Morano, Qsine. The Lawn Club Grill put on a special called ULTIMATE BAR B Q and it was beyond anything we have ever experienced. Starting with a Cocktail party on the big lawn, we engaged with ship staff officers in the most one on one we have every had. Then in dining, they presented an incredible menu. We were deciding what we would order, when the wait staff advised that the ENTIRE menu would be delivered to us! Wine was served as part of the meal. STarting with Fillet Skewers, then Shrimp (Tasted like Lobster), then Pork, the Lobster and ending with Ribeye! All cooked to perfection and any guest was permitted to do his/her own cooking! MOST FUN WE HAVE EVER HAD ON A SHIP! WE ARE 30+ CRUISES AND THIS WAS THE BEST! ONLY NEGATIVE!!! The claiming of luggage was the poorest we have EVER experienced on ANY cruise. 1 hour and 33 minutes upon arriving at the carousels, we finall got our bags. No sitting this whole time and many people with problems were not accomodated and had to suffer this incredibly mismanaged fiasco! What happend to the 20 minute depot of all luggage in groups????? Read Less
1 Helpful Vote
Sail Date: October 2016
Itinary was very good. History and archeology interesting in Greece, Turkey and Italy. Excursions to Delos and Ephesus excellent, with superb, knowledgable guides. Crete was disappointing as no organised tours to Knossos, we hired a car, ... Read More
Itinary was very good. History and archeology interesting in Greece, Turkey and Italy. Excursions to Delos and Ephesus excellent, with superb, knowledgable guides. Crete was disappointing as no organised tours to Knossos, we hired a car, but only had 1.5 hrs there. Ship could have docked for longer to allow visit to best sites. Ship itself was clean and the staff friendly and helpful. The ambiance around the atrium was noisy, with loud non stop pop music day and night, more relaxing, quiet music would be moe appropriate. The cabin was a disappointment with 3 adults, as the sofa bed was a foam topper on the sofa. We have had proper pull out beds on other cruise ships. The food was average in the main dining room; it was uninspiring, with an additional daily set of dishes. The buffet offered a more extensive range of cuisine, but the carvery and vegetables were cold or luke warm at best. The classic drinks package was included and good, even if we were encouraged frequently to upgrade. The entertainment was good in the main theatre as was the singer and group performing around the ship. The female duo, playing the violin and cello were pretty bad. Ben Fogle was on board, and gave two excellent talks on his activities and adventures.. He also led one of the excursions to the volcano on Santorini, although we did not take part in this trip. We did not take part in any of the activities on board, so have no comment on these I probably would not sail with Celebrity again, unless the itinary was unmissable. We have sailed with Princess, P&O, Holland America, Royal Caribbean and Silver Seas in the past. Read Less
1 Helpful Vote
Sail Date: December 2015
We just got off the Reflection and I was surprised at some of the reviews posted here. Hard to believe they are talking about the same ship we just sailed. And we have been on the Reflection 3 times--this was the best yet. We just hit ... Read More
We just got off the Reflection and I was surprised at some of the reviews posted here. Hard to believe they are talking about the same ship we just sailed. And we have been on the Reflection 3 times--this was the best yet. We just hit Elite level and I have been on about 80 cruises before. The service was exceptional, the ship was as beautiful as ever, and the food has improved over the past year and has always been great both in the main dining room and the Oceanview Cafe. They have special grills on Celebrity that cost $20,000 to bring that true grilled flavor to Steaks that you rarely find on cruise ships as they cannot cook with fire. They even have one of these grills now in the Oceanview Cafe so their Minute Steaks are a delight as are the Pork Chops. The entertainment was excellent as always. Look you get different comedians on every cruise and one was better than the other. But to judge a cruise based on one comedian is just silly. The main shows in the theater were fantastic and are likely about to get even better as Celebrity shifts to Royal Caribbean's in house company. Dollar for dollar you cannot beat Celebrity in our opinion. Read Less
1 Helpful Vote
Sail Date: November 2015
This was my 15th cruise (my first being in 1973) and my second on Celebrity. I had such a good experience on the Celebrity Millenium that I decided to sail on Celebrity again and the fact that there was Top Chef At Sea on the cruise I ... Read More
This was my 15th cruise (my first being in 1973) and my second on Celebrity. I had such a good experience on the Celebrity Millenium that I decided to sail on Celebrity again and the fact that there was Top Chef At Sea on the cruise I selected was an extra added bonus. The ship is the newest in the Celebrity fleet being only a little over 3 years old. I had a Verandah stateroom on Deck 6 and even though it was an obstructed view stateroom, it was certainly more than acceptable. The ports were fine although I had been to the ports many times in the past - I did not book this cruise based on the ports that were visited. I booked the cruise due it being Top Chef At Sea and the line did not disappoint except in one aspect - the cooking classes with the chefs were sold out before the ship sailed and some had 50 passengers on the waiting list. Being on a cruise with Top Chef "Cheftestants" was fantastic. Tiffany Derry, Ash Fulk, Nina Compton, Doug Adams, Chris Crary and Gregory Gourdet were all cordial, accessible, friendly and some of the nicest people you would ever want to encounter. The head to head competitions between the chefs was great, the Quickfire to determine the final two chefs and the elimination challenge to determine Top Chef at Sea were all very well done thanks to Alexander the cruise director. He has a wry wit and is extremely personable. The food on the Reflection in the Opus Dining Room was outstanding. I certainly took advantage of the fact the escargot are on the menu every night. The service was impeccable - probably the best service I have had on any cruise I have been on. The assistant Maître's D Claire, our waiter Arturo and our assistant waiter Esther were all exceptional. The attention to detail was fantastic and the preferences of everyone at our dining room table (7 of us) was noted after the first night. I always order coffee with desert and use Splenda to sweeten my coffee. This first night I asked Esther for two Splenda for my coffee. Starting on the second night of the cruise, Esther thoughtfully placed two Splenda on the saucer with the coffee cup. And when the cup was refilled two more packets of Splenda were brought to the table. Arturo also made sure that we were aware of the dining room and buffet restaurant breakfast hours for the next morning and what entertainment was available after our meal. He was also eager to provide recommendations from the menu each evening and was certainly on point. The highlight of the cruise was Top Chef night in the Dining Room where there were one or more dishes from each chef on the menu. One of my favorite appetizers of the week was Tiffany's Flounder Crudo with radishes, pickled peaches and peach puree. One of my favorite entrees of the week was Doug's Carbonara. And finally one of my favorite deserts of the week was Doug's Pecan Pie with Maple Syrup. Claire, the assistant Maître's D was at our table several times each evening to make sure that everything was right. The Oceanview Café is probably the best buffet food I have ever had on a cruise complete with fresh pizza and made to order pasta from lunch time until late night and cooked to order eggs for breakfast every morning. The fact that late breakfast is served in the Oceanview Café until 11:30 AM each day is another bonus. Cabin service was average and the Casino was fine with the exception that the smallest minimum bet at any Blackjack table was $6. It's rather odd that is was $6 instead of $5. I have already booked my next cruise on the Reflection (did so on board) to get an additional $150 onboard credit and a reduced deposit of $100. Read Less
Sail Date: November 2014
About us This was our first X cruise. We've sailed RCL, DCL, HAL, and Princess. Let me just say that the verdict is and we are converted to loyal X cruisers. DH and I are in our mid-40s. We have an 8 year old daughter and a 7 year ... Read More
About us This was our first X cruise. We've sailed RCL, DCL, HAL, and Princess. Let me just say that the verdict is and we are converted to loyal X cruisers. DH and I are in our mid-40s. We have an 8 year old daughter and a 7 year old son. Getting to the Port We had a morning flight out of Pearson Airport. I’m not sure I ever want to fly Air Canada again. The check-in process took FOREVER and was so disorganized. Even with nexus cards and priority screening, we barely made our flight. The cab ride from MIA to the port was a fixed rate $24.00 for four of us. Embarkation The “process” at the port was really silly. Rather the first in line being the next to be served they seem to queue people so that they have a second mini line forming behind each agent. As luck would have it, we ended up behind someone who had EVERY problem in the word. We were there for about 20 minutes while we saw lines on either side of us get quickly processed and people who were well behind us in the first line were processed and boarding the ship ahead of us. We went back to the front of the main line and said we wanted to wait for a new agent. We got processed and that family ahead of us was still getting all their issues sorted out. They really need to fix this and just send the front of the line over to the first available agent. All in all it moved pretty quickly. We arrived at MIA at 11:09 and we were seated at the Oceanview Cafe by 1pm. Our embarkation lunch was excellent, best of any sailing, even MDR lunch for HAL. Select Dining I made reservations online prior to sailing. We arrived for 7pm on the first night. Our wait team was Art and Alexyus. My husband was worried that with select dining, we would not get the best service since gratuities were prepaid. At the end of the first night. We had both agreed that service was even better than the gold standard service we had received on HAL. We lucked out and received this awesome service team every night of our cruise. I made my reservations on line before going. I tried to book 7PM every night, but some nights had to take 6:45 and other nights had to take 7:30. I tried switching on board but they would not/could not give me 7PM every night. We were able to secure our same waiter every night. The service was so awesome that we wanted to have him every night, and he suggested that I tell the hostess that because of my son’s allergies, we wanted to stay with him. We had not trouble being accommodated. Allergies My son has peanut allergies. I had emailed X prior to our sailing to advise them of this. After we had our embarkation lunch at Oceanview, I went up to the dessert section, and asked the attendant which items contained nuts. He said, “Madam, we cannot control cross-contamination, let me call a manager for you”. I nearly fainted – the word cross-contamination was used! Within minutes a manager had found me and brought me a plate of nut-free desserts direct from the kitchen. He asked our room number and said that every day at lunch a dessert plate would be waiting for us, I just had to ask. At dinner in the Opus dining room, our server Art, greeted us to assure us that he would take care of our son and he did not disappoint. Every night, he brought my son a special bread basket certain to be nut-free. Art was always familiar with the next night’s menu so we could pre-order all of my son’s meals for the next night. On other ships, the buffet has been a huge cause for concern with servers not having any sense of awareness of the severity of food allergies. On Carnival Dream, I asked an attendant which desserts contained nuts and was told “no nuts” while I could clearly see nuts in many of the desserts. On X, any mention of food allergies to a buffet attendant would result in "hold on madam, let me call a manager" who made sure to take care of us. One particular manager who was the Maitre D for Murano would seek me out in the morning to say he had a plate of chocolate croissant reserved for my son. How awesome is that??? I would recommend X to anyone who is nut allergic. MDR and Buffet (Breakfast) We preferred the buffet breakfast to the MDR and this is coming from someone who HATES buffet. The only exception was the scrambled eggs. I’m not an egg eater myself so I never tried them, but my who is a scrambled egg aficionado did not like the eggs at all. I’m not sure what the issue was but the eggs were almost too creamy or something. We tried a MDR breakfast to see if the eggs were better, but they were the same. My daughter’s favourite breakfast is a soft-boiled egg. We asked for one at the first breakfast but they were not familiar with this. They asked how long to cook it for. I suggested 3 minutes. I cook for 3 minutes in boiling water, but they cooked for 3 minutes in simmering water. The egg was still raw.  My daughter stuck to a sunny side up egg after that. Lunch The buffet lunch was also very good although on day 6 we opted for the MDR. It was good but not noticeably better than the buffet. On day 7 I had my top chef class so hubby took the kids to the buffet. We had lunch one day at the mast grill. I insisted on this after reading so many reviews here about the awesome hamburgers. Hubby and my son liked them – very good for a cruiseship burger. I thought they were just okay, on par with a Costco roadhouse burger. Dinner at OPUS Our wait team of Art and Alexyus – were SUPERB. My son called Alexyus "the Chocolate milk ninja" because every time he turned around there was a new glass of chocolate milk waiting for him. Note to families: the chocolate milk is white milk with Chocolate syrup decoratively squirted on the glass - not premade. I thought the food was on par with HAL and the service was just as good. My daughter enjoyed the everyday sirloin steak probably 5 out of 7 nights, the other nights having the prime rib and the beef tenderloin : ) She’s a meat-eater and had no complaints! My son ordered the chicken nuggets of the kids menu and they were horrible and dry. After that he alternated between the cheese burger or the steak. Hubby and I enjoyed the food – the only disaster(?) being the Top Chef night. More on that later : ) Entertainment On my cruises, I'm all about the shows, but on this cruise I opted for the casino. The description of the shows in the daily did not thrill me, however, we made it to Momentum. It was okay. Not the best show I've seen at sea but not the worst either. I definitely give Royal the edge on entertainment – but I don’t pick my cruises for the entertainment. Living near Toronto, we have access to awesome broadway shows, so our standards are high. It was better to skip the show than to take time out of our evening and sit through something we wouldn’t’ love. Casino We had access to $10 tables every night. On day 6 they had $5 tables but I could never stay at one because the world's worst gambler at sea would sit down. Note to self: if the day comes that I sit down at a table and everyone else gets up, it's time to stop gambling. Overall the dealers were awesome. We enjoyed playing with Mercedesz from Hungary and Iva from Croatia. Even Renzo was great. Carlos was a bit of a grump at first but he warmed up over the week. I enjoy a happy and personable dealer .... Don't quite mind losing my money so much if the dealer is friendly! Tips were always acknowledged and appreciated. Overall Lady Luck was good to me. Had some awesome gambling mates. Shout-out to my new Cuban Cousins from Miami – you ladies were awesome and I enjoyed gambling with you! Sin City Comedy show As far as cruise ship comedy shows go, this host was just okay, but as we know, comedy is very subjective. The headliner, Kathleen, was freakin hilarious. Neither my hubby nor I were a fan of the burlesque dancer. The show started with the dancer, then the host, then the dancer again followed by the headliner. For comedy shows, I give the edge to Carnival. Fun Factory The Fun Factory was a HUGE hit – my kids loved it! I think my guys at 7 and 8 were the oldest there, but they did not seem to mind. They really enjoyed the Fun Factory. On sea days they would visit after breakfast, lunch and dinner. On port days, it was mostly just at night. However, in St. Thomas, they asked if they could stay on the ship so we let them. If any of you were debarking with us and saw a little boy in tears, that was my son. He wanted to go back to the Fun Factory just one more time : ) Cruise Critic Meet We received our invitations to the Meet & Mingle party. It was on the second sea day (I think). I really don’t get this, because they scheduled it at the EXACT same time as the first Top Chef event which also coincided with the galley tour (or so I thought). My son wanted to go to the kid’s club, so DH took him there. My daughter wanted to go to the Top Chef event so she came with me. Hubby and I were both signed up for the slot pull. When hubby took my son off to the kid’s club, I somehow ended up with both room keys. We went off to the Top Chef event. DH came to the meet&greet, but we were gone by then. So he went on to the TOP Chef event, but it was over by then, so he went to the galley tour to look for us (he wanted his room card so he could get a drink!), but I took my daughter to the kid’s club and then came back to the slot pull. Comedy of errors, but we ended up meeting up at the slot pull. Unfortunately, we all walked away empty handed Top Chef If you are a Top Chef Fan – you MUST do a Top Chef sailing. What an awesome experience. On embarkation day, I almost walked right into Tiffany Derry at the Oceanview. I recognized her almost immediately, and quite honestly, I was a bit star struck. She was her absolutely charming-self. I rushed back to the table and told my daughter who could not believe that I spoke to Tiffany. She says, “I wonder if we will see Shirley Chung”, and just as she says that, guess who walks right by our table? My daughter started shaking and tears were streaming down her face (she LOVES Shirley!) As I mentioned above, the first Top Chef event coincided with the Cruise Critic meet. Because we attended the meet&greet first, by the time we got to Opus for the Top Chef event, all the seats were taken. But this ended up not really being a “top chef event”, it was just to introduce the top chefs. They each said a few words, and that was it. My daughter and I were disappointed and we walked out. While we did want to do the galley tour, I had committed to the slot pull so thought I may as well return to the cruise critic meet. Leaving was the best thing we could have done!!!! We walked out of Opus and straight into Tiffany Derry, Casey Thompson and Shirley Chung. OMG, I cannot tell you how awesome these ladies were. They took the time to give my daughter autographs (and wrote very sweet messages). They took the time to talk to her about being a chef and took pictures as well. She even got hugs from all of the Chefs. She was in 7th Heaven!!! Next up was Tiffany Derry’s cooking demonstration, which I believe was on the Monday. She is so personable. Her demonstration was great and she fielded lots of questions from the audience. 2nd Demo was Hosea’s. The third top chef event was the Quick fire challenge, and I thought Celebrity handled it will by giving out raffle tickets to those who wanted to be on the stage. I seemed to always be one or two numbers off the winning ticket. It seemed so rushed at the end and on the Friday (last sea day) – Casey Thompson and Shirley Chung both had their demo’s. I also had my private cooking classes. I had to leave Casey’s demo early to go to the cooking class, and then we missed the start of Shirley’s demo because of the cooking class. There were photo ops after every Top Chef event. We “met” the chefs on the first day (running into them outside the Opus dining room). When we stood in line for Pictures with Tiffany the next day, she greeted my daughter by name, how cool was that? When we did our photo with all 4 chefs, Shirley greeted my daughter by name. One day, while at the kid’s club, they took the kids to the Oceanview for ice cream, but travelled through the adult pool to get there. Tiffany was lounging in that area, and called out to my daughter and waved at her. My daughter felt like a million bucks. By midweek, we felt like we were BFF’s with Tiffany. There were two Top Chef dinners in the main dining room. The first night was the “standard” Top Chef night that I believe they have on EVERY cruise. All the Top Chef’s circulated through the dining room, and as lucky would have it, Tiffany was in our area, so we got another photo. The second Top Chef dinner, featured courses from each chef; each chef put forward a recipe for an appetizer, main and dessert. I wasn’t’ a huge fan of Shirley’s congee dish with the shirred egg. It was okay, but nothing earth shattering. I loved everything that Tiffany made. Hosea’s shrimp dish was great, and I loved this stout cake. Tiffany’s sweet potato crème brulee was divine. One of the appetizers that was recommended by our server was Casey’s mushroom dish. The description in the menu did not sound that great, but since it was recommend I ordered it too. I took a huge bite of it and OMG it was the MOST disgusting thing I had ever tasted. We were in a crowded dining room and I had nowhere to spit it out. I sat there with it in my mouth for forever until I could sip enough water to wash it down. I later learned at the Quick Fire challenge that many of the recipes were taken from the top chef cook-book and not exactly as described on the menu. Casey Thompson was asked about the livers in her mushroom (lightbulb – I HATE liver!). Apparently, when she first conceived the recipe it had livers in it, but when she made it on the show it did not have livers in – but the liver version is what was printed in the top chef cookbook and that is what was made by X even though they did not add “liver” to the description on the menu. The cooking class with Tiffany was wonderful! WE had a great group and I think everyone had fun. As per my other experiences, Tiffany was wonderful and charming. I had heard that some of the other chefs had been quite disappointing in the amount of fan interaction. On an earlier sailing, Nina Compton for example taught her class and then left immediately. Tiffany taught her class, and then sat and dined with us and had lunch with us. Our lesson went over by about half an hour as we all chatted and drank wine and took more photos. The package also included lunch from Murano and we had the option of sea basset or tenderloin. Wireless at Sea Only bad service I found on reflection was the guy that runs the ilounge. I'm sure he's quite helpful if you get your email through AOL, but he is completely useless when it comes to helping someone who uses POP or IMAP mail being pulled to their phone. Fine, if you can’t help someone, but I found him to be quite rude and condescending. I get my email pulled to my phone through my own Microsoft exchange mail server. As long as I have connectivity through wifi, email should come through. I used about 20 minutes of my package waiting for emails to through, but nothing. His solution was that I needed to login through my AOL account. I had alerted my staff to email me through my personal email account because I get far less personal emails, and it would be easier to sort through. My personal domain is managed through godaddy. I also could not get my godaddy email to pull through to my phone. I tried logging on through godaddy webmail. I kept getting kicked out from godaddy due to "inactivity". I sat in the ilounge for over 20 minutes and could not open a single email that I could "see" on the godaddy site. The ilounge guy insisted that the speed issue was with godaddy and not Celebrity. At least if he had owned the fact that wifi at sea is slow, I could have lived with, but his insistence the speed issue was the fault of godaddy was maddening. I complained about him to guest services because I really was insulted by the way he spoke to me. She asked who he was and the way she acknowledged my complaint told me that I wasn’t the first person to complain about how he spoke to me. I normally buy a data package from my cell provider, but having just changed cell providers, my new provider classified the islands differently, forcing me to buy 2 separate data packages, totalling about $50.00 and with only 3 ports all mid-week, I didn’t’ see the point of the data packages and thought I would try the ship’s wifi package. Next time, I will stick with the data package from my cell provider. Photos I had meant to buy the digital photo package before leaving. If memory serves it was $220. The package only came available within a week of our sail date, but it closed if you were within 1 day of your sail date and by Friday morning I had missed out. There was a ship promotion that I was able to get onboard which was $250 for digital plus paper; so you got all the prints plus all digital images. We made sure to get our photos done at every port, in the MDR, and each night. And the photographers were falling over themselves taking pictures of my kids, so I definitely got my money’s worth. Note to anyone who buys a package, you should be checking the pictures on your stateroom tv to makes sure that all your pictures show up. Otherwise, you take the print to them and they will add it to your package. I should have been doing this all along. On the last day, I went by to collect my prints, and amidst the crowds I was told to take my prints back to the stateroom and check the TV. But when I got to the stateroom, the pictures were no longer available. So I had to rush back to the photo area and use a kiosk to match up a few hundred pictures to my disk. I ended up finding a few that were missing, one of which was my Top Chef picture, so they took the print number and added it to my package. Then by the magic of photo recognition, all the TOP chef pictures appeared on my account – and by all, I mean every picture that Tiffany, Casey, Shirley and Hosea had posed for including every person who had their pictures taken with the chefs. I pushed it back on the photo team to get those deleted. I still ended up with a few of Shirley Chung’s personal photos of her and her hubby on my disk. Hmmmmm ….anyone know the number for the Enquirer Overall, I thought the photo package was great value and I was very pleased with my pictures Drink Packages We had booked the classic alcohol drink package as a perk with our cruise. Overall we were quite happy with the classic package. DH had a nice select of domestic beers to drink. I found the wine selection kind of lacking. For example, there is no cabernet available on the classic package. I contemplated upgrading but then found a shiraz that wasn’t awesome but it was drinkable. I found the mixed drinks at the pool – hit or miss – based on who made them. I enjoyed a delicious banana daiquiri on the first day but could not seem to get a second one that ever matched the first. Bottled water as a plenty and was always being brought to us even without asking. Most often, we would end up with “large bottles” which were not technically part of our package. I was drinking the double-espresso like it was coffee (wasn’t a huge fan of the coffee). Unfortunately, it was the very last day before we discovered the Igloo. Those will definitely be a favourite at Bacio from now on. And the fresh squeezed orange juice was divine, although it seemed to vary quality/consistency throughout the week. Onboard Booking Bonus We loved our cruise so much, we booked another one. We are booked on Silhouette November 15, 2015. We received $250 OBC for our existing cruise, plus $300 OBC for our next cruise, free grats for PAX 1 and 2, Free classic alcohol for PAX 1 and 2, Free Classic for PAX 3 and 4 plus free internet packages for PAX 3 and 4. Our CVP seemed to have a lot of difficulty with our reservation. She for some reason had trouble booking our kids so the booking confirmation as delivered to our cabin a day later. I called on Black Friday to see if there were any special deals. I was told about the Cyber Monday deal, but then the CVP said, I have good news, I can apply a the 123 promo for you, listing off all the perks I already thought I had, and she said there was absolutely no promo associated with our account. I was not impressed. Oh, and the first CVP booked hubby and I on select dining and booked our kids on late seating! Oh well, it’s all sorted out now, but I don’t have a whole lot of faith in the onboard CVPs; they of all people should be good at this. Disembarkation Went smoothly! Smoother than any other we've walked off. We self-disembarked. We went to the Oceanview for a quick breakfast then back to the cabin to grab our bags. I think we were off the ship by 7:30. the wait for customs was processed exactly the same way that boarding was with agents queuing up lines behind each agent. Our luck, we ended up behind talkers. We had to wait about 10 minutes to see our agent, but we patiently waited as this was not the place to be huffing and puffing. We got a cab quickly and were at the airport in no time. We flew home with air Canada, and it was a ghost town. There are no self-help kiosks there, so you have to see a ticket agent for your boarding pass. We went to the security area, and there were no line ups. I commend to the agent that I expected the airport to be a zoo with all the cruiseline pax. He said other areas like AA are busier. We cleared security in minutes and all was good except we had about 4 hours to wait for our flight to leave   Read Less
Sail Date: November 2014
Sail Date: November 2014 Destination: Eastern Caribbean Embarkation: Miami We were a group of 18 people. I love to travel and have been on at least 18 cruises including, Holland America, Royal Caribbean, Home Lines, Carnival, and 4 ... Read More
Sail Date: November 2014 Destination: Eastern Caribbean Embarkation: Miami We were a group of 18 people. I love to travel and have been on at least 18 cruises including, Holland America, Royal Caribbean, Home Lines, Carnival, and 4 Celebrity cruises. 1.Everyone was happy with their room and cabin steward. 2.Everyone was happy with the food in the dining room 3. Bar service was very disappointing, every bar was understaffed, including the most popular Martini Bar. The bartenders work really hard to please their guest but there is only so much 2 bartenders can do! Guest were fighting with each other for being served out of turn. Guest were complaining at every bar and at times were suggesting that the bartenders should give out numbers like at a deli counter, that's how bad it was. We ordered a beer in the casino one night and were told that they only have warm beer! Oh! and we ordered a dirty martini and were told they are no olives on the ship until the next day, we were wondering how they were getting there since we were at sea, were they being delivered to the ship? 4. The dining room breakfast food was good but the staff was terrible. You wondered what the problem was because it seemed to be at least 5 waiters standing around at the station in the section. Oh and if you ordered an espresso or fresh squeezed orange juice you were told that they had to go to the 14th floor to get it for you. I really think they should have an espresso machine and fresh squeezed orange juice in the dining room. 5. The buffet is unorganized, by the time you find each station to get your breakfast, half of your food is cold! There is not even any staff to serve you coffee! 6. I spent a lot of time in the casino but did not see anyone winning including myself! However, our daily activity newsletter listed slot winnings everyday day that went up to at least $68,000.00 towards the end of the cruise. I wonder where those winners were? 7.The air condition was poor in the dancing areas including the sky lounge and the dancing in the indoor pool area. 8. Guest relations gave out wrong information constantly, you had to check with at least three people and spend hours on line trying to get the correct information. 9. Shore excursion desk, no one at the counter to assist on the mornings you were in port. We purchased some snorkel gear and were told they had to go to the safe to get it which took a half an hour, the person at the counter had to go get it himself, he had no assistance. The next day there were three people sitting including myself waiting and no one showed up at the counter. Other guest came to me asking if I worked there as I sat waiting for staff to show up. 10. I must say that I do appreciate having the drink package and the prepaid gratuities! It is one of the greatest amenities that Celebrity offers. It does become stressful worrying about your bill at the end of the cruise. However, I think much of the service is lacking because of it. It seems like the staff (mostly bar staff and open dining staff) do not care anymore because gratuities are already included. I am one of the guest that does give additional tips and I do find that I do get better service because of it. I must say I rarely ever write complaints but I would like to think that Celebrity would use this information to improve the service and take my suggestions so that they may enhance the service of future Celebrity guest. Read Less
Sail Date: December 2013
We had a family reunion on this cruise during Christmas week. There were 21 of us, and our family ranges in ages from 7- 86. Embarkation- This was a mess, and probably the worst part of the cruise. The line seemed to never end, and moved ... Read More
We had a family reunion on this cruise during Christmas week. There were 21 of us, and our family ranges in ages from 7- 86. Embarkation- This was a mess, and probably the worst part of the cruise. The line seemed to never end, and moved very slowly when we got there around 2pm. Some of our family arrived earlier around 11:30 am and did not have a problem checking in. Public rooms- All the public spaces on the ship were great! There was usually a wait for the fitness center, especially at sea days, and there was a 20 minute maximum to use some of the machines. Also, it was difficult getting chairs by the pool on sea days as well, but between the pool area and the Solarium (the adult pool), we could usually find seats. Cabin- We were on the 6th floor and had balconies. We were right above the lifeboats, but they did not block our view much. We had 10 rooms all in a row, and they were able to open up the balconies for us so we could walk from one room to another outside. We really enjoyed sitting out on the balcony each night. The room itself was about average size for a cruise. There were not a ton of drawers in the bedroom but the closet was spacious, and there was some drawer space in the bathroom. There was also a cabinet over the bed that we put our clothes in. Activities- Besides all the musical entertainment, there was not a whole ton to do on the ship. We did go a "Dancing with the Stars" type event, as well as a Not-so-Newlyweds game. There was also an adult comedy club which was enjoyable. There wasn't much to do at all during the day while we were at sea, so we hung out by the pool. Entertainment- All the shows each night were great! Because we went during Christmas week, there was a special Christmas show. In addition, we had 2 American Idol finalists perform one of the nights. Everyone was so talented on the ship, and we got to meet them for a Q & A session. In addition to the shows each night, there were 2 matinee shows on the days we were at sea. The bands around the ship were great too. We always tried to see Uncommon Ground, Top Shelf Duo, and the Vibes perform whenever they were scheduled. Uncommon Ground also performed as one of the matinee shows on the ship. Food (Opus)- Opus is the main (free) restaurant on the ship. The food was great, and our waiters were great as well. There are plenty of options for both the adults and kids. Food (Ocean View Cafe)- The food here was mediocre, but we went here often to have breakfast and lunch as well as snacks. The only negative thing was that the only foods available between 3-4 pm were pizza, pasta, and ice cream. Because these were the only lines open, they were extremely long during this time, especially on the days we were on land because people came back to the ship then. San Juan, Puerto Rico- We went on an excursion through Celebrity at this port. We were delayed getting to Puerto Rico, so we ended up being there from 4pm-11pm. Excursions had to meet in the Celebrity theater and it took awhile for us to get off the ship. We did the bus tour excursion, which was just ok. Old San Juan is very nice, but New San Juan is pretty similar to the United States with all the fast food and chain restaurants. St. Thomas- Once we got off the ship, we found a bus tour. The tour took us to some shopping areas, beautiful views from the top of the island, and to a beach. We got to spend some time in each of these places. St. Maarten- We went here on Christmas, so some of the stores were closed. Right outside the cruise ship is an area with shops and a couple places to eat. We took a cab and the driver gave us about a 1 1/2 hour tour of the island, and we then stopped at Orient Bay (a beach area) for about 2 hours. Read Less
2 Helpful Votes
Sail Date: November 2013
16 of us boarded in Rome on November 1, 2013 for the 15 day transatlantic cruise to Miami. 10 travelled in Aqua Class and 6 in suites. The addition of another deck with the addition of 104 more Aqua Class passengers only benefits Celebrity ... Read More
16 of us boarded in Rome on November 1, 2013 for the 15 day transatlantic cruise to Miami. 10 travelled in Aqua Class and 6 in suites. The addition of another deck with the addition of 104 more Aqua Class passengers only benefits Celebrity financially, but not any of the passengers. Formerly there were 258, now 362. There was usually a waiting time since Blu restaurant is only slightly larger (in fact, 2 feet wider). It was unbelievably crowded, noisy and the food was neither creative, interesting nor innovative. In fact, it was among the worst of any cruise we have been on. Many of us deserted Blu for the Opus main restaurant after the first week. All of us are Celebrity Elite or Elite Plus passengers and none of us would ever pay anything extra for Aqua Class on the REFLECTION again. We ate in all of the alternate restaurants. The music was turned up so loud in Quisine that it was impossible to hear one’s table companions. In spite of three complaints that we had all paid $45.00 extra for a unique dining experience, not an evening at a disco, I was advised that this is the new policy at CELEBRITY, i.e. wanting to please younger passengers, although the average age of the 3,100 on board was at least 60. Beware of the beverage packages. Several of us purchased the deluxe beverage package with wine available at up to $12.00 per glass. Well guess what? In Murano and the Lawn Club, the least expensive glass was $13.50! In the classic package you have only one white (Wente Chardonnay) and one red (Anakena cabernet sauvignon) from which to choose. On a 15 day cruise, you get mighty sick of the same red or white wine, but no alternatives were possible. Ordering another wine, even at $8.50 or $9.00, and there were plenty from which to choose, you paid not .50 or $1.00 extra, but for the full amount. A total rip off, in my opinion. Gone is the classical music quartet, and it was the final cruise for the 4 acapella singers, all replaced by the worst type of elevator music imaginable played in all of the restaurants, lounges and even the corridors starting at the end of the first week. Other than staying in your cabin, there was simply no way to escape from it. Amplifiers were even placed outside of the shops blaring the most awful music. Each day, just as we were preparing to have a late afternoon cocktail by the pool, zumba classes were held there and passengers were even forced to move their deck chairs for the zumba classes. The noise level was truly unbelievable. Gone is the wonderful Captains Club party with roast beef carvings, crepes suzettes, cherries jubilee, fresh fruit for dipping in cascading chocolate fountains. It is replaced by one devilled egg, one half a cherry tomato and 2 tiny shrimp, all served in minuscule throw away plastic thimbles. No wonder only 48 of 400 showed up on our CONSTELLATION cruise last week. Most simply don’t bother attending, which I presume Celebrity is hoping will happen. Next they will be able to say that it is being cancelled for lack of passenger participation! Guest speakers were held in Celebrity Central and hundreds showed up, unable to find seats. CELEBRITY is well aware that with 11 sea days and no intellectual pursuits other than the morning speakers, six or seven hundred normally show up. Previously on all other transatlantics, these functions were always held in the theatre. We were told to watch it on TV in our rooms. Just bad planning Mr. Celebrity. Gone, for the past 15 months are flowers on the tables in the restaurants. Irrelevant to some, but obviously another cost cutting measure. Gone is one half of the Sky Observation Lounge, turned over to half a dozen suites for greater revenue. Instead of a wonderful 300 degree view, it is reduced to 150 degrees or less and feels like just a long corridor. It was so crowded; we could not even get in the door for the Elites 5 to 7 p.m. cocktail party, as there were 1,340 of us aboard. The only thing to see during the first 4 days from Rome to Tenerife was the Rock of Gibraltar. It was too cold to be on deck, so we all headed up to the Sky Observation Lounge and all of the blinds were closed and so called “art works” were being set up directly in front of the windows, for an art viewing for an auction to be held later that afternoon. What sort of idiotic planning was this? There were 10 more sea days to have an art auction. Gone in all standard balcony cabins, is anything on the room service menu other than pizza, pasta, hotdogs or hamburgers. How about $20.00 for a steak, and $11.00 for your cheese platter to have with cocktails on your balcony? For breakfast, how about a crab cake for $9.00, steak n’ eggs for $7.00, smoked fish for another $7.00, fruit skewers for $6.00 or chocolate coated strawberries for $5.00. It could easily add up to $50.00 for a couple each time room service is ordered. On a positive note, and there were many, the vessel was kept in a spotless condition. Our Stewart was discreet, never once intruding or even knocking on the door. By now it should be obvious that we are not at all happy with the direction in which Celebrity is being taken with its new President. As for REFLECTION, having been on all Celebrity ships except for SILHOUETTE, we would never again choose REFLECTION for our vacation. There are just too many negatives, and too many superiour alternative choices.   Read Less
Sail Date: March 2013
This was a group of 34 cruisers, most over 70, and most on their first cruise. I chose the Reflection because I felt it would provide a positive cruise experience for these folks with sufficient variety in food and entertainment for all. ... Read More
This was a group of 34 cruisers, most over 70, and most on their first cruise. I chose the Reflection because I felt it would provide a positive cruise experience for these folks with sufficient variety in food and entertainment for all. It was definitely a good decision - they are all asking when we can do this again. Embarkation: Went smoothly albeit a bit crowded even in the Concierge line. We arrived at the port about 12:30 which seemed to have been an extremely popular arrival time. Agents were working effectively and quickly however to get everyone thru the process & on the ship. Ship: Lovely ship, with the feel of a high end boutique hotel. The decor was simple and easy to take in - not too busy. The variety of chair styles and coverings was amazing. Art on display in public areas was tasteful and interesting. Lawn Club and surrounding area was relaxing, uncrowded most of the time, and perfectly manicured. Cabins: We were in a Concierge cabin 9294 on Deck 9. The bathroom design was probably the best on any ship I have sailed on with sufficient room for two gals to put away all of our hair and cosmetic items and have space left over! The cabin was roomy enough for my sister and I, well appointed, and very comfortable. Our balcony furniture was comfortable also (on some ships I have found the balcony furniture to be uncomfortable!). Food: We were on Celebrity Select dining but ate with the same waiter on all 5 nights we are in the main dining room. We had very good service, a waiter with a great personality, and good food. We had been on the Infinity 2 months ago and noticed several of the same menu items which made ordering some of our favorites easy. On one night, one at the table didn't like the item and he quickly exchanged it for another item on the menu. We had one group dinner for everyone in the dining room - the dining room staff was very accommodating and facilitated a great dining experience for the group on our last night. Everyone was more than satisfied with the food and dining staff the entire cruise. Several of us ate in specialty restaurants during the cruise also & everyone was impressed with the food, decor, and service as well. Entertainment: This was probably the only thing I could ask for improvement on. The stage shows were good of course, but the lounge entertainment wasn't the best I have experienced - & the lounge shows were too short (15-20 minute segments). The main lounge band that sang at the pool, in the atrium, etc. was very very good - & the cruise director sang with them often. During a 80's night by the pool, he sang for nearly 90 minutes and was a definite hit! Best cruise director overall I have had in a long time. Conclusion: This was another great Celebrity experience-"Modern Luxury" goal achieved. While I book groups on several cruiselines depending on the make-up of the group, this was definitely an excellent choice for this group of older less experienced cruisers. Most are already working on selecting their next Celebrity cruise. Read Less
2 Helpful Votes
Sail Date: March 2013
This is our first Celebrity cruise and we are mostly happy with it. The lady that took care of us at embarkation was efficient but not very friendly and the security people were scary. However, I felt better when we boarded we were ... Read More
This is our first Celebrity cruise and we are mostly happy with it. The lady that took care of us at embarkation was efficient but not very friendly and the security people were scary. However, I felt better when we boarded we were greeted with champagne which was a very nice touch. The deco of the ship is beautiful and not stuffy like other ships I been on and I can't get over the live tree in the center of the ship. Our cabin is on the 3rd deck, which is pretty convenient to the dinning room, gangway, and shopping, we didn't hear any noise or felt any vibration at all from the engine like we did on another ship. The cabin is pretty roomy and the beds were comfortable. I like that the bathroom have built-in nightlight but not much room to hang wet bathing suits or towels. We didn't use the mini refrigerator but find it strange that it was locked. Our cabin stewards are excellent; they are attentive and friendly as most if not all of the staff on the ship (all very friendly and accommodating). The food in the Opus was good except for the egg benedict, the Hollandaise sauce was icy cold and when I brought it back she didn't understand what I was saying but was happy to made me another one but the sauce on the second one was still icy cold. I didn't try it again after that. The main dining room food was good but not outstanding, the rib eye was chewy (and I ordered it med. Rare), the tofu was hard and the lobster tail was over cooked, but once again the wait staff were excellence. We have open seating and were looking forward to sharing a table to meet new friends, however, more often than not we were either seated at a table for 2 or a table of six with no one else but us. Also, we didn't find out until the end of the cruise that we could've made reservations and request to have the same waiter each night. The show for the first night was amazing after that they were average and the same comedy show was repeated several times. The house band D-Reflection was fantastic, Cindy had a great voice and she's always smiling. We always enjoy shows with passenger participation such the newly wed game, family fuel etc. they have this one dance with the officers that's pretty entertaining however, the places where they hold such events (the 3rd deck foyer and Celebrity Central) are way too small, they also need new questions for the newly wed game. Cruise director Paul did a good job and he has a very good voice (wish he would sing more) and his sidekick David Jenson is ready to host a ship of his own. Shopping on board was ok, and the advertised Amber event never happened. When I inquired about it nobody seem to know what was going on until couple of days later I mentioned it to Aleksandra in Serenity shop and she went out of her way to get me the discount I would had if the event had taken place. As for ports, instead of at sea for two days than ports three days in a roll than two more days at sea I wish they would break it up some. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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