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1 Helpful Vote
Sail Date: May 2018
Background information: We are the arctic husbands, 39 and 40 and this cruise was booked on board The Reflection during our last cruise in September 2017. The original plan was for my birthday but we couldn’t manage one year without ... Read More
Background information: We are the arctic husbands, 39 and 40 and this cruise was booked on board The Reflection during our last cruise in September 2017. The original plan was for my birthday but we couldn’t manage one year without going on the high seas... we moved the reservation to May and kept the Sky Suite since it was a so good deal that it was a no brainer... Pre-Cruise We decided to fly to Civitavecchia one day before and stay there for one nifght. Accommodation: Hotel Mediterranean, works for one night, helpful staff, bed and pillows not the most comfortable (for what we like) but good price and helpful with booking a taxi (weeks in advance) for the morning to the pier. I wouldn’t stay there again basically because of the kind of bed and the cleaning products that smell so strong. It was clean like heaven but it smelled to much of cleaning products. Dining: we had late lunch at La Ghiacciaia, it’s very close to the port out of the tourist road... kind of hidden, I can not recommend this place enough... we had a very good lunch in an authentic Italian atmosphere with families and couples around, I think we were the only tourists in the place... prices were cheap and food was very good. Thpe portions are huge so be careful, we didn’t manage to eat all. After that huge late lunch we walked around the beach promenade and ended up at Bistrot Turquoise and had a couple of spritzers at happy hour, nice view but definitely you pay for that, price was double than in the first place we had lunch, but it was happy hour. We didn’t like the place it was stressful... Around 20:00 in the evening we decided to have a drink and a soft dinner, we ended up at the Grand Caffé, got a table outside to enjoy the evening breeze, we had a couple of bottles of Prosecco and two apperitivs (a plate with different cheeses, bruschettas and charcuterie) and we were surprised by how cheap it was... really cheap for the location, quality and service... Breakfast: we didn’t have breakfast included at the hotel so we went out and found Bar Europa, a little hidden local gem, had the best mortadella sandwich ever, and super natural and tasty juice and a espresso how it should be.. loved it. Now getting ready for embarkation... WOHO EMBARKATION: It was OK. worked fast and in less than 10 minutes we were checked inn. Once checked inn everybody had to wait since it was raining like a tropical storm with thunder and lightning and it was not safe to walk to the ship, Once the thunder and lightning stopped those who wanted to walk under the rain received an umbrella to do so. SHIP: Reflection is an amazing ship We loved and is the only ship we have repeated traveling without family. CABIN: we booked an S1 Sky suite in deck 12, cabin 2127. Loved the cabin, tons of storage space, too much for us. But that’s good. The Balcony was just amazing, we loved the extra space in the balcony, the full size table and the extra shadow provided in this deck. The bathroom was a big plus loved the storage space, the bathtub and the shower & micro jets. Given its location under the solarium and next to the service door for the staff sometimes you could hear a little bit of noise but it wasn´t really a problem, you get use to it and it didn’t disturb at all. SUITE CLASS PERKS: Michaels Club: Nadya and Adriana were the hostesses of the Muchaels Club during our sailing, they were very nice and attentive and make sure that every single small problem we had during our cruise was handled and solved promptly (a problem with the bathtub draining, a problem with the toilet not flushing, a problem with laundry charges and a Cachaca tasting where no staff showed up. The rest of the staff was great. It was great to have a place where you could relax and find assistance (if needed). Our Butler introduced himself just shortly after we were in the suite and was of great assistance when we needed, with that said we could notice that he was new and lacked a little bit of the initiative taking that we got last year with our previous butler. Also our Stateroom Attendant was great and kept our room spotless during the length of the cruise. Luminae will be commented under Dining. We think is worth to pay the extra for the Sky Suite and the perks that come along, would we book it again?, Yes… if the price range / Value is Ok for us. We also had the Premium Drinking Package, that we used a lot for drinks, coffees and Vitamin Waters / Arizona iced teas. During this sailing we had our 9th anniversary and we got a card with beautiful words from the hostesses of Michaels Club and from our Butler, with some chocolate strawberries, we loved the detail and that they remembered also when they saw us that day. DINING: as part of the Suite perks, we had access to Luminae as our main restaurant for dinner and breakfast everyday and lunch on embarkation and sea days. In general we loved Luminae, the dinner menu changes everyday and for some it could be very limited but we loved it. We noticed that a lot of guest asked for the main dining room menu and order form there. We just asked once for the onion soup from the main dining room (that we love ) and we got it. It was impressive that the staff recognized us from last year sailing, that made us felt at home. In general the staff made its best to make us feel welcome and at home (Katja, Vishal, Diana - she was amazing -and the rest of the waiters and the Sommelier also). Ocean View Cafe: Very good and varied selection for lunch (when we were there), good quality and tastes, also good service from the waiters. Specialty dining: 1) Qsine (Now Le Pettit Chef), funny and entertaining video and good and simple food, overpriced for the quality of dinner, won´t do it again. 2) The Lawn Grill Club: Grill steakhouse, outdoor, dining al fresco, extremely good meats and the best dessert on board, just ask for the freaking cookie:amazing. 3) Murano: One word: perfection. 4)Tuscan Grill: we had the best dinner ever in Tuscan Grill. BARS: as said, we had the premium drinking package as part of our suite perks and booking promotion, we had the same package before and we found it is still worth it. In general we found the service around all bars to be OK with no long waiting. Al baccio Cafe, was great all time for our coffee or tea fix with small desserts. Martini Bar was our favorite spot this time, best bartenders ever this time... crowded most of the time you just need to time your martinis right. Pool Bar was OK not so service minded staff but got our drinks. The World Bar: this time it was a miss, we loved it last time but the bartenders this time were good but not Amazing as Lazar and Sasha in our previous sailing. We wanted to try the Cachaca tasting and pre booked it using the cruise planner. We got our invitation for the first day In Barcelona at 15:00, since we didn’t have big plans for that day we decided to plan around it so we went out early and then came back to the ship just for that and dinner and then maybe go out or relax. Surprise: nobody showed up at the location stated on the invitation (world bar), then we tried to contact our Michaels Club concierges that were not around at that moment so we went to Guest services, and it was a downhill the person we talked to couldn’t care less. We decided to wait and then to the girls in Michaels club a little bit later, so we went for some drinks. After we talked with Adriana and Nadya they just told us they will contact someone and fix something for us. later that evening we got a call from the beverages manager assistant apologizing and telling us to re.schedule and we could decide day and time, so we did, they also sent us a bottle of wine, an apologize letter and a complimentary martini flight. ENTERTAINMENT: we didn’t see all the shows but The broadway / westend cabaret was AMAZING, the singers killed it. Claire Maiden was a guest entertainer for one night and let me tell you something, I haven´t seen a singer like her in a long time, she was INCREDIBLE... The band, the duo and the guitarist were all OK. Richard Spacey as a Cruise Director paired with Valentina as Activity Manager were great... SERVICE: I would say the service all around the ship was great… nothing to complain, even if you can feel that it´s not the same as it was back just few years ago, the reflection staff makes sure you have an amazing holiday. CELEBRITY SHORE EXCURSIONS: we booked couple of excursions on line and the one to Montserrat was GREAT, very early but GREAT... we arrived before the other busses from other ships and it was very quiet and lovely before the crowds FUTURE CRUISES OFFICE: they did their job and we booked two future cruises for 2020 with very good deals and promos SHOPPING: stopping in Gibraltar gives you the Duty Free benefit, that works well in the perfumes and cosmetics department. POST CRUISE INFO: We used Rome Shuttle Limousine from the port to the Airport and it worked perfect; 110 Euros for 2 persons private transfer. PS: sorry for typos... I’m still getting used to just write in the iPad :-) Read Less
7 Helpful Votes
Sail Date: April 2018
Solo cruiser with 25 previous cruises on Celebrity, and 4 on other brands. Happily cruising since 1984. This was my 2nd transatlantic on the Reflection, and 4th transatlantic overall Ship information- Celebrity Reflection is the ... Read More
Solo cruiser with 25 previous cruises on Celebrity, and 4 on other brands. Happily cruising since 1984. This was my 2nd transatlantic on the Reflection, and 4th transatlantic overall Ship information- Celebrity Reflection is the flagship of the Celebrity Fleet of 12 ships. It is also the fifth/last in the series of Solstice Class ships. It has a passenger capacity of 3040, and 1240 crewmembers. Fort Lauderdale I usually stay in the nice upscale resort hotels, but since a friend recently bought a townhouse in Wilton Manors, I stayed at a small boutique hotel nearby. It was a great choice as I was literally steps away from Wilton Blvd, and all the dining and entertainment venues you could want. WOOPS-Of course there was the inevitable “I forgot” moment. This time it was my IPOD (got to have my music), so got creative and instead of spending $200 on a new one from Target, I instead took an Uber to the mall. I then found a cell phone repair place, that had some unclaimed ipods, and after some negotiating a virtually brand new one for $60. Then back to the hotel to load it with music from “the cloud” Embarkation- Normally I try and arrive at the terminal mid time (a few hours after the opening bell, this time we didn’t. A friend convinced me that we should arrive early at the Fort Lauderdale port ~1030. I was really surprised as we dropped off luggage with the porter’s pier side, and then literally we were on the ship 25 minutes later, absolutely the smoothest embarkation I ever experienced. Activities-With 7 sea days at the start of the trip, you have many “Celebrity Life” activities going on every day (sometimes every hour). The Cruise Director Rich Spacey, Activities Manager Valentina, and their activities team did a great job engaging the guests. It’s not always an easy task as there were about 1200 Captain Club members onboard as well as bout a dozen of the more seasoned Zenith members. My hats off to Melissa Martinez the Captains Club host. She seemingly had people lined up around her desk every single time I walked by, and didn’t let up till about day 11. Always a smiling face, always willing to above and beyond to keep her guests happy. I’m guessing average demographic on this voyage were ~90% married couples over 65. Most of the guests I met onboard had previously traveled on Celebrity at least once Beyond the Podium Speakers-Thought that Melinda Bates, Jim Kennedy and Ian Wright were good but not great. I think I’m a little jaded, as we have Mickey Live on our last voyage in Antarctica, and he’s a hard act to follow. I don’t think it was the speakers fault as much as the topics. The topics were just not ones that grabbed me. Cabin-Sky Suite 2185 on deck 12, about 300 ft2 with a 80 ft2 balcony. This was the first time I had a deck 12 cabin. No real noise from above, as I figured there might be some noise from the pool deck above, but relatively quiet at any time of day. Not sure if I am a fan of the covered balcony though. Undecided whether it’s a plus or a minus. The Sky suite has a large amount of floor space that I never use, storage that I never use. I do love the idea of having the butler, although I generally have little to no butler needs. For me it’s more of a psychological thing than a needs things having a suite. The silver sea pass card, access to the MC concierge is nice, as the two we had were terrific. Never really been a fan of Michaels Club itself, to me it just seems a bit dark rather than inviting. It’s great though for those that drink as the alcohol flows freely as do hors d'oeuvres. Tea time seems popular with many, but just not my thing. Port & ShoreExcursions-Didn’t try any of the ship sponsored shore excursions this trip, three friends and I have visited these ports before, and luckily they are like walking Google Maps. I on the other hand, am not. I get lost after walking off the gangway from the ship. They ship did have some issues shore excursions issues though. One internal issue, and one external issue involving a third party vendor beyond the ships control. Internally while docked in the Canary Islands there was a total lack of organization internally getting people off the ship for excursions. It was a real mess in the Celebrity theatre, and seemingly no one in charge. Huge lines formed outside and inside the theatre. No one on excursions off the ship till about 2+ hours later, and it seemed like all the excursions returned to the ship at the same time, so real bottlenecking returning to the ship. Next port stop in Malaga was better in the Celebrity theatre but was still lacking a well thought out plan to get people in and out. They kind of overcompensated for the errors on the first day. But made things a bit more confusing in doing so. External issue was that we had to partially tender in one port (Ajaccio, France), and from what I was told, one or more of the planned local tenders failed to show up, so they got really backed up since the ships tenders had to compensate for the missing larger local tender(s). Long lines on the pier, with a funnel effect of passengers trying to board the smaller boats that were available. Celebrity tried to help and tried their best to provide cold water to the long lines on the pier, but many folks were just too grumpy at that point, so it wasn’t too pleasant. Dining-FOOD GLORIOUS FOOD –I alternated between venues using Main Dining Room(MDR), Luminae(Suite Dining), and Specialty Venues (Lawn Club, Murano, Qsine-Le Petit Chef, Sushi on 5, The Porch) Main Dining Room-Dinner here 4 nights-We had late dinner at 815 each night and had a superb waiter named Adrien and his equally superb assistant Chen serving us. Couldn’t have asked for a nicer more energetic team. Even on extremely busy nights, it was interesting to observe when a fellow guest would ask him to take a picture, or a special request, it was always performed without hesitation, and always without a smile. Never losing a beat on his primary responsibilities. Food in MDR was very good, a nice variety and glad to see they annotate on the menu dishes that are vegetarian, gluten free, no sugar added, lactose free, and fit fare for those that have preferences in their diet. I really admired the management style in the MDR as well, at least 4 or 5 times the Asst Maître d checked in to make sure all was well, as did the ships restaurant manager. Luminae- I thought was good, but not great this voyage. Some elements were just missing this trip. The little taste treats they bring out before the meal just weren’t the quality or originality they have had in the past. For example, one night it was a deviled egg, maybe it was the bar was set higher by other trips, but the overall flavor and execution of the meals just seemed off. I think out of the 4 dinners and 8 breakfasts I had on Luminae, none really stood out. I remember the first breakfast I stopped in for, I ordered the smoked salmon as part of the breakfast, and the presentation was pretty, the salmon itself was gray around the perimeter, and very chewy, maybe it had been sitting out for a while?, but didn’t have the freshness I was used to. Dinners too were nothing to write home about. I can’t think of any that were knockouts, most were a bit bland (or a bit overcooked) without the signature of Celebrity style to them. Did find I wasn’t alone in my feeling. My three table mates all agreed, something was off on it. Service was great though. Had I do it to over again, I would of said something to the restaurant manager earlier in the cruise, but I guess I just assumed it would get better, and what we were experiencing were isolated incidents. Two of my table mates are vegans so no meat dairy fish (taste ), and their dietary needs were much different than mine, but was kind of surprised that although they ate all their meals in Luminae, every meal was a challenge for the Luminae team to put together. I would have thought there would be some standard protocol for dealing with it like they had in the MDR. I partially my fault I think for not bringing up the issue of the quality of the food with the restaurant manager, F&B manager or Hotel Director earlier (I did mention these specifics to the HD director a few days before the cruise ended). In closing I just didn’t find that Luminae was a step up from the MDR in terms of the quality of the meal offered, where in previous cruises I always have. Tuscan Grill-Best dining views onboard, spectacular service and a hearty well prepared delicious meal. I ate at Tuscan twice, and enjoyed the experience both times immensely. The host Vitalii (A Ukranian native), was friendly and professional. The wait staff excellent, and food superb. Had a traditional meat and potatoes meal the first time (9 oz filet mignon with garlic mashed potatoes). For my second visit I had a succulent sea bass with a saute of spinach and a side of the lobster rigatoni. Also was lucky enough to be invited to a luncheon at Tuscan one day hosted by the Captain/Staff Captain Hotel Director and Senior Officers. About 20 guest total and a dozen officers. Some were suite guests, others were not, I liked that it wasn’t just a you spend the most you get the best access group. It was a nicely mixed group. Both meals were culinary delights, and really could think of nothing they could have done to make it better Murano-A group of 10 of us ate at Murano in the wine room. The wine room for those that haven’t noticed it is a room that seats 8 or 10 comfortably and is like a private dining room with the walls of Murano. We had a variety of dishes, some prepared tableside and a few like my rack of lamb, delightfully prepared in the kitchen. Everyone in our group enjoyed the meals, and especially the presentation with the large silver presentation covers. The maître d, checked in on us a few times, and after some wonderful deserts (the chocolate soufflé is to die for), our 3 hour visit ended with 10 fully satisfied diners Qsine-Preface this by saying I enjoyed visits to Qsine in the past , as I think I tried it 4 other times, but did feel it was running out of steam so was glad to see them trying something new. It was quirky it was fun, but always annoyed that you use an Ipad to make your selections, but then ultimately the waiter took your order using a pad of paper since the Ipads weren’t connected to anything. You really had to reach group conscience on what you ordered or if the waiter was good, he/she would kind of guide you to reach a decision Qsine is now Le Petit Chef (at least on Reflection), so what is Le Petit Chef? It’s a fun informative 3D visual mapping of your meal that is presented between the 5 courses of your meal. Initially I thought it would be too gimmicky for my taste, but instead I really enjoyed it (I ate there twice). I liked it for several reasons • I expected it to delay dining courses, and it didn’t. The show only lasts about ~2minutes or so (total of 5 shows) • It’s informative and funny-was nice learning what ingredients go into each dish • It’s funny, and volume and noises of the show are low enough that you can still talk and here others observe things you may not of • It’s scalable, using the technology, you can make the venue any type of dining you want, simply by changing the menu and performance, as the restaurant serves more as a blank slate So what’s the experience like? The restaurant darkens, then your dining table and your dinner plate become the stage for Celebrity Cruises “Le Petit Chef”. He’s a quirky chef about the size of a saltshaker that’s determined to hunt down and deliver your meal. Five succulent courses, each seemingly prepared before your eyes by the driven little guy and his wit and resources. In between each 2 or 3 minute show, the room brightens and his proud wait staff has your next course tableside to eat. Excellent concept and execution, and don’t let the fun and performance fool you, the food was terrific, original, and flavorful. It was five courses starting with a bouillabaisse, filet of beef, lobster tail, rice pudding brulee, and a vanilla ice cream sundae. So for example while your lobster is harvested from the sea. The entire dining room table is the ocean, or while your ice cream is being made, your entire table is a background of a massive winter wonderland. It’s really quite remarkable the visual and audio effects do to enhance the meal rather than distract from it. Lawn Club Grill-Lawn Club continues to be my favorite dining venue onboard. To me it’s the ultimate in at sea dining. I ate there twice for dinner and once for lunch. They have a nice variety of dining options with steaks and chops being big favorites of mine. All their dishes have a signature/style of their own. From simple things like the side dishes such creamed corn or lobster mac n cheese, to the main course offering such as the lamb chops, salmon, to the kabobs were all were excellent both in preparation and delivery. Two in particular desserts are must tries one being the hot chocolate chip cookie, and the other being the carrot cake are melt in your mouth delicious. Alcoves-Next to the Lawn Club are the alcoves. Eight private hideaways you can rent for a 9AM-9PM day. They advertise as being suitable for a party of 6, but I think 4 is more reasonable. Rental fees vary from $149 to $249 a day (dependent on whether a port or sea day. Included in that fee are a cheese and fruit plate, an on call butler, 6 beers, and bottled chilled water, and a bottle of wine or gray goose. Fees and amenities are somewhat negotiable. For example I don’t drink alcohol so they were nice enough to offer a seafood platter from The Porch (shrimp, scallops, lobster, mussels, and cerviche) instead of the alcohol. Luckily too the port day we selected they were renting them for $99. Like anything its supply and demand, and never hurts to ask if they have some wiggle room to customize it to your own needs/budget. Entertainment-To me anyway most of the musical acts onboard were like elevator music, I would pass by the different ones (Linda Capewell, Fiesta Duo, Pipoka Duo) without stopping. None really engaged me with a unique take of a song, or a different arrangement to have me stop and listen. A few things they did on the entertainment front that they did really well though, Celebrity Life Game Shows • Liars Club • Are You Smarter than a Ships Officer • True or False • The Challenge • Frisky Feud • Wheel of Fortune • The Wedding Games • 60 Seconds or Less A few of these are “Adult Themed” which I like even better. They seem to get the best laughs and larger audiences. They do a disclaimer before the act stating that they might use words that might be deemed uncomfortable to some, but fairly tame with only an occasional use of stronger words for a needed joke or line. I only wished these shows lasted longer than 30 minutes, maybe try a few for an hour might be nice. A second part of the entertainment onboard I found spectacular was when the Cruise Director Rich Spacey/Activities Manager Valentina cohosted events with other singer/dancers/performers such as • Disco Never Dies • Silent Liquid Party-This was spectacular, combining Silent Disco with Mermaids, Male and female dancers and acrobats all in the Solarium • Groove The things that made these come alive was the energy that Rich and Valentina brought to the game. Only a small handful of CD/Activities Manager have a great chemistry that really comes out in free flowing performances. This pair certainly does. I really prefer these off stage performances over the production numbers of years past as those all seem to blend together even when the dancers and singers are very talented Disembarkation-The simplest I’ve ever experienced, 630 met my travel mates at Café Al Baccio, and we walked off 3 minutes later with our luggage in the Civitavecchia port. The car we arranged for was 50 feet from the pier, never saw anyone from Italian customs or immigration till we arrived at the airport. Summary- All in all a great cruise with a very few minor bumps in the road. Someday would love to do a b2b onboard, but always happy to see Celebrity is a learning organization that never rests on its laurels, but instead charts new territory in the travel industry. Read Less
1 Helpful Vote
Sail Date: October 2017
We are senior couple who have cruised quite a lot on Celebrity, Princess and Crystal. The October transatlantic was quite good. The ship had many Celebrity Captains club members aboard and even the crew had many repeats which made for a ... Read More
We are senior couple who have cruised quite a lot on Celebrity, Princess and Crystal. The October transatlantic was quite good. The ship had many Celebrity Captains club members aboard and even the crew had many repeats which made for a happy ship. Physically the ship is very attractive with 3 pools, with many hot tubs and a very large well designed theater. While it is fashionable to complain the food on cruise ships is worse than in the past I found the food on this trip to be better than previous Celebrity cruises, particularly in the buffet. For example, there were grilled fresh local fish one day, home made gravlox another and even German style pretzels. The head chef was Indian so the Indian food was very good as well. I'm not sure how full the ship was but were always many lounge chairs available. And the pools were never crowded despite the excellent weather. I've had to make long searches on Princess to find a pool side lounge chair. The only quibble I have is the entertainment was not to my taste. The performers were mainly British singers who sang way too much Queen. My guess is that the London West End theaters do not have sound system so singers who train there are taught to yell their songs. Give me a Sinatra style saloon singer every time but of course people's tastes differ. On the other hand the in-house cast was excellent especially the singing. If you like seas days over ports transatlantic is the way to go. Read Less
10 Helpful Votes
Sail Date: September 2017
We´re a gay couple (around our 40´s) from Norway and this was our 17th cruise and the third with Celebrity. We booked this cruise in the previous sailing with Celebrity midt 2016. Basically because we wanted to experience the Solstice ... Read More
We´re a gay couple (around our 40´s) from Norway and this was our 17th cruise and the third with Celebrity. We booked this cruise in the previous sailing with Celebrity midt 2016. Basically because we wanted to experience the Solstice class again and we love the ports of call in Greece and is a short flight within Europe. PRE-CRUISE: We decided to stay 5 days in Rome as a mini pre-cruise vacation. We decided to stay at MyApARTsuite apartments in Trastevere area. Out of the touristy areas but close to the Tram #8 that can take you to the center in just minutes. We experience the side of Rome without the big tourist attractions (that we already have seen) and enjoyed a lot of the city hidden gems. We used Rome Shuttle Limousine from the Airport to Rome (5o euros) and from Rome to the Port (110 euros) and it worked perfect EMBARKATION: It was OK. worked fast and in less than 10 minutes we were checked inn. Once checked inn everybody had to wait since it was raining like a tropical storm with thunder and lightning and it was not safe to walk to the ship, Once the thunder and lightning stopped those who wanted to walk under the rain received an umbrella to do so. SHIP: Reflection is an amazing ship. Beautiful layout, public areas, lots of space even with a full sailing, it never felt crowded. It was extremely clean and spotless everywhere around the ship. Pooldeck was great and loved the solarium. In general I would say that this ship is now in our top three favorites. CABIN: we booked a Guarantee Sky Suite and were assigned the cabin 2192 (an Accessible Cabin) in deck 12. We were more than happy with this cabin, it´s bigger than the normal Sky Suites maybe a little bit of less closet space but it worked well for us. The Balcony was just amazing, we loved the extra space in the balcony, the full size table and the extra shadow provided in this deck. The bathroom is also bigger than normal bathrooms and doesn´t have a bathtub but the shower makes for it. Given its location under the Ocean View Cafe sometimes you could hear a little bit of noise, like a rolling something but it wasn´t really a problem, you get use to it and does not disturb at all. SUITE CLASS PERKS: Once we checked inn, we met Manuela (one of the Michaels Club concierge) who informed us briefly about the situation with the rain and the wait. Michaels Club concierges: Manuela and Adriana, were amazing hostesses and they made us feel like at home since we met them there. The rest of the staff there were also great and just after couple of visits they learnt our preferred drinks. It was great to have a place where you could relax and find assistance (if needed). Our Butler, Sever; introduced himself just shortly after we were in the suite and was of great assistance during the week for the thing we requested (like the morning coffees and room service couple of times). Also our Stateroom Attendant (Andhika) was great and kept our room spotless during the length of the cruise. Luminae will be commented under Dining. We think is worth to pay the extra for the Sky Suite and the perks that come along, would we book it again?, Yes… if the price range / Value is Ok for us. We also had the Premium Drinking Package, that we used a lot for drinks, coffees and Vitamin Waters / Arizona iced teas. DINING: as part of the Suite perks, we had access to Luminae as our main restaurant for dinner and breakfast everyday and lunch on embarkation and sea days. In general we loved Luminae, the dinner menu changes everyday and for some it could be very limited but we loved it. We noticed that a lot of guest asked for the main dining room menu and order form there. We just asked once for the onion soup from the main dining room (that we love ) and we got it. The staff made its best to make us feel welcome and at home (Katja, Vishal and the rest of the waiters and the Sommelier). Ocean View Cafe: Very good and varied selection for lunch (when we were there), good quality and tastes, also good service from the waiters. We bought a 3 dinners package fot the specialty restaurants and this how it went down: Qsine: Very nice concept and food, the portions are just huge, too much food for our taste; we felt the concept should be explained better so you know how much food to order. The Lawn Grill Club: Grill steakhouse, outdoor, dining al fresco, extremely good food and wine to pair. Amazing. Murano: it was like a dinner symphony, everything was just perfect and coordinated in terms of service and food taste / quality. We also decided to try the «special event» Thaj Mahjal dinner, and Indian dinner with an additional cost of 49$, this was hosted in Qsine; we felt the food was very good, the portions very small and there was a lack of story / presentation behind the dinner; for us it was not worthy of the extra cost. The Indian food in the buffet tasted as good and better than the special event dinner food. BARS: as said, we had the premium drinking package as part of our suite perks and booking promotion, we had the same package before and we fount it is still worth it. In general we found the service around all bars to be good with no long waiting. Al baccio Cafe, was great all time for our coffee or tea fix with small desserts. Martini Bar was entertain ing as usual but crowded most of the time. Pool Bar was great, Our favourite spot was the World Bar: very interesting drinks and best service on board (thanks Lazar and Aleksandr) ENTERTAINMENT: for our taste this was a rollercoaster, some shows we loved it (broken strings), others didn´t make so much sense (elysium and Max); having said that we think the singers (all of them) were some of the most talented we´ve ever seen on a cruise. The guest entertainers were also a mixed thing, we loved the classical strings duo; the girls make a great job and love how they talk a little about each piece and some stories related to these. Damian, the Cruise Director, was OK; Giuseppe and Kathe were very funny and friendly and Charlotte, the activity manager, was GREAT…. I just loved her… she would make an amazing Cruise Director. Not to miss: The silent party, just so much fun…. SERVICE: I would say the service all around the ship was great… nothing to complain, even if you can feel that it´s not the same as it was back just few years ago, the reflection staff makes sure you have an amazing holiday. SHORE EXCURSIONS DESK: we didn´t use this so will not comment on that. FUTURE CRUISES OFFICE: they did their job and we booked two future cruises with very good deals and promos SHOPPING: good selection for shopping, foe some it could be discouraging the fact that the itinerary is not DUTY FREE, but if you buy over 199$ (per day) you can get the tax refunded and they assist you with that. It worked perfectly for us and we just delivered the forms we got at the airport and got our taxes back (if you live outside the EU) POST CRUISE INFO: We used Rome Shuttle Limousine from the port to the Airport and it worked perfect; 110 Euros for 2 persons private transfer. Read Less
6 Helpful Votes
Sail Date: April 2017
We chose this cruise for the itinerary (Miami to early off in Villefranche), the price, and one past experience with Celebrity which was mostly positive. The embarkation was smooth and efficient. Welcome buffet was good, and our ... Read More
We chose this cruise for the itinerary (Miami to early off in Villefranche), the price, and one past experience with Celebrity which was mostly positive. The embarkation was smooth and efficient. Welcome buffet was good, and our stateroom was available earliest than usual. Our steward met us in the room, answered questions and began two weeks of excellent service. The room (deck 3, middle of ship) was smaller than some, but well laid out with plenty of storage. The bathroom was very good, with room in the shower to turn around. The location was a real plus on the one very rough afternoon and evening. Quite stable even as the waves crashed against the window. There was no clothesline in the shower which became important as the ship has no launderettes, a problem on a two week cruise. The ship laundry was very expensive and the full bag special at $50 was way overpriced. The food in Opus, the main dining room was very good to excellent. The service was good as well. We did open seating and only had to wait twice for a two-top. The food upstairs was also good, but the layout was confusing. Open air seating on the aft deck was lovely. We did not try any of the very expensive specialty restaurants nor did we buy the very expensive drinks package. One of us got the coffee/soda package which is worth the price for someone who likes good coffee. The public spaces were the noisiest of any ship we have ever been on. Hard to get away from the constant loud music even in places promoted as quiet. Only outdoors on deck five was it quiet. Near the pool was constant loud music or very loud group activities. The bars which often provide respite were full of art auctions and other such activities. The enrichment lectures were terrible. The lecturer on the Roman Empire (appropriate as the destination was Rome) did not know his subject, made lots of factual errors and tried to be funny. The Hollywood speaker was all about himself. The destination talks were pure sales pitches. No helpful information for those going ashore independently. On a seven sea day cruise enrichment is even more important. Celebrity failed this one. With the exception of the singer who did a Judy Garland evening and one of the acrobats who was terrific, the guest entertainers were from mediocre to embarrassing. The production nights were loud, the choreography awful, the stories ridiculous. If one closed one's eyes it would have been difficult to,tell the shows apart save for the gender of the lead singer. The entertainment in the foyer was better, particularly when dance music was played. Many people thoroughly enjoyed dancing. Given that we did not like the entertainment it would have been helpful to have a wider selection of in-room movies and TV shows. It was difficult to get information about our early departure, but in the event the staff were very helpful. It turned out to be the only tender port which made things more difficult, but the thirty or so of us who left did so first. Read Less
15 Helpful Votes
Sail Date: April 2017
We decided to try this cruiseline based on previous comments as we had always taken Holland America, thus our comparison. The very first thing I noticed is that none of the staff treated you as though you were important. It was as though ... Read More
We decided to try this cruiseline based on previous comments as we had always taken Holland America, thus our comparison. The very first thing I noticed is that none of the staff treated you as though you were important. It was as though you were in their way, they were in a hurry to go nowhere and you were obstructing their path. • Was told by staff in Opus and Seaview Café to give all 10’s on the review • Was told by Crew Director several days to obtain staff names and write them down • Was told three days before cruise ended that the end of the cruise was near and reminded each day thereafter. • Seaview Café issues: o Smoked salmon not kept cold/cool – poorly presented. o Like an anthill with honey on it with people trying to get to food – improved layout would assist with this. o Lack of busing tables – often food/dirty tables were left for long periods o Staff wondering around not helping. o Never offered anything to drink with lunch/dinner such as iced tea /water. o Silverware had to search for it o Salad bar – different veggies on each side o Often food was mixed such as gluten foods in non gluten foods. Probably by children. o Counters not cleaned between pots. o Eggs often not cooked and partially raw o Bacon often not cooked well, still raw o Poached eggs cooked in advance with yellows like boiled eggs o Often no one at the gluten free stations or other stations o No presentation of foods, just in pots cooked in or appeared that way o Often milk or milk products were warm, never found it cold o No cream offered for coffee o Coffee often cool/cold o No fresh berries offered at any meals (Strawberries, blueberries, blackberries, raspberries etc) o Frozen berries offered that were smashed had no flavor at all and often rotten taste. o Saw seafood meal with rice offered at lunch and dinner for more than 4 hours o Food stations often changed locations so difficult to find items searched for previous meal or time of day. o Lack of seasoning of any kind for most foods although the Indian foods were better than other offerings. o Side dishes and type of meat did not go together. Cooked veggies need to be together. o Serving spoons often missing from dishes that should have had them replaced with grabbers which made it almost impossible to pick up items such as sweet potatoes, blood sausage, cooked veggies and chips…. o Fresh fruit very large pieces that had to be cut generally at least 4 times for bite size. Fresh fruit often not ripe or the parts closest to the core or the skin was used. o Soup was void of the product that it was named such as split pea. It looks green but no split peas appeared to be in the soup, same for gumbo. o Needed more vegetable options instead of all carbohydrates. o Cheese – white variety tasted spoiled. o Salmon Salad with mayo – very fishy smell. o Food being delivered to hot stations without any type of coverings from distances of more than 50 feet. o Food appeared and tasted as if poured from cans without any spices of any type. o Hams not fully cooked and very tough. o Serving ware on occasions was dirty. Other plates were so hot you could not hold them. o A lot of staff making multiple trips to the serving bars but not making good use of the trips often only carrying one item. o Appeared there was no working together of the teams in this area. o Very poor management and planning o Big windows for view and outdoor dining was a nice option. o Dining option for smokers would have been nice o Gluten free bread was very good. o Assembled sandwiches, hot dogs, hamburgers, French fries, chips would be a good lunch offering in this venue. o Cheese plates were void o Grill areas did not indicate what was being offered nor what could be ordered. o Soft Serve Ice Cream should have been available to the customers without staff assistance similar to 15th floor service. o Salad greens had unusual taste, similar to that of end of season or over grown taste. o Dessert offerings were nice looking but the last day they took the best and held till that day. Each needed title such as egg custard, chocolate cake etc. • Opus Dining Room o Great friendly ladies working at front entry. o Gluten free options were nice. o Etiquette training needed here, such as placing napkins in lap (not reaching across the table and pitching it toward the other person), placing dishes and pouring drinks. o Lobster was overcooked and more concerning was the fishy smell which indicates that the food was not kept at correct temperature. o Trying to pass salmon off as trout. Salmon was very fishy smelling. o Ordered dinner previous night for gluten free but no one knew what was ordered or from who. (They did eventually come up with a order but it was incorrect and missing items) o Coffee offered or delivered after dessert was finished. o Wine pouring – when paying for each glass, servers re-pour without asking. Also the re-pour is not a whole serving. o Wine – Asian Female asked twice if wanted wine, said No twice, she brought glass anyway and began to serve, reminded her again that no wine was requested. o Alcohol – constantly questioning us that we did not have an alcohol package. Did not seem to know what to do. (Price too costly for those who do not drink until intoxicated). o Better service in this dining room but needed training on lying out of silverware and glasses. Not cool to serve water in gold fish bowls and very thin glass at that. o Tables too close to the glass wall in the center of the dining room, difficult to move chair and get into the chair. • Stateroom o Nice size rooms and closets with a lot of hangers. Safe in working order. o No retractable clothesline for wet swim suit in shower for drying o Robes too small for average-sized man o Beds and pillows are uncomfortably firm o Often A/C would go off and would get very warm or awake sweating o Breakfast not edible: Eggs, sausage, toast, coffee were served cold, while milk and melon very warm o Never knew room attendants name although he did a good job o Luggage was left outside of room when delivered o Two luggage tags were left for debarkation when we had four thus had to go to Customer Relations for additional and stand in very long line. o Poor line of soap, hair products in bathroom. Prefer dispensers for this. • Halls of Ship o Obstructions in hall such as trash, dishes, trays full of dirty dishes, vacuums etc. o Staff never allowed right of way to visitors, often pushed way around them • Communication o Ship Captain failed to inform us that we were in a Tropical Storm although we received notices via our cell phones thru weather services. o Ship Captain never updated us on the 30 year old male that was taken by US Coast Guard as he promised. o We could not hear the Ship Captain messages when in our state rooms. o Schedule of Events – mostly sales or options for the ship to make more money. Very few free events to attend without costs. • Boutiques / Shops o Clean and well maintained o Pricey o Need lower cost options as well • Bars o Service very slow, too few employees for the number of patrons o Often saw persons over-served with alcohol. Very intoxicated. o Needed more or larger smoking areas as they were packed all the time • Specialty Coffee Bar o Asian female rude to all and made one guy get back in line to get him and his wife a coffee. o Great pastries at this bar (Only place on ship with gluten free pastry that was excellent) • Sushi on Five o Great friendly quick service o Food was good but should be included in cost of cruise • Solarium o Awesome relaxing place o Good relaxation music o Great loungers and not to warm, like the partial open windows to allow air flow o Had the best coffee in the whole ship • 15th floor o Needed hand rail for both sides of walk ways on the deck. o Wind was painfully strong and dangerous for children and older people. Need notification or closure of area when winds of certain level are present. o Mast Grill Burger/Fries Area was nice. The food was very good. Best part they served to us individually and the public did not reach in and serve themselves. o Lawn Restaurant – over priced at $90, $60, $40 a couple.  Food came out of same door used for bathroom entrance from deck of ship and food not covered when came out the door  Not a good view, faced interior of ship although sold at seeing the ocean and great view. o Bars  Difficult to get to shady areas  Too small of areas  Needed larger smoking areas  Need more staff to handle number of patrons  SunSet Bar - Melvin / Santa / Jingle Bells – did a great job, great memory and super friendly to all.  Need better shelter from damaging winds  Ball Throwing needs to be further away from chairs for safety concerns  Costs for renting covered shelters too expensive at $249 day  Need water mopped up more regularly for safety concerns – often saw running water on deck and pools of water where deck had been washed off. • Casino o Very Clean o Colorful variety of gaming available o Full-service bar in casino was nice touch o Large area allowed comfortable seating • Music o Too LOUD in Center Entertainment area, was unable to get away from it. Intrusive in both upscale restaurants and library. o Not impressed with quality of talent. o Guy that played guitar was ok he was great whistler. o Karaoke – needs to be suited to audience age of songs offered. Some songs inappropriate for children. Indoor bars should be limited to persons over the age of 18 years of age. • Booking o Entered information 4 times before the information was retained in system o Provided credit card information 6 times before it actually stayed in system {although it DID work just fine to charge me for the cost of the cruise}. Spent more time in Customer Relations scanning card AGAIN once aboard ship o Received luggage tags following the cruise in my home mailbox o Received packet day prior to sail on the internet then was able to print luggage tags. o Input and received cruising number twice, the first one disappeared from system. o Price higher for this cruise line than other lines, thus had higher expectations. Always made to feel that we were less than for choosing the buffet or main dining room, rather than choosing the up-charge restaurants. Read Less
3 Helpful Votes
Sail Date: April 2017
This was our third cruise and our second Celebrity cruise (our first was on the Solcsitce) and we couldn't be happier! After comparing Celebrity to another cruiseine (in our case, Norwegian) there is no comparison. Celebrity is 2 ... Read More
This was our third cruise and our second Celebrity cruise (our first was on the Solcsitce) and we couldn't be happier! After comparing Celebrity to another cruiseine (in our case, Norwegian) there is no comparison. Celebrity is 2 for 2! It is all about the quality of service. EVERY staff member on the ship truly cares about your experience and delivers high quality, friendly, and fun service. The food in the main dining room was excellent, and the service was incredible (shout out to Denville, Albert, and Oleg!!). The food in the buffet was ok (better than you would expect for a buffet, but obviously still a buffet), but lacked variety (we only ate in the buffet for lunch and dinner). Wine Cellars is a must if you enjoy wine (even if you don't know much about wine like us), and Stephania will make your cruise memorable by sharing her wealth of knowledge (we hope to find out what ship she is on when we book our next cruise)! The wine tastings are a must too. Entertainment was hit or miss. Some shows were great, others just ok (I would recommend seeing them all). The best part is that you get a different show every night, so there is always something to see pre or post dinner. Finally, the Casino bar is a must. Milan, Roger, and Sasha are by far the best bartending trio I ever encountered. They made the trip fun and memorable. Another great cruise by Celebrity! Read Less
9 Helpful Votes
Sail Date: April 2017
This was our first cruise with Celebrity and we enjoyed it very much. We have been on about 15 or so cruises, mostly with Princess so will add a little comparison here and there. First off let me put this all in prospective. My husband ... Read More
This was our first cruise with Celebrity and we enjoyed it very much. We have been on about 15 or so cruises, mostly with Princess so will add a little comparison here and there. First off let me put this all in prospective. My husband and I are in our mid 40s and we were in a Sky Suite for this sailing. Vacations are a time for us to relax as we both have professional careers and own a small business. We are realistic, open minded, and try to keep our expectation in check. Miami: We arrived the day before and stayed at the Intercontinental downtown. It offered a variety of places to walk for dinner and entertainment. We took Uber here and to the port the next morning. Had no problems with either and would recommend. Embarkation: This was the fastest embarkation we have ever had. I think our hotel checkout took longer than security and check-in at the port. We arrived dropped our luggage off with the porter who pointed us where to go. Always tip your porter. Being in a suite we entered the priority door side of the terminal and showed the ladies our paperwork who then directed us to security. There was only one couple in front of us so it moved very fast. We then went upstairs where we were greeted by a queen and directed to the check in counter which we were able to walk right up to without waiting. We were quickly checked in and told to see the concierge who was standing behind us. The concierge told us to follow him and that we were just cleared to start boarding. We went up the escalator and walked right on board. The way it happened we felt like the concierge was waiting on us to arrive so we could all start boarding. (lol) After embarking, we walked around the ship to explore and find where everything was located. Ship: Our first impression of the ship was how great it looked. There were multiple places and venues to hang out which seemed to disperse people well. Having only 2 sets of elevators, there was always waits and crowds at the back banks of elevators. The layout was nice and easy to get where you wanted to go. The Hideaway and Game room hidden in the middle of the ship on stateroom decks gave people a quiet places for people to relax and lounge around. Everything was always clean as is expected. The aft cabins had issues with their toilets on and off during the second half of the week due to the main pipe being clogged. Wish people would stop flushing things that aren’t allowed. The other big thing I noticed, or technically didn’t notice, was vibration during docking or departing. On Princess, especially aft, we could always feel vibration during dockings. It was never an issue but we noticed it. On the Reflection we felt nothing. And actually a few times we didn’t even know we left or arrived somewhere until we looked outside. Cabin: Cabins were ready exactly at 1:30. We had an aft Sky Suite on deck 12. For us, this was the perfect size. Enough room to relax and enjoy the room and not excessive space that we really don’t need. There was so much storage that we barely filled half of it. All light color woods which made the place larger and gave a modern look. The bathroom had a nice tub/shower combo with a large rainfall shower head and a hand held. Again, there was lots of storage with two cabinets and 4 drawers. The balcony was of nice size with a large table and 2 reclining chairs with foot stools. We had our breakfast delivered out there a couple mornings. Our butler was poor to average. Upon meeting him, he was in a hurry; he just introduced himself and didn’t really explain anything. We asked him if we needed reservations in Luminae which he said we did so we told him to get us in either at 6 or 630. He never notified us of the time he arranged and when we checked he had not made any reservations. He brought us our breakfast every morning and more than half the time forgot items. We weren’t really sure what to expect from him. Upon meeting it would have been nice for him to go over his duties and explain how to contact him at the very least. Our cabin steward was great. He was in and out like a ninja and everything was always perfect. But we are low maintenance and keep our cabin tidy. He would ask every time we saw him if we needed anything or if something wasn’t right. Lifeboat Drill: I just wanted to mention this as a comparison with Princess. On this cruise there were many more muster station than on Princess which meant more dispersion of people and not having to deal with herds of people arriving and leaving. Of course you still had the bottle necks at the stairwells & elevators post drill. It’s almost impossible to get around that. We also didn’t have to bring our lifejacket like you do on Princess which makes it easier to go somewhere else after vice having to return the lifejacket to your stateroom. At our drill, we happen to have a couple sit with us that we became friends with and hung out with for most of the cruise. They were so much fun and had very similar personalities. Bars: This is one area I think Princess is better. Princess has more bars and more open bars during the day whether it’s a sea day or port day. The only inside bar that seemed to be open during early afternoon was the Passport bar on deck 3. And the bartender there always seemed a little rude, slow, and not wanting to be there. The pool deck bars also seemed to be slow and understaffed. I think overall they need more bars open and bartenders on duty. For example, there typically was only 1 at the Passport bar during the afternoon. The Sunset bar was great and offered wonderful views. This was also the place to be for sail-a-ways. I loved how the Martini bar’s bar top was frosted. It actually kept your martinis cold till the end. We enjoyed the World bar on deck 5 after dinner each evening. They make some great specialty cocktails. But be forewarned they can only make what’s on their menu as they don’t carry bottle watered, sodas, or other mixers not needed in their menu cocktails. They were always pointing people elsewhere for water and sodas. Concierge Lounge: Michael’s Club was absolutely great. On the first day upon entry they ask you your cabin number and from then on they knew you. That first evening the concierge was able to fix our butler’s lacking and get us into Luminae every night at the time we wanted. They were also able to squeeze us in QSine when we asked later in the week and on the Ship’s Tour. The whole staff here gave outstanding service all around. We came here nightly for pre-dinner drinks and canapés and after the first night they knew your drink preferences. They also had live music on 3 nights during pre-dinner cocktails as well as a couple lectures during the afternoon throughout the week. A great place for some quiet time to chat with the friends we met at the lifeboat drill before dinner. This perk alone is another reason we will book again. Specialty Restaurants: We ate at the Lawn Club Grill on the second night. The weather was bad with gale force winds and a rocking ship. This caused us to have to tuck our napkins in our pants and eat our salads quickly before it all blew out to the lawn but our meal was great. I had one of the best NY strip steaks I have ever had. You can assist with making your “flat bread” if you choose which is more like a pizza as it’s quite large. But it was very good. The whole experience was worth the price. We tried QSine on the fifth night. Again another great meal and experience well worth the price. Our service was great but it would have been nice for her to push us to focus on fewer courses. We ordered 13 courses and by the 10th we were so full I thought I would need a wheel chair to get back to the stateroom. We cancelled the last two courses which we really wanted to try but just couldn’t. Later we were told for a couple that 5 or 6 courses is probably ideal. We thought some of the courses were much bigger than they needed to be. If they were a little smaller you would be able to taste more before getting too full. We also did Sushi on 5 one day for lunch. It was good and not too expensive. If you like sushi it’s worth trying. Would do all of these again but next cruise we also want to try the others. Dining Room: We never ate in the main dining room since we had access to Luminae. Only ate here for dinner and lunch once but wished me made it to lunch more as the menus were great. We were also able to order dishes off the main dining room menu if we saw something we wanted to try which we did a few times. You just had to ask to see that menu. The food and service was outstanding. I didn’t have one bad meal. Did I mention the service was outstanding? Anything we wanted they would have gotten. We never had to wait when arriving. In fact, there was never anyone else coming in at the same time unless we were eating with the couple we met. If I had to complain, I would say their wine selection was pretty poor. I normally drink Italian or French red but they mostly stocked Californian which was ok but a better wine selection would have been nice. And with our great service it was the little things that enhanced the experience. For example, from the first night, they knew who we were, our stateroom, and what beverage package we had. So we never had to take out our cards for drinks or extras. They also remembered your drink preferences and tastes which was amazing as we had a couple different waiters. If I had to compare the food with Princess I’d say it’s a close match. The service goes to Celebrity but it’s also not equal to compare Luminae with the main dining room on Princess as Luminae is a smaller venue with a much better server to guest ratio and less total guests to satisfy from its dedicated galley. Buffet: We never really ate a full meal in the buffet. We only used the buffet a couple times for snacks when coming back from excursions and needing something to tie us over till dinner. For the most part it was all good. The food was warm, we were always able to find a seat pretty quickly, and drink waiters were always close by. We liked how it’s laid out in stations which eliminates lines and makes it easier to get your food. I would suggest just walking around to see what they have before deciding and loading your plate. My husband complained the mid-day options were the same each day but it didn’t bother me. Food Stands: The only other places we tried were the Mast Grill and we got cookies & desserts from the Café on 5. The Mast Grill was ok. The burgers and fries we no different than on Princess except you could get sautéed onions and grilled mushrooms on your burgers. The cookies & desserts at the Café were good and the same as you can get in the buffet. We didn’t try the raw bar, the gelato stand, or the Solarium Café. Food: Over all the food was really outstanding. We generally consider ourselves a cross of being a foodie & basic eaters and love dining out in nice restaurants. We were completely satisfied with all our dining experiences. It was an A++ over all. Entertainment: We typically are not the big production number types so did not attend any of those. We did go to the Liar’s Club game show and it was hilarious. Maarten, the cruise director, and the other players put on a great show. Definitely not for children though. We also enjoyed both bands that were on board and the other live music performances. As compared to Princess, there were more live music options on this cruise. I did miss a good piano bar act where I can sing along to while having cocktails. We did the ships tour on the last sea day and it wasn’t bad. It was well organized and I liked how we all had ear pieces to hear the guide at all times. The one offered on Princess is better as you see more places and it’s not as much as an “assembly line” tour because they only do it once a cruise. On Celebrity it’s more for revenue and held a couple times each sea day. Pools: The weather the first couple days was cloudy and pretty windy so it wasn’t quite pool weather but people tried. On the first sea day we tried to find loungers in the Solarium but because of the weather it was packed beyond capacity. We got a couple seats under cover by the main pool. It rained off and on so it was fun to watch those without cover scatter when brief showers happened. We tried again on Thursday to lay by the pool. After a long search we found a couple loungers. There were definitely chair hogs on this sailing and people putting their stuff out really early in the morning to not return to the afternoon. We even saw families who reserved chairs in the sun and shade so they could move when hot. Those were some extremely rude people. The last sea day I just opted to lounge on my large balcony. Drink service was around but it was hit or miss if they were near when you needed a drink. We found it faster to just go to the bar. The pool deck was really the only area on the ship that felt crowded. Tech: The new higher speed internet was actually pretty good and faster than Princess and other lines I’ve been on. Coverage was a little weak in my aft suite but everywhere else it was good. First time we were able to access our account and order stuff via your TV. That was nice. It would have been nice if you could view the event schedule and your account with your iPhone or iPad via an intranet app. Also on your TV there were free and pay on demand movies. They really all should be free. Over all the ship is not as high techs as I would like but things are definitely getting better industry wide. Ships Staff: The ships staff overall was amazing. Outside of the couple bartenders, our butler, and the gal from Cellar Masters everyone was very friendly and helpful. The dining staff went way beyond to make our dining great. Our steward, the World Bar bartenders, concierges, Michael’s Club staff, and even guest services did an outstanding job. The cruise director, Maarten, was great. We would see him daily out and about and say hi. The guest services manager, Julie, was also awesome and very funny. We would see her around daily and she would recognize us and say hi, even if it was just a wave from across the atrium. Fellow passengers: Our fellow passengers seemed to be a bit more sophisticated, well-traveled, and friendlier on this cruise than past cruises. Not sure if it was the cruise line, time of year, or just luck of the draw. There was hardly any rude behavior noticed except for the chair hogs. It was nice and refreshing to not deal with the “shovie pushy” folks and rude behavior. There was a lot more Europeans on this cruise compared to my past cruises which made it more enjoyable for us. We also had about 250 kids on board because of being Easter/Spring break timeframe. Most were well behaved and mainly out of sight. Only exception was a young girl with her grandparents who insisted on running around, climbing on things, and playing on the floor in Michael’s Club during pre-dinner drinks. On Thurs morning we experienced our first Coast Guard extraction. Early in the morning, before we were up, a helicopter came out and picked up a man who needed medical attention. We did not see or hear this but later on in the morning the helicopter returned to extract his wife to be with him. We saw this one and it was exciting to see in person but our thoughts go out to the man and wish him a speedy recovery. Ports: For our cruise we stopped at San Juan, St Maarten, and St Kitts. Due to the weather we arrived into San Juan about 3 hours or so late. Our excursion was cancelled the evening before as they knew we would be late. Once we arrived it was already dark and was raining so we decided not to get off. According to the staff we talked to, it was common to arrive late here. Celebrity should probably adjust the itinerary for next season. In St Maarten the weather was partly cloudy. We took a taxi over to the French side and walked around a bit. Then went back to the Dutch side and walked down all the shops. We had a nice relaxing time ashore. Departing St Maarten we were invited to the helicopter pad on the front of the ship to watch sail-away. This was a nice view and we met quite a few of the ships officers while having sparkling wine. In St Kitts we originally had nothing planned except to get off and walk around. We walked around a bit and then decided to take an island tour with a local vendor. It was only $20 per person and included a couple beers or rum punches. Nice three hour tour and worth the money. There is not much around the port outside of the port shops so I would recommend some type of tour here. Disembarkation: We did the luggage valet for disembarkation. One of the best services cruise lines have done. For $25 per person you put your bags out the night before and don’t see them again till you get to your home airport. No finding and dragging your luggage around. We hung out in our suite until 8 then casually went down to walk off. No crowds, lines, or pushing. Once in the terminal our wait for customs was about 10 mins. It was early enough that the line was short and moved pretty fast. Once outside I called an Uber and we were at the airport by 0840. This was one of the easiest disembarkations yet. Issues: We really had no issues on this cruise. The minor problem of the toilet not working occasionally the second half of the week was an inconvenience. Our butler could have been better but maybe our expectations were too high for him. And once we got home, I noticed that what was charged to my credit card for my account was $5 more than the final bill we had leaving the ship. Not sure what that additional charge was for but it’s not worth my time to call and complain over $5. Last thoughts: We had an outstanding cruise and would sail with Celebrity and on the Reflection again. It was a very relaxing cruise which was what we needed. I’m still in awe at how great the service was. We have already booked a cruise on the new Edge for 2019. Read Less
10 Helpful Votes
Sail Date: January 2017
My partner and I have cruised exclusively with Celebrity and this was another great one. The ship is in great shape and we found the crew incredibly friendly and accommodating We had a Concierge Class Cabin (1409) and loved it. This was ... Read More
My partner and I have cruised exclusively with Celebrity and this was another great one. The ship is in great shape and we found the crew incredibly friendly and accommodating We had a Concierge Class Cabin (1409) and loved it. This was a sunset veranda cabin on deck 10. Our cabin steward, Michael, was exceptional and took great care of us. We dined each night in the Opus Dining Room and our service team were great. We found the food quality and taste excellent. As a vegan, Celebrity has always taken care of my dietary needs. They have a separate vegetarian menu which they can adapt to vegan. One of my suggestions to Celebrity is to switch up the vegetarian menu as it has been the same for the past 3 - 4 years. The Ocean View Cafe was always great - lots of options and food was always hot and fresh. There were times when it was extremely busy in the Cafe and hard to find a seat, particularly on the last sea day when they had the "special" buffet (which we didn't really find any different that other days other than the chocolate fountain). We've seen a big improvement in the shows on Celebrity over the years. Typical cruise ship shows, but the cast was extremely talented and energetic. Service at bars was good. Last year we noticed that bar service was not great - long line ups and slow. It was nice to see this change for the better this time. Our favourite bartender, Sasha, who worked at the pool bar and the Ensemble Lounge bar took great care of us all week. If you go on the Reflection look for her! We didn't partake in any shore excursions so can't comment on those. Our biggest pet peeve was the amount of up-selling that went on all week - mostly for drink packages and specialty dining. It was very aggressive on this cruise and we felt timing was often inappropriate (for example when sitting trying to enjoy lunch in the Ocean View Cafe staff were constantly coming up to us to try to sell us specialty dining). This cruise was sold out so there were times when it felt a bit crowded on board - something we have not felt before with Celebrity. Embarkation and disembarkation were extremely smooth and quick. We had a great time and continue to enjoy and recommend the Celebrity brand. Read Less
6 Helpful Votes
Sail Date: December 2016
The tenors of rock performed on this cruise and brought the house down. We also had a FABulous comedian and Filharmonics! WOW! We also loved the 2 specialty restaurants Q-Sine and The Porch. Service was the best we have ever had by ... Read More
The tenors of rock performed on this cruise and brought the house down. We also had a FABulous comedian and Filharmonics! WOW! We also loved the 2 specialty restaurants Q-Sine and The Porch. Service was the best we have ever had by far! Shout out to our Cabin Attendant Secreste, The Porch Gani, and Opus Gary. We enjoyed our first time in Labadee and rented the Nellies cabana. The internet packages and BINGO are too high. The martini bar was my favorite. This ship is absolutely beautiful. All entertainment was great. Storage in the bathroom was great. Wish we had more drawer space. Ship was easy to learn. The lawn club was a nice extra. We loved the Sky lounge and the sunset bar. We had 3 very nice parties on the ship. 2 elegant chic nights. Disembarkation was a breeze. Arrival took a little longer. We would do a repeat performance for sure! Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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