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1 Helpful Vote
Sail Date: April 2019
We enjoyed everything about this cruise. The staff were amazing, ports were fun and the ship was beautiful. We had wonderful weather and we found all the ports very easy to navigate. We opted to do beach trips on our own and even ... Read More
We enjoyed everything about this cruise. The staff were amazing, ports were fun and the ship was beautiful. We had wonderful weather and we found all the ports very easy to navigate. We opted to do beach trips on our own and even though our son is in a wheelchair we found the taxis in each destination very easy to use. Our accessible cabin was very roomy and our stateroom attendant Nike was so efficient and accommodating. He made lots of fun towel animals for our son and left us beach towels each night on port days which was so helpful. The food on the ship was superb - for the entire cruise we chose to have a meal in the main dining room Opus and then the next night we would go to a speciality dining restaurant. In Opus our waiters Agus and Charles were fabulous, so quick, kind and smiley. All the speciality restaurants were great too - Qsine was a lot of fun, food in Tuscan was very good and Murano was up to scratch too but our favourite was the lawn club (thank you Goran). Ocean view was always clean with lots of choice. Buddi at breakfast time was such a delight and so kind to our son. We found the classic drinks package more than adequate and there wasn’t any problem getting a drink around the pool in the afternoon. We participated in some of the family activities hosted by the kids club and my son really enjoyed them. Patti and her team were so lovely and friendly. Noah loved meeting the Easter bunny at the Easter carnival and water games were a lot of fun, Entertainment was geared more to the adults than the children but we loved the production shows - Elysium was just amazing! We also had a lot of fun going to game shows hosted by Stephen (great tache) and Peter and we enjoyed listening to live music around the pool. My son really enjoyed the silent disco which was a new experience for me too! The staff in the shops were lovely. The ladies in Tiffany & Co were very helpful and Sergio in the art gallery was so sweet. The only negatives I can think of is that they could have done with cranking the air con up in the gym and we had problems initially with getting the Californian Chardonnay in Opus on our first night but other than that it was perfect. We met lots of lovely, kind people on the ship and we would love to go on another celebrity cruise in the future. Read Less
11 Helpful Votes
Sail Date: December 2018
We are first time cruisers and selected this cruise upon the advice of our travel agent, McCabe Travel in Mclean, VA. The ship itself was well maintained — clean, efficient, well-organized, friendly and helpful staff. However, the focus ... Read More
We are first time cruisers and selected this cruise upon the advice of our travel agent, McCabe Travel in Mclean, VA. The ship itself was well maintained — clean, efficient, well-organized, friendly and helpful staff. However, the focus on efficiency came at the expense of quality- in the food, entertainment and off-shore excursions. We booked two Aqua Class rooms - one for us and one for our two children, ages 20 and 16 and sailed out of Ft. Lauderdale, FLA from December 28, 2018 to January 4, 2018. The first night, we ate at the main dining room - Opus - and the food was good given the size of the crowd. It wasn’t cuisine level but it was flavorful, on-time, well-cooked and the servers were very friendly — acknowledging everyone in our party by name. The second night we ate at the Porch Grille and had a similar experience. Third night - Sushi on 5 — good food and polite, attentive servers. We never got to really know anyone or connect with them - a loss in my view - but we had a positive experience none-the-less. After that, we ate at the OceanView Cafe and the Blu restaurant. Same experience — food that was good enough and servers that were polite and friendly - just about what expected for a ship of this size. There was a wide variety of food options — from traditional English/European fare (bangers and mash), to Indian dinner to Asian to gluten-free. Plenty of different American options as well. The biggest disappointment was the desserts. All the sugar from the sweets must have been used for the drinks which seemed entirely devoid of any alcohol whatsoever. If you are a sweet-lover, just go for the ice cream. Believe it or not, as delicious as all the pastries looked, they was utterly, completely, entirely without any taste whatsoever. On the upside, the ship attempts to create unique and fun experiences at all of its restaurants and all different types of clients. It doesn’t fail in achieving this goal. If you enjoy dressing up, you can have a wonderful time in the Opus dining room, Ensemble lounge, martini bar, etc. If you want to relax and enjoy a more Caribbean vibe, you can go to the Porch, Lawn Grille or the OceanView Cafe and have a more relaxed, low-key experience. If you like game shows, concerts and comedy acts - they have those too but don’t expect anything marvelous. Adequate is what you are more likely to get. The cocktails are quite sugary and weak (we had a Classic drinks package) as were the entertainment and shore excursions. If you enjoy a nice cocktail in the evening, your best bet is to go to the martini lounge. The poolside and restaurant cocktails are quite poor quality. We booked several excursions and I would strongly suggest people book their own off-shore experiences. If you go through Celebrity, you will pay a premium for a very mediocre experience. We were very disappointed by Costa Maya - a faux Mayan village created in the jungle especially for cruise ship patrons. The beach had been overtaken by seaweed, and, because of the high wind that day, all water actitivies had been cancelled. You got one ticket for a watery drink when it would have been more enjoyable to stay onboard and the ship to yourselves. The shops were nice but the prices were twice what you would pay anywhere else. We enjoyed the ATV rides in Cozumel, but it didn’t last very long and we were back at the ship by noon. In Grand Cayman, the 7-mile beach excursion had been oversold and a lot of people were upset about it. The staff on site were not expecting such a large group and they did not have enough chairs + umbrellas for all guests. Plus, the “transportation” - a 1950’s era school bus that everyone nicknamed the “prison bus” - got stuck in the parking lot on the way out which added 30 minutes to an already bad day, Still, we enjoyed cruising and would do it again but perhaps would consider a different cruise line than Celebrity. We would book our own excursions and would consider looking into bringing our own wine/alcohol on board. The Classic drink package and the execursions really weren’t worth the price. The entertainment, other than ABBA Night, was pretty mediocre as well. Read Less
Sail Date: December 2018
5th time on Celebrity and again we had a great time. We used all the fitness facilities and the Persian Garden- highly recommend. We ate mostly in the Opus dining room for bfast and dinner and absolutely have no complaints. We ate in the ... Read More
5th time on Celebrity and again we had a great time. We used all the fitness facilities and the Persian Garden- highly recommend. We ate mostly in the Opus dining room for bfast and dinner and absolutely have no complaints. We ate in the Spa Cafe for a light lunch and it was perfect. We tried the Petit Chef (specialty-$110 a couple) experience and found it to be the worst of our dinners on ship. The animation was cute but the quality of food fell below average. We loved the silent disco and danced for 2 hrs each time they had it! What a great workout that was! Disclaimer: we are not your average cruiser, we cruise once a year only in Nov and Dec to check out the ports so that if we like them we can come back properly by air. Ports: St. Martin- did a 6 hr excursion with Sualiga Destinations- would not recommend. Stuck up- rude Captain- Anthony, ride from hell, nothing to see. Lied to a friend of ours who is 65 years old with bad back. Her back was absolutely bruised!!! Dishonest and most overpriced boat ride I have ever been on and that is coming from someone who visited 60 countries and owns a boat! San Juan- absolutely beautiful, vibrant old town. Walked to the La Factoria- where Despasito was filmed and then to Taberna De Lupulo. Joined a street salsa party- no tourists only Latin people. Had a blast and will definately come back via air and rent a car for 2 weeks. Antigua- took a snorkeling excursion through the ship with Wadadli Cats (3 hrs)- this was just awesome! Fun crew, friendly, hospitable and just normal people!!! Paradise reef was great for snorkeling- just go away from the crowd and follow the reef, if you are a strong swimmer you will be able to see a lot! Stopped by a pristine beach, too. Drinks and sandwiches were provided. I highly recommend this one!!! Read Less
2 Helpful Votes
Sail Date: October 2018
Due to unforeseen circumstances we had to cancel an earlier cruise, so when I saw a tremendous deal offered for this one, my wife Rosy and I jumped at the chance, although it was on a much larger ship than we have become used to. We ... Read More
Due to unforeseen circumstances we had to cancel an earlier cruise, so when I saw a tremendous deal offered for this one, my wife Rosy and I jumped at the chance, although it was on a much larger ship than we have become used to. We were quoted around £2900 each for a Sky suite, including premium beverage package, wifi, gratuities and $300 OBC, virtually an all-inclusive cruise, but Celebrity had other ideas, - more later! We booked flights, with Alitalia from London-Rome, with two nights at the Hotel Morgana, situated very close to Termini station, very convenient for arrival and departure. They had offered a ‘birthday’ upgrade, but on arrival they sprung a nice surprise. We were allocated a private apartment about 50m away, with private entrance and balcony overlooking some nice gardens. The soft drinks in the fridge were free and tea / coffee making things were also provided. A comprehensive buffet breakfast was served in the hotel and on my birthday, they served us Prosecco and a nice chocolate cake. We toured Rome using a 48-hour ticket for all local transport, but some buses / routes were cancelled, and this caused us a few problems. We should have stuck to the more reliable, if boring, metro service. We used the airport express to Rome and if booked in advance useful discounts are available. For the journey to the port at Civitavecchia, we took the train, which was packed, then the port bus, then the port shuttle. In future we’ll book a shuttle or taxi, as our option was very tiring. Check-in was a breeze, once we realised we had to drop the bags then get in the check-in line. Others made the same mistake, but the Rome Port Authority don’t make life too easy. We were soon onboard, drinking our welcome bubbly and eagerly anticipating our cruise. We decided to have a pre-lunch cocktail outside as the weather was good, having experienced rain on the way. However, it was quite windy, and the sea was choppy outside the shelter of the harbour. We ate a healthy lunch in the Ocean View Café, sitting outside, but bar service was slow, an unfortunate feature of this location. They need to move some of the upselling staff to jobs serving people what they had already paid for! After lunch we went to our suite 2111, which was a welcome sight with chilling champagne, a large bed, sofa and picture windows. The balcony was huge, but being under the overhang, we got very little sunshine. The bath tub was a jacuzzi and the rain shower was nice but lacked power. Our butler, Bojan, seemed keener to discuss English soccer than anything else, but did say that as were on a Premium package, all the contents of the mini-bar were included, not that we used any apart from the water. Our steward, Raj, was excellent, until the final morning when he rang the doorbell and walked right in, at 07.45. We were not amused. I feel that once the staff have had their gratuities, they are no longer interested, thinking only of their next victims (guests)! Each evening we enjoyed dinner in Luminae, the suite restaurant, which was an enjoyable experience, but the menu was limited. The Sommelier was very good as was the wine. We at breakfast mostly in the Aqua Café, with cereal from the OVC. This was a nice peaceful experience, contrasting starkly with the buffet. We also had lunch in the OVC, which offered a grand selection of dishes ENTERTAINMENT We found the guest entertainers were generally very good but didn’t much care for the shows by the ship’s singers and dancers. There were a few game shows which were good and bad. One aspect we hated was the constant attempts at upselling, restaurants, packages, art, bingo, photos, etc. We even received restaurant reservations, which we hadn’t booked. Unusually, we didn’t receive any recognition as members of the Captain’s club, until we pointed this out, nor any notification of our OBC. The internet was decent, which went well with our ability to use our home phone packages, as were in Europe. The weather was pretty good, but the mornings were dark, which we didn’t like. Overall an enjoyable cruise, but many venues were too noisy and we concluded that we prefer the smaller lines, like Seabourn, Regent, Crystal and Azamara. Read Less
2 Helpful Votes
Sail Date: October 2017
The Celebrity Reflection repositioning cruise was an excellent experience, with great weather and lots of options for enrichment, entertainment and relaxation. We chose Celebrity Reflection because of previous very pleasant sailing on ... Read More
The Celebrity Reflection repositioning cruise was an excellent experience, with great weather and lots of options for enrichment, entertainment and relaxation. We chose Celebrity Reflection because of previous very pleasant sailing on the ship; its beautifully designed & spacious multiple spaces that are open and airy; its understated elegance, its arts collection, the wonderful dining venues and innovative delicious menus, the bars, its impeccable "going the extra mile" service from all levels from the cabin stewards, to the restaurant and bar staff, the officers and the staff at gangways, Guest Relations and Excursions desk; and lastly but not last, the enrichment activities, fitness and entertainment -its absolutely wonderful. The crossing was excellent and Celebrity delivered again. I believe that Celebrity offers the best value for its category. Want to recognize the captain Dimitry who was by far the most friendly, amiable and visibly-present throughout the ship I have ever experienced on any prior cruise. We went out of his way to make guests, welcomed, appreciated and entertained. Thanks Captain. Read Less
7 Helpful Votes
Sail Date: September 2017
This was our first time on Celebrity and we were very impressed. We have traveled on smaller, more exclusive lines and the ship and the experience on Celebrity were clearly better. The ship was large but that just meant more room to move ... Read More
This was our first time on Celebrity and we were very impressed. We have traveled on smaller, more exclusive lines and the ship and the experience on Celebrity were clearly better. The ship was large but that just meant more room to move around. It was always possible to get away from the crowds. The departures and arrivals related to the shore excursions were well planned and executed. These actually worked better than on the smaller ship and the waits were never long. In fact, the excursions virtually always left within minutes of the assigned times. The majority of the staff could not have been friendlier or more committed to service. Our butler (Rene) and our room attendant (Raj) greeted us with smiles each time we saw them and were always readily available to help. They made us feel very special. The ship was immaculate both inside our stateroom and throughout the ship. We were careful in purchasing our packages (including drinks, gratuities, and internet services) so there were no add-on expenses. We had a suite so our dining choices included Luminae. The food was very good so there was no need to pay extra for specialty restaurants. The staff at Michaels, a club available to suite guests, were also very attentive and responsive. Our entertainment was impacted by the Florida hurricane (fewer floor shows), however the entertainment was still top notch. The only minor issue was related to one of the excursions purchased from Celebrity. It was an excursion to Messina, Sicily. We were very disappointed in the excursion ... it basically wasted our day. An even bigger disappointment was that when we complained, all we got was an argument from the shore excursion staff ... no offers to make it right. We did not use Celebrity for our Santorini excursion and the excursion could be done on our own very easily. The Canyon Ranch spa service was very good and the fitness center was well maintained and equipped. Read Less
Sail Date: April 2017
We chose this cruise for the time and itinerary. My husband and I thoroughly enjoyed our experience on the Reflection. The staff was extremely accommodating and super friendly. Our cabin was a typical cruise cabin but enjoyed the extra ... Read More
We chose this cruise for the time and itinerary. My husband and I thoroughly enjoyed our experience on the Reflection. The staff was extremely accommodating and super friendly. Our cabin was a typical cruise cabin but enjoyed the extra space on the balcony. The dinning was endless (of course), the selections were great. The Speciality Dinning Rooms were excellent and the service was outstanding. The ports and excursions were wonderful. They made the disembarking as seamless as possible. We also had a wonderful experience at the Spa, the Persian Garden and the Solarium. Full disclosure - My husband and I are yoga instructors so personally, we would have enjoyed more true yoga and meditation classes rather then yoga classes from a fitness instructor. We also feel with the type of clientele on these cruises would also enjoy a more mindful educational experience. We loved Celebrity so much were booked our next cruise on the Edge. Read Less
5 Helpful Votes
Sail Date: January 2017
We opted for this cruise as our second ever, having once taken an Alaska cruise on a slightly down-market line and wanting a higher level of food, drink and service. We found our balcony cabin roomy, comfortable and well designed despite ... Read More
We opted for this cruise as our second ever, having once taken an Alaska cruise on a slightly down-market line and wanting a higher level of food, drink and service. We found our balcony cabin roomy, comfortable and well designed despite being in the smallest category. The bed was extremely comfortable and the blackout curtains very effective. Cabin service was superb. Shore excursions were reasonably priced; I spent two days scuba diving and was unable to beat the cruise line's prices on my own. Dive operators were very good (Cozumel) to excellent (Grand Cayman) with excellent attention to safety all around. My fellow divers ranged from quite skillful to complete thrashers. There was no waste of time travelling to the dive piers as both were within a minute of two of the ship's pier. The dolphin experience trips on Jamaica were a bit disappointing as our contact with the magnificent creatures was heavily scripted and mostly constituted opportunities for the operator to sell photos. The beach day in Haiti (Labadee) was exquisite. We chose the "select" dining option meaning we could eat dinner at any time. We were always able to get a table for four when we wanted it. Food ranged from good to excellent and service was consistently excellent with the exception of beverage. The sommelliers ranged from excellent and attentive to ignorant and indifferent. The choices of wines by the glass were strangely limited and of mediocre overall quality, but were certainly poured freely for us once we were identified as having the premium beverage package. Oddly, the choice of strong spirits was excellent with very high-end Scotch selections for example available on the same beverage package. One exception was vermouth. I drink Manhattans and Negronis, and the vermouth available at all of the bars was the cheapest worst plonk sold. Crazy, given that fine single-malts and top-shelf gins were on offer, and the specialty restaurants offered the best vermouths around. The fitness classes were surprisingly good. We both own and patronize multiple fitness studios on land, so our standards are high, and the Canyon Ranch-branded spa\fitness facility did not disappoint. Yoga in the morning, boot camp in the afternoon with excellent leaders, not afraid to safely push us hard. Read Less
5 Helpful Votes
Sail Date: December 2016
We chose this 7 night New Year's Eve departure because we are familiar with the Celebrity product and we found a very attractive fare too good to turn down. We booked with a TBA rate and were quickly assigned veranda 8114. Sunny ... Read More
We chose this 7 night New Year's Eve departure because we are familiar with the Celebrity product and we found a very attractive fare too good to turn down. We booked with a TBA rate and were quickly assigned veranda 8114. Sunny balcony and unobstructed view. Bed closer to window than to bathroom, which we preferred to the opposite configuration. On prior Celebrity cruises, we've been in suite, aqua or concierge class. We had no problem adapting to simple veranda class, and could discern no difference between it and concierge class. Aside from no flowers in the cabin, we did receive fresh fruit and wine glasses on request. Cabin service, provide by the well-informed and charming cabin attendant Teodora Carreon, was the best we have experienced on any ship (including butler class). We were assigned a table for two late sitting in the MDR, as requested, but we didn't like the location (adjacent to and up against a serving station) and were quickly given a better location by the maitre'd. Table service and food were excellent in the MDR at all times, and we appreciated the attentive assistance and recommendations of Dionisius and Oliver. We had breakfast every morning in the MDR, and tried most of the dishes. Pleasant and efficient service and tasty food, but nothing special. We visited the buffet most afternoons for salads. Nice assortment of ingredients. We had near perfect weather every moment of this cruise. I believe there was a brief thunderstorm as we sailed out of Cozumel; other than that, generally unimpeded sunshine all day, every day. Marteen and Charlotte were the cruise directors, and, aside from the remarkable Richard Spacey, there may be none better. Marteen, who was assistant to Richard last year on the Eclipse, is the youngest cruise director on the high seas. They are both warm, personable and highly amusing, and gave us a memorable New Year's Eve party on the deck under agreeable skies - perfect night. Marteen emcee'd the droll wedding game in the packed main theatre, and it was riotous fun. He along with several other clever crew members presented the Liar's Game in Celebrity Central, and it too provided lots of laughs. Somewhat less amusing, but enjoyable nonetheless, was the Battle of the Sexes Game, which attracted a raucous and enthusiastic crowd late one night. The Reflection has a reduced sized Sky Lounge on 14, which is not as appealing as the same named larger spaces on its sister ships. Also, we missed the Quasar Disco. While the Grand Foyer dance parties (terrific house band) were great fun and well attended, we missed the troupe's dance shows in the Sky Lounge and found the Silent Disco on this ship to be much less fun than on the Silhouette. As for the theater shows, the Tenors of Rock and the Musical Theatre evening were entertaining/excellent. The poorly attended early show for the comedian made his job tough, and it was a strain for him (and audience) to get through it. His late night adult show, however, was a hit. Unfortunately, although endowed with talented dancers, singers and acrobats, Celebrity's production shows continue to be disappointing. It is hard to follow the story lines, and understand the point, in these ambitious shows. I think Celebrity would be well-advised to reconsider how they employ the troupe, and what age audience they are trying to appeal to. We left, along with many others, shaking our heads in confusion. We arrived at the Port around 10:30 AM and checked in quickly for the Boarding (scheduled for 11 AM), but were held in an annoying line until 11:45AM because the ship was not ready. It was an unfortunate delay and got things off poorly. Disembarkation was a breeze, but there were longer than usual lines (and no fast track line) at customs because US customs staff had been called away to Fort Lauderdale to deal with problems relating to the incident at the airport. We did not participate in any of the ship's excursions. Except for lines waiting for Grand Cayman tenders, there was no delay getting on or off the ship at any port. Read Less
5 Helpful Votes
Sail Date: December 2016
Being loyal Princess cruisers we wanted to experience the "Celebrity Difference" for ourselves. I was simply amazed at the level of service for this "Christmas" cruise. The embarkation was easy and the methodology of ... Read More
Being loyal Princess cruisers we wanted to experience the "Celebrity Difference" for ourselves. I was simply amazed at the level of service for this "Christmas" cruise. The embarkation was easy and the methodology of check-in was good. The Miami local staff is much different from the ship crew and the Reflection service staff. The levels of service are different as the shore crew are Miami people working for Celebrity and the Port. The Ship was amazing in the service expertise and level of help that was displayed during our 7 days aboard the Reflection. It was very apparent that the staff had gotten the Miami turnaround tactics well planned and this was very evident. The service staff was everywhere during first day ceremonies and muster drill. The main difference during the evening is that ship personnel can be seen all over the public areas in their uniforms and they are very social with all the guests. The shore excursion area was manned by ship staff and ship officers on the pier and in the open town area. This was reassuring to those who want to feel and see security near them during the port area lines. The ship venues are wonderful. Here are some points from our experience. Customer service is open all night and there is no line after 11 pm. The folio system is almost instantaneous on your room TV. The Sea day specials vary thru out the ship for food and goods. The aqua-class restaurant "BLU" was absolutely fabulous. The manager Dario and his serving staff are on point for every meal and leave no subtle nuance to want for. Our waiter "Budiasa" and his assistant "Alec" simply made our cruise amazing. The level of service, food quality and portion was simply perfect for me and my wife. The Sommelier lady was great with her pairings and recs for dessert drinks. The world class bar with Lazar and friend were great. Our room Steward Jacarious on deck 11 made our stay seamless and never a want for more. The pool bar had Azunda and Joaquim to mix your wildest concoction while enjoying the pool area. The sushi on 5 is amazing. The Russian caviar expert and sushi maker "Atta" prepared for us all we could possibly eat in lobster and sushi for a per item Prix fixe. The Ocean cafe buffet had most pleasing food assortments for breakfast, lunch and supper. The Ice cream assortment was most pleasing. The ship officers were visibly seen everywhere on the ship during all the daily activities socializing with the cruisers. The overall ambiance is great and the comfort level of the ship areas is nice. We will surely cruise on Celebrity Reflection again based on our wonderful "Christmas Cruise". Read Less
Sail Date: July 2016
We booked this cruise as our main summer holiday this year due to it being an extremely good deal including an alcoholic drinks package. The ship is absolutely stunning, not a single thing I could fault. The layout is easy to navigate, ... Read More
We booked this cruise as our main summer holiday this year due to it being an extremely good deal including an alcoholic drinks package. The ship is absolutely stunning, not a single thing I could fault. The layout is easy to navigate, the facilities are of the highest quality and the cleanliness is second to none. There is an excellent choice of venues on the ship to keep everybody entertained. Wether it's grabbing a drink from the sunset bar and sitting on the lawn, watching the evening sunset or discovering a quiet sun lounger on the solstice deck to relax and read a book. The cabin facilities are excellent and once again spotless. The bathroom is a great size, I have seen much smaller. The staff are all extremely friendly and helpful (with the odd exception). One of the waiters even recognised my partner from Eclipse well over a year ago and remembered his food allergies. I cannot recommend this ship enough, we had the best holiday and have booked another three Celebrity cruises since. Read Less
2 Helpful Votes
Sail Date: June 2016
We always wanted to visit a lot of the islands, countries we went to so the eastern cruise was ideal, but most stops were to short and land excursions were to rushed and very expensive we thought. The ship entertainment, food, and crew ... Read More
We always wanted to visit a lot of the islands, countries we went to so the eastern cruise was ideal, but most stops were to short and land excursions were to rushed and very expensive we thought. The ship entertainment, food, and crew was as to be expected fantastic. But if I could change a few things that would be to get celebrity to stop charging for so many things on top of the already expensive cruise, things like wifi (free in all holiday hotels we go to) fitness classes yoga etc + various other things they feel the need to charge extra for, what's next paying for sun beds ? (They also need to clamp down on sun bed reservation ) we even had one couple had 2beds in the sun and as we found out at lunch time 2 in the shade next to us that they had left empty all morning, they got a piece of mind for that but they didnt care a bit, so after they went dinner I removed all their towels from all 4 beds so when they come back some one else had their beds LOL. Read Less
9 Helpful Votes
Sail Date: April 2016
The new internet unlimited package for $149 was fantastic! The speed was excellent and I used it all over the ship and got the same speed! Thanks Celebrity. The ship weathered very high seas well and got us across the Atlantic in ... Read More
The new internet unlimited package for $149 was fantastic! The speed was excellent and I used it all over the ship and got the same speed! Thanks Celebrity. The ship weathered very high seas well and got us across the Atlantic in style. The Oceanview Cafe has great food that is available all the time during the day and late into the evening. I am not too sure about the new "chic" dress style. Still having a formal night or two would be nice since it gives the ladies a chance to wear their evening clothes and jewelry. I wish Celebrity would change the ports of call on the Transatlantic crossings since we do it twice a year and are a bit tired of going to the same ports every time. The entertainment was quite good this crossing especially the "Flashers", a group of 4 male singers who do great harmony. They were also in charge of the choir and did a fabulous job of training the group to perform with them in the atrium. It would be great to have them on the next cruise and work with the choir again. I have been in the choir many times and would like to have a performance on the main stage that is well miked and give the audience a chance to hear how great the choir can be. Our cabin #6135 had a bad noise in the ceiling. We complained three times, but were told that they were unable to fix it. I definitely feel that this cabin should be taken out of service until it can be fixed! Read Less
Sail Date: December 2015
I'll get the bad out of the way: I was getting married in St Thomas on 12/15, and had booked an updo for 8 am that day, months prior to departure. Emailed a month prior to confirm. Then called a week prior to confirm. Then stopped by ... Read More
I'll get the bad out of the way: I was getting married in St Thomas on 12/15, and had booked an updo for 8 am that day, months prior to departure. Emailed a month prior to confirm. Then called a week prior to confirm. Then stopped by the salon the day we boarded to confirm. Every interaction absolutely confirmed my 8 am wedding hair, so I could be off the ship at 9:15. My hairdresser didn't show up for work that day. So, by 8:20 I begged the receptionist for some bobby pins so I could do it myself, and headed to my cabin. As the front desk gentleman handed me the bobby pins, he asked "Don't you have someone who can help you - a sister, mother-in-law?" Well, no...I didn't. It was just the two of us on this trip. I was halfway through curling my hair when the stylist called, saying he was sorry and I could come to the spa for my updo; I declined. 5 minutes later he called back and offered to come to the cabin, I again declined (at this point I was partly frantic and didn't need the interruption). Shortly after, he arrived at my cabin, bag of hair tools and product in hand, and convinced me to agree to allow him to finish my hair. While styling my hair, he tried making small talk, which involved him asking me if this was my first marriage. I'm not making this up. We were far too pressed for time for him to do a decent job, so I wound up with a rat's nest of bobby pins and a semblance of a low bun, and after he left I took part of it out and tried to re-do but eventually gave up, reminding myself that hair is a superficial thing, and I get to marry the love of my life today. Unfortunately this put us about 40 minutes behind schedule while the officiant waited at the port, and the photographer waited at the location. It pushed everyone behind, and family members who were trying to view the ceremony via periscope eventually gave up because they believed they had the time wrong, or had already missed the ceremony, or there were technical difficulties. The good: Celebrity responded in an appropriate fashion by comping some additional spa services, two specialty dinners for us both, sending a lovely arrangement to the cabin, and offering a further credit to a future booking. HOWEVER. Their only initial response was to offer the updo at no charge, and pay for our previously-scheduled dinner at Murano. My husband had to go back and forth with Guest Services for further consideration. Also, I found out that because my services at the salon and spa were comped, the technicians did not receive any gratuity for their services. This I found to be unacceptable, and I did take care of each of them at 20% of what the normal charge would be. A massage therapist shouldn't be made to suffer a loss because a hairstylist didn't show up for work. The ship: Lovely, clean, new, lots of beautiful and interesting artwork. Easy to navigate with tons of little neat areas to explore. Smoking: Was allowed on the 5th floor deck (maybe 3rd, don't remember) right outside the doors. So every time the doors opened, smoke came in and permeated the whole inside area. I understand the smoking area at the Sunset Bar at the back of the ship, but allowing smoking mid-ship right by the doors is a terrible idea, as I can easily avoid the sunset bar so I don't have to smell it - but can't avoid smelling it on my way to dinner. Gross. Food: MDR - better than expected, but the lobster was terrible. I expected as much - how does a kitchen serve 1500 portions of lobster over the course of 2 hours and maintain any sort of quality? I was hoping I'd be wrong, but I wasn't. I'll trust my gut next time. We had reservations most night, and never waited more than a few moments. Had a phenomenal rack of lamb one night, and most of our other dishes were delicious! We liked that the portions were small as well! We never left stuffed and uncomfortable. Murano - excellent. Don't miss the mushroom risotto with truffle foam, or the Grand Marnier Souffle. Also, the lobster was fantastic. The sommelier seemed kinda rushed though, as did our waiter(s). The service in general was somewhat spotty, but our focus is on food, so no big deal. Tuscan - I give it 0 stars, husband gives it 10/10. The antipasto was a common proscuitto, asiago, salami, parmesan number that I wouldn't bother with at home. I'd expect better (read: less common) selections at a specialty restaurant. Also, the bolognese was mostly a chunky tomato sauce - which I'll admit may be the proper Italian method, and I just don't know. I'm used to a pretty solid meat sauce without tomato chunks. This was a chunky tomato sauce with a negligible amount of meat. The bread served was a cold and slightly stale pepperoni bread, ick. The pasta was prepared perfectly though! Husband loved all of it, however, and wanted to go back. Also, we were originally seated at a table by the window, and the carpet was *very* musty and we kept getting whiffs of moldy/mildewed carpet until we asked to move. We were then told they would work on it and address it right away, then they promptly sat someone else there. Ah well. Buffet: We only ate there for lunch once, and it was fine. We didn't get any service at the tables, and many tables remained dirty throughout our lunch. Tons of choices for anything you could have a taste for, and we appreciated the varied salad bar options that were available in the off-hours. We liked that we didn't have to go for pizza/pasta/ice cream at midnight, and healthier options were always available. Also, bonus points for mortadella always being on the charcuterie area - I have a weakness for italian bologna. :) Spa: Top-notch. The Persian Garden was beautiful and comfortable. I could easily spend a day there. The therapist who did my deep-tissue massage did a great job, although I could do without her trying to sell me body scrub and oil after it was over. The assistant manager Joana went above and beyond in taking care of me after my hair issue. Fitness: Also top-notch. Only missing a squat rack (although there is a Smith machine) - and I can't imagine any cruise ship would have one. Lots of equipment, very clean, everything's updated. I took a spin class (fantastic!) and a bootcamp class (eh, there were only 3 of us so I guess he had to improvise...it felt kinda made up on the spot but was still an excellent experience). There is a beautiful deck in front of the fitness area that's perfect for stretching or yoga or floor work if it's not too windy. That was an unexpected pleasure. Entertainment: Oh, man. Reflection, The Show was either awful, or incredible, depending on the act on stage. Contortionists, balancing acts, ribbon gymnasts - all spectacular! The, um, "broadway" show with the 80's music? Oof. Cringeworthy. Many notes weren't hit, many dance moves weren't in sync, and to be honest it was kinda what I expected from a cruise ship show. I'd totally see it again though. If you play Bingo, stay away from this one. It's super slow to accommodate those who may be new to the game, and only 3 boards took almost an hour. Yikes. We're not into live music, so I can't really comment on the quality of the bands. I did notice we heard the same songs a lot. Drinks: Cellar Masters was awesome. I'm a big wine person, so it was great to have a retreat where I could get some great wine instead of having to roll the dice at any of the bars (which were totally hit and miss with their wine selection). The wine in the MDR was good as well - but you have to ask for the wine list! Don't think you're limited to the wine that's featured on the dinner menu; they have a whole other list they can offer to you. The rest of the bars were fine. I see a lot of complaints about understaffing, but we didn't notice a problem. We never hung out at the pool or sunset bar though, so maybe that's why? We paid for the premium drinks package as we love wine, and enjoy Pellegrino. We drink enough of both to where it was worth it. However I wasn't allowed to get more than one bottle of water at a time, which led to a lot of "bar-hopping" to get an adequate amount of water to keep in the room. I understand their reasoning, but it still felt silly. Embarkation, as others have mentioned, was a disaster. In line for 2 hours with no communication. Not their fault though, and once the line started moving it was pretty seamless. Excursions: We planned our own, so I won't comment on Celebrity's offerings. Cabin: As expected. Roomy shower! Our attendants were good. I saw a lot of others got daily towel animals and special services; we got special attention on our wedding day - beach towel swans and rose petals on the bed. Summary: Overall, it was a great trip. You have to have the right expectations, however, and if something isn't exactly to your liking, you have to speak up and it will be happily corrected. I could write pages about what was "done wrong" if I didn't say anything, but any issue (no matter how small) was immediately addressed. We will absolutely sail with Celebrity again, and have fond memories of our first trip with them. Read Less
1 Helpful Vote
Sail Date: December 2015
Bottom line: This was the first cruise on any line where I wanted to hang out on the ship in the evenings instead of hiding in my cabin after dinner. About us: 2 late-40s/early-50s double-income-no-kids. My parents, who I'm sure ... Read More
Bottom line: This was the first cruise on any line where I wanted to hang out on the ship in the evenings instead of hiding in my cabin after dinner. About us: 2 late-40s/early-50s double-income-no-kids. My parents, who I'm sure will write their own review, joined us. Hotel: We stayed at the Hyatt Airport West/Doral. The service was great, the pool and fitness room were clean, there were plenty of restaurants within walking distance. The first room they gave us smelled so bad we couldn't stay in it. The second room smelled funky, but was acceptable. It must be a room-by-room problem because my parents thought the hotel was great. Travel to the embarkation port: We took the hotel shuttle. It was uneventful. Embarkation: Ug! Embarkation was delayed because, in the words of Celebrity "Celebrity Reflection received a security threat that appeared to not be credible due to the nature and content of the threat. In an abundance of caution, Reflection immediately implemented safety response procedures and contacted law enforcement authorities. At 2 p.m., Celebrity Reflection received the "all-clear" and resumed boarding." Translation: some [not-so-nice-person] made a bomb threat. Everyone handled it better than could be expected. Celebrity passed out water, there was a vile but functional restroom in the parking garage across the street, and staff were doing the best they could given the circumstances. I had some breakfast biscuits in my bag, so we weren’t hungry. We passed the time watching the excitement about embarkation unfold on CruiseCritic and singing Christmas carols with a few other people in line. The ship: Reflection is a lovely ship. It’s fun to explore. Check out the Hideaway on deck 7. The hammocks on deck 15 are amazing. The fitness center is huge for a ship this size. It has a great stretching area on the bow of the ship and a yoga room that guests can use when there isn’t a class. The jogging track is 8 laps per mile. We spent an afternoon hanging out with some CruiseCritic friends in their private alcove. It was a nice experience, but the service was spotty (e.g., the attendant brought us bottled drinks but no bottle opener). Drinks and bars: I was disappointed that the Molecular Bar no longer serves liquid nitrogen drinks. It was a nice place to hang out in the evening, as was the wine bar on deck 4. We would have been fine with the classic drink package, but really enjoyed the premium options. I liked being able to get my S. Pellegrino bottled water; BF liked the wider variety of wine choices. I loved the pour-over iced teas from the coffee bar on deck 5. You can get coffee drinks like lattes and café Americanos at the bar in the buffet area. The “fresh squeezed” juices may not have been “freshly squeezed” but they were better than the juice out of the machines in the buffet. Dining: Food was mostly “good” or “very good.” I agree with the others who say the lobster was disappointing. Pay attention to the buffet hours posted in the Celebrity Today. There’s always something to eat, but it might not be what you want when you want it. Music and activities: The music was inoffensive. I was expecting it to be dreadful after reading the reviews on CruiseCritic. I’m not sure if the critics were on the same ship as I was. For example, L.A.X. is a typical cruise ship pool/bar band with a limited repertoire. The DJ wasn’t too overbearing. At the risk of stating the obvious, don’t nap by the pool if you don’t want to be suddenly awakened by pool volleyball and other festivities. The front of the ship on decks 15 and 16 were quiet places to relax. We’ve sailed with cruise director Alexander before. He’s more subdued than the other cruise directors I’ve encountered. I described him as “not annoying.” And I mean that as a compliment :) We attended one show and enjoyed it. I wanted to see one of the Miami-nightclub scene events that people have been panning on the Celebrity board, but 10:30 is “past my bedtime.” Ports and shore excursions: San Juan – we were late arriving in San Juan because of our delayed departure. We decided to stay onboard because we’ve been to San Juan twice before. Everyone we talked to said we made the right choice unless we were into the bar scene. I understand the stores were closed and that there were panhandlers that made cruisers uncomfortable. St. Thomas – we took the Celebrity excursion to Sapphire Beach. It was a great place to spend a few hours if you like to snorkel. In addition to the usual fish and coral, we saw cuttle fish and an eagle ray. In the afternoon, we walked into town and shopped at one of the street markets. St. Maarten – we arranged for an island tour through the St. Maarten cab company. It was a great way to spend the morning! We went back to the ship for lunch, then walked into town. We’re huge Star Wars fans, so we spent a few hours at That Yoda Guy’s store and museum. Incredible! Disembarkation: We used the luggage valet service and had a late flight, so disembarkation was fairly relaxed. If I could do it over, I would have opted for a cab instead of the ship transfer. The ship transfer to the airport was fine, but a cab would have been quicker and probably a little cheaper. Read Less
3 Helpful Votes
Sail Date: August 2015
We went as family of four with two girls 14 & 16 on our first cruise with two of us very wheat intolerant. Our travel agent booked our hotel for two days in Rome and transfers. Rome fabulous. Almost happy to go home after that as it ... Read More
We went as family of four with two girls 14 & 16 on our first cruise with two of us very wheat intolerant. Our travel agent booked our hotel for two days in Rome and transfers. Rome fabulous. Almost happy to go home after that as it blew us away. Embarkation was chaotic in the tent as hot, crowded and no instructions and conflicting advice. Once inside the hall it was quick in the suite queue. From then on found everything to be organised and immaculate, with helpful and attentive staff everywhere. FOOD Only used MDU on formal nights and found the food to be so so, tables packed in and noisy. It was a huge shame that people didn't make more of an effort for formal nights and were allowed to rock up in very casual wear. Next time we won't bother attending. Luminae. We loved it as it was quiet, light decor, a view, better food and the staff, once they got to know us, really looked after us, discretely helping us to make suitable decisions re our classic alcohol beverage package. We used it for most dinners and breakfast. Ocean View. Loved this also, especially the girls because of the choice. We lived on made to order stir fries, curry, salads, carvery and sushi . The only problem was crowds, especially on sea days or time pressured days. Appreciated 24h drinks stations everywhere. Tuscan grill. Perfectly cooked meats. Had the most helpful staff re food. Great aft view for sailaways. QSine. Food average but served in quirky ways. Fun evening, especially our waitress but we all had indigestion that night. Murano. Hated it. Oppressive dining room, no view, hit by smell of old fish on walking in. Wine list had only one choice in classic package when other places had a range. Flambé at the table is v 70's and just made the dining room stink which was off putting when eating desert. Food seemed old hat and not the treat we were expecting. Too much pomp for what it was. Beverage package was classic non alcohol for girls and classic alcohol for us. Perfectly adequate as we have one or two glasses with a meal or an occasional beer and that's it. We don't bother with cocktails or spirits. This is probably why we didn't get any embarrassing moments with bar staff that others report. First few days of hard sell for premium package was annoying but it stopped. Teenage activities. Our girls avoided the X Club like the plague, put off by the teenage specimens on ship, who roamed in packs and seemed immature and only interested in romances. The nightly card with various activities with titles meant to appeal to youths, just made them wince. So, it meant we had a good family time rather than us time for the parents. Entertainment. The shows, which are not my cup of tea, were actually very good. The comedy juggler ok. If you are not an early or very late eater then you'll miss the big stuff. The singers in the central areas ranged from ok to terrible. The male jazz singer/guitarist was good. The dance competition was hilarious, the guests really made it. The trouble with acts being in the central area is that one could not get a good view due to lack of seating or even standing room. It also meant the library and hideaway were very noisy, often needlessly due to over amplified sound. Too tired for the late late shows. Too busy for other offerings. Public areas. The staff did a sterling job keeping everything clear of rubbish and towels left on loungers for too long. The open pools were small and packed, so v early or v late the best times. Night time hot tubs are great. The indoor pool was cold and unfortunately my 14 year old who dislikes crowds was too young to use it and staff really policed it. So we used the beds to read and enjoy the ambient music instead. To get an outdoor lounger on the pool deck meant setting up camp around 9am. We loved 10pm use of the running track, normally cluttered with sunbathers by day, for our daily girls walk. Shopping area not useful and amusing the first time round. Terrible art. Do they really make enough $$ to have these shops instead of useful or good value items? Gym. Happy memories of being on the treadmill looking out over shipping lanes, but that's just me. Needs more treadmills to cope with crowds. You either have to be flexible with timing or learn guests' patterns quickly which for us meant quiet times at 11am or 2pm on sea days. This is where port days came in handy. Service. Brilliant. We didn't see our butler much, but we didn't ask for much. Loved the afternoon cakes and canapés in suite. The ship's tailor altered a suit bought in Rome beautifully with a hour's notice for whatever we wanted to pay. Our cabin attendants were lovely, always enquiring of our adventures and giving advice from cold remedies to ports. Ports/Excursions. Do your homework on general port info as little comes from the ship. Everywhere was hot, around 35C. Being newbies we didn't have the courage to do our own thing on shore every time and mainly went for Celebrity excursions for the security of getting on ship on time. We also went for half days due to the heat. Ephesus was transfer only and was very enjoyable apart from the obligatory carpet making demo. Even hot and crowded with a million selfie sticks its majesty was apparent. Athens was easy to get to on the X80 bus within sight of the ship. It took 20 mins there but much longer back due to traffic so beware. Acropolis not as good as Ephesus as much scaffolding and you can't get close to the marble. Fab views and lovely trees. Get there early due to crowds. Istanbul's tram is easy to use but packed and tickets are bought from machines at the stops. First trip in we walked and it was a hot slog through not much. Nearly didn't go due to UK gov website carrying terrorism warnings, but decided to play the odds. Armed police everywhere in the tourist areas. Aya Sofya v interesting, glad we had an official guide albeit reluctantly after he hounded us. He was mad but brought it to life and pointed things out that we would have missed, for 20TL per person and he beat back the crowds. Friday being prayer day meant restricted access but after Aya Sofya and the faff of getting in was a bit underwhelming. Never forget opening our cabin curtains to the sight of the mosques poking out of the skyline at dawn and the sound of the call to prayer echoing around the city. Santorini. Hot and horrible due to sheer amount of people. We were last off the coach and our tour guide had disappeared into the numerous other groups. Wasted time trying to find our group. Only time to snap the blue domes and get back down. The stop off at the winery was unexpectedly the best bit. No queue for the cable car down at 5pm. Mykonos. Celebrity lay on a free shuttle bus to the 'town'. More pleasant than Santorini but again, very crowded and hot. Lovely windmills at the other end of the bay within easy walking distance. Some fantastic art shops. Pompeii and Vesuvius. Vesuvius was great as we had a clear day and it was blissfully cool. Waste of money for Pompeii. So hot and crowded and the guide seemed to go on and on such that most people were flagging and fed up. It wasn't until we got home that we realised she had bypassed the main display of the the bodies which is unbelievable. We loved what we called the Celebrity Salvation Tent at the end of each trip. Smiling people handing out cold towels and iced drinks on the pier, saying "welcome back". Disembarkation. We're grateful for the suite option of getting off any time, so had a leisurely breakfast in Luminae before walking off at 8:30 straight to our cases as most had gone already. We had a wonderful time and would certainly cruise Celebrity again. We are not crowd lovers but never felt we were sharing the ship with 3000 others. The staff and cleanliness make it a delight. 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1 Helpful Vote
Sail Date: March 2015
I enjoyed the cruise, but steer away from this ship if you have kids. Ship was clean and new, food was great and destinations were good. But there just wasn't enough for kids to do. There were only 2 small pools, one of which was ... Read More
I enjoyed the cruise, but steer away from this ship if you have kids. Ship was clean and new, food was great and destinations were good. But there just wasn't enough for kids to do. There were only 2 small pools, one of which was adults only. Bot both pools were overrun by adults each day such that there was no place for my kids to swim. And if you didn't reserve a deck chair by about 9AM you were out of luck. Most of the activities were for 18 and over as well. There was a kids club and a teen club, but those were only for designated ages. God forbid you want to do something as a FAMILY. Just wasn't possible. And if you have kids in different age groups, they can't even do things together. And the teen club was a bit Lord of the Flies. Most of the kids were not kids I would have wanted my kids spending time with from what I saw. Read Less
Sail Date: January 2015
RE: January 3, 2015 departure on Celebrity Reflection WARNING re Stateroom #9104 (and #9106). These should not be booked! The seas were so rough the first 2 days (Miami to San Juan) that the ship swayed continually and again after ... Read More
RE: January 3, 2015 departure on Celebrity Reflection WARNING re Stateroom #9104 (and #9106). These should not be booked! The seas were so rough the first 2 days (Miami to San Juan) that the ship swayed continually and again after leaving St. Maarten on the way home. This stateroom is in the FRONT (forward) of the ship. Stateroom #9106 is one even further up. Both are unacceptable. It was noisy all night long with creeking in the ceilings and walls as well as noise coming from the bridge which was one over and over our heads. (We did have a great balcony and could see right into the bridge.) The shipped never stopped rocking between Miami and San Juan (and St. Maarten until quieter waters off Bahamas). I fell out of bed rolling onto the night stand and banging my head on the 6th night after leaving St. Maarten. We also had to hold on tight to take a shower during these “rocky” days. (The woman in the room next to us (Stateroom #9106) had to go to the infirmary the first day of the cruise for seasickness and couldn’t get out of bed until landing in San Juan. They took the cruise to celebrate his 50th birthday and had never experienced this before. Many passengers were sick. We cruise often but had always been midship or towards the rear occasionally. We’d never been forward before. I changed from Royal Caribbean’s Odyssey to the Celebrity Reflection a day after Thanksgiving. Hence, I called the Cruise Web (which I’d found online) asking for a quiet cabin around midship and preferably Deck 9 or similarly between passenger floors so quieter. This very forward room is what they selected so I went on faith. I didn’t check and we’ve learned a lesson. REVIEW OF CELEBRITY REFLECTION for January 3, 2015 Caribbean Cruise (San Juan, St Thomas, St Maarten). There are a lot of negative reviews re this ship’s noise because the atrium takes up so much of the ship. Except a bit periodically we did not find this to be an issue. We wished they had more music that normal people could actually dance to such as romantic songs or fast tunes. (The types of songs performed were geared towards people who actually knew how to do the jitterbug and more “real” dancing.) It was mainly big band sounds (OK, “real” dancers know what to do!) or jazz type music. We are in our 50s and are used to just fast or slow dancing and typically dance every evening on cruises. We danced about 3 dances (15 minutes total) over the course of the week itself due to the music selection. The passengers on this cruise were great and interesting to talk with. This and the option to easily get healthy food were great for us. You can get an omelet cooked to order on Deck 15 This ship and Celebrity in general no longer has piano bars. The entertainment is thus not close to what we’ve seen on Princess, Royal Caribbean and even Norwegian. The first comic was great. The comic on the last day of the cruise could have been better. He would start off on a topic really funny but then milk it WAY too long. The humor was geared toward topics that would appeal more if I were single in my 20s except his initial jokes about his flip phone were funny until he kept milking it. The woman pianist and vocalist (Claire Finkelstein) was great. She went to the Eclipse after our cruise though. The Broadway review was only OK. We (like many passengers) didn’t know about 40% of the songs and it was hard to hear the words (even sitting up close) for both her and also Claire Finkelstein.) They have acoustic issues in the auditorium and the left TV monitor to see the stage close up was not working. It sounded more like very loud singing with lots of dancing and what were the words. The entertainment director himself, Josh, was great and made it a point to talk with many people. The food was good (not fantastic like some other ships but fine for us) and there were many healthy options, which we appreciated since we eat healthy and use the gym daily. The gym was great. However, it was necessary to STAND in line for 20 minutes for a treadmill, bike or elliptical during the first few days of the cruise. However, this was not an issue after the first few days on the cruise. (It could be possibly be because we left on January 3 so some passengers might have had New Year’s resolutions). Celebrity should have had a sign up sheet though for machines similar to health clubs vs standing in line for 20 minutes! We only attended one Apple Tech talk and wished we known how good it was. I would definitely recommend going to his talks re iPhone, IPad and others. You don’t need to bring yours (which is why I didn’t go since mine was on airplane mode turned off in the safe to avoid roaming charges.) I once made an error and did not have it in airplane mode before turning it off on a cruise and Verizon charged $200 in roaming. His talk is in a large room with an overhead screen so there is a lot of learn (even though I’ve had an iPhone and iPad for years. It’s well worth going. It would be great if Celebrity did more of these types of lectures similar to what used to be offered on their Mediterranean cruises. The Healthy Back talk out of the SpaClub is just a way to sell insoles for shoes and quickly changes over in about 10 minutes to insoles. We arrived late (mixed up the time) for the free wine tasting seminar for Select-Elite cruisers so didn’t get to taste any wines. However, his talk was really interesting and well done. A few other details re the ship: Cellar Masters – wasted space. Passengers can put in their card and get tastes of wine. Not used at all that we noticed. (This would be a great place for a piano bar since Cellar Masters wasn’t generating much revenue for Celebrity anyway and passengers needed better entertainment. ) The Sunset Bar on Deck 15 aft was a great place to be whenever sailing out of a port. A duo called 5 O’Clock Somewhere (man from Ireland and woman from Copenhagen) were quite good. (One of the only fairly good entertainers except for Claire Finkelstein but she was in the large auditorium shows.) The timing of the shows was odd. Instead of the typical 8pm and 10pm shows, the Reflection changed it after the first night (or two) to 7 and 9pm which made it difficult to see the shows & enjoy any lounges. Many passengers were commenting re this timing on the cruise. We had a 6pm seating and had to eat quickly and skip dessert to make the 7pm show. Alternatively, we thought we’d do the 9pm show but after eating we just wanted to relax with a drink in a lounge and listen to music and either forgot or didn’t go. On other cruises we were able to eat leisurely, have a glass of wine and listen to music and dance, go to the 8pm show and listen to a piano bar or similar for an hour before bed. For passengers who like to meet people, Dine Anytime would work fine. They wouldn’t have to wait if they asked to be seated at a table with other people. It would also be a great way to meet new people. (Interesting passengers on this ship.) Otherwise, they would need to make reservations to avoid a long wait if they wanted a table of their own and did not have a fixed dining time. Beautiful ship and immaculate. There were actually women in the public restrooms who would clean up after each passenger similar to high end hotels in Europe (without a tip jar). I almost booked on the RC Oasis and was told by a passenger on the Reflection that they'd just been on the Oasis. They were disappointed because on the Oasis you often did not see water. The gym didn't even have a view and the dining room had small windows to view the ocean per his passenger.   Read Less
1 Helpful Vote
Sail Date: January 2015
This was our second cruise. The first was two years ago on Celebrity Constellation. Even though we experienced a couple small imperfections with our cruise experience I have to give Celebrity a top rating again. Embarkation on January ... Read More
This was our second cruise. The first was two years ago on Celebrity Constellation. Even though we experienced a couple small imperfections with our cruise experience I have to give Celebrity a top rating again. Embarkation on January 10th went smoothly and we were seated at Bistro on Five within about 40 minutes of arriving at the port. Reflection is large enough that it was a few days before we had explored the whole ship. Everything still seems new and again it was sparkling clean everywhere. We had selected late seating for dining at a large table in the main dining room. Overall the food was excellent with only minor issues that our server Jefferson was quick to look after. Service was excellent although the sommeliers are worked so hard as a result of most of the guests having the full beverage packages. Having to serve over 20 tables with most people ordering individual and different glasses of wine takes far more time than bringing full bottles of wine to the tables. I think sommelier Nevena is the hardest working person on the ship. - or one of them anyway. Our table mates were excellent company and made for enjoyable evening meals all week. We ate at Murano one night. Service was excellent if a little impersonal compared to the Opus Dining room. food was good - not quite excellent - and portions more than adequate. All in all a good experience but on another cruise I would try one or two of the other options. The ship is beautiful and rarely seemed crowded. We are able to find places to hang out during the sea days without any problems even though it was quite windy - no VERY WINDY - on some of them. The running track is not as good as the one on Constellation and was challenging to use as many walkers were walking two and three abreast. i liked the gym on Constellation better as the treadmills faced forward. Running on the sideways facing treadmills in rough conditions made it an extra workout not falling off. Service throughout the ship is excellent. On our long walks aft to our room we were always greeted by the different workers. Our room was perfectly looked after by our room steward, Adalia. Nice job on the towel doggie complete with my sunglasses! We hadn't been to any of the ports of call previously. San Juan - we disembarked and walked around the old city. Its quite quaint. Unfortunately we arrived late in Puerto Rico due to headwinds so the old fort close to the ship was closing as we walked up to it. Charlotte Amelie - we took a cab to the town and walked around. We hiked up the 99 steps to BlackBeard's Castle. For $10 we went into the tower and then visited some homes and an old hotel as we descended back towards the town centre. This was quite worthwhile and a break from jewelry and time share sales people. We had a 'local' lunch at Cuzzin's restaurant on one of the back streets in the town. In Phillipsburg we took a cab to the Maho / airport beach to with the planes land and take off. Largest plane we saw was a 737. We missed the 747 that arrived later but we just might have missed the boat too if we had hung around that long. All in all a good time not even spoiled by our CRAZY cab driver. The shows I found to be entertaining. We thought the best shows were the comedian Steven Scott (Even my DW the comedian hater enjoyed him) and also the 'Tenors of Rock'. Both excellent! Cruise Director Josh did a great job and was always around willing to talk and give advice. Too bad this was his last cruise. What went wrong? Room service on our balcony for breakfast wouldn't have been a disaster if we like to slurp raw eggs. Ordering a bottle of wine from room service was also a bit of an ordeal. Both were small irritations that didn't affect our mood and relaxation. We also felt the spa lacks a personal touch. I understand the high price for spa services at sea but it felt like we were being shuffled through a bit like cattle. Nothing wrong with the services provided though. Disembarkation went smoothly, especially as we elected to carry our own bags off ourselves. The whole process took about 20 minutes. I would like to review the elevators but can't as I didn't use them at all for the whole cruise ... even to carry our bags as we left the ship. The art in the stairwells, however, we came to quite familiar with. All through the ship the art is interesting and enhances the experience of climbing fifteen flights (plus or minus) of stairs. I hope to cruise again soon and will be hard to convince to try another cruise line.   Read Less
Sail Date: November 2014
Celebrity is always a nice, clean, enjoyable cruise. This one was again. However we booked Sky Suite 1214 and adjoining room 1216. We had severe issues with 1216. Four different family members tried sleepin in the room, a couple who are ... Read More
Celebrity is always a nice, clean, enjoyable cruise. This one was again. However we booked Sky Suite 1214 and adjoining room 1216. We had severe issues with 1216. Four different family members tried sleepin in the room, a couple who are light sleepers and 2 who are heavy sleepers. No one slept well. It is a really noisy room. Lots of banging and creaking. We cruise a lot and this room is truly a problem. After 5 nights they gave us another room to sleep in (for my daughter and her husband). But beware if booking 1216. In the Suite, 1214 it is a very nice room and it is great having the butler along with the normal room steward. However, I'm 6'4" tall an dthe shower in that room is not tall enough for me. I continually hit my head on the 'rain' type shower head and on the ceiling. I had to slouch to shower! Very disappointing. One other gripe re: Celebrity...since the popularity of the 123go program, it seems as though they are much slower serving drinks. Not sure if its the larger crowds at the bars or intentionally less staff to keep costs downl Either way, it's not quite as fun when you have to wait too long for a drink.! Overall, we still like Celebrity. We did Qsine and the Lawn Grill. Both were really enjoyable. Dining room food is great and the showroom entertainment is the best we've seen. Finally, the poker was fun as this weas the first live poker table we've enjoyed in a long time. Only one table and it was crowded but live is fun.as opposed to the two Poker Pro tables on other Solstice class ships. Read Less
Sail Date: July 2014
First time cruising with Celebrity. My wife and I have cruised with Royal, NCL and Oceania previously. Overall, a wonderful experience. We would not hesitate to take another cruise with Celebrity. The Ship itself is very well designed ... Read More
First time cruising with Celebrity. My wife and I have cruised with Royal, NCL and Oceania previously. Overall, a wonderful experience. We would not hesitate to take another cruise with Celebrity. The Ship itself is very well designed and, with the exception of sea days on the pool deck, it never felt crowded. The main dining room was better than expected but we did eat at Blu most evenings, Tuscan Grille once and Murano once...all of which seemed far superior to the main dining room. Our cabin, a sky suite, was very spacious with more than enough room for everything. Our butler and room attendant were fantastic. The service by everyone on board was superb and very friendly. We did miss our first port, Messina, due to some repairs the delayed our departure from Rome. Celebrity compensated everyone with a $400 OBC. My wife and I, having been to Messina previously, did not miss it at all. Some of the shows were quite good especially the Reflection show on the second to last night of the cruise (a cirque de solei type of show). My wife and I look forward to another Celebrity cruise ... next time we'll bring the kids. Read Less
Sail Date: April 2014
My husband and I sailed on the Reflection during the week of Easter. We had a balcony cabin located on deck 10 in the center. We went with the concierge class for this trip. I have been on approximately over 25 cruises all over the world ... Read More
My husband and I sailed on the Reflection during the week of Easter. We had a balcony cabin located on deck 10 in the center. We went with the concierge class for this trip. I have been on approximately over 25 cruises all over the world but have not cruised for the last 5 years. When you first walk on you are greeted with a small welcome beverage. Everything was well organized and went smoothly. My title for this review reflects the lack of activities available on the ship. Cup half full version: There was so little offered that you had no choice but to relax! Cup half empty version: The few fitness classes offered charged $ and only allowed a small number of people to sign up. If you were not there when they put the sign up sheet you were out of luck. I never did luck out with this even when I went at 7:30 a.m. They only have a very small room for fitness classes which is why only a small number can participate. Really amazing when you consider the number of passengers for this ship! Do not plan on doing this like I did since it becomes luck and strategy to get into one in the first place! I did try to join the make a wire bead bracelet class. I was 5 minutes late because I went to the wrong end of the ship. When I did get there I was told sorry you were late I gave your seat away!!!! This alone tells you how little there was to do. I never did make my free bracelet but then after I was scolded I had no desire. Even the line for the $39.00 bingo was long and people lined up over 30 minutes early. Really? I only did this once. So, who do I think this cruise would be a good match for? All you want to do is relax! If you want more then you should choose a different cruise line. The Royal Caribbean Oasis followed us from port to port. What do people do when in port with another line ....they ask and compare. Everyone we spoke to was happy with the choices and options on this ship. Many would say they spoke with others from our ship and everyone they spoke to mentioned the lack of activities. Now I will say my husband loved the fact that there wasn't much to do. We haven't played backgammon in ? years. Would he take another Celebrity Cruise? Yes Would I? Only a short one:) Read Less
Sail Date: March 2014
This was a seven night cruise celebrating my husband's birthday. Our son joined us as he had a week off from graduate school. We were in a Royal Suite, cabin 1607. We arrived at the pier about 11 am. Embarkation was quick and ... Read More
This was a seven night cruise celebrating my husband's birthday. Our son joined us as he had a week off from graduate school. We were in a Royal Suite, cabin 1607. We arrived at the pier about 11 am. Embarkation was quick and trouble free. The rooms were not ready. I went to sit in Michael's Club while husband and son ate in what I call the clanging place. In Michael's Club I met Rachelle Wever, the Captain's Club hostess. Rachelle introduced herself and checked to see when our room would be ready. She also invited us to a dinner with the chief engineer later in the cruise. I mentioned to Rachelle that I could not get a reservation for the alcoves. The Celebrity phone lines were always tired up in the weeks before sailing. She tried to help but we were not able to get alcoves the entire length of our trip. When the room was ready, we went up to 1607. Our butler arrived and introduced himself. His name is Caetano (sp?). We asked for a third chair for the balcony to be delivered before breakfast the next morning. Other than that, the room was quite nice. The butler said he could not bring drinks to us, as room service does that. This seemed a bit petty to me as we all had drink packages and we had spent quite a bit of money on the suite itself. I did not blame him, I think its just a bad business model that he has to follow. When breakfast arrives, there were still only two chairs on the balcony. My husband had to bring a third chair out from the dining area. Dining: We never ate in the main dining room. I ate in Bistro most for lunch, and once at the Porch. I enjoy the quiet of those places and the food is quite good. The servers are excellent and go above and beyond to get what you ask for. We also ate in Q sine, Murano, Tuscan Grill, Blu and the Lawn Club. All of these restaurants were fine, the food was consistently good and service was exceptional. The one night at the Lawn Club there was an extremely intoxicated man at thee next table. He was speaking so loudly that we could not converse with each other. Luckily we were almost done with dinner and rushed to quickly get out of there. My husband was unhappy that there was not a lot of trivia on the ship. One of the activity staff people told him that Celebrity is phasing that out as it does not go along wi the idea of modern luxury. While we were on the ship we cancelled our Celebrity holiday cruise and booked one on Cunard. This has more activities that we enjoy, such as trivia. Both our butler Caetano and steward Tomas were great to us. We showed our appreciation by giving each an extra gratuity directly. In addition, Rachele Wever was lovely and it was always a pleasure to speak with her. She has a genuine interest in the passengers and in her job. This cruise was basically fine in l respects, but certainly not memorable. The impression I got was a ship without an identity. Read Less
2 Helpful Votes
Sail Date: March 2014
Our friends were talking for many years, trying to convince us to go on a cruise with them. We were reluctant at first, but decided to give it a try and are SO happy we did. This cruise was the perfect combination of relaxation (days at ... Read More
Our friends were talking for many years, trying to convince us to go on a cruise with them. We were reluctant at first, but decided to give it a try and are SO happy we did. This cruise was the perfect combination of relaxation (days at sea) and adventure (days in port). We boarded this gorgeous ship - the newest of the Celebrity line, and were blown away by the cleanliness, design and layout of this ship. Not a detail was overlooked! We work in hotels and I tell you, the organization of this ship is incredible! Housekeeping is exceptional, as was the food and beverage. Having been on the best, I am sure I will have to book another cruise on the Reflection. We met veteran cruisers, who had been on 20+ cruises. They all said Celebrity was their favourite. We were in stateroom 1694 at the back of the boat.... a superbe location. We were with friends, so we opened the partition between balconies to have a larger area. We sat here each morning and evening and enjoyed sunsets and full moons... could not have chosen better! Thank you for an amazing week. It was such a welcome break from what is a very long winter (Canada) and we will make this a regular event in our lives. Well done!!   Read Less
Sail Date: March 2014
Just got off of the Reflection and what an amazing week! This was our second cruise with Celebrity and we loved every second of it. The ship itself is lovely..very easy to find your way around, great open layout, really nicely decorated. ... Read More
Just got off of the Reflection and what an amazing week! This was our second cruise with Celebrity and we loved every second of it. The ship itself is lovely..very easy to find your way around, great open layout, really nicely decorated. The service was top notch..we have never had bad service or even mediocre service on a cruise and this time was no exception. Even with the drink package deal, there was always enough staff, we never waited more than a few minutes to get our drinks...the pool bar, martini bar and foyer bar can be very busy but they handle it quite well. The fitness center is very nice, has the right amount of equipment...we usually went late morning and it was busy but didn't have to wait for machines or anything like that. We enjoyed the entertainment, especially the show Reflection and Sin City comedy. Our ship had a vast mix of people..families, elders, groups, couples, college age, etc. There always seemed to be activities going on, there was certainly not a lack of things to do. We liked hanging out around the pool and watching the ice carver and the Staff vs Guest volleyball. Music by the pool was nice, especially liked it when the house band played on deck during the day. The ports we visited were San Juan, St. Thomas and St. Martin. We did not do any ship excursions so I can't comment on those but we loved all of the stops. San Juan is very easy to navigate on your own by foot, we walked to El Morro and went inside the fort which was really neat and informative. Then we walked around old SJ and looked at all of the colorful buildings. In St. Thomas we got a day pass to an all inclusive and in St. Martin we did a full day snorkel and boat tour with Captain Bob Cass which was the high light of our trip. We really liked the food! We ate in the MDR and in the buffet. The buffet food was very good, I enjoyed almost everything that I tried. The omelets at breakfast were delicious and I couldn't believe how fast the guys bang them out. Hash brown squares were another favorite. I also liked the English breakfast station which had things that I haven't tried before. For lunch there was always tons to chose from..make your own pasta, stir fry, fish, meats, sandwiches, and the salad bar was my favorite. The desserts in the buffet were just so-so..I liked the little fruit tarts. The pizza was pretty good and the sushi was so-so. And the MDR was very good as well...my favorite was the jerk chicken but all of the fish dishes I had were good as well. My husband said his steak was cooked perfectly and was tasty. Bigger lobster tails on the second formal night than I had expected. Desserts were delicious, I think Baked Alaska was my favorite and the Chocolate Souffle was a close second. Portions are small which is actually great so you can have a 4 course meal and not feel stuffed...I enjoyed being able to try all of the courses and not feel sick afterwards. The service was amazing..our waiter was right on top of things and never had to ask for drink refills or anything at all. We did have lunch at the Porch one afternoon for a change of pace..it was decently good. Nothing amazing. Service was good. For us it was worth the $5 charge just to try something new. We never tried the burgers and stuff at the Mast Grill but many people seemed to be enjoying them. Disembarkation was easy, nothing to mention there other than it didn't take very long and seemed well organized. And we were so sad to leave! This was an amazing cruise on a lovely ship with fantastic staff and fun ports! Would book it again in a heart beat!!   Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.8
Public Rooms 4.0 4.6
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 5.0 4.5
Value For Money 5.0 4.1
Rates 4.0 4.1

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