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9 Helpful Votes
Sail Date: December 2018
We are first time cruisers and selected this cruise upon the advice of our travel agent, McCabe Travel in Mclean, VA. The ship itself was well maintained — clean, efficient, well-organized, friendly and helpful staff. However, the focus ... Read More
We are first time cruisers and selected this cruise upon the advice of our travel agent, McCabe Travel in Mclean, VA. The ship itself was well maintained — clean, efficient, well-organized, friendly and helpful staff. However, the focus on efficiency came at the expense of quality- in the food, entertainment and off-shore excursions. We booked two Aqua Class rooms - one for us and one for our two children, ages 20 and 16 and sailed out of Ft. Lauderdale, FLA from December 28, 2018 to January 4, 2018. The first night, we ate at the main dining room - Opus - and the food was good given the size of the crowd. It wasn’t cuisine level but it was flavorful, on-time, well-cooked and the servers were very friendly — acknowledging everyone in our party by name. The second night we ate at the Porch Grille and had a similar experience. Third night - Sushi on 5 — good food and polite, attentive servers. We never got to really know anyone or connect with them - a loss in my view - but we had a positive experience none-the-less. After that, we ate at the OceanView Cafe and the Blu restaurant. Same experience — food that was good enough and servers that were polite and friendly - just about what expected for a ship of this size. There was a wide variety of food options — from traditional English/European fare (bangers and mash), to Indian dinner to Asian to gluten-free. Plenty of different American options as well. The biggest disappointment was the desserts. All the sugar from the sweets must have been used for the drinks which seemed entirely devoid of any alcohol whatsoever. If you are a sweet-lover, just go for the ice cream. Believe it or not, as delicious as all the pastries looked, they was utterly, completely, entirely without any taste whatsoever. On the upside, the ship attempts to create unique and fun experiences at all of its restaurants and all different types of clients. It doesn’t fail in achieving this goal. If you enjoy dressing up, you can have a wonderful time in the Opus dining room, Ensemble lounge, martini bar, etc. If you want to relax and enjoy a more Caribbean vibe, you can go to the Porch, Lawn Grille or the OceanView Cafe and have a more relaxed, low-key experience. If you like game shows, concerts and comedy acts - they have those too but don’t expect anything marvelous. Adequate is what you are more likely to get. The cocktails are quite sugary and weak (we had a Classic drinks package) as were the entertainment and shore excursions. If you enjoy a nice cocktail in the evening, your best bet is to go to the martini lounge. The poolside and restaurant cocktails are quite poor quality. We booked several excursions and I would strongly suggest people book their own off-shore experiences. If you go through Celebrity, you will pay a premium for a very mediocre experience. We were very disappointed by Costa Maya - a faux Mayan village created in the jungle especially for cruise ship patrons. The beach had been overtaken by seaweed, and, because of the high wind that day, all water actitivies had been cancelled. You got one ticket for a watery drink when it would have been more enjoyable to stay onboard and the ship to yourselves. The shops were nice but the prices were twice what you would pay anywhere else. We enjoyed the ATV rides in Cozumel, but it didn’t last very long and we were back at the ship by noon. In Grand Cayman, the 7-mile beach excursion had been oversold and a lot of people were upset about it. The staff on site were not expecting such a large group and they did not have enough chairs + umbrellas for all guests. Plus, the “transportation” - a 1950’s era school bus that everyone nicknamed the “prison bus” - got stuck in the parking lot on the way out which added 30 minutes to an already bad day, Still, we enjoyed cruising and would do it again but perhaps would consider a different cruise line than Celebrity. We would book our own excursions and would consider looking into bringing our own wine/alcohol on board. The Classic drink package and the execursions really weren’t worth the price. The entertainment, other than ABBA Night, was pretty mediocre as well. Read Less
Sail Date: December 2018
5th time on Celebrity and again we had a great time. We used all the fitness facilities and the Persian Garden- highly recommend. We ate mostly in the Opus dining room for bfast and dinner and absolutely have no complaints. We ate in the ... Read More
5th time on Celebrity and again we had a great time. We used all the fitness facilities and the Persian Garden- highly recommend. We ate mostly in the Opus dining room for bfast and dinner and absolutely have no complaints. We ate in the Spa Cafe for a light lunch and it was perfect. We tried the Petit Chef (specialty-$110 a couple) experience and found it to be the worst of our dinners on ship. The animation was cute but the quality of food fell below average. We loved the silent disco and danced for 2 hrs each time they had it! What a great workout that was! Disclaimer: we are not your average cruiser, we cruise once a year only in Nov and Dec to check out the ports so that if we like them we can come back properly by air. Ports: St. Martin- did a 6 hr excursion with Sualiga Destinations- would not recommend. Stuck up- rude Captain- Anthony, ride from hell, nothing to see. Lied to a friend of ours who is 65 years old with bad back. Her back was absolutely bruised!!! Dishonest and most overpriced boat ride I have ever been on and that is coming from someone who visited 60 countries and owns a boat! San Juan- absolutely beautiful, vibrant old town. Walked to the La Factoria- where Despasito was filmed and then to Taberna De Lupulo. Joined a street salsa party- no tourists only Latin people. Had a blast and will definately come back via air and rent a car for 2 weeks. Antigua- took a snorkeling excursion through the ship with Wadadli Cats (3 hrs)- this was just awesome! Fun crew, friendly, hospitable and just normal people!!! Paradise reef was great for snorkeling- just go away from the crowd and follow the reef, if you are a strong swimmer you will be able to see a lot! Stopped by a pristine beach, too. Drinks and sandwiches were provided. I highly recommend this one!!! Read Less
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2 Helpful Votes
Sail Date: October 2018
Due to unforeseen circumstances we had to cancel an earlier cruise, so when I saw a tremendous deal offered for this one, my wife Rosy and I jumped at the chance, although it was on a much larger ship than we have become used to. We ... Read More
Due to unforeseen circumstances we had to cancel an earlier cruise, so when I saw a tremendous deal offered for this one, my wife Rosy and I jumped at the chance, although it was on a much larger ship than we have become used to. We were quoted around £2900 each for a Sky suite, including premium beverage package, wifi, gratuities and $300 OBC, virtually an all-inclusive cruise, but Celebrity had other ideas, - more later! We booked flights, with Alitalia from London-Rome, with two nights at the Hotel Morgana, situated very close to Termini station, very convenient for arrival and departure. They had offered a ‘birthday’ upgrade, but on arrival they sprung a nice surprise. We were allocated a private apartment about 50m away, with private entrance and balcony overlooking some nice gardens. The soft drinks in the fridge were free and tea / coffee making things were also provided. A comprehensive buffet breakfast was served in the hotel and on my birthday, they served us Prosecco and a nice chocolate cake. We toured Rome using a 48-hour ticket for all local transport, but some buses / routes were cancelled, and this caused us a few problems. We should have stuck to the more reliable, if boring, metro service. We used the airport express to Rome and if booked in advance useful discounts are available. For the journey to the port at Civitavecchia, we took the train, which was packed, then the port bus, then the port shuttle. In future we’ll book a shuttle or taxi, as our option was very tiring. Check-in was a breeze, once we realised we had to drop the bags then get in the check-in line. Others made the same mistake, but the Rome Port Authority don’t make life too easy. We were soon onboard, drinking our welcome bubbly and eagerly anticipating our cruise. We decided to have a pre-lunch cocktail outside as the weather was good, having experienced rain on the way. However, it was quite windy, and the sea was choppy outside the shelter of the harbour. We ate a healthy lunch in the Ocean View Café, sitting outside, but bar service was slow, an unfortunate feature of this location. They need to move some of the upselling staff to jobs serving people what they had already paid for! After lunch we went to our suite 2111, which was a welcome sight with chilling champagne, a large bed, sofa and picture windows. The balcony was huge, but being under the overhang, we got very little sunshine. The bath tub was a jacuzzi and the rain shower was nice but lacked power. Our butler, Bojan, seemed keener to discuss English soccer than anything else, but did say that as were on a Premium package, all the contents of the mini-bar were included, not that we used any apart from the water. Our steward, Raj, was excellent, until the final morning when he rang the doorbell and walked right in, at 07.45. We were not amused. I feel that once the staff have had their gratuities, they are no longer interested, thinking only of their next victims (guests)! Each evening we enjoyed dinner in Luminae, the suite restaurant, which was an enjoyable experience, but the menu was limited. The Sommelier was very good as was the wine. We at breakfast mostly in the Aqua Café, with cereal from the OVC. This was a nice peaceful experience, contrasting starkly with the buffet. We also had lunch in the OVC, which offered a grand selection of dishes ENTERTAINMENT We found the guest entertainers were generally very good but didn’t much care for the shows by the ship’s singers and dancers. There were a few game shows which were good and bad. One aspect we hated was the constant attempts at upselling, restaurants, packages, art, bingo, photos, etc. We even received restaurant reservations, which we hadn’t booked. Unusually, we didn’t receive any recognition as members of the Captain’s club, until we pointed this out, nor any notification of our OBC. The internet was decent, which went well with our ability to use our home phone packages, as were in Europe. The weather was pretty good, but the mornings were dark, which we didn’t like. Overall an enjoyable cruise, but many venues were too noisy and we concluded that we prefer the smaller lines, like Seabourn, Regent, Crystal and Azamara. Read Less
2 Helpful Votes
Sail Date: October 2017
The Celebrity Reflection repositioning cruise was an excellent experience, with great weather and lots of options for enrichment, entertainment and relaxation. We chose Celebrity Reflection because of previous very pleasant sailing on ... Read More
The Celebrity Reflection repositioning cruise was an excellent experience, with great weather and lots of options for enrichment, entertainment and relaxation. We chose Celebrity Reflection because of previous very pleasant sailing on the ship; its beautifully designed & spacious multiple spaces that are open and airy; its understated elegance, its arts collection, the wonderful dining venues and innovative delicious menus, the bars, its impeccable "going the extra mile" service from all levels from the cabin stewards, to the restaurant and bar staff, the officers and the staff at gangways, Guest Relations and Excursions desk; and lastly but not last, the enrichment activities, fitness and entertainment -its absolutely wonderful. The crossing was excellent and Celebrity delivered again. I believe that Celebrity offers the best value for its category. Want to recognize the captain Dimitry who was by far the most friendly, amiable and visibly-present throughout the ship I have ever experienced on any prior cruise. We went out of his way to make guests, welcomed, appreciated and entertained. Thanks Captain. Read Less
7 Helpful Votes
Sail Date: September 2017
This was our first time on Celebrity and we were very impressed. We have traveled on smaller, more exclusive lines and the ship and the experience on Celebrity were clearly better. The ship was large but that just meant more room to move ... Read More
This was our first time on Celebrity and we were very impressed. We have traveled on smaller, more exclusive lines and the ship and the experience on Celebrity were clearly better. The ship was large but that just meant more room to move around. It was always possible to get away from the crowds. The departures and arrivals related to the shore excursions were well planned and executed. These actually worked better than on the smaller ship and the waits were never long. In fact, the excursions virtually always left within minutes of the assigned times. The majority of the staff could not have been friendlier or more committed to service. Our butler (Rene) and our room attendant (Raj) greeted us with smiles each time we saw them and were always readily available to help. They made us feel very special. The ship was immaculate both inside our stateroom and throughout the ship. We were careful in purchasing our packages (including drinks, gratuities, and internet services) so there were no add-on expenses. We had a suite so our dining choices included Luminae. The food was very good so there was no need to pay extra for specialty restaurants. The staff at Michaels, a club available to suite guests, were also very attentive and responsive. Our entertainment was impacted by the Florida hurricane (fewer floor shows), however the entertainment was still top notch. The only minor issue was related to one of the excursions purchased from Celebrity. It was an excursion to Messina, Sicily. We were very disappointed in the excursion ... it basically wasted our day. An even bigger disappointment was that when we complained, all we got was an argument from the shore excursion staff ... no offers to make it right. We did not use Celebrity for our Santorini excursion and the excursion could be done on our own very easily. The Canyon Ranch spa service was very good and the fitness center was well maintained and equipped. Read Less
Sail Date: April 2017
We chose this cruise for the time and itinerary. My husband and I thoroughly enjoyed our experience on the Reflection. The staff was extremely accommodating and super friendly. Our cabin was a typical cruise cabin but enjoyed the extra ... Read More
We chose this cruise for the time and itinerary. My husband and I thoroughly enjoyed our experience on the Reflection. The staff was extremely accommodating and super friendly. Our cabin was a typical cruise cabin but enjoyed the extra space on the balcony. The dinning was endless (of course), the selections were great. The Speciality Dinning Rooms were excellent and the service was outstanding. The ports and excursions were wonderful. They made the disembarking as seamless as possible. We also had a wonderful experience at the Spa, the Persian Garden and the Solarium. Full disclosure - My husband and I are yoga instructors so personally, we would have enjoyed more true yoga and meditation classes rather then yoga classes from a fitness instructor. We also feel with the type of clientele on these cruises would also enjoy a more mindful educational experience. We loved Celebrity so much were booked our next cruise on the Edge. Read Less
5 Helpful Votes
Sail Date: January 2017
We opted for this cruise as our second ever, having once taken an Alaska cruise on a slightly down-market line and wanting a higher level of food, drink and service. We found our balcony cabin roomy, comfortable and well designed despite ... Read More
We opted for this cruise as our second ever, having once taken an Alaska cruise on a slightly down-market line and wanting a higher level of food, drink and service. We found our balcony cabin roomy, comfortable and well designed despite being in the smallest category. The bed was extremely comfortable and the blackout curtains very effective. Cabin service was superb. Shore excursions were reasonably priced; I spent two days scuba diving and was unable to beat the cruise line's prices on my own. Dive operators were very good (Cozumel) to excellent (Grand Cayman) with excellent attention to safety all around. My fellow divers ranged from quite skillful to complete thrashers. There was no waste of time travelling to the dive piers as both were within a minute of two of the ship's pier. The dolphin experience trips on Jamaica were a bit disappointing as our contact with the magnificent creatures was heavily scripted and mostly constituted opportunities for the operator to sell photos. The beach day in Haiti (Labadee) was exquisite. We chose the "select" dining option meaning we could eat dinner at any time. We were always able to get a table for four when we wanted it. Food ranged from good to excellent and service was consistently excellent with the exception of beverage. The sommelliers ranged from excellent and attentive to ignorant and indifferent. The choices of wines by the glass were strangely limited and of mediocre overall quality, but were certainly poured freely for us once we were identified as having the premium beverage package. Oddly, the choice of strong spirits was excellent with very high-end Scotch selections for example available on the same beverage package. One exception was vermouth. I drink Manhattans and Negronis, and the vermouth available at all of the bars was the cheapest worst plonk sold. Crazy, given that fine single-malts and top-shelf gins were on offer, and the specialty restaurants offered the best vermouths around. The fitness classes were surprisingly good. We both own and patronize multiple fitness studios on land, so our standards are high, and the Canyon Ranch-branded spa\fitness facility did not disappoint. Yoga in the morning, boot camp in the afternoon with excellent leaders, not afraid to safely push us hard. Read Less
5 Helpful Votes
Sail Date: December 2016
We chose this 7 night New Year's Eve departure because we are familiar with the Celebrity product and we found a very attractive fare too good to turn down. We booked with a TBA rate and were quickly assigned veranda 8114. Sunny ... Read More
We chose this 7 night New Year's Eve departure because we are familiar with the Celebrity product and we found a very attractive fare too good to turn down. We booked with a TBA rate and were quickly assigned veranda 8114. Sunny balcony and unobstructed view. Bed closer to window than to bathroom, which we preferred to the opposite configuration. On prior Celebrity cruises, we've been in suite, aqua or concierge class. We had no problem adapting to simple veranda class, and could discern no difference between it and concierge class. Aside from no flowers in the cabin, we did receive fresh fruit and wine glasses on request. Cabin service, provide by the well-informed and charming cabin attendant Teodora Carreon, was the best we have experienced on any ship (including butler class). We were assigned a table for two late sitting in the MDR, as requested, but we didn't like the location (adjacent to and up against a serving station) and were quickly given a better location by the maitre'd. Table service and food were excellent in the MDR at all times, and we appreciated the attentive assistance and recommendations of Dionisius and Oliver. We had breakfast every morning in the MDR, and tried most of the dishes. Pleasant and efficient service and tasty food, but nothing special. We visited the buffet most afternoons for salads. Nice assortment of ingredients. We had near perfect weather every moment of this cruise. I believe there was a brief thunderstorm as we sailed out of Cozumel; other than that, generally unimpeded sunshine all day, every day. Marteen and Charlotte were the cruise directors, and, aside from the remarkable Richard Spacey, there may be none better. Marteen, who was assistant to Richard last year on the Eclipse, is the youngest cruise director on the high seas. They are both warm, personable and highly amusing, and gave us a memorable New Year's Eve party on the deck under agreeable skies - perfect night. Marteen emcee'd the droll wedding game in the packed main theatre, and it was riotous fun. He along with several other clever crew members presented the Liar's Game in Celebrity Central, and it too provided lots of laughs. Somewhat less amusing, but enjoyable nonetheless, was the Battle of the Sexes Game, which attracted a raucous and enthusiastic crowd late one night. The Reflection has a reduced sized Sky Lounge on 14, which is not as appealing as the same named larger spaces on its sister ships. Also, we missed the Quasar Disco. While the Grand Foyer dance parties (terrific house band) were great fun and well attended, we missed the troupe's dance shows in the Sky Lounge and found the Silent Disco on this ship to be much less fun than on the Silhouette. As for the theater shows, the Tenors of Rock and the Musical Theatre evening were entertaining/excellent. The poorly attended early show for the comedian made his job tough, and it was a strain for him (and audience) to get through it. His late night adult show, however, was a hit. Unfortunately, although endowed with talented dancers, singers and acrobats, Celebrity's production shows continue to be disappointing. It is hard to follow the story lines, and understand the point, in these ambitious shows. I think Celebrity would be well-advised to reconsider how they employ the troupe, and what age audience they are trying to appeal to. We left, along with many others, shaking our heads in confusion. We arrived at the Port around 10:30 AM and checked in quickly for the Boarding (scheduled for 11 AM), but were held in an annoying line until 11:45AM because the ship was not ready. It was an unfortunate delay and got things off poorly. Disembarkation was a breeze, but there were longer than usual lines (and no fast track line) at customs because US customs staff had been called away to Fort Lauderdale to deal with problems relating to the incident at the airport. We did not participate in any of the ship's excursions. Except for lines waiting for Grand Cayman tenders, there was no delay getting on or off the ship at any port. Read Less
4 Helpful Votes
Sail Date: December 2016
Being loyal Princess cruisers we wanted to experience the "Celebrity Difference" for ourselves. I was simply amazed at the level of service for this "Christmas" cruise. The embarkation was easy and the methodology of ... Read More
Being loyal Princess cruisers we wanted to experience the "Celebrity Difference" for ourselves. I was simply amazed at the level of service for this "Christmas" cruise. The embarkation was easy and the methodology of check-in was good. The Miami local staff is much different from the ship crew and the Reflection service staff. The levels of service are different as the shore crew are Miami people working for Celebrity and the Port. The Ship was amazing in the service expertise and level of help that was displayed during our 7 days aboard the Reflection. It was very apparent that the staff had gotten the Miami turnaround tactics well planned and this was very evident. The service staff was everywhere during first day ceremonies and muster drill. The main difference during the evening is that ship personnel can be seen all over the public areas in their uniforms and they are very social with all the guests. The shore excursion area was manned by ship staff and ship officers on the pier and in the open town area. This was reassuring to those who want to feel and see security near them during the port area lines. The ship venues are wonderful. Here are some points from our experience. Customer service is open all night and there is no line after 11 pm. The folio system is almost instantaneous on your room TV. The Sea day specials vary thru out the ship for food and goods. The aqua-class restaurant "BLU" was absolutely fabulous. The manager Dario and his serving staff are on point for every meal and leave no subtle nuance to want for. Our waiter "Budiasa" and his assistant "Alec" simply made our cruise amazing. The level of service, food quality and portion was simply perfect for me and my wife. The Sommelier lady was great with her pairings and recs for dessert drinks. The world class bar with Lazar and friend were great. Our room Steward Jacarious on deck 11 made our stay seamless and never a want for more. The pool bar had Azunda and Joaquim to mix your wildest concoction while enjoying the pool area. The sushi on 5 is amazing. The Russian caviar expert and sushi maker "Atta" prepared for us all we could possibly eat in lobster and sushi for a per item Prix fixe. The Ocean cafe buffet had most pleasing food assortments for breakfast, lunch and supper. The Ice cream assortment was most pleasing. The ship officers were visibly seen everywhere on the ship during all the daily activities socializing with the cruisers. The overall ambiance is great and the comfort level of the ship areas is nice. We will surely cruise on Celebrity Reflection again based on our wonderful "Christmas Cruise". Read Less
Sail Date: July 2016
We booked this cruise as our main summer holiday this year due to it being an extremely good deal including an alcoholic drinks package. The ship is absolutely stunning, not a single thing I could fault. The layout is easy to navigate, ... Read More
We booked this cruise as our main summer holiday this year due to it being an extremely good deal including an alcoholic drinks package. The ship is absolutely stunning, not a single thing I could fault. The layout is easy to navigate, the facilities are of the highest quality and the cleanliness is second to none. There is an excellent choice of venues on the ship to keep everybody entertained. Wether it's grabbing a drink from the sunset bar and sitting on the lawn, watching the evening sunset or discovering a quiet sun lounger on the solstice deck to relax and read a book. The cabin facilities are excellent and once again spotless. The bathroom is a great size, I have seen much smaller. The staff are all extremely friendly and helpful (with the odd exception). One of the waiters even recognised my partner from Eclipse well over a year ago and remembered his food allergies. I cannot recommend this ship enough, we had the best holiday and have booked another three Celebrity cruises since. Read Less
Celebrity Reflection Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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